The service was great! Customer service was even better!

The fixed the problem so quickly ! I got my car back within just 3 days

I was in search of a pre own Mercedes-Benz. My sales person Carlos was in communication for 3 months trying to find me what I was looking for. He stayed on it everyday following up with me. The customer service was excellent. Carlos got me my dream car. I was so happy when Carlos told me I founded your car. Thank you Mercedes-Benz Marietta

Well the car I ended up buying I was promised the windshield would be fix by Monday and here we are today almost two weeks later I still having not got the car I purchase!!!!!

Ahmad Frozan was my customer rep. he was professional, courteous and communicated extremely well the overall process.

Jorge is one of the Service Advisors there. Very professional and so helpful. Highly recommend going to Mercedes of Marietta. Kenny Pyle

The customer service was awesome! I hit a pothole and it flattened my tire. I called Mercerdes Benz Service Department and they appointed Dexter to handle my claim. He had my car taking care of and I didn’t do nothing but make one phone call and I was back riding in no time. I didn’t have the time to stress or panic about my car, because he handled everything within a timely manner. He was very professional and kind. Thank you Mercedes’ Benz. The experience was amazing! ~Very happy customer! ~ 😊

I Highly Recommended Bitcoin Expert with a good reputation and who happens to enter the mouths of thousands of investors due to her good works. Madam Linda James is the best Trader I'm still gonna recommend. Not Just because I've seen so many persons recommending her, but because she's reliable, Honest, Transparent, and the very best in the Forex Trading System... If she tells you that your $1000 investment can give you $10,300, that's exactly how it's gonna be because I'm a living witness to her trading skills. She does exactly what she promised. Email:- lindajames0337@gmail.com WhatsApp:- +1 (832) 324-5625

Great Service. Mr. Jorge answered all questions very patiently. Thank you.

Myron was excellent to work with in the process of buying an E450. My approach was to settle on the specific car and price before going to the dealership. There were a number of emails and phone calls back and forth to converge on the price and options, but when I went to the dealership there were no surprises. Working with the finance manager was also easy, no upsells, no pressure, no surprises there either. I highly recommend working with Myron. I was also very transparent and direct and I believe I was also easy to work with :)

When I initially came to Mercedes I had a car in mind that I wanted but after test driving it I wasn?t completely sold. My sales associate LePaul listened to everything I wanted in a vehicle and after leaving he called me back saying there was a car that just came in that he thinks I would love, and he was correct. I ended up purchasing the vehicle and the entire car purchasing process was stress free and I did not feel pressured or persuaded into making a purchase. The entire staff was friendly, knowledgeable, and extremely professional. I can?t wait to come back and purchase another vehicle from this Mercedes location. If you are in the market for a Mercedes this is the dealership you want to purchase from. I promise you won?t regret it!

I have been working my car hard (20K miles/year). Solid experience. Reasonable completion time.

I had a terrible Mercedes-Benz service department experience at this AutoNation dealership. Stock Symbol "AN" on Wall Street now has purchased 317 US dealerships. I will never return to this shop. I took my 24,000 miles sports car in for an oil change and alignment, should be about $550. The next day I got a call from my rep with a strongly recommended $11,000 service upsell extras. I decline the ridiculous attempt because I knew none of those things were needed. The next day my rep called and said the car was ready for pickup. I came in day three and was told I had to wait a while for my paperwork to be closed out by my service rep who was with another customer. This dealership has no cashier. They told me I must pay at my reps desk and we must go over the bill together. I felt like I was getting my car out of the hospital. I own five cars from three different manufacturers. I get fantastic same-day service at all the other big name dealerships. They all have cashiers who have my paperwork ready. They also have live people who answer when I call. No one in service answers here.

It was great and I was really helped I love this location!!!

I brought my car in for a routine service - oil change. My appointment was at 12:00 noon. I arrived at 11:45AM. As I type this review it is 4:06 PM. Yes you read it right- over 4 hours with an appointment. I have never experienced service like this. I am thankful for the bottle of water that was offered but this is ridiculous. Although this location is closer to my home, I will not be returning. I will write another post to update the total length of this visit.

Jorge was very professional I was very satisfied with the customer service and how he cared about making sure my car problems was resolved ,very helpful he made sure my car was fixed same day !!!! Thank you I recommend Mercedes of Marietta

Great Service. Mr. Jorge answered all questions very patiently. Thank you.

I had a cash purchased lined up a few weeks ago to purchase a car for my mother. Apparently the sales person told her she needed to come early the next day to sign the papers because he wanted to watch football. Needless to say, we went down to Cadillac and purchased a car. Service matters. Mind you all this happened after being shuffled off by the original sales person. Imagine trying to sell a car when someone else is standing there cash in hand.

Dwight Banks was spot on in helping us with the purchase of our Mercedes GLA 350. He provided excellent customer service and answered all of our questions about the car while working us through the process. The dealership is top shelf with very professional staff that provide great service from the moment we arrived up to our drive out. Mr. Banks is an great asset to this company and I will definitely recommend my family and friends to consider RBM if they are considering buying a quality car.

Awesome customer service! The absolute very best! Mr. Houston exceeds all expectations!

Nobody likes it when their car gives them trouble but Jorge made the experience as painless as possible. Jorge was responsive, professional, and made sure my car was in great shape when I got it back.

Staff is very friendly and efficient.

Vinny the service advisor is awesome! We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed quickly and back on the road just as quick. That is remarkable considering other dealerships were quoting 3-4 weeks out just to be able to look at our vehicles.

LePaul Archer and all the staff treated us with courtesy and respect. We enjoyed working with him. Mr Cockerham in finance was very pleasant to deal with and explained everything in detail. Earnest Dixon was very supportive of his staff and helped guide us to the right representatives.

Vinny the service advisor is awesome! We have now serviced two of our sprinter vans at this locations. Both of which had qwerky things happen. Vinny and the crew got them diagnosed quickly and back on the road just as quick. That is remarkable considering other dealerships were quoting 3-4 weeks out just to be able to look at our vehicles.

They are very nice and kind people and I would recommend to go there and get your dream vehicle.

Love the car, not too happy with the service manager. On arrival last Monday for our 40K mile service, which we'd paid for when we bought the car, we were informed that our contract had run out on Friday. Shame on us for not noticing the contract had a time limit, but also shame on the service manager for not working with us. Our attempts to reach upper management of both Mercedes and AutoNation resulted in each blaming the other entity for their rigidity. We drive 2 hours to reach this dealership and have been happy with the actual service. Vinnie, our service rep, couldn't have been nicer. But, as I said to him as we left after the service was done, I will think long and hard before returning to this dealer for another Mercedes.

The service I received from your staff and channel was exceptional

Visited the shop yesterday, my "advisor" Dexter Thompson was extremely rude & unhelpful. He wasn't much of an advisor, and didn't want to answer any of my questions. I had service that needed to be completed, but was told they couldn't complete it in time even though I had my appointment scheduled days prior. overall bad experience I would take your service elsewhere. I paid $500 and waited 2 hours for an oil change.

The purchase of my E350 Mercedes Benz was very easy and smooth transition. The sales representative Rita Turkin was very knowledgeable of the vehicle. After the test drive I knew this was vehicle for me. Thank you very much Mercedes-Benz.

I purchased a 2023 Mercedes EQS 580 from this dealership and the experience was the best that I ever had when purchasing a car. Ernest Dixon (GM) and Rita Turkin (Sales Associate were incredible to work with during all phases of the process.

Not a great experience. I will try another dealership for my service needs.

My Sprinter RV was towed to the dealership because it wouldn’t start following an extreme cold weather event. Parts had to be ordered, but when I had a family emergency, my service advisor, Vincent, made every effort to fast track the repair. Vincent was very communicative from the time he took over my vehicle by texting updates & answering questions promptly. I appreciate that communication.

Terry was such an amazing and helpful guy, he made sure that all my needs and concerns were met and even got his hands dirty even though he didn?t have to.

Terry was such an amazing and helpful guy, he made sure that all my needs and concerns were met and even got his hands dirty even though he didn’t have to.

Service desk at this dealership isn’t up to the standards of other MB Dealerships. Staff is unhelpful/can’t be bothered to put cell phones down.

We just bought our third Mercedes from MB of Marietta and each time, our experience has been nothing but positive. Rita, our salesperson is always so nice and helpful. We quickly became Mercedes converts after driving them and would recommend MB of Marietta to anyone who is looking for a new Mercedes. We’ll definitely be back!

I dropped my car off for Service B. It was ready faster than expected and was a smooth experience. The service advisor Terry Castro sent me a video of my tires and brakes, thoroughly explaining everything was in good shape. It was pouring rain and he even wiped the inside of my car so that I wouldn?t have to sit on a wet seat. I felt valued as a customer and the service I received was exceptional. I do not have my car serviced anywhere other than Mercedes Benz of Marietta.

Coordinator was very kind and professional with detailed explanation. Service completed earlier than expectation thanks to support of coordinator.

This review pains me to write, as I always want to make sure I give the same grace I would want if it were me. That said, I also must be honest. I purchased a vehicle from Mercedes Benz of Marietta on Thursday, December 29th. The transaction started off normal (I have purchased several vehicles in the past) I test drove the vehicle and really liked it. The salesman was super nice and was doing the best he could to give me the best experience he could while balancing multiple customers as it was a busy time at the dealership (I assume because it was year-end). After working out the final price, I worked with my Credit Union to get the best rate possible and presented the MB Finance Rep with a check. While signing papers, I could not help but get a little annoyed that the Rep was continuing to try and sell me on other things in addition to get me to go with MB financing. Considering I had worked in sales in the past, I understood this was part of his job and chopped it up as such. Upon wrapping up the transaction, I noticed that the wrong address was on my Temp Tag registration and pointed it out to the gentleman who assured me everything was correct in the system and not to worry. Additionally, I noticed that the Certified Preowned documents had not been attached the other docs that had been emailed. I was told that they would send those over shortly. I’ll just say it took over a week to get that and it was like pulling teeth to the point I had to make a trip to the dealership to speak to the Manager to get this resolved. At this point, I thought not too bad …glad that’s over with. Fast forward two weeks later, I received a notice from my Credit Union that the dealership had not provided them all the documentation (VIN, Milage etc.) that was needed to close the loan. Again, I was disappointed as I recall going down the list with the MB Finance Rep on what my Credit Union needed, only to have him tell me he does this all the time and would handle it. Well, I thought, let me stay in my lane and let him do what he does. Thinking back this was not a good idea. I reached out to my salesman who again, was super nice but unfortunately unable to resolve the issue but also didn’t communicate with me as well as I would have thought he could have. This caused me to make yet another trip to the dealership to hopefully resolve the issue. This time working solely with the Manager who was super professional and did the best he could. Long story, short, I had to go back to my credit union, put a stop payment on the first check and get a new one issued. I am now waiting for my former vehicle to be paid off (mind you it’s been over 10 days which is what the payoff was for) however the Manager promised me the dealership would cover any additional expenses to make the situation right. (I’ll update my review once everything is sorted out). I would be remised if I didn’t say Mr. Ernest (Sales Manager) did the best he could to help minimize damages and a continued bad customer experience and even offered (which I accepted) several MB items (cup, tag, key chain etc.). My hope is that this was a learning experience for everyone, however I really expected a much better experience from Mercedes Benz than I got.

Please come here for any of your car needs and make sure to see Terry! He went above and beyond my expectations. Having to replace two car batteries is never fun and Terry made my situation seamless and quick. I was a walk in and he made sure to get me in and out of the dealership asap! It was 7am when I arrived and Terry as well as all the other employees there at the time had smiles on their faces and were very welcoming. I definitely will be coming back here for all my car needs! Thank you, Terry!! I really appreciate all your help :)

This review pains me to write, as I always want to make sure I give the same grace I would want if it were me. That said, I also must be honest. I purchased a vehicle from Mercedes Benz of Marietta on Thursday, December 29th. The transaction started off normal (I have purchased several vehicles in the past) I test drove the vehicle and really liked it. The salesman was super nice and was doing the best he could to give me the best experience he could while balancing multiple customers as it was a busy time at the dealership (I assume because it was year-end). After working out the final price, I worked with my Credit Union to get the best rate possible and presented the MB Finance Rep with a check. While signing papers, I could not help but get a little annoyed that the Rep was continuing to try and sell me on other things in addition to get me to go with MB financing. Considering I had worked in sales in the past, I understood this was part of his job and chopped it up as such. Upon wrapping up the transaction, I noticed that the wrong address was on my Temp Tag registration and pointed it out to the gentleman who assured me everything was correct in the system and not to worry. Additionally, I noticed that the Certified Preowned documents had not been attached the other docs that had been emailed. I was told that they would send those over shortly. I’ll just say it took over a week to get that and it was like pulling teeth to the point I had to make a trip to the dealership to speak to the Manager to get this resolved. At this point, I thought not too bad …glad that’s over with. Fast forward two weeks later, I received a notice from my Credit Union that the dealership had not provided them all the documentation (VIN, Milage etc.) that was needed to close the loan. Again, I was disappointed as I recall going down the list with the MB Finance Rep on what my Credit Union needed, only to have him tell me he does this all the time and would handle it. Well, I thought, let me stay in my lane and let him do what he does. Thinking back this was not a good idea. I reached out to my salesman who again, was super nice but unfortunately unable to resolve the issue but also didn’t communicate with me as well as I would have thought he could have. This caused me to make yet another trip to the dealership to hopefully resolve the issue. This time working solely with the Manager who was super professional and did the best he could. Long story, short, I had to go back to my credit union, put a stop payment on the first check and get a new one issued. I am now waiting for my former vehicle to be paid off (mind you it’s been over 10 days which is what the payoff was for) however the Manager promised me the dealership would cover any additional expenses to make the situation right. (I’ll update my review once everything is sorted out). I would be remised if I didn’t say Mr. Ernest (Sales Manager) did the best he could to help minimize damages and a continued bad customer experience and even offered (which I accepted) several MB items (cup, tag, key chain etc.). My hope is that this was a learning experience for everyone, however I really expected a much better experience from Mercedes Benz than I got.

I?ve owned four Mercedes. But this one Tops them all. Love the car!

I?ve had my GLB almost 3 yrs and I can say the service guys go out of their way to help and make the process smooth and enjoyable for customers. The sales guys are also great and did a lot to get me the exact car that I wanted for a good price. I?d definitely recommend this location to anybody

Lepaul and Quintin were great. My entire process was informative and the car was spotless. Thank you marietta Mercedes-Benz!

Great experience purchasing our new Mercedes!

Best servicing department I’ve ever dealt with at a Mercedes dealer. Vincent was incredibly helpful.

I would give this review a 0, but due to the Sales Manager Alvin, & Finance Manager Jarad, & Sales Stacia, that made my experience somewhat better from what I experienced, I want. From the start of my first Mercedes experience, I set Mercedes Benz expectation high, a company that is a billion dollar most valuable company. I started my journey last year looking for my forever reliable car with salesman David, due to circumstances that came up in my personal life, I had to put the car on hold & come back late last year and revisit what I wanted. I built my GLE 53 coupe with David over the phone several times, telling him exactly what I wanted on my car, to have my car delivered with the wrong wheels/rims, a year later what a slap in the face like he paid know attention on what I asked for, we had plenty of paper trail and pictures on what I wanted, speaking for myself having the WRONG RIMS on a car is like having the WRONG SHOES on. I can’t even put into words exactly how I feel, and to have David and the Manager to tell me it’s something they can’t fix, is a another slap in the face, Mercedes has all this money I’m not understanding why this matter can’t be fix even if it take months, I want what I order, this is unfair to me as a customer who waited so long to have the wrong rims on my car. This should have been a enjoyable experience & and I feel so shorted. Although the sales manager apologized over and over for the mistake, and took care of other things for me I’m stuck with rims, that I thought could be easily fixed since it wasn’t my fault. I Pray that the company can find a way to fix this huge problem.

Excellent experience from start to finish.

First of all, I like to thank the Mercedes’ team members specially Keenan Jones for being very kind , professional, friendly and very understanding. He helped us ALOT with our purchase of our MB and went through every step how to navigate the amazing system of technology OW . We are very satisfied, thankfully and blessed . Will definitely come back to purchase in future and definitely will be recommending this MB dealership of Marietta for friends and family . Highly recommend. Thank you Keenan once again you deserve it a BIG bonus for being very professional and very thoughtful and very kind to help others achieve their dream. I highly recommended Thank you!

Terry is the very best! Keeps me updated and informed of progress. Provides excellent advice and effectively liaises with other departments. I just feel that I am in good hands, I am important and my car is receiving the best care. Because of Terry, I have recommended others to the dealership.

Great customer service

Dexter is always helpful and the service team always gets me in and out

Scheduled maintenance was an ease! Drop off early and pick up a few hours later.

The team here is AMAZING!!! Every time I walk in the door I get stellar service! From the receptionist to the GM to the sales crew and even in the service department! No matter what you need they will handle it professionally and with a genuine smile! When I needed a new SUV they worked until they found me exactly what I wanted! I l highly recommend this location and drive all the way from the city to bring my vehicles here! This is by far the best Benz dealership in the Atlanta area!!

Purchased a 2023 C300 here and it was a painless experience. Some dealers like the Buckhead one charge and extra $5000 over MSRP but this dealership does not. It’s one of the main reasons why I choose to come here. Keenan Jones, our salesperson was very good. I felt like he listened and got us to where we needed to be. Great dealership!

Jorge was the absolute BEST!

I’ve been attempting to retrieve a warranty refund from this dealership since September 2022. I can only get an email reply from the finance manager (Ray) when I Cc the GM. Last contact that I’ve had with Ray was in December when he stated that “he receives tons of emails daily.” I have emailed Ray and the GM twice this week without receiving a reply about my refund. I’m just asking to be treated with the same energy and professionalism that I received when I had initially purchased our past Mercedes.

Everyone that I work with usually have pretty good customer service. They make you feel welcome

Worst car buying experience ever , I traveled 400 miles to buy a BMW M4 did all my due diligence they claimed it was perfect no damage…videos/photos service records .THEY LIED, rims badly curbed , entire front of the car had so many chips , interior driver seat worn - paperwork misplaced, mileage incorrect, vin number incorrect… they told so many lies , I tried to walk away 3 times they chased me made some promises and convinced me to give them a chance, reluctantly took the car based on the written promises to cure , on my way home the transmission started to slip , called MBof Marietta sales manager the next day has refused to return my calls , have complaints into they’re corporate offices 100% documented had to be the worst flimflam bait and switch I’ve ever seen - DO NOT BUY Please do not buy a vehicle from MB of Marietta -

Worst car buying experience ever , I traveled 400 miles to buy a BMW M4 did all my due diligence they claimed it was perfect no damage…videos/photos service records .THEY LIED, rims badly curbed , entire front of the car had so many chips , interior driver seat worn - paperwork misplaced, mileage incorrect, vin number incorrect… they told so many lies , I tried to walk away 3 times they chased me made some promises and convinced me to give them a chance, reluctantly took the car based on the written promises to cure , on my way home the transmission started to slip , called MBof Marietta sales manager the next day has refused to return my calls , have complaints into they’re corporate offices 100% documented had to be the worst flimflam bait and switch I’ve ever seen - DO NOT BUY Please do not buy a vehicle from MB of Marietta -

Jorge was a delight to deal with! I will definitely be returning to this dealership.

I had a really good experience at the Mercedes Benz dealership. The employees were nice and helpful. As a new car buyer they answered all my questions and gave me a great deal. I am so happy I got to leave with my new Benz.

I had a really good experience at the Mercedes Benz dealership. The employees were nice and helpful. As a new car buyer they answered all my questions and gave me a great deal. I am so happy I got to leave with my new Benz.

This place is a scam of a dealership , buyer beware. They try to force you to use all their upsell items. They won’t let you get a basic A or B service on their own. Ahmad the service advisor said you have to use their trumped up $700+ B service. Also , if you are a woman, they will try to talk to you like you are stupid and act like you need their extra services. This place is a joke and everyone there needs to be fired. If you encounter this which I’m seeing on other reviews please report their tactics to corporate and BBB.

Inside of the car was so dirty with all types of mark. Paid $5k for service and cars out of windshield fluid again in 2 days.

If you purchase a car here, go somewhere else for your service. I frankly, would not buy my next car here because they don’t respect women. I Do NOT recommend and would not give this place my business and hard earned money. (I assume) because I’m a woman (or maybe they do it to everyone) most servicemen think they can take advantage. I’ve been here a few times and they always try to up-sell and add on services that I do not want nor need. I went in today for a basic oil change and told them I just wanted a basic oil change and did not want the extra services (like, I do not need them to change the battery on my key fob I can do that all by myself, and all that extra stuff they add on). They refused to service my car if I did not do the full package they tried to sell me. Last time they tried this, I was with my husband so the outcome was different (they tried and realized we were not stupid). Today, I was alone so they really tried. I asked to speak to the manager but was directed to someone who was more full of xxxx than the first person. I’ll take my business elsewhere. Due to their shady service practices I would never support their business and purchase my next car here.

Satisfied with everything about this dealership! Quintin Walker got the job done and then some. I’m in love with my new 2023 Mercedes GLC Coupe.

Best place to get the Mercedes serviced. Always on time, exceptional client satisfaction and people working here truly care for what they do

It was fantastic

David Steinfeld is absolutely the best salesman I’ve ever dealt with! He sees through the eyes of the customer.

Update: Mr. Dixon, their sales manager contacted with me and got everything properly solved. Im glad they have him. I’m a serious buyer, I’m driving 3 and half hours from Alabama to here in order to buy a brand new GLE350. I got my Cashier’s check ready. Everything was fine until I’m questioning the cost of extended warrenty. They trying to sell me an extended warranty which is apparently higher than listed price from the Mercedes-Benz website. I would also love to buy it if the price is making sense. The financing manager starts to become mad when I asking if I can call Mercedes to see if I will have other options to get my extended warranty instead of buying from them. He starts to give me a lesson while I didn’t say anything. He said god bless me if I can got cheaper option from other places. Me and my wife were just seating there looks like two kids who made mistakes. The financing manager keep telling me I didn’t respect their time and I’m wasting their time. Keep in mind that I drove 3.5 hours and we just spend no more than 1 hour to do all the paperwork. The financing manager also told me the first time of the GLE maintenance will cost around $1000, and the second maintenance will cost more than $1000. And I couldn’t verify. I saw a 1 star review posted four days ago also mentioned the same thing. My wife finally couldn’t stand the preach and we decided not to buy. The car is good, but as a customer, we really feel very very upset, when we have to experience this while trying to by a $75,000 vehicle.

They were unsure of how to solve my rental car problem but was Able to make it happen in the end. The staff was courteous and receptive to feedback.

Absolute worst service I have ever experienced. Let first discuss how the service department never answers the phone. They actually had my vehicle (after being towed in) for 3 days before I spoke with someone confirming that it was indeed there still and going to be serviced. I called nonstop to reach them to discuss the situation, each time unsuccessful. Finally by 3:30 pm I spoke with one girl, who proceeded to tell me they were all busy and my information was going in a group chat of service people and someone would then contact me before close of business. Needless to say this never happened, I was forced to takeoff work and physically come to the Mercedes Benz dealership in order to communicate with someone and get my vehicle out of here and towed somewhere that I know will take care of it. If you have a Benz, use Rocco’s European Garage, I knew I should have used them from the start. They are excellent far as price and customer service. I will never even utilize the sales department for my next Mercedes purchase. The owner truly should look into the service provided.

Great and nice attentive people

Let me start by saying that the personal service I received was impeccable, but the fees I was charged for looking over my car to ensure everything was in working order (4-year service - changing of air filters) and replacing my windshield wipers were a bit costly. I paid roughly $400 for parts and over $1,000 for labor, and the notification is still on, stating that I needed windshield wiper fluid when I was charged a whopping $74 for wiper fluid. Not sure I'll go back to any Mercedes dealership for service. I feel like women are taken advantage of.

This was by far the worst service experience of my life. Vinny the service advisor tried to scam me by telling me service B1 was $1400-$1700 when its a $400 service. When i questioned him on it he stated "we may be in Marietta but were like the Los Angeles of Mercedes dealerships." He made absolutely no sense and then got aggressive when I told him I was calling my uncle who works in the car business for his opinion. This encounter was such a poor representation of the Mercedes brand and he should be ashamed of himself for trying to take advantage of a young woman! I will be sure to recommend every other dealership than this one!

I previously posted a review and gave Mercedes benz of Marietta a bad review. As I submit my review I received a call from Jorge a hour later. They were closed and he went out of his way to call and informed me what happen Saturday. Jorge went out of his way to track down where my car was located. In short I am pleased with the communication I have received and Jorge going over and beyond to get my car looked at as soon as he can. I want to give a big kudos to Jorge for his excellent customer service as well as being patient with an upset customer.

Scheduled appointment for service A. Service advisor was very nice and professional. Felt like an over 3hr wait was very lengthy to basically just complete an oil change and brake inspection.

Vincent provide amazing customer service! He was able to get me a loaner car for a few days while my car was being worked on. He also kept me in the loop on the status of my car.

Friendly people

Ahmad has great customer service!

Keenan at Mercedes-Benz of Marietta made the process of choosing a new car easy! I highly recommend Mercedes-Benz of Marietta. The sales and finance departments are organized, professional, courteous, and well informed.

Good Customer Service experience

I am so very happy with Terry Castro as my costumer service representative at Mercedes Benz of Marietta. Courteous, gregarious, and he always does his upmost to see that all my needs are met when I take my car in for service.

The guys at Mercedes were great, very knowledgeable and courteous, thanks to their due diligence I am a very satisfied customer.

Very friendly and fast service

Excellent Service Department!

This was my first time visiting this dealership for service on my car and I am so glad I choose here! The service was excellent in every way, and my service rep, Vincent Oddo, was so helpful and went over and above to make sure I was informed, comfortable and happy!

Very easy process, transparent and no price gauging

Listen, my Service Advisor was Terry Castro and he was hands down the best person I have ever worked with at any Benz location … He went over and beyond to make my experience 5 star …I went in for my 30k service and he got me out of there in record time ! Also was kind enough to change my plates on my vehicle for me ! I tried to even tip him And he declined but he was so happy to help me and I really appreciate great customer service like that these days in time

It was a rainy day we got our vehicle. Everybody we dealt with at the dealership was very friendly, but there was a lot of waiting which took up too much time. My wife has parkinson's disease and it was hard on her.

I had an amazing experience with the sells team. Mr King was excellent.

I had a great experience with Terry! He was extremely nice and reassured me the entire time. He went above and beyond to make sure my car was fixed! He even stayed past their closing time!

Tyler is so patient and thoughtful during the whole process. We do really appreciate his help. He even checked on us several times after everything was settled down. Highly recommended.

It has been more than a month since I purchased a vehicle. I have a lot of electrical issues on a brand new car for which I have paid $115,000.00. My temporary tag expires on December 13 and I still haven’t received any paperwork from the dealership for the registration of the car as of December 12th 2022. I have been promised an update before the temporary tag expires for a whole week and I’m still waiting for an update in the form of a text message orange bell pepper I have written an email to the general manager of this dealership about a week ago and I’m still waiting for a response. I have also written an email to the finance manager who did the paperwork at the time of the purchase, and I am still waiting for a response after a week. I did not expect to have so many problems on a brand new vehicle. The passenger door is broken and doesn’t open. I took it to the Mercedes dealer here in Huntsville and they’re not sure when they can find a replacement handle and they’re not even sure if that is the cause of the problem.

My daughter took her 2021 CLA there for service B today and Vinny told her it would cost $1500. When i called back to the store i was then quoted $750 for the service. These scammers are making up prices. The service at all other Mercedes dealerships in the area are under $400 for the same exact service. I will be reporting this dealership to Corporate, the BBB and the dealership commission!

excellent experience, excellent service. Mr Forzan, great advisor. thank you

These people tried to take advantage of my niece and charge $1500 for a service B for a car with 11k miles. 2 other dealership quoted under $550. Vinny is a con artist! Stay away.

This is by far the best Mercedes Dealership in Atlanta. We worked with LePaul who was very professional and knowledgeable. He was able to answer all our questions and provided us with excellent customer service. The process was smooth and I am in love with my new car. Don?t walk run over to the Mercedes Benz of Marietta now, and let them take care of all your car needs.

Sachia was my salesperson and she was wonderful. She was fast, knowledgeable, and thorough. She made the process go so smoothly for me. Anytime I have any questions or issues she’s only a text away. I highly recommend Marietta Mercedes Benz and Sachia.

Had a wonderful experience with Terry Castro and his customer service. He went out of the way to get my service done in a timely manner and made me feel good about future work to be done on my vehicle. He is a wonderful asset to Mercedes.

Excellent service, everything. Service and timing in the service

Great service as always. Very attentive to our request and our time. Our service rep Vincent goes above and beyond to make sure we are taken care of well.

Bobby in service area was great. He explained the process and my Sprinter Van was complete 24 hours ahead of schedule. Luckily for me, they had the parts in stock.

good service updates. offered available discounts.

Stefan King was my sales consultant who sold us a GLC 300 coupe. We started lookin in June, but had to order a 2023 model and he walk us through the whole process and kept us informed to the sale in November. I would definitely recommend this dealership for anyone looking for a Mercedes-Benz.

Went to get a battery from here. Was in and out in about 20 minutes , cost of the battery (small one under the hood) was at a good price. Parts tech was good

Great service !

Impeccable customer service experience ,their professionalism and responsiveness was greatly appreciated!

We have a pre-paid maintenance plan; this is my second year with the Marietta Mercedes-Benz service department for yearly maintenance. I was greeted as soon as we pulled in. "Bobby" Frozan was our contact. He was present and very helpful. He took care care of the paperwork quickly and also arranged a ride for us since he told us it was an approx. 3-hr. wait and we didn't bring our second car. We were contacted when our car was ready to be picked up. The side mirror on the driver side needed to be replaced and an order for the part was placed. We are waiting to be notified when the mirror comes in. So far our experience was excellent with Mr. Frozan.

This was hands down my best experience with Mercedes. Jorge made me feel like family! Sometimes at large dealerships you just feel like a number but he took the time to explain what services were being done to my vehicle and advised me on the best next steps to take. He was so kind and really made me feel like I was in great hands.

Great service my car was having engine issues I came in as a walk in and they helped me right away thank you Robert a great service advisor.

I usually prefer this location to the Buckhead location. However, my most recent visit was very underwhelming. I arrived early for a 7:30am oil change appointment. It was three hours later when I received my vehicle.

Excellent service department experience...!

Second new car I bought from them this year. This one was an EQE. Absolutely beautiful car. Electric is the way to go and the future! So easy to do business with these people. The price was posted and competitive and everything was exactly as promised again. Worth the drive.

Dexter Thompson shows supreme customer service and customer dedication and customer commitment. He?s an awesome service advisor. He?s very knowledgeable and is ALWAYS helpful when I visit the Marietta location. GIVE THAT GUY A RAISE. Thanks Mercedes Benz of Marietta.????????

Highly recommend Marietta MB. Bobby my service advisor was very helpful in recommending and explaining everything the service needs and doesn?t need because I brought it in 5000 miles early. I?m a new MB owner and have to admit I was very impressed with Bobby?s professionalism. Marietta MB has a new customer for life!

Great service. Ahmad is helpful and professional.

This dealership does it right. Benjamin Booker, Jacob Doherty, Dietrick Houston all meet and exceed expectations. We’ve purchased 2 vehicles here and will be back in the future.

Chanel is very knowledgeable, and has provided me with exceptional customer service during my visits to the dealership.

Great Place to take your Mercedes Benz. They offer fast,friendly service and a clean environment.

Highly recommend Marietta MB. Bobby my service advisor was very helpful in recommending and explaining everything the service needs and doesn’t need because I brought it in 5000 miles early. I’m a new MB owner and have to admit I was very impressed with Bobby’s professionalism. Marietta MB has a new customer for life!

We appreciated the prompt reply to our emergent need. Other facilities could not provide a service date until December 14.

long time wait for a simple service, poor communication

Keenan was amazing, and help me purchase my new glc!

Great service team. Car was ready when promised and was sparking clean. Shout out to my service advisor Terry.

Excellent, prompt, and courteous customer service. For my maintenance appointments, I'll most certainly be coming back here.

Beautiful facility full of helpful efficient employees with smiles eager to please! My car repair was in the hands of professionals when I was allowed to drop off early for convenience. The price of repairs were fair and more importantly quality!! Vincent helped make all this happen and topped it off with a complimentary car wash. I will be back!! Thank you Mercedes Benz of Marietta!!

The sales and service team at this dealership is unparalleled and overall outstanding. I recently purchased an automobile from this dealership and my salesman, Tyler, went head and shoulders above the rest to make sure I got the vehicle that I wanted. He was sincere, knowledgeable, and extremely professional. Then he connected me with Dexter, in the service department, who was equally as knowledgeable, courteous, and professional. They were conscious of my time and took every measure to make sure I got what I needed. I could not be more pleased with the service I've received at Mercedes Benz of Marrietta.

I Felt Ecstatic By The Excellent Customer Service I Received, Including The Prompt Maintenance On My GLC 300! Dexter, In Particular, Created An Overall Experience For Me, Tantamount To Presidential Status, Which Ensures My Continued Recurrence As A Customer With Mercedes-Benz Of Marietta...

Mercedes-Benz Of Marietta Is The ONLY Place I Feel Confident In When It Comes To Any Maintenance Work With My GLC 300! Thank You Dexter For Always Making Sure I Receive The Best Service.

The staff there is amazing! Had a great experience taking my car for service, Bobby was very professional, polite and knowledgeable. Strongly recommend them. Simone Gesser

I Felt Ecstatic By The Excellent Customer Service I Received, Including The Prompt Maintenance On My GLC 300! Dexter, In Particular, Created An Overall Experience For Me, Tantamount To Presidential Status, Which Ensures My Continued Recurrence As A Customer With Mercedes-Benz Of Marietta...

Experience was good and what they say they deliver the car at that time If there are slightest change they do let us know before touching the car

Great experience from beginning to end from Vinnie. He was very attentive and listened to my concerns

I have had my 2014 Mercedes E350 Cabriolet serviced here for 4 years and I have been very pleased with all aspects of the service - from being greeted warmly at arrival to the wait time to having my car serviced properly - I would highly recommend Mercedes of Marietta. Secondly, my service advisor, Terry Castro, is the best advisory I have ever had. He is courteous, knowledgeable and the best customer service is his top priority! Terry is very honest and gives you all the information you need to make a final decision on the servicing of older cars!! It's mainly his outstanding service that keeps me coming back here!!

My wife accidentally swiped the median late one evening returning home from work causing the rear tire (P) to explode. I took the vehicle into the dealership two day later and they were able to replace the tire as well as look for any other damage that may have occurred. The service consultant worked with me to get me a loaner vehicle for the process and was up front on everything.

Mercedes-Benz of Marietta is always clean and the staff is always professional. My dealership rep is Terry Caestro. He is always professional and makes sure i am taken care of. I appreciate there willingness to provide me and my car with a top service. I would recommend them highly.

Great experience they work with you all the way.

The Service Rep, Mr. Ahmad, is always courteous and is very knowledgeable of my vehicle?s mechanical symptoms during service visits.

I went in there and asked if I could get a bagel. And one of the staff said “well it would be a rather greasy bagel.” So I went to find one! While I was in the BackRooms looking for a noice thiccc bagel, but all I found was a 36inch big black rubbery circle. It looked like a bagel… sooooo…. I took a fatty bite! Then I developed lung, ear, nose, throat, eye, ear, toe, tongue cancer. I filed my nails. I cut off my nose and ear and toe and tongue because I had you. Oh shoot there is a woman in a car next to me with the BIGGEST NOSE EVER, so as usual I was jealous cuz I don’t have a nose. Please sub 2 Chasing Thrills on YouTube!!!

I always have the best experience at Mercedes-Benz Marietta and I attribute it to my wonderful service advisor, Terry Castro! He is always on top of things and gives me the best service. I wouldn't trust my AMG with anyone else!

Salesperson was a little obnoxious. At the beginning she was professional, but at the end she was so unprofessional I was embarrassed and told her I was going to go back to finance to pull the contract. The issue was my rubber mats in which I have now, but I still do not have the rubber mat for the trunk and key chains. When asked about the key chains, she got loud with me, I was upset and really hurt that she would act that way. She stayed on her phone most of the time in reference to her house she was getting. When asked to move the back drop over so I can have it in my picture also, she stated that’s too much work. I’ve always had Cadillacs and switched to Mercedes because my boyfriend stated it would be better for me and since he’s in the Mercedes family already. When asked about my navigation and map system in which o have buttons for she stated once I get the app to working everything else will work as of todays date, it’s not working. This has been the worse car experience I have ever had.

Terry, is a great ambassador for Mercedes! He listens to your issues and keeps you updated on progress until completion. Five star service!

When going to to Mercedes you expect the best, and that’s what I got. Ahmad provided excellent and professional service through the process and took care of my issues/concerns. Thank you

Jorge and the team were very professional and courteous. They had my car ready in just over an hour. Overall it was a great experience.

My first time at MB of Marietta was a pleasant experience. Mr. King was my sales associate and first point of contact via phone. He sent multiple pics of cars in the rain! Once I visited the store he was both patient and helpful with explaining to me each option and question I had. First class through and through.

Jorge is incredibly helpful!

Dexter is by far one of the best service advisors I think I’ve ever met. His professionalism and knowledge is keen! For that, I will continue to schedule my service at MB of Marietta and with Dexter.

My first time at MB of Marietta was a pleasant experience. Mr. King was my sales associate and first point of contact via phone. He sent multiple pics of cars in the rain! Once I visited the store he was both patient and helpful with explaining to me each option and question I had. First class through and through.

They will work with you, unlike some other dealerships. They are motivated sellers.

Every time I come in for service Terry Castro is amazing. He is so kind and thorough. Terry is truly 10 service people in 1. The dealership is always clean and well run. An A+ for MB.

My car had not be serviced in 2 years, and the MB of Marietta did an excellent job in changing out my fluids, replacing lights, and wiper blades...etc. The technician basically advised that I have 5 or 6 really good years on my ML350 with low mileage. I trusted them with my vehicle and they did not disappoint. 11.17.2022 - Update with my NEW vehicle, Mercedes Benz of Marietta does it again!! My Advisor Ahmad was on top of everything. I had repairs under warranty that needed to be handled to after my car was shipped to me. I took it in and Ahmad checked me in, handle the repairs on my NEW vehicle, as well as handling recalled updates on my Older Vehicle, and had me ready to roll, within a few days on both. Great service and personable.

Carlo's is so kind and nice. I am so happy to work with him.

This five stars is for my service advisor.

Great customer service provided Ahmad. Car always comes out better than when I brought it in. Thank you!

Regarding the MercedesMe app activation: We purchased a mini motor home with a Mercedes Benz Sprinter chassis from an RV dealer. We wanted to connect the MercedesMe app and contacted MB and were told in order to connect to the MercedesMe app to the vehicle, we had to come into the dealer and show proof of ownership for activation. When we arrived, we were told by salesman Quinton Walker, we had to pay $250 for the activation of the MercedesMe app to the vehicle. We said that didn't seem right, but were told by the sales person, Quinton Walker, that is the hourly cost for labor and he would only charge us $50 then for having to handle the activation. We then proceeded to Apple Pay the sales agent, personally to him on HIS Apple Pay, of $50 for the activation process of this Mercedes app? We paid Quinton Walker, personally, via Apple Pay for this activation of the MercedesMe app on our brand new MB vehicle? For a service that is through Mercedes Benz? We have been told by other owners of this RV MB vehicle, that this should not cost anything for us to activate this service with Mercedes Benz. Very disappointed in this scrupulous type of behavior at Mercedes Benz of Marietta, GA for the activation of the MercedesMe app activation.

I've been taking my my sprinter van for service here It was the second time I had disappointment with the service department . First one they wanted me to pay diagnostic fee for a warranty covered job which was done by another location in Roswell for no fee. Second They did my recall service and my sprinter started having issues as soon as I got home. Even despite an independent shop giving me a write up detailing that the problem was directly related to what they had done they said there is no connection and I needed to change some sensor part for $1200. The good thing is I found another indipendent shop for service so I will never have to set foot in this establishment Ever again.

Excellent service, Excellent inventory and best staff ever! 5 stars+++

I was very impressed with my first visit to MB Marietta. My service advisor, Terry Castro was great! He listened to my concerns and based recommendations solely on what I needed. I got my vehicle back at the expected time and it was clean. I will definitely be going there for all my car needs. My third visit was just as great as my first one. Terry Castro is by far one of the nicest and understanding service advisors I have ever had. He is one of the best. Love MB of Marietta!

I had a amazing experience with Mercedes Benz of marietta. My salesman Stephan King along with the assistance of Mrs. Janice was incredible. They both have excellent customer service, where very professional, prompt, and thorough through the entire process. My finance manager Mr. Cockerham was professional, and had great customer service. He also was able to give me exactly what I wanted to seal the deal which made me extremely happy. I also received great customer service from Mr. Ernest Dixon when, I first ordered my vehicle and when I had inquiries as well. I appreciate the hospitality that, I received from the entire staff at Mercedes Benz of marietta. I look forward to doing business with this dealership again in the near future.

As usual, my vehicle was well taken care of. I was in and out. Showroom and waiting area was lovely.

I took my car to be serviced and repaired on November 2, 2022, to Mercedes Benz of Marietta. Jorge was my service advisor. I informed him my collision assist was inoperable due to hitting a pothole and I needed scheduled maintenance. I had prepaid maintenance and he told me my warranty would cover my collision assist. A few hours later he informed me my tie rod was bent so I had to replace my steering rack. I informed him my tie could be replaced and he told me it could not. He said I had to have the whole steering rack replaced for $3495.00. (I declined since I had already received an estimate to replace the inner and outer tie rod from another repair shop.) He said he would need to keep my car overnight for the collision assist repair and tire alignment. I said okay. I did not receive a call from Jorge the following day. I called him at 3:30pm. He said he was in a training class and to come after 5pm to pick up my car. I arrived to pick up my car at 6:30pm and Jorge had left for the day. Dietrick assisted me. When I entered my car, nothing was fixed. The Collision Assist Inoperable light came on. They kept my car overnight and absolutely nothing was repaired and I was not notified that the Collision Assist was not repaired. Nothing was explained to me. Apparently, since I refused the $3495.00 repair/replacement nothing was fixed and I was not informed. Also, I was charged $229.47. This was my first time at Mercedes Benz of Marietta and my last. I have driven a Mercedes since 2010 and one of the reasons is the customer service. I have never been treated so shabbily in all my years with Mercedes Benz Service. It must be time to move on to a Porsche.

Jorge was professional ,but very busy. His appointment before my appointment went over time which I understand. I had to approach him after his client left to let him know, I had another appt. This was 10 minutes after my appt was due. He never came to find me to let me know he was running behind. He didn't have much time and we rushed thru what I came for. This service visit was not as pleasant as my previous visits. Once he texted me to let me know my car was ready, the message was unclear and it just didn't feel as customer service oriented or smooth as before when getting service.

Always Incredible service here! Terry Castro is the absolute best. He takes super good care of me and makes sure my vehicle is well serviced and ready to go. He makes me aware right away if anything extra needs to be done. He stays in touch with me throughout the process. I know that I have my GLE-350 in good hands there with Terry.

I had a amazing experience with Mercedes Benz of marietta. My salesman Stephan King along with the assistance of Mrs. Janice was incredible. They both have excellent customer service, where very professional, prompt, and thorough through the entire process. My finance manager Mr. Cockerham was professional, and had great customer service. He also was able to give me exactly what I wanted to seal the deal which made me extremely happy. I also received great customer service from Mr. Ernest Dixon when, I first ordered my vehicle and when I had inquiries as well. I appreciate the hospitality that, I received from the entire staff at Mercedes Benz of marietta. I look forward to doing business with this dealership again in the near future. Always remember: MERCEDES IS FOR THE LADIES!!! :)

walked in to pick up some touch up paint and a steering wheel cover for one of my older models (2011 e350) and wasn’t greeted at all. i guess since i don’t dress like a big spender my needs aren’t important . after walking around to find the parts department myself, i then stood in line behind a man buying one part for 20 minutes. this is a thursday afternoon by the way everybody in the building is on their phone . while waiting a young lady around my age mid 20s walks in and is greeted and serviced before me because as one of the workers stated to the lady behind the desk ive been waiting at “ i need you to take care of my friend here , i know her mother “ . at this point i knew it was a case of discrimination and left the building . i wish the world wasn’t like this.

I hardly ever write bad reviews. But, the service department at this location is absolutely horrible. The communication is very poor and they don’t have great customer service. I scheduled an oil change at this service and the receptionist called me a day before my appointment saying that they have canceled my appointment and due to them no longer servicing vehicles older than 10 years old. Mind you I have gone to this location several times this year already for several different services and that has never been the case. When I asked the receptionist for further information as to why she said she is not sure. I then asked to speak with the manager whom didn’t answer. I was left to come up with an alternative on my own. Thankfully I was able to get an appointment with another Mercedes Benz service location who does service my vehicle. I recommend not using this location at all for service as they are poorly equipped to give good customer service to those who pay their hard earned money to have their vehicle serviced.

The absolute worst when it comes to customer service. Very difficult to get in contact with them. It takes them an extraordinarily long time to answer your questions, that is if you're able to get in touch with them at all. I would not recommend doing business with this dealership. The customer service here is significantly different from that which you receive at other MD dealerships.

Kathy our salesperson was awesome. Love my new CLA250

Very professional and patience.

Terry was my sales consultant and I have to say he is super kind, nice and smart.. Overall he made the experience nice. But while looking thru the window at the techs doing the service.. I just wasn't sure they did everything that was listed for that service.. Like rotating tires and the car detail.. I just don't remember seeing them do that.. But because Terry was so kind and I had been there for 3 hours.. I kind of just let it go.. since I decided I would be replacing the run flats in a bit anyway.. but maybe I should have asked Terry.

I like this dealership, however, maintenance services are ridiculously expensive/overpriced compared to the service you?re actually receiving. A 20,000 miles service is only an oil change and fluid check at a whooping $800+. How can that even be justified? And they don?t honor their own discounts they send to you via email.

I had a very good experience and appreciated my counselor adding a veteran discount to my bill. Thanks Mr. Houston

Honestly one of the worse Mercedes Benz dealership I’ve ever dealt with. From the very first day I took my car to get serviced, no one could locate it and give me any answers as to where it was. My service advisor Dexter was beyond rude, incompetent and disrespectful. Never had the answers to any of my questions , never answered the phone nor my texts. Jake the service manager was just as bad, if not worse. As a customer I expressed my frustrations with everything that had been going on with the lack of communication and professionalism as well as my service advisor and nothing was done. I didn’t even get so much an apology for the horrific experience and service I dealt with. As a Mercedes owner, this is not what I expect from a dealership.

I had to go in and get an oil change plus break pads and my service advisor Terry is awesome he goes an extra mile all the time .The only bummer was the girl who is in the loaner car her attitude is ridiculous.

Absolutely loved my service experience with Mercedes-Benz of Marietta! Super quick and the staff was friendly.

I went in on Oct.12.2022 to purchase a mercedes. My sales consultant was DeMareo. He was very nice, professional, and patient with me during the process. I did get a 2022 Mercedes GLB 250 which was supposed to be financed with Capital One auto navigator. Unfortunately I found out days later that Capital One was not going to finance the mercedes. I returned to Mercedes on Oct. 21.2022 and I thought I was going to have to return the vehicle but the team at Mercedes of Marietta who are Mr. DeMareo(Sales Consultant) , Mr Raymond(Finance Manager) and Mr Ernest(Sales Manager) wanted me to give them some time to try and help me keep the mercedes and after a few hours they were able to get me financed with mercedes finanacial and with a lower interest rate than Capital One. Thank You to the team at Mercedes Benz of Marietta J. Green

very good

I’m from Tampa and was recommended to the Mercedes-Benz of Marietta by my sister. I couldn’t be happier with the customer service and professionalism that I received. I dealt with Carlos Medina and he was amazing! Thank you to everyone who helped me with my dream car! 🖤

Excellent Experience Buying my GLE 350 2023 from Mercedes of Marietta. Tyler Simmons was very helpful and kind. I was not nickeled and dimed here.. and the dealership

My service advisor was awesome. The team here at Mercedes Benz of Marietta did a good job on my GLS. Will be returning in the future for my other needs.

The Best Car service I have ever received in my 20 years of buying cars.They truly give you the Mercedes’ experience.

Vinnie, my rep, was helpful and attentive and professional. I am a carpenter and have a Metris cargo van. I understand that it would not be possible, but wish there were tradesmen type rates for repairs. I like my vehicle but think I could have financial trouble if there was a major repair necessary. I only had the plastic cover of my right side rear view mirror replaced and two speed sensors replaced and it was $2700. I checked the cost of a sensor and it was less than $200. and the plastic cover could not have cost much. I was shocked at the costs but have to have my van for work. Anything big would be hard to deal with.

Had a great experience with Jorge. Really good guy. He'll treat you right. You can tell he really cares. Nice dealership. Good facilities, but maybe they could upgrade their coffee game. I think with the price of their cars and service costs, they could offer a better, more premium coffee option. Honestly, that's my only complaint and it's a trivial one.

I took my GLS to this location, dealt with Jorge. They did a proper diagnosis of why my vehicle was displaying ABS malfunction errors. We got the parts and got my vehicle running great again! Thanks guys!

Stacia was an excellent customer service slash sales rep. We had an amazing time with her assistance and she was able to walk us through step by step of our brand new benz.

I had an excellent experience having my Sprinter van repaired. My service advisor, Bobby, did a great job. The Sprinter tech was terrific. The only reason that I gave 4 stars instead of 5 is that the girl who calls to remind you of your appointment, gave me incorrect information that caused me a lot of unnecessary stress!

I've been here before for service but this is the first time I dealt with Vincent Oddo. He was absolutely outstanding. He made us feel so important and very understanding of our needs. I've dealt with many service advisors in the past, but he was by far the very best. As long as I can deal with him, I will definitely want him as our service consultant. Obviously you can tell that he made an outstanding impression on us for a job well done!

Getting my MB serviced at Mercedes’ Benz of Marietta is always an excellent experience. Dexter is great at his job! My car is always ready on time and looks great when I pick it up. Appointments are on time and work is perfect.

Awesome customer service! My rep Mr. Terry Castro ensures that my vehicle is serviced in a timely manner and never disappoints. Nothing but the best work from maintenance team 💪🏽

Upon entering the facility for service it was pleasant. The customer service to the mechanic was very helpful. I still feel as if I have some performance issues, overall I had a great experience.

I had an incredible experience with your sales rep Stacia. Unbelievable service and very focused on attention to detail. Always available when we call and excellent call back initiatives to assist with our concerns. Couldn't ask for anything better.

I have a vehicle leased from Mercedes Benz of Marietta and have been there several times for service. Ahmad has always been very helpful and communicative. Overall I´m very happy with the service they offer.

We took our car in for service and met with Vince he was very helpful and kept us informed of the progress of the repairs . The car was returned on time and clean

Service assistant did not have any customer service skills, had appointment at 2pm said in the lobby for an hour before anyone got any information about my car.

Overall very good service. People were very helpful because I am so young and know very little about my car.

Rhon was top notch; easiest process I’ve ever had when purchasing a car. Will definitely return!

Great place to buy a car. They were very friendly and got me in and out. I love my car and will be going back to them for all services.

Vinny was so professional during my service. 5 star awarded. Explained all that had to be done to my car. Phone calls to follow up. Way to go!

I love this place!!! They were so friendly and helpful! Will definitely be going back for all of my services and recommending anyone I know. Great job guys!

My MB salesman, Tyler of MB Marietta, was fantastic. He was very personable and I loved his personality and attitude. I didn't feel pressured to make a quick decision and he was extremely patient.

The best car buying and trade in experience I’ve had! Will go back for all of my car buying needs. Tyler was a wonderful sales rep, too!

Vinny in service is awesome he stays on top of your work and is very thorough

Exemplary service experience! Scheduling was easy and the maintenance was finished ahead of schedule.

Terry Castro and Mercedes staff are very professional and helpful. Provided Great customer service since the time I arrived!

I just brought my new car. I Worked with Tyler Simmons and Lepaul. They both are amazing.

Care, expertise, concern, professionalism, Integrity!

My first service at this dealer. Went smoothly with great assistance from my service technician, Jorge Banos, Jr.

If I could give them a zero star I certainly would. I purchased a maintenance package with the purchase of my vehicle in January 2020. I've gone in to have my car serviced twice and had to leave because the maintenance package was not in the system. I reached out to the finance department, which took over ten phone calls to actually reach a live person. Once I was finally able to speak with an actual person - Jarad Johnson, I was told that Mercedes Corp (not Marietta) handled the issue and he would enter the issue into the system and for me to call back on Friday. I called back on Friday and could not reach anyone in the finance department. This went on for one full week, so I reached out to the GM (Alfredo Guillen) and never heard back from him. My husband and I set up a maintenance appointment and spoke with Service Advisor Robert Christian, who was amazing! He took great care of us and made sure to get the maintenance package added to our profile. Had it not been for him, I would still chasing the finance department to get this issue resolved. Although Robert was amazing, I will not be taking my vehicle back to this location. Mercedes of Buckhead was always the location that took care of my previous vehicle with NO issues. It will be the location from now on.

Good services

This was my second time taking my car in for service at this location, and overall I'm very pleased. They're super transparent, which I love and have a super clean and comfy waiting area. My rep even searched for any available discounts and applied it to my service--greatly appreciated--I've never experienced them trying to up-sale on anything unnecessary for the car. They also listened and did not clean my wheels as requested (I had just re-finished them the day before) and the car came out looking great! Will definitely be back for my next check-up.

Dexter was amazing! I had my car towed and he took care of the rest. Very nice and kept me updated on my car until I picked it up. Ask for him if you’re coming in for service.

Great experience and Customer Service at MB of Marietta. Service Advisor @BobbyFrozan is always on point. Scheduled in and out in timely and polite fashion!

David Steinfeld made the buying process an enjoyable experience. Knowledgeable, good communicator, quick to respond and follow up on any questions. Provided frequent updates from order through delivery. Delivered on everything he committed to in the deal. Highly recommend.

Terry has truly been the most helpful and gracious service provider I have ever had since I’ve been driving cars! Thank you for ALWAYS taking care of my service needs!!!

Vinny was awesome on top of everything and very thorough 10/10 would recommend

Purchasing the car was easy with Lord however after a couple of days using the car regularly I’ve noticed the brakes are making a noise when coming to a soft stop and also I’ve noticed a wheel bearing noise , called the dealership and Lord told me he has submitted this inquiry to the Used cars manager and he will get in touch with me . Well I’m still waiting the call of this manager to know next steps terrible customer service Finally and after several calls the Used cars manager called me and when I went to the dealership he went with the technician that inspected the car . After I drove the car with the technician I got this as an answer ; “the noise in the tires is not a wheel bearing is a noise because you have good quality tires and that’s it , in regards of the breaks it might be that the pads are not good quality, I suggest that when going in the freeway alone you slam the brakes and that might help with the noise “. The day after that the brakes are making still that terrible noise , and if MB did not tested quality that speaks poorly of them

Great Customer Service!! Pleasant atmosphere!! Timely service!!

Chanel & Dexter are the absolute BEST!! They both go over & beyond for their customers I followed them to Mercedes of Marietta I use to go to a previous Mercedes dealership but this one is so professional and everyone greets you and the technician are knowledgeable I will not go to another Mercedes dealership except Mercedes Benz of Marietta!! Keep up the outstanding work.

Thank you Jorge ( the mechanic) for being upfront and honest about the repairs that NEEDED to be done to my vehicle. Thank you Jorge for having my vehicle repairs done in a timely manner. Your customer service skills are outstanding as well as your communication. I pray you have a great week.

I really was satisfied with service I was provided with for my Mercedes-Benz E400. My service agent Bobby Frozan really made sure I was taken care of all around from getting my car serviced to providing me with a loaner until repairs were done. Thank you Mercedes-Benz of Marietta!!! 5Star all day!!

Communication is key to doing business! Save your self the time go to another dealership! They need retraining on how to work the phones !

Anytime I go to this location I ask for Terry! He is great!

The dealership has great customer service but the wait for minor services is ridiculous. I needed a simple tire change and it took hours. If they could improve the wait and be cognizant of peoples time the rating would improve instantly.

Lepaul was my Salesman he was amazing, very knowledgeable and patient he answered all my questions. This was my first time buying a Mercedes Benz, Lepaul assured me I was making the right decision and he took care of me from the beginning to the end. The Sales manager Ernest was very kind, informative and knowledgeable as well. I met Ernest as I walked in, he was warm and pleasant he made me feel as though I was in good hands and would be taken care of. These guys made this first time experience wonderful and the most memorable. I left there happy and excited about the choice I made.

Vincent was a big help and on short notice. He got our car fixed and ready to go in half a day.

Lord El Saleem was excellent!!! His knowledge of procedure and dedication in ensuring he provided top notch customer service was unmatched. He made certain he answered all questions and completed all tasks as promised. He also shared when was not available and returned all calls in a timely manner. More than anything customer service with open communication means most to me. Mr El-Saleem did not disappoint. He ensured that I’d would be more than happy to return to Mercedes Benz of Marietta for all my vehicles need. Thank You!!!

Be prepared to have your time wasted if you are going here for service. This establishment is extremely unprofessional. You can’t reach anyone from the service department and they won’t call you back at all. I dropped my car off to have the battery changed. They close at 7pm and I haven’t heard from anyone after four phone calls to my service guy Detrick and the manager Jacob. Also, the service guy Detrick was on a personal phone call on his cell phone on speaker phone the entire time he was working with us. Very unprofessional. I’ll never go back. Still waiting to hear on when my car is ready. Sad.

My service advisor went out his way again to accommodate services needed for my car. I thought the repairs were going to take a few days, but to my surprise it was completed the following day. Terry is alway pleasant and treats his customers with courtesy. I am completely satisfied and would definitely recommend this dealership to anyone. Thank you Terry!

Experience okay. But dealership is a little cheap. All you serve your clients is water? Not use to that at other Mercedes dealerships. At least they have snacks while you wait.

Great service Great dealerships

If you are looking for unmatched service that will exceed your expectations, then look no further! I was treated with respect all the way through. All my questions were answered. The lobby is beautiful and even has a wall-to-wall window that views down into their garage. Comfortable leather chairs and a drink station. Even if you have to wait a few hours it?s comfortable to wait.

Service was excellent, car was well cared for. Few things not pleased with were: 1. Service writer did not educate himself on what service was performed in the last 3k miles subsequently, suggesting work that was not needed. Additionally, other members of the service team should smile more and make customers feel very welcome like they do when selling you a car. Overall, it was a nice experience. B M

Took my car in for an oil change bag I couldn’t be more happy with the service I received they did not disappoint

Customer service and speedy service!

Ahmad always takes good care of my service needs. It was a reasonable wait time and the service was exceptional.

Had great experience with the Service department. Vincent was my service coordinator and from the time I dropped car off until service was completed, I felt that I was kept informed and that my concerns were heard. They had to keep car overnight and he arranged transportation for me to get home and back the next day. I was very impressed with the whole experience.

They are very friendly and helpful in questions you have about your car. They are good about the wait

Quinton walker was my salesman and made my experience great. And was very knowledgeable about the vehicle we was buying.

I take my car here for regular maintenance. They are quick and reliable. They are super nice and Terry explained everything my car needed that day and they wash and vacuum my car also! Great place to do business and Mercedes maintenance. A+ in my book!

Always a pleasurable experience. Besides the clean facilities and fast service, the people are knowledgeable and friendly. This is where I will forever take my car for service.

I was nervous about my new service advisor once Ashley left. Dexter has over exceed my expectations, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service!

Myron was great to work with at Mercedes in Marietta. The process was simple, constant communication and follow up during the entire process. Great place and Service

Paperwork was not completed correctly. No lien-holder number was entered on the title application, which delayed getting loan processed.

Great dealership with excellent leadership and wonderful customer service. Janice Miller was awesome.

David Steinfeld is the the best. We got exactly what we want!! Keep up the good work!!

Great service, fast, Friendly staff, knowledgeable

It is impressive when your service advisor knows your warranty better than you and makes sure it is honored! SO VERY appreciative for his integrity!

Unfortunately had a flat tire and needed to have it repaired asap. Arrived to Mercedes Benz dealership and my car was swiftly taken away even though I did not have an appointment. They were able find my tire I believe there was only one left! Install it have my warranty approve it, and detail it all under three hours im so grateful for them and their service

Did not have a very good experience with the dealership overall.

Quinton Walker is the best . He went above and beyond for us . We thank you Quinton ♥️

The staff was very friendly & professional

Mr. Terry Castro, Service Advisor, went out of his way to make sure I got a loaner, being that the recall service was going to take all day. Thank you for your efforts and professionalism.

My sales experience was fine, but when I got my registration/plate in the mail, I saw they REGISTERED MY CAR IN SOMEONE ELSE'S NAME. Who does this?! I didn't know if this was some kind of a scam or just an error. I've been told the registration is "being transferred" but have been given no information about how this happened in the first place, how long the transfer take, etc. I hope I don't get pulled over because right now I'm technically not the registered owner of my own car.

Best part of my experience was the customer service of our sales guy- Bill Rosenberg. 5 star customer service for response time, negotiation, delivery, and zero sales pressure. He truly made the car buying experience pleasurable. Highly recommend working with him in Marietta!

Jorge is very helpful and friendly and he cares about the customer complaints.

Great experience buying a used vehicle. Joe and Lepaul were professional and responsive. An overall great experience. I would recommend to friends and family.

I was shopping for a car for my son. Ended up purchasing a nice 2016 Nissan Sentra. Quintin was my salesman and he was a pleasure to work with. I would definitely purchase from this dealership and Quintin again.

I ordered new c300 & I was promised to receive it back on February but I end up getting it in August Also it wasn’t the right interior color I ordered plus They lowballed me on my trade that worth $22k they want to offer me $15k !! I will never buy from this store again..!! I have dealt with other AutoNation like Toyota & dodge they were very nice & fair ..but this store not at all

I have used Amad F. As my maintenance Specialist at Marietta Mercedes Benz for several years now. They keep my 350 GLK in tip top condition. I'm extremely satisfied because they are professional, dependable, knowledgeable, and customer service oriented. Thank you Amad and Marietta!

We received a very cordial and patient attention from Carlos. Recibimos de Carlos un trato muy cordial y con mucha paciencia

We received a very cordial and patient treatment. // Recibimos un trato muy cordial y con paciencia.

Terry Castro, my Service Advisor at Mercedes-Benz of Marietta (GA), was instrumental in guiding the replacement of the Integral Front Axle Carrier on my 2020 GLB 250 recently. He always handles my work promptly while giving me plenty of advance notice of what to expect. He is a credit to Mercedes-Benz of Marietta.

First time there was very cool to see the other cars you can only dream of one day driving. Everybody seemed very cheerful. The only thing they would need to make a little better is the shuttle.

The service I received at Mercedes-Benz was excellent. Ms. Janice was a great salesperson and very responsive. Mr. Ernest Dixon, General Manager, was very nice as well. Good Job!

Very easy low stress experience with Mercedes of Marietta. Mr. Lee kept me up to date on the status of my CLA. The final paperwork and explanation of the features was easy and painless. I will definatly be going back for my next Mercedes.

Very nice people they take care of you know question ask respectable and classy place and I’ll come and Ahmad on his dedication to the Mercedes-Benz and Mercedes-Benz of Marietta

Great experience, Dexter was great communicating the process all the way

If you're in the market for a new car, Quintin is the man to go to! Would definitely work with him / Mercedes-Benz of Marietta again. :)

I worked with my service advisor Jorge on a few issues with my e-class. Jorge was professional, kept me updated on the status of repairs and was fantastic to work with. I will use Mercedes-Benz of Marietta based on the level of service Jorge and the team offered me.

Jorge Banos Jr is a great service advisor. He tells you exactly what needs to be done and nothing extra. Plus, he was very helpful when it came to my needs. Highly recommend

Great overall customer service, with kid friendly employees. They answered all questions and any concerns. If one could not answer questions they found someone who could.No real complaints. I shall return.

Excellent service. Communication every step of the way was able to get a loaner car while mine was getting fixed. Will recommend Ahmad anytime any day great service!

Please provide more loaners to customers more especially if the repair of your vehicle is taking days.

Took my car in for break change and a check engine light. Brakes were changed but they were having a hard time identifying the check engine light. Had to basically beg for a loaner as this was leaving me without a car for several days. They tell me it's a sensor that needs replacing and it was a difficult sensor to get to so it was not a cheap fix. As soon as I drive it off the lot, check engine light comes back on so I take it back. The service agent, Rob, tells me another sensor must be out. My husband has to get involved because what they were telling me didn't make much common sense. I felt like they were taking advantage of me because I was female. They wanted to charge me another large amount to replace another sensor. They finally agreed to refund the first sensor and fix the real issue (because my husband got involved). Within a couple of weeks I tried using my parking brake and it went straight to the floor. I take it back telling then they missed something while changing my breaks. For 10 days I get no update. Once again my husband has to call Rob. He was told the parking break was an alignment issue due to the breaks being replaced and it would be a big job to fix! What??? Shouldn't that be something you check during the break job? How can that not be a safety issue? You put me in an unsafe car! After charging me $4k, you send my car out the store without a parking brake because of your work and want to charge me to fix it?!?! Unacceptable! Taking my car to a service center that values it customers and respect its female customers! I guess a service center with a 2 star rating says everything you need to know. The dealer principle, AutotNation, must be proud!

Very disappointed, they can’t fix my vehicle issues i had brought my car 3 times for them to fix my issue until my warranty expired, if i bring my car another time they said I’ll be charged since my warranty expired. I don’t know who could fix my issue if Mercedes Benz services can’t even fix it??

Good customer service

I recently had the pleasure of purchasing a car through Mercedes-Benz of Marietta. My salesperson, Lord, was awesome from the beginning until the delivery of the vehicle. I would certainly choose Mercedes-Benz of Marietta for future vehicle purchases.

It was easy and quick This is typical for their service.

Excellent sales experience

Ahmad is the best. I did not have an appointment because my battery died. He got me in and out and wash my vehicle and even changed the battery in my fob.

First time there was very cool to see the other cars you can only dream of one day driving. Everybody seemed very cheerful. The only thing they would need to make a little better is the shuttle.

Had the best experience ever. Traveled from Savannah, Ga and worked with LePaul Archer. Very professional and made all my dreams come true with my 2022 GLB. Ordered the car in March and was able to pick it up in the beginning of August. I will definitely be back to purchase my next car!

Nice service!

My service advisor was Vinnie, and he was amazing. He always kept me updated and he answered the phone each time I called. What I appreciated the most was that I struggled making an appointment, and I just hung up the phone because the automatic system kept going on and on, and Vinnie was the one that called me to set up in appointment as soon as possible. He ensured my car would be fixed in no time, and it was! Definitely going back to him when I get another service.

Terrible

I was excited about the excellent quote I received online but then I looked at reviews for AutoNation and they were all terrible. I mean like really bad. Only 1 and 2 stars. A lot of people complaining about hidden fees. But the offer was so good I had to give it a shot anyway and I’m glad I did. I had a stellar experience with Mercedes-Benz of Marietta! Not only was the final quote enough to cover what was left of my car but I made a profit. I feel really bad about the way I behaved at the dealership because I was expecting the same kind of experience that I read about. It was nothing like that. Everything was straight forward and easy, and the quote was the quote. No hidden fees. I really hope they get a vehicle in this month that fits my criteria because I would love to give them my business again.

Vince was a great service advisor! He kept me updated of progress and all delays.

This was my 1st visit to Mercedes-Benz of Marietta. It was easy getting an appointment and speaking to someone about my vehicle & the AO1 required service. (that, in itself, deserves 5 stars) My previous experience with a different ATL MB was vastly different. When I arrived I was treated professionally and it didn’t take long for my specialist to arrive and go over the process. They didn’t do ANY add’l services without fully explaining the issue & receiving my OK. I was a little surprised that, with so many customers, they only had 1 working TV in their 2-room waiting area. Even though there are MB dealerships closer to me, this is where I plan to bring my MB for my future service needs.

Terry was very upfront about everything that I needed with my vehicle. Every time I take my car for service he always treats me like family. I love that guy

Great service and environment. Great team I say!

My service rep Jorge was very helpful and attentive

Customer service…inventory Carlos was awesome.…very knowledgeable…patience Galore…

Love the service center at marrietta , plus the associate Robert i work with makes things easy for me every-time i come by . Recommend him as the go to guy !

I can't give these guys one star. I brought my car in for service and when I came to pick it up they had backed it into the building. I had to wait till they had a loaner car to get it repaired for two weeks. When you call their number nobody answers the phone and after two rounds on the on hold message it hangs you up and you have to call back and start the process all over. I finally got through to the collision department it was another company down the street. They informed me that the car (after 4 days) was not at their shop, they couldn't send me back to the dealership so I had to start the process over again. These guy don't have a clue about customer service. I will NEVER spend another dime on a Mercedes. JUNK!

very good and friendly.

very good fast transaction nice people to deal with

Our salesman Rhon Lee was great, he kept us informed from the day our car was placed on the ship until it arrived at the dealership.

My service tech Vinnie was great. My only con was I didn?t get my car wash because the service station was so backed up. I feel after spending so much you should leave with everything promised!

I am quite satisfied with my buying experience of my new car at Mercedes Benz of Marietta. David Steinfeld was professional, personable, and answered all my questions. Everyone there was so helpful. I?m very pleased with the dealership and excited about my new car.

Nice and cozy, but it's difficult to get through on phone

service and friendly people would recommend to anyone

Once Dietrick got involved everything was excellent

Great service! Friendly associates and quick turn around time while waiting for annual service. Rob kept me informed and answered all my questions!

Very professional and courteous. Service was great.

I came here to just test drive a car I was interested in. at first glance I wanted to take the car home that very same day David Steinfeld was great at explaining the car buying process and helping me take home my brand new car. Great Customer service ! He genuinely cared to see me drive off in this new car. Would definitely recommend to friends, family, ect.

Brought my car in for a 30k service. Terry Castro was and always if terrific, makes the process so easy and efficient. Thanks

I ordered and received my 2022 MB GLE 350. I worked directly with Stefan King. Overall, I am very pleased with my purchase and the customer service I received during this process.

Janice Miller is such a patient and enthusiastic person!! She is the best!!!!!!!!

Went there today ready to buy a car. Not one single person would help me. Went inside and asked for a salesperson and was told they only sell cars by appt only . Really? Lost my money because I’m off to somewhere more hospitable. You could have at least offered to make me an appt. Awful customer service

The entire staff was so helpful and nice to deal with. I would come back here in a heartbeat. Very professional and focused on the customer. Carrie Battaglia

Tire damaged and they not only had it stock, they squeezed me in at the last minute to fix it.

I went there because my Mercedes had a recall. I was welcomed by a employee and instructed from the moment I arrived as to what they are going to do and it was such a pleasant experience. Thank you Terry for making me feel like I was in such good hands. I even got a free car wash. I would definitely go here again if I have any issues with my car.

Second car from here ans they keep getting me right, it's only getting bigger and better!

Fast efficient and friendly customer service. Definitely worth going to again and again

My advisor, Terry Castro was AWESOME! He he was very nice and personable and kept me informed throughout the whole prcess. He is a huge asset to your company!

Extremely professional and knowledgeable staff. Spent a lot of time with me through the process.

I was very satisfied with the level of professionalism, knowledge and courtesy with everyone I delt with but specially with the GM Alfredo Guillen and Carlos Medina in sales.

Great customer service. I ad attended to immediately and kept informed of the progress of my repair. The staff was genuinely friendly.

Very professional and helpful

I’m always in and out. The service is always explained before and after. Dexter Thompson is 🤩 AWESOME…EVERYTIME!

Dexter Thompson was a big help to me! I initially took my vehicle to Mercedes-Benz of Atlanta South for the first time. I thought ok I live in Hampton and they were closer. They made an appointment days out and took my vehicle on the day of my appointment. A few hrs later I received a text message saying they did not have the parts for my vehicle. I was livid! Why make an appointment and take my vehicle if they didn’t have the parts!!! I called Dexter, he checked to see if they had the breaks and made me an appointment the same day!! I had to take off of work for the rest of the day due to Atlanta South dropping the ball! Got to Marietta and everything went smooth! Thanks to Dexter Thompson I was able to have my vehicle for the weekend!

Went in for a tune up for my car and was very satisfied with the service!

Great Service by Vinny. He was very friendly and very communicative.

My service advisor, Chanel Graves was very helpful and kept me informed during the time my E350 was in the shop.

Great experience! Everyone was so nice and a pleasure to work with. Rohn called me when they got in the car I was looking for and I drove it home the same day. Highly recommend!

Transfer of lease to purchase was a smooth transaction

Everyone is so nice and the shopping experience was great.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

Nice experience and warm welcome by the Parts and Service teams

Still Waiting on a update for a promised repair. Waiting on the App information so that I can use the Mercedes App. Enjoyed working with Mr. Archer!

Chanel was our service rep. She was extremely professional and helpful. She was very detailed oriented when it came to explaining exactly what we needed done for our vehicle. She provided timely updates on the status of our vehicle. We will definitely continue having our car service at this location.

Everything looks perfect and comfortable . The service was smoother and fast

My service with Mercedes Benz was very nice and customer service was great.

We had an emergency with our 3500 sprinter RV had to stay overnight until shop opened on Monday morning. They were very responsive and courteous was able to find the parts we needed and get us into the shop to be worked on by 11 and we were out the door at one. Terry Castro and his team we’re on the game we really appreciated all the help they gave us would highly recommend them. We would be a regular customer if they were in our local area

I Am So Grateful For The Excellent Customer Service And Quality Work That I Received From The Service And Parts Department! They Took GREAT Care Of Me And My GLC!

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

I became a customer when I received my vehicle at the end of the service. So, let?s start at the beginning. My intake experience was professional. The technicians asked very basic questions and because I had none, they directed me to customer service seating. My assigned advisor was not at work, so I was assigned another. (Thanks Robert Christian!!) The time it took to do the service was truly manageable (considering)?but the intake experience had set me up to be patient, understanding and simply, willing to be willing in any way. So, here?s the reason I was convinced I would return next year for my service (or anything in between)?my vehicle is a convertible and when I came in the top was down. After service, washing the vehicle came back in its original state: top down! Detail matters for me! I enjoy knowing that people pay attention to the people who drive these ?lovely? cars!

I was treated with the highest respect. I came in with crappy credit, but they worked it out for me. Thank You.

If you are looking for a car, check with them first. Very professional, just the kind of dealership I was looking for. Loved it.

The service department is great! From the time I arrived to the time I left, it was great! Thank you Shanelle. Very pleased!

I have had the worst experience with this dealership. I have had two cars sold from up under me even while placing a deposit in which they asked for to hold the vehicles. Ernest Dixon was very rude in how he approached me. I have never had such unprofessional experience while purchasing a car!

I brought my E40 Coupe in for an annoying rattle in the dash. My service adviser, Terry, and the service Tech were relentless in finding the source and ending up having to disassemble the entire dash to get to a small heater box that was not tightened appropriately at install. I really appreciate their going above and beyond!

Great Services, Excellent Customer Engagement...Fantastic business environment...

Love them. Service was outstanding. Much better than RBM. Will always use them from now on.

The best from David Steinfeld

The "customer service". Each visit have received great customer service. Especially, from my Service Advisor Deitrick Houston. He has a great personality and good customer care.

I dropped my C300 for the 40,000 mile service

No problems with service of both my SL550 and S Coupe.

Had some service work done. I have been sitting here for 5 HOURS and nobody even so much as asked if I meeded anything...I would have expected more from a Mercedes Benz dealership. As well, I was told it would take 3-4 hrs, at the 5th I had to go find someone to ask how much longer (again no communication). I just would have expected a little better customer service after all this is Mercedes Benz!

Their service department was very fast and efficient. This was for a recall appt. I have never had anything else to take it In for

I worked with Dave in leasing my new car. Dave was very patient, knowledgeable, and thorough. He kept me updated on every aspect of the car until delivery, and even sent Mercedes swag!

Service and parts needs to be able to provide better timeline on parts ordered for service

A few hrs after picking my vehicle up from having the control arm lifts repaired several icons appeared on the dashboard(which were never there when I initially took it in and had the car scanned) and then my brakes locked up and the car would not drive. Towed the car to Mercedes and that?s when all the lies started! I was told that I hit a curb which caused 3 of my abs sensors to become faulty. Then I was told something else based on Mercedes Lis report. Requested to speak with the manager and this is when Jake answers the phone and proceeds to tell a different story which contradicted the information that was given by the service person Ahmad. When I brought that to his attention that?s when he said ?Oh, I have to read the technician?s report. Why would you get on the phone and discuss something that you have not looked into and just try and xxxxxxxx me on the phone? Is it because I?m a woman or because you heard a foreigners voice on the other line? To add insult, when I physically went there and checked in, neither Ahmad or Jake acknowledged that I was there until after 30 min when I complained to the service rep at the desk. Might I add Jake became rude when I questioned the different stories that had been told to me. Very POOR customer service at this Mercedes dealership!!!

CJ in Marietta is the best. Great experience fast friendly service every time!

Had an issue with our Motorhome. Mr. Vladimir fixed it in around an hour. Back on our way to Florida thanks to his knowledge of the products he services.

I bought a used Tesla from Mercedes of Marietta. Great car and easy purchase. I worked with Joshua Howerton. He was thorough, honest, and east to work with.

The service department does a fantastic job And the service person Ashly Nicholson is phenomenal, and I don?t want to work with anyone else

Wanted a car in Feb of 2022 but low inventory everywhere! My sales professional Jamarius was on it: looking for a car that fit my preferences. Got my new car in a few weeks instead of waiting 8 months for a car to come in. He was very nice and kept me updated through the process.

The adviser Terry and the technician Chris had an exceptional customer service with various touchpoints. I would recommend this dealership to any of my close friends and family.

My service experience was great. I was done sooner than expected. Terry is great to work with.

Excellent Service. It was fast and efficient. All of the staff were professional and very accommodating.

Quick and efficient service. I would definitely recommend to friends and family!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I had a great experience at Mercedes Benz of Marietta. From my first meeting with Quintin, I was satisfied. Quintin took time to provide me answers with all of my questions and ones that he didn't know, he actually followed up on and called me back with those answers. He was extremely knowledgeable and pleasant and not overly pushy or using hardcore selling tactics. It was a natural exchange of solid customer service. The facility is extremely nice and comfortable. Oh and I love my car!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I had and amazing experience ordering and receiving my new 2022 GLE. David Steinfeld was amazing throughout the entire process. Absolute wonderful experience. I love my new car!

Dave was the best!!!!!! Great service! Attentive, knowledgeable and compassionate! Will forever be my go to person when it comes to buying a reliable vehicle.

I went in for a last minute tire change due to an upcoming trip, and your associate Terry Castro did an absolute great job on fitting me into the schedule. Thanks again for the excellent service and I'll be coming in again soon.

The dealership was very helpful. After checking the available of vehicles, my service. Representative email me constantly with info and also followed up with phone calls regarding status of my purchase and if I had any questions/concerns.

Claiborne did an excellent job helping me and having ky car ready on a timely manner.

Stefan King was very nice and friendly. He was very knowledgeable about the vehicle I purchased. He has a great sense of humor and kept me laughing while providing excellent customer service.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

I won’t take my car anywhere else.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

Chanel was very professional and helpful. She was able to give me a maintenance deal I didn?t even know I had. She was also willing to get my daughter a ride back home when she dropped off the car.

Salesperson was outstanding ! Carefully reviewed all the features of the car . Felt very comfortable when I drove my new MB home .

Great experience from the time I arrived, service advisor Ahmed, a wonderful loaner car, wash and clean up of my SUV, and pick up!!

My Mercedes Benz care team was very professional.

I purchased a new vehicle here on Dec. 28, 2021. They messed up the tag application so I do not have a tag yet on March 9, 2022. Very poor service. BEWARE!

I had to schedule the Appointment for Tire Alignment & Check Engine Oil Light TWICE because the initial appointment was not made/could not be confirmed by the person I spoke to in the Service Dept. I rescheduled the appointment. I called the day of the appointment & there was still confusion regarding my appointment. The Service Advisor I spoke to told me I didn't need to have the Check Engine light diagnosed because the light went out (the light came back on the next day)

I took my car for A maintenance my service was quick and efficient

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

I had the honor of working with sister Janice Miller and she was more than helpful, welcoming and just a pleasure to work with! She made my experience platinum!

Archer was a great salesman Process went smoothly Only wished vehicle was new vehicle was washed and ready to go before I had got there considering I had money down on the vehicle and a appointment

Fast and efficient. Very professional staff. Great experience.

It was such a pleasure working with David Steinfeld! From the initial email contact, phone calls to visiting for the test drive, and to purchase, he was great to work with - knowledgeable and patient. Needless to say, I am thoroughly enjoying my new Mercedes SUV. Thank you all! Alyssa

Knowledgeable helpful and respectful salesman. I would recommend him to family, friends and colleagues.

I had a faculty defect in my vehicle, given many options on repair, yet felt let down by my insurance company. The dealership was very helpful.

I mistakenly showed up at the wrong time for my appointment but they took my car in & helped me. Thanks!!

Excellent purchase with Melinda Hornberger, awesome experience

My experience was great from start to finish . The staff was knowledgeable and prioritized my needs .

I’m very satisfied with the service here at Mercedes-Benz of Marietta, my service person which is Ashley dose a wonderful job every time, and I will continue to come here for all my vehicle problem. Demetrius D Robinson

Chanel Graves was awesome!! She has been my service advisor for years this was my first time at Marietta Mercedes me & my entire family will be coming here because Chanel has awesome and professional service!!

Wonderful! Terry Castro made this process pleasant.

Excellent experience at MB Marietta with annual service and a minor warranty repair. Efficient, timely, and professional. Well done by service advisor Rob Christian and the technicians!

We had a wonderful experience at the Mercedes Benz dealership in Marietta. Everyone was very professional.

Awesome!! Jacob was really with me every step of the way.

Dexter Thompson provided excellent Customer Service when I cam in recently to get a new tire.

I went in for an airbag recall. They were done in the time frame they gave me and no pushy sales offers.

We just purchased a used Toyota RAV4 for our son and it was the third car we have bought from Dave Steinfeld as usual it was absolutely painless Dave is easy to deal with gives you everything straight up and his no xxxxxxxx approach will ensure that we come back there for all of our future automotive needs! My son had visited both Toyota and Ford dealerships and came to me with his hands up what do I do? I told him to go see Dave, he was intimidated at first because he thought things would be way overpriced at a Mercedes dealership but the AutoNation connection and the ability to search so many vehicles makes it so easy! Thanks Dave!!!

The salesperson Jacob was very helpful in assisting me in purchasing my new car.

I always receive the best service from them, no complaints!

Great Location, Great Service, Great Service Advisor, Great Service

I always have a great experience at this location. Friendly, attentive staff and Ahmad is the best! I always request him as my service rep when booking appointments.

This is my fourth MB. I?m very glad they opened the Marietta Ga. location, it?s so much better than me having to drive to Atlanta for service. However, since I?m an older female, I feel like the service department takes advantage. The service guy first tried to tell me I needed new front tires, I declined. After service B was completed, he told me my back tires were in the yellow zone. I told him that the tires should last longer than 20,000 miles, he said they don?t because of potholes in Atlanta. I live 30 miles NW of Atlanta, there are no potholes. My husband informed me there is nothing wrong with any of my tires. I paid $695 for my service B. When I made the appointment, I asked for them to check for recalls so I could get that done in one trip, since in the past, they have actually had me drive the 45 minutes and they didn?t even have the recall part. I was told months ago they were still waiting for a fix on one of the recalls. They charged me 59.99 to tell me there were no recalls at the moment.

Great place, the service dept. was outstanding very nice waiting area also

Very pleasant and Steven really knows everything about the cars. Focused on helping us make the decision we wanted to make, not pushing us towards something he wanted.

It was a great experience knowledgeable and it was very easy experience

Current MB is my fourth, first from this dealership. From sales to service this is by far the worst dealership. I ordered a GLB 250 in June 2020 (anniversary present to the wife for early September), told that it would take 45 days. Made several calls and sent several e-mails to the salesman; got no reply. Early September, I went to the dealership with my paperwork which had the actual vin number of the vehicle I ordered. My original salesman quit and did not transfer my paperwork, assume no hand-off process in place by the dealership. Found out that the car came in later and was sold; while I was not notified. Had to re-order; and now the new order was for a 2021 as opposed to the original 2020. Got the new vehicle early December 2021; very next day the check engine light came on. Made an appointment for 9:00 AM, checked in at 8:50; nobody approached me in the waiting area until 1:30 PM. The part had to be ordered from Germany (yes!!! the car was too new) and that took several weeks. The part was shipped to the dealer but that information was not transfered to my service adviser or me. Something told me to go to the dealer; I did and the salesperson who sold me the car actually tracked down the part at the dealership. I was furious and wanted to talk to the General Manager; BUT NOBODY WOULD LET ME! I'm so pissed at this dealership and hate that I'm tied to it. They're so unprofessional and so many things fall through the cracks. The get your money and forget about you, no follow-up. There are serious process errors made at this dealership: my order not being forwarded to another salesperson, the part arriving weeks before I found out about it and my service adviser knew nothing of it, the check-in process for me was a check-out process, they forgot about me; there were even unsigned papers at financing that had to be signed afterwards. The check-in process sucks, because the service advisers don't meet you, leaving you to get lost in the shuffle. At BMW, the service adviser meets the vehicles as they arrive, discuss the issues and give you periodic updates on progress. I wanted to tell the GM this, but nobody would let me. Boy was I pissed. Hate going there.

David Steinfeld was extremely helpful and professional, which is more than I can say about the dealership In Jacksonville where I purchased my last Benz. Made the purchase easy and just about effortless. Would buy from him again!!

It’s the start of the process that’s crucial and having a fantastic sales representative like David Seinfeld made our entire experience great from start to finish. He was very humorous and informative plus he sped up our time by making sure everything was in place when we transitioned to the final step. Oh, he shares some great vegan recipes!

Brought car in for scheduled appointment to address issue with wind noise from drivers side window. Dropped off car on Saturday and never received an update until I called Monday afternoon inquiring about status. I was told technician said he didn’t hear noise and I needed to come ride with him to point it out. This would’ve been nice to know earlier in the day as I had an upcoming appointment but had been free all day before I called them. Well to my surprise when I arrived to ride with technician I immediately noticed damage to my passenger side door that wasn’t there when I dropped it. It was clear that the damage wasn’t there from the intake pics, and I was told the manager wasn’t there and I would have to wait until the next day to talk to him. Needless to say I was very upset and after waiting for some time I finally went on drive with technician and initially he said he didn’t hear anything but eventually stated there was more noise from drivers side than from the passenger side. He said they would need to drive another car like mine to compare( not sure what that proves). Well long story short I personally never received call from manager but was told damage would be taken care of ( which it was), never received loaner, and there was never a comparison done with another car. My wife was told the car was ready for pickup after being there for a total of 5 days with no resolution for original issue. We will never return to this dealership for anything!

If you need someone in sales, ask for LePaul! He is beyond amazing, responds quickly and takes the headache out of buying/shopping for a car. He will go above and beyond to find you the perfect car. Best customer service I’ve ever experienced!

BEWARE! DO NOT TRUST this establishment. If I could give zero stars that would be more fitting. I brought my car in d/t 0 tire pressure back passenger. Waited 4+ hours and advised it was fixed. Told there’s nothing to sign d/t warranty work. THEY NEVER CHANGED MY TIRE!! The nail is still in the tire.TP Warning 3 hours later. Misleading and not trustworthy! SHAME.

I was looking for a car to replace my high mileage Macan. I went to several Mercedes dealers in the Atlanta area and was given little attention as there is minimal inventory. I had previously purchased 4 vehicles from the Buckhead dealership and the salesperson could care less that I was there. I called the Marietta Dealership thinking a new E Class sedan would be a good fit. Dave Steinfeld took my call and immediately felt an E class Coupe would fit my lifestyle more appropriately. He found me an amazing pre owned E450 Coupe that has become my dream car. Dave is one of the vest salespersons I’ve dealt with in any profession. He followed thru on his commitments and promises and Overdelivered. Don’t trust the internet sales teams. Ask for him to help.

David was fantastic! He helped us get a specific car transferred in from Florida. Quick , easy, thorough.Made us feel comfortable and confident during the entire process. I would highly recommend Mercedes of Marietta !! Ask for David !!

Ashleigh is professional and thorough.

$800 for a key to my car was a bit ridiculous. I bought 2 fobs for $15 each on ebay. Paid a locksmith $75 to program both fobs. Less than $100 vs $800 - NO BRAINER!

UPDATE: Mercedes-Benz of Marietta corrected the odometer reading on my purchase documents, submitted the corrected information to the title/tag office, and filled up my gas tank for the inconvenience of having to drive 40 minutes back to the dealership. Thank you for keeping your word and correcting the error. I've adjusted my rating from 2 to 5 stars.

Comment At this time yes I would recommend this dealership because Rita (went on the test drives) was very nice and I want to give the dealership a chance to correct their mistake reporting incorrect odometer mileage. The 2 star rating reflects my overall experience including the odometer issue I noticed right after I left the dealership. I test drove 2 cars but should have made sure I checked the odometer on the car I purchased before signing. That was an error on my part. I would no longer recommend them if they are not willing to report the actual mileage on the car. An updated comment, rating/recommendation will be made after they've had a chance to correct the issue. Less than a mile after leaving the dealership, I pulled into the gas station on my right to make a call. During that call I talked about my new car and was asked how many miles my car has on it? That's when I realized I didn't check it before signing because it was already reading 62,000+ miles when I looked down to read it. Not bad mileage for a 2017, so that is not the issue. I pulled the car fax and the last reported mileage is 61,898; but, the dealership listed the mileage as 61,705 on my documents. That alone is a difference of 193 miles; but, the car was already over 62,000 miles when I was at the gas station less than a mile away after leaving with my purchase. Since it was only a few hundred miles and that doesn't effect the value of the car, I thought it was a simple mistake and I was exhausted so I went home to sleep. Later, I pulled out their AutoNation used vehicle 5 day/250 mile (whichever comes FIRST) Money-back guarantee and then I realized the car was already more than 300 miles over the 61,705 miles the dealership listed on my documents. Therefore, their AutoNation Money-Back Guarantee was already invalid (exceeded due to incorrect mileage) BEFORE I even left the dealership according to the documents ​they typed up. The dealership was already closed at this time; but, fortunately it has been less than 24 hours since my purchase so I will call when they are open in a few hours and ask them to correct the odometer reading mistake. (I noticed the previous reviewer talked about her trouble getting through on the phone and would rather email the GM. I hope that will not be my experience as well.) Huge lessons learned. I am buying a car for my kids next weekend, I will be well rested or I won't shop and I will take a picture of the odometer to check against the documents before I sign. If it was just an honest mistake as I believe it to be and they make the correction in a reasonable amount of time; I will continue to recommend them and update the 2 star rating of my overall purchase experience. To be continued..

Had my Benz serviced here for the first time and the service was impeccable.

easy to get in and out of. very friendly personal care

Ahmad Frozan was my Service Advisor and he was very nice and informative. I would recommend MB of Marietta.

I always work with Ashleigh in the Service department and she is great to work with!

I have a wonderful service advisor Terry Castro. He always helps me with good advice and explains all my service to me. I also was able to get a loaner car for the night. Very happy with Terry and Mercedes-Benz of Marietta where I purchased my car.

Great experience with Service advisor Terry Castro. Always great to explain everything in great detail.

Great Experience Everyone made you feel at home Sales manger Alvin and Salesman Steven were both caring and professional Would recommended to everyone I know

I brought my 2018 Sprinter Van for a check up between services as I was taking my family on a summer road trip. Before leaving, I asked the associate if they topped my fluids and he replied, “Yes.” Cut to a few hours in and I get a warning light that my DEF was low. Not 29 minutes after that I got a warning light about tire pressure. What did they actually do to the car I want to know? Why did I pay to make sure my children were safe if they wouldn’t bother to do what I asked? It’s a joke.

Making sure your day is open because you will be there a while. But well worth it!🤗

Bad experience since day one with the auto, apparently the cars they sell there are defective, I bought a new 2021 mercedes and from the first day I have problems with that car. the first problem was in the dash that wasnt working, i took it to the dealer and advice me that i had to leave my car for 2 days because they had to buy a new part and I was without my car 2 weeks. A month later the engine light went on and i took my car again to the dealer, now they are tell me it's the motor and I have to leave my car again until they fix the motor. Remember this is 2021 brand new Mercedes; apparently this vehicle is defective since you bought it. I explain that to the sealer the first time and of course hey didnt want to give me another one. I am no longer feel satisfied with this dealer or the vehicle. Very bad experience since day one. I feel that car is defective and I was sold as a new car.

I have had nothing but positive experiences from sales to service ⭐️⭐️⭐️⭐️⭐️

I have had a couple issues with my AMG and this dealership and specifically Ashleigh seem to go out of their way to take care of me. Thank you to Mercedes if Marrietta for actually remembering and excelling at customer service!

I always get my service at Mercedes Benz Marietta. I love it there. Robert is my service advisor and his great!

Ashleigh Nicholson is an AMAZING service rep. She always provides excellent service.

I DO NOT RECOMMEND! 0 stars! I bought my car on May 4th, a brand new AMG model… and since then the service at this dealership has been TERRIBLE! I have yet to receive my license plate bc the title clerk Shawanna had been telling myself and the DMV that she’s sent them a replacement check (several times) to process my title info but never did. Now they mysteriously want the DMV to send them a form to receive payment when that isn’t protocol and was never requested when they initially sent my original paperwork and check. I’ve been calling back and forth between the two for over a month now to see if they are doing their job as far as title and STILL THEY HAVE NOT. After 2 months it is an understatement to say that I am terribly disappointed and dissatisfied with this dealership. And from the reviews it looks like I’m not the only one lol Also I called the main line for a change and the receptionist was very dismissive and took 0 time to help me. I asked to speak with a manager and she would not help me with that.

Saw a used car they had online with 14k miles, got to the dealership after driving a hour and a half then find out the car has 74k miles on it. The old bait and switch.

Took my Sprinter based RV in for a recall and 20,000 mile service. The “recommended” service price was over $2,000! I opted for the basic service (oil, filter, etc) to keep the warranty valid. This price was still close to $500. I was looking over the invoice after getting home and noticed an item that said the air filter was “plugged”. There was no indication that this was corrected. I called the service advisor and she said this was not part of the basic service and since I opted for the lesser service they felt I could change the filter myself. She was right, I can change the filter AND I can change dealerships. I talked with the Service Manager and he said they couldn’t put parts on a vehicle without permission. I wasn’t offered the opportunity to give permission. Terrible customer service. I won’t be back!

My Service Representative (Dietrick Houston) is simply outstanding in every way. He ensures my satisfaction on every visit and repair. I?m hoping this survey response accrues direct benefit to his performance (and to involved service repairmen). Also, the customer wait area is superb: open, clean, and well attended.

The salesman Ron was very professional and Pleasant

Terry Castlow Is one of the best Service Representatives Ever. He goes above and beyond for his clients. He will find a resolution for the problem. Very attentive and great customer Service.

Just purchased a used Mercedes. Wanted it to be looked over and had Robert for my Service Mgr. I was there for four hours with no offer of a courtesy car or shuttle service especially after I was curious how much longer as I had things to do that day. He never came to find me and check in, I always had to find him. I watched other service managers be attentive to their customers but Robert was not this way with me. Upon completion of the four hours he said her would order the part they needed to fix my seat (which seat was working when I got in the car) and told me he'd call to schedule on Monday, this was Friday. Two weeks later he has never called and my seats works perfectly fine. I'm not sure if I am being treated this way because I bought a Mercedes from somewhere else and not there but I definitely wasn't treated like other owners who were sitting around me.

I love how helpful and knowledgeable Kathy Jerez was. She made the process go by really easy! I would definitely recommend my friends to come to this dealership.

I love how informative and helpful was Kathy Jerez. She made the process go by really easy and was very knowledgeable about my Mercedes Benz.

Terry Castro did an excellent job in communicating the timeline via email and phone in getting my car serviced. I had to change the time and he immediately sent an email in regards to that change. He was very friendly and helpful.

Hello, unfortunately experience wasn't what I thought it was. First, I was reluctant to purchase a vehicle from this dealership because I felt something wasn't right and my sales person wasn't honest with the entire sale. My niece came with me and noticed the "sale manager" was very rude and never spoke to me or even said hello welcome. He sat in the writer office for 40 minutes and laughed like it was a game, I was rushed out. I asked Quintin did I need to put money down? He stated no? I would have put 2,500 or more. The disrespect I endured from Sales mgr he abused his "management skills" and he knew how to use his poor customer service skills with me. At 62 yrs. I never thought I would get treated so badly. The GM, God bless him for coming to my rescue when I was close to having another mild stroke due to the sales mgr Ignorance.The GM didn't have the correct information because sales assoc and sales mgr took this sale unprofessionally. There were things that was never explained by sale person Quintin. Very bad experience. Lost money from this which kept my $289.00 insurance fee. I would never go back due to the disrespect I encountered.

I just had my car serviced there and they were so nice, friendly and professional. As always, CJ, my service advisor is great. He always takes such care of me. 😎

If you are looking for a new or used card, go check out Dave at Mercedes of Marietta. He made the whole process so easy

David Steinfeld assisted us in the process to buy a new car. He put a lot of effort in finding the car that best suited our needs. After the purchase, he has taken a lot of time to familiarize us with the MB app and showing us all the features of this new car. He is a salesman that cares you use all the potential of this new machine. Thank you David. Our friends will be referred to you.

This was a very positive experience buying a used car. The Auto Nation website had great photos and the moment we stepped into the store, we were greeted promptly and pleasantly. We had an appointment for our test drive and they had the car out front ready to roll. Our salesperson, Rita Turkin, was very friendly and helpful. My husband and I needed a little time to chat, so we were able to go to lunch before making our decision. Once we agreed that this was our car, we went though the paperwork process very quickly, they washed the car (it looked brand new) and we were on our way home!

I had an amazing experience at this dealership, very quick and clear communication with David. I was looking for a pre ownerd vehicle on the lot with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car. David was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.

The people that work there acted self important. Not friendly and welcoming like the other dealer we visited. Had to bring my vehicle back the next Monday to get the gas filled up and when the attendant that drove it up to the gas station and back and to get it detailed. Everything in the vehicle including my ice cooler was turned upside down and water leaking out. Did they bother to pick it up? No Did they attempt to put things back? No. My other issue was everybody I asked about my new vehicle, the common reply was I don't know. The only person who new anything of course wasn't there. Not at all what I expected from a Mercedes dealer. Really disappointed. However there is one person who I was impressed with. The gentleman who did the financing. Very professional and welcoming.

Our sales person, Ron, is a great team member. It was the best car buying experience that I've had.

Kathy deliver great Customer Service . Always return my call

The team at Mercedes of Marietta made the entire process smooth and easy.

Great experience. Would recommend. Dietrick was knowledgeable and good service.

Their receptionist for service is incredible. Juggles a million calls and people and never lost her wonderful attitude. An exceptional person.