I am a new customer to Mercedes Benz of Marietta and I am very pleased with the service and care that I received. My salesman Rohn Lee went the extra mile to ensure that I got exactly what I wanted and I am so happy with my purchase. Thanks for making me a highly satisfied customer!!

My experience with AutoNation Mercedes Benz was awesome!! Eric helped me find the perfect car even when I was undecided so many times! They where patience and made me feel so comfortable! They gave me an awesome deal! I’m glad to be apart of the Mercedes Benz family! If your looking for a new or used Mercedes Benz look no further!

My recent experience was great! The willingness of the staff to communicate with me via text and basically negotiate the deal via text proved quite the enjoyable experience. I went in the next day and finalized my purchase. I recommend this dealership.

Steven Moore was the best. Highly recommend

Great service from Stephen Moore. Second perfect car he has sold me!

I just bought a 2.5 gal DEF from this location and paid $60. I pay $15 for the same product at the dealer in my home state. Not having an account at this location I was expecting $20-25 price tag, NOT $60. It's my last time at this location

My initial visit to this Mercedes Benz wasn't very encouraging. I walked around for approximately 5 minutes without anyone greeting me. Sales agent Mark Higgs was coming from a back room and immediately engaged me. Although I wasn't ready to move forward he answered all questions I asked. Mark followed up with me weekly until I was ready to purchase. He made absolutely sure I got what I wanted. During my process, every player (rep) was courteous, pleasant, engaging, helpful, and went above and beyond to ensure my satisfaction with my GLC 300. Thank you Mercedes of Marietta and especially Mark for knowledge and professionalism. You have certainly gained a loyal customer!!

Ask for Mark Higgs. He wont let cha down 👍👍👏👏

Worse customer service. The service manager Jim does not care to show one bit of interest in calling back after leaving several messages. I have made several attempts to repair my vehicle here and still cannot get this issue resolved. I have made a complaint to corporate and they have referred me over to RBM of Atlanta. I will never come to this dealership again. Do not waste your time or money. No one returns your calls and they do a horrible job with repairs!!

.“Fantastic place, great customer service!” This dealership was top notch! Mark went above and beyond to make sure I purchased the Benz, I was most comfortable with. He was honest, upfront and did not sugar coat the offer. He was in no way pushy, arrogant, or a shark we often experience when visiting a dealership what-so-ever. He was paraprofessional and that was very comforting after I decided on a car, the process was absolutely painless. We did the paperwork and I left to attends a previous appointment and by the time I was finished with my appointment, it was time to finalize the deal. So quick and professional. I felt like family by the end of the whole process! I would recommend Mark Hoggs to anyone who is looking for a Mercedes Benz vehicle.

I had a great car buying experience at Mercedes Benz of Marietta. The staff was attentive and friendly. They were extremely knowledgeable of the products and offerings. They were incredibly efficient and had me out in no time. I highly recommend Mercedes Benz of Marietta. Ask for Holly Handelman!

Great dealership! My second purchase there in 3 years!

The sales associate, Benjamin, was very helpful, professional and very knowledgeable about the cars, the finance manager, Eugene, was awesome, friendly, professional and had a lot of helpful hints to make the financing process seamless. Elijah, introduced us to the new car and has so much and admirable knowledge about all the impressive gadgets in the Mercedes Benz E300. As a matter of fact, MB or Marietta has successfully put together professional team to help car buying to be an easy process. KUDOS to ALL.

Mercedes Benz of Marietta was above and beyond all my expectations. After driving 6 hours to arrive there. All I had to do was test drive and sign all paperwork was ready. Very friendly and professional staff with excellent customer service.

We were expecting to walk in and walk out with our car the same day. It was not the case. There was a really irritating noise or vibration coming from the right passenger side underneath the car. We were given a number of different reasons for it and told it would be taken care of, it was not. We finally got the car about two weeks later with the same issue. We were told all Mercedes E-350 have this issue. I find it hard to believe.

Service Cost is High Enough as Expected, But I Have a Problem With The Hidden Fees. The Fine Print Scam!!! BEWARE Of Shop & Disposal Cost

Stan was an amazing salesman. Stan was very caring in helping us with our selection and made the car buying process very simple. Kudos to Holly and Matt as well for being very helpful and courteous during our visits.

Stan was an amazing salesman. Stan was very caring in helping us with our selection and made the car buying process very simple. Kudos to Holly and Matt as well for being very helpful and courteous during our visits.

Impossible to speak with service technicians on the phone. Don’t bother calling them. It’s a dead end

It was a pleasure working with Mark Higgs; his customer service was top notch, professional and easy to work with. I will be back for my next purchase. I highly recommend Mark.

I worked with Mark Higgs, as my Salesman. I would recommend Mark any day of the week ! He was very professional, knowledgeable, and his customer service was top notch.

Great purchase experience...

Very good experience.

I have interacted with sales, finance and service and I have to say it was a pleasure. All top notch friendly people!

I came to drop of my car and was told there was no loaner by one individual, as i was sitting there another service rep came to check on me and i asked why there was no loaners and he said where did i hear that from they had many.. As they porter was talking my car to the mechanics bay he was eating in my car.. Why my car was in their possession i had many new scratches on my vehicle . When i refused to get the services they recommended and paid for the inspection the sales rep got an attitude.. never taking my car back there again...

Shopping for a new vehicle is not always enjoyable. The sales staff, especially Stefan, was great! We not only appreciated his knowledge but also the fact that he respected our decision making process which brought us back. They gave us a fair deal on our trade-in and new car price. We will review the service department if/when it is needed. Today we are pleased with our purchase from Marietta Mercedes Benz.

Matt and Alexa were great to deal with! Very professional and helpful.

My experience at Mercedes Marietta! The sales rep Mark was very knowledgeable, not pushy at all, but was able to meet & exceed my expectations!

Great service and parts staff. Plenty of room to find your own space with coffee and snacks. Over head view of repair bays let's you know when your vehicle is ready!

Was end of my lease and I wanted the same car - which was discontinued, and the new model wasn't expected to be out for another few months. The rep at MB Marietta sourced a car for me, which was still en route, and stayed on top of it to make sure it was delivered to their location, and that it was then delivered to me. She was a tremendously helpful resource. The entire leasing process went smoothly and I happily drove away with my new MB SLC! THANK YOU MB Marietta!

Good experience until I found out the website description of the 2013 Buick having new tires was not correct. Only 1 tire was new. The other three tires were 2 years old. Unfortunately, I found this out after the fact. Contacted the dealer, but as of today, two weeks with no response.

Terrible customer service

Can't wait to see this beauty at my favorite dealership!

Awesome manager there SHEMAR JONES keep up the awesome job.

Stopped in to look, salesman in door looking at me...I refuse to do business with any company that after I look I have to come in and find a salesperson, wasn't like that at MB of Buckhead, where I had a choice of salesmen. It's just as hot outside for a customer walking lot and then walk on showroom to find salesman to walkout again. Cars dont sell themselves, even when I research it on line....when I walk on lot someone should greet me...if I have to hunt you down I wont be buying a car from you.

Great service friendly staff clean place. Excellent maintenance Mr. VLADIS. He is the Best..

I went to the parts department to order a paint match because my vehicle paint is coming off in over a dozen places starting at the 1st 100 miles and getting worse. Mercedes told me "that is just how paint is". The color match paint was supposed to cost $50.12 but they charged me $5012.00 and when I called to speak to a manager the people told me "all the managers are gone and won't be back until next week..." Then I was hung up on 3 times. Felony fraud is a very serious crime but these guys refuse to help and the sales department is the only line that will pick up their phone but once they find out you're not a buyer they get rid of you. UPDATE (Day 5): 5 days trying to reach a manager and 5 days of being blown off completely by this dealership (Over 20 calls). They either lie and say a manager is not available or transfer you to an dead line intentionally. I have NEVER seen worse customer service from a shay dealership, definitely would not expect this from a supposed luxury brand that self-praises it's customer service. UPDATE (Day 10): Numerous phones calls to this management team has net numerous "out of offices" and "someone will call you back immediately" but ZERO calls from a manager. Mercedes is still in possession of my stolen $5000 by their employee and have ZERO accountability for their actions. Reading the reviews for this place it is obvious they have a leadership issue and the General Manager should be fired. UPDATE (Day 15): After two weeks of calling this location and being told "a manager will call you back" I have yet to receive a call from any manager at the location. My bank finally was able to resolve the erroneous charge through a chargeback but the location leadership has taken ZERO ACCOUNTABILITY for their incompetence. Calls to Mercedes Benz corporate were just as ineffective as the location. I will NEVER work with or purchase from Mercedes ever again. Their lack of customer service is by far the most disappointing. Now I have to figure out what to do with my new vehicle that has chronically chipping paint before it hit 10,000 miles since I cannot use the dealership anymore and cannot expect anything resembling service from the corporate office.

Had my vehicle towed in on a Saturday night because of a flat tire. They ordered, received, and installed the tire on the following Monday. I got my car back the same day. Excellent Service!

Friendly people, quick service. Mr Travis was extremely helpful in pushing my car through for me in a timely manner.

09/22/18 Worst place I had the misfortune to walk into. First nobody was at the front desk to welcome anyone. So I Decided to help myself in looking around for the car I was interested in and still no one Even payed any mind to A small petite woman walking around with a 8 year old child. I went outside the parking lot looking around at the cars they had and still nothing.Sooo if any of you remember a small petite female walking around and no one Even bothered to ask CAN We Help you. Thanks a lot. so I got back in My white VW Tiguan ( hope some remembers seeing me ). And decided to go back to my Volkswagen car dealership and get myself a new car. You people just lost a sale

Very pleased. Let me say that the sales staff here is top notch. From start to finish, our experience was above and beyond all expectations. We needed very specific options and they went the extra mile to get us exactly what we wanted instead of trying to push us into something from dealer stock. 5 stars all the way.

I REALLY wanted to have a great experience here but it was an epic fail. When I first walked in, nobody was at the reception area to welcome me and when I walked to the service area where I saw several employees, nobody bothered to welcome me, say hello, or ask me who I was there to see. After about 10 minutes of aimlessly wandering around, somebody asked me who my service advisor was. My service advisor was great & I'm glad I got to meet him. I spent about 10 minutes with my service advisor when they advised me it would only be a few more moments before my vehicle would be ready. That was a lie! I waited at the dealership for 2 hours to get my car and the repair to my key was already completed when I arrived shortly after 5 P.M. there is no reason I should have had to wait that long to get my car considering the repair was already completed and they knew I would be there to pick it up hours in advance. No one even apologized for how long it took for my vehicle. Thank goodness I have a wonderful Mercedes mechanic that I bring my car to for service, otherwise, I would be forced to endure bad service for the lifetime of my Mercedes ownership. If you don't have a manufacturer's warranty on your vehicle then don't bring it here! Take your car to Benz & Beemer on Roswell Road instead! Dave will take amazing care of you!

The Managers were great. Bryan the "product guy" was extremely personal. The sales team was helpful. The maintenance/ car care team was fast. My experience at Mercedes Benz of Marietta's Team os 5-star worthy.

Really nice and professional customer service.

I wish I would read comments before I went there! I can’t say my advisor was rude, he was actually nice and provided a good service. I was happy until I started asking about all charges. I felt that it was much more that I was expected. Well he really didn’t want to go over it and after 5 min, he took papers back from me, did something on his computer and here you go ... 100$ less. Didn’t even explain it to me. So I wonder how often they do it and maybe not many people actually question it. Well I guess he felt that I’m a women and not smart in 🚗 so it’s ok to do it. Now I wonder if they lie, do they actually perform the service we pay for? I doubt! Im planning to report it to the headquarter and other places... not acceptable plus some other issues I had but not going to mention it here.

Exceptional customer service.

Worse service. I think any dealership associated with autonation is horrible. I have gone back three times to fix issues that they have caused. No rental. Waited so long. Every time I’ve gone they go through so many service reps. I recommend taking the drive to rbm of Atlanta. Never going back again.

The worst Mercedes Benz dealership of all. I’ve been trying to get a hold of somebody at service for the last three days. No luck so far.

Very easy to work with. High level customer service.

the staff was friendly and accommodating

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

Terrible Service go to Mercedes-Benz of Buckhead or South Atlanta.

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

I just too delivery on my 2019 GLC. It is perfect. Worked with great people and enjoyed everything from the design to the pick up of the finished car.

I had a ton of concerns... 1. Poor customer service 2. Time wasting waiting on diagnostic test 3. Lenny providing incorrect information regarding my service request 4. Lenny being inaccessible I had questions regarding total cost of my repairs, he never returned my calls , my repair was for an O2 sensor he said would take an hour about I was charged 339.00 for labor. The only reason I knew to pick up my car is because I called 5 times depending to speak to Jim...the one from Tampa. During my last appointment, Jim personally drove my daughter and I home. He delivered the best customer service and I will never forget that. I’m live to close to this dealership and paid too much more for poor customer service...now I feel obligated to take my car to the Buckhead location! I’m more than willing to discuss the specifics regarding this appointment with JIM. My number is in the system.

I had an excellent experience at Mercedes Benz of Marietta, I will be telling my friends about how well I was treated and how well it went. I never thought I would own a Mercedes. I'm very happy with my C300. I would like to thank Mr. Stephen Moore for everything. He honored everything he told us about the purchase of the Mercedes. All the questions were answered.

Jeff was absolutely great, good old customer service.

Service Staff was horrible. I expected better from Mercedes. I had a warranty and felt that it was the responsibility of the staff to contact the appropriate parties to complete the transaction and also to contact me with status update. Instead, I was the one who had to play phone tag to complete a simple navigation screen replacement, which took almost a month. Unacceptable in my opinion.

My buying experience at Mercedes of Marrettia was beyond excellent. My sales person Enita was awesome she was very honest about the vehicle up front unlike some of the local car lots I went to. The sale and purchase went quickly I was in and out of there in no time. Thank you again Enita and Eugene you guys are awesome!!!

Excellent Service!! Thank you Ahmad for the great service! Felix C.

Do not go to this dealer. Took my car here last week because the abs light was on and was charged $200 for a diagnostic test only for the light to come back on yesterday as I was driving out of state. I can’t get a manager on the phone or a call back and I’ve called twice today but another Mercedes-Benz dealership was able to get them on the phone. Very shady. These people tried to take advantage of a single woman and thought I wouldn’t know any better. If I could give 0 stars I would. I won’t be returning.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

Part of AutoNation. Was given a quote and went to pickup key copy. Then they tried to change price and say it had to be installed!!! BS!! Unacceptable!! Can we go negative stars. Beware AutoNation as a Mercedes dealer.

Beautiful facility, lacking in the customer service aspect

I had an awesome experience. You guys are very professional. I would most definitely recommend friends.

My husband and visited this location wanting to purchase the new 2018 Mercedes Benz metric 8 pass van upon arriving while in the parking lot no one came to greet us as a potential buyer looking for vehicle to purchase we then walked in still no greeting of any person again then we approach the front desk I spoke to the lady seated up front asking about looking at this particular vehicle she somehow thought we had an appt to se someone I explained we did not she did phone for someone to come while waiting she did one great hospitable thing she offered us bottled water we're still waiting several person's working there just walked by us never acknowledging us or asking did we need help with anything yet we're still waiting so went to sit down in the waiting area at that time my husband and I talked and decided to go on the back lot to see the 2 black vans that seemed available we were looking to purchase 1 may 2 one young black male came to help with locating where they was I thank him his time he said he would go inside to get someone with the key so we can look inside the vans we waited for 15min still no one the gentlemen came a 2nd time saying he don't know why it's taking that long so waited 10 more minutes in the 95 degree heat I turned to my husband and began to say this the worst experience I've in my whole life no customer service at they get a F from us never will I visit that location finally a lady came to the lot looking around but still no acknowledgement again so we both decided we will spend our 100000.00 inheritance money to another dealership Infinity my first choice but my husband likes Mercedes Benz to God be the Glory for other dealerships

The folks were very nice and were not pushy!

I like Mercedes of Buckhead better than this location.

This was my first time buying a car on my own and the entire team was a pleasure to work with and very good at what they do. I couldn't be happier with my new car and how knowledgeable, honest and efficient the entire team was. When I first walked in, I was promptly greeted by the Sales Manager who was very professional and on the ball. He promised I would get the best deal possible and I did. I would HIGHLY recommend just going straight to them to shop and knowing you will be in good hands. I couldn't be happier with the entire process and the new vehicle! Thanks again!

Sales staff did not pressure me to purchase. I purchased online and final negotiation based on test drive. I am overall very happy with the purchase. The Audi S5 Cabriolet was missing carpeted mats and second key (expensive items). I do like the fact the dealer did put money into the care and maintenance of the car and provided detailed photos and clean carfax. I had to drive nine hours back home and the car is safe, reliable and very comfortable. As an out of state buyer, I would not hesitate to work with the staff of MB Marietta again.

Great servise, great people! 👍🏻👍🏻

Salesman - Mark Higgs is great! Service advisor - Lenny Wierman is very helpful! Will definitely return in the future.

Matt was great helped me get the rt car for my girl🔥🔥💯

The purchasing and financing portion of our experience was a 5! Excellent service on the front side of the purchase. Awesome team! However after having the car for just 12 hours my wife blew out a tire. No big deal. So we thought....the service guy tells us that because the purchase is so new that the warranty paperwork had not been filed yet and we would be on the hook for this bill and have to pay out of pocket. Obviously we told them this was unacceptable and demanded to speak to a manager. A fiancé manager got involved and quickly took care of the issue! Then they tell us they do not have the tire in stock and need to order it. No big deal. They say we will be able to pick up the car Friday afternoon. I do not hear anything all day so I call the service department. I am told that the warranty will cover the tire but they are still awaiting warranty approval for the wheel alignment. I questioned why we neeeded a week alignment ? We did not hit a curb. We ran over a very sharp and heavy metal object. The service department said oh when this happens you almost always need a wheel alignment. I said do me a favor put the new tire on and check it before assuming that I need a new wheel alignment. The service guy said it does need an alignment and we have to hear back from the warranty Department. He said you will be able to pick up your brand new SUV on Saturday. Mind you this is just a flat tire! Saturday comes and no call. So I call back. The same service tech tells me the warranty department is closed on Saturday so I will not be able to pick up the SUV until Monday! Mind you this is JUST A FLAT TIRE! Monday gets to be late in the day. I call the service department and they say your car is ready. I said is there any charge? They say no. I said what about the wheel alignment? They said oh as it turns out it was just a flat tire and you did NOT need a wheel alignment! Seriously? You kept our brand new SUV Thursday through Monday and it did not even need a wheel alignment? Terrible customer service!

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. I left with my new Mercedes .....

The purchasing experience was a 5! Outstanding sales and finance people. Top notch! Unfortunately 12 hours into owning our new GLC 43 AMG SUV we had a tire blow out. No big deal. Had it towed to the service department. My wife gets to the service department with the SUV and the service tech tells her because the purchase is so new that the paperwork has not cleared and we will be on the hook for this and have to pay out of pocket. Obviously we said this was unacceptable and demanded to speak to a manager. A finance manager got involved and quickly had this straightened out. Then the service tech tells us they do not have that tire in stock and have to order it. The finance manger put us in a service car so no big deal. Mind you this is Thursday morning. So it gets to be late on Friday and I call the service department and the tech says. The warranty paid for the tire but not the wheel alignment. I questioned why I would need a wheel alignment? We did not hit a curb we ran over a very sharp and heavy piece of metal in the road and it sliced out tire. The tech says when this happens the car almost always needs. Wheel alignment. I said do me a favor. Put the tire on the car and test it. Do not assume it needs a wheel alignment. He said he did and needs an alignment. He said he would get this straightened out and we could pick up the car on Saturday. Mind you this is a FLAT TIRE! It gets to be late on Saturday so I call the service department. The tech says the warranty department is closed today so we will not be able to deliver the car till Monday! We have had this car in our possession for 12 hours and it has been in the service department for 4 days now for a FLAT TIRE!!! Monday rolls around and NO CALL! I call and they tell me your car is ready for pick up. I asked if there was a charge or if the warranty covered it. They said no charge. I said what about the wheel alignment the warranty covered that? They said as it turned out it was just a FLAT TIRE and it did not need a wheel alignment! They kept my brand new SUV Thursday through Monday for a FLAT TIRE! Ridiculous!!! I have had better service at Nissan, Hyundai and Ford!

I had an appt to drop my S550 off (a/c) and pickup a loaner but when i got there i was told that a diagnostic had to be performed (2-3 hrs) before a loaner could be issued (not what i was told when i made the appt); that i could wait for results or be shuttled back home and a loaner brought to me next day. I accepted the latter but after a 15-20 min wait the srv rep said that they couldnt provide the shuttle as it would involve the driver working O/T and they typically dont pay O/T for shuttle employees and if i still didnt want to wait that i should bring my veh back in the morn and a loaner would be provided w/out delay (per srv mgr). I left and wont be returning.

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Best cars ever

Great customer service!

Dealt with Ahmad in Service and was extremely pleased with his willingness to help. Came up with a solution and got my customer's G550 wheel locks taken care of quickly so we could finish our end of the service. Would highly recommend going through Ahmad next time your Mercedes needs service.

If l could give This location zero stars l would. I took my car in for a diagnostic test for the engine check light and the add blue signal was on too on a Thursday. They made me pay $475.00 to get the add blue fixed. Driving out l go back to them saying the engine light is still on. Armand the guy helping me said l should drive the car and if by Monday the light don’t go off l should bring in the car. Friday l call him because the add blue light came back on and the check engine light never went off. Monday Which is today l take the car back in and was given a rental. Hours later Armand calls me to tell me the reason my engine light is on it’s because of the oxygen censors. And it will cost me &1200 to get it fixed. Ok so why was l not told about this on Thursday and what happened to me paying 475.00 initially for the same problem?. Yes driving a Mercedes is a “luxury car” but that don’t mean people can just dish out money just because it’s Mercedes.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

The entire experience of purchasing my car was basically good. Arnaldo and Enita responded to my email inquiries quickly and provided all of the information I needed. Enita then handled the test drive and sale when we arrived, and Portia sat in the car with us and explained every feature of the car. Each person along the way was friendly, knowledgeable and extremely helpful. This was the best car-buying experience I've ever had! The only drawback was that despite the posted time being 1 hour to 1.5 hours, we there 5 hours to complete the entire process. But with a great car and otherwise good service, we considered that a minor detail.

Very nice.

Overall impressed with the manner in which I was treated from the moment I walked into the dealership. The car buying experience itself took a little longer than I preferred. Yet overall impeccable customer service, willingness to get the deal done was always the top priority. I am glad I came to a Mercedes dealer. I am pleased with my purchase and very likely to shop Mercedes Benz again no doubt.

I had an amazing experience at this location. My friendly and knowledgeable sales rep Charles N. made my decision and purchase painless. This was my first luxury vehicle purchase and I was uncertain if Mercedes would be the one. BUT after talking with Charles N. about the class I was interested in, it made me more confident that I was making the right choice. The entire staff was courteous and kind, and with a purchase as such you always want to feel valued... I’m still smiling! Thank you Mercedes-Benz of Marietta...!!

Great service, thanks Jim for getting us in and out quickly so we could continue with our journey in our Mercedes Sprinter Rv.

I had an awesome experience at this location. I was shopping around and went to Mercedes Benz in Buckhead(horrible experience). A friend told me go to Mercedes Benz off Cobb. The best referral every. I met Ryan the sales rep. All I can say is outstanding customer service. Ryan was absolutely polite, listen to what I was looking for, patient, understanding, and willing to take as much time as I needed to ensure I was happy with my decision. He help assist me in finding a car that I could also afford. I LOVE my new car. Even in his absence he ensured Sterling would offer me the same experience as I had with him. These two guys are partners for real. Again thanks Ryan and Sterling. I look forward to getting with you guys on all future car purchases.

nobody seems to want to take responsibility for anything over here. was shunted between the reception to service to parts with differing information from each rep, ....... if it wasn't for the fact that only they can work on the car i would not opt for service here! Not the caliber of service expected from a Benz dealer.

If it were possible, I would give 10 stars for the incredible service, the kindness and the accommodation that I received from Mercedes Benz Miami. It was an exemplary experience and they secured a most beautiful C300 for me while I was consumed with a family loss and had to travel out of the country. William McVadon and Manny Herrera were 11 out of 10 in supporting me. Love my car and love Mercedes Benz Miami. I am a returning customer and will continue to go back. I am beyond grateful

Good customer service, but I noticed that my warning light was still on after I picked up my vehicle and got back on the interstate! Now I have to go back in on a Saturday morning for them to look at it again! This should've been checked before they handed the vehicle back over to me! Not good!!

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

It took me more than one hour to schedule appointment, they transferred me around 5 times, all these other departments are like different countries, they don't communicate between each other and one department is not others departments matter, They never call you back, front desk person took my number, never called me back, They ask you to leave voicemail if other department does not answer and nobody calls back, 6:30 nobody picks up phone, none of the departments, weekdays, I thought they close at 7, Very inconvininet, Or maybe this is a different kind of hight of service that I, as a customer don't understand , I look at mercedes as if they know what they are doing, but this is just super inconvenient, Seems very much like they do not care about customer Very bad setup and system of customer service, they try to connect you to someone else as soon as possible and forget about you, other does the same and it carryes on to next and next

Worst customer service I have ever experienced. The lies the lies were too many to count. Go to a different location .

Called the service department over a dozen times and let call back number, never called me back. Called sales department also and left call back number never received a call. Will take my business to another dealer. Steve G.

Great service!

Very disappointed today picking up my car after getting it serviced. First the car I was given to drive while my car was at the dealership for 5 days was dirty inside. Not classy at all. When I brought it in and parked it an attendant said I couldn't park there and move it. I said this is your car, you move it. When in the office waiting for David to get the paperwork ready, the manager comes over and slaps down some papers on David's desk while I am there and starts asking questions of David. I am sitting there in disgust while watching this unclassy move by the manager. This whole dealership needs a complete overhaul from top to bottom. The reviews I read were not good and I was not happy!! Alan

By far the WORST car buying experience of my life!! DO NOT come to this dealership if you want a quality experience. The team is only focused on sales and not the customer! It took over 2 weeks for my vehicle to arrive and during that time I received not 1 call to update me on when the vehicle would be delivered. When it finally arrived, it had a scratch and the GM said that I would have to an additional $1000 to get it fixed, although I had purchased the interior and exterior protection service. When the vehicle was dropped off it was filthy and missing my additional key! DO NOT BUY HERE!!!!!!! You're better off at a used car dealership!

Good service 😍

I worked with a fairly new salesman by the name of Ryan Thomas. He was extremely patient, helpful and provided great service during our process for purchasing a vehicle. I would recommend Ryan for anyone that is in the market for purchasing a Mercedes Benz in the Atlanta, GA area.

I had a amazing experience at Mercedes-Benz of Marietta! The team is very professional and Rita T is absolutely the best! I highly recommend this location if you are in search for new or pre-owned certified vehicle.

Service is very expensive, that I am not surprised about. Wht I am surprised about is that I took my car to fix the ac, and as soon as I got home, the ac had stopped working again

MBUSA should purchase this dealership from AutoNation stat! . Sales and Service are pathetic....this dealership is an awful representation of the Mercedes Benz brand ,culture and representation.....There are two employees that made our experience better.

Overpriced franchise, overall experience was not very pleasant

Poor customer service

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Very pleased with our salesman (Charles Nichols) and the experience in general. Buying a car can be a painful experience but MB of Marietta and particularly Mr. Nichols made a pleasant one.

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Out of warranty work is expensive, however, this dealership gets the job done right the first time.

Be very careful with these fellas while dealing. Their management changes fast, they will use all tricks to rip you if you have a leased car every time you bring for service and new story everytime. Current GM is not customer friendly et all. He is just looking into your pocket for service revenue. My opinion with experience .

Great service so far! Love my car

Not good today...May 18, 2018. Service experience has left some question to "All or Nothing".

The service was excellent. Every detail was attended to. I felt I received a great deal and I really love my new car

I visited the dealership for service and the help that I received was stellar. Brakes and alignment. Brakes perfect. Alignment not. But they will still take care of it.

Excellent service when I had to drop my car off. Danny and Gabe were helpful in getting me a loaner car and able to get my car done quick. Haven’t been to a car dealership with such efficiency.

Bait and switch when it comes to service call fees. Ahmad made some racist comments. The worst service I've received ever. Incompetent is a word used to describe Ahmad and this place and I have found that to be the truth. Ahmad claimed my 2014 e350 needed a new 15k engine when all that's wrong is a intake leak. Save your time and money and DO NOT bring your car here. Trust me. Especially if your of any color but white.

I was told I couldn't afford my mercedes. Why? Because the color of my skin?

My experience with the Mercedes Benz of Marietta dealership was not good . I brought my car in for a B service and was told it would be $800. When I here there last week for the same service I was told by a different advisor it was going to be 500.00 for the B services at 20,000 miles . So I ask was I covered under the maintenance warranty, so the guy checked with the financial department and came back and said I have two maintenance warranty that was good until June 2018. I come in today it’s a different story. Now I don’t have a maintenance warranty plus the advisor says it’s going to be a 40,000 maintenance check and it’s going to be $ 800.00 So how is that I need a 40,000 check when it’s only 27,000 on the car plus I was told by the advisor that the work would not be started until it’s was verified by the financial department that I have coverage.So once I spoke to the financial department about what’s covered I decided I was not going to get the 40,000 check and just do the basic on my car, well it was already done when I was told it would have to be verified first before they could the work . Which piss me off because I ended paying $791. Which I should have been told first that they were going to go ahead and start on my car when they were supposed to be waiting to see from the financial department what was cover. Cynthia Williams- Johnson

Would never go back,,,no one seems to know what to do

Sales Consultant, Charles Nichols made purchasing my vehicle a pleasure. He was very knowledgeable, patient, friendly and he really listened to my concerns. I am extremely happy with my purchase. Charles provided a professional and personable experience. Outstanding service Charles Nichols!!!

I had an excellent experience! Before I ever got to the dealership, I was called and emailed to insure that our times for our appointment were confirmed. Once at the dealership I was greeted immediately upon arrival. I worked with Sean Reid, who was a fantastic representative. He was polite, respectful, thorough, and expedient. The sales manager came over to thank me for coming in. Sean took me through some of the features of my car, and another representative went over all of them upon my next visit to complete my paperwork. I was never pressured to buy the car, nor was I pressured on being 'upsold' anything else. I received the car clean and filled. I traded my previous car for a downpayment, and got a very fair price on it. I highly recommend Mercedes-Benz of Marietta. If you have the experience that I had, I am sure you are going to love it!

I had an overall really good experience. The team that worked with us did everything to make a deal we could agree with and we left very happy. We were treated very good while in the dealership and worked around the fact that we had a 17 month old with us. Thank you for the hoops you all jumped thru. The reason it’s not a 5 star is because when I got home I realized the truck didn’t have floor mats. I’m really DISAPPOINTED about that. I called and asked the sales rep if that’s something I should have done when doing the deal and he said yes and that there’s nothing Mercedes auto nation can do now. I’d think you could do something if I pay 18k for a truck. The last thing I want to spend money on is the floor mats when I just paid a lot for a new vehicle. There’s other things I noticed that I should’ve looked at better like a scratch in the door or 1 of the lug nut caps missing but I get it. I was oblivious to some of that the day of purchase ( I was carrying a little girl around with me). But the floor mats get me. I think Eduardo & Roland were both great guys and both did all they could to make me happy the day of purchase. The bathrooms were the cleanest and nicest my wife and I ever seen in a business .

It is sad that when you go back to a dealership more and more sales people leave...no one is staying at this location anymore.

Great experience my salesperson was exceptional

Best experience ever with a dealership.

车子在这买的

Dennis service repair guy was not honest & he cut corners with my fuel system warranty. The guys in the sells department scratched my black Benz and he didn’t say a word until I brought it to his attention. Shady business with him. However, Mia in service loaner cars was very honest, caring, compassionate and transparent.

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

Mercedes has always been fabulous to me. Customer service is a 5 star. I bought a 15’ C300 3 yrs ago and have had issues with it. MB has addressed however it has been 2 months I’m still waiting for a new command center/radio- waiting for parts 👎 I still love my car, parts not so much.

The manager and mechanic was very helpful and knowledgeable. The customer service is what all businesses should pattern themselves after. I drove from Hampton and would do it again for the service and respect I received. They care....

Recently purchased a luxury SUV and Stephen Moore was my sales person. He was absolutely amazing..... made the purchase seamless and enjoyable. The entire staff was great....!! You cant go wrong here !

had some nice car.

Not bad. The new car sales manager was interesting.

Worse experience ever

We bought a Mercedes E350 in 2015, Larry was an awesome salesperson and dealt with our requirements completely. More recently, we visited the dealership on March 02 2018 to have a repair undertaken located underneath the car. We were seen by Mr Dave Walski who handled our case very thoroughly and sympathetically. We are always so pleased with the service provided by Mercedes-Benz Marietta staff. Thank you so much!!

sat on hold for 15 minutes just to be hung up on

Easy, quick process. Excellent service. The 72 hour reservation was so imporant and alleviated the stress.

Fairly friendly service

Nick in the service department is wonderful and helpful person working at Mercedes . This gentlemen alway made me feel comfortable on each of my visits. Great person . This review is from Natonja Riggsbee but Samuel is my son. 👍👍👍

I wish I had read the reviews on service before coming to this Mercedes Benz. I have never had a problem at Mercedes-Benz of Buckhead. My car was jerking and wouldn't switch gears. I had been told what needed to be done by another mechanic who had replace a part on my truck. I get a call from Ahmad who tells me that I needed the same part replaced. Then when I call my guy he says no way I replaced it 3 weeks ago..Later Ahmad says it needs a hose replaced because my guy must have pinched it bcuz the engine light is indicating it. NO! Because the light was never on in the first place. NEVER! And after spending $1500 for what I originally came in for my car is quote Ahmad "Better then it was, but NOT FIX"..And by the way, they can't fix my truck without charging me to troubleshoot to find the issue. And oh yeah, I am told that my 2009 ML350 with 122k miles is too old to fix so I should replace my transmission for $8k. Mercedes Benz of Buckhead has never recommended this and neither has my Mechanic who is highly skilled BMW guy. They may sale well here, but service is a scam. I should have read the reviews on Facebook and here..All complaints are about service center.

The staff were super helpful and I was approached by numerous staff members who wanted to make sure I was not in need of anything additional assistance. The service department performed the services as requested and I was provided a loaner car from Enterprise (the other loaners were out) at the dealership’s expense. I will make this location my dealership of preference.

Great sales team!

Sooooooo... I am struggling with how to classify this particular Mercedes-Benz dealership. At this particular dealership they seem to have a lot of trouble with integrating with the overarching Mercedes-Benz IT system. For instance, I purchased a package at a Mercedes-Benz dealership in another state and for some reason they could not gain visibility to it in the Marietta dealership. When asked about it I was told that sometimes the package is not within the Mercedes-Benz portfolio but within the local dealership portfolio so this may have prohibited them from seeing the package details. So I had to call around to the insurance that covered the package to the dealership that sold me the package and back to Mercedes Benz Marietta only to find out that they should have been able to see the package details. Also, there was a commitment to provide transportation that got all muffled up due to how they handle their commitment around transportation ( basically, someone was too lazy to drive the shuttle so they decided to send me to my destination in an Uber! But they did not have Uber app so they had to install it first, SMH). All in all, if I did not live in the very northern part of the Atlanta suburbs I would definitely not come back to the dealership. The people are very nice but not very competent.

I did not have a good experience with this dealership. Poor communication and organization.

Excellent service. Employees are fabulous. Very helpful. I would recommend this dealership to everyone.

Wonderful experience. I highly recommend Joseph Williams. He did not pressure, was very knowledgeable, patient and followed up after purchase to ensure all questions were answered and I was happy. I will continue to use this dealership (and Joe) for future Mercedes-Benz purchases.

After several months of researching, test driving, and praying I finally decided on my dream car the Mercedes-Benz GLA 250. I was quoted a price the day before that was within my price range from a near by MB dealer but I wasn't quite ready to settle for that deal. My father also agreed that I could get a better deal so we decided to check out Mercedes Benz of Marietta. Although, it was a 1.5 her drive for us we were optimistic about finding a better deal. When we arrived we found they have a large car lot with a variety of GLAs. My father went inside to look for a salesman and he was quickly greeted and introduced to Mr. Stephen Moore. Mr. Moore is the top Sales and Leasing Consultant at the dealership. I joined them inside and Mr. Moore wanted to know what car and price range I wanted. He listened to my wants then grabbed keys and we headed back out to the car lot to look at my options. Mr. Moore pointed out a pre-certified pre-owned car that had everything I wanted like the car I found at the other dealership but the car offered a better warranty. This warranty offered 4.5 yrs with unlimited miles and the prior offered 4yrs with 50,000 mile warranty. We took the car for a quick test drive and I fell in love. I love the sporty look of the GLA and the enjoyable ride. By now, I felt like I was car shopping with two dads because Mr. Moore was very personable and always asking questions to make sure I was happy. I was comfortable talking to him and I feel he worked hard to get me the best deal possible. While getting the financing worked out the dealership cleaned my car. Then I was introduced to Mr. Brian Cosgrove the Product Specialist. We sat in my freshly washed car and went over all the little details of the car and how to use everything. He was eager to answer all my questions about the car and he was very very patient because I had a lot of questions. This is my first Mercedes-Benz! Before finishing up my tutorial, Mr. Cosgrove gifted me a big bag of goodies and gave me his phone number to call if I had any more questions. Finally, before leaving the car lot Mr. Moore filled up my gas tank and prayed a thoughtful prayer for us for safe travels. I enjoyed my exprience at Mercedes-Benz of Marietta and I look forward to returning for maintenance and free car washes!

Very nice and upscale environment. Clean and well-lit. I went to just browse but everyone was friendly and helpful and I will definitely consider MB of Marietta for my next car purchase.

Salesperson was nice and helpful! Benjamin sent information and answered emails/texts promptly.

Nice to have a true MB dealership in Marietta.

Benz says it all

best place to buy a Mercedes-Benz in the area by far

Yesterday I drove over to Mercedes - Benz of Marietta. I was in need of a front windshield seal for my 1983 300DT. In just a couple of minutes 5 were located in Jacksonville. The part is on the way and should be here tomorrow. The parts man was good at his job and I enjoyed chatting with him.

I have purchased two Mercedes from Stephen Moore. Stephen is a very good salesman. Stephen's expertise in the Mercedes-Benz product was very instrumental in assisting me on which Mercedes to purchase. Thank you Stephen for making my Mercedes-Benz purchase a pleasurable experience.

Excellent services very friendly environment the best experience buying a luxury vehicle by for. I had the pleasure of visiting three dealerships and I found Mercedes Of Marietta made me feel special in every way I didn’t mind doing business with them. Class A services I recommend you see for yourself stop by tell them Carolyn Akins sent you🤣😇

My experience was horrible. I took my car here for service and I was told my car needed $3600 in repairs. After about a MONTH, I was given a call stating that my car needed more work, another $3k. They kept my car for a total of almost 3 months! When I got my car back, my car was running very hard; pulling roughly, shaking and making loud sounds. When I picked up my car I made sure to ask the question, "Is everything okay now"? The answer was "YES"... Now they're telling me that it may have all these others issues that needs to be addressed. I am EXTREMELY upset and hurt. How can one spend this much money for repairs and told my vehicle was fixed, and then be told that it needs more work after getting my vehicle back ridding and sounding worse than it did before I took it in? The work that was done is not acceptable! Very disappointed and need answers!

The best part of my service experience was my ride home by Frank(valet/porter) after waiting on my car for 5 hours, and still not ready and the custodian who was very nice and friendly. Nick was my service adviser, who eventually made things right, though I am sure I will not return to this dealership. I drove into the service bay, walked in and stood a few minutes before I was ever greeted! The other employees walked by numerous times as I waited in the service area for 5 hours and never parted their lips! I was expecting much better service from Mercedes. I came to this location because it was closer. The car has always been serviced at the South Fulton location and I was floored that the service records aren't linked! Then to be told that this location rarely sees cars as old as mine, 2000 S500 almost sent me over the edge! Waited on a part to come in and when it came after already waiting for 4 hours, I waited another hour plus only to be told that the wrong part had come in! Then.... they had to figure out who would take me home. Thank you Frank for staying late to drive me home! I could go on but I will end here! The service was fair at best. Not coming back!

I decided to get out on Presidents Day to look for a Mercedes Benz to replace my old one. I was greeted by Stephen Moore, who informed me about all the cars available and to take my time and look. After carefully looking over there selection an Audi A6 prestige caught my eye. Within an hour Stephen and the team at Mercedes Marietta had me riding. I want to say thanks to Stephen,Roland and Alan for making this possible. Truly enjoying the ride and i will definitely be coming back in the future. Best Regards, KC

Wouldn't do business there ever again. Shady

Fast service

Nice dealership, but no response from sales team. I walked around the lot and inside the showroom for about 15 minutes, and not even a hello, welcome, nothing. Not a great first impression.

The service department here needs work. I had new tires installed here and a week later ended up with a nail in a tire in a location that couldn't be repaired. The agent told me I didn't have any road hazard insurance and that I could go somewhere else to find someone to repair the tire so I left. It turns out that I did have road hazard and when I went back to have the tired repaired with a scheduled appointment they took almost 3 hours to repair one tire. The manager offered me a free detail but that doesn't really make up for the bad service and the time I wasted.

Had to return the service department today because of an oversight from yesterday. Originally, the car was taken in for service because the dash light indicated "visit work shop" At the time of original visit, the service advisor failed to recognize and document the light being on nor did the service tech notice thus prompting a return back to dealership only to be told of the need for further testing/dignostic. Also found out today that running dignostic is not a standard without a request for that particular service. After agreeing to dignostic today the service department determined that the Auxiliary battery needed to be replaced. Certainly wished if this was discovered on my original visit. Most service department would have found this issue on the initial visit. Lost 4 hours out of my day. Thanks Mercedes Benz of Marietta

Let me just say I was only going to look and check my options...But Stephen! He showed me what I thought I was looking for, was very welcoming and a wealth of information that helped us make the best decision. He listened to my requirements and exceeded my expectations! This truly was the best experience I have ever had purchasing a vehicle! From start to finish (Roland). I appreciate the personalized care given to me and my family....will definitely be going back when the new car bug bites again 😁.

Best prices and customer service

Mr Igor markovic by far is unbelievable service manager he make you feel at home treat you like a gentleman

Maria S was a great service provider

Outstanding people and attention to detail. Best experience I have had in purchasing a vehicle. Sterling Mayerlen and the finance manager are class gentlemen. My wife is still talking about how enjoyable it was. Thanks and we are enjoying the vehicle.

The car salesman Joe Williams deserves a raise. She was absolutely wonderful. She was patient kind and explained everything in detail to where I could comprehend it. The best car experience I ever experienced!

The salesman Joe Williams was absolutely amazing. He was very patient with me, very thorough about the car, and really wanted to make sure I was happy. He deserves a raise and salesman of the year award!!!!

Friendly staff and pleasant environment while you wait. Offer unlimited car washes with your purchase. Nice perk.

My wife took her 2018 GLC here and the entire staff went above and beyond to assist her in a very timely manner. We will be back for our next service!

Great! No one had the vehicel I wanted checked with all 5 dealership Mercedes of Marietta was the only one that even looked for of one. Thy found one in another state got it for me. GREAT JOB and GREAT FOLLOW UP! THANKS AGAIN

Bought my wife a new car there and found it to be a great experience. Would recommend highly

Good people

Great buying experience. Friendly staff.

Well if you don’t have anything better to do than wait go ahead and use this dealership. They have had my car for over a week for a broken glove box handle!! Put on hold multiple times for 20+ minutes, always the run around waiting for part. Tech is off today, etc etc. supposed to call me right back, never did now my car won’t be fixed for 3 more days!!

muy bueno

I shouldn’t even give them one star but have to give them something in order to you know how rude and unprofessional the service members have been. They do not follow up on messages, do not keep you informed about your vehicle status and never pick up thier phones. I will spare you the details on the horrible work they did and how they damaged my vehicle, let’s just day that Mercedes Corporate Customer Service is now involved.

This was my second vehicle we had purchased from this dealership and again our experience was very positive. Rita was amazing from the time we entered the showroom until we left with our new car. She truly exceeded our expectations. Every one was extremely professional and went out of their way to meet our needs. I would recommend this dealership and PLEASE ask for Rita you will not be disappointed.

My husband and I had wonderful experience working with Benjamin Booker. He was very knowledgeable, nice and very efficient. Mercedes Benz of Marietta gets 5 stars from me. If your in the market to purchase a Mercedes, please stop in and ask for Benjamin.

I've worked for several dealerships and this one is a step above the others.

Transmission failed on our trip home and we needed a new car fast. Walked into MB of Marietta in the am and received excellent service from Blake. We don't live in Georgia and bought the cheapest car on the lot but were treated as if we were purchasing a new car. Excellent Customer Service. Thank you Blake for getting our family back on the road quickly and safely. Deb and Will Mcelgin

Staff is rude(Parts and courtesy washing registration desk). They don’t even look at your face.service department receptionist was rude

Hands down the best purchase experience I’ve had buying automobiles for 45 years. They were so professional and efficient that i was happy to fly from Birmingham, AL to Atlanta/Marietta to finalize the sale even though there is a Mercedes dealer in my own neighborhood. They more than earned all of my future business.

Very nice and clean place .. the employees are very polite.. they have great snacks while you wait.

My tire pressure light came on a couple of times while shopping on Cobb Pkwy. I pulled into the Mercedes Benz of Marietta....Nick (service person) approached me as I pulled in. And after explaining to him what was happening he asked me to pull up and take a seat inside while he get it taken care of. Nick added air, checked pressure and reset the tire sensor all before I could sit down and drink my cup of coffee!!! Awesome customer service Nick!! Sundra greatly appreciated your quick and thorough service!! Kudos!!

The salesman that showed us a vehicle was so arrogant and rude there is no way this dealership would ever earn my business. I have never been talked down to like this, like he was talking to a stupid child. I went across town and gave my business to another MB dealership.

Go see Ben Booker! This guy will truly take care of you! I sat with him and he gave me excellent product knowledge. I felt no pressure and enjoyed my experience. It was a team atmosphere.

Great awesome sales folks

Worst customer service ever. I had to stand around for a very long time for someone to not ask me if I needed help but to complaint the bag I was carrying . Smh, take your business elsewhere they do not value your time at all.

Service Advisor doesn’t seem to care about my issues and trying to direct me to another Mercedes-Benz.

Excellent Customer service, kudos guys!!!

I went to the Mercedes Benz of Marietta dealer to have my 2013 E350 serviced. Andrea did a good job of convincing me to purchase a 2017 E300. It was a very pleasurable experience.

I visited this location 2 months ago to look at cars. I pulled up in my 2015 Nissan Versa. After 20 minutes of wondering around the lot and the showroom no one ever approached me. A couple salespeople looked at me and kept moving. I left that day. But 3 weeks later I went to the buckhead location and it was night and day. Literally, the best car buying experience I have ever had and the service is top notch. Happy to report the purchase of my very first Mercedes...a 2018 GLA. Don’t waste your time here. They likely don’t want your business.

Do not buy from these fraudsters...Fraud practices of the Finance dept / Eugene Matusov I originally went to purchase a pre-owned truck and did not like the APR presented and declined the deal. My brother decided he wanted the truck and submitted a credit app. These clowns fraudulently added myself as a cosigner and shot-gunned the app to 5 banks without my permission. My brothers decision to purchase the car has nothing to do with me declining and the unintelligent finance manager Eugene Matusov did this without either of our permission. This is fraud. BBB filed and complaints boards have been posted and GA Dept Of Law consumer affairs submitted.

1st time at Mercedes-Benz of Marietta was an excellent experience. Thanks again Jim Jackson and David Walski for service on our recently purchased Sprinter. I give this dealership the highest rating possible.

If you are wanting to purchase a Mercedes, Mercedes-Benz of Marietta is where you should go. Alex Mejia is the Best salesman around. You will want to buy a vehicle from him. He is knowledgeable but more than that, he is caring, concerned about your needs, and really wants to make a deal you will be happy with. There isn't anything negative I can say. I was there for a while and everyone I encountered was personable.

I have been receiving notices regarding the Takata air bag recalls for some time and have been told the parts are not available. I received another notice from Takata over the weekend which said to contact a dealership immediately as TK Holdings has filed for bankruptcy. I called MB of Marietta on Mon morning and made an appointment to replace the recalled airbags for this morning at 10:00. I arrived early for my appointment only to be told "we don't have the parts and don't know when we will have them as everyone in the country is waiting for parts." I asked why the dealership even scheduled the appt and was told that I called a call center (even though I called the local 770 number on the website) and the call center doesn't have any information about the recall. Good customer service would dictate that you don't disrespect your customer's time by booking an appointment when you do not have the necessary parts. Further, why did someone in the service department not see that you had a customer coming in knowing you cannot fix the problem and give me a courtesy call cancelling the appointment? I chose the Marietta location bc of convenience but will be returning to RBM regardless of the drive. I will never go to MB of Marietta again.

My first visit and it was awful! The customer service (or lack there of) sucks! The wait time was double what they initially advised me. The price was higher than what I was told over the phone. Im going back to RBM!

Well overpriced compared to other dealers I. The area. Customer service in the service department is beyond poor. Stay far away from this place. One and done. Back to RBM.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Was a loyal RBM customer for years, as we own 3 Mercedes. Cobb Parkway is more convenient, based on location. Gave them two separate tries. Both were horrible experiences. I won't even go into the first visit. Went back for a second attempt, hoping they had worked or their service bugs. NOPE. I had to wait almost 30 minutes today just to drop off my car. Pick up went even worse. No one at service counter, GM of dealership walked by and said "I wish I could help, but I can't do anything behind the counter". Chip reader was broken and my service consultant attempted to run the charge 3 times which then caused a fraud alert on my card. While I was on the phone with the credit card company they kept insisting my card was declined. Naturally, on the 5th time and me on the phone the card reader worked. Oh well, back to RBM I go...

Where do I begin? We arrived about 10 minutes early for an appointment at 11:30 am. They could not find our name on the list to indicate that we had an appointment so I had to reference the email that I was sent to show we were on time if not early for our appointment. The young lady that checked us in was so rude until I had to step away from her for fear of saying the wrong thing. At age 51 I need not be spoken to is if I am a kindergartner by some barely 20 something person who has absolutely no idea what customer service is all about. Not only did she not check us in, she demanded that we go sit in a waiting room unbeknownst to the service manager who was supposed to be helping us. When I inquired as to whether or not the gentlemen knew we were waiting on him because the service monitor indicated that I was not there yet, that's when this little girl almost got herself in trouble when she told me I just need to go sit in the waiting room. Customer service is number one. If you can't be nice , get another job because we pay too much at Mercedes-Benz for this kind of treatment! Apparently no one at this dealership is reading these Facebook ratings. It appears that they have more than one star ratings than anything else.

My car check engine light for oil has been coming on for days now. I went in on Saturday expecting them to charge me to diagnosed the problem and possible full oil change. Zach in Service took one look and said I just need to top it off until when my next service was due in couple of weeks. He topped it off free of charge and it was done in record time as well even my kids with me were osu as surprised as I was. And they setup my appointment for my next service. Talk about service!!! Much appreciate you Zack.

On our way home from the multi point inspection, my tire went flat from separating down the middle! I feel like I paid $275 for a freaking oil change. It was also raining and when we went to turn my wipers on, it was discovered that they took one off and didn't put it back on. (Which was brand new btw). I'm never returning. I DO NOT RECOMMEND.

I previously had been going to Atlanta Classic Cars (and will be returning there), but a recent move made this location much closer. I made an appointment 3 weeks ago for 9am today with Ronnell Rhodes. I have received no less than 3 appointment reminders so I was clear that being on time was important. I arrived at about 8:55am, was greeted and told to sit in the waiting area because Ronnell was in a meeting. The meeting ended at about 9:05am (I could see it through a window). At 9:20am I still had not been seen so I went to my car and left. Interestingly, the service area was not busy so I don't understand why someone could not process me and have me on my way. Very disappointing.

This unprofessional establishment yields the most unprofessional "professionals" in the business. And I have no reason not to believe that this level of customer service begins at the top of this organization. The general manager of this location asked that I call to rectify the last episode of poor customer service that I received while receiving service on my vehicle. Needless to say the apple doesn't fall far from the tree with Mercades of Marietta. The Gm passed my call off to a sales manager, that had no knowledge of my initial complaint, and had no authority in the department that my complaint originated. This aloof sales manager assured me that he would call back the next day and hopefully we could come to a meaningful solution. None of this has happened. Over a week later. This place is a joke.

Customer service is terrible!! Instead of giving us all the information at ONCE to get our key fob replaced, they made us make SEVERAL trips. They key had come and been sitting for TWO DAYS and we were not contacted. WE had to call and f/u. The list goes on..

I really like doing business with them. There whole staff is very professional & easy to work with.

Our experience with Mercedes of Marietta has been a pleasure. We visited with Rita Turkin initially, several weeks before deciding between our usual Volvo preference for the last 30+ years. We came down to a Porsche Cayenne, Volvo XC90 T8E, and the MB GLE43 AMG Coupe. Rita gave us her full attention even though we were upfront about not having decided yet. Rita was not pushy and she spoke to both of us equally, whereas it is very common in our experience for a salesman to speak to the man instead of both man and wife. Weeks went by with a few emails in between just to check in with Rita. Once we decided on the GLE43 AMG Coupe, we met with Rita again and she set out on the search for our perfect combination of options. Rita was able to find the beast 650 miles away and a week after the decision, we drove off in the new Coupe! The quality of the product was only a part of the sale. The integrity and conduct of the personnel were equally important. We are very happy with both decisions and we would recommend Mercedes of Marietta and Rita Turkin to any and all who are in the market. Thank you, Rita Turkin!

Gregory Taylor made the process of buying a new car easy and enjoyable! Everyone was so nice and helpful. Love this dealership!

Horrible customer service had to call six times only three advisers working try RBM way better

How do you own a Mercedes-Benz and take it to the dealer to do $1000+ worth of repairs on a car only to be told that I can't have a loaner because my vehicle is to old. A Mercedes-Benz is a Mercedes-Benz. I'm not paying for a loaner just because my 2005 C-class is still on the road to get a Nissan or some other car. Just shows the testament of quality of these cars that they last long and still look good. But if I have to pay for a loaner for service, that I would not have to do in Illinois where I'm moving from, then you don't need my $$$. What a great first experience at this dealer. And my last. There are others to buy from. I'll take it somewhere else. Thanks!

Bought a used car from these fine folks 3 weeks ago. So far it has been to the shop only once to get the brake lights fixed, not a bulb. It was a quart low on oil, which was black. The air conditioning compressor is shot and needs to be replaced. Sure hope it is under warranty because that will be expensive. So much for their however many point check up they brag about. Point is, they are typical dealership. They lie lie lie to sell a car. Be very careful.

I think was a lot better than Union City Benz dealership

It's Mercedes Benz. It's done well from sale to service. Enough said!

Gregory was a top notch professional. I really liked his helpful attitude. No pressure sales just constantly making sure he stayed in touch and answered all our questions. Great experience. The car is amazing C300 sport. We love it!

I really wish I had a 5 star experience. The sell person was good. My stars started to fall when I had the pleasure of meeting the service department. I drop my car off at 7am so they could reset the mbrace which should have been done before I drove away however I called the service department at 4:30 pm to check on my car and I was told they are gone home for today. So I had to find rides to work for three days. More stars started to fall, for the reason I brought the car in the problem was not fix. So with three stars left in the hopes of gaining stars back. Today my dealership tag expired, Guess What! My tag was overnighted yesterday but I didn't receive it today (Friday). So now I have to find a ride once again for two days hopefully to get to work and back... So to whom do I owe the pleasure! THANKS AGAIN

Igor has been the most patient and helpful service advisor. I had my car towed in for an ignition switch replacement and it turned out it needed more than just that, he has been so patient with my constant emails for updates and reminders about my budget. They are also paying for me to have a rental car while my car is being worked on. Highly reccomend them.

My husband and I purchased two previous vehicles from Mr. Drew. We went to purchase our third vehicle from him only to discover that he moved to Marietta, GA. That didn't stop any of us from finding just the right car. It was possibly the easiest car buying experience I've even had and I live 500 miles away! I traded my 2016 Honda Civic (drab and boring) for a 2014 Certified Pre-Owned Mercedes-Benz C250 Luxury model. I feel I got a safer vehicle, with far better features, all with a lower interest rate. The payment was about $75 more per month. They would have been almost the same except that I popped for the extended warranty and some other warranties that were offered, but I couldn't be happier. I think I got a great deal. A currier helped handle all the paperwork, and he came right to my office. The car was safely transported and my previous car was picked up at the same time. What a great way to buy a car. It just goes to show you that when you have a great relationship with your salesperson, you get a great buying experience. Thank you Mr. Drew. We will contact you again for the next car purchase as well.

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

We were trying to buy a used car and they had exactly what we wanted. So before we drove the 2 1/2 hours each way we negotiated the price with the manager. Drove down and loved the car. We were paying with a check and was ready to write the check. The invoice they provided us was $1500 more than what we negotiated. What a waste of time. Bought a car at Twin City in Knoxville and had a complete opposite experience. Make sure you read the fine print!!!!! Not very honest. I have an app that records every conversation because of the nature of my business. Listened to that phone call recording many times to see what we missed. NOTHING!!! Just the games they play!

I have had a great experience every time I go here. We own a 2013 C-300 4 Matic. Check in fast they provided me with a 2016 C-300 loaner car. They are awesome I highly recommend this location.

I love the people and services but the snacks they gave me and my daughter, she got sick,, it was from rat urine and droppings, , my lawyer will b noticed. Asap.

I had a great experience. My salesman wad great. He made my buying experience enjoyable. I had not purchase a car in 13 years. I traded my 2003 jaguar. I will refer business

Amazing experience,always the service is beautiful

Kris was great and very helpful. I had a great experience.

Michael Drew and Mercedes Benz of Marietta! The team to help you with your purchase of an amazing car with master craftsmanship!

Our experience at Mercedes in Marietta was great. We love our Honda Pilot, and Portia was helpful.

Rita and Mary helped us. They are the best! Love MBM

Very happy customer. I really love my 2014 Sonata Hyundai SD. Thanks to Kris VanBuren and the staff @ Mercedes-Benz of Marietta. I will definitely tell all my family and friends about the wonderful service at Mercedes-Benz of Marietta. Thankyou Kris VanBuren

Nader did an awesome job of assisting me in my vehicle search. His professionalism and work ethic were supreme and he really went the extra mile to help me find just what I was looking for. My decision to purchase another vehicle was based solely on the vehicle itself- features, color, etc. I will definitely use Nader again and will happily refer others to him.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

Very good customer service from Rita Turkin, the sales people was great, buy from this dealer you will see the different.

Stephen my advisor was Awesome! Definitely will be returning.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

The customer service was great and I'm very satisfied with the work that was done.

I appreciate the customer service and mostly the service rendered for my car.

We just bought a Mercedes E 350 from this dealership in Marietta and our experience was amazing.SEAN REID was the main person behind this.He made it so simple and flawless.He and his other team members were just amazing whether it was the finance gentleman Roland or the girl,I don't remember her name,she showed us all the features of the car and took our picture as well.I will highly recommend this dealership to anyone who is planning to buy a Mercedes Benz.They will make your buying experience very simple and enjoyable.

Had a great experience. Spacious waiting area. Friendly and professional workers. No hussle with appointment. Car was washed clean afterwards. Couldn't have chosen a better place.

Mr.SABRA, Has a great attitude and very nice and respectful for person. He did a wonderful job assisting with choosing the right vehicle that fits me. I will most deafeningly recommend him to my friends and family. Thank you, Cynthia Johnson

I was greeted by Kayla with an electric spirit. I was then introduced to Sean Reids who has a great personality and was very knowledgeable. Any questions or concerns I had Sean answered and he did it with a smile. I wasn't planning on purchasing that day but because of the experience with Sean I did. I was pleased with the experience and would recommend friends to support this dealership.

Terrific advisor Wadette Bradford took care of my service fast and efficient and explained everything!

I purchased a new Mercedes Benz C300 from Mercedes Benz of Marietta and thoroughly enjoyed my buying experience. The salesperson, Karsten Knobloch listened to what I was looking for in a new vehicle and the criteria it had to meet. After a brief discussion, he showed me several vehicles with comparable features and comparable pricing information. Everything I needed in order to make an informed decision on a new vehicle was quickly provided to me. After a test ride I was sold. I will definitely use this dealership in the future

Wadella helped me with all of my service needs. This was a great service experience and do anticipate returning to MB of Marietta.

My buying experience was unique thanks to the entire sales team and management. I will like to thanks my sales specialist Mark for providing us with a unique experience and a commitment to provide excellent service. Even if I would have not bought the car, I would have walked out happy with the way I was treated. I wish every car buying experience would be like this one. I will recommend Mercedes Benz Marietta and Mark to all my associates, friends and family!

We were simply having a post-purchase inspection and the experience was exceptional. Very thorough. Quite impressed with the facility and friendliness of the staff.

The people at the dealership have great attitudes and sought to be helpful

We got our Quattroporte here and the service was phenomenal. Sean in sales was great and Roland in finance was outstanding! Overall, I would recommend them without reservation!

Just bought a used Honda Pilot from here! I couldn't be more pleased with my overall experience! My salesperson, Chris VanBuren, was not only kind and knowledgeable but also genuine! And the same can be said for everyone I encountered there! Any questions or concerns I had were immediately addressed and answered! They truly take care of their guests/customers! I also really enjoyed the no pressure buying. When you walk in you are not swarmed by sales people just looking to make a commission. Once you are teamed up with someone, it's more like having your very own personal assistant rather than a salesperson! If your looking to buy new or used, I would most definitely recommend this location! High class and high quality, a combination that can't be beat!

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

This was my first service at Mercedes Benz of Marietta. I had a great experience with my service manager Stephen Garvey and the technician who did a great job on my car. I will recommend this wonderful facility to my friends and family. Thanks for a great job!!!

cls500 steering wheel function mod repair price-$2900. ??? wholesale price of car-$15000. 20% of value. can't be fixed elsewhere because of codes. rip off. I was considering a 2017 Mercedes but this event is causing me to re-think.... 55,000k on car

We had a wonderful experience. Our salesman , Sean , took his time with us, found what I wanted at the price point I wanted and even stayed late for us to finish up. When I returned a couple of days later, went over all points on car and again there was no rush. I never received that one on one experience at other Mercedes dealerships.

The folks at MB of Marietta are supet, although it was my first visit, I was very impressed withe their personnel and above all, yheir service. I'm sure that I will return.

I have an older 2006 Mercedes Benz E350 , and it needed work done. They allowed me to drop the car off Friday afternoon despite them being very very busy. David, my service advisor , was so attentive and thorough. They were out of courtesy cars but they quickly contacted Hertz rental car and had me on my way very quickly. Thankfully they have the parts I needed in stock and had my car ready to go the following Tuesday at 8 a.m. I am so happy to have a Mercedes-Benz dealership nearby but even more happy that they take such good care of their customers.

Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I was possibly going to trade in my Lexus for a Mercedes E350. I inquired about a vehicle on the website by responding via the contact link on the requested vehicle. I never received a response. On Saturday 2/13/2016, I stopped by the dealership to view a 2014 E350. I viewed the vehicle for 10 minutes. No one came to assist me. I think I am going to stick with the Lexus brand. Their vehicles may be boring, but they provide excellent customer service!

I would like to share my experience with this dealership, I have never owned a Mercedes, as a blue collar individual I had preconceptions about the brand and dealerships. Let me be the first to say I was WRONG my experience with MB of Marietta was nothing less than perfect , everything as it should be when buying a car, but never is. Karsten our sales person was extremely patient and helpful. Chris the (sales manager) was to the point and accommodating .finally Roland ( finance ) was personable , knowledgable. I recommend MB of Marietta 100% and will return for future purchases. Thanks again guys for making our purchase a true one of a kind , the bar has been set .