I have to say this has been the easiest,quickest, and most professional experience I’ve had in purchasing a vehicle. The staff Booker, and Dixon were very knowledgeable and patient. I highly recommend Mercedes of Marietta if you are in search of a vehicle.

Choosing and purchasing my vehicle was perfectly fine as I knew which year/model I wanted and had prearranged my financing. My customer experience, however, was ridiculous. Far below ay Mercedes-Benz standard my family or I have experienced in over 4 decades of Mercedes-Benz ownership. The F&I office failed to provide any information on the warranty and extra services I purchased - causing me to have to follow-up to have them send it to me. I took the vehicle before the final work was complete (as it was over the holidays – I wanted to drive it and they were short staffed so I was perfectly okay with that.) When I brought it back in I had a number of items I wanted them to address and NO ONE would write anything down even after I made a BIG DEAL ABOUT NO ONE WRITING ANYTHING DOWN. The sales rep and the used car manager just kept say "we'll take care of it." And then they promised my vehicle back on a Tuesday - and that was a lie. Then they promised it back on a Wednesday - and that was a lie. And they barely got it back by end of day Thursday. Each time I had to contact the dealer to check status - they simply did not/would not communicate with me; they didn’t set an appropriate expectation of how long the work would take – and by the fresh smell of the glue and VOC’s in the cabin I truly believe they did most of the work on that Wednesday or Thursday morning. Regardless, there was virtually NO communication with me unless I initiated it. I pointed out scratches on the door edges and a dent on the hood; the sales rep and the used car manager said "we'll take care of all that!" Finally, when the car was delivered... NONE OF THAT WAS TAKEN CARE OF. What a tremendously POOR experience. This dealership needs to make this right.

Outstanding service! Stephen Moore was beyond helpful in finding a car that fit our needs. Very informative and great guy to work with. Highly recommended!

Amazing service! Would totally recommend to a friend!

We were in the area looking to purchase a new vehicle, and we when we stopped by Mercedes, we were kindly greeted by Stephen Moore. He was beyond helpful and informative, and took care of our purchase very diligently. We were also impressed by how nice the dealership itself is! Very spacious and they had a lot of vehicles on display. Highly recommended!

Perfect Stephen Moore is fantastic to work with.

Great customer service! Easy and quick buying process!

David our sales representative was great I like that David kept us abreast all though process of what's happening and what the next step of the process would be. Also he was personable, he made us feel like valuable customers and made us feel comfortably, by speaking with us on other topics while we waited. David and everyone we interact with on that day, made our experience a great one.

It was a great experience . I would definitely buy another car from this dealership

Great customer service and customer friendly employees

Best customer service provided by the dealership and thank you to David steinfeld and Elizabeth gullickson for your help.

My experience with Auto Nation Mercedes Benz was great! Last year I purchased my 1st Benz CLA250 and I loved my my car! This year while going in for an oil change I began talking with Mark Higgs and now I?m in a 2019 GLA250 I love love my new car! I didn?t feel pressured at all!They make you feel like family

Outstanding customer experience!

Excellent sale representative, Rita Turkin was able to make me a great deal that I couldn't resist in 10 minutes. I turned in my 2017 and leased new 2020.

This location is further than the one that is closer to us, but the customer service is beyond exceptional than the closer one. It is well worth the extra miles. Will continue to refer anyone to this location!

It was a positive experience. It was a pleasure working with Rita Turkin and your finance guy. Both were very accommodating.

We had a great experience! Mark is a top notch professional. We will be customers for life. This is our first Mercedes purchase and we couldn’t be more thrilled!

Great experience!!! Salesman, Phil and Finance Manager Jarod took REALLY GOOD car of me!!! I’m definitely coming back when it is time to upgrade!

AMAZING experience!!! Stefan King took great care of me. Mercedes-Benz Buckhead didn’t even try to work with me. I came here and these guys got me approved and on my way in no time. I highly recommend this dealership!!

Amazing buying experience. Holly Handelman got done what 5 other dealers couldn't figure out or follow-up accordingly. Highly recommended!

I had a good experience in Mercedes-Benz Marietta. Zenzele was my sales consultant. She was nice, professional and super patient. Due to my work schedule and traffic I canceled the appointments several times and she rearranged those for me perfectly. Definitely will recommend her and Mercedes Marietta.

everyone such drive a Mercedes Benz even if you not a Doctor, Lawyer.

Great experience, everyone was nice and professional, my sales person and Ms. Elizabeth Gullickson were outstanding

This location was absolutely amazing. My car was ready for me when I came to pick it up, and the sales and service expert were perfect when it came to getting me in and out. I love my car and definitely will be back again in a couple of years!

The Costco auto purchase program directed me to MB of Marietta. Benjamin was very helpful and made us feel welcome. We purchased a 2020 GLC 300. Our experience with other staff members was also positive. Koda was great and helped get us set up with many of the features and electronics.

Awesomeness is a word that sums the Service at Mercedes Benz of Marietta CJ handling of it all was a pro all the way to having my car clean and ready to roll...

What an awesome car buying experience at Mercedes Benz of Marietta! One I've never experienced before! Everyone, from the General Manager, the Sales Consultant, Finance Manager, the Product Specialist, and the Receptionist were the BOMB! They carried Customer Service to a whole different level. I would recommend you allowing this group of people handle your next car purchase/leasing experience. You will be amazed and grateful.

What an awesome car buying experience at Mercedes Benz of Marietta! One I've never experienced before! Everyone, from the General Manager, the Sales Consultant, Finance Manager, the Product Specialist, and the Receptionist were the BOMB! They carried Customer Service to a whole different level. I would recommend you allowing this group of people handle your next car purchase/leasing experience. You will be amazed and grateful.

My sales experience was absolutely awesome. The salesman, Benjamin, showed patience and understanding of my situation. He took the time to explain the process and gave me knowledge. He was not pushy and just trying to get a sale,which I'm sure most of us customers value more.

I purchased 2019 Mercedes Sprinter but I am very disappointed with the customer service they provided. When I purchased the vehicle Melinda was aware that 2 small storage units in the passenger cabin couldn't be opened. Something was wrong with the opening system. There are 3 small storage units on the dashboard. The one on the driver's side and other one on the passenger's side couldn't be opened. Before I made the purchase Melinda promised they would definitely fix the issue. So I trusted and purchased the vehicle. But they made me feel like that was the only Mercedes Sprinter in the country, like hard to find anyway. They scheduled appointment to replace the storage units, after couple days I picked up the vehicle, was told both units were replaced and the issue was fixed. The same day same problem occurred again, I pushed the button but couldn't open both units. It looked like they didn't replace the units, just made look like they fixed the issue. I talked to Melinda about it, I talked to Customer Service Manager at Mercedes-Benz of Marietta about it and have been told new parts have been ordered and they are waiting for the parts to replace. Several months passed, when I call them they just transfer my call to service department and someone answers my call, I explain everything all over again, of course they have no clue what I am talking about. The person in service department takes my phone number to call me back but noone calls back. This issue may look simple but I purchased a brand new vehicle and first time purchasing a Mercedes, since it is Van they simply don't care or made me feel like that. What would be the reason not taking care of the problem in such a long time after I purchased the vehicle? At least I could be acknowledged by a phone call as courtesy. I talked to many different people in several months regarding this and noone cared. I know Mercedes quality is high but the service quality at Mercedes-Benz at Mariatta is very disappointing. Other customers probably had good experiences but if you are representing Mercedes you need to treat all customers equally.

Overall buying process was quick and easy. Mr. Booker was incredible.

It was a rainy day but I got the help I needed, I left the dealer very satisfied and the car I wanted.

GREAT dealership! Fantastic service and nice people. Ask for Holly Handelman

Great service. Salesman was very helpful and called to check to make sure everything was to my satisfaction.

I recently just bought my first car from the Mercedes Benz dealership! Mr. Charles was salesman and he was so patient and beyond helpful. Throughout the entire process he kept me updated on the car I was looking to purchase. Even after me purchasing he still gave excellent customer service by checking up to make sure everything was going good with my new car.

Saturday 10/5 with my salesmen Mr. Booker was great as well as with Business Office Rep Mr. Johnson however on Monday, October 7, when Mr. Johnson completed the sell transaction he did not complete all forms correctly or honestly which protected me as the customer on the purchase of the car. He also assured me that concern that I had which would affect the purchase of the car would be resolved(taken care of by Mr. Booker). He direct me to Mr. Booker once we complete the paperwork to address and resolve the concern. I immediately spoke with Mr. Johnson. At that time, I was lead to believed Mr. Johnson began the service order. I was given a 7:30 appt to return Oct. 8 . Upon arrival at appt the service dept had no paperwork from Mr. Johnson with authorization to diagnose(inspect) the car. I was at the dealership from 7:30am until 11am. There were inappropriate and disturbing comments made by GM and Sales Manager. I reached out to my salesmen Mr Booker, as well as Sale Mgr. Mr. Booker arrived at thstre shortly to address the problem. He spoke with service dept. He then asked me to wait until Monday Oct 14 to speak with his Manager; which is used car Manager. I then informed him, the 5 days to return policy would had expired. I then in formed Mr. Booker all errors Mr. Johnson made. He did not remove or replace a drive out tag on the car. He had me to sign for a copy of the carfax, which I did not receive or my warranty contract. He also did not get correct mileage from the car. I told Mr. Booker, I believed him and Mr. Johnson on the good faith that my concern would be resolved. Now, I find out all the shortcuts/errors Mr. Johnson made. Mr. Booker was very apologetic, however nothing has been resolved. Which bring me to my decision to return the car.

After purchasing a 2019 Mercedes CLA you would think that you would get the class that you pay for... WRONG!!! It has been 7 weeks and still no tag, went to the dealership to inquire and was told by the finance manager that it is probably sitting in the tag office and that they could not issue another temp tag. I am forced to drive with an expired tag until they figure out where my tag is?? Next, I drop off my car to a free wash, car has to be returned because the was was horrible, dirty rims, wax left in the car door and finger prints all around the car. The only person I would give kudos to is a young man by the name of Drake, who took it upon himself to dry my car and remove the wax that was left behind. I regret making a purchase here and if possible will even return my car. I should have listened to friends and gone to the Mercedes at Buckhead or the BMW. If I dont get my tag by eob Monday , I will personally drop off my car at the dealer and you can have it back

Not a good experience, on the 2nd day of ownership of my 2013 911 Porsche. I was under the assumption that the battery was on the inspection list for my 2013 Porsche 911? It must have been accidental missed the battery is dead and it looks like the original battery. After getting a jump start I’m getting this Error message "Steering Support Limited". I followed the reset function in owners manual. It didn’t work, the owners manual says the car needs to be brought into a Porsche dealership for service. I don’t think I’ve even put 75 miles on it yet. By the way I left several voice messages to the dealership while sitting in a parking lot for 3hrs. Finally I had to have my 2 day old car towed home. Brought my car to Porsche Dealership on tuesday they tested the battery and said the battery is down to less then 20% and should have been replaced that cost me $500.45 that's only owning this car for 3 Days. Yesterday went for a short ride and turned on the windshield wipers and NO wiper fluid and the passage side wiper blade is coming apart. Should I be concerned about anything else that may have accidentally been missed, engine seals or maybe the brakes? Still no one has responded to me after I've left voice messages, txt and emails. I'm 65 years old and I've bought many vehicle over the years and this is by far one of my worst experiences ever. Someone in your organization should be held responsible for this. Is this the way Autonation treats veterans or was it my age?

I purchased a 2018 C300 at the Mercedes-Benz of Marietta and had one of the best experiences purchasing a car I've ever had. From the time I entered the dealership until I left with my shiny new vehicle the experience was wonderful. "Z" went above and beyond to make sure I was comfortable with the experience and well informed about the vehicle. She is very friendly, knowledgeable, and professional. I would definitely refer "Z" and the dealership to anyone I know who's interested in purchasing a Mercedes.

Excellent I love my car would recommend you to EVERYONE

The entire experience was amazing and I would definitely recommend Benjamin Booker for all your car needs. He excelled in customer service.

Ordered a 2020 E53 AMG Cabriolet in May and just took delivery. Awesome buying experience from top to bottom with special recognition to my sales agent Mark Higgs and Kode Weir for his tutelage on all the features of this special car. I have been a Mercedes owner for many years and was loyal to one dealership and now loyal to Mercedes of Marietta

Stefan King is very professional, very knowledgeable, and I will referred everyone to Stefan. Also the General Sales Manager , Finance Manager and the delivery person was very awesome. I must say Mercedes of Marietta Rock. Keep up the Good work. The whole staff was awesome. Great, Great Job (:

I had a great experience with Mercedes in Marietta. Everyone was so friendly and Phil was amazing. Honest, and worked hard to get us our new car.

Just bought our latest 2020 GLE. Thank you to the wonderful staff of Mercedes of Marietta who were beyond helpful.

Where to start? First, Terry Castro in the service department and MB of Marietta really, really care about people in need. I didn’t buy my MB there, but they really scrambled to help me in need. I was driving from 4 hours away early Friday AM a few weeks ago. The temperature was already in the 80’s by 9 am and I realized my A/C had stopped cooling. I was going to drive my sister for her 90th Chemo treatment, heading 1.5 hours in ATL traffic at the end of the day, and knew she would be miserable. I frantically called the MB of MA dealership, since it was close to the Wellstar Kennestone where she would receive treatment. Terry answered. After hearing my issue, he assured me he would take care of everything. And he did. He and the service department worked my car into the service queue around my schedule, and handed me the keys to a new GLC after assuring me not to worry, bring the car back tomorrow if necessary and he’d deal with my car. Which they did. I know they can’t always work somebody without an appointment in for same day service, much less have an available car, but to see people like Terry bend ‘the rules’ slightly for someone in this kind of need is so refreshing nowadays. When I buy my next car...I think I’ll drive over to Marietta and do so. Just because.

I happened to stop by Mercedes Benz of Marrietta in Georgia after looking at other dealerships/vehicles in the area. I wasn't planning on buying a Mercedes as I didn't think it was in budget. Stephen Moore greeted me as I was looking at floor models and asked if there was anything I needed. I could tell right away that he was very experienced and also very genuine. He asked if I wanted to test drive the model I was looking at and after I said "no" he accepted my answer and let me know he was there to help and answer any questions I had. He provided me with the information I wanted and I left, but called Stephen back and told him I wanted my wife to test drive the car. He was waiting with keys in hand when we arrived and was extremely helpful in every aspect. We purchased the vehicle!! The entire experience from everyone at the dealership was great - but Stephen was the deciding factor for us - he is awesome. We love the vehicle, and I plan on calling Stephen when we are ready for another one.

I happened to stop by Mercedes Benz of Marrietta in Georgia after looking at other dealerships/vehicles in the area. I wasn't planning on buying a Mercedes as I didn't think it was in budget. Stephen Moore greeted me as I was looking at floor models and asked if there was anything I needed. I could tell right away that he was very experienced and also very genuine. He asked if I wanted to test drive the model I was looking at and after I said "no" he accepted my answer and let me know he was there to help and answer any questions I had. He provided me with the information I wanted and I left, but called Stephen back and told him I wanted my wife to test drive the car. He was waiting with keys in hand when we arrived and was extremely helpful in every aspect. We purchased the vehicle!! The entire experience from everyone at the dealership was great - but Stephen was the deciding factor for us - he is awesome. We love the vehicle, and I plan on calling Stephen when we are ready for another one.

I brought my Sprinter in for service recently and they recommended replacing the diesel particulate filter which is under the extended warranty however there was a faulty bracket that caused it to fail that is not under warranty and cost over $400 which I would have to pay. That was aggravating so I said since I’m not using the Sprinter I’ll do it later. I bring it back today to get that done and now they say two brackets have failed and my part will be $819.31 plus tax for that. They “found” other stuff they want to do and the total bill is $8875.77. I am not happy at the moment. 2016 Mercedes Sprinter Crew Van

I was visiting my son in the area when I was involved in an accident which resulted in the total loss of my 2014 GLK350. I called this dealership (along with several others, including Chattanooga, Knoxville, and Atlanta) and decided to go get a feel for who I may be dealing with. I can not give this dealership enough praise! My salesman, Mark Higgs and sales manager Ernest Dixon are absolutely top notch professionals who honestly know how to make someone feel appreciated for their business! My husband and I usually deal with a Mercedes dealership in Charlotte, NC but after this experience, we WILL return. Everyone there seems warm, genuine, and just plain happy. After my decision was made and I signed the papers, The product specialist, Kobe Weir, made sure to explain the features of the car, gave me his card, and told me if I had any questions in the future to give him a call on his cell phone. I take note of everything and how people react with others - Kobe continued to give a positive impression of being happy with everyone around him and appeared to enjoy his job, customers, and coworkers. Keep up the great work, guys! Know that the people who you make a good impression upon will be loyal partners for future business and recommendations.

My husband went into dealership was greeted and taken care of great customer service. The process was easy Steve and Jared made sure we understood the service plans that were offered.

I had a wonderful experience buying my GL450! Everyone was very helpful...my sales representative, Phil, responded quickly anytime I had a question. My car was delivered on time and the service department did a great job. I would definitely recommend this dealership to anyone wanting a Mercedes!!!!

From the moment we arrived at Mercedes-Benz of Maietta, my wife and I were greeted enthusiastically with a genuine smile by the receptionist...please forgive me for not catching your name. We highly recommend our phenomenal sales consutant, Ty! In addition, all associates we came in contact with provided excellent customer service. Shout out to tech staff member Liz and finance director, Jarard.

The last time I visited Mercedes-Benz of Marietta, I was not too impressed because the sales person was impatient because I was not buying a car that day. However, this time was different. I told Tyree that I was not buying a car on that day, he was cool, professional, and he took time to show me the cars. He never at anytime pressured me to buy a car but cleverly gave me choices to a point I decided I had to buy the car that day. I was very impressed by his salesmanship and he is a very promising young man.

Overall great experience, Stefan took great care of me and the experience felt like I've known him for yeara. Quick easy and to the point. This is how car shopping should be!

The advisor Ahmad was terribly uncommunicative. I had to call multiple times to get any updates. More than twice I caught him lying to me. I will ensure to get the word out about this experience.

I had my car in for repairs. It was in the shop for almost a month. Every time I would finally get the advisor Ahmad to call back there was another excuse for taking so long. I've had engines completely rebuilt, at other shops, in three days. I have no confidence in this advisor and this shop.

The sales manager and other reps at Mercedes Marietta did everything they could to make me happy and put me in the exact car I wanted!

Awesome great customer service

First of all they tried to sell us extras to check— From $312 up to $1600 then they called and said battery showing weak ..a new one $400-then they said the 2 back tires needed to be replaced ! Well Mercedes of Alpharetta— did our check up in December 2018—-he said it was the BIG ONE-also I told him I needed 2 tires—- he came back and said the tires were GREAT keep driving them and get some wear out of them because they are too expensive to not have to be replaced!!! Our bill was less than a thousand dollars for the WHOLE BIG check up——-will not ever go back and will not recommend this dealership to anyone—- further more they train across the street for Auto Nation!

I can say enough about the services overall of this dealership... it’s my second time driving a MB and I love it! I Had one of the best experiences with the Mercedes Benz team in Marietta from the salesman Stephan Moore and Finance Director Jarard Johnson. Stephan is the best car salesman! His ways to go above and beyond and professional service is outstanding! Come check them out to get your next bomb car like I did! Let’s go... EvE

The best car buying experience ever! The salesman was knowledgeable and courteous. The entire staff was friendly. I would definitely purchase a car again fro Mercedes Benz of Marietta Georgia.

What great sales and customer experience? I would definitely recommend you purchase your next car from Mercedes-Benz of Marietta!!!

Just left and beyond happy !!!!! Excellent customer service!!!! Thank You for everything!

Dealt with Stephen Moore in Sales and Jarard Johnson in Finance. They were both professional, knowledgeable, efficient, prompt and helpful. I did not go in with the intention of buying a car that day but they did an excellent job of convincing me that I was getting unbeatable value. Their after sale service and communications were also highly commendable. You can't go wrong with these guys!

Holly was great from beginning to end, always helping, we had a lot of questions and she took the time to answer them, she is very sweet, Ernest was also great as was the Financial guy (I am sorry cannot remember his name) u he also had a lot of patience and everyone made us feel welcome!

My Sales Rep Holly was diligent, responsive, patient and took the time to work with me personally to get me the car I wanted at the right price for me. My Product Specialist was instrumental in taking the time to show me all the wonderful features. State of the art facility and state of the art customer service!

do not pull credit just because you were trusted in the past without permission Beware if you have been there before they will use your information on file to access your credit without you knowing

Had a great and easy experience. Everything was already set up waiting for me before I arrived. Very friendly and professional

Fast, Friendly, Efficient team

Walked it for my apt and was seen right away by Parker Luken!! He was so kind. Ask me what i was look for and he found me a car , took me a test drive and BAMMM!!

I recently leased a new GLE and absolutely love it! Everyone at the dealership has been incredible to work with, most especially Holly. If you are in the market, go see her!

I recently leased a GLC. Everyone I dealt with including sales, General manager, finance and the person who showed me features were all very professional and the process was seamless.

We purchased a brand new Mercedes May 30,2019 at this dealership. Our experience was awesome! Stefan King was our sales rep from start to finish. I read the reviews about this dealership prior to purchasing ..... all I can say is, we agree with the positive experiences. We have nothing but good things to say. They delivered exactly what was expected from start to finish. We were in and out of the building with the new car in less than 70 min or so. We will continue to go back to this dealership. Thanks again Stefan. You did a fantastic job! Blessings~ Susan & Karl Rubin

They had the truck I was looking for at an outstanding price.

Mr. Booker is very knowledgeable about the Mercedes Benz product. He shared with me the excellent standards Mercedes Benz maintains in the car. Additionally, he was patient and provided excellent customer service.

Great experience. Everything was easy. The staff was friendly and it didn?t long at all. They also found me a car and took the stress from me looking and that helped me a lot.

This experience was great. The dealer had the vehicle we wanted and took time to inform us on all that Mercedes has to offer. We were educated on the benefits of leasing and purchasing, so we could make a decision on which method of financing made sense for our situation. I would definitely recommend them to a friend.

Benjamin Brooke?s was an exceptional salesman. The dealership was welcoming. All staff were very pleasant

MB Marietta did an Amazing Job. I would highly recommend them to other friends and family.

Always professional and on time!!!

Spent the entire afternoon with Stan working to find the perfect Mercedes for me. Stan and the entire team exceeded my expectations!! I?m a proud new Mercedes owner, and future customers.

Excellent service and Susan was a pleasure. Wonderful and warm personality. Definitely an asset.

The staff at Mercedes Benz of Marietta was top notch, especially our sales rep Benjamin Booker. Ben went the extra mile in helping my wife find the Mercedes Benz of her dreams, she hasn’t stopped smiling since she drove her new GLA 250 off the lot. Thanks!

Went into Mercedes-Benz of Marrietta for new tires on my C300 at a cost of $1000. Recently moved to GA, needed to register my car in GA, and was facing another $3000 in state sales tax. I opted to split the difference and purchased a new 2019 CLA 250 with a $2000 down payment.

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

Very tactful and helpful people are associated with this organization six stars, Very well done

Great experience. Really enjoyed the concierge service. I forgot the gentleman name, but he was nice, knowledgeable, and funny. Also, thank you Susan and Aida that manager for taking time out to explain everything concerning my contract.

I have found my experience with the service staff specifically to be both friendly and professional. My buddy’s C300 was acting up and they found the solution quickly and explained the issue well.

Best Experience- Josephine Johnson gave me the best buying experience she is the assets of your company

I had an appointment twice to have a factory recall corrected. Bother times, the appointments were cancelled with no follow up. BAD BUSINESS! I'll never refer anyone to this place. Furthermore, I tried to get a bulb replaced in the drivers side front lamp and they tried to charge me $600.00 for bulb and installation. You have to be joking. BAD BUSINESS!

The entire process was a positive experience! Everyone was pleasantly amazing and I look forward to seeing them again.

Sha was great! Great listener with awesome personality. He made a difference!

My sales lady (Ava-Lauren) did everything to provide me with the vehicle I wanted to purchase! From sales to finance, the entire team and experience was a pleasure! ??

I seldom write reviews but as an avid Mercedes fan I just had to write this review. I read most other reviews on here share the same views. Stay away for the service of your Mercedes from this dealer. I have for over ten years serviced my Mercedes Benz vehicles with RBM and they are excellent. This dealer's service department has a LOT to learn. I gave them a chance as they are closer to my house, but it is not worth it. They are exceptionally slow and there is NO customer service or care. I took my S550 in for service on the Thursday. I waited for 45 minutes before I left with a loaner. At RBM that process took less than ten minutes at most. They kept my car until the following Tuesday, "waiting for a part". I had to follow up all the time. There was no keeping me informed from the service advisor. When I finally collected my vehicle it was filthy dirty with oil and grease boot marks on EVERY carpet from mechanics. Check out took equally long. There was NO after service follow up by management. I do not know how Mercedes Benz can tolerate this. Stay away and rather use RBM of Atlanta.

The process of buying the new car was pleasant. Our sales person answered all of our questions at the dealership and has reached out a couple of times since our purchase through email. We only had one key with the car and should have the second by the end of next week according to the service department.

First time buyer of Mercedes. Good experience thru the buying process. Great facility.

We have had our new Mercedes for two weeks. Here are a few thoughts on the AMG C43 and our car-buying experience at Mercedes Benz of Marietta. First, the car is fun to to drive. It is easy to handle and truly has get up and go. We have put about 800 miles on it including a short day trip to stretch the C43?s legs, so to speak. On the freeway, the car handled like a dream, both on dry road and through a couple of heavy downpours. The interior is comfortable and seems as though it will handle longer road trips well. The cruise control, distance following, and blind-spot assist are wonderful. However, there are three things that bug us a little. First, we don?t like the panoramic roof. My wife is extraordinarily sensitive to sunlight and the mesh covering does not completely block the sun, though we found that out only in the past couple of non-rainy days. Cloudy and rainy days are going to be fine. Second, the C43 has more road noise than we are used to. The 16-year old BMW we traded in was quieter. I?m not talking about the sexy AMG exhaust system noise, but road noise. In truth, the noise varied depending on the road surface, but we both noticed it on our day trip. Finally, the Navigation System is not what I expected from Mercedes. The voice control/recognition is sporadic and the data base doesn?t even have our address in it. That being said, overall, we love the car and are happy we decided on a Mercedes. One final note: we truly enjoyed working with our sales person. We know his job is to sell cars, but he showed a balance between doing that job and working honestly with us. We got a fair deal on great car. We felt comfortable working with him and thank him for that.

The worst service I've ever experienced!! I went in for a regular service..first they replaced a flat tire with the wrong tire 2nd they damaged two rims in the process..they actually repainted one with regular paint is if I wouldn't notice..I'm in the process of filling a complaint..take your cars to Mercedes Benz of Buckhead for great service..BEWARE!!!!

Great and fast service. Glad they could help us.

MARK HIGGS TOOK CARE OF ME LIKE FAMILY MAKING SURE THAT WAS MAKING THE BEST DECISION IN PURCHASING THE CAR I WANT AT A GREAT PRICE!!! Ask for mark Higgs when u buy a car !!

I had the absolute best experience here and Mr. Shah was honest and very helpful

Horrible customer service no communication I will never in my life buy a car from these people they lied stated car purchased went through inspection 4 days later brought the car back for a loud noise the sales manager stated he puts new belts on all vehicles and the belt looked new so I left car there 9 days no call to tell me anything about the car purchased I called service they stated it’s a different sales dept someone would call me back no call back contacted Benjamin booker he states it’s the tensioner they changed the sends me an email stating they changed the belts I’m like ur sales manager stated that was done prior to purchase what was done to the vehicle answer a simple question I sware to god when I walk in there today telling them keep the car ! Nobody can speak or communicate what was done u keep this car ! And the sales manager has zero customer service and is very inpatient so buy a car at your own risk ! This is a short version there’s more that was done wrong I’m totally shocked I was better off going to a used car dealer and I’ve brought plenty cars oh and service stated they can’t see anything on computer 😮what kind of mess are they pulling ! But I go there today so there will be more to this story

Thank you Sam el Jundi for taking care of me and my car. Came in for a break check and ended up having a bad engine leak. Sam went above and beyond working with my extended warranty company to cover the expenses. Sam you are the best. Thank you

They were very helpful in getting me what I was looking for.

My experience with the dealership was awesome. The salesman, Rhondal Lee, was professional and wonderful to work with. He made sure that I had the color that I desired. I was very pleased with my purchase.

I love their Car Service & Customer Service as well, this is my 2nd time here

Holly was a fantastic salesperson and stayed with us the whole time and provided great service. The GM of the dealership Alfredo was very hands on and gave us great information as I chose between buying or leasing.

We had looked fo a very specific car. They aggressively searched for and found the exact car for us!! Service when we went to take possession of the car was top notch!

We never used this service center before but due to extenuating circumstances, we had our C-Class towed to MBMarietta for a quoted $1900+ repair. Ahmad took care of everything and kept us well informed. The car was finished ahead of schedule and for $200 less than the quote.

Mark Higgs was the very best! Took care of all my needs and concerns.

Stefan King was a dream to work with and made the purchase of my new car fun and stress-free. He listened to exactly what I wanted & put me in a beautiful car that I love! If you are in the market for a new Mercedes Benz, Stefan is your man!

My recent experience was great! The willingness of the staff to communicate with me via text and basically negotiate the deal via text proved quite the enjoyable experience. I went in the next day and finalized my purchase. I recommend this dealership.

Steven Moore was the best. Highly recommend

Great service from Stephen Moore. Second perfect car he has sold me!

Ask for Mark Higgs. He wont let cha down 👍👍👏👏

The sales associate, Benjamin, was very helpful, professional and very knowledgeable about the cars, the finance manager, Eugene, was awesome, friendly, professional and had a lot of helpful hints to make the financing process seamless. Elijah, introduced us to the new car and has so much and admirable knowledge about all the impressive gadgets in the Mercedes Benz E300. As a matter of fact, MB or Marietta has successfully put together professional team to help car buying to be an easy process. KUDOS to ALL.

Mercedes Benz of Marietta was above and beyond all my expectations. After driving 6 hours to arrive there. All I had to do was test drive and sign all paperwork was ready. Very friendly and professional staff with excellent customer service.

We were expecting to walk in and walk out with our car the same day. It was not the case. There was a really irritating noise or vibration coming from the right passenger side underneath the car. We were given a number of different reasons for it and told it would be taken care of, it was not. We finally got the car about two weeks later with the same issue. We were told all Mercedes E-350 have this issue. I find it hard to believe.

Stan was an amazing salesman. Stan was very caring in helping us with our selection and made the car buying process very simple. Kudos to Holly and Matt as well for being very helpful and courteous during our visits.

I worked with Mark Higgs, as my Salesman. I would recommend Mark any day of the week ! He was very professional, knowledgeable, and his customer service was top notch.

Shopping for a new vehicle is not always enjoyable. The sales staff, especially Stefan, was great! We not only appreciated his knowledge but also the fact that he respected our decision making process which brought us back. They gave us a fair deal on our trade-in and new car price. We will review the service department if/when it is needed. Today we are pleased with our purchase from Marietta Mercedes Benz.

Matt and Alexa were great to deal with! Very professional and helpful.

My experience at Mercedes Marietta! The sales rep Mark was very knowledgeable, not pushy at all, but was able to meet & exceed my expectations!

Was end of my lease and I wanted the same car - which was discontinued, and the new model wasn't expected to be out for another few months. The rep at MB Marietta sourced a car for me, which was still en route, and stayed on top of it to make sure it was delivered to their location, and that it was then delivered to me. She was a tremendously helpful resource. The entire leasing process went smoothly and I happily drove away with my new MB SLC! THANK YOU MB Marietta!

Good experience until I found out the website description of the 2013 Buick having new tires was not correct. Only 1 tire was new. The other three tires were 2 years old. Unfortunately, I found this out after the fact. Contacted the dealer, but as of today, two weeks with no response.

Can't wait to see this beauty at my favorite dealership!

I purchased my new vehicle via the internet. I never even visited the dealership nor viewed the vehicle in person. The staff at the dealership were very helpful, trustworthy and supplied all of the information needed to purchase this vehicle remotely. They arranged to have a notary visit my home to finalize the deal. They even arranged to have my new Mercedes-Benz C300 Coupe delivered to my home. The entire process was very smooth.

I went to the Mercedes dealership in Marietta and my sales person was Michael McDonald who was phenomenal. I highly recommend this dealership they have the best prices around town.

Unimpressed with employees and customer service they provide. Left their protective floor mat in my car crumpled and fthy. My back door and hood were not closed but apparently the person who brought my car to me did not wonder why the dinging indicating that something was not closed was going off. Employees not professional or friendly.

The worst Mercedes Benz dealership of all. I’ve been trying to get a hold of somebody at service for the last three days. No luck so far.

Very easy to work with. High level customer service.

the staff was friendly and accommodating

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

I just too delivery on my 2019 GLC. It is perfect. Worked with great people and enjoyed everything from the design to the pick up of the finished car.

I had a ton of concerns... 1. Poor customer service 2. Time wasting waiting on diagnostic test 3. Lenny providing incorrect information regarding my service request 4. Lenny being inaccessible I had questions regarding total cost of my repairs, he never returned my calls , my repair was for an O2 sensor he said would take an hour about I was charged 339.00 for labor. The only reason I knew to pick up my car is because I called 5 times depending to speak to Jim...the one from Tampa. During my last appointment, Jim personally drove my daughter and I home. He delivered the best customer service and I will never forget that. I’m live to close to this dealership and paid too much more for poor customer service...now I feel obligated to take my car to the Buckhead location! I’m more than willing to discuss the specifics regarding this appointment with JIM. My number is in the system.

I had an excellent experience at Mercedes Benz of Marietta, I will be telling my friends about how well I was treated and how well it went. I never thought I would own a Mercedes. I'm very happy with my C300. I would like to thank Mr. Stephen Moore for everything. He honored everything he told us about the purchase of the Mercedes. All the questions were answered.

Jeff was absolutely great, good old customer service.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

I had an awesome experience. You guys are very professional. I would most definitely recommend friends.

We cannot say enough to thank Marietta Mercedes Benz.. Especially Lenny W the service advisor!! We had mechanical issues while traveling. We were trying to get back to FL before our grandson passed away...Lenny met us in the parking lot, got us in and repairs done quickly and got us back on the road in time to see our grandson one last time. It would not have been possible otherwise.

Matt was great helped me get the rt car for my girl🔥🔥💯

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. I left with my new Mercedes .....

I had an appt to drop my S550 off (a/c) and pickup a loaner but when i got there i was told that a diagnostic had to be performed (2-3 hrs) before a loaner could be issued (not what i was told when i made the appt); that i could wait for results or be shuttled back home and a loaner brought to me next day. I accepted the latter but after a 15-20 min wait the srv rep said that they couldnt provide the shuttle as it would involve the driver working O/T and they typically dont pay O/T for shuttle employees and if i still didnt want to wait that i should bring my veh back in the morn and a loaner would be provided w/out delay (per srv mgr). I left and wont be returning.

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Great customer service!

Scheduled a 4:30 appointment for vehicle service I get ignored for 20 minutes. I walk in to get help. I don’t get acknowledged and the person who came in 15 minutes after me gets helped first. I’ll be taking by business elsewhere �

I recently punched a C Class from Marietta Mercedes. Stefan was great! He knew a lot about the car and was very easy to work with.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

Overall impressed with the manner in which I was treated from the moment I walked into the dealership. The car buying experience itself took a little longer than I preferred. Yet overall impeccable customer service, willingness to get the deal done was always the top priority. I am glad I came to a Mercedes dealer. I am pleased with my purchase and very likely to shop Mercedes Benz again no doubt.

I had an awesome experience at this location. I was shopping around and went to Mercedes Benz in Buckhead(horrible experience). A friend told me go to Mercedes Benz off Cobb. The best referral every. I met Ryan the sales rep. All I can say is outstanding customer service. Ryan was absolutely polite, listen to what I was looking for, patient, understanding, and willing to take as much time as I needed to ensure I was happy with my decision. He help assist me in finding a car that I could also afford. I LOVE my new car. Even in his absence he ensured Sterling would offer me the same experience as I had with him. These two guys are partners for real. Again thanks Ryan and Sterling. I look forward to getting with you guys on all future car purchases.

I couldn’t have asked for a better experience. This was my first luxury car purchase and wasn’t quite sure on if Mercedes would be the one. After spending time with my friendly and knowledgeable sales rep discussing everything about the model car I was interested in, I was positive Mercedes is the car for me... I’ve been smiling ever since! The staff was very courteous as well... and with a big purchase as such you want to feel valued.

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

It took me more than one hour to schedule appointment, they transferred me around 5 times, all these other departments are like different countries, they don't communicate between each other and one department is not others departments matter, They never call you back, front desk person took my number, never called me back, They ask you to leave voicemail if other department does not answer and nobody calls back, 6:30 nobody picks up phone, none of the departments, weekdays, I thought they close at 7, Very inconvininet, Or maybe this is a different kind of hight of service that I, as a customer don't understand , I look at mercedes as if they know what they are doing, but this is just super inconvenient, Seems very much like they do not care about customer Very bad setup and system of customer service, they try to connect you to someone else as soon as possible and forget about you, other does the same and it carryes on to next and next

I miss my infiniti front and side cameras.. i cant stand the knob that controls the screen, i miss my touchscreen. This knob is gonna cause crashes as its so hard to manipulate as oppossed to touchscreen. I do like the luxury feel but those infiniti front cameras were the best and miss them so much

Ahmad Frozan of M-Benz of Marrietta is a amazing Service Manager! He is always professional and really cares about making sure the customer is taken care of. I would highly recommend Ahmad if you need your car serviced! You don't get any better than a person who gets and understand the needs of the customer.

We came in driving a test car from another lot and they convinced us with their great customer service and price to take the test car back and come see them. We worked with Stefan King who was extremely diligent on getting us the deal we wanted and answered every question every step of the way. If he didn't know the answer right away, he found it. We are extremely happy with our new car and can't wait until the new car itch comes around again so we can go back and shop!

Everything and everyone was very professional, especially my sales person, Stephen Moore.

Great experience. Stephen Moore was perfect to work with.

Poor customer service

Very pleased with our salesman (Charles Nichols) and the experience in general. Buying a car can be a painful experience but MB of Marietta and particularly Mr. Nichols made a pleasant one.

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Out of warranty work is expensive, however, this dealership gets the job done right the first time.

Not good today...May 18, 2018. Service experience has left some question to "All or Nothing".

The service was excellent. Every detail was attended to. I felt I received a great deal and I really love my new car

I was told I couldn't afford my mercedes. Why? Because the color of my skin?

Sterling is a great guy and extremely knowledgeable. Best part of the whole experience.

Sales Consultant, Charles Nichols made purchasing my vehicle a pleasure. He was very knowledgeable, patient, friendly and he really listened to my concerns. I am extremely happy with my purchase. Charles provided a professional and personable experience. Outstanding service Charles Nichols!!!

I had an excellent experience! Before I ever got to the dealership, I was called and emailed to insure that our times for our appointment were confirmed. Once at the dealership I was greeted immediately upon arrival. I worked with Sean Reid, who was a fantastic representative. He was polite, respectful, thorough, and expedient. The sales manager came over to thank me for coming in. Sean took me through some of the features of my car, and another representative went over all of them upon my next visit to complete my paperwork. I was never pressured to buy the car, nor was I pressured on being 'upsold' anything else. I received the car clean and filled. I traded my previous car for a downpayment, and got a very fair price on it. I highly recommend Mercedes-Benz of Marietta. If you have the experience that I had, I am sure you are going to love it!

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

Sooooooo... I am struggling with how to classify this particular Mercedes-Benz dealership. At this particular dealership they seem to have a lot of trouble with integrating with the overarching Mercedes-Benz IT system. For instance, I purchased a package at a Mercedes-Benz dealership in another state and for some reason they could not gain visibility to it in the Marietta dealership. When asked about it I was told that sometimes the package is not within the Mercedes-Benz portfolio but within the local dealership portfolio so this may have prohibited them from seeing the package details. So I had to call around to the insurance that covered the package to the dealership that sold me the package and back to Mercedes Benz Marietta only to find out that they should have been able to see the package details. Also, there was a commitment to provide transportation that got all muffled up due to how they handle their commitment around transportation ( basically, someone was too lazy to drive the shuttle so they decided to send me to my destination in an Uber! But they did not have Uber app so they had to install it first, SMH). All in all, if I did not live in the very northern part of the Atlanta suburbs I would definitely not come back to the dealership. The people are very nice but not very competent.

Worst customer service that I have received.Vehicle sat ready for about an hour and the service rep never came to us to tell us he was waiting for something. He told us that “he had been busy,” which to us meant we weren’t important enough to at least inform us what was going on with our vehicle.

Started talking to my sales person early on in my buying process as I wanted to test drive several different luxury cars before deciding which one to purchase.,Eduardo was very patient and helpful through whole process!

Very pleased with the level of service we received in purchasing our E Class and GLS. Sterling was professional, knowledgeable, personable, and diligent in assisting us with our car purchases. Will recommend this dealership to others.

Salesperson was nice and helpful! Benjamin sent information and answered emails/texts promptly.

Yesterday I drove over to Mercedes - Benz of Marietta. I was in need of a front windshield seal for my 1983 300DT. In just a couple of minutes 5 were located in Jacksonville. The part is on the way and should be here tomorrow. The parts man was good at his job and I enjoyed chatting with him.

Buying a new car is a stressful event but Mark was a great salesman and was able to get the deal done.

The best part of my service experience was my ride home by Frank(valet/porter) after waiting on my car for 5 hours, and still not ready and the custodian who was very nice and friendly. Nick was my service adviser, who eventually made things right, though I am sure I will not return to this dealership. I drove into the service bay, walked in and stood a few minutes before I was ever greeted! The other employees walked by numerous times as I waited in the service area for 5 hours and never parted their lips! I was expecting much better service from Mercedes. I came to this location because it was closer. The car has always been serviced at the South Fulton location and I was floored that the service records aren't linked! Then to be told that this location rarely sees cars as old as mine, 2000 S500 almost sent me over the edge! Waited on a part to come in and when it came after already waiting for 4 hours, I waited another hour plus only to be told that the wrong part had come in! Then.... they had to figure out who would take me home. Thank you Frank for staying late to drive me home! I could go on but I will end here! The service was fair at best. Not coming back!

Wouldn't do business there ever again. Shady

My experience at Mercedes of Marietta was excellent! Most importantly, it was quick. I had researched my car and called ahead to speak to my sales person Rita Turkin. After a quick visit to see their inventory, I returned a few days later to make my purchase. I was in and out of the dealership in less than an hour. I feel like I received a great price and great service from Rita.

Called the roadside assistant to tow my car. It took them for 5 hours to get it towed. It was 1 o’clock in the morning, and they said they trying to get the towing company that available. Which in ga should be plenty of those guys. Anyway, neveragain!

The salesman Joe Williams was absolutely amazing. He was very patient with me, very thorough about the car, and really wanted to make sure I was happy. He deserves a raise and salesman of the year award!!!!

had a very pleasant & pleasurable buying experience on a cold snowy day

the person we worked with Rita Turkin was great no pressure

Great! No one had the vehicel I wanted checked with all 5 dealership Mercedes of Marietta was the only one that even looked for of one. Thy found one in another state got it for me. GREAT JOB and GREAT FOLLOW UP! THANKS AGAIN

Pros: Spacious, Plenty of room for cargo. Easy to drive. Cons: substantially lower mpg at high speed.

I shouldn’t even give them one star but have to give them something in order to you know how rude and unprofessional the service members have been. They do not follow up on messages, do not keep you informed about your vehicle status and never pick up thier phones. I will spare you the details on the horrible work they did and how they damaged my vehicle, let’s just day that Mercedes Corporate Customer Service is now involved.

Everyone was extremely helpful. The process was easy. Great car... Great service!

I visited this location 2 months ago to look at cars. I pulled up in my 2015 Nissan Versa. After 20 minutes of wondering around the lot and the showroom no one ever approached me. A couple salespeople looked at me and kept moving. I left that day. But 3 weeks later I went to the buckhead location and it was night and day. Literally, the best car buying experience I have ever had and the service is top notch. Happy to report the purchase of my very first Mercedes...a 2018 GLA. Don’t waste your time here. They likely don’t want your business.

Do not buy from these fraudsters...Fraud practices of the Finance dept / Eugene Matusov I originally went to purchase a pre-owned truck and did not like the APR presented and declined the deal. My brother decided he wanted the truck and submitted a credit app. These clowns fraudulently added myself as a cosigner and shot-gunned the app to 5 banks without my permission. My brothers decision to purchase the car has nothing to do with me declining and the unintelligent finance manager Eugene Matusov did this without either of our permission. This is fraud. BBB filed and complaints boards have been posted and GA Dept Of Law consumer affairs submitted.

1st time at Mercedes-Benz of Marietta was an excellent experience. Thanks again Jim Jackson and David Walski for service on our recently purchased Sprinter. I give this dealership the highest rating possible.

This is newer dealership in Marietta. Blake Alenxander was very helpful and no pressure at all. I asked in and out in lesss than two hours start to finish. The exemplify what the Mercedes-Benz name is known for. I will purchase my next Benz from this dealership.

If you are wanting to purchase a Mercedes, Mercedes-Benz of Marietta is where you should go. Alex Mejia is the Best salesman around. You will want to buy a vehicle from him. He is knowledgeable but more than that, he is caring, concerned about your needs, and really wants to make a deal you will be happy with. There isn't anything negative I can say. I was there for a while and everyone I encountered was personable.

I have been receiving notices regarding the Takata air bag recalls for some time and have been told the parts are not available. I received another notice from Takata over the weekend which said to contact a dealership immediately as TK Holdings has filed for bankruptcy. I called MB of Marietta on Mon morning and made an appointment to replace the recalled airbags for this morning at 10:00. I arrived early for my appointment only to be told "we don't have the parts and don't know when we will have them as everyone in the country is waiting for parts." I asked why the dealership even scheduled the appt and was told that I called a call center (even though I called the local 770 number on the website) and the call center doesn't have any information about the recall. Good customer service would dictate that you don't disrespect your customer's time by booking an appointment when you do not have the necessary parts. Further, why did someone in the service department not see that you had a customer coming in knowing you cannot fix the problem and give me a courtesy call cancelling the appointment? I chose the Marietta location bc of convenience but will be returning to RBM regardless of the drive. I will never go to MB of Marietta again.

My first visit and it was awful! The customer service (or lack there of) sucks! The wait time was double what they initially advised me. The price was higher than what I was told over the phone. Im going back to RBM!

Well overpriced compared to other dealers I. The area. Customer service in the service department is beyond poor. Stay far away from this place. One and done. Back to RBM.

In my life time, I've purchase about 18 vehicles, by far this was the best experience that I've ever had. I sincerely mean this, start to finish the purchase and customer service was excellent.

BAD SERVICE I contacted the customer care manager to informed them that their machinist mistakenly installed my A/C filter, and I have given them time to check that, and they never call me back for further updates, it has been a month now. Besides that, they did sent me tons of sales information. 👋bye! Never going to have any services with your inexperienced machinist.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Great staff, pleasant to work with. They went extra mile to make sure everything is done proper.

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Dealer did not set mbrace account or explain how to do so, had to do it myself after finding out the complimentary features were not activated.

Was a loyal RBM customer for years, as we own 3 Mercedes. Cobb Parkway is more convenient, based on location. Gave them two separate tries. Both were horrible experiences. I won't even go into the first visit. Went back for a second attempt, hoping they had worked or their service bugs. NOPE. I had to wait almost 30 minutes today just to drop off my car. Pick up went even worse. No one at service counter, GM of dealership walked by and said "I wish I could help, but I can't do anything behind the counter". Chip reader was broken and my service consultant attempted to run the charge 3 times which then caused a fraud alert on my card. While I was on the phone with the credit card company they kept insisting my card was declined. Naturally, on the 5th time and me on the phone the card reader worked. Oh well, back to RBM I go...

Excellent customer service by store team. They were ready to answer all questions and make the deal win-win

I had the best most professional dealing leading my car at Marietta mercedes from Blake. He was professional, and very patient. I love my new car!

It has been a pleasure working with Mercedes Benz of Marietta through every stage of my car purchase journey. I am 100% satisfied with their customer service and with the vehicle I purchased. I am proud to be part of the Mercedes family!

Excellent customer service and sparking clean facility.

My salesperson was Alex and he was beyond amazing. He did everything right and made my process as simple as possible.

Where do I begin? We arrived about 10 minutes early for an appointment at 11:30 am. They could not find our name on the list to indicate that we had an appointment so I had to reference the email that I was sent to show we were on time if not early for our appointment. The young lady that checked us in was so rude until I had to step away from her for fear of saying the wrong thing. At age 51 I need not be spoken to is if I am a kindergartner by some barely 20 something person who has absolutely no idea what customer service is all about. Not only did she not check us in, she demanded that we go sit in a waiting room unbeknownst to the service manager who was supposed to be helping us. When I inquired as to whether or not the gentlemen knew we were waiting on him because the service monitor indicated that I was not there yet, that's when this little girl almost got herself in trouble when she told me I just need to go sit in the waiting room. Customer service is number one. If you can't be nice , get another job because we pay too much at Mercedes-Benz for this kind of treatment! Apparently no one at this dealership is reading these Facebook ratings. It appears that they have more than one star ratings than anything else.

I honestly was not impressed at all. Pros: They allowed me to use a loaner car so I was at least able to get to work the 5 days they had my car. They had snacks and water for the wait, the staff was friendly. Cons: I had an appointment for 330 and wasn't seen until about an hour after. I was told after getting there that my car would need to be dropped off. I was told my car needed things that were previously checked as good to go. It seemed I was told about every thing other than what I bought the car in for. When I got my car back, it as scratched up and they were going to just let me go without saying anything about it. So basically, I paid to have them house my car for 5 days, because NOTHING else was done. I have no recommendations as to whether someone should go or not here, I always say everyone experience is different. Just giving my experience is all.

Very professional, knowledgeable, and friendly!!!!

This dealership is very professional, and friendly. All of the employees from the sales reps to the custodians wore smiles and were eager to help.

Mark Higgs and entire team were fantastic. I'd highly recommend MB Marietta!

Great and excellent experience. Roland and Melinda were great. Will do business with them again if I have to.

My car check engine light for oil has been coming on for days now. I went in on Saturday expecting them to charge me to diagnosed the problem and possible full oil change. Zach in Service took one look and said I just need to top it off until when my next service was due in couple of weeks. He topped it off free of charge and it was done in record time as well even my kids with me were osu as surprised as I was. And they setup my appointment for my next service. Talk about service!!! Much appreciate you Zack.

Really great experience with fast response to any question we had . It was really made very easy for us to get in , get a deal and rive home with our new car.

On our way home from the multi point inspection, my tire went flat from separating down the middle! I feel like I paid $275 for a freaking oil change. It was also raining and when we went to turn my wipers on, it was discovered that they took one off and didn't put it back on. (Which was brand new btw). I'm never returning. I DO NOT RECOMMEND.

I previously had been going to Atlanta Classic Cars (and will be returning there), but a recent move made this location much closer. I made an appointment 3 weeks ago for 9am today with Ronnell Rhodes. I have received no less than 3 appointment reminders so I was clear that being on time was important. I arrived at about 8:55am, was greeted and told to sit in the waiting area because Ronnell was in a meeting. The meeting ended at about 9:05am (I could see it through a window). At 9:20am I still had not been seen so I went to my car and left. Interestingly, the service area was not busy so I don't understand why someone could not process me and have me on my way. Very disappointing.

This unprofessional establishment yields the most unprofessional "professionals" in the business. And I have no reason not to believe that this level of customer service begins at the top of this organization. The general manager of this location asked that I call to rectify the last episode of poor customer service that I received while receiving service on my vehicle. Needless to say the apple doesn't fall far from the tree with Mercades of Marietta. The Gm passed my call off to a sales manager, that had no knowledge of my initial complaint, and had no authority in the department that my complaint originated. This aloof sales manager assured me that he would call back the next day and hopefully we could come to a meaningful solution. None of this has happened. Over a week later. This place is a joke.

My first contact was with a young woman on the phone named Gretchin. She assured me that when I arrived there that she would make sure I was taken care of. My wife and I had just had a blow-out in a tire that sh assured me was a "run flat" and would get me there. Upon arrival, she introduced me to Ronnie and he provided great service in a timely manner and got us back on the road. I wish more dealerships had employees that cared enough to take on a non-scheduled customer and treat them like family. I will definitely recommend Gretchin and Ronnie to my friends and family. Overall wonderful experience.

I really like doing business with them. There whole staff is very professional & easy to work with.

I am in love with Mercedes-Benz of Marietta, and I want the world to know it! First off, I had to have the vehicle towed from an auto repair that was not a Mercedes Benz repair facility to MB of Marietta. Best decision I have ever made as it relates to my 14 year old Mercedes E-320. Problem was the gas tank which has a factory warranty on it for 15 years and unlimited mileage due to a manufacturer defect that is common in this series vehicle from back in the day. Long story short, the experience was outstanding. Not only did they quickly get the warranty claim in, before I could even worry about whether it was going to be approved for repairs, I received a call the following day to come in and pick up the vehicle. It was ready and running with the new gas tank! Wow! Not only that, I was given an inspection report that listed some current mechanical issues that need to be addressed. They were spot on! I have a small list of issues I am in the process of having work done when I get back home and every item was a match for my list. The mechanics are well trained and I appreciate the honesty. In short, my car is running and my bill? Zip. Zero. Nada. Everyone from Mr. R. Rhodes to J. Jackson to the Service Manager, Mr. Walski provided nothing less than exceptional service. It didn't matter that my car was old or that I wasn't spending top dollar on a new car with all the bells and whistles. As a publisher, I use my car for everything. The level of care and quality of service they provided has earned my loyalty. When I can buy a newer model Mercedes-Benz, this is where my business will go. I highly recommend Mercedes-Benz of Marietta!

I had a great experience buying my Mercedes I throughly enjoyed the whole process from beginning to end! Marc Higgs was the best salesperson "Ever". I had such a bad experience buying my last car I was dreading the whole experience but Marc made everything so pleasant and enjoyable he made me want to car shop regularly. He really restored my faith in car salesman.

Our Salesperson Larry at Mercedes Benz of Marietta was Superb! His knowledge of the Mercedes Benz Brand is immeasurable, he answered all questions thoroughly and made recommendations that best fit our needs. Once my husband and I made the decision to purchase, Larry generously came in on his off day to make the purchase of our C300 Convertible a Success!!!

Best customer friendly very nice people at Mercedes benz of Marietta I will always come back to see you

Our experience with Mercedes of Marietta has been a pleasure. We visited with Rita Turkin initially, several weeks before deciding between our usual Volvo preference for the last 30+ years. We came down to a Porsche Cayenne, Volvo XC90 T8E, and the MB GLE43 AMG Coupe. Rita gave us her full attention even though we were upfront about not having decided yet. Rita was not pushy and she spoke to both of us equally, whereas it is very common in our experience for a salesman to speak to the man instead of both man and wife. Weeks went by with a few emails in between just to check in with Rita. Once we decided on the GLE43 AMG Coupe, we met with Rita again and she set out on the search for our perfect combination of options. Rita was able to find the beast 650 miles away and a week after the decision, we drove off in the new Coupe! The quality of the product was only a part of the sale. The integrity and conduct of the personnel were equally important. We are very happy with both decisions and we would recommend Mercedes of Marietta and Rita Turkin to any and all who are in the market. Thank you, Rita Turkin!

Gregory Taylor made the process of buying a new car easy and enjoyable! Everyone was so nice and helpful. Love this dealership!

Wonderful dealership to work with. Very impressed with everyone I came in contact with!

Horrible customer service had to call six times only three advisers working try RBM way better

How do you own a Mercedes-Benz and take it to the dealer to do $1000+ worth of repairs on a car only to be told that I can't have a loaner because my vehicle is to old. A Mercedes-Benz is a Mercedes-Benz. I'm not paying for a loaner just because my 2005 C-class is still on the road to get a Nissan or some other car. Just shows the testament of quality of these cars that they last long and still look good. But if I have to pay for a loaner for service, that I would not have to do in Illinois where I'm moving from, then you don't need my $$$. What a great first experience at this dealer. And my last. There are others to buy from. I'll take it somewhere else. Thanks!

Bought a used car from these fine folks 3 weeks ago. So far it has been to the shop only once to get the brake lights fixed, not a bulb. It was a quart low on oil, which was black. The air conditioning compressor is shot and needs to be replaced. Sure hope it is under warranty because that will be expensive. So much for their however many point check up they brag about. Point is, they are typical dealership. They lie lie lie to sell a car. Be very careful.

I think was a lot better than Union City Benz dealership

It's Mercedes Benz. It's done well from sale to service. Enough said!

Great experence

I really wish I had a 5 star experience. The sell person was good. My stars started to fall when I had the pleasure of meeting the service department. I drop my car off at 7am so they could reset the mbrace which should have been done before I drove away however I called the service department at 4:30 pm to check on my car and I was told they are gone home for today. So I had to find rides to work for three days. More stars started to fall, for the reason I brought the car in the problem was not fix. So with three stars left in the hopes of gaining stars back. Today my dealership tag expired, Guess What! My tag was overnighted yesterday but I didn't receive it today (Friday). So now I have to find a ride once again for two days hopefully to get to work and back... So to whom do I owe the pleasure! THANKS AGAIN

They had a Nissan Quest that we were kind of interested in. However, after receiving several emails from them, I responded with what I was looking for exactly. I still, days later, haven't received any kind of response from them.

Igor has been the most patient and helpful service advisor. I had my car towed in for an ignition switch replacement and it turned out it needed more than just that, he has been so patient with my constant emails for updates and reminders about my budget. They are also paying for me to have a rental car while my car is being worked on. Highly reccomend them.

Sales person Karsten was very friendly and knowledgeable with a great attitude. Karsten answered all my questions and spent his time doing a lot of research for me. I really valued his opinion and suggestions. The sales process was very easy and fast without any pressure. I would highly recommend him as a sales person to anyone. Thanks Karsten!

My husband and I purchased two previous vehicles from Mr. Drew. We went to purchase our third vehicle from him only to discover that he moved to Marietta, GA. That didn't stop any of us from finding just the right car. It was possibly the easiest car buying experience I've even had and I live 500 miles away! I traded my 2016 Honda Civic (drab and boring) for a 2014 Certified Pre-Owned Mercedes-Benz C250 Luxury model. I feel I got a safer vehicle, with far better features, all with a lower interest rate. The payment was about $75 more per month. They would have been almost the same except that I popped for the extended warranty and some other warranties that were offered, but I couldn't be happier. I think I got a great deal. A currier helped handle all the paperwork, and he came right to my office. The car was safely transported and my previous car was picked up at the same time. What a great way to buy a car. It just goes to show you that when you have a great relationship with your salesperson, you get a great buying experience. Thank you Mr. Drew. We will contact you again for the next car purchase as well.

Purchased a 2017 E300! Had a great experience. Love my new car.

Tom helped me with an Audi that we took for a test drive. Shortly thereafter, the car's clutch died, so that ended things. Otherwise, everything was great.

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

We were trying to buy a used car and they had exactly what we wanted. So before we drove the 2 1/2 hours each way we negotiated the price with the manager. Drove down and loved the car. We were paying with a check and was ready to write the check. The invoice they provided us was $1500 more than what we negotiated. What a waste of time. Bought a car at Twin City in Knoxville and had a complete opposite experience. Make sure you read the fine print!!!!! Not very honest. I have an app that records every conversation because of the nature of my business. Listened to that phone call recording many times to see what we missed. NOTHING!!! Just the games they play!

Everyone was extremely helpful thru the entire car purchase process!

Totally satisfied with the service I received. Like many used car transactions there were a few small issues that came up, but each was quickly resolved to my satisfaction. My take on the sales and financial folks is that they want to do the best possible job to please the customer, but still stay in business. The facility is bright, clean and their inventory impressive. I worked with Tom and his Manager Mike Drew. Recommend both very highly. Can't speak for service yet, but will post again if there are issues.

Best buying experience ever. I made the whole deal by way of internet. I experienced curtious and well informed information.

I would highly recommend Kagan Scott if you're in the market for a new or used Mercedes Benz! He was professional, courteous and very responsive to all of my online inquires and worked hard to get me the best deal possible!

I have had a great experience every time I go here. We own a 2013 C-300 4 Matic. Check in fast they provided me with a 2016 C-300 loaner car. They are awesome I highly recommend this location.

Just bought a certified used C class here. Car is beautiful, and was priced well. No surprises with the transaction, no issues, no pressure, nothing unpleasant at all. Very professional organization. Would have no reservations about coming here for my next purchase.

Karsten Knobloch made our purchase on a new GLE model car so pleasureable and professional. he lined up three cars for us with the various features we were considering which made our choices so much easier. when the car arrived, he promptly notified me and arranged for another associate to go through each car feature. Other than some delay in getting the car paid for the day of pick up, this was the best experience ever. i will always contact and refer people to Karsten and this dealership!

We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products manager, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis, AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and recommend them to all who need a highly desirable automobile. Bill and Winnie Northington

They work very hard to get me a deal done... 5 ? service

I love the people and services but the snacks they gave me and my daughter, she got sick,, it was from rat urine and droppings, , my lawyer will b noticed. Asap.

I had a great experience. My salesman wad great. He made my buying experience enjoyable. I had not purchase a car in 13 years. I traded my 2003 jaguar. I will refer business

Amazing experience,always the service is beautiful

Kris was great and very helpful. I had a great experience.

Michael Drew and Mercedes Benz of Marietta! The team to help you with your purchase of an amazing car with master craftsmanship!

Excellent sales person named Michael Drew. A very pleasant and easy to work with. Even though I had a minor issue with electronics after the purchase, he resolved the issue very quickly and professionally. I would buy another Mercedes again from him.

Kagan Scott exceeded my expectations. He was knowledgeable, patient, flexible, and transparent. All the traits one would expect in a superior sales associate!

Great Buying experience. Kagan was great. He was knowledgeable, transparent, and flexible... All the necessary traits of an excellent sales associate!

Our experience at Mercedes in Marietta was great. We love our Honda Pilot, and Portia was helpful.

Rita and Mary helped us. They are the best! Love MBM

Very happy customer. I really love my 2014 Sonata Hyundai SD. Thanks to Kris VanBuren and the staff @ Mercedes-Benz of Marietta. I will definitely tell all my family and friends about the wonderful service at Mercedes-Benz of Marietta. Thankyou Kris VanBuren

Nader did an awesome job of assisting me in my vehicle search. His professionalism and work ethic were supreme and he really went the extra mile to help me find just what I was looking for. My decision to purchase another vehicle was based solely on the vehicle itself- features, color, etc. I will definitely use Nader again and will happily refer others to him.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

Not very impressed with this dealer. The sales person didn't do a good job for me.

MBA of Marietta is an great dealership. My saleswoman Naportia was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

MBA of Marietta is an great dealership. My saleswoman Napolitano was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

Only drawback was that sometimes you had to wait a long time for a sales rep. Seemed to be very few.

Very good customer service from Rita Turkin, the sales people was great, buy from this dealer you will see the different.

Very good customer service, the sales people was great, buy from this dealer you will see the different.

OurMercedes of Marietta sales advisor, Sean Reid, was excellent through the entire process. They were honest from start to finish, which is what I was looking for and appreciated.

Stephen my advisor was Awesome! Definitely will be returning.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

The customer service was great and I'm very satisfied with the work that was done.

I appreciate the customer service and mostly the service rendered for my car.

We just bought a Mercedes E 350 from this dealership in Marietta and our experience was amazing.SEAN REID was the main person behind this.He made it so simple and flawless.He and his other team members were just amazing whether it was the finance gentleman Roland or the girl,I don't remember her name,she showed us all the features of the car and took our picture as well.I will highly recommend this dealership to anyone who is planning to buy a Mercedes Benz.They will make your buying experience very simple and enjoyable.

Had a great experience. Spacious waiting area. Friendly and professional workers. No hussle with appointment. Car was washed clean afterwards. Couldn't have chosen a better place.

Mr.SABRA, Has a great attitude and very nice and respectful for person. He did a wonderful job assisting with choosing the right vehicle that fits me. I will most deafeningly recommend him to my friends and family. Thank you, Cynthia Johnson

I was greeted by Kayla with an electric spirit. I was then introduced to Sean Reids who has a great personality and was very knowledgeable. Any questions or concerns I had Sean answered and he did it with a smile. I wasn't planning on purchasing that day but because of the experience with Sean I did. I was pleased with the experience and would recommend friends to support this dealership.

Terrific advisor Wadette Bradford took care of my service fast and efficient and explained everything!

I purchased a new Mercedes Benz C300 from Mercedes Benz of Marietta and thoroughly enjoyed my buying experience. The salesperson, Karsten Knobloch listened to what I was looking for in a new vehicle and the criteria it had to meet. After a brief discussion, he showed me several vehicles with comparable features and comparable pricing information. Everything I needed in order to make an informed decision on a new vehicle was quickly provided to me. After a test ride I was sold. I will definitely use this dealership in the future

Wadella helped me with all of my service needs. This was a great service experience and do anticipate returning to MB of Marietta.

My buying experience was unique thanks to the entire sales team and management. I will like to thanks my sales specialist Mark for providing us with a unique experience and a commitment to provide excellent service. Even if I would have not bought the car, I would have walked out happy with the way I was treated. I wish every car buying experience would be like this one. I will recommend Mercedes Benz Marietta and Mark to all my associates, friends and family!

We were simply having a post-purchase inspection and the experience was exceptional. Very thorough. Quite impressed with the facility and friendliness of the staff.

The people at the dealership have great attitudes and sought to be helpful

We got our Quattroporte here and the service was phenomenal. Sean in sales was great and Roland in finance was outstanding! Overall, I would recommend them without reservation!

Just bought a used Honda Pilot from here! I couldn't be more pleased with my overall experience! My salesperson, Chris VanBuren, was not only kind and knowledgeable but also genuine! And the same can be said for everyone I encountered there! Any questions or concerns I had were immediately addressed and answered! They truly take care of their guests/customers! I also really enjoyed the no pressure buying. When you walk in you are not swarmed by sales people just looking to make a commission. Once you are teamed up with someone, it's more like having your very own personal assistant rather than a salesperson! If your looking to buy new or used, I would most definitely recommend this location! High class and high quality, a combination that can't be beat!

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

This was my first service at Mercedes Benz of Marietta. I had a great experience with my service manager Stephen Garvey and the technician who did a great job on my car. I will recommend this wonderful facility to my friends and family. Thanks for a great job!!!

cls500 steering wheel function mod repair price-$2900. ??? wholesale price of car-$15000. 20% of value. can't be fixed elsewhere because of codes. rip off. I was considering a 2017 Mercedes but this event is causing me to re-think.... 55,000k on car

We had a wonderful experience. Our salesman , Sean , took his time with us, found what I wanted at the price point I wanted and even stayed late for us to finish up. When I returned a couple of days later, went over all points on car and again there was no rush. I never received that one on one experience at other Mercedes dealerships.

I was there on Sunday afternoon. I was seriously considering buying a car that day and went to MB of Marietta because the MB dealerships I am more familiar with are closed on Sunday. I spent 15 minutes inside the showroom and 15 minutes walking around the outside lot and my existence was never acknowledged. I went to the front desk and complained and was told, "I'm sorry. We're short staffed." Unacceptable for any car dealership. Unbelievable for a Mercedes dealer. My advice is don't waste your time going there.

The folks at MB of Marietta are supet, although it was my first visit, I was very impressed withe their personnel and above all, yheir service. I'm sure that I will return.

Larry Q. Issac was outstanding helping me to find the perfect car for me. I also live in Tuscaloosa, Alabama he was understanding about I live out of town. He was very understanding on not to rushed me into buying a vehicle. He listened to what I wanted in a vehicle and stayed close to amount I wanted to spend. I would tell anyone to go Larry Q Issac at Mercedes Benz of Marietta.

Sales manager was great, but sales person was not very forthcoming and did not really listen to what our real needs were.

It was a 5 STAR experience at this Marietta location. The facility is awesome, the service was truly the best ever and Ms. Bradford was beyond fabulous in scheduling the Service and providing a loaner. She handled ALL details as a professional but at the same time she was so upbeat, friendly and so personably. A delightful young lady who is truly a "gem" and an asset to your Service Dept.....BRAVO !!

I was starting the shopping process for a new vehicle with plans to visit three dealerships along Cobb Parkway. My intentions were to gather information and return to one of them within the next 30 days. I walked in the Mercedes dealership was immediately greeted and requested the salesperson I had spoken with the evening before. I started looking at the cars in the showroom and made the decision to return and consider the GLC 300 within the next 30 days. Much to my surprise the team at Mercedes made it difficult for me to leave with their level of customer service, strategic pricing, and support of making sure the deal was a win-win. I would certainly recommend the Mercedes dealership in Marietta, GA. I've even received calls after the purchase to ensure satisfaction. Laportia and Tom, you rock!

Comparing the Mercedes GLA250 to the Audi Q3. Sean Reid is s an excellent rep for MB and answered all my questions. Far superior product to the Audi and a state of the art facility. Love my car.

Awesome experience. Sean was very courteous and professional.

My experience was good. I knew exactly what I wanted so it made the process quicker. I negotiated with them and we came to an agreement. Mark, my salesman, was straight up. Which I appreciated because I hate to feel like my salesman is a con artist. Mark was very helpful and went above and beyond for me. I highly recommend!

It was a very easy and quick process.. The vehicle was clean and ready when I arrived and the salesman answered all of my questions.

Very pleasant experience getting my car serviced. Treated very well by all staff at dealership.

Close to the house; Friendly; prompt; honest. My first time there. we are definitely planning to use this dealership in the future.

ON MARCH 28, 2016, I PURCHASED A 2012 C250 MERCEDES BENZ FROM MERCEDES BENZ OF MARIETTA. MY SALESMAN WAS MR. LARRY ISAAC WHO WAS VERY COUTEOUS AND KNOWLEDGEABLE. hE GAVE ME EXCELLENT ADVICE AND WAS VERY HELPFUL THROUGHOUT THE WHOLE BUYING PROCESS. MR. ISAAC MADE THIS A VERY POSITIVE EXPERIENCE FOR ME. I PLAN TO RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY. LUCILLE GRANT CONLEY GA.

We showed up right before they closed and they accommodated us nicely. My wife loves the new Mercedes. We will be back for a new SUV soon. Thanks

Michael Kraman made this the best new car buying experience I have ever had. He knows the vehicle details and the dealership has the best inventory in the Atlanta area.

Great Mercedes Dealership, friendly and welcoming staff, outstanding and knowledgable sales person, great showroom and lots of vehicles to choose from, that's the place to shop for a new or used Mercedes. Sean Reid well done. You Rock

A wonderful experience with knowledgable and helpful employees.

The experience was amazing. The Customer Service is brilliant and the Sales people have good knowledge about the car.

Outstanding customer service. Tom Jernigan was a great sales and very helpful in my car buying experience. He was very knowledgeable, patient, and professional. We had a very easy and smooth process. Sean and Eugene were both pleasure to work with too. I am very pleased with my purchase and how I was treated at this dealership. I would definitely recommend Tom.

Excellent customer service, he was very patient, understanding, we drove a long ways and he waited on us and made everything comfortable, I wish others Dealership was like this.

wonder staff.. very professional .. Great Selection and Price. My Sales Professional was Mark Higgs

Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I?s and crossed all of the t?s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.

I would recommend this facility, and sales associate to all my friends. Staff have an extensive knowledge of the cars they sell. You not only receive the car but someone sit with you and walk you through all the features of the car. I was too excited with my car and the service. This is the Customer I look for when I have to spend my hard earned money. I pay very close attention to Customer Service I personally give my sales assoicate Portia Gibbs and Kristin Thrasher Customer Concierge a 10+ they exceeded my expectation. Thank you Ladies.

Very knowledgeable and helpful throughout the buying process. Easy to do business with

I have an older 2006 Mercedes Benz E350 , and it needed work done. They allowed me to drop the car off Friday afternoon despite them being very very busy. David, my service advisor , was so attentive and thorough. They were out of courtesy cars but they quickly contacted Hertz rental car and had me on my way very quickly. Thankfully they have the parts I needed in stock and had my car ready to go the following Tuesday at 8 a.m. I am so happy to have a Mercedes-Benz dealership nearby but even more happy that they take such good care of their customers.

Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.

Sean Reid was great, he was very knowledgeable of the type of vehicle my wife and I was searching for. I just can't say enough about the firs class service I received.

The experience with Mr Morris Miller was the best. I found him to be honest (rare for car dealers) upfront and forthright. He did everything possible to get me the right car and deal for me. I am excited and would definitely recommend Mr Miller to my friends and family

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I was possibly going to trade in my Lexus for a Mercedes E350. I inquired about a vehicle on the website by responding via the contact link on the requested vehicle. I never received a response. On Saturday 2/13/2016, I stopped by the dealership to view a 2014 E350. I viewed the vehicle for 10 minutes. No one came to assist me. I think I am going to stick with the Lexus brand. Their vehicles may be boring, but they provide excellent customer service!

Ask for Karsten - super guy with great service. very knowledgeable and will work hard to earn your business.