Shopping for a new vehicle is not always enjoyable. The sales staff, especially Stefan, was great! We not only appreciated his knowledge but also the fact that he respected our decision making process which brought us back. They gave us a fair deal on our trade-in and new car price. We will review the service department if/when it is needed. Today we are pleased with our purchase from Marietta Mercedes Benz.

Matt and Alexa were great to deal with! Very professional and helpful.

Was end of my lease and I wanted the same car - which was discontinued, and the new model wasn't expected to be out for another few months. The rep at MB Marietta sourced a car for me, which was still en route, and stayed on top of it to make sure it was delivered to their location, and that it was then delivered to me. She was a tremendously helpful resource. The entire leasing process went smoothly and I happily drove away with my new MB SLC! THANK YOU MB Marietta!

Good experience until I found out the website description of the 2013 Buick having new tires was not correct. Only 1 tire was new. The other three tires were 2 years old. Unfortunately, I found this out after the fact. Contacted the dealer, but as of today, two weeks with no response.

I purchased my new vehicle via the internet. I never even visited the dealership nor viewed the vehicle in person. The staff at the dealership were very helpful, trustworthy and supplied all of the information needed to purchase this vehicle remotely. They arranged to have a notary visit my home to finalize the deal. They even arranged to have my new Mercedes-Benz C300 Coupe delivered to my home. The entire process was very smooth.

I went to the Mercedes dealership in Marietta and my sales person was Michael McDonald who was phenomenal. I highly recommend this dealership they have the best prices around town.

Unimpressed with employees and customer service they provide. Left their protective floor mat in my car crumpled and fthy. My back door and hood were not closed but apparently the person who brought my car to me did not wonder why the dinging indicating that something was not closed was going off. Employees not professional or friendly.

The worst Mercedes Benz dealership of all. I’ve been trying to get a hold of somebody at service for the last three days. No luck so far.

Very easy to work with. High level customer service.

the staff was friendly and accommodating

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

I just too delivery on my 2019 GLC. It is perfect. Worked with great people and enjoyed everything from the design to the pick up of the finished car.

I had an excellent experience at Mercedes Benz of Marietta, I will be telling my friends about how well I was treated and how well it went. I never thought I would own a Mercedes. I'm very happy with my C300. I would like to thank Mr. Stephen Moore for everything. He honored everything he told us about the purchase of the Mercedes. All the questions were answered.

Jeff was absolutely great, good old customer service.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

I had an awesome experience. You guys are very professional. I would most definitely recommend friends.

We cannot say enough to thank Marietta Mercedes Benz.. Especially Lenny W the service advisor!! We had mechanical issues while traveling. We were trying to get back to FL before our grandson passed away...Lenny met us in the parking lot, got us in and repairs done quickly and got us back on the road in time to see our grandson one last time. It would not have been possible otherwise.

Matt was great helped me get the rt car for my girl🔥🔥💯

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. I left with my new Mercedes .....

The purchasing experience was a 5! Outstanding sales and finance people. Top notch! Unfortunately 12 hours into owning our new GLC 43 AMG SUV we had a tire blow out. No big deal. Had it towed to the service department. My wife gets to the service department with the SUV and the service tech tells her because the purchase is so new that the paperwork has not cleared and we will be on the hook for this and have to pay out of pocket. Obviously we said this was unacceptable and demanded to speak to a manager. A finance manager got involved and quickly had this straightened out. Then the service tech tells us they do not have that tire in stock and have to order it. The finance manger put us in a service car so no big deal. Mind you this is Thursday morning. So it gets to be late on Friday and I call the service department and the tech says. The warranty paid for the tire but not the wheel alignment. I questioned why I would need a wheel alignment? We did not hit a curb we ran over a very sharp and heavy piece of metal in the road and it sliced out tire. The tech says when this happens the car almost always needs. Wheel alignment. I said do me a favor. Put the tire on the car and test it. Do not assume it needs a wheel alignment. He said he did and needs an alignment. He said he would get this straightened out and we could pick up the car on Saturday. Mind you this is a FLAT TIRE! It gets to be late on Saturday so I call the service department. The tech says the warranty department is closed today so we will not be able to deliver the car till Monday! We have had this car in our possession for 12 hours and it has been in the service department for 4 days now for a FLAT TIRE!!! Monday rolls around and NO CALL! I call and they tell me your car is ready for pick up. I asked if there was a charge or if the warranty covered it. They said no charge. I said what about the wheel alignment the warranty covered that? They said as it turned out it was just a FLAT TIRE and it did not need a wheel alignment! They kept my brand new SUV Thursday through Monday for a FLAT TIRE! Ridiculous!!! I have had better service at Nissan, Hyundai and Ford!

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Great customer service!

I recently punched a C Class from Marietta Mercedes. Stefan was great! He knew a lot about the car and was very easy to work with.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

Overall impressed with the manner in which I was treated from the moment I walked into the dealership. The car buying experience itself took a little longer than I preferred. Yet overall impeccable customer service, willingness to get the deal done was always the top priority. I am glad I came to a Mercedes dealer. I am pleased with my purchase and very likely to shop Mercedes Benz again no doubt.

I couldn’t have asked for a better experience. This was my first luxury car purchase and wasn’t quite sure on if Mercedes would be the one. After spending time with my friendly and knowledgeable sales rep discussing everything about the model car I was interested in, I was positive Mercedes is the car for me... I’ve been smiling ever since! The staff was very courteous as well... and with a big purchase as such you want to feel valued.

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

I miss my infiniti front and side cameras.. i cant stand the knob that controls the screen, i miss my touchscreen. This knob is gonna cause crashes as its so hard to manipulate as oppossed to touchscreen. I do like the luxury feel but those infiniti front cameras were the best and miss them so much

Ahmad Frozan of M-Benz of Marrietta is a amazing Service Manager! He is always professional and really cares about making sure the customer is taken care of. I would highly recommend Ahmad if you need your car serviced! You don't get any better than a person who gets and understand the needs of the customer.

We came in driving a test car from another lot and they convinced us with their great customer service and price to take the test car back and come see them. We worked with Stefan King who was extremely diligent on getting us the deal we wanted and answered every question every step of the way. If he didn't know the answer right away, he found it. We are extremely happy with our new car and can't wait until the new car itch comes around again so we can go back and shop!

I had a amazing experience at Mercedes-Benz of Marietta! The team is very professional and Rita T is absolutely the best! I highly recommend this location if you are in search for new or pre-owned certified vehicle.

Everything and everyone was very professional, especially my sales person, Stephen Moore.

Great experience. Stephen Moore was perfect to work with.

Poor customer service

Very pleased with our salesman (Charles Nichols) and the experience in general. Buying a car can be a painful experience but MB of Marietta and particularly Mr. Nichols made a pleasant one.

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Not good today...May 18, 2018. Service experience has left some question to "All or Nothing".

The service was excellent. Every detail was attended to. I felt I received a great deal and I really love my new car

I was told I couldn't afford my mercedes. Why? Because the color of my skin?

Sterling is a great guy and extremely knowledgeable. Best part of the whole experience.

Sales Consultant, Charles Nichols made purchasing my vehicle a pleasure. He was very knowledgeable, patient, friendly and he really listened to my concerns. I am extremely happy with my purchase. Charles provided a professional and personable experience. Outstanding service Charles Nichols!!!

I had an excellent experience! Before I ever got to the dealership, I was called and emailed to insure that our times for our appointment were confirmed. Once at the dealership I was greeted immediately upon arrival. I worked with Sean Reid, who was a fantastic representative. He was polite, respectful, thorough, and expedient. The sales manager came over to thank me for coming in. Sean took me through some of the features of my car, and another representative went over all of them upon my next visit to complete my paperwork. I was never pressured to buy the car, nor was I pressured on being 'upsold' anything else. I received the car clean and filled. I traded my previous car for a downpayment, and got a very fair price on it. I highly recommend Mercedes-Benz of Marietta. If you have the experience that I had, I am sure you are going to love it!

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

Worst customer service that I have received.Vehicle sat ready for about an hour and the service rep never came to us to tell us he was waiting for something. He told us that “he had been busy,” which to us meant we weren’t important enough to at least inform us what was going on with our vehicle.

Started talking to my sales person early on in my buying process as I wanted to test drive several different luxury cars before deciding which one to purchase.,Eduardo was very patient and helpful through whole process!

Very pleased with the level of service we received in purchasing our E Class and GLS. Sterling was professional, knowledgeable, personable, and diligent in assisting us with our car purchases. Will recommend this dealership to others.

Salesperson was nice and helpful! Benjamin sent information and answered emails/texts promptly.

Yesterday I drove over to Mercedes - Benz of Marietta. I was in need of a front windshield seal for my 1983 300DT. In just a couple of minutes 5 were located in Jacksonville. The part is on the way and should be here tomorrow. The parts man was good at his job and I enjoyed chatting with him.

Buying a new car is a stressful event but Mark was a great salesman and was able to get the deal done.

The best part of my service experience was my ride home by Frank(valet/porter) after waiting on my car for 5 hours, and still not ready and the custodian who was very nice and friendly. Nick was my service adviser, who eventually made things right, though I am sure I will not return to this dealership. I drove into the service bay, walked in and stood a few minutes before I was ever greeted! The other employees walked by numerous times as I waited in the service area for 5 hours and never parted their lips! I was expecting much better service from Mercedes. I came to this location because it was closer. The car has always been serviced at the South Fulton location and I was floored that the service records aren't linked! Then to be told that this location rarely sees cars as old as mine, 2000 S500 almost sent me over the edge! Waited on a part to come in and when it came after already waiting for 4 hours, I waited another hour plus only to be told that the wrong part had come in! Then.... they had to figure out who would take me home. Thank you Frank for staying late to drive me home! I could go on but I will end here! The service was fair at best. Not coming back!

My experience at Mercedes of Marietta was excellent! Most importantly, it was quick. I had researched my car and called ahead to speak to my sales person Rita Turkin. After a quick visit to see their inventory, I returned a few days later to make my purchase. I was in and out of the dealership in less than an hour. I feel like I received a great price and great service from Rita.

Called the roadside assistant to tow my car. It took them for 5 hours to get it towed. It was 1 o’clock in the morning, and they said they trying to get the towing company that available. Which in ga should be plenty of those guys. Anyway, neveragain!

The salesman Joe Williams was absolutely amazing. He was very patient with me, very thorough about the car, and really wanted to make sure I was happy. He deserves a raise and salesman of the year award!!!!

had a very pleasant & pleasurable buying experience on a cold snowy day

the person we worked with Rita Turkin was great no pressure

Great! No one had the vehicel I wanted checked with all 5 dealership Mercedes of Marietta was the only one that even looked for of one. Thy found one in another state got it for me. GREAT JOB and GREAT FOLLOW UP! THANKS AGAIN

Pros: Spacious, Plenty of room for cargo. Easy to drive. Cons: substantially lower mpg at high speed.

I shouldn’t even give them one star but have to give them something in order to you know how rude and unprofessional the service members have been. They do not follow up on messages, do not keep you informed about your vehicle status and never pick up thier phones. I will spare you the details on the horrible work they did and how they damaged my vehicle, let’s just day that Mercedes Corporate Customer Service is now involved.

Everyone was extremely helpful. The process was easy. Great car... Great service!

I visited this location 2 months ago to look at cars. I pulled up in my 2015 Nissan Versa. After 20 minutes of wondering around the lot and the showroom no one ever approached me. A couple salespeople looked at me and kept moving. I left that day. But 3 weeks later I went to the buckhead location and it was night and day. Literally, the best car buying experience I have ever had and the service is top notch. Happy to report the purchase of my very first Mercedes...a 2018 GLA. Don’t waste your time here. They likely don’t want your business.

Do not buy from these fraudsters...Fraud practices of the Finance dept / Eugene Matusov I originally went to purchase a pre-owned truck and did not like the APR presented and declined the deal. My brother decided he wanted the truck and submitted a credit app. These clowns fraudulently added myself as a cosigner and shot-gunned the app to 5 banks without my permission. My brothers decision to purchase the car has nothing to do with me declining and the unintelligent finance manager Eugene Matusov did this without either of our permission. This is fraud. BBB filed and complaints boards have been posted and GA Dept Of Law consumer affairs submitted.

1st time at Mercedes-Benz of Marietta was an excellent experience. Thanks again Jim Jackson and David Walski for service on our recently purchased Sprinter. I give this dealership the highest rating possible.

This is newer dealership in Marietta. Blake Alenxander was very helpful and no pressure at all. I asked in and out in lesss than two hours start to finish. The exemplify what the Mercedes-Benz name is known for. I will purchase my next Benz from this dealership.

If you are wanting to purchase a Mercedes, Mercedes-Benz of Marietta is where you should go. Alex Mejia is the Best salesman around. You will want to buy a vehicle from him. He is knowledgeable but more than that, he is caring, concerned about your needs, and really wants to make a deal you will be happy with. There isn't anything negative I can say. I was there for a while and everyone I encountered was personable.

The service department is the worst I have ever experienced at a dealership! Our service “professional” Ahmad, was rude, disrespectful, uninformative and unresponsive to voice messages. It took 2 days to even look at our car. Things were equally as bad once we escalated the issue to the service department manager, David Walski. We will never return and will be spreading the word to everyone in the Bridgemill neighborhood. They need a complete shake up of the service department from the top down. If I could give ZERO stars I would. Do yourself a favor and steer clear!!!

I have been receiving notices regarding the Takata air bag recalls for some time and have been told the parts are not available. I received another notice from Takata over the weekend which said to contact a dealership immediately as TK Holdings has filed for bankruptcy. I called MB of Marietta on Mon morning and made an appointment to replace the recalled airbags for this morning at 10:00. I arrived early for my appointment only to be told "we don't have the parts and don't know when we will have them as everyone in the country is waiting for parts." I asked why the dealership even scheduled the appt and was told that I called a call center (even though I called the local 770 number on the website) and the call center doesn't have any information about the recall. Good customer service would dictate that you don't disrespect your customer's time by booking an appointment when you do not have the necessary parts. Further, why did someone in the service department not see that you had a customer coming in knowing you cannot fix the problem and give me a courtesy call cancelling the appointment? I chose the Marietta location bc of convenience but will be returning to RBM regardless of the drive. I will never go to MB of Marietta again.

My first visit and it was awful! The customer service (or lack there of) sucks! The wait time was double what they initially advised me. The price was higher than what I was told over the phone. Im going back to RBM!

Well overpriced compared to other dealers I. The area. Customer service in the service department is beyond poor. Stay far away from this place. One and done. Back to RBM.

In my life time, I've purchase about 18 vehicles, by far this was the best experience that I've ever had. I sincerely mean this, start to finish the purchase and customer service was excellent.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Great staff, pleasant to work with. They went extra mile to make sure everything is done proper.

Only giving 2 stars because service we’ve had here previously has been good. Went in today for a 9am appt then was told my car wouldn’t be looked at for at least 1-2 hours. What’s the reason for going through the trouble of making an appointment if your going to have to wait that long? I had what I think is a simple mechanical problem with the passenger seat control... ITS BROKEN it doesn’t work. Our service “professional” asked us to sign for a diagnostic on it. The cost $199 just to tell me what I already know ITS BROKEN. All of the times I’ve taken my car in NEVER have I or my husband had to do this. Only sign for them to look at the car & I’ve had lots of work done on my GL. We were told if it was covered under warranty then the warranty company would pay that amount if not then I have to pay the amount. Seems to me it’s a way for them to nickel and dime the warranty company. We used to go to RBM and the service and customer service there is beyond exceptional we chose Mercedes Benz Marietta because it’s a shorter drive. I think we will be making it a day and driving out to RBM instead from now on.

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Dealer did not set mbrace account or explain how to do so, had to do it myself after finding out the complimentary features were not activated.

Was a loyal RBM customer for years, as we own 3 Mercedes. Cobb Parkway is more convenient, based on location. Gave them two separate tries. Both were horrible experiences. I won't even go into the first visit. Went back for a second attempt, hoping they had worked or their service bugs. NOPE. I had to wait almost 30 minutes today just to drop off my car. Pick up went even worse. No one at service counter, GM of dealership walked by and said "I wish I could help, but I can't do anything behind the counter". Chip reader was broken and my service consultant attempted to run the charge 3 times which then caused a fraud alert on my card. While I was on the phone with the credit card company they kept insisting my card was declined. Naturally, on the 5th time and me on the phone the card reader worked. Oh well, back to RBM I go...

Excellent customer service by store team. They were ready to answer all questions and make the deal win-win

I had the best most professional dealing leading my car at Marietta mercedes from Blake. He was professional, and very patient. I love my new car!

The worst service department in the state of Georgia for Mercedes-Benz Kevin was my service advisor who totally dropped the ball didn't follow up didn't listen to what I wanted done and screwed my weekend up by not finishing my car there was an active recall on my sprinter van and he didn't do the job and charge me for it Bunch of BS fees terrible service what a waste.

It has been a pleasure working with Mercedes Benz of Marietta through every stage of my car purchase journey. I am 100% satisfied with their customer service and with the vehicle I purchased. I am proud to be part of the Mercedes family!

Entire Sales and Finance Staff are friendly, professional, and efficient. I went in to the dealership to look at a used vehicle. I called when I was about 45 minutes away to ensure the vehicle was still available. When I pulled in the lot I could see the vehicle I can to look at was pulled up to the front of the store and when I walked inside a salesman (Blake Alexander) had been assigned to me and was waiting for me to arrive. We test drove the vehicle, reviewed the CarFax and I decided to purchase. It took less than an hour for the dealership to get all necessary paperwork sent to my bank. I picked the check of from the bank the next morning and went to get my vehicle. The vehicle had been washed, detailed, the rather large gas tank was on full and the finance manager (Roland) was ready to get the last of the paperwork signed and got me on the road in less than 30 minutes. I will continue to drive the two and half hours to this dealership to purchase any future vehicles I need from them. Amazing Experience, No Stress, No Hassle, No Run Around.

Excellent customer service and sparking clean facility.

I purchased a 2017 Mercedes e300 from Marietta Mercedes dealership, and throughout the process I received excellent service. Mark Higgs has awesome customer service. Highly recommended.

My salesperson was Alex and he was beyond amazing. He did everything right and made my process as simple as possible.

Where do I begin? We arrived about 10 minutes early for an appointment at 11:30 am. They could not find our name on the list to indicate that we had an appointment so I had to reference the email that I was sent to show we were on time if not early for our appointment. The young lady that checked us in was so rude until I had to step away from her for fear of saying the wrong thing. At age 51 I need not be spoken to is if I am a kindergartner by some barely 20 something per...son who has absolutely no idea what customer service is all about. Not only did she not check us in, she demanded that we go sit in a waiting room unbeknownst to the service manager who was supposed to be helping us. When I inquired as to whether or not the gentlemen knew we were waiting on him because the service monitor indicated that I was not there yet, that's when this little girl almost got herself in trouble when she told me I just need to go sit in the waiting room. Customer service is number one. If you can't be nice , get another job because we pay too much at Mercedes-Benz for this kind of treatment! Apparently no one at this dealership is reading these Facebook ratings. It appears that they have more than one star ratings than anything else. See More

Outstanding Customer Service. Rita was very knowledgeable and easy to work with.

I honestly was not impressed at all. Pros: They allowed me to use a loaner car so I was at least able to get to work the 5 days they had my car. They had snacks and water for the wait, the staff was friendly. Cons: I had an appointment for 330 and wasn't seen until about an hour after. I was told after getting there that my car would need to be dropped off. I was told my car needed things that were previously checked as good to go. It seemed I was told about every thing other than what I bought the car in for. When I got my car back, it as scratched up and they were going to just let me go without saying anything about it. So basically, I paid to have them house my car for 5 days, because NOTHING else was done. I have no recommendations as to whether someone should go or not here, I always say everyone experience is different. Just giving my experience is all.

Very professional, knowledgeable, and friendly!!!!

This dealership is very professional, and friendly. All of the employees from the sales reps to the custodians wore smiles and were eager to help.

Mark Higgs and entire team were fantastic. I'd highly recommend MB Marietta!

Melinda and Roland were excellent, an asset to the company. They were very professional and courteous. Great experience.

Nice dealership as far as sales but Roland Bollis in finance is HORRIBLE! Come with cash or your own finance. He does not care about the customer once the deal is done! I am beyond disgusted and disappointed!

Great and excellent experience. Roland and Melinda were great. Will do business with them again if I have to.

My car check engine light for oil has been coming on for days now. I went in on Saturday expecting them to charge me to diagnosed the problem and possible full oil change. Zach in Service took one look and said I just need to top it off until when my next service was due in couple of weeks. He topped it off free of charge and it was done in record time as well even my kids with me were osu as surprised as I was. And they setup my appointment for my next service. Talk about service!!! Much appreciate you Zack.

I live in Marietta, but I purchased my MB at Mercedes-Benz of Buckhead, so I was excited when the new Mercedes-Benz of Marietta open here, only to be disappointed..One, why is the price for parts and service repairs so much higher here than it is in Buckhead? ...This dealership cannot even compare to the class and value that the Buckhead dealership offer... I came in today just to purchase a simple bumper light fixture and was told the cost would be $40 and about a hour labor at over $200 to install .. Unbelievable... so I left and went to Mercedes-Benz of Buckhead where there I purchased that same part for $32 and they install it for free in less than 5 minutes...Wow, so needless to say I WILL NOT be returning to Mercedes-Benz of Marietta...What a rip off, they truly do not value customers.

Really great experience with fast response to any question we had . It was really made very easy for us to get in , get a deal and rive home with our new car.

On our way home from the multi point inspection, my tire went flat from separating down the middle! I feel like I paid $275 for a freaking oil change. It was also raining and when we went to turn my wipers on, it was discovered that they took one off and didn't put it back on. (Which was brand new btw). I'm never returning. I DO NOT RECOMMEND.

I took my van in for service. They had it for about 4 days to change a fuel filter. They had to order the part and there was a hold up. They put me in a rental car and all of that is no big deal. About a month later I get a charge for a rental car for $150. I called the dealer and they tell me that should not have been the case call the rental car. So I do and speak to the manager at the car rental. He laughs and tells me he went down to the dealer ship in person because they had not paid that bill and told him to charge me. He stated he had no issue with giving a refund but someone from the dealership needed to call him. I called the dealership and talked to the service adviser and he said he would take care of it. That never happened. So I was going to give the dealership one more chance. I called and left a message for a service adviser, after 3 days no one had called me back. I called and left a message for the service manager, and after 3 days still no call back. So I called one more time and left a message for the GM. You guessed it no call back. What you need to know is when I called and left messages. All I was trying to do was scheduled an oil change. I will not be back. No thank you. This dealership has major issues.

I was leaning towards going back to California and get my Mercedes but before my final decision I decided to give Mercedes of Marietta a try, and I tell you they won me over the only question that was asked was did you bring your trade and let's go pick your new Mercedes. This place have won my business.

I previously had been going to Atlanta Classic Cars (and will be returning there), but a recent move made this location much closer. I made an appointment 3 weeks ago for 9am today with Ronnell Rhodes. I have received no less than 3 appointment reminders so I was clear that being on time was important. I arrived at about 8:55am, was greeted and told to sit in the waiting area because Ronnell was in a meeting. The meeting ended at about 9:05am (I could see it through a window). At 9:20am I still had not been seen so I went to my car and left. Interestingly, the service area was not busy so I don't understand why someone could not process me and have me on my way. Very disappointing.

This unprofessional establishment yields the most unprofessional "professionals" in the business. And I have no reason not to believe that this level of customer service begins at the top of this organization. The general manager of this location asked that I call to rectify the last episode of poor customer service that I received while receiving service on my vehicle. Needless to say the apple doesn't fall far from the tree with Mercades of Marietta. The Gm passed my call off to a sales manager, that had no knowledge of my initial complaint, and had no authority in the department that my complaint originated. This aloof sales manager assured me that he would call back the next day and hopefully we could come to a meaningful solution. None of this has happened. Over a week later. This place is a joke.

Nice

I drove to Atlanta with the intentions of purchasing another BMW. I have driven a BMW for 12 years and I thought I wanted another one. I first went to Global Imports of Atlanta and had a horrible experience there with their salesperson. We left and decided to get a bite to eat and passed by Mecedes Benz. I found my dream car within 5 minutes of being on the lot. The staff was extremely knowledgeable, helpful, professional, and didn't mind staying late to seal the deal. I worked with Sterling who was a complete delight from beginning to end.

About three weeks ago, I took my ML350 Bluetec. They misdiagnosed the oil leak which is common with certain Mercedes BlueTEC diesel cars. After one week of repairs for the REAR MAIN SEAL, they called me to say hoops sorry we found another leak ENGINE OIL COOLER. There has been Mercedes Benz TSB(Technical Service Bulletins) about BlueTEC V6 diesel engine oil cooler seal leaking. I am pretty sure they have received the notification. At the end (2 weeks +), I paid 2.6k. On top of it, when my car was delivered, they did not put the engine cover back. I drove back to the dealership that afternoon. Also, both intake hoses were ripped. They ended up ordering new ones. This was a nightmare.

I purchased a certified used car from this location. All the employees in the process of purchasing the car were nice, quick and helpful. The car came with a 90-day warranty which was much needed because within 60 days, my car has already had to be put into the shop twice. The problem with this location is the service department. I don't know if it's because I bought a used car from the location but the service attendants are very rude. No one could ever find my appointment and my car takes multiple days to get repaired. In the process of the repairs, no one from the service department calls me to inform me with any information about what's wrong with my car or when I'll be able to pick it up. The first time my car was in the shop for a week and a half. I only had the car for two weeks and the air conditioning went out. Luckily, this was under the warranty but the dealership would not give me a loaner car while my car was being repaired and told me to rent my own vehicle. The second time, they've given me a loaner car but that's only because I insisted. My engine light came on, I took it in for a diagnosis and now four days later they still haven't called me about what was wrong with my car. I will not be coming back to this location for any further services. I don't feel valued as a customer here.

Customer service is terrible!! Instead of giving us all the information at ONCE to get our key fob replaced, they made us make SEVERAL trips. They key had come and been sitting for TWO DAYS and we were not contacted. WE had to call and f/u. The list goes on..

This location is top notch! Excellent customer service experience!

Purchased my 2015 Mercedes C300 from Mercedes of Buckhead before this dealership opened. Started having my vehicle serviced at Mercedes of Marietta based on convenience and never had any issues. Walked into Mercedes of Marietta today to inquire about getting into a newer Mercedes. Emile Diabate was the Sales Consultant that helped me. Very poor experience and I ended up walking out within 10 minutes. I walked out with the impression that Emile assumed that I either wasn't interested/serious about getting a new vehicle, couldn't afford a new vehicle or couldn't be bothered to take the time to have a serious conversation with me about what I wanted/needed. I immediately contacted the dealership that I purchased my Mercedes from and they were more than happy to speak to me about upgrading my car.

I recently had my car serviced at this location. Service was wonderful. I was contacted about doing a customer satifaction survey. The service was 5 stars and the young lady that i spoke with Gretchen was very helpful and simply a joy. Thanks for everything. I would recommend this location to anyone!!!!!!

My first contact was with a young woman on the phone named Gretchin. She assured me that when I arrived there that she would make sure I was taken care of. My wife and I had just had a blow-out in a tire that sh assured me was a "run flat" and would get me there. Upon arrival, she introduced me to Ronnie and he provided great service in a timely manner and got us back on the road. I wish more dealerships had employees that cared enough to take on a non-scheduled customer and treat them like family. I will definitely recommend Gretchin and Ronnie to my friends and family. Overall wonderful experience.

Was contacted by the GM after original contact by the Internet Sales Manager. The GM was following up on the Internet Sales Manager. I made an inquiry on a Mercedes that had no picture and asked for the picture as well as the original sticker price. The General Manager never responded. I sent a second and a third email and they pounced back indicating he had changed his email address. I would advise would be customers not to purchase from this dealership if they will not provide a simple reply to a question.

Terrible, unethical, dealership, Baiting at its worst. They advertised a car online and listed the price. When I called to purchase the car, they did not return my calls and then increased the price by $6,200. The car had been listed on CarGurus for 177 days. I would not trust this dealership in any way. If they are unethical while trying to sell a vehicle, I can only imagine how terrible the support after the sale would be. I will do business elsewhere.

I really like doing business with them. There whole staff is very professional & easy to work with.

It was really pretty and service was made quick and easy

I came on a Sunday to redeem a certificate towards MB accessories and they were unable to help me. All the merchandise was on display but the sales people could not process my certificate. Since I was there, I decided to look at the cars on display. After a few minutes, the receptionist rudely told me that they were closing in one minute although the regular closing time was 1hr later. I guess unless you state that you are going to buy a car that day, this is how you can expect to be treated. I sent an e-mail to the general manager and have not received a response. Stay away from that place.

I am in love with Mercedes-Benz of Marietta, and I want the world to know it! First off, I had to have the vehicle towed from an auto repair that was not a Mercedes Benz repair facility to MB of Marietta. Best decision I have ever made as it relates to my 14 year old Mercedes E-320. Problem was the gas tank which has a factory warranty on it for 15 years and unlimited mileage due to a manufacturer defect that is common in this series vehicle from back in the day. Long story short, the experience was outstanding. Not only did they quickly get the warranty claim in, before I could even worry about whether it was going to be approved for repairs, I received a call the following day to come in and pick up the vehicle. It was ready and running with the new gas tank! Wow! Not only that, I was given an inspection report that listed some current mechanical issues that need to be addressed. They were spot on! I have a small list of issues I am in the process of having work done when I get back home and every item was a match for my list. The mechanics are well trained and I appreciate the honesty. In short, my car is running and my bill? Zip. Zero. Nada. Everyone from Mr. R. Rhodes to J. Jackson to the Service Manager, Mr. Walski provided nothing less than exceptional service. It didn't matter that my car was old or that I wasn't spending top dollar on a new car with all the bells and whistles. As a publisher, I use my car for everything. The level of care and quality of service they provided has earned my loyalty. When I can buy a newer model Mercedes-Benz, this is where my business will go. I highly recommend Mercedes-Benz of Marietta!

Mercedes Benz overall is a great company and the cars are worth the money but this is the worst location to do business with.

I am in love with Mercedes-Benz of Marietta, and I want the world to know it! First off, I had to have the vehicle towed from an auto repair that was not a Mercedes Benz repair facility to MB of Marietta. Best decision I have ever made as it relates to my 14 year old Mercedes E-320. Problem was the gas tank which has a factory warranty on it for 15 years and unlimited mileage due to a manufacturer defect that is common in this series vehicle from back in the day. Long story short, the experience was outstanding. Not only did they quickly get the warranty claim in, before I could even worry about whether it was going to be approved for repairs, I received a call the following day to come in and pick up the vehicle. It was ready and running with the new gas tank! Wow! Not only that, I was given an inspection report that listed some current mechanical issues that need to be addressed. They were spot on! I have a small list of issues I am in the process of having work done when I get back home and every item was a match for my list. The mechanics are well trained and I appreciate the honesty. In short, my car is running and my bill? Zip. Zero. Nada. Everyone from Mr. R. Rhodes to J. Jackson to the Service Manager, Mr. Walski provided nothing less than exceptional service. It didn't matter that my car was old or that I wasn't spending top dollar on a new car with all the bells and whistles. As a publisher, I use my car for everything. The level of care and quality of service they provided has earned my loyalty. When I can buy a newer model Mercedes-Benz, this is where my business will go. I highly recommend Mercedes-Benz of Marietta!

I brought my 2013 E350 coupe in with a partially non-functioning tail light. Even though my warranty had expired 3 months earlier, service advisor David Walski say they would cover it no charge. He is truly professional, enjoyable to work with, and a great asset to this dealership!

Very nice, clean shop. The service department looks like a cafeteria

Great attention to detail!

This was the worse experience in car buying of my life and I have purchased many cars. I had to wait hours for the salesperson I made an appointment with. I was there from 4pm to 1am to close the deal. Why did I buy the car, because I had been to several dealerships and no one had the 2015 E350 Luxury model which is what I wanted. But I will never go back to this place. Oh and I was suppose to get reimbursed for my dinner since I was there forever, never happened!

Igor in the service department, along with all of their staff were phenomenal in accommodating my overnight tow-in after my car broke down. They fixed it right up and even got it washed! 100%

The best

Our Salesperson Larry at Mercedes Benz of Marietta was Superb! His knowledge of the Mercedes Benz Brand is immeasurable, he answered all questions thoroughly and made recommendations that best fit our needs. Once my husband and I made the decision to purchase, Larry generously came in on his off day to make the purchase of our C300 Convertible a Success!!!

I had a great experience buying my Mercedes I throughly enjoyed the whole process from beginning to end! Marc Higgs was the best salesperson "Ever". I had such a bad experience buying my last car I was dreading the whole experience but Marc made everything so pleasant and enjoyable he made me want to car shop regularly. He really restored my faith in car salesman.

Excellent service! I bought a Toyota from MB of Marietta but based upon the treatment I received, you would have thought I bought the most expensive car on their lot. From the sale to the completion of the deal, everything was done professionally, quick, and beyond my expectations. Mr. Greg Taylor (sales rep) and the management staff were honest and upfront about every aspect of the sale. After buying the car, I took it to my personal mechanic and he confirmed that everything I was told by MB of Marietta was correct - the car was in excellent condition. Next time I need to buy a car, I'm going back to MB of Marietta.

Best customer friendly very nice people at Mercedes benz of Marietta I will always come back to see you

These guys really helped me out. They went out of their way to be be helpful, responsive to my needs and got my repair done in record time. Every time I come here I get first class service and treatment. I could not be happier.

I had issues with a car I purchased at another dealership and was in the area and decided to stop in at this location to see if I could get some help, seeing that this was a Auto Nation store. As soon as I walked in the showroom I was greeted by a young blonde lady. I think her name was Gretchen. She immediately stopped what she was doing to help me. Considering that I didn't buy my car at this location she didn't even have to help me. Gretchen went way above and beyond to help remedy my situation. I'm not sure what her job title is but anybody i know looking for a new Mercedes I'm sending to Gretchen! I would give more stars if possible....another satisfied customer! Thank you!

the worst customer service ever. I work for a auto glass, we have tried to by glass from them, and all we got were lies. They have no knowledge about stock and eta for deliveries.... never again.

Who ever work on diesel needs a raise! amazing job, did not tell to change tires like 99% of the dealers, AMAZING JOB!

5 stars!! I highly recommend the professionals at Mercedes Benz of Marietta, especially Blake Alexander. From the first point of contact online to the delivery, I felt comfortable and confident that I came to the right dealership. Definitely worth the drive from Cumming, Ga.

I'm in love with my GLC 300. My sales person (Larry) was awesome. His knowledge about the cars was off the charts. The process was simple. We got pre approved and Larry found the perfect 300 in Columbus, GA. He told me it would take a couple of days to transfer it. I received a call to come test drive it and finish the paperwork if I still wanted it. Of course we fell in love with the car. The most important thing was the process only took 2 hours. I have never been to a dealership from start to finish in 2 hours. My husband and I are Mercedes-Benz customers for life. Thanks, Larry and Mercedes-Benz of Marietta.

My standards are high and this place fits my taste.

Wonderful experience! So professional! LOVE this dealership!

Our experience with Mercedes of Marietta has been a pleasure. We visited with Rita Turkin initially, several weeks before deciding between our usual Volvo preference for the last 30+ years. We came down to a Porsche Cayenne, Volvo XC90 T8E, and the MB GLE43 AMG Coupe. Rita gave us her full attention even though we were upfront about not having decided yet. Rita was not pushy and she spoke to both of us equally, whereas it is very common in our experience for a salesman to speak to the man instead of both man and wife. Weeks went by with a few emails in between just to check in with Rita. Once we decided on the GLE43 AMG Coupe, we met with Rita again and she set out on the search for our perfect combination of options. Rita was able to find the beast 650 miles away and a week after the decision, we drove off in the new Coupe! The quality of the product was only a part of the sale. The integrity and conduct of the personnel were equally important. We are very happy with both decisions and we would recommend Mercedes of Marietta and Rita Turkin to any and all who are in the market. Thank you, Rita Turkin!

Gregory Taylor made the process of buying a new car easy and enjoyable! Everyone was so nice and helpful. Love this dealership!

Wonderful dealership to work with. Very impressed with everyone I came in contact with!

Thanks for a great buying experince

Horrible customer service had to call six times only three advisers working try RBM way better

Sales people are incredible but the financial person is not very friendly and is very condescending. I would suggest the company but it financing through your own bank so you won't have to deal with that guy.

I worked with Anita who was very professional from the beginning to the end. She didn't stop until she found the the ML350 I was looking for. I will refer a friend to her.

They took good care of me. The process was fast and efficient, the staff was courteous and very knowledgeable . My sales specialist Emile educated me and helped direct me towards making the best decision possible. I love my. New car Im looking forward to having a long lasting relationship with this place. Thanks again Emile.

Excellent, efficient, fair and professional service. Enjoyed the full experience.

Worst experience ever!! Dropped my vehicle off for service, and they kept it for a week! When I picked it up, they didn't even do the work they were suppose to do! I will never take my vehicle back here!

I just purchased a 2017 Mercedes-Benz GLC 300. It is awesome!! I had an A+ customer service at Mercedes-Benz of Marietta.

How do you own a Mercedes-Benz and take it to the dealer to do $1000+ worth of repairs on a car only to be told that I can't have a loaner because my vehicle is to old. A Mercedes-Benz is a Mercedes-Benz. I'm not paying for a loaner just because my 2005 C-class is still on the road to get a Nissan or some other car. Just shows the testament of quality of these cars that they last long and still look good. But if I have to pay for a loaner for service, that I would not have to do in Illinois where I'm moving from, then you don't need my $$$. What a great first experience at this dealer. And my last. There are others to buy from. I'll take it somewhere else. Thanks!

I have been wanting to buy a 2017 Mercedes Benz GLE350 for my wife. I have went to multiple dealerships in chattanooga and atlanta area. I was initially going to buy Loaner Vehicle thinking I would getter a better deals. I looked quite a few of those at benz of buckhead dealership. I was in the mindset that I would get the best deal over there until I spoke to Enita at this dealership. The out the door price I got for a brand new one here was rougly $5,000 cheaper than those other loaner vehicles and around $9,500 cheaper than brand new one at other dealships. I did thorough research on this. I would definitely go here everytime I need a new vehicle. If you are looking for a brand new car, go to benz of Marietta and look for Enita. She will make sure you will get the best price. You can always compare your prices from other benz dealships and you will see the difference. Not only the best price I got but also the customer service was outstanding. I also financed with them so even their rates were much lower than other dealerships. I am one proud 2017 GLE350 owner. Thank you so much for everything.

Bought a used car from these fine folks 3 weeks ago. So far it has been to the shop only once to get the brake lights fixed, not a bulb. It was a quart low on oil, which was black. The air conditioning compressor is shot and needs to be replaced. Sure hope it is under warranty because that will be expensive. So much for their however many point check up they brag about. Point is, they are typical dealership. They lie lie lie to sell a car. Be very careful.

Hugh White, Shawn Lim and Team at AutoNation (Mercedes Benz of Marietta, Cobb Parkway) were very cordial and patient in working with me while I made my selection. Hugh and Shawn helped me make a right choice. They were honest and very pleasant to work with. I recommend them any day. Thanks Hugh and Shawn.

I think was a lot better than Union City Benz dealership

It's Mercedes Benz. It's done well from sale to service. Enough said!

Great experence

I recently purchased a beautiful Mercedes GL350. It is the most beautiful vehicle I have seen. My salesman, Mark Higgs, was the greatest. He was so gracious, knowledgeable and patient. He was so thorough that I didn't have to do too much convincing my wife. The truck was everything he said it would be. Our time spent at the dealership was not long and dragged out. Thank you Mercedes Benz of Marietta we love our vehicle and your service. Joe & Katheran Mitchell

Good and friendly service, clean place.

Very slow service incompetent service staff regarding bulletins.

Greggory was extremely helpful and patiently worked with us in the purchase of our vehicle. He is very knowledgeable of the vehicles and easily available to answer questions. I would Highly recommend him.

Gregory was a top notch professional. I really liked his helpful attitude. No pressure sales just constantly making sure he stayed in touch and answered all our questions. Great experience. The car is amazing C300 sport. We love it!

I really wish I had a 5 star experience. The sell person was good. My stars started to fall when I had the pleasure of meeting the service department. I drop my car off at 7am so they could reset the mbrace which should have been done before I drove away however I called the service department at 4:30 pm to check on my car and I was told they are gone home for today. So I had to find rides to work for three days. More stars started to fall, for the reason I brought the car in the problem was not fix. So with three stars left in the hopes of gaining stars back. Today my dealership tag expired, Guess What! My tag was overnighted yesterday but I didn't receive it today (Friday). So now I have to find a ride once again for two days hopefully to get to work and back... So to whom do I owe the pleasure! THANKS AGAIN

They had a Nissan Quest that we were kind of interested in. However, after receiving several emails from them, I responded with what I was looking for exactly. I still, days later, haven't received any kind of response from them.

Very impressed. Mr. Hugh White was very personable and professional. Set up is very welcoming. High recommended place to do business.

Amazing service and Kagan is the best!!!!! Worth the time and we love our GLA!!!!

Best car buying experience ever. Our salesman Larry Q was very knowledgeable and patient. If you want first class service, see him! The Finance manager is pretty awesome as well.

Igor has been the most patient and helpful service advisor. I had my car towed in for an ignition switch replacement and it turned out it needed more than just that, he has been so patient with my constant emails for updates and reminders about my budget. They are also paying for me to have a rental car while my car is being worked on. Highly reccomend them.

I have purchased 5 Mercedes and over 20 cars in my life, this was the best buying experience I've ever had. Nader, Mike and the entire team were incredibly responsive and fair. My interest in the car started over the internet. Again the team exceeded expectations. I would recommend the Marietta team to anyone.

Of all the places to have the worst service is here. I have a 2016CLK and RS5 2013 and got great service when I purchased it at The South location.I purchased RS5 2005 from a off site dealer with great service might I add but they couldn't program my key so since I work near by I came here. The disconnect between the sales department and the service department is terrible you have a appt on (your off day)which is not identified when you walk in and on top of that the sales Manager decides to have a morning staff meeting with ALL the sales associates and have you wait 30/45 min on (your off day) what happened to come to work early before we open to do this. So (paying customer)don't wait until HE is done to get help. Then to be told to you that the information that was given to you by the 4/5 ppl that work for Mercedes that your key is on back order and they don't know when it will be in stock and all that was told to you was wrong. So to me this was a simple telephone conversation I could have been told on the phn. So I will sum this up that this to me poor service. I pride and have bought 4 Mercedes in the last 10 years because of the car and the great service they provide but I guess every company falls short of this that greeting, talking and putting them 1st at all times.

Beautiful cars and great service.

Very poor service! Do not arrive at this location by 10 am and expect good service. The entire staff disappears for their catered lunch around 11 while everyone sits around waiting. Very disappointing.

Great customer service and buying experience. Larry did a great job being open and transparent about the buying process. He didn't give the high pressure sales routine that you so often get in a car buying experience. I'm glad that I found Mercedes Benz of Marietta for the purchasing of my vehicle.

From start to finish, the sales experience was like none other. Nader Sabra was my salesman and took great time and patience to answer every question. I wouldn't even consider another Mercedes dealership other than Mercedes of Marietta!!!

Sales person Karsten was very friendly and knowledgeable with a great attitude. Karsten answered all my questions and spent his time doing a lot of research for me. I really valued his opinion and suggestions. The sales process was very easy and fast without any pressure. I would highly recommend him as a sales person to anyone. Thanks Karsten!

My husband and I purchased two previous vehicles from Mr. Drew. We went to purchase our third vehicle from him only to discover that he moved to Marietta, GA. That didn't stop any of us from finding just the right car. It was possibly the easiest car buying experience I've even had and I live 500 miles away! I traded my 2016 Honda Civic (drab and boring) for a 2014 Certified Pre-Owned Mercedes-Benz C250 Luxury model. I feel I got a safer vehicle, with far better features, all with a lower interest rate. The payment was about $75 more per month. They would have been almost the same except that I popped for the extended warranty and some other warranties that were offered, but I couldn't be happier. I think I got a great deal. A currier helped handle all the paperwork, and he came right to my office. The car was safely transported and my previous car was picked up at the same time. What a great way to buy a car. It just goes to show you that when you have a great relationship with your salesperson, you get a great buying experience. Thank you Mr. Drew. We will contact you again for the next car purchase as well.

Purchased a 2017 E300! Had a great experience. Love my new car.

Tom helped me with an Audi that we took for a test drive. Shortly thereafter, the car's clutch died, so that ended things. Otherwise, everything was great.

Buying my car was as pleasant as it could possibly be. Everyone takes excellent care of you.

The sales representive, Tom Jernigan was absolutely fantastic. He made the buying experience very easy. The The dealership was beautiful, however, I did not receive a receipt for the cashiers check that I gave the finance person, Roland B. I have been trying for 4 days to get him to email it to me and so far no luck. How long does it take to send an email??

I took my GL 450 for service at this location few days ago and was pleased to work with Mark. The service took two days because they found a nail in my tire which is a little slow especially when this location doesn't offer car lowners but Mark credited me back my Uber rides to work and back for the those two days. He was also nice enough to find my extended warranty in my car to quote additionnel work thay needed to be done. Thus, the dealer should had that info on file from my previous service there. My experience has been better this time around but mostly because Mark made sure of that. Thanks Mark.

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

Really! I have a CLK 350 convertible, which back seats headrest would not retract. No buttons to push, nothing you can do. I inquired at this dealership's service department how to get them back down. A service man named Mark, told me it requires a special tool, and to come in, also told me it would cost $149.00.to fix my problem. No Thank you.... Thank you GOOGLE! All that was needed is a long screwdriver, or other pointy object (I used my shish kabob skewer) pointed it straight down by the headrest, and voila! released the spring loaded thing instantly & it went back down. SHAME on you Mercedes Benz for allowing your staff to take advantage of your clients! Will never go back to buy/service my cars at your place ever again. Very dissatisfied customer. MTB

We were trying to buy a used car and they had exactly what we wanted. So before we drove the 2 1/2 hours each way we negotiated the price with the manager. Drove down and loved the car. We were paying with a check and was ready to write the check. The invoice they provided us was $1500 more than what we negotiated. What a waste of time. Bought a car at Twin City in Knoxville and had a complete opposite experience. Make sure you read the fine print!!!!! Not very honest. I have an app that records every conversation because of the nature of my business. Listened to that phone call recording many times to see what we missed. NOTHING!!! Just the games they play!

Great staff and service area. The waiting area is good and the wifi is solid if you're waiting a while. The coffee machine is solid but their snack selection is a bit weak.

Definitely my best car purchase experience to date!! I wanted to pass along the great experience I had with Mercedes-Benz of Marietta, and in particular my salesperson, Joe Williams, and sales manager, Toussaint. Both of them were patient and very helpful as I weighed options on the new Mercedes that was right for me. I got a fair assessment on my trade-in, and lightning quick service and follow-up to get me in my new car at 3 PM on Christmas Eve! They even stayed a extra time beyond the early Christmas Eve closing of the dealership to make sure I was fully orientated with my new car and had all the transaction details completed (thanks Kristin and Roland)! I felt very well taken care of by the entire staff there, and would highly recommend the entire team to anyone in the market for a Mercedes. I look forward to a long and satisfying relationship with Mercedes Benz of Marietta!

Everyone was extremely helpful thru the entire car purchase process!

Excellent purchasing experience and unbeatable price. Nader, the sales associate was excellent and made our overall purchasing experience awesome. Manager Swan was very honest and offered an unbeatable price beyond any further negotiation. I am very impressed with this dealership and recommend everyone to consider Mercedes-Benz of Marietta.

Tom is friendly, relates well to his customer and is eager to impart his knowledge about the workings of the classy vehicle. Good staff/customer relationship.

All talk, lot of hot air. I wouldn't shop here.

Worst dealership. First we flew into Georgia to get this car and was promised a ride to the dealership (we were out of state buyers). Anita the sales rep sent a car after we waited for over an hour in the lobby while she said 5 minutes. After this, we bought the car and were promised floor matts we never got. It's now been months and we still don't have our license plates even though we paid a 700.00 processing fee for them to take care of this for us and we can't use the car. The worst is when you call their receptionist doesn't have the decency to answer, she sees the caller ID and just forwards our calls to Anita who never answers. This is our maybe 10th Mercedes in the last decade and this is by far the most unprofessional dealership. It is like we went to a local used car salesman not a dealer. Clearly the general manager has no control over his staff or doesn't moniter their customers. We can't even speak to him because the front desk girl can't even pick up and say hello she picks up and immediately forwards to Anita's phone without a word. Don't buy a Benz here, there's no shortage of dealerships. You're buying a high end luxury car, go somewhere that understands the product they're selling and the customers that are buying them.

Totally satisfied with the service I received. Like many used car transactions there were a few small issues that came up, but each was quickly resolved to my satisfaction. My take on the sales and financial folks is that they want to do the best possible job to please the customer, but still stay in business. The facility is bright, clean and their inventory impressive. I worked with Tom and his Manager Mike Drew. Recommend both very highly. Can't speak for service yet, but will post again if there are issues.

We went in about a month ago to buy my mom a GLC, I am the negotiator of the family so I was ready to do my job. I went to a different Mercedes Benz and was so disappointed and insulted, we decided to come to MB Marietta. My sales person Portia Gibbs worked with Sean ? (manager) and they exceeded our expectations. They were nice and friendly and did not play the car salesman games. Portia was straight forward, professional, and attentive. She made sure we knew every feature and the importance. She was patient, not pushy, and full of options. I could not believe buying a car was so easy. I went home and drove my moms car a couple of times. I have NEVER had an interest for any Mercedes. I drove BMWs for the last 14 years and was in the market for another one. I went to the BMW dealership to purchase a X4 and after about an hour and a half of the typical car buying blues decided to call Portia and consider the GLC Coupe. Within an hour or so she found me a car. This time Mike ? was the sales guy. The car was out of my price range so they did all they could to meet my need and make it fit my budget. I was more than happy and didn't feel exhausted from 100 rounds of negotiations. Mike was funny he made me laugh, he made my 2 year old laugh, and he saw the deal through to the end with professionalism and courtesy. I don't know what they are training the salesmen at MB or Marietta but its the best process I have experienced. I wouldn't Dare ever go anywhere else. Such a pleasant experience!

This is the premier Mercedes dealer in Atlanta. Cannot say enough good things about our sales person, Nader Sabra. His expertise and service level throughout the buying process was the best we've ever had. Great dealer with competitive prices.

I purchased a car from the Mercedes-Benz of Marietta dealership on last weekend. Mr. Kagan Scott, my dealer gave the highest level of customer service in assisting me and addressing my questions or concerns regarding the car I was considering. The staff of employees including Roland Bolis, and Kristin Thrasher were extremely helpful in accommodating me during the process. I'm truly grateful to have a wonderful experience and a great car. Thank you! Sincerely, W. Sibley

Booked my CLA in for excessive road noise on 30 Nov. When I arrived I was told it needed a road test but it was 'too wet'. Rebooked for the 2 Dec and when I got there they said they were too busy and wouldn't be able to look at until the next day. Third visit they decided it was simply a rear tire issue (I was told that the Pirelli's that the car is shipped with are "known to be noisy")......charge $84........people are nice but don't think I'll be coming here again

I had a really great experience!! My salesman, Nadar, was very nice and knowledgeable. I started looking online and they contacted me right away. Love that they are open on Sundays. Many other dealerships in metro Atlanta are not open. Transaction went smoothly.

Best buying experience ever. I made the whole deal by way of internet. I experienced curtious and well informed information.

We had a really great experience at Mercedes-Benz of Marietta. Previously, we had poor experiences with other local MB dealerships, so we were pleased to have such a positive experience. Nader Sabra was Awesome! He searched until he found exactly what I wanted. He listened to me and found what I wanted rather than what he had to sell.I would recommend this dealership and especially Nader.

Knowledgeable, friendly, and professional. Don't chase you around the parking lot like most.

I would highly recommend Kagan Scott if you're in the market for a new or used Mercedes Benz! He was professional, courteous and very responsive to all of my online inquires and worked hard to get me the best deal possible!

I would highly recommend Kagan Scott if you're in the market for a new or used Mercedes Benz! He was professional, courteous and very responsive to all of my online inquires and worked hard to get me the best deal possible!

Just WOW! I have soooo much to say about this dealership and their standards, ethics and just overall MORALE of the sales process. This will all be explained in one word RUN!!!

Everyone was incredibly helpful. They worked with me to make the experience pleasurable and also made my car affordable.

Oh Lord, won't you buy me a Mercedes Benz? My friends all drive Porsches, I must make amends. Worked hard all my lifetime, no help from my friends, So Lord, won't you buy me a Mercedes Benz?" Been singing this song since I leased my 2016 CLA250! I went in on Sunday, Nov 6th just to look. I saw the car on their website and behold it was on the lot when I went!! Then Larry Issac came to help me! The service he provided was exceptional! I was nervous but he put me at ease! Roland was awesome in with the paper work! I purchased my Nissan from Autonation and I am so glad I was able to return to the same spot the Nissan dealership used to be to purchase my dream car! The 1st time I saw the commercial for this car, I knew it was for me! I am so happy! Thank you Larry and thank you Autonation! Necol Crawford

I have had a great experience every time I go here. We own a 2013 C-300 4 Matic. Check in fast they provided me with a 2016 C-300 loaner car. They are awesome I highly recommend this location.

To say these guys came through would be a understatement. Had a initial problem with a special order GLA , BUT received a phone call from Shawn Lim ( NEW CAR SALES MGR) almost immediately after problem was found and HE TOOK CARE OF IT. Anyways we took delivery of our GLA few days ago , Daughter absolutely loves it. Kudos to Sean, Kagan, Eugene and the entire "MBOM" staff for making my daughter's first new car experience one she won't forget. THANKS !! Tim

I bought a 2013 C-250 back in May. My salesperson was great. I started experiencing trouble with the vehicle in late July. I bought extended warranty. Took vehicle to be serviced for check engine light in beginning of September. They kept my car for a month and a week. Got my car back only for the light to come back on 2 days later. They told me to bring it back. I did, they kept it for 2 weeks. Got my car back on a Tuesday and the check engine light came back on Wednesday. Took it back on a Friday, Monday morning the service advisor (Jeff Christian) called me and told me it was going to be $2000 to get fixed. The problem that the advisor told me was wrong, the previous service provider (David M) told me that that problem was fixed the previous time. I took my car there for a rattling and check engine light. When I got my car back, the check engine light was still coming on and the car began to jerk and putt while driving. The customer service after buying a vehicle is horrible. I have called the GM several times. I have yet to get a return call from him. He kept sending others and Chris (sales manager) to call me. I have called Corporate and awaiting a call back from them. I had 2 people at my job who were looking to buy a Mercedes after they seen mine and I told them how good of a salesperson I had and they were getting ready to go there but changed their minds after seeing what I am going through. And I still have not received my 2nd key that was ordered back in May....

I would definitely recommend my service rep, Jeff Cristian. He is very helpful and professional. Returns calls same day!!

The entire staff were very helpful and friendly. The ambiance was equivalent to the reputation of Mercedes-Benz automobiles themself. I highly recommend shopping here as you will recieved great service and equally great product!

We couldn't have been more impressed with the Staff. Our Salesman Kagen Scott was beyond awesome.

Just bought a certified used C class here. Car is beautiful, and was priced well. No surprises with the transaction, no issues, no pressure, nothing unpleasant at all. Very professional organization. Would have no reservations about coming here for my next purchase.

Karsten Knobloch made our purchase on a new GLE model car so pleasureable and professional. he lined up three cars for us with the various features we were considering which made our choices so much easier. when the car arrived, he promptly notified me and arranged for another associate to go through each car feature. Other than some delay in getting the car paid for the day of pick up, this was the best experience ever. i will always contact and refer people to Karsten and this dealership!

We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products manager, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis, AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and recommend them to all who need a highly desirable automobile. Bill and Winnie Northington

We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products specialist, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis - AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and highly recommend them to all who need a highly desirable automobile. Bill and Winnie Northington

This place is first class all the way! My salesperson Mark Hibbs provided exemplary customer service! He was not "pushy" and he listened to what I was looking for. He made my wife and I very comfortable during the car buying process and even surprised me with a gift bag in the front seat of my new car!!!! I would definitely recommend this dealership to anyone who is looking for both quality cars and great customer service!

They work very hard to get me a deal done... 5 ? service

Got my C300 here. Great car.

I love the people and services but the snacks they gave me and my daughter, she got sick,, it was from rat urine and droppings, , my lawyer will b noticed. Asap.

I was a devout Subaru owner who was looking for something a bit more substantial after an accident. I never saw myself as a Mercedes owner, and then I sat in the GLC. More than the car, the unfailing and unpretentious customer service sold me. Rita worked quickly to find me the car that fit the bill and Roland walked us carefully through the financing. I've bought a number of cars in my lifetime, but never has the experience been more congenial if not downright easy. Thank you!

Steve the service advisor and the technician Jeff were amazing in diagnosing and repairing my vehicle. Steve provided top notch customer service. He went over and beyond to getting my Mercedes repaired and kept in contact with me regarding any update on my vehicle the service was hassle free and the repairs were completed in a very reasonable amount of time. Thank you all so much, I will definitely be coming back whether it's for a repair or purchasing a new vehicle!

We were pleasantly surprised when we arrived to the MB dealership. We had called ahead and our vehicle was ready & waiting for a test drive. We drove it around the block and knew it was going to be ours. Nader was extremely helpful and personable throughout this process. With the assistance of the finance manager & being preapproved by USAA prior yo walking in, we drove away in our new MB in @ 2 hours!! If your looking for a quality car & want excellent service MB of Marietta should be your choice. It'll be my choice again & again!!

I had a great experience. My salesman wad great. He made my buying experience enjoyable. I had not purchase a car in 13 years. I traded my 2003 jaguar. I will refer business

I purchased a new Mercedes this past weekend from Mercedes Benz of Marietta. Having been through the process many times, I wasn't looking forward to the high pressure, double-talk, upsell approach that is typical when buying a new car. Kagan Scott listened to what I asked for, discussed the features and options on the two models I was interested in and let me test drive models that were equipped to fit my budget. He was extremely attentive to the specifics we discussed and spent as much time as I needed to make a decision. I did come prepared knowing the value of my trade-in and had a hard number budget for my spend. Shawn Lim was the manager estimating my trade. He didn't try to low-ball my vehicle but gave fair-market value as well as worked on the new car price to fit exactly what I asked for. This was by far the best car buying experience I've had. There were no surprises. Everyone was extremely helpful and professional from the person greeting me at the front desk to the finance officer who explained the paperwork...Eugene did a great job explaining everything in a clear, concise way without ever pressuring to buy anything I didn't need. I came away with a car that exceeded my expectations but was exactly what I hoped for. I stayed within my budget and didn't have a miserable time doing it. I will absolutely purchase from MB Marietta again and will refer any friends I think might be in the market. I sincerely hope the same team is there when I buy my next one.

Amazing experience,always the service is beautiful

The reps here are all great people hands down! I came in for a test drive and I hadnt purchased a car in over 11 years so I was nervous about the process of not getting a deal done. Michael Drew was beyond helpful in getting me to the right deal that suited my needs. I highly recommend him and his team, all the way to the finance manager Eugene they're all genuinely great people. Sales guys typically don't have that reputation but these guys defy the stereotypes. Thanks again to MB of Marietta!

Nadar Sabra did a fantastic job of facilitating the purchase of my new Mercedes C300. I was absolutely pleased with how he made me feel a part of the whole process. I had 4 worked with 4 other Mercedes dealerships within the last 6 weeks before I came to Mercedes of Marietta. Although the other dealerships were okay, Nadar was the only salesperson who took the time to really talk to me about what I wanted in my first Mercedes car. Nadar answered all of my questions and he never tried to steer me away from what I wanted. He stayed with me throughout the whole process and managed every detail with confidence and professionalism. His personality is warm, friendly, and trustworthy. I will definitely recommend your dealership to friends, relatives, and colleagues. I am thoroughly enjoying my new car! Thank you for such a wonderful experience!

I recently bought a beautiful CPO E350 from Mercedes-Benz Marietta. After finding the car that met my requirements online, I called the dealership and spoke with Larry Isaac. Larry spoke with me a few minutes to make sure this was the car I wanted, offered to take additional photos of the car, and immediately emailed me a purchase menu. Larry exemplified professionalism and is absolutely the lowest pressure salesperson I've ever dealt with. It may be that dealing with out of state purchasers in a bit of an inconvenience for dealers, but I think I pursued this sale more than Larry did. The price was worth me making the trip and once the terms were agreed on, Larry offered to have a valet assist me with transportation from the airport to the dealer, or at least from a regional train. I chose to arrange my own transportation as I thought it might get me on the road faster and had a 9 hour drive to return home. When I arrived, Larry took me to the vehicle and showed me a VERY small imperfection "dent" that had occurred on the lot between my agreeing to purchase the vehicle and my arrival. Larry assured me they were going to make it right and gave me a loaner and directions to the best diner I've ever been to in my life to have lunch on the dealership, while they attempted to remove the dent. When I returned from lunch, I was directed to Roland Bolis. Roland handled the final purchase of the vehicle and discussed the various warranty, gap insurance and maintenance options with me. He was very above-board in explaining what he would recommend and wouldn't recommend. I was impressed that he didn't try to sell me anything I didn't need. He also didn't try to hard-sell me anything I said "no" to. If I said "no", we moved on to the next topic. After my transaction with Roland was concluded, I was conducted to Kristin. She is the Delivery Concierge and helped me learn all the various bells and whistles of the car. Kristin makes it a priority to make sure the customer is completely satisifed with the purchase they have just made. While walking around the car, we noticed that the small dent from earlier was still somewhat noticeable. After discussing it further with Kristin and Larry, both agreed that a solution should be able to be reached that would be satisfactory to everyone involved. I also briefly discussed my concerns with Chris. Chris is the Sales Manager or CPO Sales Manager. It may have been a bad day for one or both of us, or just a personality glitch, but for whatever reason Chris and I couldn't see eye to eye on a resolution. At this point, I left the dealership in my "new-to-me" CPO car, with just a slight twinge of disappointment. Despite Kristin and Larry's assurances, I was sure that I wouldn't hear anything further. I want to make it clear that this was a VERY SMALL imperfection and I did not have to buy the car. Still, I felt that I had "settled" for something less than I had hoped for. Within a couple of weeks, after a few emails between Kristin, Larry & myself, I received an email from Dustin Fleishman. Mr. Fleishman is the General Manager. He wanted to make sure that my concerns were being addressed. I was eventually advised to get a quote from my local Mercedes body shop for the repair estimate, at which point we came to an agreed repair price and the dealer arrange immediate payment. Also, I took a couple of weeks after my purchase to shop around on the price of Extended Warranty. In the end, Roland was able to provide me with the best price and I bought it from him I highly recommend Mercedes-Benz of Marietta! The staff here meets every criteria for ethics and professionalism. I hope to do business with this dealership again.

Buying a car from Mercedes-Benz of Marietta was a TREAT. Everyone was excellent that I had contact with. My sales associate, Karsten Knobloch is absolutely tops to work with. He makes things quick, easy and fun (believe it or not). Everything went perfect from picking the car out, going through finance and having it delivered that night. Kristen was amazing at explaining my car to me as well!! WOW! Thank you so very much!!

Kris was great and very helpful. I had a great experience.

Michael Drew and Mercedes Benz of Marietta! The team to help you with your purchase of an amazing car with master craftsmanship!

Excellent sales person named Michael Drew. A very pleasant and easy to work with. Even though I had a minor issue with electronics after the purchase, he resolved the issue very quickly and professionally. I would buy another Mercedes again from him.

Kagan Scott exceeded my expectations. He was knowledgeable, patient, flexible, and transparent. All the traits one would expect in a superior sales associate!

Great Buying experience. Kagan was great. He was knowledgeable, transparent, and flexible... All the necessary traits of an excellent sales associate!

It is excellent service . Rita is very excellent sales women she is caring and helpful This is the wonderfull experience buying car from Mercides Thanks so much Marritta Mercides Benz

I had a very good experience when buying my E350 at Mercedes - Benz of Marietta. The facilities are new , open and very attractive. Sean Reid, the sales person and Roland Bolis, the financial services person were very personable, professional and most knowledgeable. Sean made me feel very comfortable with the vehicle and the choice that I had made. He has also continued to follow up after the sale, answering questions that I have had. Roland Bolis did an excellent job of moving me through the financial aspects. He proved to be very helpful in some of the decisions that I needed to make as to extended warranty and future service. I feel fortunate to have had two experienced professionals to deal with during this car buying procedure and would highly recommend this first rate team.

Our experience at Mercedes in Marietta was great. We love our Honda Pilot, and Portia was helpful.

Our experience was above exordinary. We received exceptional service from Karsten and other staff members. We would definitely recommend Mercedes Benz of Marietta to buy your next car.

Excellent customer service!!! Highly recommend Kris VanBuren, she took the time to understand my needs and walked out with a vehicle I hadn't even considered...thanks Kris. The dealership is very attentive and not pushy, they take the time to know you and provide the best solution to your needs. Mercedes Benz of Marietta has earned a customer for life.

I had the best experience with Mercedes Benz in Marietta. Great sales team and very professional. Big thank you to Chris Marseglia, Eugene, Kristin and Rita. I would recommend this store to anyone. Go check them out. Not to mention, beautiful cars to offer.

Found the 2012 Nissan Altima that we were looking for on Craigslist Atlanta at 10:30 on a Friday night. Went to Mercedes-Benz of Marietta's website and clicked on the chat with an associate button. Since it was so late and a Friday night, I did not really expect anyone to answer. I was answered in less than 5 minutes. I was told that the car was still available and was able to put a hold on the car. Drove from Charleston, SC to Atlanta on Saturday. Began a conversation with Tom Jernigan about the car. When we arrived, we were warmly greeted and checked out the car. Not too long after, we left the dealership with the car. probably one of the smoothest car buying experiences I've ever had.

Rita and Mary helped us. They are the best! Love MBM

Purchased a SLK250 From MB of Marietta. It was a good experience working with Rita. She was friendly, helpful and not pushy. I told her in the begining I was short on time and she responded by gatthering the necessary info and paper work to get the deal done. The guy in finance was a real character and made spending money a pleasant experience. They will certainly get my repeat business try them yourself.

Very happy customer. I really love my 2014 Sonata Hyundai SD. Thanks to Kris VanBuren and the staff @ Mercedes-Benz of Marietta. I will definitely tell all my family and friends about the wonderful service at Mercedes-Benz of Marietta. Thankyou Kris VanBuren

Nader did an awesome job of assisting me in my vehicle search. His professionalism and work ethic were supreme and he really went the extra mile to help me find just what I was looking for. My decision to purchase another vehicle was based solely on the vehicle itself- features, color, etc. I will definitely use Nader again and will happily refer others to him.

Great service and very attentive. They are eager and willing to help for all occasions. Kris was my sales personnel and she was absolutely insightful, helpful, and knowledgeable. Would recommend to anybody. Thanks

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

After having purchased many vehicles over my adult lifetime, I have never experienced the level of professional courtesy and service that I and my family have experiences from our salesman Larry, along with the entire sales and service team at the Mercedes Benz of Marietta dealership. Kudos' to the MBM Team for going above and beyond to provide us with the highest level of service and satisfaction that we and all customers should expect.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

Not very impressed with this dealer. The sales person didn't do a good job for me.

Larry Isaac deserves a gold star for professionalism, effort, attitude and whatever it takes to accommodate the customer's needs. He goes to bat for his customers and his service level is first class. He listens well --- VERY important when dealing with customers looking for the excellence that this class of automobile demands! I highly recommend Mercedes Benz of Marietta!

Mercedes Benz of Marietta provided me with excellent customer service, an enormous amount of patience, in regards to helping me find the perfect vehicle and amazing financing deals! I am most grateful to Nader who has been terrific in remaining professional, down to earth, and has given grade A service "At all times". Thanks to this experience, I am now a Mercedes-Benz customer for life. I personally recommend going to Nader; however all the staff I encountered are simply wonderful!! 😄😄

From Derrick Ware I was very pleased with the help I received thank you very much.

I am sorry to say that I am not getting any response to know when my new GLC 300 would be delivered. I called and left voice messages, but have not heard back so far. Will look forward to hearing the news soon.

Before going here, check the price with other dealers. Else you will be paying more than the MRP

Don't waste your time. Front desk was great, and very kind. But the service contact is horrible. Takes three days for a detailed report of what's wrong with your vehicle. Very untimely. Car was not worth fixing so needed new Mercedes, took my business to Mercedes of Buckhead.

My experience with Mercedes-Benz of Marietta was very good specially the sales person Nader Sabra he work very close with me to give me what I was looking for it, no push , easy, also I can saying my experience with the financial department specially Rolland , I had some inconvenience for the first few day of purchasing car, but all the departments from Mercedes Benz of Marietta follow though giving attention and assistance to my needs. I am very satisfy had purchase my car from then( I really Like it ), they work to help you to get what you want , I recommended to any one this car company my sale team Nader and Rolland.Namaste

MBA of Marietta is an great dealership. My saleswoman Naportia was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

MBA of Marietta is an great dealership. My saleswoman Napolitano was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

Only drawback was that sometimes you had to wait a long time for a sales rep. Seemed to be very few.

I really love the way I was treated on my first time of doing business with Mercedes Benz of Marietta. They did a perfect job on my car.

Very good customer service from Rita Turkin, the sales people was great, buy from this dealer you will see the different.

Very good customer service, the sales people was great, buy from this dealer you will see the different.

I went to Mercedes of Marietta where I arrived at my own convenience of course, Joe Williams rolled out the red carpet despite missing my scheduled time. He was attentive, courteous, and most importantly respectful of my time. He went the extra mile in making certain that all of my concerns before and after the sale were cared for. This is a trait most people fail at: When I called Joe he returned my call promptly. Even during a personal crisis in his life at the time. I buy cars often, and in my vast customer service experience where I expect and demand good service, Joe Willams is exemplary in this regard. Keep doing what you are doing Joe

OurMercedes of Marietta sales advisor, Sean Reid, was excellent through the entire process. They were honest from start to finish, which is what I was looking for and appreciated.

Stephen my advisor was Awesome! Definitely will be returning.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

Came in for A service on my 2000 S430, but did not get all that I asked or requested additionally. Windshield fluid tank is leaking, don't think it was tap off, still, did not changed bulbs that are out per request.

Had a great experience with Mercedes of Marietta. My wife and I looked at other Mercedes dealerships around Atlanta and Mercedes of Marietta not only had the best prices, but they also had the best customer service. Ask for Nader Sabra if you go in. He's personable, knowledgeable, and made car buying really easy. Despite the Marietta location being almost 30 minutes away from our house, we chose MB of Marietta over closer Mercedes dealerships because of Nader.

The customer service was great and I'm very satisfied with the work that was done.

What a service.From the beginning to the end,flawless.Each and every person is so professional.SEAN REID is the man of the show.After checking out the dealership near to my work place,I was not satisfied.So I looked up on the Internet and called the Mercedes Benz of Marietta.Sean answered the phone and from that time onwards he made it so simple and smooth,it just took me one day and me and my wife were out of the door with our new Mercedes E 350.Excellent job done by SEAN and the other team members.They are real professionals.Keep up the excellent work Mercedes Benz team,Marietta.

I appreciate the customer service and mostly the service rendered for my car.

Great guys in the parts department !!!!!! Greig and his team are awesome guys!!!!

We just bought a Mercedes E 350 from this dealership in Marietta and our experience was amazing.SEAN REID was the main person behind this.He made it so simple and flawless.He and his other team members were just amazing whether it was the finance gentleman Roland or the girl,I don't remember her name,she showed us all the features of the car and took our picture as well.I will highly recommend this dealership to anyone who is planning to buy a Mercedes Benz.They will make your buying experience very simple and enjoyable.

Stephen is by far the best service advisor that I hv encountered in my car buying experience. He communicates well and takes great care of my g550. Thank you Stephen. Oh and the customer service and facility is amazing !

I have received wonderful service from Mercedes-Benz of Marietta. They are extremely attentive and will assist with warranty or insurance damage repair and replacement. Steven is the best service adviser. I highly recommend their service. Also, Michael Drew will make you a great deal on a new/used Mercedes.

Really great experience trading in my car for another they had on the lot. Sean was friendly and professional throughout. I highly recommend this dealership.

Had a great experience. Spacious waiting area. Friendly and professional workers. No hussle with appointment. Car was washed clean afterwards. Couldn't have chosen a better place.

Mr.SABRA, Has a great attitude and very nice and respectful for person. He did a wonderful job assisting with choosing the right vehicle that fits me. I will most deafeningly recommend him to my friends and family. Thank you, Cynthia Johnson

I was greeted by Kayla with an electric spirit. I was then introduced to Sean Reids who has a great personality and was very knowledgeable. Any questions or concerns I had Sean answered and he did it with a smile. I wasn't planning on purchasing that day but because of the experience with Sean I did. I was pleased with the experience and would recommend friends to support this dealership.

Buying my car at Mercedes-Benz of Marietta was awesome! Bob Goodell, the Service Director was a great help accommodating all of my needs. Ingi helped answer all of my questions about my new car. It was an overall fantastic experience.

Service center is poorly staffed with rude and pushy clerks. They were belligerent that I needed parts which another MB dealership validated (without my prodding) I didn't need. Do not have your vehicle serviced here.

Mark Higgs is a great sale rep - knowledgeable and focused on the client's needs for a new car. He made it easy to narrow it down to the perfect suv for me. Thanks

I am so excited to be in my first luxury car. I like how my salesman (Mark H.) initially sat me down asked me specific questions about what was important to me and worked every angle to get me exactly what I asked for. Could not be anymore impressed with the customer service he and his team provided. Mark was the perfect salesman and got me a great deal!

Terrific advisor Wadette Bradford took care of my service fast and efficient and explained everything!

I purchased a new Mercedes Benz C300 from Mercedes Benz of Marietta and thoroughly enjoyed my buying experience. The salesperson, Karsten Knobloch listened to what I was looking for in a new vehicle and the criteria it had to meet. After a brief discussion, he showed me several vehicles with comparable features and comparable pricing information. Everything I needed in order to make an informed decision on a new vehicle was quickly provided to me. After a test ride I was sold. I will definitely use this dealership in the future

Wadella helped me with all of my service needs. This was a great service experience and do anticipate returning to MB of Marietta.

My buying experience was unique thanks to the entire sales team and management. I will like to thanks my sales specialist Mark for providing us with a unique experience and a commitment to provide excellent service. Even if I would have not bought the car, I would have walked out happy with the way I was treated. I wish every car buying experience would be like this one. I will recommend Mercedes Benz Marietta and Mark to all my associates, friends and family!

I can't write a good review - my service experience was a disaster. I won't be coming back. Roger Thomas

We were simply having a post-purchase inspection and the experience was exceptional. Very thorough. Quite impressed with the facility and friendliness of the staff.

The people at the dealership have great attitudes and sought to be helpful

I was very impressed with the 5 start treatment at Mercedes Benz of Marietta! Mark Higgs is the best sales person on this planet! He is attentive, friendly, reasonable, knowledgeable and very professional. His experience in the car industry (since 1996..I believe) gave us confidence that we were making the right decision when purchasing our new vehicle. I will admit, I was a bit apprehensive about visiting the car dealership because I was not aware of my options. All I knew is it was time to walk away from my 2008 BMW 5-series. It was giving me maintenance problems monthly and the last straw was my inability to pass my emissions test. My husband and I walked in the dealership to assess our options and were unsure of whether we were ready to purchase a new vehicle. We were greeted with a smile by Mark upon our arrival. He was very attentive to our needs and helped us evaluate our options without the typical sales pitch. We did not purchase the vehicle the same day, even though our paperwork and vehicle were ready. We wanted to take time to evaluate it and compare. Welp...we waited for a BMW Imports salesman to call us back and work a deal and we will sadly say, he never followed up. As a matter of fact, BMW Imports still has not contacted me (its been 10+ days since the last time I spoke to the rep). Instead, Mark followed up the next business day to see where we stood. He answered the pending questions we had and we decided to go back to complete our handshake deal in person. During our second visit, we knew the vehicle he located and the terms were right for us. Mark was the right guy to help us close the deal with no regrets. Even the Customer Financial Services Manager, Roland Bolis was personable, friendly and provided some financial advice with managing our new investment. He helped us realize our decision made sense for our situation. All around, I would advise visiting Mercedes Benz of Marietta and meeting Mark and the rest of the staff. The atmosphere was warm and inviting and they will not steer you wrong! We love our GLC 300 and will be back for a new vehicle when the time comes!

My entire car buying experience with Kris VanBuren was effortless. Kris is the epitome of best in class salesmanship. She represents the Mercedes-Benz brand and the Marietta dealership with a strong foundation of her promise to her customers. Kris's promise made feel comfortable as to what I can expect from Mercedes-Benz of Marietta, as well as their product and services. Working with Kris is what modern car buying should be like. Thank you Kris and the team at Mercedes-Benz of Marietta. I will definitely come back in the future for the next generation models.

I Purchased a '02 slk230 recently. The radio would not turn on, it was requesting a code. So I called the dealership for assistance. After asking me a few questions without a fee they provided me with a code, and informed me there also was a recall needed on the car for the camshaft solenoid. I made an appointment for the recall and then proceeded to try the radio code they provided. The code they provided did not work, it locked the radio. So I called the dealership back and they suggested I bring the car in and they would assist me with getting the radio turned on. I asked what time the dealership closed and they told me 5 p.m. so I hurriedly got there by 4:30 when I arrived I was told that there was nothing that they could do because they close at 5 and I said well it's only 4:30 right now, so again I was disappointed. At that point I was told that it would be approximately $249 to diagnose the problem when I was able to make it back, the fee had not been mentioned to me prior to me hurrying to get to the dealership before 5 o'clock. Keep in mind the code that they gave me is the code that did not work. At that point I told them that I might just buy another radio it would probably be less expensive. So I brought the car in for the recall which was only supposed to take approximately an hour and a half. At the end of the first day I had gotten no call from them so I decided to call them I was informed that the vehicle was not ready, they apologize for not calling and informing me and that it should be ready the next day. A day later for an hour and a half repair I got the call that the work was finished and the car was ready for me to pick up. They then informed me that the car needed a couple of things done that would cost me approximately $650. That diagnosis happen to be free but it was going to cost $249 to find out what was wrong with the radio that got locked using the code they provided. For me it was a bad experience I really didn't get much accomplished other than the recall, I still have no radio but they were courteous.

I made a big mistake I have always used RBM for service but I bought 2016 Mercedes from Mercedes of Marietta so I decided to use their service department for my other older Mercedes - WRONG , I had an appointment at 7 am on June 13th I was on time and as of 5:30 NO ONE HAD attempted to service or even call me to discuss my problem I had to phone them to find out it will not be seen by a service tech until June 14th , hopefully . Live and learn back to RBM

Excellent service and staff. Look forward to my next visit.

We got our Quattroporte here and the service was phenomenal. Sean in sales was great and Roland in finance was outstanding! Overall, I would recommend them without reservation!

It was a warm friendly experience.

Just bought a used Honda Pilot from here! I couldn't be more pleased with my overall experience! My salesperson, Chris VanBuren, was not only kind and knowledgeable but also genuine! And the same can be said for everyone I encountered there! Any questions or concerns I had were immediately addressed and answered! They truly take care of their guests/customers! I also really enjoyed the no pressure buying. When you walk in you are not swarmed by sales people just looking to make a commission. Once you are teamed up with someone, it's more like having your very own personal assistant rather than a salesperson! If your looking to buy new or used, I would most definitely recommend this location! High class and high quality, a combination that can't be beat!

My wife and I had a great experience with Mercedes-Benz of Marietta. We purchased a pre-owned vehicle and Tom was great throughout the entire process, We got a great deal on the vehicle and the buying process was pretty painless and fairly quick. The dealership itself is basically brand new with an amazing showroom where they seemed to have thought of everything. I liked how Roland in Finanace wrote down all of our options, making it very clear as to what would work best for our situation. Mary the Sales Manager was also very helpful during the buying process, as she had specific insight into the vehicle we were purchasing. Tom has done a great job following up with us, ensuring we are completely happy with our vehicle. I would recommend Mercedes-Benz of Marietta.

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

Mark Higgs just raised the bar in the Atlanta Mercedes car sales business. I've worked with 3 dealerships in the metro area over the past 20 years and was impressed by Mark's professionalism and customer focus. He listened to my driving needs, quickly steered me toward vehicles that most closely met my needs and we were able to close a deal on my dream vehicle! Life is Good.

nice people

Just bought a new 300C sedan at Mercedes Benz of Marietta. What an awesome experience. My salesman, Sean, was outstanding. I called him, explained what I was looking for, features, pricing, mileage, etc. and within a couple of hours, he called back, met all my requirements. My husband and I went down to the dealership at 7:00 PM and by closing time, we were financed by Eugene but not before Kristin trained us on the car and emailed me other important information. This dealership is the best ever!! Check it out. No haggle, the most professional staff I've ever worked with.

Kagan Scott helped me Lease a GLC suv this past Monday (5/30/16) and I could not be more impressed!! He was incredibly efficient, polite, kind and extremely knowledgeable!! Being that this was my first big adult purchase/lease I had quite a few questions. Kagan was so patient and had a detailed answer for all of them which was most appreciated!! I now know who I am buying my future cars from. My mom actually has a Lexus SUV and wants to switch to Mercedes when the time comes because she was so impressed by him. He is the best!!!

we took our customer's Mercedes Benz to Marietta Mercedes Benz, at first we were welcomed, the service adviser lied about everything and overcharged the customer and told customer Do not come back to our facility" . No one can survive without customers, so how can you tell a customer Don't come back? Very rude and disrespectful. These kind of workers should have been trained in customer service before giving them a job like this.

Great service.

This was my first service at Mercedes Benz of Marietta. I had a great experience with my service manager Stephen Garvey and the technician who did a great job on my car. I will recommend this wonderful facility to my friends and family. Thanks for a great job!!!

Top notch. What else would you expect from Mercedes?

cls500 steering wheel function mod repair price-$2900. ??? wholesale price of car-$15000. 20% of value. can't be fixed elsewhere because of codes. rip off. I was considering a 2017 Mercedes but this event is causing me to re-think.... 55,000k on car

A very professional group from top to bottom. Minor car issues while traveling to Atlanta. The tech (Brian Shepeard) stayed after hours on a Saturday to fix my car and explain the features on the 2016 E350. Very greatfull and very impressed. Thank you all.

We had a wonderful experience. Our salesman , Sean , took his time with us, found what I wanted at the price point I wanted and even stayed late for us to finish up. When I returned a couple of days later, went over all points on car and again there was no rush. I never received that one on one experience at other Mercedes dealerships.

I was there on Sunday afternoon. I was seriously considering buying a car that day and went to MB of Marietta because the MB dealerships I am more familiar with are closed on Sunday. I spent 15 minutes inside the showroom and 15 minutes walking around the outside lot and my existence was never acknowledged. I went to the front desk and complained and was told, "I'm sorry. We're short staffed." Unacceptable for any car dealership. Unbelievable for a Mercedes dealer. My advice is don't waste your time going there.

Great service and quick response to phone calls/questions.

If you're in the market for a Mercedes, call Michael Drew @ Mercedes-Benz of Marietta. Michael and MBM was my 5th and last call during my recent car purchase. After the initial conversation I knew that I wanted to work with him. He is extremely reasonable, humble and never pushed me to make a decision with which I wasn't comfortable. Being a great person makes it easy to be a great salesperson and it was easy to build a lasting and trusting relationship with him. We love our new GLC300 and will be calling Michael when it comes time to upgrade our Corolla too. :)

My experience with Mercedes-Benz of Marietta was excellent. Steve Garvey was genuine and accommodating to my needs. He has a great attitude and I felt he cared about my needs, unlike some service reps always seem to want to find something else to bill. Also, the other staff members were kind.

The folks at MB of Marietta are supet, although it was my first visit, I was very impressed withe their personnel and above all, yheir service. I'm sure that I will return.

Larry Q. Issac was outstanding helping me to find the perfect car for me. I also live in Tuscaloosa, Alabama he was understanding about I live out of town. He was very understanding on not to rushed me into buying a vehicle. He listened to what I wanted in a vehicle and stayed close to amount I wanted to spend. I would tell anyone to go Larry Q Issac at Mercedes Benz of Marietta.

Had a totally fantastic experience with Mr. Gravey. Heading home to Wisconsin in our RV, experienced a problem, we were taken care of immediately and in the most professional manner. He and his staff went out of their way to correct the issue and get us back on the road. Our review after the work was completed gave us the confidence we need to continue on our way. Can't say enough good about experience - just outstanding.

Sales manager was great, but sales person was not very forthcoming and did not really listen to what our real needs were.

It was a 5 STAR experience at this Marietta location. The facility is awesome, the service was truly the best ever and Ms. Bradford was beyond fabulous in scheduling the Service and providing a loaner. She handled ALL details as a professional but at the same time she was so upbeat, friendly and so personably. A delightful young lady who is truly a "gem" and an asset to your Service Dept.....BRAVO !!

Great customer service, willing to go beyond to make me happy.

I was starting the shopping process for a new vehicle with plans to visit three dealerships along Cobb Parkway. My intentions were to gather information and return to one of them within the next 30 days. I walked in the Mercedes dealership was immediately greeted and requested the salesperson I had spoken with the evening before. I started looking at the cars in the showroom and made the decision to return and consider the GLC 300 within the next 30 days. Much to my surprise the team at Mercedes made it difficult for me to leave with their level of customer service, strategic pricing, and support of making sure the deal was a win-win. I would certainly recommend the Mercedes dealership in Marietta, GA. I've even received calls after the purchase to ensure satisfaction. Laportia and Tom, you rock!

Comparing the Mercedes GLA250 to the Audi Q3. Sean Reid is s an excellent rep for MB and answered all my questions. Far superior product to the Audi and a state of the art facility. Love my car.

Awesome experience. Sean was very courteous and professional.

Kagan Scott was outstanding in helping me land a car that was a perfect fit. He made things so easy and I really felt like he looked out for me. The whole staff was tremendous. Kristen did a great job of explaining all of the gadgets in my new toy. Overall, a great experience buying a car from Kagan

My experience was good. I knew exactly what I wanted so it made the process quicker. I negotiated with them and we came to an agreement. Mark, my salesman, was straight up. Which I appreciated because I hate to feel like my salesman is a con artist. Mark was very helpful and went above and beyond for me. I highly recommend!

It was a very easy and quick process.. The vehicle was clean and ready when I arrived and the salesman answered all of my questions.

Very pleasant experience getting my car serviced. Treated very well by all staff at dealership.

Close to the house; Friendly; prompt; honest. My first time there. we are definitely planning to use this dealership in the future.

ON MARCH 28, 2016, I PURCHASED A 2012 C250 MERCEDES BENZ FROM MERCEDES BENZ OF MARIETTA. MY SALESMAN WAS MR. LARRY ISAAC WHO WAS VERY COUTEOUS AND KNOWLEDGEABLE. hE GAVE ME EXCELLENT ADVICE AND WAS VERY HELPFUL THROUGHOUT THE WHOLE BUYING PROCESS. MR. ISAAC MADE THIS A VERY POSITIVE EXPERIENCE FOR ME. I PLAN TO RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY. LUCILLE GRANT CONLEY GA.

We showed up right before they closed and they accommodated us nicely. My wife loves the new Mercedes. We will be back for a new SUV soon. Thanks

Great experience! Nice clean dealership and easy to work with.

Michael Kraman made this the best new car buying experience I have ever had. He knows the vehicle details and the dealership has the best inventory in the Atlanta area.

Great Mercedes Dealership, friendly and welcoming staff, outstanding and knowledgable sales person, great showroom and lots of vehicles to choose from, that's the place to shop for a new or used Mercedes. Sean Reid well done. You Rock

Good experience buying my CPO MB E350 4Matic. Professional negotiation process...was able to reach agreement within an hour. New dealership... beautiful. Tom was very knowledgeable and competent. Converted me from a 20-year Lexus owner to MB

Excellent customer service and staff is just so professional

A wonderful experience with knowledgable and helpful employees.

I own a Mercedes, a Lexus, and a Chevrolet. Within the span of one week, I had to visit all three dealerships for routine work on each of my cars. The customer service and atmosphere at the Lexus dealership was far superior to MB of Marietta. Even the customer service and friendliness of the Chevrolet dealership was superior to MB of Marietta. This was my first time at MB of Marietta and I was very disappointed from the very start of my process. During the phone call to schedule an appointment, it was very clear I did not have the undivided attention of the person taking my information. I could hear her talking to other people while talking to me. I was assigned a 7:00 am appointment with a service adviser. Upon my arrival, I found out my assigned service adviser would not be into work until 9:00 am. The greeter had to go find another service adviser for me. This took an additional 30 minutes. This was NOT the fault of the service adviser that serviced me. He was in the process of taking care of another customer while I waited. Was my car taken care of well? Yes, I was able to watch the service technician through the observation window and he appeared to be very diligent while working on my car. Did my service adviser take care of me? Yes, but only after I was reassigned to him. After receiving superior customer service and friendliness at my Lexus dealership and even my Chevrolet dealership that week, I was very disappointed with my overall experience with MB of Marietta. While MB of Marietta is much closer to my home, I will be taking my future service needs to my original MB dealership.

The experience was amazing. The Customer Service is brilliant and the Sales people have good knowledge about the car.

Kris Van Buren is the best car sales person I have ever encountered hands down.....Very calm and collected and knows her stuff too! There was no pressure at all, I enjoyed the experience and would recommend her to any car buyer. She is one of a kind..... 👌

Hi! I bought my Mercedes cla250 a week ago. I must say i Looove it! My salesman Tom was AWESOME! He went beyond to help me find the right fit for me. I will surely return and refer.. Thanks Tom and Merecedes Benze.

The environment here makes you feel how all Mercedes-Benz Dealerships should. I have never seen a service garage that is so clean! They have coffee and soft drinks available to those who are waiting. The staff here is phenomenal -From sales to service to parts. They take care of each customer the way Mercedes-Benz set the standard to so long ago.

Outstanding customer service. Tom Jernigan was a great sales and very helpful in my car buying experience. He was very knowledgeable, patient, and professional. We had a very easy and smooth process. Sean and Eugene were both pleasure to work with too. I am very pleased with my purchase and how I was treated at this dealership. I would definitely recommend Tom.

Larry Isaac, was OUTSTANDING! On the day my husband and I visited the dealership, they were very busy. Larry was assisting another customer but he took the time to acknowledge my husband and I and advised he would assist us as soon as possible. He was true to his word! He was very informative, polite, and he asked discovery questions to determine which vehicle was most suitable for our needs. When we left the dealership, I went to another high-end dealership and needless to say, I was VERY DISAPPOINTED with their service (or lack thereof). After standing outside for over 30 minutes we eventually had to go on the hunt for a salesperson (WOW). Well needless to say, their loss was a win for Mercedes. My husband and I returned to Mercedes-Benz of Marietta where Larry sold me my DREAM CAR!! Thank you, Larry for a wonderful experience!!

I recently made a purchase at Mercedes Benz of Marietta, and my experience was superb. My salesman was very knowledgable and professional-thanks Kagan. I've dealt with many salesman during my search for another vehicle, and Kagan made it smooth and easy. I must say, I really appreciate that. Eugene in the finance department was amazing, sharp, and a pleasure to work with. I had additional questions and Chris from management made sure they were answered. I drove away in an amazing vehicle and will definitely recommend them to anyone looking for a dealership with class, professionalism and tact. I look forward to doing business here in the future. Side note: Their facility is ABSOLUTELY beautiful!

This is the place to go if your looking for a new car. I had the BEST experience ever buying a car here (and I get new cars often). My salesman was Tom Jernigan!!!! I called the dealership that morning he told me to come in, at first I was unsure if they could help me as I had negative equity in my current car. Let's just say OMG, hours later I was driving out in a new mercedes. Roland Bolis was amazing as well he explained everything to me and told me what an amazing deal I got....I never once felt I was making a bad choice!! Tom nor Roland were NEVER pushy they just were honest, nice and so much fun to work with. I am now a forever Mercedes customer!!! Thank you for such a fun time and awesome experience!!!

My recent purchase of a GL450 was good as far as the purchase. However, the car I leased came from a Florida dealership and was not equipped as I had been led to believe. A remedy was offered by sales, but since then, I have had a terrible time getting either sales person to respond to my phone calls. An after market package was offered and I have tried repeatedly to schedule it, but no one returns my calls. Disappointed so far. As I noted, I got off to a shakey start with my new GL450, but management called me and addressed all my concerns. Every effort has been made to remedy my communication issues and be sure that someone gets back to me promptly. The effort to improve and the willingness to help me resolve my problems has been exactly what I hoped for and expected from a Mercedes dealership.

Excellent customer service, he was very patient, understanding, we drove a long ways and he waited on us and made everything comfortable, I wish others Dealership was like this.

wonder staff.. very professional .. Great Selection and Price. My Sales Professional was Mark Higgs

Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I’s and crossed all of the t’s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.

Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I?s and crossed all of the t?s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.

It takes a great deal to impress me. Mercedes Benz of Marietta, however, deserve my highest praise. From the time I entered the dealership, I was treated with patience, warmth and professionalism. Kris VanBuren and Shawn Lim were outstanding and helped me through the entire process of acquiring my new Mercedes Benz C Class. Throughout the process they listened and then worked hard to achieve the best possible outcome for me. I learnt a great deal from my experience with them, and came out feeling a lot more confident about my future choices. It is very reassuring to know that I have a great team that will make my Mercedes experience even more enjoyable. Without any reservations, I highly recommend this team to anyone seeking a supportive buying experience.

Hi my name is Jennifer Coates and I recently purchased a car from this dealership. My sales man was Michael Drew, he is an outstanding salesman. I was upside down by $11,000 on my vehicle, so I was skeptical that I wouldn't get approved to do a trade in with that much negative equity. Mr. Drew rest assured that he would have me approved the same day and that I would be able to pick up my brand new Mercedes Benz the very next day. Michael Drew did exactly what he had promised and not only did I pick up my brand new car but my negative equity is gone. If you're ever looking to purchase a Mercedes Benz, I highly recommend Michael Drew as your salesman. He is a very friendly, knowledgeable, and understanding guy. Just tell him Jennifer Coates referred you.

I would recommend this facility, and sales associate to all my friends. Staff have an extensive knowledge of the cars they sell. You not only receive the car but someone sit with you and walk you through all the features of the car. I was too excited with my car and the service. This is the Customer I look for when I have to spend my hard earned money. I pay very close attention to Customer Service I personally give my sales assoicate Portia Gibbs and Kristin Thrasher Customer Concierge a 10+ they exceeded my expectation. Thank you Ladies.

Very knowledgeable and helpful throughout the buying process. Easy to do business with

Car shopping is one of things that make my anxiety shoot through the roof. I can not say enough about our sales associate PORTIA GIBBS. WE LOVE HER.... We have bought cars from her before and she knows that I go into a panic when it comes to the money side of things. Portia handles the situation and is never pushy, she wants things to run smoothly and for her clients to be happy. The facility is very nice and the people are pleasant and informative. I LOVE LOVE LOVE MY NEW GLC300 4Matic SUV it is everything I wanted. We really enjoyed meeting everyone we spoke with at Mercedes-Benz of Marietta. Thank You Portia for going through all the trouble to find my perfect vehicle and getting it for us at a reasonable price. YOU ROCK....

This dealership was a pleasure to work with and Rita Turkin helped us to get the car we wanted! We had to move fast and she was there to push us along so we didn't lose the car to another buyer. She is experienced and personable and I would highly recommend Rita and this dealership to anyone!

I recently bought a GLC300 there and had a GREAT purchasing experience! I would highly recommend Mercedes-Benz of Marietta, especially Michael Kraman as your Sales Consultant! I shopped around first, and Mercedes-Benz of Marietta is the best, much much better than "Atlanta Classic Cars"... Please check Mercedes-Benz of Marietta, of course, go see Michael Kraman!

I have an older 2006 Mercedes Benz E350 , and it needed work done. They allowed me to drop the car off Friday afternoon despite them being very very busy. David, my service advisor , was so attentive and thorough. They were out of courtesy cars but they quickly contacted Hertz rental car and had me on my way very quickly. Thankfully they have the parts I needed in stock and had my car ready to go the following Tuesday at 8 a.m. I am so happy to have a Mercedes-Benz dealership nearby but even more happy that they take such good care of their customers.

Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.

I never thought I would ever say this about a car buying experience or a car dealership, but this place is AMAZING!!!! Tom Jernigan, Shawn Lim, and Roland Bolis have perfected customer satisfaction!!! I am still shocked at how fast, fun, and pleasant my experience was!!!! These guys are all FABULOUS!!!! When people have asked about my new car, the first thing I tell them is how fabulous Marietta Mercedes and their staff are! I will definitely continue to recommend them to all my family and friend! If you are in the market for a new car................. go see Tom Jernigan today!!!!!

Sean Reid was great, he was very knowledgeable of the type of vehicle my wife and I was searching for. I just can't say enough about the firs class service I received.

I visited this dealership recently when I was in the market for a new vehicle. Tom Jernigan showed us around and took us out on some test drives. When I didn't find exactly what I was looking for at this particular dealership, Tom began an extensive internet search to help me see all of my choices. He then took us to another Auto Nation dealership & helped me find the car that I ended up purchasing. I have never had a salesman that has went above & beyond to help me find the right vehicle like he did,. I am very happy with my choice & was completely amazed by the level of customer service. Would definitely recommend this dealership & Tom to anyone I know looking for a new car.

Tom and his staff has raise the bar on customer service, up front numbers and honest. If there where 6 stars I would give the extra star for above and beyond service. Thanks, Tom

I've been to the dealership three times. The first time to buy parts. What kind of setup is that. I wait upstairs for 15 minutes before a parts manager shows up. I fortunately had the old part with me to show him what I needed. What happen to going to a parts counter and looking at the computer screen to verify that is what I needed. The parts manager was courteous, but what a disorganized time wasting set-up. The second visit was to order a 2nd key for my S550. Again, I waited upstairs and the receptionist went back and forth making sure the work order was completed properly. Evidently, the receptionist did not have the work order completed correctly because she quoted one cost and came back and showed the paperwork with a different cost of approximately $100 more. To follow through with getting the key programmed for the car we scheduled an appointment. They did accommodate us for the appointment, which was on a Saturday at 8AM. Upon arrival we were informed that the technician, the one and only one, that could program the key was not in today. But the service manager did get him to come in. So two hours later, the car was ready. Instead of washing the car before saying it was ready, the manager asked since it was two hours if we wanted to wait 15 minutes more. Just to ask was an indication to me that I was not worth the trouble of offering that service. In addition, the seat was not set, if not sure just ask and reset it before the customer is taking possession. The radio was set at a different station and blaring. Why is the radio even touched. The moon roof shades were open, again why are those operated. Is that part of the programming? The staff needs to be better trained and recommend access to the parts department. I've been to RBM several times and was never treated that way. I will head the other way next time and do my business with RBM.

I had a wonderful experience at Mercedes Benz Marietta. Not to mention, the exceptional service I received from Michael Drew. He is truly good at what he does!~~~~~~~ Nikita Mason

Mercedes Benz of Marietta is top notch providing a wonderful experience from start to finish! I recently purchased a Mercedes S550 and I am so pleased with not the just vehicle, but the phenomenal customer service provided by Sales Consultant, Mark Higgs. He was very attentive to my questions, provided excellent education regarding the Benz experience. "The Best or Nothing!", which was what I received from the door. Mark is quite knowledgeable about the Mercedes Benz products and services. The facility is state of the art and quite comfortable to accommodate you during the purchase process. I was able to maneuver their streamlined process without being hassled or pressured to make a purchase. I would highly recommend Mercedes-Benz of Marietta, and Mark Higgs as your Mercedes-Benz Sales Consultant.

Bought a used Lexus SC430 for a great price. Sales staff was very competent, and the buying experience was very satisfactory .

The Mercedes Benz in Marietta made car buying less stressful. The sales man who worked with me in this process was Tom Jernigan. He wouldn't let me settle while picking out a car and waited until I found the perfect car for me. Mr. Jernigan helped me find a car that met all my needs and paid attention to all the little details. He was extremely friendly and made me feel like family. He explained every process of buying a car and made it easy for me to understand. He was very patient as I am a first time car buyer and was confused by the whole process. Overall it was a great experience andI will buy from them again when I need another car.

One of the best car buying experiences. Staff the are some of the Best. Mark Higgs is a great sales rep

Hi, my name is Kenny and I buy way too many cars.....(At least I know I have a problem). Because of this, I am used to "playing the game" when it comes time to negotiate. I have my own process that doesn't fit into the mold that many dealers expect. I don't negotiate in showrooms. I don't slide pieces of paper scribbled with numbers across a desk. I don't wait while the salesman goes to talk to the GM to get deals approved. There are some dealers who adapt to this process and get my business while there are other dealers.... (cough, RBM, cough) who do not adapt and lose my business. Sean Reid @ Mercedes of Marietta never missed a beat with everything I threw at them. He answered every question directly and promptly. There were no games and no pressure. I am usually very guarded and skeptical in negotiations waiting for the numbers to change once I start signing paperwork. Even in the dreaded finance office, everything was perfect. When I declined an offer, that was it, no additional pressure. Sean, both my wife and I would like to thank you for a truly flawless sales experience at Mercedes of Marietta. We will definitely be back (probably sooner than we should....)

We recently purchased a GX470 from Mercedes of Marietta. What a great experience it turned out to be. The dealership is sparkly new, plenty of amenities, and knowledgeable staff. Our salesman Tom Jernigan was welcoming, knowledgeable, friendly, and above all else not pushy. When we are looking for our next vehicle, Mercedes of Marietta will be on the top of our list.....

I received great service from my sales person Michael Drew. Michael handled all of my questions and or concerns with the utmost respect and knowledge. processing my application was a smooth process. Today I am throughly enjoying my M350!!! Way to go Mercedes of Marietta!!! Mrs. T Gore

Great experience with Michael Drew. I saw a car from the road as I drove by and decided to stop in. I had been looking for cars and wanted a good deal on a used car. He was attentive and listened to what I wanted and I was so pleased from start to finish. Please go see him if you ever want a great deal a used car!!

Greig Lumsden and Pooh Oongao in parts are the greatest parts representatives in Georgia. Best and most accurate I have ever come across in a parts department. Cheers mates

I purchased a GLC300 from Mercedes Benz of Marietta and could not be happier with the service I received from Sean Reid in the sales department from the finance department and the floor manager. I purchased the base model and when I got home realized I wanted more in the car, I returned the car and received the upgraded car. Not only did they not hassle me, they provided me with lunch while they filled out the new paperwork. Thank you, Mercedes Benz of Marietta. I plan on having a long relationship with you and sending all my friends and neighbors when they ask me which they already are where I bought my new benz.

Overall my expereince was good I purchased my car a weekend ago and everything was good just had one minor issue that is fixiable. Portua was a wonderful sales person she helped me from beginning to finish would most definitely refer Mercedes Benz Marietta to friends and family good job.

I recently purchased my first Benz from Mercedes-Benz of Marietta. Michael Drew was my sales representative. He responded to my on-line request within minutes of my contacting him. He was personable and courteous; and made my buying experience extremely pleasurable. I look forward to purchasing my second Mercedes-Benz in the future.

The experience with Mr Morris Miller was the best. I found him to be honest (rare for car dealers) upfront and forthright. He did everything possible to get me the right car and deal for me. I am excited and would definitely recommend Mr Miller to my friends and family

I recently purchased an E 400 from Mercedes-Benz of Marietta and the total car buying experience was spectacular. Truly professional, they worked with me to understand what I wanted and then found me the right car, even if it meant getting one from a different state. Kudos to Mark Higgs, my sales person who was helpful in every step of the purchase process. Every layer of management surprised me with their professionalism, courtesy and the willingness to listen to my needs. Shaun, the Sales Manager, made sure that he communicated with me every step of the process to make sure I was comfortable. Courtesy doesn't end once the purchase is complete. I had the opportunity to visit the dealership a couple of days later and their treatment still made me feel special. I would highly recommend this dealer ship if a Mercedes is under consideration.

I had an excellent experience purchasing my Mercedes at this dealership. My sales representative, Karsten Knobloch was knowledgeable and easy to work with. The manager, Shawn Lim also made the buying process a very pleasant one. I would highly recommend this dealership.

My husband and I recently made a purchase at this dealership and we are very pleased with the service that we received from our salesperson Michael Kraman and Shawn Lim(manager). Michael and Shawn were very helpful throughout the process. Although we did visit other MB dealerships, this one proved to be the best both in terms of price and customer support. Michael answered all our questions about the vehicle and Shawn honestly tried to get us the best deal possible. He was also kind enough to drive the vehicle home on the day of our purchase. We went back to the dealership a week after our purchase to better understand the vehicle's features and Shawn helped us work with a product specialist to get all our questions answered. Michael and Shawn are a great combo - they treat you well, understand your requirements and concerns and try to do the best thing possible. We highly recommend MB of Marietta to anyone who is looking to buy a new car.

Came in today (02/17/16) to buy a E50 Sport. Previously gone to Mercedes Benz of Buckhead but I found mercedes-benz of Marietta much easier to work with. They negotiate a price that made me feel comfortable. Mark Higgs had a can do attitude and very relatable I would definitely buy a car from him again

Stopped by MB of Marietta 02/08/16 just to see a 2016 GL63 AMG and none in stock. Our sales rep, Naportia Gibbs, started a search right away and found just what we were looking for at Mercdes dealership in Morganton, WV. She arranged a car carrier to pick up and deliver to MB of Marietta and put us in a courtesy vehicle the next day. The vehicle came in 02/12/16, and we picked it up that same day. The whole sales experience was very non-stressful, even in the business office. My last Mercedes was purchased at RBM of Atlanta, and there was no comparison as to how down-to-earth the sales team were at MB of Marietta. We will definitely recommend this dealership to anyone looking to purchase a vehicle.

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

My experience with buying a car from this dealership was made so unbelievably easy and a great experience. My salesman, Michael Kraman, was the BEST! It was the little things that added up to make it great. Thanks again for everything.

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I was possibly going to trade in my Lexus for a Mercedes E350. I inquired about a vehicle on the website by responding via the contact link on the requested vehicle. I never received a response. On Saturday 2/13/2016, I stopped by the dealership to view a 2014 E350. I viewed the vehicle for 10 minutes. No one came to assist me. I think I am going to stick with the Lexus brand. Their vehicles may be boring, but they provide excellent customer service!

My experience at Mercedes Benz of Marietta was the easiest car buying experience! I can not thank my sales associate, Kris VanBuren, enough in her efforts to get us what we wanted without us having to spend hours in a dealership!! She found the way we worked best and stuck to that. She didn't waver when we did and didn't push us in our decision. Not only did we accomplish our goal in buying a car within a certain price range...but we were able to buy one 2 years newer than anticipated! We were even able to purchase the additional warranty and stayed within in our budget! Roland, the finance manager, is amazing at finding the best rate possible. He is quick and easy to work with! The brand new state of the art dealership isnt too bad either!

The people at Mercedes-Benz of Marietta were really great, I got the car I wanted for a great price and they were willing to help in any way possible. Ask for Kris she was the one who helped me with the sale and she was outstanding from the first interaction.

I really appreciate the professional and helpful way in which Mr. Shawn Lim, Chris and Rita Turkin handle the sales of both myself and wife Aneeta's Mercedes. We ended up purchasing two Mercedes from this dealership. a 2016 gle 300d and a 2016 E350. We are very pleased and have already referred several of our friends. After my daughter gets out of med school. I will purchase one for her from this same place. they are a great bunch of people absolutely no hassle.

Mercedes Benz of Marietta is a very classy dealership. Not only is it a beautiful building on the outside and inside but the salespeople and administration are beautiful. Larry Isaac is the person that I dealt with and he was a man of his word. My car buying experience was not a lot of haggling back and forth like it use to be back in the day. Everything that Larry said that he was going to do he did it. I would recommend this dealership to anyone.

I highly recommend Mercedes Benz of Marietta, it’s a top notch dealership with a great staff. Michael Drew is a great sales rep to work with and the best of the best! He is honest and straight forward with you - these are qualities I truly appreciate.

Tom Jernigan was an excellent salesman when I got my new car I would recommend him to anyone want the best service with a Mercedes Benz. Anytime I have a question I never feel like I'm bothering him. He even came out and gave me a second delivery on my car I definitely recommend this dealership and will do all my future business with them.

My husband and I recently made a purchase at this dealership and was very pleased with the service that we received from our salesperson Mr. Mark Higgs. From the start of the process up until the current time Mark has been beyond helpful in guiding us through the purchase process and making a point to ensure our satisfaction. Mark also did an excellent job providing me a tutorial on how to operate the vehicle. He has shown himself to be extremely knowledgeable of the Mercedes-Benz products and brand. I would definitely purchase here again! Thanks Mark!!!

Happy to have a Mercedes dealership in Cobb County. Wonderful facility and personnel. Already had one excellent service experience. Will definitely recommend it to others.

Brand new facility, top notch staff, professional and courteous. Honest, straightforward team. We worked with Michael Kraman who made our transaction very easy and I would highly recommend to anyone looking for a new vehicle.

Great dealership. My experience with MB of Marietta has been outstanding. Love my new car and the staff and service are exceptional.

We truly enjoyed doing Bus. With them. Love the staff.

This has been the greatest dealership to deal with in all of Georgia. I highly recommend checking out Mercedes-Benz of Marietta over every brand and Mercedes brand location. The dealership is brand new and gives you a special feeling of the Mercedes brand. If you visit, Michael Drew has been the most professional sales associate in all of Georgia. He does not pressure you and will do his absolute best to give you the best deal. Shawn Lim is an excellent manager and ensures professionalism and courtesy is given throughout the entire experience. I can not express more how grateful I am to have found this location, car buying should not be stressful; unfortunately, you will not find any other location that will give you this same experience.

Tom Jerigan and the entire staff was fabulous at Mercedes Benz of Marietta

Michael Drew at MB Marietta was a great sales rep. I live over an hour away and called Michael to request he check on a few of my pet peeves with my cars before driving to the dealership. He took the time to inspect the vehicle for me and gave me a call back within 20 minutes. Upon me driving to see the car his inspection was honest and spot on. The purchase process was simple and financing was quick. I felt the team at MB of Marietta was honest with me and felt I received a fair deal. The fastest car purchase I have ever made.

Ask for Karsten - super guy with great service. very knowledgeable and will work hard to earn your business.

I would like to share my experience with this dealership, I have never owned a Mercedes, as a blue collar individual I had preconceptions about the brand and dealerships. Let me be the first to say I was WRONG my experience with MB of Marietta was nothing less than perfect , everything as it should be when buying a car, but never is. Karsten our sales person was extremely patient and helpful. Chris the (sales manager) was to the point and accommodating .finally Roland ( finance ) was personable , knowledgable. I recommend MB of Marietta 100% and will return for future purchases. Thanks again guys for making our purchase a true one of a kind , the bar has been set .