I have been trying to cancel my extended warranty but I am not getting any update. I have talked to 3 people and I even sent an email. The last one I talked to, replied to my inquiry but all of the sudden didnt hear from him again. I went to the dealership office two times on Saturday and they told me to come during weekdays. I am 40 minutes away and working 8-5, I do not have time to come. I am hoping someone can reach out to me coz that would low down my mortgage somehow. They only care about the sales.

Not worth my time. Tried to sell me a car that supposedly had not been in an accident, but had obvious bodywork done. When I pointed it out, and asked for some leeway on the price, the salesmen said it wasn't their "platform." So, it's your platform to misrepresent a car's condition, and attempt to sell it for a premium price?

Thank you Terry Castro for the BEST service that I received on my car. My car was due for service and Mr Castro notice that my tires had cracks and that they needed to be replace. I had looked at them a couple weeks ago and notice that something wasn't right. The other maintenance was done and I am very satisfied.(5 Stars)

Current MB is my fourth, first from this dealership. From sales to service this is by far the worst dealership. I ordered a GLB 250 in June 2020 (anniversary present to the wife for early September), told that it would take 45 days. Made several calls and sent several e-mails to the salesman; got no reply. Early September, I went to the dealership with my paperwork which had the actual vin number of the vehicle I ordered. My original salesman quit and did not transfer my paperwork, assume no hand-off process in place by the dealership. Found out that the car came in later and was sold; while I was not notified. Had to re-order; and now the new order was for a 2021 as opposed to the original 2020. Got the new vehicle early December 2021; very next day the check engine light came on. Made an appointment for 9:00 AM, checked in at 8:50; nobody approached me in the waiting area until 1:30 PM. The part had to be ordered from Germany (yes!!! the car was too new) and that took several weeks. The part was shipped to the dealer but that information was not transfered to my service adviser or me. Something told me to go to the dealer; I did and the salesperson who sold me the car actually tracked down the part at the dealership. I was furious and wanted to talk to the General Manager; BUT NOBODY WOULD LET ME! I'm so pissed at this dealership and hate that I'm tied to it. They're so unprofessional and so many things fall through the cracks. The get your money and forget about you, no follow-up. There are serious process errors made at this dealership: my order not being forwarded to another salesperson, the part arriving weeks before I found out about it and my service adviser knew nothing of it, the check-in process for me was a check-out process, they forgot about me; there were even unsigned papers at financing that had to be signed afterwards. The check-in process sucks, because the service advisers don't meet you, leaving you to get lost in the shuffle. At BMW, the service adviser meets the vehicles as they arrive, discuss the issues and give you periodic updates on progress. I wanted to tell the GM this, but nobody would let me. Boy was I pissed. Hate going there.

Excellence --- Great people/staff as they provide top-notched RED CARPET QUALITY.

Service was above and beyond from the service drive all the way thru the payment of the bill !! Robert was very efficient and explained what was getting done and took care of my car !! I will continue to take my car here and refer everyone I know !!! Clean and Beautiful facility !! Pleasant surroundings and friendly staff !!! Melissa

I do not recommend Mercedes Marrietta for business. In Sept 2021, their service department told me I needed a engine control module. I paid over $2400. When I picked up my car it was still shaking and the check engine light came back on as I drove home. I live no more than 2 miles away from this dealership. I found it highly unethical the way they handled my service of my SUV. Mercedes of Marietta refuse to refund my all the money I paid. I took my Mercedes to an independent Mercedes shop. This independent guy fixed my car. My SUV needed only a 02 sensor and a tune up. Mercedes told me the second time that it would cost me 10k to get my SUV fixed. Their service department just wants money. They did not fix my car and Im a new mother. I just had a baby in Sept 2021. For Mercedes of Marietta to cheat me out of over $2400.00 was not right. I will NOT be going here again. I would not recommend service at Mercedes Marrietta. If I could give zero starts I would. Jan 5,2021- 9:53am In response to you asking me to call your dealership. I have already and I spoke with your general manager and service center manager. Both of them gave me the run around about getting my refund. I got.my attorney involved and they emailed her that they were NOT going to refund all of my money. As I said this is highly unethical and I do NoT recommend getting your Mercedes serviced here. Look at the replies, they say the same thing to everyone call and we will make it better. When if Mercedes of Marietta on Cobb Pkwy was honest their would be no need to write about a bad experience. I already called your GM several times and emailed him as well. You all did nothing. I don't recommend anyone get their car serviced here Mercedes Of Marietta on Cobb Pkwy. I just wouldn't do it. Wish I had read the reviews 1st. Before taking my vehicle over there.

My experience with Terry was absolutely terrific. I actually came to the appointment a day earlier that scheduled (my fault not his). What could have been a really annoying morning due to a long wait, was made actually enjoyable by his professionalism and positive attitude. He took every measure to make sure that I was comfortable, explained exactly what was going on with the car, what would be done, and gave an accurate time window to completion. He takes pride in the work that he does and he comes across as someone who is extremely knowledgeable and personable. He continually impressed me with every aspect of his service and I was even impressed with the precision of how he folded my receipt!! I was so impressed by him and his professionalism that I spoke to the manager on site about Terry's performance. Terry is truly an asset and, if it is not in the works, a professional development plan for him should be put in place. He was immense potential.

David Steinfeld was extremely helpful and professional, which is more than I can say about the dealership In Jacksonville where I purchased my last Benz. Made the purchase easy and just about effortless. Would buy from him again!!

Took my vehicle in for a service B on 12/28 and was quoted a service price of $1,500. I was first told it would take up to 3-4 hrs if I wanted to wait. They also said there were no rental cars, since the shortage of cars. The service advisor, Terry C., said I could rescheduled into the new year when they would have available rentals. I didn’t want to wait that long as I was mislead to believe there was some type of special service needed for an 80k mile service which is why the service was so expensive. I also, didn’t want to wait in the lobby since it was already full of customers and the concerns with COViD. Terry ended up finding a rental vehicle and said because I am taking a rental they would push my service out to finish customers’ vehicles who were waiting in the lobby. He said my service may take up to 2 days. Still feeling uneasy about the cost of the service B, I decided to call 3 other Atlanta area Mercedes dealerships to get quotes. I found the average price for a service B was $370-$400. I was also informed that there isn’t a special service needed outside of cabin/air filters and brake fluid flush. I immediately called Terry back (40 min after I left) and informed of the other quotes. He said he would match the price if I provided them with the write up. I said “no thank you, I don’t have time for that” and that I wanted to come back and pick up my vehicle. He said ok they haven’t started on it anyway. He calls me back within 5 min. and said the service was already done, he didn’t realize they took the vehicle down as soon as I left. I informed him that I was not paying $1500 as he just told me they didn’t start the repairs and I questioned how could the special service be complete in 40 min, 1 hr max. I escalated to the service mgr, Jake, and he tried adjusting the price to $730 for the misunderstanding and matching another local dealership price (I was still over charged for a service I don’t think they completed throughly). Also, they initially charged me for 4hrs of labor for the service when they only had the vehicle in service for about 1 hour. I dropped my car off at 10:30 am, left the dealer with the rental by 11:15, returned by 12:30 and they were already done! Unbelievable!! I am disappointed as I have always serviced my, out of warranty vehicle, at Mercedes’ dealerships (including Marietta dealership) and never have I been mislead or taken advantage of until this past experience. I would never recommend Mercedes of Marietta to anyone. Terrible customer service.

Dean Wilson was amazing - from the first time we walked in the door of the dealership to his follow up actions post-sale. We have just arrived in the US from Canada and the entire experience of the purchase was excellent - Dean helped guide us through the process and we felt confident at all times that we would have a beautiful car at the end at the right price. Thanks also to the Business Manager on the day of closure - he was immense also!

Mercedes-Benz of Marietta is always clean and the staff is always professional. My dealership rep is Terry Caestro. He is always professional and makes sure i am taken care of. I appreciate there willingness to provide me and my car with a top service. I would recommend them highly.

I want to give a special thank you to service manager Ahmad his customer service is outstanding. Ahmad did everything in his power to make sure I was satisfied with my vehicle.

Joseph and his staff, who helped make the deal complete were exceptional

Every time I come here i expect to be sitting for at least 4 hours for even just an oil change. Absolutely ridiculous and ive never been to a dealership that is so uncommunicative with the status of the car. Even for simple things it is a hassle every time I go here. Avoid AT ALL COST EDIT: the “owner” responded to my review telling me to call the general manager. That number is literally the front desk and in no way does it connect you with the manager. Unfortunately, I had an issue with my car, so I’m practically forced to go back. I call to set up an appointment. After 5 tries and 1 hour on the phone I was finally able to get a hold of someone, just for them to tell me I can’t get a loaner until they diagnose the car. I spent 4 hours there for an oil change so I can only imagine how long im going to spend waiting this time. Maybe I should bring an air mattress? This place is a joke and im honestly sad this is the only Mercedes dealer near me. Absolutely comical customer service and i’m really not even sure how this place is in business. Long story short, DONT GO HERE

Service advisor Rob Christian doesn’t even know what’s included with a service and then tries to overcharge for it. Told an A-service is $450+ tax due to new MB guidelines yet MB official hasn’t changed a thing. Finally found an honest employee in the same service department who showed me in writing that the service is $380+ tax. If you like to gamble, this department is for you.

This has to be the worst dealership in the country. I would rather drive a PT Cruiser for the rest of my life than buy/lease another car from Marietta Mercedes. Sales- terrible. Customer service- terrible. Finance- terrible. Service- terrible. That is, if you can even speak to someone and don't have to try 13 times before someone picks up the phone (not an exaggeration). When I leased my vehicle last year, I was told by Sales and Finance that 1 basic annual service appointment would be included for the duration of my lease. This was a big selling point since Mercedes has expensive service, so I remember this vividly. No bells and whistles, just basic annual service. When I dropped off my car for service now 1 year later, I was told it would be $350 for basic service. Marietta dealership also told me last year if I went for service outside of a dealership that the "sensors" would pick it up and it would violate my lease agreement. I must have missed the snake oil bottle sitting on their desks. Spent an hour today trying to get a hold of someone and finally was led to someone from Finance, who essentially told me it wasn't their problem and I was lying. So what is the lie? I can't get service anywhere else or that you'll pay for my service? Or were both a lie? This is the worst customer service I've ever received, hands down. I would rather be on hold with the cable company for two hours- that would be a trip to Disney World compared to these interactions. I am begging you to never give this dealership your business. There are plenty of Atlanta-area dealerships that are worth the extra 10 minute drive. To the General Manager, don't leave a generic comment to call you. Send me your email as I will not be wasting another hour and 13 attempts to reach someone. Update: I have received no contact from the dealership to resolve this issue. After radio silence I contacted Mercedes Corporate about the issue and they filed an official complaint and said that the dealership manager should be reaching out. That was weeks ago and still radio silence. Again, I urge you to go to literally any other dealer because any problem you have will not be resolved at Marietta.

Excellent service ! Rita T. was amazing!

Very professional, courteous and prompt. Waiting area is clean and elegant environment. Honest work with high standards of quality. I would recommend this dealership to anyone looking for Mercedes Benz authorized technicians with honest and reliable services.

Our 2017 Sprinter would not start, we were almost 800 miles from home. We had to be towed from 25 miles away. They were very helpful. Our service manager CG was very helpful getting our vehicle checked out. The technician Valdis was very knowledgeable and found out the issue and we able to procure the part and was able to return home with no issues. We were very appreciative. Their facility is very clean and very busy. But not too busy to help some very weary travelers.

Very good service, quick and professional!

I'm not sure why they charge and tell you Service A takes 2.5 hrs when the app confirms the doors are closed and vehicle is off for the first two hours. I'll have a camera in thre vehicle for the Service B.

Horrible experience. Rhon was not helpful Acting like we could not afford the vehicle and we could. I don't recommend dealing with this dealership if you wanna to be treated as a customer...

Constant issues and repeated trips to fix known defect, then get charged for unneeded fuel pump for another known defect. CS was pitiful, no one really knew what was going on, or NO clue how to refund for repair even though I got letter from MB telling me to call dealership that did repairs ?? Still no clue if I will ever get my reimbursement since conveniently MB does no TRACKING at all on these ..

Terry Castro has provided me with the best customer service I have ever experienced at a car dealership over the past year. He’s always available when I have questions about my car and I trust him. His top notch customer service is why I will continue to frequent your establishment.

Very pleasant and easy experience. Honest, trustworthy sales men.

All though my car was unable to be service at that time they still took the time out to clean up my vehicle for me. I really appreciate that. And maybe in the near future i will be able to afford to use their service.

Am very happy with Janice Miller's exceptional and outstanding services from ordering the vehicle to finally purchasing it 4 months later. She was outstanding all through.

I purchased my 2021 GLB 250 from Buckhead, but decided to have my first oil change done at this location. The service and experience was night and day. Ashleigh was amazing from start to finish. While there i was alerted that they found a leak and i would need to leave my vehicle. Ashleigh set me up with the same vehicle as a loaner for a little over a week. While Ashleigh was out of the office, her manager Jacob was amazing at keeping me updated on the progress of my vehicle. Would definitely like to make our next purchase from this location.

Ahmad is the best Service Advisor I have ever had at Mercedes-Benz of Marietta. He cares about his customers, communicates well and is very thorough. Jake, the Service Manager is also the best. In the past, whenever I had a problem with one of the technicians, he resolved it immediately. Great service is hard to find these days. If these two ever go to another Mercedes-Benz dealership, I would probably follow them.

Dietrick is a very responsive, professional, and knowledgeable advisor. The young man who shuttled me was very pleasant and courteous.

I'm so in LOVE with my 2022 GLE... Mercedes out done themselves with the features and the customer service is impeccable!!! A very special thank you so very much Janice (Our saleswoman) such a beautiful spirit and personality... Such a great help and the sell was a success!!! A+

I always feel welcome and my needs are always addressed adequately. Terry is great!

Terry Castro provides amazing customer service every time I get my car serviced. He’s always professional, polite and very responsive. He’s very attentive when taking care of my needs as if I’m his only customer. Terry Castro is superb!

They need to do a better job with making sure customers who have appointments aren’t waiting an hour to see someone. Even after mentioning it to the desk staff I’ve been waiting they didn’t check back with me to see if I’ve been helped. I have never had such a worst experience at a Mercedes dealership. I will not be coming back to this location again. Also Ahmad Frozan did not seem sincere at all in his apology for the wait.

This was by far the worst experience I’ve endured dealing with a dealership! If I could give 0 stars I would! Went in for a simple service ended up getting my car dented!! After THEIR DISCREPANCY they blamed me staring my car was like that to begin with! Then said they would further inspect and get back to be but never did! Smh Dexter was my advisor and did a horrible time communicating. I will be contacting Better Business because this is unacceptable!

I called to try to get an appointment and the lady was so unnecessary rude geezam. No help at all why do people even bother go to work, she kept coughing too and not even said excuses. Mercedes you make enough money hire people to improve your business not to turn people away.

worst experience i’ve ever had at a mercedes’ dealership. Went to go see a c63 and the sales person did not care to CLEAN the vehicle before she showed it to us, the inside had been basically use entirely as an ASH TRAY and the lady seemed to have 0 issue showing us the car as it was? We also recognized paint drips all on the back bumper obviously where it had been repainted and she said it “just needed to be washed”. She also had other customers with her at the time so she wasn’t even with us for maybe 5 minutes before she went and focused on making the other deal with the other customers. As anyone would know it’s common sense to let the customer know you are busy and to come at a time where full focus would be on OUR appointment. She did not even try to make a sale on this car WHATSOEVER! RITA MADE YOUR DEALERSHIP LOOK STUPID! I most likely will never be coming back here. ( from an experienced luxury car enthusiast )

It’s the start of the process that’s crucial and having a fantastic sales representative like David Seinfeld made our entire experience great from start to finish. He was very humorous and informative plus he sped up our time by making sure everything was in place when we transitioned to the final step. Oh, he shares some great vegan recipes!

I was very impressed with my first visit to MB Marietta. My service advisor, Terry Castro was great! He listened to my concerns and based recommendations solely on what I needed. I got my vehicle back at the expected time and it was clean. I will definitely be going there for all my car needs.

Awesome salesmen! 95% chance of driving home in a new BENZ...

They are constantly running late for appointments (40+ minutes). They also don't follow through on things discussed with reception when making the appointment.

Love the car and the ease of getting the deal done. Some small after sale fixes that now need to be handled. Verbally they have committed to the fixes- now we wait for the after sale follow up - I really want this to be 5 stars as the 911 is fantastic. Let’s close this out Joe and team 10/4 - update: Joe and team took care of bodywork at local Autonation dealership. Top notch customer service. Now just waiting on reimbursement check on other fixes Update : Joe and team sorted out all issues on my car. These guys are the real deal. Honest and do what they say they will. I’ll be back

The service was spectacular; Terry ensures l was satisfied with my arrival and departure. Friendly staff and clean environment.

They pride themselves on up-front service pricing, but it’s a total sham. When you book your service online, the price quoted is labor only; it doesn’t include parts, but that’s not obvious whatsoever. When I showed up for my appointment to have my transmission flushed, the quoted price ($750) didn’t match the price quoted when booking online ($430). When my car was finished, my final price was even higher ($820). Avoid this dealership.

Took Mercedes Sprinter Van in for warranty recall service. That repair was completed okay. But, we were told the transmission had a massive oil leak at the oil drain pan. It did not have any leaking oil when it was brought in. He also said "whoever did your transmission service did a very poor job and was not an authorized service center. I never told him the transmission was serviced. We'll, it does have a big leak right under the transmission drain pan. It's the air conditioning condensate drain water dripping there! I guess this authorized dealer can't tell the difference between oil and water, LOL. They had a recommended list of repairs totaling approximately $3800; $1100 of that amount was for repairing the transmission leak which doesn't exist. To be positive on something though, they have a nice lobby and the building looks good. l know dealerships are expensive and looking to generate more service revenue, this one is too much of a joke. Either they are really bad as service mechanics or there is blatant dishonesty. I will go with blatant dishonesty! Be warned.

I fly all the way to IL to Atlanta just to pick up a car just to find out they couldn’t provide me a car ( because of fraud) which I provided them with multiple information. Mercedes Marietta Is the real fraud I waste my time for flying all the way up there and time from be there from 11:00 am to 7:00 pm . Rhondal Lee told me that’s everything was “ set and approve to come up to Mercedes Marietta “ I Have text messages from Rhondal Lee saying “ that’s I was approve just need my signal. I missed work for coming up here then they couldn’t evening provided me a ride home when Rhondal Lee was the one who came to pick me up to take me to Mercedes Marietta. They shouldn’t never take my $20,000 check if they felt like it was ( fraud ) and run my credit 4 times dropping my credit sore from 807 to 761

Amazing customer service 👏

Brought car in for scheduled appointment to address issue with wind noise from drivers side window. Dropped off car on Saturday and never received an update until I called Monday afternoon inquiring about status. I was told technician said he didn’t hear noise and I needed to come ride with him to point it out. This would’ve been nice to know earlier in the day as I had an upcoming appointment but had been free all day before I called them. Well to my surprise when I arrived to ride with technician I immediately noticed damage to my passenger side door that wasn’t there when I dropped it. It was clear that the damage wasn’t there from the intake pics, and I was told the manager wasn’t there and I would have to wait until the next day to talk to him. Needless to say I was very upset and after waiting for some time I finally went on drive with technician and initially he said he didn’t hear anything but eventually stated there was more noise from drivers side than from the passenger side. He said they would need to drive another car like mine to compare( not sure what that proves). Well long story short I personally never received call from manager but was told damage would be taken care of ( which it was), never received loaner, and there was never a comparison done with another car. My wife was told the car was ready for pickup after being there for a total of 5 days with no resolution for original issue. We will never return to this dealership for anything!

From my initial inquiry online to the moment we drove off the lot with our new GLC 300, the experience at Mercedes-Benz of Marietta was the best car-buying experience I have ever had. Holly was our sales associate and she was incredible during the entire process. She was quick to respond, very patient and flexible as we kept asking to look at, and test drive, several different vehicles, and thorough in all phases of the sales process without ever being pushy with the “close”. She was the reason that we cancelled appointments at other dealerships to remain and buy from her. If you are looking for a beautiful new car, you cannot go wrong with Mercedes. If you are looking for the right place to buy that Mercedes, go to Mercedes Benz of Marietta. And for the icing on the cake, ask for Holly. You’ll be glad you did. We certainly are...

Terrible customer service. Made an appointment 3 weeks out four routine service on my 2020 GLS 450. It was the first appointment I could get with a curtesy vehicle. When I got there they kept me waiting a half hour before seeing my advisor. When I finally saw him, he said my options were to wait or call for a ride. There were no longer any curtesy vehicles available. Apparently they don’t even keep track of who is supposed to get one. I would have appreciated a call ahead of time since I booked 3 weeks in advance and spent 1.5 hours between the waiting room and driving out there and back. Very disappointed in Mercedes service.

If you need someone in sales, ask for LePaul! He is beyond amazing, responds quickly and goes above and beyond in customer service!

If you need someone in sales, ask for LePaul! He is beyond amazing, responds quickly and takes the headache out of buying/shopping for a car. He will go above and beyond to find you the perfect car. Best customer service I’ve ever experienced!

Update 09/21: brought my car in for service. Always receives top notch service. And if there's ever a problem they go out of their way to way it right Came in today (02/17/16) to buy a E50 Sport. Previously gone to Mercedes Benz of Buckhead but I found mercedes-benz of Marietta much easier to work with. They negotiate a price that made me feel comfortable. Mark Higgs had a can do attitude and very relatable I would definitely buy a car from him again

BEWARE! DO NOT TRUST this establishment. If I could give zero stars that would be more fitting. I brought my car in d/t 0 tire pressure back passenger. Waited 4+ hours and advised it was fixed. Told there’s nothing to sign d/t warranty work. THEY NEVER CHANGED MY TIRE!! The nail is still in the tire.TP Warning 3 hours later. Misleading and not trustworthy! SHAME.

I was looking for a car to replace my high mileage Macan. I went to several Mercedes dealers in the Atlanta area and was given little attention as there is minimal inventory. I had previously purchased 4 vehicles from the Buckhead dealership and the salesperson could care less that I was there. I called the Marietta Dealership thinking a new E Class sedan would be a good fit. Dave Steinfeld took my call and immediately felt an E class Coupe would fit my lifestyle more appropriately. He found me an amazing pre owned E450 Coupe that has become my dream car. Dave is one of the vest salespersons I’ve dealt with in any profession. He followed thru on his commitments and promises and Overdelivered. Don’t trust the internet sales teams. Ask for him to help.

Terry Castro is the greatest service writer I've ever worked with! I couldn't be happier! Highly recommend this dealership!

Because of the poor service or the lack there of, you have lost a loyal customer. My car was fine when I went there today only to get a battery but after the battery was replaced, my cluster lights were displaying issues with my back brake lights. I bring it up to them and mentioned that nothing was wrong prior to them working on my vehicle, I was told that my vehicle had rust and was in an accident before. Strange since I'm the only owner and the car had never been in any accidents plus they are the only ones that had done service on my car. No rust was seen either. Long story short, they didn't take ownership of there mess up and tried to place blame on me. This was the Service Managers doing. I asked to have my old battery put back as well as my money returned which he was quick to give back. The cluster lights are no longer on showing some was wrong with the way it was connected. Also, I must point out that I am handicap and use a walker. You would think that they would've helped me with opening the door when I arrived as well as when I left. Nope!!!! I didn't receive any warm welcome which is odd because I usually to. I was going to purchase a new SUV from them but I will pass on that. I will not give them another penny especially after the service I received today. I will drive out of my way to give another dealership my business. Kindest Regards,

Mercedes service is a horrible experience. This dealership is the worst. Shaddy is all I can say. If your Benz is under warranty and something goes wrong you will find it almost impossible to get a appointment in a reasonable amount of time. If you do get an appointment they will only take your vehicle and park it for 2 days and then call you and say it’s finished yet the vehicle never moved. I guess they fix cars in the parking lot. Had my van for 2 days and wasn’t able to fix the issue. Said they needed a week. What a joke. First and last Benz. Never had this issue any other manufacturer

David was fantastic! He helped us get a specific car transferred in from Florida. Quick , easy, thorough.Made us feel comfortable and confident during the entire process. I would highly recommend Mercedes of Marietta !! Ask for David !!

Far friendlier staff than at Atlanta South Benz dealership. Actually listen to you and try to get you what you need. Walked the whole floor at the South location without a single salesperson even acknowledging my wife’s and my presence. We already own a Benz and were interested in maybe trading up to another but their lack of interest in earning our business made us look elsewhere and boy are we glad we did. Stephen Moore and Ernest Dixon really know how to treat prospective customers. Once we settle on the models and options we want, they are going to be first call we make because they treated us like family. Moving all our service needs on our current E-Class to their facility as well. Kudos guys (Who Dat, Ernest!)

My FRONT window was NOT CRACKED BEFORE I had it serviced here and I was given a checklist from the Diagnostic showing my windows were in good condition. However after I picked my car up I noticed a cracked that I shared with the Supervisor. The invoice the supervisor shared with me was different than the INITIAL invoice I received from the service person. I am very disappointed! 😤

Ashleigh is professional and thorough.

Always a great experience. However we had requested a shuttle and no one followed up with us that shuttle service is not available on Saturday. Wasn't made aware until we were dropping the car off and had to stay and wait. If we had known, we could have made arrangements.

I was very pleased with the service! I got there at my appointment time and was out within a few hours!

Great service always

Ahmad Frozan - best service provider at the marrieta location hands down. Had a leak in my g wagon expected to be w/o for 4 days got it back the next day.

This has been a dope experience owning a Benz. The car car isn’t the only thing of quality, the service and customer satisfaction is even better. Thank you Ahmad for looking out and handling everything with poise!!

$800 for a key to my car was a bit ridiculous. I bought 2 fobs for $15 each on ebay. Paid a locksmith $75 to program both fobs. Less than $100 vs $800 - NO BRAINER!

UPDATE: Mercedes-Benz of Marietta corrected the odometer reading on my purchase documents, submitted the corrected information to the title/tag office, and filled up my gas tank for the inconvenience of having to drive 40 minutes back to the dealership. Thank you for keeping your word and correcting the error. I've adjusted my rating from 2 to 5 stars.

Great place the guy that attended me said that you could even call them without coming in person to get the radio codes

Disappointed with the brand I trusted for 15+ years though the sales agent I worked with has been nice to me. After spending almost $100K I'm disappointed to say the least with Mercedes. I ordered a dash cam video - car was never equipped with it. Tried to reach out to the dealer haven't heard yet. Some packages I added - like the driver assist package, some features seem to be hit and miss. The lane keeping assist seems to work some times and doesn't seem to work sometimes. May be I'm not using the features the way they are supposed but I can't freakin ever trust the features. I was hoping to go for G Class Wagon after 4-5 years after this experience I would just get the base model and not worry about the packages or may be try Land Rover and see if it's packages work better than Mercedes. If you are ready to build a new Mercedes leave the packages and get the base model - you won't miss a ton.

Comment At this time yes I would recommend this dealership because Rita (went on the test drives) was very nice and I want to give the dealership a chance to correct their mistake reporting incorrect odometer mileage. The 2 star rating reflects my overall experience including the odometer issue I noticed right after I left the dealership. I test drove 2 cars but should have made sure I checked the odometer on the car I purchased before signing. That was an error on my part. I would no longer recommend them if they are not willing to report the actual mileage on the car. An updated comment, rating/recommendation will be made after they've had a chance to correct the issue. Less than a mile after leaving the dealership, I pulled into the gas station on my right to make a call. During that call I talked about my new car and was asked how many miles my car has on it? That's when I realized I didn't check it before signing because it was already reading 62,000+ miles when I looked down to read it. Not bad mileage for a 2017, so that is not the issue. I pulled the car fax and the last reported mileage is 61,898; but, the dealership listed the mileage as 61,705 on my documents. That alone is a difference of 193 miles; but, the car was already over 62,000 miles when I was at the gas station less than a mile away after leaving with my purchase. Since it was only a few hundred miles and that doesn't effect the value of the car, I thought it was a simple mistake and I was exhausted so I went home to sleep. Later, I pulled out their AutoNation used vehicle 5 day/250 mile (whichever comes FIRST) Money-back guarantee and then I realized the car was already more than 300 miles over the 61,705 miles the dealership listed on my documents. Therefore, their AutoNation Money-Back Guarantee was already invalid (exceeded due to incorrect mileage) BEFORE I even left the dealership according to the documents ​they typed up. The dealership was already closed at this time; but, fortunately it has been less than 24 hours since my purchase so I will call when they are open in a few hours and ask them to correct the odometer reading mistake. (I noticed the previous reviewer talked about her trouble getting through on the phone and would rather email the GM. I hope that will not be my experience as well.) Huge lessons learned. I am buying a car for my kids next weekend, I will be well rested or I won't shop and I will take a picture of the odometer to check against the documents before I sign. If it was just an honest mistake as I believe it to be and they make the correction in a reasonable amount of time; I will continue to recommend them and update the 2 star rating of my overall purchase experience. To be continued..

Everything was awesome! I was in/out with awesome customer service!!

Well I had used them two years ago and it was an awful experience. I decided maybe they were under new management now and would try using them for service again. Terrible decision!! After calling ahead for nearly two weeks to schedule an appoint for service and requesting a loaner car so I wouldn't have to hang around their facility for 4 or 5 hours, they called me on the phone 6 minutes before my appointment to tell me they were out of loaners and if I still wanted one I'd need to re-schedule. This after driving 35 miles in awful traffic AND I could literately see the dealership. They said sorry but we don't reserve loaners. So I said IF I re-scheduled, how do I know if you'd have one the next time. Crickets. My opinion, NEVER use this ungrateful, uncaring dealership again. There are too many places that treat you correctly, but I'm afraid this one does not care if you use them or not. I would STRONGLY suggest to you that you fall into the NOT category. I don't know who owns the dealership, and I’m sure they have plenty of money and don’t care if you use them or not, but you would think they might have a little pride left in their business, but apparently not. Don’t believe the “world class” organization moniker they try to betray.

Horrible experience. Went to test drive a car that was very dirty on the inside and outside. I know inventory is low but man you think they would at least keep the cars they have in stock clean. They were even aware I was coming and still had a clean car. I went down the road and purchased a car.

Waiting 3 hours for a simple oil change is unacceptable especially when you make an appointment.

Had my Benz serviced here for the first time and the service was impeccable.

I have found in Mercedes-Benz of Marietta, my forever dealership! The service provided my Mr. Castro (service advisor) is everything that I expected and more. He always thorough in his explanation of the maintenance required for my car and provides next steps to keep me apprised of what is needed to keep my vehicle running like new!

Everyone was amazing, honest and hard working to get me exactly what I wanted with excellent service. The professionalism was beyond my expectations. Everyone from the salesman to the finance manager made the process of purchasing a car an enjoyable experience and fast experience! Thank you Mercedes-Benz of Marietta!!!!!

Always superb service and Terry, our advisor, is always so helpful and kind.

Always a good experience dealing with Marietta Mercedes Benz. Very efficient & professional.

Brought my C3 300 in for it’s 6- year maintenance and was very pleased with the courteous, prompt, and competent service I received. We reviewed and agreed on the service to be conducted and it was completed in the time frame provided. In addition, the service advisor found a coupon I was unaware of to reduce the overall cost.

I brought my 2006 Dodge/Mercedes sprinter in for a full check since I was planning to taking it on a road trip in a few days. I was told that the full Diagnostic service would take around 3 hours, however 6 hours later I decided to go there I was told by my service advisor that I was not going to be able to take my van because of a broken glow tube would prevent the van from starting. I advised him that a glow tube is used to heat the engine up in cold weather so that shouldn’t be a problem.. But he did not believe me so we had the mechanic come up and confirm everything that I stated, which is that the glow tube is not used to start the van, it’s used to heat up a Diesel engine in cold weather. Today while on my road trip my windshield wipers and blinker stopped working. Online it says I should be able to do a factory reset. So I decided to look under the hood and found that my windshield wiper fluid is almost empty. I called Mercedes-Benz to talk to my service advisor about my issue he couldn’t take my phone call and and said it could be my fuse, I feel that somebody that is not a mechanic should not be allowed to give advice on how to maintain a vehicle. I also asked to speak with a manager and I was told that I could leave a message. Apart from the mechanic that was extremely helpful, knowledgeable, and told me even more information than I was asked but the rest of experience a this Mercedes Benz has awful…

It was a great experience I had not a single atom of regrets here The entire team was A-Z More strength I pray for you guys at Mecedes Benz of Marietta 810 Cobb

We’ve had our two mercedes vehicles serviced at this location for a few years and recently have found this dealership to have much higher prices than other Atlanta Mercedes dealerships. My service A and B was $175 more at Marietta compared to RBM (for identical work). In addition, Marietta rarely has loaner cars when you’re having work done that will take a while. They also do not guarantee the work done on window tinting at their location when it’s defective only 10 months later. If you’re searching for a new car or service for an existing; there are many other dealerships in Atlanta happy to have your business.

Mercedes-Benz of Marietta is hands down the best! I have been going there for the past year and each experience has been a pleasure. Most people hate going to the dealership but for some odd (extremely odd) reason I have no problem scheduling my services because I know i will be taken care of. My advisor-Dexter, is heaven sent. He is very professional and is very knowledgeable. I don't know much about cars but he does for sure! If you ever go to the Marietta location ask for Dexter!

Let me start with the fact that I love driving my Mercedes Benz E63 that I purchased from another dealership a few years ago. I took my car to this dealership last week to replace the battery. Well no one in service would even check the battery to make sure that was the problem. So I go to the parts desk to purchase a battery and requested someone remove the old one and install the new one. I was told they were completely booked and no one could install it. I’m in complete disbelief as I have to take this battery home and install it myself because such a simple job for a trained technician would have probably taken 30 minutes to complete. It took me over and hour due to lack of tools but ok. A week later my car wouldn’t start so I jumpstart and call the service department to see if I can drop it off for a diagnostic check. This was at 8AM on a Tuesday and I was told no appointments available until the following Monday! No maybe we can squeeze you in to check if the alternator is bad, drop it off maybe we could get to it in the morning. NO we can’t help you until Monday of next week. I have never experienced such poor customer service at any dealership let alone a Mercedes dealership. There is little to no attention paid to customers arriving for service. Zero professionalism that I could see. This department needs an overhaul fast if you care about your reputation. I will definitely go elsewhere for my service needs. There was 1 young man that greeted me when I entered the service bay, wish I could remember his name but he was the only positive vibe from my whole experience. r/ John

Great customer service! Dietrick Houston did a great job on getting us in and out in a timely manner.

easy to get in and out of. very friendly personal care

Terry was amazing! He helped me immediately, worked with me to get a loaner vehicle so my day wouldn’t be impacted and the Mercedes Benz service team finalized my vehicle quickly!

Mercedes-Benz of Marietta has customer service on their minds. I was treated kindly and without pressure throughout my process with Janice and David. I can say that I personally dread car dealerships and the overly aggressive service you can be subjected to. It's good to know how to work with customers which can lead to new customers. Thanks MB of Marietta for making my experience extremely pleasurable.

Ahmad Frozan was my Service Advisor and he was very nice and informative. I would recommend MB of Marietta.

They want to make it work! Great staff. Ask for Quintin or Aaron. Both will take care of you with great attitudes! I went home and realized there was a dent on the driver side door and they took care of it with no issue. The Finance manager and finance director were also awesome! Great dealership with great service, great staff, and a great professional and inviting atmosphere.

Rob Christian provided excellent service! I look forward to working with him in the future. I will definitely lease my next Mercedes from this dealership.

I always work with Ashleigh in the Service department and she is great to work with!

A big thank you to Joe Snovol for following through on his commitments made during the sales process. I purchased a previously-owned vehicle from Mercedes-Benz of Marietta that required a minor cosmetic repair. Joe gave me his word that he would make the arrangements and he set me up with a great auto body shop that completely took care of the issue. I really appreciate his hands-on approach through the whole process from the time I first inquired about the car all the way through the repair. He's a person of integrity and it's a great reflection of the dealership. When we're ready for our next car they'll be my first call. Thank you!

The service was excellent, way faster than I expected, and my service rep - Terry Castro - was absolutely top-notch!

I had a very positive experience with Rae of the service department regarding an issue with my key fob. He was very responsive and informative regarding the issue and also addressed another concern of mine regarding the vehicle. I definitely would recommend visiting Mercedes-Benz of Marietta for any purchase/lease and service of a vehicle and I look forward to working with them in the future.

I have a wonderful service advisor Terry Castro. He always helps me with good advice and explains all my service to me. I also was able to get a loaner car for the night. Very happy with Terry and Mercedes-Benz of Marietta where I purchased my car.

Great experience with Service advisor Terry Castro. Always great to explain everything in great detail.

GM::ALFREDO GUILLEN KEEPS ASKING FOR THIS TO BE DELETED MY REVIEW KEEPS GETTING DELETED PLEASE READ!! YES I AM JEWISH MR GUILLEN !! FRAUD LIES AND DISCRIMINATION IN THAT DEALERSHIP .”they can’t sell me the car because of where I live “ what do you people think about that answer ?????? Then they !claimed we got higher bids and the 3rd answer was that car they sold me belongs to a different client which he have ordered !! !!!!!!!! I have phone record showing how long they left me on hold and ignored my calls after taking my credit card info and making me sign all documents including bill of sales with vin number .! REMINDER I WAS ALREADY PAYING $20 THOUSAND DOLLARS OVER STICKER ! ALFREDO GUILLEN AND ALVIN ARE NASTY PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!! After selling me a car they went back with there word because they got MORE MONEY from a different client !!!! FRAUD . Plz someone contact me to prove it DONT EVER DEAL WITH THIS DEALERSHIP !!! Had a very bad bad bad experience with a sales manager Alvin . They have lied to me took my information and stopped answering me and when I reached and spoke to there GM alfredo guillen and he had a nasty a very nasty attitude and he said he can’t help me to reach there corporate office AFTER TAKING MY INFORMATION AND MADE ME SIGN PAPER WORK AND TOOK MY CREDIT Card INFO !!!! AFTER ALL THAT HE HANG UP THE PHONE ON MY FACE !!!!!!!!!! If anyone from corporate wanna investigate this insult !!! TO ALL BENZ DEALERS AND CORPORATE BENZ OFFICES . This is how you trained to treat your clients ? With lies and frauds ? I would love someone important to reach at to me to explain how I got treated from Alvin and alfredo ! STAY OUT FROM THIS DEALER ! They are fraud A

Called to make appt for pre-purchase inspection and made appt 4 business days out. Cost was $495. When I arrived was told the cost would be $830 and blamed it on a call center mistake.

Awesome experience! Devin and Benjamin are professional and knowledgeable about all aspects of my car. They made my purchase a great experience. This dealership is one of the best.

Excellent customer service as always. Terry Castro is one of the best Service Reps who is always willing to go the extra mile.

Thanks to Dexter Thompson, my experience is always Top quality, he goes beyond and above…ALWAYS. However, every courtesy car I get is never detailed throughout. Dirt inside, footprints on door panels and flooring. Windows not cleaned, interior was not satisfactory at all. Especially during this pandemic, it’s no room for error. If the cars are not detailed to be cleaned, they’re definitely not sanitized. It’s been this way with every car. When pointing out to Dexter, he takes his time to go through and clean the vehicles himself.

The customer service and hands on attention from my service specialist - Ahmad Frozan was exemplary.

Ashleigh is awesome. Responsive and helpful Service done as expected. Correcting issues quickly

I recently scheduled an appointment for my MB Sprinter. When I was advised that they could not reserve a courtesy vehicle, I cancelled my appointment and rescheduled with RBM of Atlanta who could pick up my vehicle and deliver it back when it was complete. A few days later, I was advised by RBM of Atlanta that my warranty was cancelled by MB Marietta. MB Marietta cancelled by warranty without my knowledge or permission. I tried to fix the issue over the phone, but was unable to speak with anyone who could handle the situation. I then went into MB Marietta on 7/30/21 and spoke with Ray in Financing who advised he was new to that position, but would look into it and see what he could do. I still have not heard back from MB Marietta and will have to pay out of pocket for the servicing at RBM of Atlanta if not resolved quickly. Please help. Again, my warranty was cancelled without my permission or knowledge and I can not get in touch with anyone at MB Marietta to help.

Such a bad customer service, i called to sales department and no one gives me exact price for the car that I wanted to purchase! I had bad experience with this dealer, I’m not going to buy any car from this dealer.

Terry is my representative and believe me he does just that represents Mercedes Benz of Marietta very well. Always , friendly, kind and informative. In a world where active great customer service is lost, Terry make sure there is no lack. Thank you Terry And Mercedes Benz of Marietta for phenomenal customer service.

Mercedes Benz of Marietta is thre best for service. Dexter Thompson helped resolve complex repairs he greets you with a smile opens the door for you keep you updated . Thank you mercedes Benz of marietta and Dexter Thompson for repairing my S CLASS.

Excellent service. Everyone I have encountered there were “Top-Notch”. My Service Advisor Claiborne Gaines is always friendly, prompt, organized, explains all services being performed, answers all questions, doesn’t push any unnecessary services, and makes sure I am completely satisfied with the service.

My salesman, David, was very attentive. He listened to what I was looking for. We found a great car. I’m grateful that he went the extra mile to make sure my needs were met.

I just purchased a used vehicle from this dealership and I am very happy with the deal. David Steinfeld, our sales guy, was extremely helpful and professional. Everything went smoothly and David even followed up the next day which was thoughtful. All in all, I would highly recommend this dealership and David.

Great Experience Everyone made you feel at home Sales manger Alvin and Salesman Steven were both caring and professional Would recommended to everyone I know

The service team provided excellent customer service during recent warranty and service work on my wife’s new SUV! Keep up the good work Terry!

Was happy with Ahmat Frozan’s overall customer centricity; the service center does take all day for a relatively simple servicing ( A and B), perhaps short staffed so I’ll give them the benefit of the doubt.

The sales people were great, but I can't say the same for the finance staff. Shop elsewhere for an extended warranty, or don't expect to get a refund for any unused portion of the warranty. The finance staff was completely unresponsive when I requested a refund for the unused portion of our extended warranty. The car was involved in a bad accident and totaled, but this dealership was unresponsive when requesting a warranty refund.

Great service as always! Best in town! Definitely recommend!

I would definitely give my Service Manager Ashleigh high marks, as well as Judy from the desk. Your "courtesy" car wash team leaves a lot to be desired. Exterior wash/ rinse, lite vacuum...minimal. There was no interior wipe, no clean windows. In the past, my car was returned to me looking clean and shiny, inside and out. Sad ending to otherwise great service.

I was having an issue with something on my new Merc GLC and no one was returning my emails or phone calls. Ahmed jumped in and came to the rescue. He handled the problem with urgency and professionalism. He took care of it immediately and even put me in a loaner car as to not have my day and schedule interrupted. He also had my car detailed while they had it, as well as other gifts to make things right. I can always count on Ahmed to deliver top notch service and dependability!!

I brought my 2018 Sprinter Van for a check up between services as I was taking my family on a summer road trip. Before leaving, I asked the associate if they topped my fluids and he replied, “Yes.” Cut to a few hours in and I get a warning light that my DEF was low. Not 29 minutes after that I got a warning light about tire pressure. What did they actually do to the car I want to know? Why did I pay to make sure my children were safe if they wouldn’t bother to do what I asked? It’s a joke.

When scheduling ask for Claiborne - Service Advisor at this location, he's easy to work with and knowledgeable about the questions I ask in each visit related to servicing my vehicle.

Great service Great people and a Great place to visit.....

DO NOT LET A MECHANIC NAMED JACOB DAUGHTRY FIX YOUR CAR! A mechanic messed up the paint on my Mercedes Benz and didnt pay a dime for it, I called back multiple times asking for them to review the cameras. My mechanic said that he would but never did and never called back. Other mechanics helped me learn stuff I wanted to know about Mercedes Benz cars and auto mechanics, but I definitely did not like the fact that a mechanic not onlu scratched my Mercedes up but didnt pay a dime for the damage either. Edit: one of the staff replied to the previous version of this post, gave me a number to call at, I called and no one called back AGAIN. Very low class for a Mercedes dealership👎

My experience was rough in the beginning but then Quintin made it an amazing experience.

Service dept. was very nice and professional. I had to get a brake light replaced. While replacing my brake light. The gentleman informed my husband my airbags were recalled. So they replaced my airbags also! Thank you so much!

From the moment I purchased my car in October to the my first oil change yesterday in July- this dealership has proven to have high quality service and amazing personal touch. Terry Castro, my account manager was outstanding, noting all details and ensuring my wait was pleasant. Wifi, coffee, and water was provided while I waited, and my car returned with new oil, wipers, tires rotated and detailed! Can't recommend this dealership enough - From a 3 Mercedes owner- #drinkingthekoolaid

I recently purchased a used 2001 Jaguar VanDenPlas from the AutoNation Mercedes dealership. They make me sign a waiver saying that the car is being sold "As-Is" and in less than a week, ALL OF A SUDDEN there's a LOW COOLANT warning ⚠️ on the dashboard. As it turns out the car has MULTIPLE COOLANT leaks in the tank and in the hoses. This leads to the car running hot on multiple occasions, as I repeatedly have to buy coolant and try to find the problem. So I FINALLY get it towed into a shop and see the long list of repairs that are needed. Come to find out, the coolant tank was inserted BACKWARDS and this began MANY PROBLEMS for me. I reached back out to the dealership to see if they would at l6 contribute SOMETHING for my over $1000 in repairs and they tell me "sorry the car was sold AS-IS." I UNDERSTAND selling a used car AS-IS, BUT when I REVEAL to you that mechanically the components were NOT in their proper configuration for my vehicle, that's NOT MY FAULT. Honestly, it seems like they did JUST ENOUGH TO GET IT SOLD and LEFT THE REST FOR THE NEW OWNER TO DEAL WITH THE REAL REPAIRS. IM VERY DISAPPOINTED ☹️ WITH THIS DEALERSHIP AND THEY CARE NOTHING ABOUT HELPING CUSTOMERS RESOLVE ISSUES WITH VEHICLES THEY SOLD.

I never write reviews but I was extremely impressed by Ron today..f you are thinking of buying at Mercedes Benz of Marietta, please do yourself a favor and go see Ron!! He will take care of you!! I'm so happy I found him! RON made buying easy and I felt like I found a friend in the industry I will always return to. .

Mr Walker was very professional and so informed on the car we bought. He made purchasing our car a pleasure and everything was taken care of ahead of time. I would highly recommend Mr Walker and the staff at Mercedes Benz of Marietta!

Making sure your day is open because you will be there a while. But well worth it!🤗

My Service Rep. Ms Ashleigh always provide prompt scheduling, she’s very professional and she make sure that whatever is going on with your vehicle she’s determined to find a fix and solution. Overall Marietta Dealership customer service is the best. Thank you Ms. Ashleigh

I've had many good experiences at MB Marietta before - not this time. Went in for an A Service which Mercedes-Benz says is oil and filter change, fluid level checks, tire inflation and inspection. The service advisor, Ahmad, tried to strong-arm me into buying oil treatment and fuel injector cleaner. He asked me to sign a service ticket on which he had handwritten and circled $387.00. When I asked for a breakdown of the costs of what was included he refused, telling me the oil treatment and fuel injector cleaner were all included in the A service. I told him I just wanted the basic A service and he responded that "Mercedes" doesn't want them to do just oil and filter changes! Again, that's exactly what the A service is supposed to be! I told him that's unfortunate and that I'd be going elsewhere for service - he let me walk right out. Wasted an hour of my time time driving down there and back - not to mention the time away from work. Very poor customer service... Very unfortunate...

The service is not great. My appointment was at 11 o’clock I wasn’t Greeted by my rep until 12:30. , Then, he was back-and-forth trying to help others while I was sitting there. At one point around 1 o’clock he said he was going down to talk to the service person to take a look at my brakes. He disappeared for another 20 minutes. After which, I was told inspection will be done. But he was for sure thought it was my brakes which is why I come in because my brake light was on??? He disappeared again and around 3:30 I got up to see what was taking so long as well as others customers in the waiting area.(all Visibly frustrated) At that point he saw me, He printed out something, Started to walk towards me and then the service person appeared. The price was outrageous to say the least and of course he wanted to do front and back brakes instead of what I initially came in for the front brakes. I asked for my car and decided not to use their services. Of course it took an additional 30 minutes for them to come backWith my truck. worst service ever, Not attentive, a lot of lollygagging and disappearing. Do not recommend Mercedes Benz please owned by AutoNation do not use!!!! Horrible customer service!!

Mercedes Benz of Marietta was incredible. Not only did they fix my roof but fixed the water damage it did to The interior of my car it looks great and I could not be happier with the staff. Thanks you Ashleigh and Joshua for helping my datget her car back

I have been looking for a specific car, a specific color and with all the extras I felt were necessary to make me happy. But of course, it was never in Georgia. They all seemed to be sitting somewhere over the rainbow far out of reach. Just when I almost gave up, I decided to visit Marietta Mercedes. Who knew that AutoNation had so many stores across the country!! And they “kinda sorta” were able to share their inventory list with other AutoNation stores. Lo and behold!! There she was in San Jose, California waiting to make her way to Georgia! It was the key questions that my sales rep David asked that helped make it all possible. He was straight up and to the point. He made the transaction seamless. After 30 minutes, I left feeling confident my car would make it across country without any problems. And so it did. From start to finish I remained informed via text every step of the way. Everyone’s usual complaint is sitting at the dealer all day just to complete a deal. I can’t say that here. My deal was completed with a swiftness. I got the car I longed for the past four months and we drove off into the Atlanta sunset. Thanks for getting it done. I hope the service department will continue to keep me satisfied and surprised. Great impression on a 25 year Lexus fan.

First of all, this is an Auto Nation dealership which (in my experienced opinion) pretty much says it all about what you can expect from this Mercedes dealership. So if you’re planning on shopping at this dealership, do not expect the “white glove” Mercedes experience that you’re used to. It’s more like the stories I’ve heard about shopping at places like Ford or Chevrolet. And I’m trying to be as polite as I can about this. But think about the service you’ve grown used to on the night shift at McDonalds and then imagine that while shopping for your brand new Mercedes and then get used to it if you’re planning on using this dealership for parts and service beyond your purchase. Because I can assure you, the difference between the guy that could care less at McDonalds and the service guy at this Mercedes dealership is only the uniform. And honestly, they really might be the same person. That’s all I have to say about this dealership. And to the dealership, I would say that I don’t appreciate the downgrade. Y’all are legitimately a low budget version of a real Mercedes experience and a fancy version of the McDonalds experience. And if that’s the kind of dealership you all want to be then keep up the great work. You’re doing a fine job of reminding me of the customer service I get at Walmart. Great job.

The service was very good. However, I had a coupon for 25% off all parts and services. My total bill was $2,000, and the service center only gave me a $150 discount, claiming that the coupon had a cap of $150. I thoroughly read the coupon, and there was no cap mentioned. I think the dealer should have honored the coupon.

Every thing was fine except my service took longer than stated by my service advisor. Further, PLEASE make sure that when the car is washed at the end of service that the settings on my music entertainment center is left alone. No one should alter my settings or turn my system on. Also, when my car is returned, I do not appreciate the loud music coming from the entertainment system that was not on when I submitted the car for service. Thank you

I took my 2020 E450 in for a warranty problem and they ended up charging me $828. Which in my opinion is price gouging. I will never have any more dealings with these people

I had the pleasure of Claiborne being my service advisor and he was awesome. He took care of my needs and made sure my car(s) needs where taken care of. Very nice guy! Warm Regards, Vernon

We purchased a new Mercedes Sprinter after AL dealerships would not even return phone calls. We have an animal rescue and our sprinter had been wrecked so a new van was imperative for our operation. Melinda, our salesperson, went above and beyond to get us back on the road. She worked diligently see that we had everything that we needed for our animals and drivers to ride in comfort and safety. She even followed up with us after the sale. The next time we need a new van I know who I will call! I highly recommend this dealership and Melinda for anyone looking for some awesome people to do business with!

Bad experience since day one with the auto, apparently the cars they sell there are defective, I bought a new 2021 mercedes and from the first day I have problems with that car. the first problem was in the dash that wasnt working, i took it to the dealer and advice me that i had to leave my car for 2 days because they had to buy a new part and I was without my car 2 weeks. A month later the engine light went on and i took my car again to the dealer, now they are tell me it's the motor and I have to leave my car again until they fix the motor. Remember this is 2021 brand new Mercedes; apparently this vehicle is defective since you bought it. I explain that to the sealer the first time and of course hey didnt want to give me another one. I am no longer feel satisfied with this dealer or the vehicle. Very bad experience since day one. I feel that car is defective and I was sold as a new car.

Super efficient experience, beautiful dealership, great salesperson.

I have had nothing but positive experiences from sales to service ⭐️⭐️⭐️⭐️⭐️

I have had a couple issues with my AMG and this dealership and specifically Ashleigh seem to go out of their way to take care of me. Thank you to Mercedes if Marrietta for actually remembering and excelling at customer service!

When I went to drop my vehicle off for servicing on 7/5/21, I was not greeted by anyone and when I did speak with a receptionist, she was very rude. Speaking with my advisor, after I declined some of the recommended services, he became disinterested. He did not take the time to explain the services being completed to me. When returning to pick up my vehicle, I again was not greeted and the receptionist just told me to have a seat. After waiting for 30 mins because my advisor was speaking with his friends, I had to go to his office to let him know I was here to pick up my vehicle. He was unaware I was even there because the receptionist never told him. The service to my vehicle was good that’s why I gave 2 stars. The service I received, however, was subpar. I just believe if you’re going to work at a luxury vehicle retailer or in a customer service role in general, there is a level of professionalism we as consumers expect to receive. And on this day? It was not received at all. And for that encounter, I will not be bringing my vehicle back.

I always get my service at Mercedes Benz Marietta. I love it there. Robert is my service advisor and his great!

Ashleigh Nicholson is an AMAZING service rep. She always provides excellent service.

Joe and Aaron made an out-of-state purchase and trade-in beyond easy. The car I purchased is really special and, right before I gave them my trade, my windshield cracked. They were incredibly gracious about it and made the trade-in adjustment very easy. I can’t thank them enough, and I’m very happy with my new car. Thank you!

Real State of The Art Facility

Had service completed on my car - first time visiting this location. My service advisor, Ahmad was great …. kept me updated throughout the process — I appreciate Ahmad

I DO NOT RECOMMEND! 0 stars! I bought my car on May 4th, a brand new AMG model… and since then the service at this dealership has been TERRIBLE! I have yet to receive my license plate bc the title clerk Shawanna had been telling myself and the DMV that she’s sent them a replacement check (several times) to process my title info but never did. Now they mysteriously want the DMV to send them a form to receive payment when that isn’t protocol and was never requested when they initially sent my original paperwork and check. I’ve been calling back and forth between the two for over a month now to see if they are doing their job as far as title and STILL THEY HAVE NOT. After 2 months it is an understatement to say that I am terribly disappointed and dissatisfied with this dealership. And from the reviews it looks like I’m not the only one lol Also I called the main line for a change and the receptionist was very dismissive and took 0 time to help me. I asked to speak with a manager and she would not help me with that.

Terry was exceptional.

The service department is terrible. I have made 3 trips , one hour ten minutes one -way, and have not got the problem resolved and is paying for it. The issue was not probably evaluated and now they found other issues worth 10,000 dollars. FROM THE VERY FIRST SERVICE, I HAVE HAD NOTHING BUT PROBLEMS. The manager or CEO will not return your calls. Giving MB a bad name. BEWARE ANYONE PURCHASING from MB of Marietta........... TERRIBLE SERVICE AND YOU ARE THERE ALL DAY.

Very attentive. Keep to schedule.

Ashleigh Nichlson is the only reason I take my car to Marietta! She is the best !

Everyone at this location has been nice and helpful but the only reason I’m giving this location 3 star is because the lady at the very front desk entry when you first walk in has a nasty deposition for no reason! They really should consider having someone more friendly in the front as it gives off a not so good first impression. I have been to this location not 1 time but 3 times and her attitude is still the same. I honestly never write reviews but I had to this time.

Saw a used car they had online with 14k miles, got to the dealership after driving a hour and a half then find out the car has 74k miles on it. The old bait and switch.

Ashleigh in the service department is great! She is very helpful and quick to respond.

I’ve owned many brands but I’m always impressed my Mercedes level of service. The service department goes above and beyond for their customers.

Took my Sprinter based RV in for a recall and 20,000 mile service. The “recommended” service price was over $2,000! I opted for the basic service (oil, filter, etc) to keep the warranty valid. This price was still close to $500. I was looking over the invoice after getting home and noticed an item that said the air filter was “plugged”. There was no indication that this was corrected. I called the service advisor and she said this was not part of the basic service and since I opted for the lesser service they felt I could change the filter myself. She was right, I can change the filter AND I can change dealerships. I talked with the Service Manager and he said they couldn’t put parts on a vehicle without permission. I wasn’t offered the opportunity to give permission. Terrible customer service. I won’t be back!

CJ is the absolute best!!!! He is knowledgeable and kind. He has taken care of both of my cars for several years. He always provides above and beyond service. He's the best!!!

Great service… totally worth the drive. Thank you Ashley and the Benz team.

This was my 1st service after purchasing the vehicle. The Service Agent - Ahmad was really nice. He was very helpful throughout the process. He was patient and eager to explain things to me. Really appreciate it much.

Aaron took the time to show us all the details of the vehicle we purchased spending a lot of time answering questions and his patience was outstanding. The experience was very good. I would recommend them highly.

Terry Castro gave awesome customer service in providing information about my car and getting me taking care of in a very timely manner. He's an AWESOME guy !

It was my first time there, but it was very professional

Great customer service! Staff showed care and concern through the entire process.

I always have a good servicing experiencing at this location. Terry, my service advisor is great! Very accommodating, knowledgeable and friendly. I will be making this location my #1 go to for any servicing needs.

Aaron was my sales person, very informative and helpful not your typical car salesman, made you feel comfortable about the purchase .

I’ve been to this dealership multiple times but this last visit with Dexter T. was BY FAR the best! He was so personable, patient, and didn’t focus on “up-selling” me services but listened to my concerns and addressed what needed to be taken care of. He kept in the loop at every stage of my visit. He’s the type of person you want to have guiding you: keeping you informed and treated like family. I don’t know if he’ll read this but thank you Dexter for restoring my faith in that particular dealership!

Staff was great, but Im very disappointed I did not get a loner car for the amount of money I spent with my car.

Excellent service, Terry is fantastic!

Mercedes-Benz of Marietta is the only place I will take my car for service. Terry treats me like a VIP, they are honest, and always treat me like the only customer they have - even when busy. Highly recommend their service department!

When picking up my vehicle I was basically ignored while employees walked past me multiple times without asking if I needed help, why I was there…. I ended up calling my service manager from inside to get someone to help me. Once I did get some assistance and was taken to the checkout desk, I waited again. Once someone came to help, it was as if I was bothering them by trying to pay for my service. I’ve spent close to $10,000 in servicing with the dealership in 6 months. And now I won’t be going back.

My Service Representative (Dietrick Houston) is simply outstanding in every way. He ensures my satisfaction on every visit and repair. I?m hoping this survey response accrues direct benefit to his performance (and to involved service repairmen). Also, the customer wait area is superb: open, clean, and well attended.

Great service, knowledgeable employees and very comfortable lounge with great amenities

Excellent customer service.

The salesman Ron was very professional and Pleasant

I was treated with respect which included being on the time I was scheduled for. I was given information on the service & status of my RV. I have no criticism for the service I received. My service representative was very professional. I appreciate him providing a courtesy driver to take me nmy Grandaughter to Cumberlin Mall. THANK YOU VERY MUCH. for everything.

Terry Castlow Is one of the best Service Representatives Ever. He goes above and beyond for his clients. He will find a resolution for the problem. Very attentive and great customer Service.

Repairs handled adequately but rather overpriced.

I find it very upsetting when no one answers the phone when you are seeking status on your car! Dropped off two cars I had to call literally 20 times before I was told that my car was ready 1 or 2 hours ago. Very frustrating. Arrival and departure services are amazing. I’d give that 4 to 5 stars ⭐️ But status updates needs improvement going through the voicemail loop is very annoying.

I had an appointment early to just drop off my car. I was not going to wait for it. It was a matter of just dropping my car off and coming back whenever they called me to tell me it was ready. Well, I checked in, they told me my advisor would be right with me. I waited 45 mins, with my ride waiting for me. They obviously forgot about me. I asked the lady that initially directed me to the waiting area if someone was going to talk to me. She didn’t know. I went back to the bay ( check in area ) got in my car and left. I had a few friends tell me about this and I should have believed them. It’s a shame. i guess I’m going back to RBM, even though it’s a drive.

Just purchased a used Mercedes. Wanted it to be looked over and had Robert for my Service Mgr. I was there for four hours with no offer of a courtesy car or shuttle service especially after I was curious how much longer as I had things to do that day. He never came to find me and check in, I always had to find him. I watched other service managers be attentive to their customers but Robert was not this way with me. Upon completion of the four hours he said her would order the part they needed to fix my seat (which seat was working when I got in the car) and told me he'd call to schedule on Monday, this was Friday. Two weeks later he has never called and my seats works perfectly fine. I'm not sure if I am being treated this way because I bought a Mercedes from somewhere else and not there but I definitely wasn't treated like other owners who were sitting around me.

Been there twice and both times I was disappointed. Doubt there will be a 3rd.

Very pleasant place to do business. Everyone was super nice, not pushy at all. I bought a used car there, not a Mercedes, but they sure were beautiful.

I love how helpful and knowledgeable Kathy Jerez was. She made the process go by really easy! I would definitely recommend my friends to come to this dealership.

I love how informative and helpful was Kathy Jerez. She made the process go by really easy and was very knowledgeable about my Mercedes Benz.

Terry Castro did an excellent job in communicating the timeline via email and phone in getting my car serviced. I had to change the time and he immediately sent an email in regards to that change. He was very friendly and helpful.

Hello, unfortunately experience wasn't what I thought it was. First, I was reluctant to purchase a vehicle from this dealership because I felt something wasn't right and my sales person wasn't honest with the entire sale. My niece came with me and noticed the "sale manager" was very rude and never spoke to me or even said hello welcome. He sat in the writer office for 40 minutes and laughed like it was a game, I was rushed out. I asked Quintin did I need to put money down? He stated no? I would have put 2,500 or more. The disrespect I endured from Sales mgr he abused his "management skills" and he knew how to use his poor customer service skills with me. At 62 yrs. I never thought I would get treated so badly. The GM, God bless him for coming to my rescue when I was close to having another mild stroke due to the sales mgr Ignorance.The GM didn't have the correct information because sales assoc and sales mgr took this sale unprofessionally. There were things that was never explained by sale person Quintin. Very bad experience. Lost money from this which kept my $289.00 insurance fee. I would never go back due to the disrespect I encountered.

Ahmad, my service consultant was professional and made sure that my concerns were handled appropriately and timely.

Terry Castro made everything so easy. He provided updates on my repair and made sure that everything possible was completed to fix the issue. He made sure that I had a loaner vehicle so I didn't have to wait all day at the dealership. Great service!!

Great and prompt service as usual. Terry Castro is my service rep and he's always accommodating.

Terry was a big help in taking care of my vehicle. He was great with communicating with me about updates and being transparent. would definitely take my vehicle back.

I just had my car serviced there and they were so nice, friendly and professional. As always, CJ, my service advisor is great. He always takes such care of me. 😎

If you are looking for a new or used card, go check out Dave at Mercedes of Marietta. He made the whole process so easy

David Steinfeld assisted us in the process to buy a new car. He put a lot of effort in finding the car that best suited our needs. After the purchase, he has taken a lot of time to familiarize us with the MB app and showing us all the features of this new car. He is a salesman that cares you use all the potential of this new machine. Thank you David. Our friends will be referred to you.

This was a very positive experience buying a used car. The Auto Nation website had great photos and the moment we stepped into the store, we were greeted promptly and pleasantly. We had an appointment for our test drive and they had the car out front ready to roll. Our salesperson, Rita Turkin, was very friendly and helpful. My husband and I needed a little time to chat, so we were able to go to lunch before making our decision. Once we agreed that this was our car, we went though the paperwork process very quickly, they washed the car (it looked brand new) and we were on our way home!

I have used this Dealership several years and every visit has been more than pleasant. Very professional and attentive to customers needs. Service has been very well done. Service writers and service Dept is run like a well oiled machine. You will not be disappointed. Special shout out to Dexter at drive in and Tim shop mgr.

I had an amazing experience at this dealership, very quick and clear communication with David. I was looking for a pre ownerd vehicle on the lot with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car. David was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.

The people that work there acted self important. Not friendly and welcoming like the other dealer we visited. Had to bring my vehicle back the next Monday to get the gas filled up and when the attendant that drove it up to the gas station and back and to get it detailed. Everything in the vehicle including my ice cooler was turned upside down and water leaking out. Did they bother to pick it up? No Did they attempt to put things back? No. My other issue was everybody I asked about my new vehicle, the common reply was I don't know. The only person who new anything of course wasn't there. Not at all what I expected from a Mercedes dealer. Really disappointed. However there is one person who I was impressed with. The gentleman who did the financing. Very professional and welcoming.

Came in for air in tires and ended up needing 2 tires. They got me in without having an appointment and it looked like they had a very busy day ahead of them. Much appreciated!

Always great customer service!

Our sales person, Ron, is a great team member. It was the best car buying experience that I've had.

Kathy deliver great Customer Service . Always return my call

The team at Mercedes of Marietta made the entire process smooth and easy.

Great experience. Would recommend. Dietrick was knowledgeable and good service.

Their receptionist for service is incredible. Juggles a million calls and people and never lost her wonderful attitude. An exceptional person.

Me Lee was awesome. I did not like the total time it took to actually pay fir my vehicle due to inconsiderate people but I?m pleased with the car and the service department

Andrew is the best servicers I met at Marietta dealer.

David Steinfeld was very professional and helpful during the whole process.

GM::ALFREDO GUILLEN KEEPS ASKING FOR THIS TO BE DELETED MY REVIEW KEEPS GETTING DELETED PLEASE READ YES I AM JEWISH MR GUILLEN !! FRAUD LIES AND DISCRIMINATION IN THAT DEALERSHIP .”they can’t sell me the car because of where I live “ what do you people think about that answer ?????? Then they claimed we got higher bids and the 3rd answer was that car they sold me belongs to a different client which he have ordered ! !!!!!!!! I have phone record showing how long they left me on hold and ignored my calls after taking my credit card info and making me sign all documents including bill of sales with vin number .! REMINDER I WAS ALREADY PAYING $20 THOUSAND DOLLARS OVER STICKER ! ALFREDO GUILLEN AND ALVIN ARE NASTY PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!! After selling me a car they went back with there word because they got MORE MONEY from a different client !!!! FRAUD . Plz someone contact me to prove it DONT EVER DEAL WITH THIS DEALERSHIP !! Had a very bad bad bad experience with a sales manager Alvin . They have lied to me took my information and stopped answering me and when I reached and spoke to there GM alfredo guillen and he had a nasty a very nasty attitude and he said he can’t help me to reach there corporate office AFTER TAKING MY INFORMATION AND MADE ME SIGN PAPER WORK AND TOOK MY CREDIT Card INFO !!!! AFTER ALL THAT HE HANG UP THE PHONE ON MY FACE !!!!!!!!!! If anyone from corporate wanna investigate this insult !!! TO ALL BENZ DEALERS AND CORPORATE BENZ OFFICES . This is how you trained to treat your clients ? With lies and frauds ? I would love someone important to reach at to me to explain how I got treated from Alvin and alfredo ! STAY OUT FROM THIS DEALER ! They are fraud

I love my new:pre-owned E Class. David Steinfeld found the perfect car for me. I highly recommend MBOMarietta!

Highly recommend this dealership! I was looking for a used CPO covertible (isn’t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I have to give a great review on the amazing customer service that, I received at Mercedes benz of Marietta. I contacted Stephen Moore last year in November 2020 when, I was searching for a particular vehicle which is the 2021 450 coupe. There were none of them in Georgia that where the color that, I liked. I looked online for over 2 months in almost 30 states looking for a particular color, and particular rim on this vehicle. I couldn’t find ANYTHING, because due to covid the e450 coupes weren’t even being shipped to any dealerships in the united states. So I called Mr. Moore back in January 2021, and made a appointment to order the exact vehicle that I wanted. I already had a 2017 c300 mercedes benz that, I bought brand new in 2017 which, I absolutely loved. BUT…………….. It was time for me to upgrade, because I upgrade every 3-4 years with my vehicles. Mr. Moore put my order in, and due to covid everything was delayed for production. I contacted Mr. Moore every few weeks to get a update on my vehicle, and he always answered promptly giving me a update which was a PLUS FOR ME! When my vehicle was finally built it was sitting at the port for a few months due to covid again which wasn’t under anyone control. So, I was just anticipating when my vehicle was going to be put on a ship to be sent to the united states. Well it finally got a ship date last week, and I went to pick my car up on yesterday 5-21-2021. MY car is sooooooooo beautiful, and I absolutely love it! During this entire process Mr. Moore was very patient, showed me the upmost hospitality, his customer service was phenomenal, and he was always very encouraging regarding it getting here in a timely manner which meant a lot to me. Then when it was time for me to go through the finance process with finance manager Jarard Johnson. He was very professional, made sure I was happy with the finance process, recommended a product to purchase that will later on benefit me, and treated me just like family. I was shocked at how smooth the process went, and even more happy that I got EXACTLY WHAT I WANTED WITH EVERYTHING! Mr. Stephen Moore and Jarard Johnson are the 2 people that you want to seal the deal on your Mercedes benz. I’m beyond happy and forever grateful for the outstanding customer service they both gave me. Mercedes benz are the sexiest, classiest, most sophisticated cars on the planet, and I believe that everyone should buy at least one in their lifetime. If you’re looking for a Mercedes benz no matter the color, year, or model STEPHEN MOORE is the man with the plan. He is going to make sure you are taken care of with the upmost respect, and make sure you’re happy with your decision. THANK YOU, THANK YOU, THANK YOU GUYS! You have made me soooooo happy, and as I always say “(MERCEDES IS FOR THE LADIES)”! :)

Highly recommend this dealership! I was looking for a used CPO covertible (isn?t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I was interested in exploring my options with a trade in and wasn’t expecting to leave home same-day with a car of my dreams! Ms. Janice was extremely helpful and knowledgeable and made sure the car was the best fit for me. The process was smooth and fast, however I didn’t feel rushed! She took great care of me and I will refer my friends and family to her in the future!

Where do I start? I went to another Mercedes dealership that was closer to my home to check out some new vehicles. Let’s say after several days of running around before work all to leave with no vehicle because the financing wasn’t right. I decided to go to Mercedes Marietta and let me tell you this whole team I work with restored my entire thought process about Mercedes Benz!!! I want to publicly thank my team. Stefan King was my salesman and when I say super awesome. He explained and broke everything down to me about the vehicle I had as a choice! Not only that but he got me in and out made sure I was well taken care of working to help get me the best deal possible and change the narrative of my previous experience. Ernest Dixon my sales manager!!!! Whooo!!! Nothing short of amazing he worked and worked on my behalf as well to make my experience and amazing one! When I say these guys took very good care of me and had me in and out they did just that! Now let’s get to the bread and butter of this thing.. my finance manager Jared Johnson...... Jared showed up and showed our his great professional skills shined so bright on my deal I was almost blinded when we sat down To go Go over my final numbers after my test drive. I came in with a pre-approval already from capital one and when I say he beat that deal with Mercedes Benz he beat it like it stole something!!!! I got there around 9:30 and was headed home just in time for woke by 1pm. If anyone is ever in the market to buy Mercedes please go to Mercedes Marietta and see these guys TRUST ME! They will make it worth the drive and the time because they know how to rear they customer right.... I walked away with my brand new 2021 GLB 250 AMG package truck with more than I did at the. Previous dealership I visited with a suuupppperrrrrrrrr deal!!!!!!!! Thank each of you again!!! I will forever send any and everyone I know that want a Benz to your store.

I'm always happy the Mr. Gaines and the prompt, friendly service he provides

We bought our first Mercedes last December. It was a good experience overall. The salesmen were not pushy and made sure we were familiar with all of it options. I have had to call the dealership a couple times and had a hard time reaching people directly. Otherwise it has been s as good experience.

Great service!! Each time l’ve taken my vehicle in for service I have been more than satisfied!

David Steinfeld made the process of purchasing a car fun, easy, and satisfying. He found my dream car in Florida and had it shipped to Atlanta, and he was right—its “Sweet,” and I love it. I will definitely call Dave the next time I am In the market for a car, and I will recommend him and MBOM to my friends.

Very professional in resolving the issues in my car.

Rhon was helpful and caring. Made my 1st Benz experience pretty memorable and even helped install my child?s car seat in my brand new GLB. That?s going above and beyond!

A Customerservice thank you I had a great experience servicing my vehicle thanks to great Customerservice a received fron the Mercedes agent Andrew

They make routine maintenance simple and was easy to get an appointment!

Terry Castro is top notch!

I recently bought my 3rd car from MBM and more specifically Rita Turkin. She is amazing and would not buy a car from anyone else. She is very attentive and finds the perfect car for me. All of my business whether service or sales have been pleasant and efficient. Thanks to Rita I have another great car!

After taking my ML 350 in for an A service, I found out quickly that this dealership treats you by how much money you can spend with them. Went in for an oil change, came out spending $933.00. After a check of my vehicle, Terry called me back with the details of everything but what I went in to have completed. He was nice until I decided to have some repairs completed elsewhere. They didn?t even put a sticker in the window to tell me when my next oil change should take place. I don?t think that they changed the oil. So now l have to spend time on having it checked again. ???

Everything! The service is spectacular and the people are amazing! My experience was unmatched! Dexter provided me everything I needed a timely manner.

very helpful professional!

My visit was very Pleasant and professional, I would recommend all of my friends stop by this dealership.

I drove in without an appointment, They took care of me in a timely manner and also gave me a free car wash. Thank You

I was greeted and looked after beautifully. Clabourne was the sweetest.

Stephen Moore was direct, friendly, and efficient. I described to him which style I was looking for before making my three hour drive. I arrived to find the perfect car waiting on me. The process was quick, and I was back on the road in no time. His assistance is greatly appreciated. He was referred to me by a close relative, and I'll definitely send future buyers his way. 😍

Terry did a wonderful job taking car of my car service needs. Sometimes going to the car dealership is like going to the dentist when you find out what work needs to be completed. He eased the pain and his service and communication skills are flawless. Great work!

Drew in service was great to deal with. He got both our cars taken care of. We will definitely be going back.

Robert was very attentive and went out of his way to make sure I was aware of every step of my car being serviced. Excellent customer service. Thanks Robert

Poor customer service was my experience from the service department.

Always extremely helpful and friendly. I appreciate the complimentary exterior car wash, too. Thank you!

My experience with Mercedes Benz of Marietta was top tier. I appreciate Dave S for ensuring I found a vehicle that matched my wants and needs! He truly made the buying experience easy. Im riding super clean thanks to Dave(-: I was welcomed from the time I entered the dealership. I also appreciate Joe, Terry and Aaron for going over and beyond with excellent customer service.

I received a recall in the mail. I was too busy to manage it so I waited a week or two. I finally got the time to open the letter and read it. The next Monday was convenient for me to get it fixed. I called Mercedes Marietta and Monday worked best for me so I scheduled it for Monday dropped it off picked it up that same day and everything was done. Zero hassle zero scheduling issues. It could not have been more simple than it was. As a sidenote my service manager almost makes me feel like a good friend of mine. We have done business together before. His interactions with me makes me feel like I’m doing business with a friend. I truly hate having car work done (ever) but this type of experience couldn’t be any better, aside from picking it up while I’m asleep and dropping it off before I wake up in the morning..... ha ! that would be weird ! But that is the next level if they want to improve their service ! If you have a Merceides and your time is valuable, I trust this place to handle it. My other experience was as big of a mechanical job as you can have. It was a mess for sure! That too was a drop it off, tell them to fix it and pick it up! $18,000 of fixing my mistake (all my mistake, all real, I’m sure ! ) and it was 100% right when I picked it up..... $18,000 of work and no call backs needed ! Like I said the only way to improve would have been to get it done while I’m sleeping.... same night service ! Ha ! Or have it self drive it’s self to the shop ! Someday ! ?

Terry Castro is always outstanding whenever i bring my car in for service. I am so glad he took over as my advisor a few years back.

I had a very good experience. Robert, my service rep was friendly, knowledgeable and able to expedite my service so that my wait time was shortened.

Excellent customer service the process was great with great credit I got what I wanted

Service Team was great even when my service person was not in the shop that day i returned to pick up my car the department help me with no stress and very professional. They took the time to explain everything.

very friendly and helpful. it wasn't a all day thing to get my car service

Very professional and efficient

David our salesman was very professional and helpful through the entire proses. He found me exactly the car in the color what we were looking for.

Great service! CJ provided excellent service! Thank you!

From front end to back end this dealership is hands down the best! Terry in Service took very good care of me yesterday, the sales team Janice is an amazing saleswoman she feels like family now and even the general manager Alfredo is such a wonderful person not to mention so helpful! I would highly recommend this dealership

If things aren't right they will make it right. Interesting experience. Will buy again

The parts cost more at this dealership Don?t know if I?m being lied to about your car needs last time I was there recommend a transmission mount was broke when I took it this time to get a service when vehicle was done was told there is no recommendation at this time the mount never got fixed or was the mount never broke small thing to them but big to me dishonest to make more off people so really I don?t know what is needed to where I will take the care another dealership to make sure if I need a new transmission mount or not 200$ to find this out

Andrew went above and beyond my expectations and needs with helping me with the car repairs and my ?Glory Midnight Blue Babes!?

My car buying experience was most pleasurable as David assisted me through the car buying process with ease. Very knowledgeable and valuable to me even after the car purchase as he provided much needed follow up with a Service Mgr to order and install missing car part that was discovered post purchase. Thanks again to Mr Steinfeld and I will definitely recommend him to others.

From the time I walked in the the dealership it was an awesome experience. I had been on the fence about purchasing a brand new Mercedes so I really just came in to browse and see my options. Jacob H. was my salesman.. he was the bomb. com!! Lol... He was so thorough and covered all the bases. He was able to answer all of my questions and got me an excellent deal. No money down, and literally out of the door in less than an hour!! Great experience with everyone!! Alvin the Director and David in Finance were absolutely the best as well. 100 ⭐️‘a and 100 thumbs up!!

Timely, prompt and courteous service. Ahmad was helpful.

Mr.Moore & David💖 awesome ❤️

I want to acknowledge my Service Technician Andrew! His customer service was the only reason I didn’t walk out when I had a scheduled appointment and no one else informed me that the service rep who was scheduled to meet with me was out. Andrew’s personable demeanor made him extremely approachable and he took care of all my car’s service needs I came there for, making sure I received a loaner vehicle and staying in constant communication. Thank you Andrew.

Very fine experience with customer service and securing the neeeded repairs.

Awesome customer service, CJ takes care of his clients!

Great service, my service manager provides quality service each visit

They get the job done. Satisfaction is guaranteed.

My experience was pleasant as usual. Claiborne was extremely helpful and did a great job with getting me in and out quickly.

The advisor kept me informed of the status of my vehicle during my visit.

I purchased my Mercedes from this dealership and have been taking my car here for maintenance and repairs. My service guy Claiborne has provided exceptional customer service and always makes sure my car is handled with care and all repairs needed are done correctly and timely. Claiborne is an amazing service worker and I commend him in taking pride in his job and making the customer feel at ease when handling my car. Great Job!!!!!

Amazing service! Very friendly and professional.

Quick, fast and thorough. Good team and very prompt.

Holly Handelman , was very helpful. She was very patient during my shopping process. every week she will call to check to see if I've already gotten a car.

Fantastic place to buy a car!!! I am so happy with my purchase

Great Service. Friendly staff very nice dealership!

Ashleigh was our service representative and she was extremely professional. She kept in touch with my wife throughout the process and made the experience a great one. We will always go to her for any service needs. Nice job Ashleigh.

I was shopping for a new car at Mercedes-Benz of Marietta online. I received a call from David Steinfeld and I told him exactly what I was looking for and he definitely delivered. After speaking with him I was able to get my Mercedes Benz GLE coupe (black on black). He arranged for a notary to come to me (I'm a travel nurse). He arranged for my Coupe to be delivered to me. He called me once the car was delivered and went over the features of the car and set up my app. David Steinfeld called me and kept me informed throughout the entire process. If you are looking for a car I would recommend visiting Mercedes benz of Marietta and ask for David Steinfeld.

After puncturing a tire and being forced to drive on the internal spare, a service representative was able to setup an immediate appointment to replace my tire despite being fully booked in the afternoon. His prompt response and friendly consultation was greatly appreciated I was in and out in less than a few hours.

Great with the time and service rep. Whoever cleaned the car, failed to vacuum under the floor mats. I think for $379, they would do another job.

I would not recommend anyone, to go to this dealership. Customer service was awful! Poor communication from advisor, Robert and the Service Manager was not available, that could explain why the service is so terrible! I was there for four hours, just to have a valve sensor replaced on one tire. I was charged $319 on a tire, I had installed with Mercedes Benz of Orlando. This place is a disgrace to Mercedes Benz! You expect great service from Mercedes Benz and that was not the case at the Marietta dealership!

I only let MB of Marietta service my car. They are professional and offer fair pricing. The service techs are the best in the field.

Robert Christian provided professional, knowledgeable, exemplary service. Pleasure to work with him.

From test drive to vehicle search to purchase...very pleased! and love the new car!

Fantastic customer service

Great experience and handling, constant communication, desire to deliver top service to consumer

The customer service here is really top-notch! I always get a clear explanation of what to expect and a breakdown of the cost for repairs/service. Terry Castro is an exceptional staff member. Kept me updated all through the process. I am also provided a courtesy vehicle when repairs take a while.

Nick was amazing he made me feel comfortable with my purchase he took his time and thought of my best interest he felt like I was talking to family he is a great employee and deserves all the recognition I’m I truly happy with my purchase thanks again Nick

Robert Christian is the best service advisor at Mercedes-Benz of Marietta!!! Every time I have brought my vehicle in, he has personally made sure that I was taken care of and everything on the car was serviced correctly. Robert has the ability to create and build customer relationships, quick response times, and he always follows up. I am a very happy customer!!!

Great personal experience with dealership. Amad has been great when I brought my car in for service.

I received excellent customer service and had no with my trade and purchase. Everything was done in a timely manner.

My sales person was very nice well informed about the car I wanted. I wanted a s550 and she didn't try and sale me anything but that. The problem I has was trying to get a scratch fixed it took two months then when I got my car back it was very dirty. The back door that was painted showed all the buff markes all over the door. Not happy at all but the people that work in sales are very nice and helpful I must say that.

Never call back, terrible customer service

Way too expensive/overpriced for the service I received.

I went to this dealership for repairs and was satisfied with the work performed. However, the customer service was poor. I was charged twice for my services and told there was nothing that could be done and only my bank could reverse what happened. This set my family back tremendously due to the careless approach by the service advisor. The situation was eventually handled, but hurt us financially for a weekend. The dealer offered a discount due to our "inconvenience", but this discount was minuscule in comparison to the financial impact of this issue.

I came in for my scheduled maintenance last week, and was so impressed with the customer service I received. Drew was my advisor, and he was top notch. He took the time to ask about any issues I had with the car, and made sure to follow up on everything I mentioned, however small. He made sure to call me with updates, and went out of his way to make sure I was taken care of while my car was in the shop. Two years ago, when I had a tire issue after buying the car, I did not get that kind of service. Quite the opposite, in fact. It was a bad experience, which was later rectified, but it left me with a bad taste in my mouth. Thankfully, this time was nothing like that. Drew treated me like I was his first priority, and I don’t dread taking my car in now. Thank you for a much better experience! Well done.

Great customer service. Waiting area needs a little bit of improvement. An to have refreshments available.

Very impressed with the service I received. The service crew was outstanding . Very pleased to be a member of Auto Nation.

After a warning that my tires were low on air, I stopped at Mercedes. Andrew Walker was a great help to me as I had a nail in one of my tires. He explained about replacing the tire and answered all of my questions. It happened to be during lunch and I had no appointment but he still accommodated me... Thank you!!

Dexter, my service rep, was very knowledgable, professional and excited to have me as a customer. I'll recommend him to anyone who's looking to go to Mercedes Benz of Marietta for servicing.

Ashleigh is the greatest representative for not only handling the servicing of my car but also as an example of the great people I have dealt with at this dealership. She is a real treat.

Had a wonderful experience at Mercedes of Marietta! Rachael helped me pick the perfect car and the manager was wonderful as well! They made it such an easy process! Would definitely recommend!

The overall service at Mercedes Benz of Marietta is "Top Notch" High-Level Service _ The entire Team, that included Aaron Spruell, Sales/Rep, Alvin Spruill, Sales Manager, and Jarard Johnson, CSF, are Extremely Professional, Knowledgeable and Respectful _They listen to your needs and specifications _ provided with guidance for understanding _ I purchase my 2nd CLA250 on Feb 2021, from Mercedes Benz of Marietta for these reasons _ I highly recommend this dealership to anyone that wants to experience the real meaning of owning a Mercedes Benz vehicle. Jane Alleyne

If you ever need a vehicle definitely see Janice she will take care of you! Also the general manager Alfredo is amazing

Absolutely terrible experience. Quite a joke to be honest. This dealership will try to squeeze every penny out of you. Terrible customer assistance and the manager was absolutely nowhere to be found. Corporate Mercedes-Benz should be called about this dealership. I went in with my 2010 E550 sedan for a scheduled oil change in addition to taking care of a recalled airbag(passenger side) on the model. In less than 24 hours, both struts on the left and right front side tires blew. The car is literally sitting on the ground. They blamed the situation on a “car wash” I am absolutely embarrassed in the entire staff of Mercedes-Benz Marietta. The mechanics 🧰 have pathetic statements regarding the details of the inspection and service if you ask me. It absolutely makes no sense.

Great and honest 👌 service

Excellent customer service. Deitrick Houston was helpful, informative and courteous. Thank you.

Contacted the dealership through the e-commerce portal and they connected me with David Steinfeld. From the first time David reached out, he was professional and courteous. I was very specific with what I was looking for and unwilling to budge. David went above and beyond to search their entire partnership of inventory and presented so many options for me to choose while keeping an eye on my stipulated budget. It’s clear he knows the MB brand, it’s features and all the packages but what makes it a pleasure to work with him is that he truly listens and cares about getting his potential customers in exactly what they are looking for.

It's expensive but it's expected when u get the quality of a benz

I have had my MB serviced at MBM for several years and that experience was great an- expectations for the buying process was very high. Holly Handelman did a great job for my wife and I helping us find the right car for my wife and exceeded those high expectations! Thanks Holly!

Outstanding! I always have a great experience when I visit!

Another great service from Marietta Mercedes Benz. CJ was my service representative and did an outstanding job explaining the service details and providing me a few options. Thanks. I decided to stay and wait for the car given I had some work I could do from the customer lounge area. WIFI worked great.

My experience was great. CJ was very informative about what I needed to know to keep my car in good condition..

Over $600 to replace wheel speed sensor. $519.99 labor and $120.77 for part. Less than an hour to replace part.

Everyone was so nice and helpful from the sales department and the finance department!

Janice Miller is an awesome salesperson. She had the vehicle I wanted all ready to go .. the process didn?t take long it was truly one of the best car buying experience I have ever had .

Yes yes yes. Ashly my service advisor does a great job.

Friendly and professional service. I highly recommend the location (810 Cobb Pkwy, Marietta) and the Service Advisor that helped me, Dietrick Houston.

I recommend this dealership anytime and to anybody! Recently I visited Mercedes Benz of Marietta and was very pleased with the services of my Salesmen Rhon and Sales Manager David. They both went above and beyond to make me a satisfied customer! I didn’t or even could imagine I would drive off the car lot in a 2020 Benz but I did! Thanks to Rhon and David for working so hard to make me a happy satisfied customer!!!!!! Love Mercedes Benz of Marietta!💜

I have been taking my car to this particular Mercedes and have always received stellar service.

Every time I visit, Dexter goes above and beyond his position. Each time I?ve been given a loaner vehicle, I received it not clean and unsanitary. Dexter always make sure he cleans it himself. His customer service skills are exemplary!

Good experience with Mercedes in Marietta. Will continue to have car serviced there.

My service advisor CJ was on point getting update for me on my car service/repair.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I’ll return to the Marietta location to meet with my new advisor Ashleigh.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I?ll return to the Marietta location to meet with my new advisor Ashleigh.

CJ Gaines did an excellent job making sure I was taken care of during my service visit.

I received Excellent customer service when taking my car to receive an oil change.

Ahmad is the best with giving information and service for my car. I just wouldn’t consider going anywhere else. Especially as a woman, I feel that I can trust him. That’s so important.

I brought my car in for 3 recalls. The most critical one was related to the infamous SBC braking system. this was handled to my satisfaction. All error messages were deleted on the onboard computer, and it was very nice to no longer see the red warning message on the dash. One of the recall was no longer performed from free, apparently I missed a deadline by a few months. It is component of the fuel system leaking inside the car, under the rear seat, where your children ride... another known issue on the E350. Yet I was charged for the diagnostic as no one caught the expiration date. The service advisor told me I should be happy as I was getting the SBC system repaired for free. Nice! :-( The last recall did not apply to my car. The dealership offers a free carwash; my car exterior was washed and the interior vacuumed but there was still a thick layer of dust left on the dashboard, door panels and handles, etc... I drive my car in all weather and conditions. So I guess no one performed a final check before turning a car over to the customer. I realize the carwash was at no charge but I expected more from a Mercedes Benz dealership. Someone gave me my key and pointed to my car in the driveway... Maybe I'm too picky

Received prompt expert service for tire replacement. Thank you

My GLC 300 4 matic engine light came on and I called for service. It took a few days for the part to come in, but I am satisfied with the great service provide to me.

I reached Malcom Mackey in early January and scheduled an appointment for two weeks later - 1/25/2021. At our appointment Mr. Mackey began our meeting showing me the available inventory that met my criteria. I was able to identify two models that satisfied my request. Mr. Mackey prepared paperwork and emailed it to me. Our appointment lasted just over an hour. I found this encounter extremely productive! The customer service I received was exemplary - from the best use of my time to the thoroughness of the documentation I received at the end of the meeting. I returned two days later to complete my purchase. Again Mr. Mackey was efficient and customer focused. I spent considerable time with Byron, assigned to be my ?product specialist?. Byron was extremely knowledgeable, informative, and patient. That young man has a very pleasant demeaner, an arresting personality and was very well prepared for this assignment! I do not have the name of the gentleman that managed the purchase paperwork for me, but I found him very efficient too. All in all, this purchase experience was impeccable! Mercedes Benz of Buckhead ran like a precision machine for my purchase with customer service being the key takeaway for me! Thank You!

There was no pressure to get a deal done. I was shown several vehicles to test drive and given feedback on each. Once I decided on a vehicle I did wait for a long period before everything was finalized. Overall, it was a good experience.

Terry Castro is an outstanding service rep. He was attentive to my concerns while friendly and helpful.

Terry Castro is my service advisor he always goes above and beyond for me! Thx so much Terry for always taking care of me!

Recently purchased a vehicle and was very pleased with the sales staff! Very attentive and accommodating.

Terry is a huge reason why I go to Marietta M-B. Terry is a huge reason why I go to Marietta M-B.

Thank you for your servuce, my advisor Robert was very helpful and attentive.

Robert in the service Dept is very good, gets the job done in time and I have never had to go back for the same repair they fix it right the first time. They don’t “recommend” you to do unnecessary things like some other dealers would and also provide a clean loaner vehicle every time. I have been going there since they have opened.

Andrew and the service team provided services which were efficient, professional, and outstanding!!! I look forward to returning for my service next time around.

Brought my C300 in because backup camera stopped working. Customer Service Rep. Ashleigh Nicholson had me in and out in a short amount of time and kept me informed about my car the whole time I was there. Plus they washed my car when they finished the repair. Great job ----- Thank you.

Service center and customer service is outstanding! Very accommodating and friendly

This was my first experience with MB of M. The large, clean, quiet, and friendly waiting areas allowed me to get some personal reading accomplished; I didn?t mind at all spending MLK, Jr?s Day in this type of environment!! Andrew was very helpful and very knowledgeable!! I look forward to seeing and getting to know him as my adviser as it relates to maintaining and servicing my 2006 Mercedez Benz????

Awesome! They really work with you to get the payment where it needs to be.

The salesperson are not knowledgeable about their vehicles I purchased a new car that was not checked out no fluid in when she’ll wipers and sales person was not knowledgeable of the operation of the vehicle there were multiple errors in paperwork sales person promised feedback not provided This is not the service that I expected with the purchase of a new Mercedes

Ashleigh Nichlson was great ! She the best I have ever worked with.

David Steinfeld took care of everything and he continues to follow up with us even after the sale. The entire purchase experience took less than two hours. He prearranged everything that we wanted in my SUV.

I had my car in your shop in December 2020. 800 .00 dollars work done. Did you REALLY charge me $40.00 to use my debit card???????????????

My name is Dr Coleman and I am a recent customer at Mercedes-Benz Marietta. Alecia was my sales agent and provided me with some of the best service that I have received in my recent dealings with Mercedes Benz. Unfortunately she was exposed to COVID19 so I did not get to close out my deal with her. Since that time my experience has been down hill. I purchased the vehicle 2021 GLE and was promised that the windows would be tinted in with the sale. To my dismay when closing the deal on my vehicle they weren?t. I reached out to Alecia and she was able to resolve the issue for me so I thought but I have been in on 7 different occasions to find that my request still has not been successfully meet. On my first visit I took time energy and money out of my day to learn that the person that does the tinting was not available. I was rescheduled for the following Monday. I got here waited on my services and it was not what I SPECIFICALLY requested on my initial visit with Mr Robert Christian. Mr Christian completely disregarded my directives and gave me what he wanted me to have. When I asked for a manager I was meet by a man who said that it would be fixed but I would need to come back. The next day that I was scheduled to come back I received a call from Mr Christian saying that I would need to be put in a loaner and my car sent out for service. I agreed. It took a couple days for my service to be complete. I arrived this morning early to retrieve my vehicle but to my disappointment the serviceman that greeted me could not locate my vehicle but when he did he tried to turn a vehicle over to me that was unclean with leaves all over it which says to me that it had not been properly sanitized or cleaned. Getting into my vehicle I noticed that my warning sticker that was attached to my drivers side window was no longer affixed and that the shop for where it was serviced left scratches on my passenger side and all their work debris (sticky stains and things on my interior) This is an outrage to me considering that people are dying and we are in the middle of a pandemic and my car has come I contact with so many different bodies and no one thought to disinfect or clean a brand new vehicle. I know this is not Mercedes Benz standards of excellence and I question why I have been treated so poorly in my experience.

I was called due to an airbag recall, from the initial call to arriving at MB Marietta, the service was impeccable. I commend the staff on A1 service indicative of their brand and the reason MB is the only brand I purchase. Great job!

I brought my vehicle in for service. My service advisor, Terry, was great. He was very thorough in advising me what needed to be done. He covered everything. He was very attentive and kept me informed as to how the service was progressing. I look forward to working with him in the future.

I would like to thank my Service Advisor Dexter T. for being very professional in handling my service issue in a timely manner.

Pretty good purchasing experience, people are very nice and friendly!

I had a great experience with Rachel Helie at Mercedes Benz of Marietta. She was quick to respond to my inquiry on a pre-owned Audi they had, she had the car clean and ready to show when I arrived and made the whole transaction quick and enjoyable. Thank You, Rachel!

I am annoyed that the oil which is good for 15,000 miles had to be changed after less that 2,000 miles. The Mercedes service book indicated the transmission oil is changed at a B service but there was no evidence of that on the service invoice. I was told by the service advisor that the service would require 3 hours but the car was presented to me after 2 hours. As a former member of a diesel engine manufacture's parts/service organization this tells me the not all the operations were not performed or they were not performed to the best standard. (Maybe that extra hour would have covered changing the transmission fluid.

Ahmad is always attentive and makes the visit and wait comfortable.

Great first time experience. Customer service and servicing was great!

When you walk into this dealership no one greets you even when you walk up to the parts desk intially they are preoccupied with playing on their phone then when they notice you they act like you are bothering them being present. On top of that the guy at the parts counter pulled down his mask to talk to me while we are still in a pandemic. Overall the customer service has been below average. The location is close to my house the service is just ok they don't t top off your fluids, your car comes back with mystery scratches and they dont reset your service indicator warning message. I can't say that I trust that they are really working on my car for the service I paid. I dread coming to this location the staff are so bla and unhelpful. I will start going to Mercedes Benz of Buckhead I had enough with this location.

I have a 2016 Sprinter Van 3500 and use it commercially in expedite business. I believe this vehicle is not built well enough to withstand the miles it faces in commercial driving. I now have 317000 miles on it and have had some VERY extensive repairs on it through the past 3 years. Last year alone I put over 20k in repairs then you add in the regular maintenance cost. If I had purchased this vehicle for local use I'm sure the results would have been better.

I can not begin to adequately express my gratitude for Stefan for his excellent customer service. His high level of professionalism and product knowledge was unmatched! The entire experience was pleasant from beginning to end. On December 28th, I took my vehicle for a test drive, completed my paperwork with finance, and drove off of the lot all within an hour. To date, I have not experienced such great service by a dealership. I would also like to add that Jared Johnson, the finance manager, was amazing! He took the time to explain my options and operated with integrity and compassion. The icing on the cake was the amazing music he played while completing I completed the documents. Overall, my experience was pleasant and is solely attributed to Stefan and Jared.

Ahmad, was extremely personal, professional and efficient in making my visit to the Marietta dealership a very satisfying experience.

Terry is an excellent service man. I really appreciate his prompt service.

This dealership offers great customer service with quality affordable work. Fast wait times as well, definitely going back for my B service. :-)

Ahmad Frozan is very professional. Awesome customer service.

My daughter went to visit family in GA w/ her C230 MB. She encountered mechanical problems and I called around the ATL area an NO ONE including RBM of ATL wanted to touch the car!! Mind you RBM sold us the car! Regardless I spoke w the service MGR at Marietta MB and he agreed to help us get back home which is currently in Collierville TN. Our children live in ATL so that is why we have such ties there. After speaking w Jake Doherty, Alfredo Guilen and also Andrew Walker they agreed to help us out through the Holiday Hubris. They got my daughter on the road after diligently working on it all day and they were able to loan her one of the newer ones which she LOVED. WHOM do you think she will be buying the car she loved from now? MB of Marietta that’s who. We own 4 MB cars, just worked out that way and we love all of them. It truly distresses me that a few of the “Big named” Mercedes dealerships just didn’t even want to LOOK at the car to get it back on the road. Lesson learned! From now on go to MB of Marietta for your mechanical needs! They exemplify the standards that ANY MB dealership should have!!

Great experience and super staff!

Ahmad Frozan was my service advisor. Was very pleased withAhmad He was courteous and professional and took the time to take great care of my car . Great job Ahmad Look forward to your service when the time comes

Thank you Terry for making my experience at this location great. Because of your excellent customer service skills, your knowledge and warm and pleasant and attitude . I don?t mind traveling our of my area because of the quality service you give .

Excellent service on my GLK350 had a recall on the air bag , was in and out faster than I figured .I would recommend their service department to everyone

I had a recall on a airbag issue. Took my car in the wait wasn’t too long and everyone was friendly . I will definitely recommend Mercedes-Benz of Marietta

Rita and Albert made my experience a wonderful one! They knew what l wanted and worked with me to make it happen.

Fast, friendly and easy

Terry Castro awesome customer service he made my visit a great one I appreciate him and his services

Ahmad Frozan my Service Advisor is the BEST! He repaired my MB 2013 GLK side mirror. He was cooperative, knowledgeable, and took the time to explain the repair work and cost estimate. I would recommend Ahmad my service advisor for repair and service maintenance to anyone at anytime.

I’ve been taking my car here for years. Customer service is great, appointments are fast and efficient and location is easy to get to. Thanks Ahmad for taking care of our SUV!

Always performs a phenomenal job. Very professional!

Amazing service and clean atmosphere and an amazing staff that answers all questions

The service I received was unprofessional as can be I received a grocery list of recommendations from the mechanic on a 2010 Mercedes E550 with 78,000 miles for over 6,000.00 ridiculous as can be plus after the services completed watched the cleaning department standing around talking and doing nothing while my vehicle was running unattended burning my fuel, and when the vehicle was presented to it was dripping wet, smeared and not clean at all what a professional business and you want 6,000 in repairs when a simple vehicle cleaning is done without pride !

Salesman has good follow up.

Started as a computer evaluation at $220 and escalated to a $800 replacement of spark plugs. Seem a bit excessive for that repair. Was very displeased when reviewing my invoice to learn that I was charged $59.99 to use my debit card. I would maybe expect this from a mom and pop shop, but not from an organization as large as AutoNation. Debt is same as cash. Most people don?t carry around that much on their person

Philip Damato was pleasant to work with and was very knowledgeable. Excellent customer experience.

I had the pleasure of working with Dave Steinfeld and highly recommend him. I had been looking for a GLS 450 with low mileage, panoramic roof, specific interior and exterior color. I had been looking for months! If I ever found a car fitting the description, it had sold. I reached out to Dave and he searched and found my dream car and had it brought to the Marietta dealership in under a week. I wish I had started looking here first! Not only did Dave find the car I had been looking for but he also went above and beyond by checking in afterward to make sure I was happy with everything. He continues to check in which shows that he truly cares about his customers and wants them to be happy with their purchase.

Got to the store for maintenance on my SL 500 and was greeted promptly and got the car in right away. it was a major service and all work was completed quickly and done right. i could really tell a big difference in how the car drove and performed. they also gave me insight of a few other things that needed done but none of it needed done immediately but the advice was welcomed as to what i had to look for. Great service and people. would give the overall experience a big 10!

I always have such a pleasurable experience when I visit Mercedes Benz of Marietta. They always seem to be genuinely concerned about any car related issues I have. When scheduling an appointment, I always choose the service rep Ahmad. He?s the best! Always attentive and very helpful.

Amazing Staff and Customer Service

I made a deal with the Mercedes-Benz of Marietta dealership. With my permission, they ran my credit and they said my credit checked out fine; and that the car belong to me. So that same day Monday, November 30, 2020; they promised to deliver the car to my home and show my wife the key features of the car so she will be comfortable driving it. That did not happen. They kept calling me saying it's coming, it'scoming. After it got too late that evening they said they would send someone to drop it off the next day between 10 AM and 12 noon. This did not happen either. Finally I got a call from the salesman, Benjamin; who told me they were waiting on the finance person to come to my house with the paperwork and the car, along with someone that could teach my wife a few things about the car. So I told him that I want to purchase the car that they run my credit against because that's the car that I have found online and that's the car that I wanted to buy; but they let me know that the other gentleman that they had loaned the car to also wanted to buy the car. Finally they told me that they had loaned the car ( 2018 GLE 350 SUV (silver)) to another Mercedes customer and that they could put me on to a better car, at a better price; and I said no . My wife has been a Mercedes-Benz driver for over 30 years and saw the car line and said that's the one she wanted. Finally the dealership called me and let me know they got the car back from the gentleman that had loaned it to. At the time that I purchased the car odometer was 18,454 miles according to the sales person, Benjamin and the Carfax report on the car. The CARFAX report also indicated no scratches. At no time during my interactions with Benjamin did a sales manager call me or contact me about my sales transaction so it is my assumption that Benjamin was just following orders. The detailing job done on the vehicle prior to his delivery to my home was lacking because there was dirt on the floorboard of the driver side of the car . When the car was delivered to my home the odometer read 19,080 miles. That was unacceptable to me but my wife had fallen in love with the car. That indicated that the person of the day alone the car to only lived about 20 minutes from the Mercedes dealership there in Marietta. Because of the additional miles above what was reported in the Carfax report I asked him where did he go with the car? My concern is that the mileage and the scratches may have occurred after this individual was loaned the car and while it was in his possession; but no one could answer my question about that. To my salesman's (Benjamin) credit, he did offer for me to bring the car to Mercedes Benz of Marietta to have the scratches removed at no charge to me; but I could not do so because my mother-in-law who just passed yesterday (12/09/2020) was gravy ill and could not be left alone. My salesman, Benjamin , did everything I believe that he could to try to address the issues that I raised regarding the scratches and mileage differential. However I never got a call from a manager to ask me about my level of satisfaction with the transaction. After my mother-in-law's funeral I plan to write a letter to the Mercedes-Benz USA CEO in Sandy Springs expressing my sentiments and dissatisfaction .

I went in to test drive GLB because my mind was set on that car, but the manager gave me a great deal on GLC 300 so i when with model , my salesperson Rita was amazing from our first phone call to having the car personally delivered to my house. She answered all my questions was will to let me test drive any car I wanted and I never felt rushed into buying the car.

Dropped off car for Pitstop (check fuel/engine kevels andetc). Had no known problems so I can't exactly give 5 stars because I have nothing to compare to. Customer service was excellent from the time I pulled into the bay and was greeted by the attendant to the time the service rep walked me to my car upon completion. This dealership has always provided me with excellent service. PS. If using/sharing my review in any way please use only my initials and not my full name.

Very pleasant experience no pain went smooth as sil

I love the brand the car itself is fabulous but the service, accuracy and engagement at this location doesn?t reflect what I have come to know and expect as Mercedes Benz standards of excellence.

I was advised by Andrew (Drew) and he made me understand what was wrong with my MB and best approach to help me save cost. I will give him a 5 star.

U work with Terry every to go get my AMG GT serviced. He?s the best above all.

Recently purchased a certified pre-owned gls 450. Pros: polite and friendly when I enquired about vehicle i saw online. Cons: Trunk emblem was damaged when the vehicle was detailed before I got possession. I informed sales rep of the damage and I was assured it would be replaced since it was certified pre-owned and was supposed to be like new. Fast forward 2 weeks later after countless messages the emblem/logo is not yet replaced, the manager that is always not around was supposed to order the part so I could drop it off to have it fixed along with a hole in one of the seats. I am now getting it replaced at a non Mercedes dealership, it is sad that a nondealer walked me through how to activate mbrace and is ordering the damaged part for replacement. After sales service inexistant, after signing paperwork I was ghosted. I like the car, just wanted it in the condition I paid for.

Terry is my service advisor and was helpful, friendly and prompt. He even ensured that I used hand sanitizer on my way out. Talk about caring staff, Mercedes-Benz is the Gold standard for excellent service and customer experience.

Terry was my service rep and he did an amazing job. He was very observant of my time and wanted to be sure that I was well taken care of and that I was totally satisfied with the level of service which he provided. I would definitely recommend him as your service rep.

Mr. King , the salesman who assisted me in selecting an automobile that I am very pleased with, was very helpful and courteous throughout the purchasing process. Also, the financial manager was patient and through in providing information and answering any questions pertaining to obtaining the vehicle that I chose. I would recommend all the staff who were so kind and professional throughout the leasing process. Thank you

Good experience with prompt service. Very courteous service rep. Thanks Claiborne Gaines.

My experience was great from the time I step foot in the door until I left. I came back the next day and purchased the SUV I test drove.

Sales person friendly, helpful and knowledgeable. Car is a wonderful vehicle. Finance system went down and car prep took way too long, but it was well worth it. Got a good deal and car exceeded our expectations.

I met with Dave to purchase a new car and he is very knowledgeable and was extremely patient and accommodating. I was undecided about whether I wanted a coup or a sedan. I test drove four vehicles before making my purchase.

Great service and my wait time was very minimal, everything was explained to me and no surprises.

Always a professional MB signature experience. ⭐️

My car buying experience with sales and finance was amazing . No long waiting and very professional from the time i walked into the dealership. Thank you Mercedes Benz of Marietta !

Ashleigh always go and beyon to make sure we are fine with the service, Ashley you are an asset for Mercedes benz of Marietta. Thanks

Mr. Claiborne was very professional and pleasant to deal with. The only improvement I can recommend is to add a waiting area that doesn?t have an annoying large screen TV.

It took more than 2 hours to purchase a simple part that should have taken less than 15 minutes at a normal parts store. Even after taking pictures and pulling the defective part out of the car myself, the sales clerk still wanted me to go the service section for verification. I didn't need any diagnostics. I knew what I wanted before coming. All needed was the OEM part.

They did not know answer to my question regarding Mercedes me connect. They made me visit them twice and then said that they cannot do anything. After that I called the Mercedes me customer service and they easily resolved my issue.

Went to trade my 2010 E class at Mercedes-Benz of Marietta. Met with Dave Steinfeld of the Sales Department. He couldn't have been more helpful or gracious. The vehicle I wanted wasn't available at the dealership so Dave found the car I wanted in Florida. It was perfect and was delivered in less than 3 days.

Ahmad is very professional, a true Service Advisor.

Past 2 years service department Mr. Ahmad Frozan. I would like to said thank you for service and very nice job.

Terry is my service advisor at this dealership he always have great customer service

The service tech was very friendly and super helpful with navigating me through the immediate and future service needs of my vehicle. She reviewed the status and service needs of my car as though it were her own. We received very confident and competent service!

Love my new car. I would definitely recommend a friend to this dealer.

The experience with working with sale personnel at Mercedes Benz of Marietta was outstanding they are very knowledgeable about the product and the place is very warm and very clean I would recommend to customers if a Mercedes is the car that you want please visit Mercedes Benz at Marietta

Almost every time i go there, there seem to be constant shake up, change in personnel. They always are higher priced than the other dealerships on service and NOT very customer friendly. I had to argue for them to accept THEIR own coupon. Picked up my car that was not washed, of course they tried to convince me that it was, jamaica beef patty crumbs still on the floor on the drives side and the rain spots on the trunk was still clearly visible. To change a battery, $410?

I was charged over $1,500.00 for fixing my fuse box in my GLE 350. In reality, it could have been fixed for $10.00; but this dealership was dishonest. I will Not buy from them or use their service department again. Please, Beware!!!

I was there for SEVEN hours when I was told it would take three to four hours. They were nice and bought me lunch.

They were professional and did excellent work on my Mecedes

Ashleigh was phenomenal. She was very caring and thorough. It felt like I'd known her for years. She was sooo patient as I voiced my fears about purchasing a 2007 GL. 450. The crew did an amazing job. We were glad we checked before buying it. It ended up NOT being a worthy investment. Thanks, Ashleigh. Thanks, Mercedes.

Terry Castro was very friendly and efficient. Was accurate on explaining why I shouldn't leave, without having my recall done. I came in only to get my A schedule service. However Terry convinced me to get the recall done....3 hours later I patiently waited. Bottom line Terry Castro my srv advisor, job well ? done Denyce Simmons

My service experience was a pleasurable one as each time I have visited the service department at Marietta Mercedes Benz. My Service Advisor Mr. Deitrick Houston is an awesome Service Advisor and each time has treated me like he would want to be treated.

Ahmad Frozan provided excellent customer service ensuring that the problem with the tire was remedied.

David was awesome. Great service and very friendly. I was very comfortable dealing with him. Thanks David

Timely service while waiting on an estimate for my vehicle. Staff was friendly n professional.

I ordered my GLC300 through MB of Marietta and they are the only service shop I use. My service advisor Ahmad is thorough and explains things in a straightforward manner. Thanks, Ahmad, for your courteous, professional, helpful demeanor!

My Service Advisor Terry always greets me with a smile. He?s very friendly, professional and takes great care of me and ensures my vehicle is too.

Service people were very friendly and returned my car promptly - even gave my car a free wash.

I bought my 2016 GLE at this dealership. I thought fair price and I?ve been pleased with service work. My service writer is Terry Castro. Great guy!

My service tech Ashleigh was excellent. Got me in and out in a timely fashion and communicated clearly when parts were in and when I could arrive to have work done.. very pleased with her assistance !!

MY SERVICE ADVISOR MR. TERRY CASTRO, HE WAS VERY KIND AND EXPLAINED WELL.

Terry Castro is a great service manager. Also helped me understand some features of my car that I was confused on.

Rob Christian is the best service advisor I have ever encountered. From the moment we spoke on the phone and met in person, he has delivered impeccable customer service. He has quick response times and ALWAYS follows up!

Great price on my trade in on a Mercedes 2013 ML350 Bluetec. The used car manager was exceptional and gave me the best price possible for my vehicle. I am proud to say that within 30 minutes I was walking out with a check from the Mercedes dealership.

I purchased my first Mercedes-Benz here in Marietta and had an excellent experience. My salesman, David Steinfeld provided outstanding customer service. He was very patient and worked with me to find the perfect car. He was also knowledgeable and gave great insight into each car that I inquired about. He exhibited care for me as a customer, not only trying to get a sale but ensuring that I was happy and got everything that I desired in a car. He was personable and made sure that I was comfortable throughout the buying experience. He seemed to be genuinely happy for me.

We had a great experience at Mercedes Benz of Marietta. Great service!

Great! They took good care of me! Thank you!

Robert, my service advisor was prompt, courteous, informative and extremely efficient! Highly recommend

We had a Great experience at Mercedes Benz of Marietta.

CJ is my representative and he follows up with me and is very attentive

I bought my Mercedes from this location and have been regularly taking the vehicle in for it's mileage service. The staff are extremely courteous, especially Ahmed who was my representative for the last service, and the work is always done well and on time.

I worked with Phil D’Amato in purchase of my new GLE. He was very easy to work with. I would give him a ‘10’ rating.

Ahmad always does great. Very pleasant to work with.

Process was good okay because I knew what I wanted. Not a fan of the sales person. Told me the wrong loan percentage, disorganized, and really only looking out for her own interest.

I came in without an appointment and was treated with the utmost care and respect. Terry was very helpful in his diagnosis and the solution to my problems. He also was able to take care of me without a long wait. I am very grateful for the service that I received, and I definitely will be returning.

Highly recommend Dietrick Houston with Mercedes Benz of Marietta!!!! Dietrick was very knowledgeable and very accommodating during my service. Ask for Dietrick for all of your service needs, you will not be disappointed!!! 5 Stars ⭐️⭐️⭐️⭐️⭐️ Lesa Bressner

Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brought a CPO, the process was bumpy at first, the car needed a few repairs, and Joe and David at the dealership put in the time and work to make sure I was happy and satisfied.

Great customer service. 5+ Stars.

The service Rep. Ms Ashleigh Nichols was very professional n patience. She kept me updated during my entire process. Awesome customer service here.

Robert did an awesome job with my service. Definitely recommend this dealership

I WISH THERE WAS A ZERO STAR RATING. VERY POOR CUSTOMER SERVICE. THE WORSE I'VE EVER EXPERIENCED. I WOULD NEVER RECOMMEND.

My service advisor Terry C. was fast and efficient. He was very knowledgeable and understood my needs and concerns. Great customer service and I highly recommend him for all your service needs.

Left the vehicle for simple work, comes back with a machine gash. 3 calls, 2 emails, no reply. Sounds like guilt to me??? zero stars!!

The customer service was outstanding Ashleigh Nichols made sure I was well taken care of her communication on what was going on with my car was great, I was informed through the entire process.

Best guy dealer i got my first car Mercedes benz c300 so easy and nice . So friendly and professional. Won’t let you down .

Dexter Thompson was an amazing Advisor. It was my first time at this location and I felt like royalty lol sounds dramatic but everything about my visit Was incredible . He explained everything to me regarding what will take place on my visit and how my car would be handled. I asked tons of questions and not one time did I feel rushed! I was able to drop my car off without any hassle and he called when it was ready. This was the best experience I?ve ever had and I would recommend this location for your service needs.

Excellent Service Adviser Terry Castro! Took the time to explain in detail, was very courteous and professional.

Great team. Very responsive and down to earth. Updates almost daily. Answered every question with concern

My experience here is always pleasant. I also prefer this location to the Buckhead location and would often drive 30+ minutes just to bring my car to this location. Also, my service advisor, Ashleigh, is amazing and always helpful.

My Service Advisor was great. He was very knowledgeable and friendly. He took the time to show me some functions on my car that I did not know how to operate.

I would not use this dealer as they do not answer the phone in the service dept. I later walked in. It didn’t look like a service department. Looking bewildered, no one came up to help me.

Mercedes Benz of Marietta was amazing. They went out of their way to find me the exact car I wanted during the beginning of covid when inventory was limited. They made the buying process quick and easy. The entire team worked seem lesser to make it easy for my first lease. I will recommend them to anyone!!

I booked and confirmed I would get a loaner car. His is not the first time. Two service problems have not bee. Addressed, one of them for 3 years. I?m moving to another dealer.