Working with Terry Castro has been a pleasure. I appreciate his continued communication and hard work to make things right. Thank you Terry!

Great customer service!!! Extremely clear and transparent staff. Worked with Terry for service. Definitely recommend!!!

Service was excellent, Terry is wonderful to work with.

I had a GREAT EXPERIENCE!! DEXTER was my service advisor and he was absolutely wonderful! He is extremely helpful, knowledgeable and patient! I will definitely return and continue working w/Dexter. The environment was very clean and welcoming.

The service was spectacular; Terry ensures l was satisfied with my arrival and departure. Friendly staff and clean environment.

Stephen Moore and his management team were great, respectful, honest and gave me their undivided attention throughout this process. I will definitely recommend them to family and friends.

My 2021 GLE53 AMG is the second Mercedes I've purchased at MB of Marietta. I've found the professional sales staff to be customer focused with a desire to please that is second to none. In addition, the financial department did an excellent job of finding me the rate and terms I wanted and there was no high pressure to purchase "add ons". But the story does not stop there. Although, I've purchased my two most recent new vehicles here, I've had two other Mercedes that had been purchased elsewhere. In spite of that fact, MB of Marietta has taken excellent care of them both! This includes delivering excellent service my vehicles needed, being respectful of my time, getting me a loaner car when needed, etc. So, if you are looking for a Mercedes dealership that is focused on meeting your needs while delivering an excellent product at a reasonable price, here it is. I recommend this dealership along with people like Holly, Steve, Phillip, RJ, Ashleigh, David and others at Mercedes Benz of Marietta.

Awesome experience. Really attentive and explained my service. Met me when I arrived and walked me to my car on leaving. Best service ever.

I have had my MB serviced at MBM for several years and that experience was great and expectations for the buying process was very high. Holly Handelman did a great job for my wife and I helping us find the right car for my wife and exceeded those high expectations! Thanks Holly!

CJ on the service drive does a great job

Terry was outstanding! From the moment I drove up, he greeted me as soon as I drove up and was very pleasant. He Kept me informed on my maintenance that was being done and what needed to be done. I always have a great experience when I visit Mercedes of Marietta . Thank you!

Ahmad and the MB of Marietta team are fantastic! They are timely and respectful of your needs and are always a pleasure to work with. They make things super easy for you and help you to get in and out quickly. Thanks Ahmad for always making my experience at MBofM a great one!

My experience was great. CJ was very informative about what I needed to know to keep my car in good condition..

Janice Miller is an awesome salesperson. She had the vehicle I wanted all ready to go .. the process didn?t take long it was truly one of the best car buying experience I have ever had .

Friendly and courteous service.

Terry is your go to guy for the best services

Yes yes yes. Ashly my service advisor does a great job.

Friendly and professional service. I highly recommend the location (810 Cobb Pkwy, Marietta) and the Service Advisor that helped me, Dietrick Houston.

It's good car 🚗

I recommend this dealership anytime and to anybody! Recently I visited Mercedes Benz of Marietta and was very pleased with the services of my Salesmen Rhon and Sales Manager David. They both went above and beyond to make me a satisfied customer! I didn’t or even could imagine I would drive off the car lot in a 2020 Benz but I did! Thanks to Rhon and David for working so hard to make me a happy satisfied customer!!!!!! Love Mercedes Benz of Marietta!💜

I have been taking my car to this particular Mercedes and have always received stellar service.

great job done by Terry. I had a burst tire on Sunday night, i drop the car that night -leaving the keys and a message on the secured box- and i got a call at 7:05 AM the next morning. Terry communicated clearly the cost and the timeline. He and the Mercedes Benz of Marietta delivered to my full satisfaction. Great work

AWESOME EXPERIENCE AT MERCEDES OF MARIETTA. My service rep was and is the best friendly knowledgeable and prompt. Won’t go anywhere else!

Experience was as expected. The wait time was as quoted. Service was excellent.

Every time I visit, Dexter goes above and beyond his position. Each time I?ve been given a loaner vehicle, I received it not clean and unsanitary. Dexter always make sure he cleans it himself. His customer service skills are exemplary!

Good experience with Mercedes in Marietta. Will continue to have car serviced there.

My service advisor CJ was on point getting update for me on my car service/repair.

Jacob Dougherty at Mercedes Benz of Marietta went above and beyond and that too with a smile and complete professionalism to install illumination on my GLA. His attitude and commitment to ensure my satisfaction with his service department, simply blew me away. He secured my return to the dealership for future services. He's the best!

Kathy and everyone were amazing, patient and understanding as I worked through my decisions....I am very happy and thankful to have these people in my corner !!! ❤️

The staff are very courteous and helpful. They offer excellent service and I will recommend them to friends and family anytime.

Always takes very good care of my car and myself. Staff is friendly and knowledgeable so it makes your time there even if it's long worth the wait. Mr. Houston in the service department has the best customer service I have ever experienced. I drove from Florida to Atlanta because of how he takes the time to help me understand my car and what it needs.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I’ll return to the Marietta location to meet with my new advisor Ashleigh.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I?ll return to the Marietta location to meet with my new advisor Ashleigh.

The service was outstanding and finished on time. Very thorough even changed the battery in my key!!

CJ Gaines did an excellent job making sure I was taken care of during my service visit.

I received Excellent customer service when taking my car to receive an oil change.

Anytime I go to this location I ask for Terry! He is great!

Ahmad is the best with giving information and service for my car. I just wouldn’t consider going anywhere else. Especially as a woman, I feel that I can trust him. That’s so important.

Great service, advisors and staff are always eager to help.

I brought my car in for 3 recalls. The most critical one was related to the infamous SBC braking system. this was handled to my satisfaction. All error messages were deleted on the onboard computer, and it was very nice to no longer see the red warning message on the dash. One of the recall was no longer performed from free, apparently I missed a deadline by a few months. It is component of the fuel system leaking inside the car, under the rear seat, where your children ride... another known issue on the E350. Yet I was charged for the diagnostic as no one caught the expiration date. The service advisor told me I should be happy as I was getting the SBC system repaired for free. Nice! :-( The last recall did not apply to my car. The dealership offers a free carwash; my car exterior was washed and the interior vacuumed but there was still a thick layer of dust left on the dashboard, door panels and handles, etc... I drive my car in all weather and conditions. So I guess no one performed a final check before turning a car over to the customer. I realize the carwash was at no charge but I expected more from a Mercedes Benz dealership. Someone gave me my key and pointed to my car in the driveway... Maybe I'm too picky

Received prompt expert service for tire replacement. Thank you

My GLC 300 4 matic engine light came on and I called for service. It took a few days for the part to come in, but I am satisfied with the great service provide to me.

Ashleigh was great! The took care of my vehicle and updated me on anything they discovered. My car is running smooth and I am extremely satisfied!

Took my 2015 MB GLA 250 for a pit stop check since I purchased at a used car lot 4 days earlier. Ashleigh was a great provided great service by looking up the service records. Replace the spark plugs since it had not been done at the 15 k service. Great service!

Great facility where everyone has a customer first mentality. No hard pressure sales techniques but logical questions. One of the best car buying experiences I’ve had.

A wonderful decision stopping by Mercedes-Benz of Marietta. Excellent service from the moment i stepped onto the lot. David took time to listen and understand just the vehicle i was looking to purchase. Superior service is what you get with an incredible and luxurious vehicle. It is great to be part of such a wonderful Family. i am looking forward to a long relationship with such a fine dealership.

Terry was fantastic. Thanks again.

Mercedes of marietta is awesome . My service advisor Ahmed is great and always helpful

I reached Malcom Mackey in early January and scheduled an appointment for two weeks later - 1/25/2021. At our appointment Mr. Mackey began our meeting showing me the available inventory that met my criteria. I was able to identify two models that satisfied my request. Mr. Mackey prepared paperwork and emailed it to me. Our appointment lasted just over an hour. I found this encounter extremely productive! The customer service I received was exemplary - from the best use of my time to the thoroughness of the documentation I received at the end of the meeting. I returned two days later to complete my purchase. Again Mr. Mackey was efficient and customer focused. I spent considerable time with Byron, assigned to be my ?product specialist?. Byron was extremely knowledgeable, informative, and patient. That young man has a very pleasant demeaner, an arresting personality and was very well prepared for this assignment! I do not have the name of the gentleman that managed the purchase paperwork for me, but I found him very efficient too. All in all, this purchase experience was impeccable! Mercedes Benz of Buckhead ran like a precision machine for my purchase with customer service being the key takeaway for me! Thank You!

Terry Castro is an outstanding service rep. He was attentive to my concerns while friendly and helpful.

Ahmad and his service team always deliver a high level of care and expertise.. He always makes you feel comfortable and confident that you're in good hands, and all will be taken care of at the highest professional level.. thank you Team Ahmad!

Terry Castro is my service advisor he always goes above and beyond for me! Thx so much Terry for always taking care of me!

My first visit at Mercedes Benz of Marietta was great. Andrew Walker, Service Advisor went over and beyond the call of duty to assist me. He was very knowledgeable and continues to reach out and take care of me after my car has been serviced. I would highly recommend getting your car service there and if you need someone to help you by all means ask for Andrew Walker, he is the best!

We’d been to a different Mercedes location to get serviced and just did not have the best experience. We also left discouraged because the issues we walked in with, were the same issues we left with. So we tried Marietta and Ahmad was great! And after the experiences we have had, he was such a breath of fresh air. He was very attentive, took time with us and eased our concerns. Not only that, but they did a great job with servicing our vehicle. The customer service was excellent! Marietta will be our new Mercedes home for sure!

Recently purchased a vehicle and was very pleased with the sales staff! Very attentive and accommodating.

Terry is a huge reason why I go to Marietta M-B. Terry is a huge reason why I go to Marietta M-B.

Robert was very professional and polite!

Thank you for your servuce, my advisor Robert was very helpful and attentive.

Dietrick Houston was accommodating, kind and professional throughout the process while waiting for my vehicle. Most importantly, the customer service here was superb, which is no surprise to me since I obtain all of my services at the Buckhead location. Thank you so much! I look forward to returning to the Marietta location moving forward.

Typically the service has been outstanding and timely. While last review was somewhat critical from a year ago, my service was outstanding this visit! Terry, my service representative was excellent and attentive. I came in for Schedule A service, engine service (spark plugs), and recall service check. After a full review, they found a couple more issues that needed to be addressed. My car runs better now!

Very professional and they keep you advised every step of the way. My 18 year old AMG was in for a sunroof recall (on an 18-year old car) and during this time they found a brake trouble code and performed another recall which was not inexpensive. I recommend Rob highly as he was fantastic!

Robert in the service Dept is very good, gets the job done in time and I have never had to go back for the same repair they fix it right the first time. They don’t “recommend” you to do unnecessary things like some other dealers would and also provide a clean loaner vehicle every time. I have been going there since they have opened.

Ahmad has been my service adviser for years. My metris has not needed any service aside from the scheduled service. The 14,500 mile oil change interval makes oil changes annual events. Everything is predictable. Perfect for a service vehicle.

I brought my car in for a minor leak. My service specialist, Terry Castro ensured me that they would find the issue and resolve it. My issue was quickly identified and resolved. Terry Castro and the team at Mercedes in Marietta rock!

Andrew and the service team provided services which were efficient, professional, and outstanding!!! I look forward to returning for my service next time around.

Brought my C300 in because backup camera stopped working. Customer Service Rep. Ashleigh Nicholson had me in and out in a short amount of time and kept me informed about my car the whole time I was there. Plus they washed my car when they finished the repair. Great job ----- Thank you.

Service center and customer service is outstanding! Very accommodating and friendly

This was my first experience with MB of M. The large, clean, quiet, and friendly waiting areas allowed me to get some personal reading accomplished; I didn?t mind at all spending MLK, Jr?s Day in this type of environment!! Andrew was very helpful and very knowledgeable!! I look forward to seeing and getting to know him as my adviser as it relates to maintaining and servicing my 2006 Mercedez Benz????

Robert was great on checking me in and out and keeping me informed every step of the way.

My experience at Mercedes of Marietta was amazing. Deidrik is the best. Always professional and courteous. Best snacks!!!! This is the Best Mercedes dealership in GA!!! Had another awesome experience with Deidrik last week. My engine light came on. I went to the dealership and they diagnosed the issue. I was put in a loaner until the parts came in. Deidrik made sure to follow up with me about the process. He was able to save me money which is always a plus! You have to go to this dealership and ask for Deidrik. Best customer service hands down!

My first experience with MB of Marietta was just as you would expect of anything related to MB. The appointment process was quick and easy. The day of the appointment was prompt and professional. The estimated time for my service was exactly correct...actually quicker. My overall experience was ver good.

Awesome! They really work with you to get the payment where it needs to be.

The salesperson are not knowledgeable about their vehicles I purchased a new car that was not checked out no fluid in when she’ll wipers and sales person was not knowledgeable of the operation of the vehicle there were multiple errors in paperwork sales person promised feedback not provided This is not the service that I expected with the purchase of a new Mercedes

Always refreshing to visit the service department at the Mercedes-Benz Of Marietta. Our car continues to be at it's peak performance after an year of warranty expiration. The service advisors do an excellent job of keeping you informed. Jeff Carter and Terry have been wonderful!

Ashleigh Nichlson was great ! She the best I have ever worked with.

David Steinfeld took care of everything and he continues to follow up with us even after the sale. The entire purchase experience took less than two hours. He prearranged everything that we wanted in my SUV.

I had my car in your shop in December 2020. 800 .00 dollars work done. Did you REALLY charge me $40.00 to use my debit card???????????????

I would like to thank my Service Advisor Dexter T. for being very professional in handling my service issue in a timely manner.

I was called due to an airbag recall, from the initial call to arriving at MB Marietta, the service was impeccable. I commend the staff on A1 service indicative of their brand and the reason MB is the only brand I purchase. Great job!

I brought my vehicle in for service. My service advisor, Terry, was great. He was very thorough in advising me what needed to be done. He covered everything. He was very attentive and kept me informed as to how the service was progressing. I look forward to working with him in the future.

I would like to thank my Service Advisor Dexter T. for being very professional in handling my service issue in a timely manner.

I had a great experience with Rachel Helie at Mercedes Benz of Marietta. She was quick to respond to my inquiry on a pre-owned Audi they had, she had the car clean and ready to show when I arrived and made the whole transaction quick and enjoyable. Thank You, Rachel!

I enjoyed the Mercedes Benz experience with Jacob the manager and Maya, who fixed the vehicle beautifully. No hassle, kept time commitments and stayed in touch the entire way. Thank you, MB Of Marietta. 20 stars!!!

CJ helped with the whole process of service on my benz. He is a very nice, professional who takes time to assist you with your needs.

My service advisor, Ahmad Frozan, is the best. He always takes care of me regardless of how big or small my service need is. Thanks Ahmad!

Great service

Ahmad is always attentive and makes the visit and wait comfortable.

I can not begin to adequately express my gratitude for Stefan for his excellent customer service. His high level of professionalism and product knowledge was unmatched! The entire experience was pleasant from beginning to end. On December 28th, I took my vehicle for a test drive, completed my paperwork with finance, and drove off of the lot all within an hour. To date, I have not experienced such great service by a dealership. I would also like to add that Jared Johnson, the finance manager, was amazing! He took the time to explain my options and operated with integrity and compassion. The icing on the cake was the amazing music he played while completing I completed the documents. Overall, my experience was pleasant and is solely attributed to Stefan and Jared.

The customer service was excellent!

Great first time experience. Customer service and servicing was great!

I can not begin to adequately express my gratitude for Stefan for his excellent customer service. His high level of professionalism and product knowledge was unmatched! The entire experience was pleasant from beginning to end. On December 28th, I took my vehicle for a test drive, completed my paperwork with finance, and drove off of the lot all within an hour. To date, I have not experienced such great service by a dealership. I would also like to add that Jared Johnson, the finance manager, was amazing! He took the time to explain my options and operated with integrity and compassion. The icing on the cake was the amazing music he played while completing I completed the documents. Overall, my experience was pleasant and is solely attributed to Stefan and Jared.

Ahmad, was extremely personal, professional and efficient in making my visit to the Marietta dealership a very satisfying experience.

Terry is an excellent service man. I really appreciate his prompt service.

Mrs.Janice assisted me with the purchase of my brand new 2021 A class and I am in LOVE. Very professional and didn't give me the run around. Cannot wait to get my second Benz with MB of Marietta

Always a great experience at Mercedes-Benz of Marietta. Ahmad Frozan is very professional. Awesome customer service.

Excellent service, Terry is fantastic!

Great customer service, friendly staff, fast wait time!

This dealership offers great customer service with quality affordable work. Fast wait times as well, definitely going back for my B service. :-)

Ahmad Frozan is very professional. Awesome customer service.

The service was impeccable and it was all about what they could do for you. I came in there with a knowledge of what i wanted and honestly didn't think it was possible. I am overjoyed and they surpassed my expectation. I got my dream car and it couldn't be more perfect. The entire staff was very professional and friendly. I honestly recommend this branch because they know exactly what they are doing.

Great customer service! Ashleigh was personable and responded quickly to my questions. She kept me updated on the status of my car's repair and arranged to have the car ready early on the day of pick-up.

Every one that I called in GA including the big one ( RBM) REFUSED to work on my daughters vehicle because it was “TOO OLD”. WOW!! I spoke with the service MGR at MB~Marietta and he was VERY helpful!! My daughter told him what was happening and long story short they fixed it and got her on the rd again very quickly as she was picking up a puppy (another long story) and heading home after the Holiday weekend. I am SO THANKFUL for EVERY ONE at Mercedes Benz of Marietta for getting her on the road again without any problems or issues. My daughter was able to drive a loaner car and she LOVED it!! Once she gets stable w a new job she will be buying her new car from MB of Marietta.I cannot thank them enough!! :)

Nicholas Swafford was so helpful. I wasn’t there for hours, they listened to my questions and concerns and he and David in Finance made it the most pleasant car buying experience I’ve ever had. I will definitely be back and will suggest them to anyone looking for a vehicle.

My daughter went to visit family in GA w/ her C230 MB. She encountered mechanical problems and I called around the ATL area an NO ONE including RBM of ATL wanted to touch the car!! Mind you RBM sold us the car! Regardless I spoke w the service MGR at Marietta MB and he agreed to help us get back home which is currently in Collierville TN. Our children live in ATL so that is why we have such ties there. After speaking w Jake Doherty, Alfredo Guilen and also Andrew Walker they agreed to help us out through the Holiday Hubris. They got my daughter on the road after diligently working on it all day and they were able to loan her one of the newer ones which she LOVED. WHOM do you think she will be buying the car she loved from now? MB of Marietta that’s who. We own 4 MB cars, just worked out that way and we love all of them. It truly distresses me that a few of the “Big named” Mercedes dealerships just didn’t even want to LOOK at the car to get it back on the road. Lesson learned! From now on go to MB of Marietta for your mechanical needs! They exemplify the standards that ANY MB dealership should have!!

Came in test drove Stephan ordered the car a week later called me said come and get it Jarrod got it approved now the car is in the garage. Excellent place to shop.

Great job every time. So much so that I drive extra distance to go here. Claiborne is the best employee they have. Always goes above and beyond for us. One note—-they never have enough loaners so make sure you book ahead.

Great Service Experience with Claiborne! Claiborne Always provides exceptional customer service and ensures all my questions/ concerns are addressed.

Great experience and super staff!

Ahmad Frozan was my service advisor. Was very pleased withAhmad He was courteous and professional and took the time to take great care of my car . Great job Ahmad Look forward to your service when the time comes

Thank you Terry for always making me feel so comfortable when I come for service . I always appreciate your excellent customer service and friendly and warm attitude. See you next time !!

Andrew Walker gave great service and guidance for my SUV! Runs smooth as silk now!

Thank you Terry for making my experience at this location great. Because of your excellent customer service skills, your knowledge and warm and pleasant and attitude . I don?t mind traveling our of my area because of the quality service you give .

Excellent service on my GLK350 had a recall on the air bag , was in and out faster than I figured .I would recommend their service department to everyone

Andrew (Drew) was extremely detailed and responsive. Best service appointment I have experienced at MB of Marietta.

Long wait but nice pleasant staff

I came in as a walk in during a very busy time. Mr. Walker was very professional and provided excellent customer service. Based on prior Mercedes-Benz dealerships experiences, this has by far been the best location I’ve been to. Not to mention this location’s spacious layout and cool features are super dope to me... I will definitely be back!

I had a recall on a airbag issue. Took my car in the wait wasn’t too long and everyone was friendly . I will definitely recommend Mercedes-Benz of Marietta

Really nice service from Rhon and Dave. We walked in 30 mins before close but we never felt rushed. It was the best car buying experience I’ve had.

Rita and Albert made my experience a wonderful one! They knew what l wanted and worked with me to make it happen.

Fast, friendly and easy

Terry Castro awesome customer service he made my visit a great one I appreciate him and his services

Ahmad Frozan my Service Advisor is the BEST! He repaired my MB 2013 GLK side mirror. He was cooperative, knowledgeable, and took the time to explain the repair work and cost estimate. I would recommend Ahmad my service advisor for repair and service maintenance to anyone at anytime.

I’ve been taking my car here for years. Customer service is great, appointments are fast and efficient and location is easy to get to. Thanks Ahmad for taking care of our SUV!

Always performs a phenomenal job. Very professional!

Amazing service and clean atmosphere and an amazing staff that answers all questions

I have found in Mercedes-Benz of Marietta, my forever dealership! The service provided my Mr. Castro (service advisor) is everything that I expected and more. He always thorough in his explanation of the maintenance required for my car and provides next steps to keep me apprised of what is needed to keep my vehicle running like new!

The service I received was unprofessional as can be I received a grocery list of recommendations from the mechanic on a 2010 Mercedes E550 with 78,000 miles for over 6,000.00 ridiculous as can be plus after the services completed watched the cleaning department standing around talking and doing nothing while my vehicle was running unattended burning my fuel, and when the vehicle was presented to it was dripping wet, smeared and not clean at all what a professional business and you want 6,000 in repairs when a simple vehicle cleaning is done without pride !

Salesman has good follow up.

I was extremely satisfied with the service I got at MB of Marietta. My service advisor made me feel like my business was important. I strongly recommend MB of Marietta.

Great Service Dept..was in and out in under an hour!! Dietrick Houston was my service advisor..He was very courteous and knowledgeable!! Look forward to having all our cars serviced there!!

Always superb service and Terry, our advisor, is always so helpful and kind.

Good

Always ask for Phil. Great guy.

Philip Damato was pleasant to work with and was very knowledgeable. Excellent customer experience.

Quick In and out! Friendly staff ! Clean

I LIKE MY SERVICE TECH. HE DID EVERYTHING TO MAKE ME HAPPY. THANK YOU

I had the pleasure of working with Dave Steinfeld and highly recommend him. I had been looking for a GLS 450 with low mileage, panoramic roof, specific interior and exterior color. I had been looking for months! If I ever found a car fitting the description, it had sold. I reached out to Dave and he searched and found my dream car and had it brought to the Marietta dealership in under a week. I wish I had started looking here first! Not only did Dave find the car I had been looking for but he also went above and beyond by checking in afterward to make sure I was happy with everything. He continues to check in which shows that he truly cares about his customers and wants them to be happy with their purchase.

I had been researching the Mercedes-Benz AMG GLC43 on the internet for some time. On Monday, I decided to stop by the Marietta Mercedes-Benz dealership. When I walked in, I didn’t receive a “Welcome” and quite frankly, I wasn’t surprised. I was on a mission. As I walked passed the desks of salesmen, looking at the showroom vehicles, I heard a friendly voice say “Hello!” How can I assist you today?” It was Mark Higgs. He asked me a few questions. I told him what I was looking for, he proceeded to show me the exact car I came for! He asked if I wanted to test drive it. At first I said no because of the weather. Mark convinced me to get behind the wheel and experience the ride, and the rest as they say is “Mercedes-Benz AMG GLC43 history!” He was very thorough in explaining the workings of the car. In my excitement, I had to ask him to repeat some of what he’d already explained. And, for the record, I don’t like the car-buying experience at all! This time was so much different because of Mark Higgs. I’ll be celebrating my 60th Birthday in April. This AWESOME Mercedes-Benz AMG is my birthday gift to myself!

Great dealership and great people front to back. Very responsive, fair and through with the diagnosis and work preformed. it was a major service on an old SL 500 and they went above and beyond by inspecting the entire car and gave me a few other things to look out for in the future without pushing additional work at me. I felt very comfortable with the entire process and the work was done as promised and under the quote...when was the last time that has happened to you! I will go back and suggest anyone reading this to give them a try.

Thank you Ahmad for your patience and being so thorough with my car and not having me pay for parts you weren't sure I needed. I am so impressed with your customer service and that you went above and beyond to help me Ahmad . Thank you so very much !!!

Got to the store for maintenance on my SL 500 and was greeted promptly and got the car in right away. it was a major service and all work was completed quickly and done right. i could really tell a big difference in how the car drove and performed. they also gave me insight of a few other things that needed done but none of it needed done immediately but the advice was welcomed as to what i had to look for. Great service and people. would give the overall experience a big 10!

Didn't feel like buying a car but I found myself walking out of the Mercedes benz dealership with an SUV.. 😂🤣😅. Nick , whatever wand you waived, it worked. Thank you so much.

Great crew, Great service, Fast service, Great communication, Great Managment, I’ve been going over to MBM for over 4 years and the advisor that I deal with his name is Ahmad Forzan, he’s great guy very knowledgeable, great communication and he’s very helpful, always get my car back faster than my expectation, I highly recommend this guy

Amazing Staff and Customer Service

I have always dealt with Claiborne when I get my Mercedes serviced. He is dependable and ensures I receive the best service for my car.

I give Mercedes-Benz of Marietta five stars for one reason, Terry Castro, the gentleman that assisted me in the service department. Terry was professional, thorough, friendly and cognizant of my time. I gave him a hard time because of the ridiculous prices MB charges and he stayed professional and friendly as I digested MB prices and complained. He also gave me an idea on the cost of the next several services I need so I am prepared now. Terry was great!

Outstanding. The service Advisor covered all work that would be performed plus any charges prior to work being started. Then arranged a loaner car for my use until the car was ready for pickup.

I went in to test drive GLB because my mind was set on that car, but the manager gave me a great deal on GLC 300 so i when with model , my salesperson Rita was amazing from our first phone call to having the car personally delivered to my house. She answered all my questions was will to let me test drive any car I wanted and I never felt rushed into buying the car.

Sales team was fantastic. They took the time to answer all of our questions. Will purchase from this dealer again.

Dropped off car for Pitstop (check fuel/engine kevels andetc). Had no known problems so I can't exactly give 5 stars because I have nothing to compare to. Customer service was excellent from the time I pulled into the bay and was greeted by the attendant to the time the service rep walked me to my car upon completion. This dealership has always provided me with excellent service. PS. If using/sharing my review in any way please use only my initials and not my full name.

Very pleasant experience no pain went smooth as sil

After my new battery died I brought my C300 into the dealer to check the cause. I was able to get a prompt appointment with the same service advisor who serviced my car earlier. He provided very courteous service and when it appeared that it would be a few hours before they could get to my car he offered to provide a loaner so I wouldn’t have to waste time in the waiting area. His personal attention and concern was much appreciated. Fortunately, it was determined that the battery was okay and I had probably just left the parking lights on overnight.

I was advised by Andrew (Drew) and he made me understand what was wrong with my MB and best approach to help me save cost. I will give him a 5 star.

U work with Terry every to go get my AMG GT serviced. He?s the best above all.

My dad bought a MB-GLS450 4Matic from MB-Marietta. Their sales team, including Rita & Joel, are very nice and professional. We like the car and the place.

My Experience with Janice Miller was exceptional, she went the extra mile explaining to me my likes and dislikes in the choices I was deciding on in choosing a Mercedes-Benz. I currently drive a van. So she made my decision making easy. Thank You! I Will return in Due Time.

Although I did not purchase my vehicle from Mercedes-Benz Marietta, they still treated me like family. My Service Manager, Dietrick, was phenomenal! He was able to take care of my 3rd party extended warranty concerns and even got me in a rental while my vehicle was being serviced. I truly enjoyed by experience at MB Marietta!

The customer service and hands on attention from my service specialist - Ahmad Frozan was exemplary.

A special Thank You to Claiborne. You ROCKED! I appreciate your ability to stay calm despite my frustration with having another repair. Everyone is always pleasant and Professional. I wouldn't trust my car to just anyone. Again Thank You🤗

Recently purchased a certified pre-owned gls 450. Pros: polite and friendly when I enquired about vehicle i saw online. Cons: Trunk emblem was damaged when the vehicle was detailed before I got possession. I informed sales rep of the damage and I was assured it would be replaced since it was certified pre-owned and was supposed to be like new. Fast forward 2 weeks later after countless messages the emblem/logo is not yet replaced, the manager that is always not around was supposed to order the part so I could drop it off to have it fixed along with a hole in one of the seats. I am now getting it replaced at a non Mercedes dealership, it is sad that a nondealer walked me through how to activate mbrace and is ordering the damaged part for replacement. After sales service inexistant, after signing paperwork I was ghosted. I like the car, just wanted it in the condition I paid for.

Terry is my service advisor and was helpful, friendly and prompt. He even ensured that I used hand sanitizer on my way out. Talk about caring staff, Mercedes-Benz is the Gold standard for excellent service and customer experience.

I love my car! Matt Metts is the best! He made the process easy and made sure I had everything I wanted! Thank you sooo much!

Terry was my service rep and he did an amazing job. He was very observant of my time and wanted to be sure that I was well taken care of and that I was totally satisfied with the level of service which he provided. I would definitely recommend him as your service rep.

Mr. King , the salesman who assisted me in selecting an automobile that I am very pleased with, was very helpful and courteous throughout the purchasing process. Also, the financial manager was patient and through in providing information and answering any questions pertaining to obtaining the vehicle that I chose. I would recommend all the staff who were so kind and professional throughout the leasing process. Thank you

Good experience with prompt service. Very courteous service rep. Thanks Claiborne Gaines.

My experience was great from the time I step foot in the door until I left. I came back the next day and purchased the SUV I test drove.

I just purchase a sprinter van melinda and David were very helpful good customer service I really appreciate their kindness. Thank you

Rhon Lee was very Professional and honest about our Deal he put together. Finance Manager was Awesome also -Happy Thanksgiving

Dietrick is the best service advisor I have ever worked with out of all the MBUSA locations where I have gotten my cars serviced—five stars to him. Also, an honorable mention to the young men who’ve driven me back and forth via the complimentary shuttle service. They’ve been appreciated—hats off to them.

I met with Dave to purchase a new car and he is very knowledgeable and was extremely patient and accommodating. I was undecided about whether I wanted a coup or a sedan. I test drove four vehicles before making my purchase.

I highly recommend working with Terry at Mercedes Benz of Marietta. He was very helpful during our recent service visit and made sure our vehicle was cared for and answered all of our questions.

Great service and my wait time was very minimal, everything was explained to me and no surprises.

Always a professional MB signature experience. ⭐️

CJ is the absolute best!!!! He is knowledgeable and kind. He has taken care of both of my cars for several years. He always provides above and beyond service. He's the best!!!

Scheduled an appointment same day was easy breezy! Came in with lights flashing about breaks and tires. Dexter greeted me in a professional and friendly manner. He’s got the patience of Job for all the questions I had and he had no problem answering all of them. He waited till I double checked everything he told me. Once service began he checked in on me several times to ensure I was comfortable in the Mercedes Benz Auto Nation lounge and had sufficient water to quench my thirst. Thanks Dexter!!!

Ahmad Frozan is friendly, relates well to his customer and is eager to impart his knowledge about the workings of the classy vehicle. Good staff/customer relationship.

Always a pleasant experience with the service team at Mercedes of Marietta. I highly recommend CJ as your service advisor.

My car buying experience with sales and finance was amazing . No long waiting and very professional from the time i walked into the dealership. Thank you Mercedes Benz of Marietta !

Ashleigh always go and beyon to make sure we are fine with the service, Ashley you are an asset for Mercedes benz of Marietta. Thanks

Mercedes-Benz of Marietta has customer service on their minds. I was treated kindly and without pressure throughout my process with Janice and David. I can say that I personally dread car dealerships and the overly aggressive service you can be subjected to. It's good to know how to work with customers which can lead to new customers. Thanks MB of Marietta for making my experience extremely pleasurable.

Always have a good experience at the Marrietta location. Terry was awesome, he provided outstanding service.

Professional, friendly

Great Service right from reception to delivery of car, I was treated the way a customer should be. I was happy they did a great job to my car also. Thank you Mercedes, I am indeed happy to own this fabulous car.

I’ve owned many brands but I’m always impressed my Mercedes level of service. The service department goes above and beyond for their customers.

Went to trade my 2010 E class at Mercedes-Benz of Marietta. Met with Dave Steinfeld of the Sales Department. He couldn't have been more helpful or gracious. The vehicle I wanted wasn't available at the dealership so Dave found the car I wanted in Florida. It was perfect and was delivered in less than 3 days.

Ahmad is very professional, a true Service Advisor.

Excellent service, ask for Ahmaud

Service waiting area is very neat and clean. Ahmad, my service rep, is very knowledgeable and patient. 3.5 hours to service the two recalls that I brought the car in for, I felt, was extreme.

Past 2 years service department Mr. Ahmad Frozan. I would like to said thank you for service and very nice job.

Terry is my service advisor at this dealership he always have great customer service

Very good service!

Great service experience

The entire staff, but particularly Terry Castro, is amazing. After the headache of dealing with Mercedes Benz of Buckhead, I switched to the Marietta location. Night and day. Consummate professionals, from beginning to end. Honestly a pleasure to deal with. I cannot say enough good, or heap enough praise on Terry Castro. I wish every service department functioned as efficiently and professionally as Mercedes Benz of Marietta. Top notch team!!

Rob was a fabulous service rep! He got me in right at my appointment time and got me a ride home immediately. When my car was ready, the driver picked me up and when we got back to the dealership, Rob had my paperwork waiting for me and my car pulled up (and washed!) ready to go!! Awesome service!!

My Service Advisor, Ashleigh Nicholson, always represents the Mercedes-Benz brand with a superior level of service that a customer would expect. She is professional and polite while ensuring that we followed the CDC guidelines, which put me at ease. The process is always seamless understanding my sense of urgency. She truly is an asset and my reason for returning. Thank you Ashleigh!

Great experience. In and out within 2-hours for complete annual service. Staff very courteous and professional.

The service tech was very friendly and super helpful with navigating me through the immediate and future service needs of my vehicle. She reviewed the status and service needs of my car as though it were her own. We received very confident and competent service!

The experience with working with sale personnel at Mercedes Benz of Marietta was outstanding they are very knowledgeable about the product and the place is very warm and very clean I would recommend to customers if a Mercedes is the car that you want please visit Mercedes Benz at Marietta

I am so excited! I just purchased the car of my dreams. In addition to the purchase, the customer service at Mercedes-Benz of Marietta was phenomenal. Joe Williams was my Sales Associate and knew everything about the car. His enthusiasm was very welcomed and his follow up with additional resources has been nothing less than super supportive. As well, they practiced social distancing and took all necessary COVID precautions while giving me a warm and inviting space to make a big decision of purchasing a car. Unlike other car purchases I have experienced over the years, the price stated remained the price throughout! No haggling or "making deals" was involved which was refreshing. I will be sending others to them and if I make another purchase, my dealership will be Mercedes-Benz of Marietta.

Dietrick is my service advisor. He did a good job. The GLE450 2020 engine light was up, as the service said, due to software. I had the car back for over 1 week. So far, no problem. The car was washed and interior was cleaned as well. So very good service.

Ahmad Frozan received the car immediately upon arrival. He took the time to listen to my concerns and needs. He answered my technical questions. He explained the charges. The car was returned on the same day. I had to call to learn that the car was ready for pickup.

Excellent customer service provided during my recent annual car service. Appropriate measures being taken for COVID-19, great communications with Rob from start to finish. Car was returned looking great with a clean bill of health. Thanks.

Almost every time i go there, there seem to be constant shake up, change in personnel. They always are higher priced than the other dealerships on service and NOT very customer friendly. I had to argue for them to accept THEIR own coupon. Picked up my car that was not washed, of course they tried to convince me that it was, jamaica beef patty crumbs still on the floor on the drives side and the rain spots on the trunk was still clearly visible. To change a battery, $410?

I was charged over $1,500.00 for fixing my fuse box in my GLE 350. In reality, it could have been fixed for $10.00; but this dealership was dishonest. I will Not buy from them or use their service department again. Please, Beware!!!

I was there for SEVEN hours when I was told it would take three to four hours. They were nice and bought me lunch.

My service advisor was CJ. He made sure I was well taken care of with little to no wait time. He made sure I got my car fixed, he provided me with a loaner, and kept me up to date with the status of my car. I give him 5 stars for being a great advisor.

They were professional and did excellent work on my Mecedes

I had a great buying experience at MB of Marietta! I called to check on a new vehicle, went in to see it the same day and was approved! I want to thank my sales consultant Janet Miller, the sales manager Joe, and finance guy David for their hard work on my deal, excellent customer service and upmost professionalism. I highly recommend Mercedes-Benz of Marietta -Jennifer S.

Ashleigh was phenomenal. She was very caring and thorough. It felt like I'd known her for years. She was sooo patient as I voiced my fears about purchasing a 2007 GL. 450. The crew did an amazing job. We were glad we checked before buying it. It ended up NOT being a worthy investment. Thanks, Ashleigh. Thanks, Mercedes.

This was my first time buying a car. Rhon Lee was spectacular in answering all of my questions and being patient. He went through several different options to help me obtain the car of my choosing. I highly recommend Rhon to anyone who is interested in buying a Mercedes from the Marietta location.

The entire process was great from start to finish. Monty was our salesperson and did an amazing job spending time with us and answering all questions. He was very thorough in detailing the features that we wanted and matching us up to the perfect car. The Finance Department was also excellent to work with. I felt like we got a fair deal and I never felt pushed or oversold. Great experience an I highly recommend this dealership.

Terry Castro was very friendly and efficient. Was accurate on explaining why I shouldn't leave, without having my recall done. I came in only to get my A schedule service. However Terry convinced me to get the recall done....3 hours later I patiently waited. Bottom line Terry Castro my srv advisor, job well ? done Denyce Simmons

great service. timely manner!!

My service experience was a pleasurable one as each time I have visited the service department at Marietta Mercedes Benz. My Service Advisor Mr. Deitrick Houston is an awesome Service Advisor and each time has treated me like he would want to be treated.

Ahmad Frozan provided excellent customer service ensuring that the problem with the tire was remedied.

Excellent experience with everyone at this location.

My salesman Phil was outstanding and super easy to work with!

David was awesome. Great service and very friendly. I was very comfortable dealing with him. Thanks David

Excellent customer service! Terry Castro, my service advisor, is very courteous, knowledgeable and professional! I went for regular service and was in and out of the dealership in the time they stated! Thank You!

Purchased my 1st NEW Mercedes-Benz in 2017 and experienced the BEST representation of First Class Service from the purchase of my vehicle to servicing it. 3 years later and I stand by this statement. Mike Higgins, Sales Rep and Terri Castro, Service Manager and all the staff in between continues to take care of me.

Timely service while waiting on an estimate for my vehicle. Staff was friendly n professional.

Dexter is by far the best service advisor that I hv encountered in my car buying experience. He communicates well and takes great care of my car Thank you Dexter . Oh and the customer service and facility is amazing !

Great dealership and friendly staff. Special thanks to my service advisor Ahmad Frozen. Thank you.

My Service Rep Terry was very helpful and knowledgeable. I rate Terry a perfect 10.

Clean facility, superb care for your vehicle and consistently excellent customer service from Terry.

I ordered my GLC300 through MB of Marietta and they are the only service shop I use. My service advisor Ahmad is thorough and explains things in a straightforward manner. Thanks, Ahmad, for your courteous, professional, helpful demeanor!

My Service Advisor Terry always greets me with a smile. He?s very friendly, professional and takes great care of me and ensures my vehicle is too.

I like getting my car service at the dealership because I know my car will be in good hands, My top reasons is knowing Ahmad Frozan my service guy will make sure everything gets done right. He also put my mind at ease by explaining everything that needs to get gone and why,

Beautifully appointed dealer. Helpful and knowledgeable staff.

Terry was super helpful and very accommodating during my visit to this location! I would highly recommend you visit this location when servicing your car.

I thoroughly enjoyed my experience at Mercedes Benz of Marietta. My salesman, Stephen, was very flexible and worked hard to make my deal work. I’m looking forward to continued business with this dealership.

I bought my 2016 GLE at this dealership. I thought fair price and I?ve been pleased with service work. My service writer is Terry Castro. Great guy!

My SL 63 was in for routine service and a minor adjustment (under warranty) to the convertible roof mechanism. I received prompt service upon arrival and a loaner car was ready for me. My car was ready within a few hours with all issues resolved. My service advisor (Ahmad) even arranged for me to receive a discount. Overall excellent service.

Always a pleasant experience. The service advisors are top notch and go above and beyond. Terry Castro is my service advisor; he is honest and personable. Highly recommend.

My service tech Ashleigh was excellent. Got me in and out in a timely fashion and communicated clearly when parts were in and when I could arrive to have work done.. very pleased with her assistance !!

MY SERVICE ADVISOR MR. TERRY CASTRO, HE WAS VERY KIND AND EXPLAINED WELL.

Terry Castro is a great service manager. Also helped me understand some features of my car that I was confused on.

Rob Christian is the best service advisor I have ever encountered. From the moment we spoke on the phone and met in person, he has delivered impeccable customer service. He has quick response times and ALWAYS follows up!

Great price on my trade in on a Mercedes 2013 ML350 Bluetec. The used car manager was exceptional and gave me the best price possible for my vehicle. I am proud to say that within 30 minutes I was walking out with a check from the Mercedes dealership.

I purchased my first Mercedes-Benz here in Marietta and had an excellent experience. My salesman, David Steinfeld provided outstanding customer service. He was very patient and worked with me to find the perfect car. He was also knowledgeable and gave great insight into each car that I inquired about. He exhibited care for me as a customer, not only trying to get a sale but ensuring that I was happy and got everything that I desired in a car. He was personable and made sure that I was comfortable throughout the buying experience. He seemed to be genuinely happy for me.

CJ was my service rep and the man was on point. I needed to have a motherboard replaced, he called me when it came, I went in and had it replaced and the cost came out to the penny that he estimated. The man knows his stuff and I am a satisfied customer.

We have had outstanding service with Mercedes-Benz of Marietta. Our service advisor, Terry Castro, always goes above and beyond to make sure that we know what is going on with our vehicle during the service process. Would recommend this dealership to anyone!

From my initial inquiry online to the moment we drove off the lot with our new GLC 300, the experience at Mercedes-Benz of Marietta was the best car-buying experience I have ever had. Holly was our sales associate and she was incredible during the entire process. She was quick to respond, very patient and flexible as we kept asking to look at, and test drive, several different vehicles, and thorough in all phases of the sales process without ever being pushy with the “close”. She was the reason that we cancelled appointments at other dealerships to remain and buy from her. If you are looking for a beautiful new car, you cannot go wrong with Mercedes. If you are looking for the right place to buy that Mercedes, go to Mercedes Benz of Marietta. And for the icing on the cake, ask for Holly. You’ll be glad you did. We certainly are...

Staff is very courteous and efficient! Highly recommend

Terry was awesome! Great customer service! Great seeing him every time I visit!

We had a great experience at Mercedes Benz of Marietta. Great service!

Great! They took good care of me! Thank you!

Robert, my service advisor was prompt, courteous, informative and extremely efficient! Highly recommend

We had a Great experience at Mercedes Benz of Marietta.

CJ is my representative and he follows up with me and is very attentive

I bought my Mercedes from this location and have been regularly taking the vehicle in for it's mileage service. The staff are extremely courteous, especially Ahmed who was my representative for the last service, and the work is always done well and on time.

Terry is my representative and believe me he does just that represents Mercedes Benz of Marietta very well. Always , friendly, kind and informative. In a world where active great customer service is lost, Terry make sure there is no lack. Thank you Terry And Mercedes Benz of Marietta for phenomenal customer service.

Special thanks go to Ahmad Frozan, Service Brand Ambassador, Jacob Dorerty, Service Director and Tim, transmission tech for analyzing and finding a transmission shifting issue with my 2014 GL450. Another dealer has worked on the vehicle three times without finding the problem. Tim found the issue and said the transmission should be replaced. Mercedes balked at the request but the team held fast and the manufacturer finally agreed. I am very pleased. Ahmad was specially helpful with keeping me informed with the progress as the repair took several days. They deserve a 5 star rating.

So, I had an issue with my MBTex seats rippling when the should be taught. My service technician Ashleigh was thoughtful enough to arrange an in person meeting with the service manager. We reviewed the issue together and he deferred to me the customer, and ordered new parts. This is exactly what I expect from a Mercedes Benz dealership. The entire staff is busy, but polite and professional. They clearly have my interests in mind and I would highly recommend MB of Marietta to anyone who wants to experience MB as it should be.

Great service. Prompt and efficient each time!

Terry and the whole Mercedes team are wonderful and so accommodating

Very professional and knowledgeable staff. Took care of my issue and the greatest thing is I didn’t have to come out of pocket.

I worked with Phil D’Amato in purchase of my new GLE. He was very easy to work with. I would give him a ‘10’ rating.

Ahmad is the BEST service advisor ever. He always communicates and goes above and beyond expectations. Always a GREAT experience when he is involved.

Ahmad always does great. Very pleasant to work with.

Excellent customer service in service dept.

I had an appointment they checked me in on time, I met with my rep that was helping me at the time. I got my car serviced an I left as a happy customer: The staff was nice an pleasant an greeted me soon as walked through the door.

I came in without an appointment and was treated with the utmost care and respect. Terry was very helpful in his diagnosis and the solution to my problems. He also was able to take care of me without a long wait. I am very grateful for the service that I received, and I definitely will be returning.

All of my dealing with their service center have been great. Incredible customer service.

Great experience. Helpful and kind. Ashleigh was amazing and made me feel like I was the only one she was dealing with.

There are truly no words to express my experience at Mercedes-Benz of Marietta. Mr. Joe Williams was a blessing to me! I had spoken to him months before even getting my car. We test drove a C-Class talked and I told him I would be back. And several months later I came back. He never lost his faith in me coming back. The finance team was a blessing as well! Ernest Dixon and Shemar Jones are two outstanding guys! The 3 were a powerhouse! Now, my vision has come alive with the willingness of these guys working on my behalf to ensure I get what I wanted. Mr. Joe was so good at picking out my car I didn’t even test drive it. He said I got one for you. I said ok Mr. Joe I trust you and it went from there! Sherman made sure that the end results were above 100%. I could not have met a better group of guys! They will always have my business! Go see for your self if you don’t believe me. I don’t do reviews to often unless it’s deserving and this company and team deserve it! Thank you from the bottom of my heart!

Greeted with friendly smiles and professionalism! Monti and Jarard were knowledgeable and up front about all of my options. Their expertise was greatly appreciated. I immediately saw my model on the show room floor! Monti moved another vehicle and drove it out of the show room, went over in great length the functions and features, and moved over for me to test drive. I LOVED IT! They made my purchasing of my dream car a great experience! GOD BLESS and THANK YOU!

Responsive and timely followup

Another year and another routine maintenance for my wonderful MB ... and, Thanks to MB of Marietta's Service Advisor Ashleigh Nicholson and, of course, the Service Technicians, it was a smooth and effortless activity ! Almost makes one look forward to next years service !

Highly recommend Dietrick Houston with Mercedes Benz of Marietta!!!! Dietrick was very knowledgeable and very accommodating during my service. Ask for Dietrick for all of your service needs, you will not be disappointed!!! 5 Stars ⭐️⭐️⭐️⭐️⭐️ Lesa Bressner

Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brought a CPO, the process was bumpy at first, the car needed a few repairs, and Joe and David at the dealership put in the time and work to make sure I was happy and satisfied.

Great customer service. 5+ Stars.

The service Rep. Ms Ashleigh Nichols was very professional n patience. She kept me updated during my entire process. Awesome customer service here.

Robert did an awesome job with my service. Definitely recommend this dealership

My service advisor Terry C. was fast and efficient. He was very knowledgeable and understood my needs and concerns. Great customer service and I highly recommend him for all your service needs.

I recently traded my 2016 mercedes for a new 2020 model. The salesperson Dave Steinfeld was outstanding. Very professional and knowledgeable. I am glad I went to Mercedes Benz of Marietta.

The customer service was outstanding Ashleigh Nichols made sure I was well taken care of her communication on what was going on with my car was great, I was informed through the entire process.

Best guy dealer i got my first car Mercedes benz c300 so easy and nice . So friendly and professional. Won’t let you down .

Dexter Thompson was an amazing Advisor. It was my first time at this location and I felt like royalty lol sounds dramatic but everything about my visit Was incredible . He explained everything to me regarding what will take place on my visit and how my car would be handled. I asked tons of questions and not one time did I feel rushed! I was able to drop my car off without any hassle and he called when it was ready. This was the best experience I?ve ever had and I would recommend this location for your service needs.

Excellent Service Adviser Terry Castro! Took the time to explain in detail, was very courteous and professional.

Great team. Very responsive and down to earth. Updates almost daily. Answered every question with concern

My experience here is always pleasant. I also prefer this location to the Buckhead location and would often drive 30+ minutes just to bring my car to this location. Also, my service advisor, Ashleigh, is amazing and always helpful.

My Service Advisor was great. He was very knowledgeable and friendly. He took the time to show me some functions on my car that I did not know how to operate.

I would not use this dealer as they do not answer the phone in the service dept. I later walked in. It didn’t look like a service department. Looking bewildered, no one came up to help me.

Mercedes Benz of Marietta was amazing. They went out of their way to find me the exact car I wanted during the beginning of covid when inventory was limited. They made the buying process quick and easy. The entire team worked seem lesser to make it easy for my first lease. I will recommend them to anyone!!

had a service light come on while driving...pulled in to the dealership...spoke with Randolph....who was very knowledgeable and professional......Randolph got the service issue taken care of as well as a recall issue taken care of and a refreshing car wash...all done in an out in a hour and a few minutes...Great JOB ? ? ? ?

I had the best experience in having my Mercedes serviced here. I had been using a different dealership for service needs for 3 years. I grew tired of poor customer service and decided to try a different location. I am so glad I did! This one visit made a returning customer out of me. 😊

I came in to get my new Hyundai Elantra and Rachel was an angel! Another Arizona girl in GA like me.. great first experience buying a car and definitely will be back for a Mercedes Benz

Our 2014 E50 has a lot of technology...much of it apparently at least somehow related to the windshield. Recently, driving down the road a small rock flew up and the windshield began to seriously crack (may have been stressed by an accident several months before). The estimate from Mercedes was $2800 (ouch), insurance was a $1000 deductible. We made an appointment with our service advisor, Terry Castro, and were provided a nice loaner for what we thought would be a couple of day exercise (they were busy). Almost a month later, we picked up the car. A combination of logistics issues, Covid, and timing all conspired to make the process far longer than expected. I don't relate this to complain...stuff happens...but in the face of all the issues, Terry Castro kept us apprised, worked diligently toward a solution, and ultimately the issue was resolved. The bill turned out to be about $2000 (and we had some other stuff done while it was in) but the real question in a service advisor or dealer isn't how they do when everything goes well...the important thing is how they respond when everything goes south. In this case, I applaud the effort. For what it's worth, I did mention that I had entered the loaner car in the Baja 1000 for next month AND wanted to see how many school busses it could jump...but I don't think that had anything to do with finally getting the job done.

MJ was a great salesperson. Dealership was very accommoadating.

One of if not the easiest and best experiences I have ever had selling and buying a car all in one. David in sales was a perfect fit for us. He was knowledgeable and made us feel like we had known him forever. Truly felt like we were sitting there talking to an old friend. He even ordered us lunch and had it delivered. He has been awesome since we purchased our car. Been in contact to make sure everything is perfect. And it is ! We love our car! David actually was the easiest salesman we have ever dealt with. No pressure at all. If you want to enjoy something that’s usually a stressful situation go see David. You will not regret it and walk away with an awesome deal on a fantastic car!

Thank you so much for making the buying process smooth Mercedes-Benz of Marietta. A big shout out to David and to Amar who worked hard to make this deal happen and to Joe who was so helpful and understanding... Love the car! Mercedes-Benz USA

Dropped my car off and picked it up at the time promised. From their Valet individual to the service representative, my experience was A-1!!

Service is always great. Terry Castro did a gray job with my account. He's thorough and pleasant. I am very happy with this dealership.

This was hands down the BEST experience buying a car that I’ve ever had. Before, during, and after the car buying process. They walk you through everything and hold your hand. I love the attentiveness and the drive to get you in the vehicle you want! Would definitely recommend David! He was awesome! Will definitely return!

My experience with Terry was a very pleasant one. Even though they were short handed he made my experience top notch. He was very professional as well as the other employees. This was my second time there and I look forward to having a long relationship with Mercedes-Benz of Marietta.

The experience was better than I expected. The service representative was extremely helpful and his professionalism and service was impeccable. I will definitely go back when it is time to get a new vehicle.

the service department explained all the work that needed and didn't pressure you to get the work done. additionally; he explained the work that was a priority to complete.

everything about the service department is top notch. Terry is my go to advisor and treats me like a valued customer and friend. He always communicates regularly and ensures I get the best deal for the work being performed. Highly recommend them and wouldn't take my car anywhere else.

Great customer service in sales and service.

Service experience was great but ended up buying a new car and upgrading while I was there!

Scheduling my appointment was extremely simple. As soon as I pulled into the garage, a service team member greeted me, asked me about my issue, showed me my advisor and told me he would be with me shortly...they assigned me an ANGEL - ROBERT CHRISTIAN!!! He was so kind and honest and willing to help me and gave me his card to follow up with him directly. I sent him a text during his family time and the next day, as soon as he was back in the office...HE RESPONDED!!!! He recognized me when I arrived, remembered my issue (which he should not have considering all of the people he was helping), immediately returned with an estimate. Offered AMAZING customer service and not only did he make sure the problem was fixed, but he said if I needed anything else to let him know. I believe him. WONDERFUL HUMAN BEING!! Perfect customer care and outstanding service. I will buy my next car from the dealership because of how kind and honest Mr. Christian was. He kept his word.

Robert was great and easy to work with. He took time to listen to my concerns and made sure he addressed every issue I had. I felt like he was looking out for my best interest. For anyone looking for quality of service at a Mercedes dealership, please visit Mercedes Benz of Marietta and ask for recommend Robert! You'll be in good hands.

Robert was excellent. He was detailed with his explanations of the services and he kept in contact with me throughout the entire process.

I had a great experience at this dealership! Friendly people and got the car I wanted! I would definitely recommend this dealership to anyone.

Excellence Service with a safe environment, the service agent was very professional.

It’s mind boggling to me to see any good reviews because my experience with MB Marietta has been unpleasant to say the least. No follow ups, no follow through, say they will do one thing but do something else. On top of all that I’ve complained multiple times and they’ve completely ignored it. I expected better and this has been my worst car buying service to date. Then on top of it all, they didn’t even pay for the rental they put me in when my car was being serviced.

I just had my A Service done on my 2020 GLE 350 and Claiborne Gaines was fantastic! He was very professional, personable and friendly. He is a true asset to this dealership!

The service was great!! Dexter got my vehicle repaired and I was satisfied.

My service rep never answers his calls. Every time i call, it went straight through his VM. He would call me back, but if i missed his call, I had to go through the same cycle - call his phone and leave a message. I left my car at MB Marietta on 7/16. There was no update phone call for three days. I called my service rep on 7/20. It went to his vm. I called CS asked to speak to a supervisor. I finally got an update from him. I was told it would take three days to fix and was promised update phone calls. Today is 7/28, I have received zero phone calls for 8 days! I called my service rep and of course it went straight to his vm. My car has been in the shop for almost two weeks with no update phone calls initiated by them or a loaner car! As I am writing this review, I'm waiting for my service rep to call return my call! Very frustrating experience!

Mercedes-Benz 5 star service

I was shopping for a 2020 GLE and had been working with a local dealer in Vegas. The dealer in Vegas stated if they didn't have it on the lot it had to be ordered, so I placed my order. After 5 weeks and no contact, I started my own search. I found the EXACT GLE I wanted at the MB OF Marietta dealership. I reached out via email on a Monday evening, the next morning I received a call, was provided a very competitive offer (way better than True Car) and a salesman - who by far was the nicest one I have ever dealt with. (David Steinfeld - If you see this, YOU ROCK!) They offered to have the vehicle shipped to me, but after being on lock down for 4 months I opted to fly out that week and drive back. They made every step so easy and kept me informed by text, email or phone. Seriously, the easiest vehicle purchase I have ever made. These folks know customer service. They knew I was driving back and checked in after the sale just to see how things were with the car and the drive. 10/10 - would recommend!! Overall a great experience and would definitely go back there for my next purchase.

I was shopping for a 2020 GLE and had been working with a local dealer in Vegas. The dealer in Vegas stated if they didn't have it on the lot it had to be ordered, so I placed my order. After 5 weeks and no contact, I started my own search. I found the EXACT GLE I wanted at the MB OF Marietta dealership. I reached out via email on a Monday evening, the next morning I received a call, was provided a very competitive offer (way better than True Car) and a salesman - who by far was the nicest one I have ever dealt with. (David Steinfeld - If you see this, YOU ROCK!) They offered to have the vehicle shipped to me, but after being on lock down for 4 months I opted to fly out that week and drive back. They made every step so easy and kept me informed by text, email or phone. Seriously, the easiest vehicle purchase I have ever made. These folks know customer service. They knew I was driving back and checked in after the sale just to see how things were with the car and the drive. 10/10 - would recommend!! Overall a great experience and would definitely go back there for my next purchase.

Had a great service experience two days ago. Terry Castro was extremely helpful in getting my car processed promptly. Thank you.

David was such a pleasure to work with. He really went above and beyond to make sure I left getting exactly what I wanted and never once did he make me feel any pressure to buy. From beginning to end, the minute I stepped into the dealership, up until I signed my paperwork and drove off the lot, Dave was there every step of the way, ensuring I had the best experience possible. Going forward, anytime my car needs any work done, I'll be taking it only to the Marietta dealership!

Dexter was very helpful! He had a great spirit while keeping me updated on the progress of my car. I was having a long exhausting day, so I was grateful to receive good service and a friendly employee to help create a great experience.

Outstanding service provided by RJ! Very impressed.

Ahmad was my service associate. He made sure the service was thorough and that all of my questions were answered.

Alesha gave me personalized service and immediate updates.

David Steinfeld was a pleasure to work with. Knowledgeable, friendly, no pressure. The most enjoyable car buying process. No complaints. They should all be like David.

Terrific service and quality of repairs/maintenance at Mercedes Benz of Marietta. As always, everyone is friendly and helpful. The lobby and waiting areas are always spotless and comfortable. My ONLY complaint on this visit was my wait time. I arrived at 11:55AM for a 12:00PM appointment, was never checked in until 12:45PM, never left with my loaner until after 1:00PM.

I have exclusively used this dealership since moving back to Atlanta. When I bought my newest vehicle, they had THREE sales people helping me! --Not in a *pushy* way, but in an all-hands-on-deck way, searching to locate the exact vehicle with the options that I wanted. They managed to find it and trade for it, with only a day's delay! For each of my vehicles, even to last week, no matter what I've brought them in for, with or without an appt, they've always worked me in, informed me of all work needed, handled any recalls, washed the car, AND always completed the service sooner than expected/promised. In my last vehicle, I had a nail in my tire within the first 6 months of ownership. While they certainly didn't have to do so, they replaced the tire for no charge, simply to ensure that I could enjoy the first year of the vehicle without issues. They have always gone above and beyond. As a luxury car dealer, it would be easy for them to let the brand speak for itself, but they have always *hustled*. I would recommend Mercedes and this dealer in particular for anyone!

This is a FABULOUS place. They are prompt, personal and professional while treating each customer with specialized care!

I’m a first time buyer. David was such a pleasure to work with and I absolutely love the car! I couldn’t have had a better experience for my first time buying a car! I highly recommend asking for David. He’ll take care of anything you need!

Excellent service experience - they even washed my car!

Outstanding service from beginning to end thanks to Dietrick! The repair didn’t take as long as I thought! I will definitely be returning for maintenance of my vehicle! All around great experience!!!

The dealership in Marietta GA is always professional, courteous and gets you in and out quickly.

CJ aka Claiborne was great and treated us with respect and kept both myself and my daughter updated on the status of both vehicles. Thanks!!

My experience was great at MB of Marietta. Claiborne (CJ) is amazing! His customer service is unmatched. The only thing I would say about the dealership as a whole is I wished there were waters on hand other than a standard coffee machine you find in every waiting room and they also ran out of sugar.

RJ at the Mercedes Benz of Marietta was awesome! I called a few days prior to set up a service appointment for an issue with my driver?s window not rolling up properly. They got me in quickly and did an excellent job fixing the window and a few other things. RJ was very pleasant and communicated to me throughout the process. He set up a shuttle service to take me home while my car was serviced. Phalon(spell check) the shuttle car driver was awesome! Very nice and patient with me when I forgot my house keys at the dealership. Everyone was very pleasant and professional. I?ll definitely be returning in the future!

David was extremely knowledgeable, friendly and helpful throughout the entire purchase process! I’m extremely happy with my car and my entire experience! I would definitely recommend this dealership to my family and friends.

The service is incredible! Fast, priced great, car wash, could not be happier and will keep coming back. First class all the way around!!

David was like basically a new friend I met. As a teenager point of view, he was very nice and just a very fun person to be around. He gave us a great deal on the car we bought and he was very understanding of everything we are offering. Amazing guy haha.

Service was great. RJ took great care of me. He?s always courteous, kind and professional. Honesty is key, I appreciate that. Thanks!

RJ is the most accommodating service person I have ever met. Professional, courteous, and respectable. He bends over backwards to insure you are well taken care of. He gives the utmost respect to me as his customer. You better not let him leave the team at all costs.

We had the pleasure of working with Dave Steinfeld, when we bought our 2nd Mercedes. Possibly shopping for another recently. He is a very personable, knowledgeable, and very reliable. We feel like we have known him for years!

Jeffrey was great and made it such a simple visit. Highly recommend.

Special MB C63S I found the car on CarGurus and was contacted by David Steinfeld. My friend and I drove down 3 hours from Knoxville to test drive and potentially purchase the car. The car was as described to a tee. I drove back with it and have been really happy with the purchase. From day one , David gave me all the information I requested , treated me like a friend and checks in with me regularly. I highly recommend reaching out to him when in the market for a car and a stand up consultant.

Good experience warranty service handled professionally, even though I did not buy from this dealer

Montinez Johnson was fantastic at helping me get my new Mercedes C63s. I love that car!!!

Took my 2013 MB I last week during Covid and the staff was amazing. Masks and nice greetings.

David Steinfeld did his best in ensuring I had a smooth transaction. He was always very courteous and ready to listen. Purchasing a vehicle out of state has its own challenges and completing the transaction despite all the constraints of COVID-19 was pretty rough too. Regardless of all that, David stuck with me to make it happen. Vehicle finally delivered to my front door in TX, all the way from GA in pristine condition! David followed up to ensure customer satisfaction and even had a few Mercedes gifts in the vehicle for my wife too. (I see what you did there. ;) Thanks again!) Really happy with our purchase and would surely do business here again if necessary.

Great experience! I was very pleased with my service I received at Mercedes Benz of Marietta.

I purchased a 2020 CLA Coupe from Mercedes of Marietta; David Steinfeld my sales agent made the experience a joyful one for me, we’d been in contact throughout the week finding the perfect CLA to meet my expectations and price point. At one point, I mentioned I wanted a bow on my car, and to my surprise when I showed up on the day to buy my car, it was waiting outside for me with a bow on it! That minor touch did it for me. The sales process was fast and the general manager and other staff members were very friendly. They even fed me, haha! I would definitely recommend this dealership to my friends and family and any other future Mercedes purchases.

My husband and I had a great experience here. David Steinfled was very helpful in getting us in the right car for us. We felt like we left there with a great deal and were very satisfied. It was also a smooth experience with them purchasing my car. They gave me the same deal as carmax for my car. I would recommend this place to friends and family.

Professional and personable environment . My buying experience couldn?t have been much smoother

I’m usually a skeptic when purchasing a car but Dave Steinfeld at Mercedes Benz of Marietta made the process enjoyable and easy. He was attentive and VERY PROFESSIONAL. Along with that he met all my needs as far as style, brand and price is concerned.My buying experience has been hands down one of the best out of my many years of purchasing.

My experience is always great, my sales person David Steinfeld is excellent, I actually brought my sister in to buy a vehicle because of his wonderful service

David was great, he was helpful, knowledgable, and patient. I found my dream car with everything I was looking for thanks to him. He even continues to check on me to make sure things are still going well with my car. I really appreciated him throughout the entire process. Ask for David when shopping at Mercedes of Marietta!

Dave provided me with an superior customer service experience! He went above and beyond! I am enjoying my new vehicle!! Thanks Mercedes AMG Marietta

I want to thank Holly for helping with all the paper work to purchase my first Mercedes-Benz at Marietta GA. She was very thorough and helpful. Thank you Holly ! I will recommend her to all my work colleagues, friends, family

Very friendly and courteous staff who keep their commitments.

David Steinfeld is THE salesman to buy your car from! His warm rapport, attention to detail, and willingness to go beyond the call of duty made my experience second to none! I already referred my sister, and he wowed her as well! He has a lifetime customer with me!

I was in the market to purchase a new vehicle and visited many dealerships prior to arriving at this location. I had an open contract with Range Rover to purchase a vehicle that was labeled a 'dealer's buyback" for the exact same price as this brand new 2020 GLB Mercedes. I am a previous customer of the Mercedes Benz of Buckhead and the Marietta dealership has completely WON my heart. The sales manager, "Alvin Spruill" went above and beyond to make sure I was comfortable with the car and its features before selling it to me. My sales associate, Rita Turkin, did everything I needed her to do without being too pushy or aggressive and I have NEVER had the financial department move so quickly. Kode Weir did an amazing job! I can not wait for my next purchase! You have gained a FOREVER customer and I thank you for making this an easy process. Way to go!!! -Kanika K.

Outstanding Customer Service. Mr. B. Booker was extremely transparent, helpful, and very professional. Everything you look for in a car buying experience was there.

What started out as an curious internet search for a new Tahoe turned out to be a great buying experience on a low mileage, near showroom perfect 2019 model that allowed us to get what we wanted for much less than buying new. My wife found a 2019 Tahoe Platinum Plus at this dealership that checked off all of our boxes on our want list, but with us living in Tuscaloosa, AL and Marietta being a 3 hour plus drive, I really didn't think it would work out. After she inquired, we were contacted by salesman, David Steinfeid. The webpage showed the Tahoe as a Pending Sale but David told us it was currently available if we were interested. We started discussions on a Thursday but were leaving for our son's baseball tournament in Jackson, MS Friday morning so we would be short on time to really work a deal and explained this to David. So on Friday and Saturday with a lot of texts, emails and phone conversations, with David's help laying the path for us, we were able to negotiate a trade, secure a loan, and commit to a deal all while driving to Jackson and watching our son play four baseball games (won all 4!!!). David obviously wanted to sell the car, but did so with minimum intrusion to our weekend and no pressure for us to commit. He truly was a case study for how to work a deal while meeting and exceeding the needs of his customer. I would highly recommend getting this man to help you on your next purchase. So to close, he was able to broker a deal for a couple in Tuscaloosa AL , on a car in Marietta GA, while they were enjoying a weekend of baseball in Jackson, MS. We took off that Monday and drove over to get a hands-on look at the Tahoe and it was immaculate. So a short time later, the deal was done and we still trade texts with David on our purchase. Thanks David.

Angelo Harrell was an excellent salesman . He was very helpful and help me with best suited me

Customer service was outstanding from the receptionist, who was the first person I met, all the way to General Manager, who congratulated me before I drove my new vehicle off the dealership.

The entire experience was unforgettable!!!!! From the General Managet to my sales manager Mr Williams to the sales Manager that assisted me with retrieving my check stubs from the computer. To the technician that assisted me with downloading the website to my phone and programming my phone to patiently going overThe operation of the vehicle. Thank you all very much!

all personnel was generous and professional. They took the time to make sure we were knowledgeable about the car before we drove it home.

I stopped by the Mercedes-Benz, Marietta dealership Monday to see if they had the model I’d been researching online. As I walked the showroom floor, I heard a very friendly “Hello! How can I help you today?” It was Mark Higgs. He asked me what was I looking for. At that moment, I spot the exact car, make and model I was looking for!” He asks if I wanted to test drive it. I said no because of the weather. It was a downpour, but Mark convinced me and I was so happy he did! He was very knowledgeable about the car, giving me very detailed information about its capabilities, comfort and reliability. I don’t like the car-buying experience at all. In the past it’s been a real headache. Spending all day in the dealership, going back and forth. This time was so different. I knew what I wanted, I had financing, and the salesperson, Mark, listened to me. I didn’t go with the intent to purchase my dream car, but that’s exactly what happened! I’m looking forward to a great relationship with the folks at Mercedes-Benz, Marietta!”

Angelo was our salesperson. He did an outstanding job in providing us with the information we were seeking with attention to details. No high pressure from him.

I went in looking for a specific vehicle. It took some time to find what I wanted but Holly was patient and super accommodating. The dealership made my purchase so seamless. I have purchased multiple cars over the years and this by far was the easiest from negotiation to drive out. Also the showroom and dealership is beautiful!

I purchased a used vehicle from this dealer. My sales representative, Dave, was friendly and helpful. He understood my needs and didn't attempt to upsell me. There was an issue we found with the car and it was taken care of promptly. Everything with sales and finance was smooth and fairly quick. I will consult with them on any future vehicle purchases.

Everything about my shopping experience was amazing. Phillip was great. He listened, he learned me, and delivered to ensure I was happy. He was very knowledgeable of not only selling cars but the overall process. He made my decision easy and I would shop with him anytime. I have no complaints

You want a Mercedes call Ernest Dixon the General Manager at MB of Marietta.

I have to say this has been the easiest,quickest, and most professional experience I’ve had in purchasing a vehicle. The staff Booker, and Dixon were very knowledgeable and patient. I highly recommend Mercedes of Marietta if you are in search of a vehicle.

Choosing and purchasing my vehicle was perfectly fine as I knew which year/model I wanted and had prearranged my financing. My customer experience, however, was ridiculous. Far below ay Mercedes-Benz standard my family or I have experienced in over 4 decades of Mercedes-Benz ownership. The F&I office failed to provide any information on the warranty and extra services I purchased - causing me to have to follow-up to have them send it to me. I took the vehicle before the final work was complete (as it was over the holidays – I wanted to drive it and they were short staffed so I was perfectly okay with that.) When I brought it back in I had a number of items I wanted them to address and NO ONE would write anything down even after I made a BIG DEAL ABOUT NO ONE WRITING ANYTHING DOWN. The sales rep and the used car manager just kept say "we'll take care of it." And then they promised my vehicle back on a Tuesday - and that was a lie. Then they promised it back on a Wednesday - and that was a lie. And they barely got it back by end of day Thursday. Each time I had to contact the dealer to check status - they simply did not/would not communicate with me; they didn’t set an appropriate expectation of how long the work would take – and by the fresh smell of the glue and VOC’s in the cabin I truly believe they did most of the work on that Wednesday or Thursday morning. Regardless, there was virtually NO communication with me unless I initiated it. I pointed out scratches on the door edges and a dent on the hood; the sales rep and the used car manager said "we'll take care of all that!" Finally, when the car was delivered... NONE OF THAT WAS TAKEN CARE OF. What a tremendously POOR experience. This dealership needs to make this right.

Outstanding service! Stephen Moore was beyond helpful in finding a car that fit our needs. Very informative and great guy to work with. Highly recommended!

Amazing service! Would totally recommend to a friend!

We were in the area looking to purchase a new vehicle, and we when we stopped by Mercedes, we were kindly greeted by Stephen Moore. He was beyond helpful and informative, and took care of our purchase very diligently. We were also impressed by how nice the dealership itself is! Very spacious and they had a lot of vehicles on display. Highly recommended!

Perfect Stephen Moore is fantastic to work with.

Great customer service! Easy and quick buying process!

David our sales representative was great I like that David kept us abreast all though process of what's happening and what the next step of the process would be. Also he was personable, he made us feel like valuable customers and made us feel comfortably, by speaking with us on other topics while we waited. David and everyone we interact with on that day, made our experience a great one.

It was a great experience . I would definitely buy another car from this dealership

Great customer service and customer friendly employees

Best customer service provided by the dealership and thank you to David steinfeld and Elizabeth gullickson for your help.

My experience with Auto Nation Mercedes Benz was great! Last year I purchased my 1st Benz CLA250 and I loved my my car! This year while going in for an oil change I began talking with Mark Higgs and now I?m in a 2019 GLA250 I love love my new car! I didn?t feel pressured at all!They make you feel like family

Outstanding customer experience!

Excellent sale representative, Rita Turkin was able to make me a great deal that I couldn't resist in 10 minutes. I turned in my 2017 and leased new 2020.

This location is further than the one that is closer to us, but the customer service is beyond exceptional than the closer one. It is well worth the extra miles. Will continue to refer anyone to this location!

It was a positive experience. It was a pleasure working with Rita Turkin and your finance guy. Both were very accommodating.

We had a great experience! Mark is a top notch professional. We will be customers for life. This is our first Mercedes purchase and we couldn’t be more thrilled!

Great experience!!! Salesman, Phil and Finance Manager Jarod took REALLY GOOD car of me!!! I’m definitely coming back when it is time to upgrade!

AMAZING experience!!! Stefan King took great care of me. Mercedes-Benz Buckhead didn’t even try to work with me. I came here and these guys got me approved and on my way in no time. I highly recommend this dealership!!

Amazing buying experience. Holly Handelman got done what 5 other dealers couldn't figure out or follow-up accordingly. Highly recommended!

I had a good experience in Mercedes-Benz Marietta. Zenzele was my sales consultant. She was nice, professional and super patient. Due to my work schedule and traffic I canceled the appointments several times and she rearranged those for me perfectly. Definitely will recommend her and Mercedes Marietta.

everyone such drive a Mercedes Benz even if you not a Doctor, Lawyer.

Great experience, everyone was nice and professional, my sales person and Ms. Elizabeth Gullickson were outstanding

This location was absolutely amazing. My car was ready for me when I came to pick it up, and the sales and service expert were perfect when it came to getting me in and out. I love my car and definitely will be back again in a couple of years!

The Costco auto purchase program directed me to MB of Marietta. Benjamin was very helpful and made us feel welcome. We purchased a 2020 GLC 300. Our experience with other staff members was also positive. Koda was great and helped get us set up with many of the features and electronics.

Awesomeness is a word that sums the Service at Mercedes Benz of Marietta CJ handling of it all was a pro all the way to having my car clean and ready to roll...

What an awesome car buying experience at Mercedes Benz of Marietta! One I've never experienced before! Everyone, from the General Manager, the Sales Consultant, Finance Manager, the Product Specialist, and the Receptionist were the BOMB! They carried Customer Service to a whole different level. I would recommend you allowing this group of people handle your next car purchase/leasing experience. You will be amazed and grateful.

My sales experience was absolutely awesome. The salesman, Benjamin, showed patience and understanding of my situation. He took the time to explain the process and gave me knowledge. He was not pushy and just trying to get a sale,which I'm sure most of us customers value more.

Overall buying process was quick and easy. Mr. Booker was incredible.

GREAT dealership! Fantastic service and nice people. Ask for Holly Handelman

Great service. Salesman was very helpful and called to check to make sure everything was to my satisfaction.

Not a good experience, on the 2nd day of ownership of my 2013 911 Porsche. I was under the assumption that the battery was on the inspection list for my 2013 Porsche 911? It must have been accidental missed the battery is dead and it looks like the original battery. After getting a jump start I’m getting this Error message "Steering Support Limited". I followed the reset function in owners manual. It didn’t work, the owners manual says the car needs to be brought into a Porsche dealership for service. I don’t think I’ve even put 75 miles on it yet. By the way I left several voice messages to the dealership while sitting in a parking lot for 3hrs. Finally I had to have my 2 day old car towed home. Brought my car to Porsche Dealership on tuesday they tested the battery and said the battery is down to less then 20% and should have been replaced that cost me $500.45 that's only owning this car for 3 Days. Yesterday went for a short ride and turned on the windshield wipers and NO wiper fluid and the passage side wiper blade is coming apart. Should I be concerned about anything else that may have accidentally been missed, engine seals or maybe the brakes? Still no one has responded to me after I've left voice messages, txt and emails. I'm 65 years old and I've bought many vehicle over the years and this is by far one of my worst experiences ever. Someone in your organization should be held responsible for this. Is this the way Autonation treats veterans or was it my age?

I purchased a 2018 C300 at the Mercedes-Benz of Marietta and had one of the best experiences purchasing a car I've ever had. From the time I entered the dealership until I left with my shiny new vehicle the experience was wonderful. "Z" went above and beyond to make sure I was comfortable with the experience and well informed about the vehicle. She is very friendly, knowledgeable, and professional. I would definitely refer "Z" and the dealership to anyone I know who's interested in purchasing a Mercedes.

Excellent I love my car would recommend you to EVERYONE

The entire experience was amazing and I would definitely recommend Benjamin Booker for all your car needs. He excelled in customer service.

Ordered a 2020 E53 AMG Cabriolet in May and just took delivery. Awesome buying experience from top to bottom with special recognition to my sales agent Mark Higgs and Kode Weir for his tutelage on all the features of this special car. I have been a Mercedes owner for many years and was loyal to one dealership and now loyal to Mercedes of Marietta

Stefan King is very professional, very knowledgeable, and I will referred everyone to Stefan. Also the General Sales Manager , Finance Manager and the delivery person was very awesome. I must say Mercedes of Marietta Rock. Keep up the Good work. The whole staff was awesome. Great, Great Job (:

I had a great experience with Mercedes in Marietta. Everyone was so friendly and Phil was amazing. Honest, and worked hard to get us our new car.

I happened to stop by Mercedes Benz of Marrietta in Georgia after looking at other dealerships/vehicles in the area. I wasn't planning on buying a Mercedes as I didn't think it was in budget. Stephen Moore greeted me as I was looking at floor models and asked if there was anything I needed. I could tell right away that he was very experienced and also very genuine. He asked if I wanted to test drive the model I was looking at and after I said "no" he accepted my answer and let me know he was there to help and answer any questions I had. He provided me with the information I wanted and I left, but called Stephen back and told him I wanted my wife to test drive the car. He was waiting with keys in hand when we arrived and was extremely helpful in every aspect. We purchased the vehicle!! The entire experience from everyone at the dealership was great - but Stephen was the deciding factor for us - he is awesome. We love the vehicle, and I plan on calling Stephen when we are ready for another one.

I happened to stop by Mercedes Benz of Marrietta in Georgia after looking at other dealerships/vehicles in the area. I wasn't planning on buying a Mercedes as I didn't think it was in budget. Stephen Moore greeted me as I was looking at floor models and asked if there was anything I needed. I could tell right away that he was very experienced and also very genuine. He asked if I wanted to test drive the model I was looking at and after I said "no" he accepted my answer and let me know he was there to help and answer any questions I had. He provided me with the information I wanted and I left, but called Stephen back and told him I wanted my wife to test drive the car. He was waiting with keys in hand when we arrived and was extremely helpful in every aspect. We purchased the vehicle!! The entire experience from everyone at the dealership was great - but Stephen was the deciding factor for us - he is awesome. We love the vehicle, and I plan on calling Stephen when we are ready for another one.

I brought my Sprinter in for service recently and they recommended replacing the diesel particulate filter which is under the extended warranty however there was a faulty bracket that caused it to fail that is not under warranty and cost over $400 which I would have to pay. That was aggravating so I said since I’m not using the Sprinter I’ll do it later. I bring it back today to get that done and now they say two brackets have failed and my part will be $819.31 plus tax for that. They “found” other stuff they want to do and the total bill is $8875.77. I am not happy at the moment. 2016 Mercedes Sprinter Crew Van

I was visiting my son in the area when I was involved in an accident which resulted in the total loss of my 2014 GLK350. I called this dealership (along with several others, including Chattanooga, Knoxville, and Atlanta) and decided to go get a feel for who I may be dealing with. I can not give this dealership enough praise! My salesman, Mark Higgs and sales manager Ernest Dixon are absolutely top notch professionals who honestly know how to make someone feel appreciated for their business! My husband and I usually deal with a Mercedes dealership in Charlotte, NC but after this experience, we WILL return. Everyone there seems warm, genuine, and just plain happy. After my decision was made and I signed the papers, The product specialist, Kobe Weir, made sure to explain the features of the car, gave me his card, and told me if I had any questions in the future to give him a call on his cell phone. I take note of everything and how people react with others - Kobe continued to give a positive impression of being happy with everyone around him and appeared to enjoy his job, customers, and coworkers. Keep up the great work, guys! Know that the people who you make a good impression upon will be loyal partners for future business and recommendations.

My husband went into dealership was greeted and taken care of great customer service. The process was easy Steve and Jared made sure we understood the service plans that were offered.

I had a wonderful experience buying my GL450! Everyone was very helpful...my sales representative, Phil, responded quickly anytime I had a question. My car was delivered on time and the service department did a great job. I would definitely recommend this dealership to anyone wanting a Mercedes!!!!

From the moment we arrived at Mercedes-Benz of Maietta, my wife and I were greeted enthusiastically with a genuine smile by the receptionist...please forgive me for not catching your name. We highly recommend our phenomenal sales consutant, Ty! In addition, all associates we came in contact with provided excellent customer service. Shout out to tech staff member Liz and finance director, Jarard.

The last time I visited Mercedes-Benz of Marietta, I was not too impressed because the sales person was impatient because I was not buying a car that day. However, this time was different. I told Tyree that I was not buying a car on that day, he was cool, professional, and he took time to show me the cars. He never at anytime pressured me to buy a car but cleverly gave me choices to a point I decided I had to buy the car that day. I was very impressed by his salesmanship and he is a very promising young man.

Overall great experience, Stefan took great care of me and the experience felt like I've known him for yeara. Quick easy and to the point. This is how car shopping should be!

The sales manager and other reps at Mercedes Marietta did everything they could to make me happy and put me in the exact car I wanted!

Awesome great customer service

First of all they tried to sell us extras to check— From $312 up to $1600 then they called and said battery showing weak ..a new one $400-then they said the 2 back tires needed to be replaced ! Well Mercedes of Alpharetta— did our check up in December 2018—-he said it was the BIG ONE-also I told him I needed 2 tires—- he came back and said the tires were GREAT keep driving them and get some wear out of them because they are too expensive to not have to be replaced!!! Our bill was less than a thousand dollars for the WHOLE BIG check up——-will not ever go back and will not recommend this dealership to anyone—- further more they train across the street for Auto Nation!

I can say enough about the services overall of this dealership... it’s my second time driving a MB and I love it! I Had one of the best experiences with the Mercedes Benz team in Marietta from the salesman Stephan Moore and Finance Director Jarard Johnson. Stephan is the best car salesman! His ways to go above and beyond and professional service is outstanding! Come check them out to get your next bomb car like I did! Let’s go... EvE

The best car buying experience ever! The salesman was knowledgeable and courteous. The entire staff was friendly. I would definitely purchase a car again fro Mercedes Benz of Marietta Georgia.

What great sales and customer experience? I would definitely recommend you purchase your next car from Mercedes-Benz of Marietta!!!

Just left and beyond happy !!!!! Excellent customer service!!!! Thank You for everything!

Dealt with Stephen Moore in Sales and Jarard Johnson in Finance. They were both professional, knowledgeable, efficient, prompt and helpful. I did not go in with the intention of buying a car that day but they did an excellent job of convincing me that I was getting unbeatable value. Their after sale service and communications were also highly commendable. You can't go wrong with these guys!

My Sales Rep Holly was diligent, responsive, patient and took the time to work with me personally to get me the car I wanted at the right price for me. My Product Specialist was instrumental in taking the time to show me all the wonderful features. State of the art facility and state of the art customer service!

do not pull credit just because you were trusted in the past without permission Beware if you have been there before they will use your information on file to access your credit without you knowing

Fast, Friendly, Efficient team

Walked it for my apt and was seen right away by Parker Luken!! He was so kind. Ask me what i was look for and he found me a car , took me a test drive and BAMMM!!

I recently leased a new GLE and absolutely love it! Everyone at the dealership has been incredible to work with, most especially Holly. If you are in the market, go see her!

I recently leased a GLC. Everyone I dealt with including sales, General manager, finance and the person who showed me features were all very professional and the process was seamless.

We purchased a brand new Mercedes May 30,2019 at this dealership. Our experience was awesome! Stefan King was our sales rep from start to finish. I read the reviews about this dealership prior to purchasing ..... all I can say is, we agree with the positive experiences. We have nothing but good things to say. They delivered exactly what was expected from start to finish. We were in and out of the building with the new car in less than 70 min or so. We will continue to go back to this dealership. Thanks again Stefan. You did a fantastic job! Blessings~ Susan & Karl Rubin

They had the truck I was looking for at an outstanding price.

Mr. Booker is very knowledgeable about the Mercedes Benz product. He shared with me the excellent standards Mercedes Benz maintains in the car. Additionally, he was patient and provided excellent customer service.

Great experience. Everything was easy. The staff was friendly and it didn?t long at all. They also found me a car and took the stress from me looking and that helped me a lot.

This experience was great. The dealer had the vehicle we wanted and took time to inform us on all that Mercedes has to offer. We were educated on the benefits of leasing and purchasing, so we could make a decision on which method of financing made sense for our situation. I would definitely recommend them to a friend.

Benjamin Brooke?s was an exceptional salesman. The dealership was welcoming. All staff were very pleasant

MB Marietta did an Amazing Job. I would highly recommend them to other friends and family.

Always professional and on time!!!

Spent the entire afternoon with Stan working to find the perfect Mercedes for me. Stan and the entire team exceeded my expectations!! I?m a proud new Mercedes owner, and future customers.

Excellent service and Susan was a pleasure. Wonderful and warm personality. Definitely an asset.

The staff at Mercedes Benz of Marietta was top notch, especially our sales rep Benjamin Booker. Ben went the extra mile in helping my wife find the Mercedes Benz of her dreams, she hasn’t stopped smiling since she drove her new GLA 250 off the lot. Thanks!

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

Very tactful and helpful people are associated with this organization six stars, Very well done

Great experience. Really enjoyed the concierge service. I forgot the gentleman name, but he was nice, knowledgeable, and funny. Also, thank you Susan and Aida that manager for taking time out to explain everything concerning my contract.

I have found my experience with the service staff specifically to be both friendly and professional. My buddy’s C300 was acting up and they found the solution quickly and explained the issue well.

Best Experience- Josephine Johnson gave me the best buying experience she is the assets of your company

I had an appointment twice to have a factory recall corrected. Bother times, the appointments were cancelled with no follow up. BAD BUSINESS! I'll never refer anyone to this place. Furthermore, I tried to get a bulb replaced in the drivers side front lamp and they tried to charge me $600.00 for bulb and installation. You have to be joking. BAD BUSINESS!

The entire process was a positive experience! Everyone was pleasantly amazing and I look forward to seeing them again.

Sha was great! Great listener with awesome personality. He made a difference!

My sales lady (Ava-Lauren) did everything to provide me with the vehicle I wanted to purchase! From sales to finance, the entire team and experience was a pleasure! ??

I seldom write reviews but as an avid Mercedes fan I just had to write this review. I read most other reviews on here share the same views. Stay away for the service of your Mercedes from this dealer. I have for over ten years serviced my Mercedes Benz vehicles with RBM and they are excellent. This dealer's service department has a LOT to learn. I gave them a chance as they are closer to my house, but it is not worth it. They are exceptionally slow and there is NO customer service or care. I took my S550 in for service on the Thursday. I waited for 45 minutes before I left with a loaner. At RBM that process took less than ten minutes at most. They kept my car until the following Tuesday, "waiting for a part". I had to follow up all the time. There was no keeping me informed from the service advisor. When I finally collected my vehicle it was filthy dirty with oil and grease boot marks on EVERY carpet from mechanics. Check out took equally long. There was NO after service follow up by management. I do not know how Mercedes Benz can tolerate this. Stay away and rather use RBM of Atlanta.

The process of buying the new car was pleasant. Our sales person answered all of our questions at the dealership and has reached out a couple of times since our purchase through email. We only had one key with the car and should have the second by the end of next week according to the service department.

First time buyer of Mercedes. Good experience thru the buying process. Great facility.

We have had our new Mercedes for two weeks. Here are a few thoughts on the AMG C43 and our car-buying experience at Mercedes Benz of Marietta. First, the car is fun to to drive. It is easy to handle and truly has get up and go. We have put about 800 miles on it including a short day trip to stretch the C43?s legs, so to speak. On the freeway, the car handled like a dream, both on dry road and through a couple of heavy downpours. The interior is comfortable and seems as though it will handle longer road trips well. The cruise control, distance following, and blind-spot assist are wonderful. However, there are three things that bug us a little. First, we don?t like the panoramic roof. My wife is extraordinarily sensitive to sunlight and the mesh covering does not completely block the sun, though we found that out only in the past couple of non-rainy days. Cloudy and rainy days are going to be fine. Second, the C43 has more road noise than we are used to. The 16-year old BMW we traded in was quieter. I?m not talking about the sexy AMG exhaust system noise, but road noise. In truth, the noise varied depending on the road surface, but we both noticed it on our day trip. Finally, the Navigation System is not what I expected from Mercedes. The voice control/recognition is sporadic and the data base doesn?t even have our address in it. That being said, overall, we love the car and are happy we decided on a Mercedes. One final note: we truly enjoyed working with our sales person. We know his job is to sell cars, but he showed a balance between doing that job and working honestly with us. We got a fair deal on great car. We felt comfortable working with him and thank him for that.

MARK HIGGS TOOK CARE OF ME LIKE FAMILY MAKING SURE THAT WAS MAKING THE BEST DECISION IN PURCHASING THE CAR I WANT AT A GREAT PRICE!!! Ask for mark Higgs when u buy a car !!

Thank you Sam el Jundi for taking care of me and my car. Came in for a break check and ended up having a bad engine leak. Sam went above and beyond working with my extended warranty company to cover the expenses. Sam you are the best. Thank you

They were very helpful in getting me what I was looking for.

My experience with the dealership was awesome. The salesman, Rhondal Lee, was professional and wonderful to work with. He made sure that I had the color that I desired. I was very pleased with my purchase.

I love their Car Service & Customer Service as well, this is my 2nd time here

Holly was a fantastic salesperson and stayed with us the whole time and provided great service. The GM of the dealership Alfredo was very hands on and gave us great information as I chose between buying or leasing.

We had looked fo a very specific car. They aggressively searched for and found the exact car for us!! Service when we went to take possession of the car was top notch!

We never used this service center before but due to extenuating circumstances, we had our C-Class towed to MBMarietta for a quoted $1900+ repair. Ahmad took care of everything and kept us well informed. The car was finished ahead of schedule and for $200 less than the quote.

Mark Higgs was the very best! Took care of all my needs and concerns.

Stefan King was a dream to work with and made the purchase of my new car fun and stress-free. He listened to exactly what I wanted & put me in a beautiful car that I love! If you are in the market for a new Mercedes Benz, Stefan is your man!