My salesman, David, was very attentive. He listened to what I was looking for. We found a great car. I’m grateful that he went the extra mile to make sure my needs were met.

I just purchased a used vehicle from this dealership and I am very happy with the deal. David Steinfeld, our sales guy, was extremely helpful and professional. Everything went smoothly and David even followed up the next day which was thoughtful. All in all, I would highly recommend this dealership and David.

I had a very positive experience with Ray of the service department regarding an issue with my key fob. He was very responsive and informative regarding the issue and also addressed another concern of mine regarding the vehicle. I definitely would recommend visiting Mercedes-Benz of Marietta for any purchase/lease and service of a vehicle and I look forward to working with them in the future.

The service team provided excellent customer service during recent warranty and service work on my wife’s new SUV! Keep up the good work Terry!

Was happy with Ahmat Frozan’s overall customer centricity; the service center does take all day for a relatively simple servicing ( A and B), perhaps short staffed so I’ll give them the benefit of the doubt.

The sales people were great, but I can't say the same for the finance staff. Shop elsewhere for an extended warranty, or don't expect to get a refund for any unused portion of the warranty. The finance staff was completely unresponsive when I requested a refund for the unused portion of our extended warranty. The car was involved in a bad accident and totaled, but this dealership was unresponsive when requesting a warranty refund.

Great service as always! Best in town! Definitely recommend!

I would definitely give my Service Manager Ashleigh high marks, as well as Judy from the desk. Your "courtesy" car wash team leaves a lot to be desired. Exterior wash/ rinse, lite vacuum...minimal. There was no interior wipe, no clean windows. In the past, my car was returned to me looking clean and shiny, inside and out. Sad ending to otherwise great service.

I was having an issue with something on my new Merc GLC and no one was returning my emails or phone calls. Ahmed jumped in and came to the rescue. He handled the problem with urgency and professionalism. He took care of it immediately and even put me in a loaner car as to not have my day and schedule interrupted. He also had my car detailed while they had it, as well as other gifts to make things right. I can always count on Ahmed to deliver top notch service and dependability!!

I brought my 2018 Sprinter Van for a check up between services as I was taking my family on a summer road trip. Before leaving, I asked the associate if they topped my fluids and he replied, “Yes.” Cut to a few hours in and I get a warning light that my DEF was low. Not 29 minutes after that I got a warning light about tire pressure. What did they actually do to the car I want to know? Why did I pay to make sure my children were safe if they wouldn’t bother to do what I asked? It’s a joke.

When scheduling ask for Claiborne - Service Advisor at this location, he's easy to work with and knowledgeable about the questions I ask in each visit related to servicing my vehicle.

Great service Great people and a Great place to visit.....

DO NOT LET A MECHANIC NAMED JACOB DAUGHTRY FIX YOUR CAR! A mechanic messed up the paint on my Mercedes Benz and didnt pay a dime for it, I called back multiple times asking for them to review the cameras. My mechanic said that he would but never did and never called back. Other mechanics helped me learn stuff I wanted to know about Mercedes Benz cars and auto mechanics, but I definitely did not like the fact that a mechanic not onlu scratched my Mercedes up but didnt pay a dime for the damage either. Edit: one of the staff replied to the previous version of this post, gave me a number to call at, I called and no one called back AGAIN. Very low class for a Mercedes dealership👎

My experience was rough in the beginning but then Quintin made it an amazing experience.

Service dept. was very nice and professional. I had to get a brake light replaced. While replacing my brake light. The gentleman informed my husband my airbags were recalled. So they replaced my airbags also! Thank you so much!

From the moment I purchased my car in October to the my first oil change yesterday in July- this dealership has proven to have high quality service and amazing personal touch. Terry Castro, my account manager was outstanding, noting all details and ensuring my wait was pleasant. Wifi, coffee, and water was provided while I waited, and my car returned with new oil, wipers, tires rotated and detailed! Can't recommend this dealership enough - From a 3 Mercedes owner- #drinkingthekoolaid

I recently purchased a used 2001 Jaguar VanDenPlas from the AutoNation Mercedes dealership. They make me sign a waiver saying that the car is being sold "As-Is" and in less than a week, ALL OF A SUDDEN there's a LOW COOLANT warning ⚠️ on the dashboard. As it turns out the car has MULTIPLE COOLANT leaks in the tank and in the hoses. This leads to the car running hot on multiple occasions, as I repeatedly have to buy coolant and try to find the problem. So I FINALLY get it towed into a shop and see the long list of repairs that are needed. Come to find out, the coolant tank was inserted BACKWARDS and this began MANY PROBLEMS for me. I reached back out to the dealership to see if they would at l6 contribute SOMETHING for my over $1000 in repairs and they tell me "sorry the car was sold AS-IS." I UNDERSTAND selling a used car AS-IS, BUT when I REVEAL to you that mechanically the components were NOT in their proper configuration for my vehicle, that's NOT MY FAULT. Honestly, it seems like they did JUST ENOUGH TO GET IT SOLD and LEFT THE REST FOR THE NEW OWNER TO DEAL WITH THE REAL REPAIRS. IM VERY DISAPPOINTED ☹️ WITH THIS DEALERSHIP AND THEY CARE NOTHING ABOUT HELPING CUSTOMERS RESOLVE ISSUES WITH VEHICLES THEY SOLD.

I never write reviews but I was extremely impressed by Ron today..f you are thinking of buying at Mercedes Benz of Marietta, please do yourself a favor and go see Ron!! He will take care of you!! I'm so happy I found him! RON made buying easy and I felt like I found a friend in the industry I will always return to. .

Mr Walker was very professional and so informed on the car we bought. He made purchasing our car a pleasure and everything was taken care of ahead of time. I would highly recommend Mr Walker and the staff at Mercedes Benz of Marietta!

Making sure your day is open because you will be there a while. But well worth it!🤗

My Service Rep. Ms Ashleigh always provide prompt scheduling, she’s very professional and she make sure that whatever is going on with your vehicle she’s determined to find a fix and solution. Overall Marietta Dealership customer service is the best. Thank you Ms. Ashleigh

I've had many good experiences at MB Marietta before - not this time. Went in for an A Service which Mercedes-Benz says is oil and filter change, fluid level checks, tire inflation and inspection. The service advisor, Ahmad, tried to strong-arm me into buying oil treatment and fuel injector cleaner. He asked me to sign a service ticket on which he had handwritten and circled $387.00. When I asked for a breakdown of the costs of what was included he refused, telling me the oil treatment and fuel injector cleaner were all included in the A service. I told him I just wanted the basic A service and he responded that "Mercedes" doesn't want them to do just oil and filter changes! Again, that's exactly what the A service is supposed to be! I told him that's unfortunate and that I'd be going elsewhere for service - he let me walk right out. Wasted an hour of my time time driving down there and back - not to mention the time away from work. Very poor customer service... Very unfortunate...

The service is not great. My appointment was at 11 o’clock I wasn’t Greeted by my rep until 12:30. , Then, he was back-and-forth trying to help others while I was sitting there. At one point around 1 o’clock he said he was going down to talk to the service person to take a look at my brakes. He disappeared for another 20 minutes. After which, I was told inspection will be done. But he was for sure thought it was my brakes which is why I come in because my brake light was on??? He disappeared again and around 3:30 I got up to see what was taking so long as well as others customers in the waiting area.(all Visibly frustrated) At that point he saw me, He printed out something, Started to walk towards me and then the service person appeared. The price was outrageous to say the least and of course he wanted to do front and back brakes instead of what I initially came in for the front brakes. I asked for my car and decided not to use their services. Of course it took an additional 30 minutes for them to come backWith my truck. worst service ever, Not attentive, a lot of lollygagging and disappearing. Do not recommend Mercedes Benz please owned by AutoNation do not use!!!! Horrible customer service!!

Mercedes Benz of Marietta was incredible. Not only did they fix my roof but fixed the water damage it did to The interior of my car it looks great and I could not be happier with the staff. Thanks you Ashleigh and Joshua for helping my datget her car back

I have been looking for a specific car, a specific color and with all the extras I felt were necessary to make me happy. But of course, it was never in Georgia. They all seemed to be sitting somewhere over the rainbow far out of reach. Just when I almost gave up, I decided to visit Marietta Mercedes. Who knew that AutoNation had so many stores across the country!! And they “kinda sorta” were able to share their inventory list with other AutoNation stores. Lo and behold!! There she was in San Jose, California waiting to make her way to Georgia! It was the key questions that my sales rep David asked that helped make it all possible. He was straight up and to the point. He made the transaction seamless. After 30 minutes, I left feeling confident my car would make it across country without any problems. And so it did. From start to finish I remained informed via text every step of the way. Everyone’s usual complaint is sitting at the dealer all day just to complete a deal. I can’t say that here. My deal was completed with a swiftness. I got the car I longed for the past four months and we drove off into the Atlanta sunset. Thanks for getting it done. I hope the service department will continue to keep me satisfied and surprised. Great impression on a 25 year Lexus fan.

First of all, this is an Auto Nation dealership which (in my experienced opinion) pretty much says it all about what you can expect from this Mercedes dealership. So if you’re planning on shopping at this dealership, do not expect the “white glove” Mercedes experience that you’re used to. It’s more like the stories I’ve heard about shopping at places like Ford or Chevrolet. And I’m trying to be as polite as I can about this. But think about the service you’ve grown used to on the night shift at McDonalds and then imagine that while shopping for your brand new Mercedes and then get used to it if you’re planning on using this dealership for parts and service beyond your purchase. Because I can assure you, the difference between the guy that could care less at McDonalds and the service guy at this Mercedes dealership is only the uniform. And honestly, they really might be the same person. That’s all I have to say about this dealership. And to the dealership, I would say that I don’t appreciate the downgrade. Y’all are legitimately a low budget version of a real Mercedes experience and a fancy version of the McDonalds experience. And if that’s the kind of dealership you all want to be then keep up the great work. You’re doing a fine job of reminding me of the customer service I get at Walmart. Great job.

The service was very good. However, I had a coupon for 25% off all parts and services. My total bill was $2,000, and the service center only gave me a $150 discount, claiming that the coupon had a cap of $150. I thoroughly read the coupon, and there was no cap mentioned. I think the dealer should have honored the coupon.

Every thing was fine except my service took longer than stated by my service advisor. Further, PLEASE make sure that when the car is washed at the end of service that the settings on my music entertainment center is left alone. No one should alter my settings or turn my system on. Also, when my car is returned, I do not appreciate the loud music coming from the entertainment system that was not on when I submitted the car for service. Thank you

I took my 2020 E450 in for a warranty problem and they ended up charging me $828. Which in my opinion is price gouging. I will never have any more dealings with these people

I had the pleasure of Claiborne being my service advisor and he was awesome. He took care of my needs and made sure my car(s) needs where taken care of. Very nice guy! Warm Regards, Vernon

We purchased a new Mercedes Sprinter after AL dealerships would not even return phone calls. We have an animal rescue and our sprinter had been wrecked so a new van was imperative for our operation. Melinda, our salesperson, went above and beyond to get us back on the road. She worked diligently see that we had everything that we needed for our animals and drivers to ride in comfort and safety. She even followed up with us after the sale. The next time we need a new van I know who I will call! I highly recommend this dealership and Melinda for anyone looking for some awesome people to do business with!

Bad experience since day one with the auto, apparently the cars they sell there are defective, I bought a new 2021 mercedes and from the first day I have problems with that car. the first problem was in the dash that wasnt working, i took it to the dealer and advice me that i had to leave my car for 2 days because they had to buy a new part and I was without my car 2 weeks. A month later the engine light went on and i took my car again to the dealer, now they are tell me it's the motor and I have to leave my car again until they fix the motor. Remember this is 2021 brand new Mercedes; apparently this vehicle is defective since you bought it. I explain that to the sealer the first time and of course hey didnt want to give me another one. I am no longer feel satisfied with this dealer or the vehicle. Very bad experience since day one. I feel that car is defective and I was sold as a new car.

Super efficient experience, beautiful dealership, great salesperson.

My Service Advisor, Ashleigh Nicholson, always represents the Mercedes-Benz brand with a superior level of service that a customer would expect. She is professional and polite while ensuring that we followed the CDC guidelines, which put me at ease. The process is always seamless understanding my sense of urgency. She truly is an asset and my reason for returning. Thank you Ashleigh!

I have had nothing but positive experiences from sales to service ⭐️⭐️⭐️⭐️⭐️

I have had a couple issues with my AMG and this dealership and specifically Ashleigh seem to go out of their way to take care of me. Thank you to Mercedes if Marrietta for actually remembering and excelling at customer service!

When I went to drop my vehicle off for servicing on 7/5/21, I was not greeted by anyone and when I did speak with a receptionist, she was very rude. Speaking with my advisor, after I declined some of the recommended services, he became disinterested. He did not take the time to explain the services being completed to me. When returning to pick up my vehicle, I again was not greeted and the receptionist just told me to have a seat. After waiting for 30 mins because my advisor was speaking with his friends, I had to go to his office to let him know I was here to pick up my vehicle. He was unaware I was even there because the receptionist never told him. The service to my vehicle was good that’s why I gave 2 stars. The service I received, however, was subpar. I just believe if you’re going to work at a luxury vehicle retailer or in a customer service role in general, there is a level of professionalism we as consumers expect to receive. And on this day? It was not received at all. And for that encounter, I will not be bringing my vehicle back.

I always get my service at Mercedes Benz Marietta. I love it there. Robert is my service advisor and his great!

Ashleigh Nicholson is an AMAZING service rep. She always provides excellent service.

Joe and Aaron made an out-of-state purchase and trade-in beyond easy. The car I purchased is really special and, right before I gave them my trade, my windshield cracked. They were incredibly gracious about it and made the trade-in adjustment very easy. I can’t thank them enough, and I’m very happy with my new car. Thank you!

Real State of The Art Facility

Had service completed on my car - first time visiting this location. My service advisor, Ahmad was great …. kept me updated throughout the process — I appreciate Ahmad

I DO NOT RECOMMEND! 0 stars! I bought my car on May 4th, a brand new AMG model… and since then the service at this dealership has been TERRIBLE! I have yet to receive my license plate bc the title clerk Shawanna had been telling myself and the DMV that she’s sent them a replacement check (several times) to process my title info but never did. Now they mysteriously want the DMV to send them a form to receive payment when that isn’t protocol and was never requested when they initially sent my original paperwork and check. I’ve been calling back and forth between the two for over a month now to see if they are doing their job as far as title and STILL THEY HAVE NOT. After 2 months it is an understatement to say that I am terribly disappointed and dissatisfied with this dealership. And from the reviews it looks like I’m not the only one lol Also I called the main line for a change and the receptionist was very dismissive and took 0 time to help me. I asked to speak with a manager and she would not help me with that.

Terry was exceptional.

The service department is terrible. I have made 3 trips , one hour ten minutes one -way, and have not got the problem resolved and is paying for it. The issue was not probably evaluated and now they found other issues worth 10,000 dollars. FROM THE VERY FIRST SERVICE, I HAVE HAD NOTHING BUT PROBLEMS. The manager or CEO will not return your calls. Giving MB a bad name. BEWARE ANYONE PURCHASING from MB of Marietta........... TERRIBLE SERVICE AND YOU ARE THERE ALL DAY.

Very attentive. Keep to schedule.

Ashleigh Nichlson is the only reason I take my car to Marietta! She is the best !

Everyone at this location has been nice and helpful but the only reason I’m giving this location 3 star is because the lady at the very front desk entry when you first walk in has a nasty deposition for no reason! They really should consider having someone more friendly in the front as it gives off a not so good first impression. I have been to this location not 1 time but 3 times and her attitude is still the same. I honestly never write reviews but I had to this time.

Saw a used car they had online with 14k miles, got to the dealership after driving a hour and a half then find out the car has 74k miles on it. The old bait and switch.

Ashleigh in the service department is great! She is very helpful and quick to respond.

I’ve owned many brands but I’m always impressed my Mercedes level of service. The service department goes above and beyond for their customers.

Took my Sprinter based RV in for a recall and 20,000 mile service. The “recommended” service price was over $2,000! I opted for the basic service (oil, filter, etc) to keep the warranty valid. This price was still close to $500. I was looking over the invoice after getting home and noticed an item that said the air filter was “plugged”. There was no indication that this was corrected. I called the service advisor and she said this was not part of the basic service and since I opted for the lesser service they felt I could change the filter myself. She was right, I can change the filter AND I can change dealerships. I talked with the Service Manager and he said they couldn’t put parts on a vehicle without permission. I wasn’t offered the opportunity to give permission. Terrible customer service. I won’t be back!

CJ is the absolute best!!!! He is knowledgeable and kind. He has taken care of both of my cars for several years. He always provides above and beyond service. He's the best!!!

Great service… totally worth the drive. Thank you Ashley and the Benz team.

This was my 1st service after purchasing the vehicle. The Service Agent - Ahmad was really nice. He was very helpful throughout the process. He was patient and eager to explain things to me. Really appreciate it much.

Aaron took the time to show us all the details of the vehicle we purchased spending a lot of time answering questions and his patience was outstanding. The experience was very good. I would recommend them highly.

Terry Castro gave awesome customer service in providing information about my car and getting me taking care of in a very timely manner. He's an AWESOME guy !

It was my first time there, but it was very professional

Great customer service! Staff showed care and concern through the entire process.

I always have a good servicing experiencing at this location. Terry, my service advisor is great! Very accommodating, knowledgeable and friendly. I will be making this location my #1 go to for any servicing needs.

Aaron was my sales person, very informative and helpful not your typical car salesman, made you feel comfortable about the purchase .

I’ve been to this dealership multiple times but this last visit with Dexter T. was BY FAR the best! He was so personable, patient, and didn’t focus on “up-selling” me services but listened to my concerns and addressed what needed to be taken care of. He kept in the loop at every stage of my visit. He’s the type of person you want to have guiding you: keeping you informed and treated like family. I don’t know if he’ll read this but thank you Dexter for restoring my faith in that particular dealership!

Staff was great, but Im very disappointed I did not get a loner car for the amount of money I spent with my car.

Excellent service, Terry is fantastic!

Mercedes-Benz of Marietta is the only place I will take my car for service. Terry treats me like a VIP, they are honest, and always treat me like the only customer they have - even when busy. Highly recommend their service department!

When picking up my vehicle I was basically ignored while employees walked past me multiple times without asking if I needed help, why I was there…. I ended up calling my service manager from inside to get someone to help me. Once I did get some assistance and was taken to the checkout desk, I waited again. Once someone came to help, it was as if I was bothering them by trying to pay for my service. I’ve spent close to $10,000 in servicing with the dealership in 6 months. And now I won’t be going back.

My Service Representative (Dietrick Houston) is simply outstanding in every way. He ensures my satisfaction on every visit and repair. I?m hoping this survey response accrues direct benefit to his performance (and to involved service repairmen). Also, the customer wait area is superb: open, clean, and well attended.

Great service, knowledgeable employees and very comfortable lounge with great amenities

Excellent customer service.

The salesman Ron was very professional and Pleasant

I was treated with respect which included being on the time I was scheduled for. I was given information on the service & status of my RV. I have no criticism for the service I received. My service representative was very professional. I appreciate him providing a courtesy driver to take me nmy Grandaughter to Cumberlin Mall. THANK YOU VERY MUCH. for everything.

Terry Castlow Is one of the best Service Representatives Ever. He goes above and beyond for his clients. He will find a resolution for the problem. Very attentive and great customer Service.

Repairs handled adequately but rather overpriced.

I find it very upsetting when no one answers the phone when you are seeking status on your car! Dropped off two cars I had to call literally 20 times before I was told that my car was ready 1 or 2 hours ago. Very frustrating. Arrival and departure services are amazing. I’d give that 4 to 5 stars ⭐️ But status updates needs improvement going through the voicemail loop is very annoying.

I had an appointment early to just drop off my car. I was not going to wait for it. It was a matter of just dropping my car off and coming back whenever they called me to tell me it was ready. Well, I checked in, they told me my advisor would be right with me. I waited 45 mins, with my ride waiting for me. They obviously forgot about me. I asked the lady that initially directed me to the waiting area if someone was going to talk to me. She didn’t know. I went back to the bay ( check in area ) got in my car and left. I had a few friends tell me about this and I should have believed them. It’s a shame. i guess I’m going back to RBM, even though it’s a drive.

Just purchased a used Mercedes. Wanted it to be looked over and had Robert for my Service Mgr. I was there for four hours with no offer of a courtesy car or shuttle service especially after I was curious how much longer as I had things to do that day. He never came to find me and check in, I always had to find him. I watched other service managers be attentive to their customers but Robert was not this way with me. Upon completion of the four hours he said her would order the part they needed to fix my seat (which seat was working when I got in the car) and told me he'd call to schedule on Monday, this was Friday. Two weeks later he has never called and my seats works perfectly fine. I'm not sure if I am being treated this way because I bought a Mercedes from somewhere else and not there but I definitely wasn't treated like other owners who were sitting around me.

Been there twice and both times I was disappointed. Doubt there will be a 3rd.

Very pleasant place to do business. Everyone was super nice, not pushy at all. I bought a used car there, not a Mercedes, but they sure were beautiful.

I love how helpful and knowledgeable Kathy Jerez was. She made the process go by really easy! I would definitely recommend my friends to come to this dealership.

I love how informative and helpful was Kathy Jerez. She made the process go by really easy and was very knowledgeable about my Mercedes Benz.

Terry Castro did an excellent job in communicating the timeline via email and phone in getting my car serviced. I had to change the time and he immediately sent an email in regards to that change. He was very friendly and helpful.

Hello, unfortunately experience wasn't what I thought it was. First, I was reluctant to purchase a vehicle from this dealership because I felt something wasn't right and my sales person wasn't honest with the entire sale. My niece came with me and noticed the "sale manager" was very rude and never spoke to me or even said hello welcome. He sat in the writer office for 40 minutes and laughed like it was a game, I was rushed out. I asked Quintin did I need to put money down? He stated no? I would have put 2,500 or more. The disrespect I endured from Sales mgr he abused his "management skills" and he knew how to use his poor customer service skills with me. At 62 yrs. I never thought I would get treated so badly. The GM, God bless him for coming to my rescue when I was close to having another mild stroke due to the sales mgr Ignorance.The GM didn't have the correct information because sales assoc and sales mgr took this sale unprofessionally. There were things that was never explained by sale person Quintin. Very bad experience. Lost money from this which kept my $289.00 insurance fee. I would never go back due to the disrespect I encountered.

Ahmad, my service consultant was professional and made sure that my concerns were handled appropriately and timely.

Terry Castro made everything so easy. He provided updates on my repair and made sure that everything possible was completed to fix the issue. He made sure that I had a loaner vehicle so I didn't have to wait all day at the dealership. Great service!!

Great and prompt service as usual. Terry Castro is my service rep and he's always accommodating.

Terry was a big help in taking care of my vehicle. He was great with communicating with me about updates and being transparent. would definitely take my vehicle back.

I just had my car serviced there and they were so nice, friendly and professional. As always, CJ, my service advisor is great. He always takes such care of me. 😎

If you are looking for a new or used card, go check out Dave at Mercedes of Marietta. He made the whole process so easy

David Steinfeld assisted us in the process to buy a new car. He put a lot of effort in finding the car that best suited our needs. After the purchase, he has taken a lot of time to familiarize us with the MB app and showing us all the features of this new car. He is a salesman that cares you use all the potential of this new machine. Thank you David. Our friends will be referred to you.

This was a very positive experience buying a used car. The Auto Nation website had great photos and the moment we stepped into the store, we were greeted promptly and pleasantly. We had an appointment for our test drive and they had the car out front ready to roll. Our salesperson, Rita Turkin, was very friendly and helpful. My husband and I needed a little time to chat, so we were able to go to lunch before making our decision. Once we agreed that this was our car, we went though the paperwork process very quickly, they washed the car (it looked brand new) and we were on our way home!

I have used this Dealership several years and every visit has been more than pleasant. Very professional and attentive to customers needs. Service has been very well done. Service writers and service Dept is run like a well oiled machine. You will not be disappointed. Special shout out to Dexter at drive in and Tim shop mgr.

I had an amazing experience at this dealership, very quick and clear communication with David. I was looking for a pre ownerd vehicle on the lot with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car. David was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.

The people that work there acted self important. Not friendly and welcoming like the other dealer we visited. Had to bring my vehicle back the next Monday to get the gas filled up and when the attendant that drove it up to the gas station and back and to get it detailed. Everything in the vehicle including my ice cooler was turned upside down and water leaking out. Did they bother to pick it up? No Did they attempt to put things back? No. My other issue was everybody I asked about my new vehicle, the common reply was I don't know. The only person who new anything of course wasn't there. Not at all what I expected from a Mercedes dealer. Really disappointed. However there is one person who I was impressed with. The gentleman who did the financing. Very professional and welcoming.

Came in for air in tires and ended up needing 2 tires. They got me in without having an appointment and it looked like they had a very busy day ahead of them. Much appreciated!

Always great customer service!

Ashleigh was great. She took great care of me when my original service advisor had an emergency and was called away. I will definitely request her going forward!

Awesome Experience!!! Rod Favor, my car salesman did an great job listening to my needs for a new car and made my dream come true.

Great facility where everyone has a customer first mentality. No hard pressure sales techniques but logical questions. One of the best car buying experiences I’ve had.

Great service, warm greeting and also included drop off service. Car was ready in time as promised which was great due to busy schedule.

I checked in with the front desk and waited 40 min before finding the individual I had an appointment with and just walking into the his cube, which I found him alone and without customer. If your free please check to see if you have someone waiting.

Our sales person, Ron, is a great team member. It was the best car buying experience that I've had.

Andrew Walker, my service advisor did a great job. He was very helpful.

Mercedes is the first delayed ship where I have made a repeat purchase. Rhon Lee made my first and repeat experience memorable and I highly recommend him and this dealership for your next vehicle purchase. Rhon is truly the epitome of what customer service should be. I guarantee you won’t be disappointed. I’m loving my GLE 53. Thanks a million Rhon.

Nice service advisor Andrew. But feel I was ripped off in buying a new replacement key fob for MB ML-350 for over $700.

Kathy deliver great Customer Service . Always return my call

Great service and very professional. Thank you Janice the sales associate and finance manager Jarard who did an amazing job getting me into the ride of my dreams.

Extremely professional, kind, knowledgeable and excellent communication. They kept in contact with me every step of the way; kept their promise; vehicle runs amazing and ANDREW was OUTSTANDING!!

The team at Mercedes of Marietta made the entire process smooth and easy.

Ahmad and his service team always deliver a high level of care and expertise.. He always makes you feel comfortable and confident that you're in good hands, and all will be taken care of at the highest professional level.. thank you Team Ahmad!

Melinda helped my wife and I with our purchase. She is very knowledgeable and was so pleasant to work with. She went above and beyond after the sale also.

Claiborne was great.. I highly recommend

I recently took my vehicle for service on Thursday May 6th, and my service advisor Terry provided me with an excellent experience. I recommend this location for anyone with future service needs.

My 2021 GLE53 AMG is the second Mercedes I've purchased at MB of Marietta. I've found the professional sales staff to be customer focused with a desire to please that is second to none. In addition, the financial department did an excellent job of finding me the rate and terms I wanted and there was no high pressure to purchase "add ons". But the story does not stop there. Although, I've purchased my two most recent new vehicles here, I've had two other Mercedes that had been purchased elsewhere. In spite of that fact, MB of Marietta has taken excellent care of them both! This includes delivering excellent service my vehicles needed, being respectful of my time, getting me a loaner car when needed, etc. So, if you are looking for a Mercedes dealership that is focused on meeting your needs while delivering an excellent product at a reasonable price, here it is. I recommend this dealership along with people like Holly, Steve, Phillip, RJ, Ashleigh, David and others at Mercedes Benz of Marietta.

Great experience. Would recommend. Dietrick was knowledgeable and good service.

Their receptionist for service is incredible. Juggles a million calls and people and never lost her wonderful attitude. An exceptional person.

Me Lee was awesome. I did not like the total time it took to actually pay fir my vehicle due to inconsiderate people but I?m pleased with the car and the service department

Andrew is the best servicers I met at Marietta dealer.

David Steinfeld was very professional and helpful during the whole process.

Clean and Beautiful!!

Very professional and personable. CJ was extra helpful and attentive. Dealerships are often pricey but well worth it. Will definitely be back!

Ashleigh was great as a service advisor! Very polite and helpful with all questions. Great representative of your dealership.

I purchased a vehicle from this dealership over three weeks ago. They never paid off my trade in vehicle. After numerous calls to this dealership, to the manager and accounting I am STILL waiting for somebody to call me back. This place has engaged in the most evasive customer service tactics known to men. First they wouldn’t stop calling me to come in and test drive a car. Now that I’ve purchased one, I can’t get anybody on the phone to resolve a problem they have created. Customer service, to me, extends far beyond just the purchase it should extend to the time you drive off the lot too. How Ernest ever was allowed to become the manager here is beyond me? I’m still waiting for KAREN in accounting to call me back.

GM::ALFREDO GUILLEN KEEPS ASKING FOR THIS TO BE DELETED MY REVIEW KEEPS GETTING DELETED PLEASE READ YES I AM JEWISH MR GUILLEN !! FRAUD LIES AND DISCRIMINATION IN THAT DEALERSHIP .”they can’t sell me the car because of where I live “ what do you people think about that answer ?????? Then they claimed we got higher bids and the 3rd answer was that car they sold me belongs to a different client which he have ordered ! !!!!!!!! I have phone record showing how long they left me on hold and ignored my calls after taking my credit card info and making me sign all documents including bill of sales with vin number .! REMINDER I WAS ALREADY PAYING $20 THOUSAND DOLLARS OVER STICKER ! ALFREDO GUILLEN AND ALVIN ARE NASTY PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!! After selling me a car they went back with there word because they got MORE MONEY from a different client !!!! FRAUD . Plz someone contact me to prove it DONT EVER DEAL WITH THIS DEALERSHIP !! Had a very bad bad bad experience with a sales manager Alvin . They have lied to me took my information and stopped answering me and when I reached and spoke to there GM alfredo guillen and he had a nasty a very nasty attitude and he said he can’t help me to reach there corporate office AFTER TAKING MY INFORMATION AND MADE ME SIGN PAPER WORK AND TOOK MY CREDIT Card INFO !!!! AFTER ALL THAT HE HANG UP THE PHONE ON MY FACE !!!!!!!!!! If anyone from corporate wanna investigate this insult !!! TO ALL BENZ DEALERS AND CORPORATE BENZ OFFICES . This is how you trained to treat your clients ? With lies and frauds ? I would love someone important to reach at to me to explain how I got treated from Alvin and alfredo ! STAY OUT FROM THIS DEALER ! They are fraud

I love my new:pre-owned E Class. David Steinfeld found the perfect car for me. I highly recommend MBOMarietta!

Ahmad is great. He is friendly, honest, and helpful. After disclosing that I may have an electrical problem, he personally replaced my low beam light and did not charge me for it. Wonderful service.

Highly recommend this dealership! I was looking for a used CPO covertible (isn’t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I have to give a great review on the amazing customer service that, I received at Mercedes benz of Marietta. I contacted Stephen Moore last year in November 2020 when, I was searching for a particular vehicle which is the 2021 450 coupe. There were none of them in Georgia that where the color that, I liked. I looked online for over 2 months in almost 30 states looking for a particular color, and particular rim on this vehicle. I couldn’t find ANYTHING, because due to covid the e450 coupes weren’t even being shipped to any dealerships in the united states. So I called Mr. Moore back in January 2021, and made a appointment to order the exact vehicle that I wanted. I already had a 2017 c300 mercedes benz that, I bought brand new in 2017 which, I absolutely loved. BUT…………….. It was time for me to upgrade, because I upgrade every 3-4 years with my vehicles. Mr. Moore put my order in, and due to covid everything was delayed for production. I contacted Mr. Moore every few weeks to get a update on my vehicle, and he always answered promptly giving me a update which was a PLUS FOR ME! When my vehicle was finally built it was sitting at the port for a few months due to covid again which wasn’t under anyone control. So, I was just anticipating when my vehicle was going to be put on a ship to be sent to the united states. Well it finally got a ship date last week, and I went to pick my car up on yesterday 5-21-2021. MY car is sooooooooo beautiful, and I absolutely love it! During this entire process Mr. Moore was very patient, showed me the upmost hospitality, his customer service was phenomenal, and he was always very encouraging regarding it getting here in a timely manner which meant a lot to me. Then when it was time for me to go through the finance process with finance manager Jarard Johnson. He was very professional, made sure I was happy with the finance process, recommended a product to purchase that will later on benefit me, and treated me just like family. I was shocked at how smooth the process went, and even more happy that I got EXACTLY WHAT I WANTED WITH EVERYTHING! Mr. Stephen Moore and Jarard Johnson are the 2 people that you want to seal the deal on your Mercedes benz. I’m beyond happy and forever grateful for the outstanding customer service they both gave me. Mercedes benz are the sexiest, classiest, most sophisticated cars on the planet, and I believe that everyone should buy at least one in their lifetime. If you’re looking for a Mercedes benz no matter the color, year, or model STEPHEN MOORE is the man with the plan. He is going to make sure you are taken care of with the upmost respect, and make sure you’re happy with your decision. THANK YOU, THANK YOU, THANK YOU GUYS! You have made me soooooo happy, and as I always say “(MERCEDES IS FOR THE LADIES)”! :)

Highly recommend this dealership! I was looking for a used CPO covertible (isn?t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I was interested in exploring my options with a trade in and wasn’t expecting to leave home same-day with a car of my dreams! Ms. Janice was extremely helpful and knowledgeable and made sure the car was the best fit for me. The process was smooth and fast, however I didn’t feel rushed! She took great care of me and I will refer my friends and family to her in the future!

Janice Miller was very polite and very helpful, a very nice personality. Promote with a raise as soon as possible. Thanks Janice!

M-B of Marietta had the best match in my search for my next S Class. It was an hour and half drive to check it out, and we drove it home. From the receptionist who greeted us, right through till we left, everyone we met was genuine, professional and down-to earth. No put-on airs, no false smiles, just great people working hard to get us taken care of and to answer any of our questions. Our salesperson was Jacob Howerton, and he could not have been more pleasant to work with. He went with us on our test drive, and made us feel totally comfortable at the store. Jacob introduced us to Ernest Dixon, the General Manager, with whom we had a delightful chat having nothing to do with the sale. He is a former NFL linebacker, and it is apparent he runs the sales floor as a team effort, all helping one another. I think his leadership speaks volumes about the quality of this dealership. The finance manager, Jared Johnson, was also a delight to meet and to get me through the paperwork. The next day, I had a question about a couple of points on the sales sheet, and Jared responded with such clear explanations, that I was immediately and completely satisfied. He is a true pro. I think my wife summed it up best that evening when she said to me “with all the dozens of cars we have purchased in our lifetime, I think that was by far the most enjoyable purchase process we have ever experienced. Each individual was someone you would want to have as a friend. I would go back there in a heartbeat, despite the distance”. Not to mention, we love our new S-Class.

Where do I start? Let’s start with Mercedes Benz Marietta!! I went to another Mercedes dealership that was closer to my home to check out some new vehicles. Let’s say after several days of running around before work all to leave with no vehicle because the financing wasn’t right. I decided to go to Mercedes Marietta and let me tell you this whole team I work with restored my entire thought process about Mercedes Benz!!! I want to publicly thank my team. Stefan King was my salesman and when I say super awesome. He explained and broke everything down to me about the vehicle I had as a choice! Not only that but he got me in and out made sure I was well taken care of working to help get me the best deal possible and change the narrative of my previous experience. Ernest Dixon my sales manager!!!! Whooo!!! Nothing short of amazing he worked and worked on my behalf as well to make my experience and amazing one! When I say these guys took very good care of me and had me in and out they did just that! Now let’s get to the bread and butter of this thing.. my finance manager Jared Johnson...... Jared showed up and showed out!!! his great professional skills shined so bright on my deal I was almost blinded when we sat down To go Go over my final numbers after my test drive. I came in with a pre-approval already from capital one and when I say he beat that deal with Mercedes Benz he beat it like it stole something!!!! I got there around 9:30 and was headed home just in time for woke by 1pm. If anyone is ever in the market to buy Mercedes please go to Mercedes Marietta and see these guys TRUST ME! They will make it worth the drive and the time because they know how to treat they customer right.... I walked away with my brand new 2021 GLB 250 AMG package truck with more than I did at the. Previous dealership I visited with a suuupppperrrrrrrrr deal!!!!!!!! Thank each of you again!!! I will forever send any and everyone I know that want a Benz to your store.

Terry was fantastic as usual. Thanks again.

Where do I start? I went to another Mercedes dealership that was closer to my home to check out some new vehicles. Let’s say after several days of running around before work all to leave with no vehicle because the financing wasn’t right. I decided to go to Mercedes Marietta and let me tell you this whole team I work with restored my entire thought process about Mercedes Benz!!! I want to publicly thank my team. Stefan King was my salesman and when I say super awesome. He explained and broke everything down to me about the vehicle I had as a choice! Not only that but he got me in and out made sure I was well taken care of working to help get me the best deal possible and change the narrative of my previous experience. Ernest Dixon my sales manager!!!! Whooo!!! Nothing short of amazing he worked and worked on my behalf as well to make my experience and amazing one! When I say these guys took very good care of me and had me in and out they did just that! Now let’s get to the bread and butter of this thing.. my finance manager Jared Johnson...... Jared showed up and showed our his great professional skills shined so bright on my deal I was almost blinded when we sat down To go Go over my final numbers after my test drive. I came in with a pre-approval already from capital one and when I say he beat that deal with Mercedes Benz he beat it like it stole something!!!! I got there around 9:30 and was headed home just in time for woke by 1pm. If anyone is ever in the market to buy Mercedes please go to Mercedes Marietta and see these guys TRUST ME! They will make it worth the drive and the time because they know how to rear they customer right.... I walked away with my brand new 2021 GLB 250 AMG package truck with more than I did at the. Previous dealership I visited with a suuupppperrrrrrrrr deal!!!!!!!! Thank each of you again!!! I will forever send any and everyone I know that want a Benz to your store.

I'm always happy the Mr. Gaines and the prompt, friendly service he provides

Paid money for the things to be done on my car was fine when i left but having same issue again soent over $2,000 still back to square 1 tried contacted my sales rep still no reply :/

Ahmad is the BEST service advisor ever. He always communicates and goes above and beyond expectations. Always a GREAT experience when he is involved.

We bought our first Mercedes last December. It was a good experience overall. The salesmen were not pushy and made sure we were familiar with all of it options. I have had to call the dealership a couple times and had a hard time reaching people directly. Otherwise it has been s as good experience.

Excellent service

I have always had the most wonderful experience at this MB location. My service Rep is amazing. Thanks for your kindness and continued support.

Stephen Moore and his management team were great, respectful, honest and gave me their undivided attention throughout this process. I will definitely recommend them to family and friends.

I had a 9:30am appointment for service, I arrived a little bit early. I pulled into the sevice area, no one was there to greet me, I walked into the office and again no one greeted me. I proceeded to the customer service area to ask them to inform my agent that I had arrived. I sat there 30 minutes with no contact from anyone! Once again I went back up to the customer service are to inform them I still had not been greeted or contacted by my agent. Only then after my second time informing them that I was still waiting did I get seated at my agent's station. She was very apologetic as she was unaware that I had arrived. My car was serviced and I was out the door within 90 minutes of speaking to my agent.

Ashleigh and the team took care of service, two new tires, a recall, etc in just a few hours and stayed in touch so I could manage my day. I came back to a clean car. Much appreciated.

I had the pleasure of working with Quintin at Mercedes on Cobb Parkway, he’s awesome. He was very knowledgeable about each vehicle I test drove and he wasn’t pushy. He didn’t try to force anything on me that I wasn’t interested in just to make a sale. It was the best car buying experience I’ve ever had. Thank you Quintin!

Great service!! Each time l’ve taken my vehicle in for service I have been more than satisfied!

David Steinfeld made the process of purchasing a car fun, easy, and satisfying. He found my dream car in Florida and had it shipped to Atlanta, and he was right—its “Sweet,” and I love it. I will definitely call Dave the next time I am In the market for a car, and I will recommend him and MBOM to my friends.

It literally was the easiest car purchase I've ever made. R. Favor was of great assistance

Terrible - they damaged my vehicle and refused to accept liability even after it was viewed by the Police that the before and after pictures clearly indicated that the damages were not present before service...

Great service area .very clean and professional

Do not believe them when they sell you an Extended Limited Warranty that they claim can be canceled and refunded when you sell the vehicle. I've made numerous attempts with both the dealership & MBUSA who has also contacted the dealership to find out the status of the refund. The dealership has ignored all attempts. This has been a stressful nightmare that has gone on for months. According to MBUSA, the dealer has NEVER cancelled the extended warranty!!

Very professional in resolving the issues in my car.

Rhon was helpful and caring. Made my 1st Benz experience pretty memorable and even helped install my child?s car seat in my brand new GLB. That?s going above and beyond!

I submitted a request for help on line for a GLC coupe 300. They called me immediately because they had one I could test drive. Me and my husband loved it and bought the car that weekend. The buying process and communication was great!

When you are a customer at this facility, you might as well be a ghost. People go out of their way to ignore you and you are asked to take a seat a lot if you do seek out help. Won't use them for service again.

A Customerservice thank you I had a great experience servicing my vehicle thanks to great Customerservice a received fron the Mercedes agent Andrew

Waste of time. After marking a deal. I had to ask questions for the general sales manager but he just said no & said this is it either buy the vehicle or leave it. That was rude & not how you treat your customers & he lied saying the price was offered was by his boss which he wasn’t & he’s “off today” so that’s why he can offer a better better today. When I saw his “boss” 2 cubicle down helping another customer.

They are very unprofessional seems like they kept dismissing me when I was there no one is answering the phone and no one has contacted me or updated me about my vehicle. Can someone provide me with the corporate number ?? Not the one that their not going to answer

They make routine maintenance simple and was easy to get an appointment!

Excellent service. Sales associate easy to work with, helpful, and friendly.

Terry Castro is top notch!

Mr. favorrs was awesome great person, not just a salesman. My wife and I felt no rush or force to make a decision. My wife is happy with her GLE 350 AMG everyone made us feel welcome and they appreciated our business. Will be back in the future 😎 thanks Mr. Favorrs.

I recently bought my 3rd car from MBM and more specifically Rita Turkin. She is amazing and would not buy a car from anyone else. She is very attentive and finds the perfect car for me. All of my business whether service or sales have been pleasant and efficient. Thanks to Rita I have another great car!

I have been servicing my car with Mercedes Benz of Marietta for the last 3 years and each and every time I bring my car there I have fast and friendly service. Ahmad has been my service advisor most of the time and he is thorough and accommodating. Always a 10/10 top notch service. Nicole M.

Really appreciate Mercedes-Benz of Marietta taking my GLC300 in on the spur of the moment for a flat tire replacement AND then going on and performing my overall service that would soon be due. Couple that with really nice drivers who took me to and picked me up from my office that day and it was an experience worth sharing!

After taking my ML 350 in for an A service, I found out quickly that this dealership treats you by how much money you can spend with them. Went in for an oil change, came out spending $933.00. After a check of my vehicle, Terry called me back with the details of everything but what I went in to have completed. He was nice until I decided to have some repairs completed elsewhere. They didn?t even put a sticker in the window to tell me when my next oil change should take place. I don?t think that they changed the oil. So now l have to spend time on having it checked again. ???

Everything! The service is spectacular and the people are amazing! My experience was unmatched! Dexter provided me everything I needed a timely manner.

Andrew is delightful to work with. Super-attentive and thorough.

very helpful professional!

My visit was very Pleasant and professional, I would recommend all of my friends stop by this dealership.

I drove in without an appointment, They took care of me in a timely manner and also gave me a free car wash. Thank You

I was greeted and looked after beautifully. Clabourne was the sweetest.

My husband and I recently purchased a new GLC300. It was the single most frustrating car buying experience of my life. The problems at MB Marietta seem systemic. Over the course of the two weeks or so from our first visit to the time I actually got the my car, my husband and I became increasingly frustrated with the lack of customer focus in the showroom. The most glaring example of this is that nobody answers the phone over there — ever. Sadly, this relationship could have gone much differently if ANYONE had bothered to phone, email or text me periodically to give me an update on anticipated delivery. Even after the car finally arrived at the dealership, there were issues with it that could have been quickly fixed instead of the way it was handled. And they could have salvaged some semblance of a relationship if anyone, at all, had bothered to follow up with me on Sunday, Monday, Tuesday or Wednesday following my getting the car on Saturday evening to see how I am liking the car, and to ask for me to return to MB Marietta for my maintenance needs. In the interests of full disclosure, the one thing that did go right is they eventually did let me have a loaner vehicle for a few days while I waited for my car to arrive. They emailed me a week or so after I got the car to ask me to post reviews on Facebook and Google. I replied that I wasn’t sure they actually wanted me to do so, since we had such a bad experience. I enumerated how the transaction went and concluded by saying I would wait to see if anyone followed up on my email. It’s been more than a week, and no one has, so clearly, MB Marietta cares not one bit about my satisfaction. I won’t go back there.

Stephen Moore was direct, friendly, and efficient. I described to him which style I was looking for before making my three hour drive. I arrived to find the perfect car waiting on me. The process was quick, and I was back on the road in no time. His assistance is greatly appreciated. He was referred to me by a close relative, and I'll definitely send future buyers his way. 😍

Terry did a wonderful job taking car of my car service needs. Sometimes going to the car dealership is like going to the dentist when you find out what work needs to be completed. He eased the pain and his service and communication skills are flawless. Great work!

Would highly recommend for servicing your Mercedes Benz and also purchasing your new Mercedes Benz. Ask for Quintin for sales associate. He gave impeccable customer service. Gerard also was an awesome help in the process. Beyond satisfied and I will be referring friends and family.

Drew in service was great to deal with. He got both our cars taken care of. We will definitely be going back.

Robert was very attentive and went out of his way to make sure I was aware of every step of my car being serviced. Excellent customer service. Thanks Robert

Very professional and patience.

Poor customer service was my experience from the service department.

Always extremely helpful and friendly. I appreciate the complimentary exterior car wash, too. Thank you!

My experience with Mercedes Benz of Marietta was top tier. I appreciate Dave S for ensuring I found a vehicle that matched my wants and needs! He truly made the buying experience easy. Im riding super clean thanks to Dave(-: I was welcomed from the time I entered the dealership. I also appreciate Joe, Terry and Aaron for going over and beyond with excellent customer service.

The customer service was awesome. My service advisor Dietric was timely, explained the process with ease, and extremely manageable. I’d recommend this service advisor for any of my families Mercedes Benz needs.

I received a recall in the mail. I was too busy to manage it so I waited a week or two. I finally got the time to open the letter and read it. The next Monday was convenient for me to get it fixed. I called Mercedes Marietta and Monday worked best for me so I scheduled it for Monday dropped it off picked it up that same day and everything was done. Zero hassle zero scheduling issues. It could not have been more simple than it was. As a sidenote my service manager almost makes me feel like a good friend of mine. We have done business together before. His interactions with me makes me feel like I’m doing business with a friend. I truly hate having car work done (ever) but this type of experience couldn’t be any better, aside from picking it up while I’m asleep and dropping it off before I wake up in the morning..... ha ! that would be weird ! But that is the next level if they want to improve their service ! If you have a Merceides and your time is valuable, I trust this place to handle it. My other experience was as big of a mechanical job as you can have. It was a mess for sure! That too was a drop it off, tell them to fix it and pick it up! $18,000 of fixing my mistake (all my mistake, all real, I’m sure ! ) and it was 100% right when I picked it up..... $18,000 of work and no call backs needed ! Like I said the only way to improve would have been to get it done while I’m sleeping.... same night service ! Ha ! Or have it self drive it’s self to the shop ! Someday ! ?

Terry Castro is always outstanding whenever i bring my car in for service. I am so glad he took over as my advisor a few years back.

As always they exceed my expectations and my Service Advisor Andrew even drove me to work. Gotta love a Benz.

I had a very good experience. Robert, my service rep was friendly, knowledgeable and able to expedite my service so that my wait time was shortened.

Excellent customer service the process was great with great credit I got what I wanted

Ashleigh Nicholson my service advisor did a great job!!!! 10 out of 10 thank you for no problems Ashleigh

I was not happy with the car that I purchased & called & let the manager know, A few days later & he resolved everything for me! Thank you again Mercedes Marietta!

Terry was awesome! Great customer service! Great seeing him every time I visit!

Service Team was great even when my service person was not in the shop that day i returned to pick up my car the department help me with no stress and very professional. They took the time to explain everything.

very friendly and helpful. it wasn't a all day thing to get my car service

Very professional and efficient

David our salesman was very professional and helpful through the entire proses. He found me exactly the car in the color what we were looking for.

Very disappointed with the service department. You go in and they don’t even acknowledge you. Waited over 30 minutes just to get attended.

Courteous professional on time

Great service! CJ provided excellent service! Thank you!

From front end to back end this dealership is hands down the best! Terry in Service took very good care of me yesterday, the sales team Janice is an amazing saleswoman she feels like family now and even the general manager Alfredo is such a wonderful person not to mention so helpful! I would highly recommend this dealership

If things aren't right they will make it right. Interesting experience. Will buy again

The parts cost more at this dealership Don?t know if I?m being lied to about your car needs last time I was there recommend a transmission mount was broke when I took it this time to get a service when vehicle was done was told there is no recommendation at this time the mount never got fixed or was the mount never broke small thing to them but big to me dishonest to make more off people so really I don?t know what is needed to where I will take the care another dealership to make sure if I need a new transmission mount or not 200$ to find this out

RHON was really nice to me he assisted me in trading my 2018 GLA in for a new 2021 model that came equipped with all the bells and whistles I am very much satisfied with my purchase everyone did a wonderful job including the finance department getting me a very good deal thank you guys so much.

The buying experience was excellent. No hassle, quick and easy. They work hard to make sure you get what you’re looking for!

David in sales was amazing!!! He reached out and delivered. I’m satisfied, Thanks a million.

Andrew went above and beyond my expectations and needs with helping me with the car repairs and my ?Glory Midnight Blue Babes!?

My car buying experience was most pleasurable as David assisted me through the car buying process with ease. Very knowledgeable and valuable to me even after the car purchase as he provided much needed follow up with a Service Mgr to order and install missing car part that was discovered post purchase. Thanks again to Mr Steinfeld and I will definitely recommend him to others.

From the time I walked in the the dealership it was an awesome experience. I had been on the fence about purchasing a brand new Mercedes so I really just came in to browse and see my options. Jacob H. was my salesman.. he was the bomb. com!! Lol... He was so thorough and covered all the bases. He was able to answer all of my questions and got me an excellent deal. No money down, and literally out of the door in less than an hour!! Great experience with everyone!! Alvin the Director and David in Finance were absolutely the best as well. 100 ⭐️‘a and 100 thumbs up!!

Excellent service my salesman was very professional and patient through the whole process. I would recommend this dealership to everybody the place is clean and some of the staff are very friendly some not but whole experience was good thanks again Benjamin you was so amazing. Cheryl Douglas

Great service and great car! Overall good experience.

I highly recommend Mercedes Benz of Marietta, it’s a top notch dealership with a great staff. Michael Drew is a great sales rep to work with and the best of the best! He is honest and straight forward with you - these are qualities I truly appreciate.

Timely, prompt and courteous service. Ahmad was helpful.

The service department is wonderful! Always prompt and I feel like a priority any time I have been there. Ahmad Frozan has been great to work with each time.

The service was great,great and great I mean from the time I walked in the door they welcome me inn. And talked to me with respect they didn't judge me off my looks and I got the feel that they were really going to take care all my needs just as they did. And they are fast and friendly so I would say anybody that needs any kind of benz Eto service did go to Mercedes Benz of marietta and you want regret it.

Customer service not great

Mr.Moore & David💖 awesome ❤️

I am so excited! I just purchased the car of my dreams. In addition to the purchase, the customer service at Mercedes-Benz of Marietta was phenomenal. Joe Williams was my Sales Associate and knew everything about the car. His enthusiasm was very welcomed and his follow up with additional resources has been nothing less than super supportive. As well, they practiced social distancing and took all necessary COVID precautions while giving me a warm and inviting space to make a big decision of purchasing a car. Unlike other car purchases I have experienced over the years, the price stated remained the price throughout! No haggling or "making deals" was involved which was refreshing. I will be sending others to them and if I make another purchase, my dealership will be Mercedes-Benz of Marietta.

Quick and easy process. I got the 2021 glb. Stephen Moore was a great help and super professional.

I want to acknowledge my Service Technician Andrew! His customer service was the only reason I didn’t walk out when I had a scheduled appointment and no one else informed me that the service rep who was scheduled to meet with me was out. Andrew’s personable demeanor made him extremely approachable and he took care of all my car’s service needs I came there for, making sure I received a loaner vehicle and staying in constant communication. Thank you Andrew.

Very fine experience with customer service and securing the neeeded repairs.

Awesome customer service, CJ takes care of his clients!

Great service, my service manager provides quality service each visit

My experience was pleasant as usual. The team is very attentive.

Excellent services very friendly environment the best experience buying a luxury vehicle by for. I had the pleasure of visiting three dealerships and I found Mercedes Of Marietta made me feel special in every way I didn’t mind doing business with them. Class A services I recommend you see for yourself stop by tell them Carolyn Akins sent you🤣😇

They get the job done. Satisfaction is guaranteed.

My experience was pleasant as usual. Claiborne was extremely helpful and did a great job with getting me in and out quickly.

The advisor kept me informed of the status of my vehicle during my visit.

Very unprofessional I will never ever go back there to get anything done or buy a new car there they losing my business!! very bad service.... and they act like they don’t want to serve me as a customer I’m very mad..

Customer Service at its finest!

As always, Terry Castro was cordial, kind and very professional. My experience was superior.

I purchased my Mercedes from this dealership and have been taking my car here for maintenance and repairs. My service guy Claiborne has provided exceptional customer service and always makes sure my car is handled with care and all repairs needed are done correctly and timely. Claiborne is an amazing service worker and I commend him in taking pride in his job and making the customer feel at ease when handling my car. Great Job!!!!!

CJ provided excellent customer service.

The service provided was excellent, however I believe that I paid much more for the service than necessary. Over the phone, I was told that my service would be around $600. When I arrived, the first “package” I was offered was $1200! I never even saw a service on the pamphlet for $600! I should have taken someone with me who was more knowledgeable on the service that I needed.

My service advisor was Dietrick, he was super friendly and very helpful during the whole process. I drove a hour and passed multiple Mercedes dealerships but none compare to the Customer Service Dietrick gave!

Amazing service! Very friendly and professional.

I went to the sandy springs location first to look at the amg gle coupe, but they didn’t have the color i wanted so i went to Marietta The sales rep at Marietta recommended the coupe is not for me because i shared with her that I have a baby & a stroller, & it was much very expensive. The day I went to look at cars it was pouring rain, so I think she just didn’t want to show me more cars. We test drove the 450 which I liked, but I really wanted an exclusive car, so she began to show me a 580 gle, which I had never heard of before. I asked to test drive it & we did not have any gas so, she only allowed me to drive it a half mile. The next day she rushed me back at the end of the evening, & I told her It’s not a good night because there is to much traffic & i have a car seat that needs to also be installed. When i came back they then had the car inside the show room, & i Asked to drive it & they refused to even let me keep it running with the engine on inside, so there was no way I could test drive it. She then convinced me how much better the 580 was then the 450, & the financing guy rushed me into signing the paper work because he said the credit office was closing. I signed the paperwork for a lease on Thursday night at 8 P.M., i went to work on Friday, & Saturday morning contacted the dealer & said the car is not what I wanted & i Immediately drove to the dealer & the sales manager said the car is yours now, you have 50 miles on it. Are you kidding, I wasn’t offered to even test drive the car with gas in it. Also, i was not even sent home with paperwork. The sales manager was so rude & talked to me so disrespectful & did not try to help me at all. Buyer BEWARE stay away from this dealer, I will be contacting corporate directly tomorrow.

Quick, fast and thorough. Good team and very prompt.

Holly Handelman , was very helpful. She was very patient during my shopping process. every week she will call to check to see if I've already gotten a car.

Fantastic place to buy a car!!! I am so happy with my purchase

Ashley was fantastic. Organized and very knowledgeable.

Jacob Dougherty at Mercedes Benz of Marietta delivered exceptional and timely service to execute MB corporate recall n fix for the HVAC. It is professionals like him that continue my faith in the AutoNation group and more specifically Mercedes-Benz of Marietta.

Great service every visit. My service provider Dexter Thompson is the absolute best..

Ashleigh is always my service advisor. She is amazing and keeps me updated on the status of my car

Great Service. Friendly staff very nice dealership!

Andrew was very professional and was there on hand to answer every question. I recommend my fiancé to take her car there and we requested Andrew to be her advocate. Andrew g he as been an essential part in getting what we need with a third party warranty company.

Ashleigh was our service representative and she was extremely professional. She kept in touch with my wife throughout the process and made the experience a great one. We will always go to her for any service needs. Nice job Ashleigh.

I was shopping for a new car at Mercedes-Benz of Marietta online. I received a call from David Steinfeld and I told him exactly what I was looking for and he definitely delivered. After speaking with him I was able to get my Mercedes Benz GLE coupe (black on black). He arranged for a notary to come to me (I'm a travel nurse). He arranged for my Coupe to be delivered to me. He called me once the car was delivered and went over the features of the car and set up my app. David Steinfeld called me and kept me informed throughout the entire process. If you are looking for a car I would recommend visiting Mercedes benz of Marietta and ask for David Steinfeld.

After puncturing a tire and being forced to drive on the internal spare, a service representative was able to setup an immediate appointment to replace my tire despite being fully booked in the afternoon. His prompt response and friendly consultation was greatly appreciated I was in and out in less than a few hours.

Great with the time and service rep. Whoever cleaned the car, failed to vacuum under the floor mats. I think for $379, they would do another job.

I would not recommend anyone, to go to this dealership. Customer service was awful! Poor communication from advisor, Robert and the Service Manager was not available, that could explain why the service is so terrible! I was there for four hours, just to have a valve sensor replaced on one tire. I was charged $319 on a tire, I had installed with Mercedes Benz of Orlando. This place is a disgrace to Mercedes Benz! You expect great service from Mercedes Benz and that was not the case at the Marietta dealership!

I only let MB of Marietta service my car. They are professional and offer fair pricing. The service techs are the best in the field.

Robert Christian provided professional, knowledgeable, exemplary service. Pleasure to work with him.

A smooth seamless experience. Ahmad my service advisor is professional and a pleasure to work with.

David helped us find a vehicle we love. Thanks!

Ahmad was great! Very informative and knowledgeable. I'm looking forward to my next service!

From test drive to vehicle search to purchase...very pleased! and love the new car!

Fantastic customer service

Great experience and handling, constant communication, desire to deliver top service to consumer

Andrew was very kind and patient. His communication was great. He provided constant updates on my vehicle from start to finish.

The customer service here is really top-notch! I always get a clear explanation of what to expect and a breakdown of the cost for repairs/service. Terry Castro is an exceptional staff member. Kept me updated all through the process. I am also provided a courtesy vehicle when repairs take a while.

Robert was very helpful. MB of Marietta does a great job staying safe and efficient. Highly recommended!

Nick was amazing he made me feel comfortable with my purchase he took his time and thought of my best interest he felt like I was talking to family he is a great employee and deserves all the recognition I’m I truly happy with my purchase thanks again Nick

My car was checked in on time and Ashleigh was very kind and professional. She kept me posted on the progress of the service visit and applied a discount on the total even though I had forgotten the "coupon" at home.

Great service today at my Mercedes dealer in Marietta. I was greeted promptly and my car was return earlier than the time promise. Thanks Terry and the excellent service team.

Robert Christian is the best service advisor at Mercedes-Benz of Marietta!!! Every time I have brought my vehicle in, he has personally made sure that I was taken care of and everything on the car was serviced correctly. Robert has the ability to create and build customer relationships, quick response times, and he always follows up. I am a very happy customer!!!

Robert Christian is the best service advisor at Mercedes-Benz of Marietta!!! Every time I have brought my vehicle in, he has personally made sure that I was taken care of and everything on the car was serviced correctly. Robert has the ability to create and build customer relationships, quick response times, and he always follows up. I am a very happy customer!!!

This was the best car buying experience that I've ever had. I truly appreciate the time and your staff. Thanks Stephen.

Nice dealership my family has been going here for years. Would say it was better when privately owned. But overall good place friendly staff!

Great personal experience with dealership. Amad has been great when I brought my car in for service.

Service diagnostic rates are WAY too high nowadays. $400 just to tell me what was wrong with my A/C? We're not talking about digging down into the bowels of the engine to find some mystery leak here...most likely, this one involves hooking the thing up to a machine that will tell you what's wrong with it. I understand there is technician time involved, and could appreciate a half-hour of labor or even a full hour if it were more complex, but $400? Looks like a revenue generator for the service department to me. As a MB customer for more than 40 years - my father got me hooked in the 70s - there appears to be an ever-worsening companywide tendency to overcharge for stuff due to the 'value' of the brand, and the relative affluence of those who choose to buy MB vehicles. Rates should be more closely related to the actual cost to perform the work, not what we think the MB customer can afford to pay. The staff at MB Marietta is phenomenal, but the numbers? Not so much...

Terry at the dealership is an awesome service rep. He keeps me posted at all times. Always happy with his customer service!!!

My service advisor Dexter Thompson was very thorough, knowledgeable and provided excellent customer service

Excellent service

I received excellent customer service and had no with my trade and purchase. Everything was done in a timely manner.

My sales person was very nice well informed about the car I wanted. I wanted a s550 and she didn't try and sale me anything but that. The problem I had was trying to get a scratch fixed it took two months then when I got my car back it was very dirty. The back door that was painted showed all the buff markes all over the door. Not happy at all but the people that work in sales are very nice and helpful I must say that.

Wife and I opted to casually visit MoM 10 days ago after driving a 2019 GLA 250 at another dealership. Wasn’t sure if we could get a better deal, newer, with fewer miles. We were welcomed and introduced to MoM by a very personable and knowledgeable David Steinfeld. David listened attentively to our outline re: car requirements and in a very short time found us a 2021 GLA 250 at another dealership with only 2000 miles. He then secured a similar GLA on the lot for us to test and described all accouterments and answered our questions. It was obvious David knew Mercedes front to back. After very little “haggling” he offered us chocolate and that cinched the deal.😂 Good offer on trade in, right car, right year and right price. Our car arrived in 2-3 days and, with Jarard’s guidance in finance, the purchase was secured. Had some initial issues getting the car to communicate with wife’s phone but Mercedes I.T. addressed the issue which we’re comfortable should be remedied soon. David also helping to process this issue also. I normally HATE to buy cars but this process at MoM was smooth.

I was in contact with sales associate Stefan King for over an hour yesterday morning working to complete the purchase process on a car I found online. Signed and returned the pricing sheet, sent copies of my DL, insurance card and credit union pre-approval letter. It's been over 24 hours and I've yet to hear back from him, even after leaving a voicemail. I can't imagine a reasonable situation whereby a sales person ghosts a prospective buyer. I'm now looking elsewhere for my next car.

I want to say my experience at this dealership was my best experience in a very long time...my sales rep Rita Turkin made it happen, even when I was so fustrated she still remained professional, catering, thoughtful & helpful throughout my experience in making my sale....Due to having a lot of patience & assistance by Ms Rita, I am now driving my dream car GLC 300 coupe just in time before my birthday next month......Thank you so much Rita Turkin...you are a very kind person. I hope you get rewarded for all of your hardwork for the past week.....

My sales person was very nice well informed about the car I wanted. I wanted a s550 and she didn't try and sale me anything but that. The problem I has was trying to get a scratch fixed it took two months then when I got my car back it was very dirty. The back door that was painted showed all the buff markes all over the door. Not happy at all but the people that work in sales are very nice and helpful I must say that.

Never call back, terrible customer service

Way too expensive/overpriced for the service I received.

I went to this dealership for repairs and was satisfied with the work performed. However, the customer service was poor. I was charged twice for my services and told there was nothing that could be done and only my bank could reverse what happened. This set my family back tremendously due to the careless approach by the service advisor. The situation was eventually handled, but hurt us financially for a weekend. The dealer offered a discount due to our "inconvenience", but this discount was minuscule in comparison to the financial impact of this issue.

I came in for my scheduled maintenance last week, and was so impressed with the customer service I received. Drew was my advisor, and he was top notch. He took the time to ask about any issues I had with the car, and made sure to follow up on everything I mentioned, however small. He made sure to call me with updates, and went out of his way to make sure I was taken care of while my car was in the shop. Two years ago, when I had a tire issue after buying the car, I did not get that kind of service. Quite the opposite, in fact. It was a bad experience, which was later rectified, but it left me with a bad taste in my mouth. Thankfully, this time was nothing like that. Drew treated me like I was his first priority, and I don’t dread taking my car in now. Thank you for a much better experience! Well done.

Great customer service. Waiting area needs a little bit of improvement. An to have refreshments available.

Very impressed with the service I received. The service crew was outstanding . Very pleased to be a member of Auto Nation.

After a warning that my tires were low on air, I stopped at Mercedes. Andrew Walker was a great help to me as I had a nail in one of my tires. He explained about replacing the tire and answered all of my questions. It happened to be during lunch and I had no appointment but he still accommodated me... Thank you!!

Dexter, my service rep, was very knowledgable, professional and excited to have me as a customer. I'll recommend him to anyone who's looking to go to Mercedes Benz of Marietta for servicing.

Ashleigh is the greatest representative for not only handling the servicing of my car but also as an example of the great people I have dealt with at this dealership. She is a real treat.

Had a wonderful experience at Mercedes of Marietta! Rachael helped me pick the perfect car and the manager was wonderful as well! They made it such an easy process! Would definitely recommend!

The overall service at Mercedes Benz of Marietta is "Top Notch" High-Level Service _ The entire Team, that included Aaron Spruell, Sales/Rep, Alvin Spruill, Sales Manager, and Jarard Johnson, CSF, are Extremely Professional, Knowledgeable and Respectful _They listen to your needs and specifications _ provided with guidance for understanding _ I purchase my 2nd CLA250 on Feb 2021, from Mercedes Benz of Marietta for these reasons _ I highly recommend this dealership to anyone that wants to experience the real meaning of owning a Mercedes Benz vehicle. Jane Alleyne

If you ever need a vehicle definitely see Janice she will take care of you! Also the general manager Alfredo is amazing

Absolutely terrible experience. Quite a joke to be honest. This dealership will try to squeeze every penny out of you. Terrible customer assistance and the manager was absolutely nowhere to be found. Corporate Mercedes-Benz should be called about this dealership. I went in with my 2010 E550 sedan for a scheduled oil change in addition to taking care of a recalled airbag(passenger side) on the model. In less than 24 hours, both struts on the left and right front side tires blew. The car is literally sitting on the ground. They blamed the situation on a “car wash” I am absolutely embarrassed in the entire staff of Mercedes-Benz Marietta. The mechanics 🧰 have pathetic statements regarding the details of the inspection and service if you ask me. It absolutely makes no sense.

Great and honest 👌 service

Excellent customer service. Deitrick Houston was helpful, informative and courteous. Thank you.

Contacted the dealership through the e-commerce portal and they connected me with David Steinfeld. From the first time David reached out, he was professional and courteous. I was very specific with what I was looking for and unwilling to budge. David went above and beyond to search their entire partnership of inventory and presented so many options for me to choose while keeping an eye on my stipulated budget. It’s clear he knows the MB brand, it’s features and all the packages but what makes it a pleasure to work with him is that he truly listens and cares about getting his potential customers in exactly what they are looking for.

It's expensive but it's expected when u get the quality of a benz

I have had my MB serviced at MBM for several years and that experience was great an- expectations for the buying process was very high. Holly Handelman did a great job for my wife and I helping us find the right car for my wife and exceeded those high expectations! Thanks Holly!

Outstanding! I always have a great experience when I visit!

Another great service from Marietta Mercedes Benz. CJ was my service representative and did an outstanding job explaining the service details and providing me a few options. Thanks. I decided to stay and wait for the car given I had some work I could do from the customer lounge area. WIFI worked great.

My experience was great. CJ was very informative about what I needed to know to keep my car in good condition..

Over $600 to replace wheel speed sensor. $519.99 labor and $120.77 for part. Less than an hour to replace part.

Everyone was so nice and helpful from the sales department and the finance department!

Janice Miller is an awesome salesperson. She had the vehicle I wanted all ready to go .. the process didn?t take long it was truly one of the best car buying experience I have ever had .

Yes yes yes. Ashly my service advisor does a great job.

Friendly and professional service. I highly recommend the location (810 Cobb Pkwy, Marietta) and the Service Advisor that helped me, Dietrick Houston.

I recommend this dealership anytime and to anybody! Recently I visited Mercedes Benz of Marietta and was very pleased with the services of my Salesmen Rhon and Sales Manager David. They both went above and beyond to make me a satisfied customer! I didn’t or even could imagine I would drive off the car lot in a 2020 Benz but I did! Thanks to Rhon and David for working so hard to make me a happy satisfied customer!!!!!! Love Mercedes Benz of Marietta!💜

I have been taking my car to this particular Mercedes and have always received stellar service.

Every time I visit, Dexter goes above and beyond his position. Each time I?ve been given a loaner vehicle, I received it not clean and unsanitary. Dexter always make sure he cleans it himself. His customer service skills are exemplary!

Good experience with Mercedes in Marietta. Will continue to have car serviced there.

My service advisor CJ was on point getting update for me on my car service/repair.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I’ll return to the Marietta location to meet with my new advisor Ashleigh.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I?ll return to the Marietta location to meet with my new advisor Ashleigh.

CJ Gaines did an excellent job making sure I was taken care of during my service visit.

I received Excellent customer service when taking my car to receive an oil change.

Ahmad is the best with giving information and service for my car. I just wouldn’t consider going anywhere else. Especially as a woman, I feel that I can trust him. That’s so important.

I brought my car in for 3 recalls. The most critical one was related to the infamous SBC braking system. this was handled to my satisfaction. All error messages were deleted on the onboard computer, and it was very nice to no longer see the red warning message on the dash. One of the recall was no longer performed from free, apparently I missed a deadline by a few months. It is component of the fuel system leaking inside the car, under the rear seat, where your children ride... another known issue on the E350. Yet I was charged for the diagnostic as no one caught the expiration date. The service advisor told me I should be happy as I was getting the SBC system repaired for free. Nice! :-( The last recall did not apply to my car. The dealership offers a free carwash; my car exterior was washed and the interior vacuumed but there was still a thick layer of dust left on the dashboard, door panels and handles, etc... I drive my car in all weather and conditions. So I guess no one performed a final check before turning a car over to the customer. I realize the carwash was at no charge but I expected more from a Mercedes Benz dealership. Someone gave me my key and pointed to my car in the driveway... Maybe I'm too picky

Received prompt expert service for tire replacement. Thank you

My GLC 300 4 matic engine light came on and I called for service. It took a few days for the part to come in, but I am satisfied with the great service provide to me.

I reached Malcom Mackey in early January and scheduled an appointment for two weeks later - 1/25/2021. At our appointment Mr. Mackey began our meeting showing me the available inventory that met my criteria. I was able to identify two models that satisfied my request. Mr. Mackey prepared paperwork and emailed it to me. Our appointment lasted just over an hour. I found this encounter extremely productive! The customer service I received was exemplary - from the best use of my time to the thoroughness of the documentation I received at the end of the meeting. I returned two days later to complete my purchase. Again Mr. Mackey was efficient and customer focused. I spent considerable time with Byron, assigned to be my ?product specialist?. Byron was extremely knowledgeable, informative, and patient. That young man has a very pleasant demeaner, an arresting personality and was very well prepared for this assignment! I do not have the name of the gentleman that managed the purchase paperwork for me, but I found him very efficient too. All in all, this purchase experience was impeccable! Mercedes Benz of Buckhead ran like a precision machine for my purchase with customer service being the key takeaway for me! Thank You!

There was no pressure to get a deal done. I was shown several vehicles to test drive and given feedback on each. Once I decided on a vehicle I did wait for a long period before everything was finalized. Overall, it was a good experience.

Terry Castro is an outstanding service rep. He was attentive to my concerns while friendly and helpful.

Terry Castro is my service advisor he always goes above and beyond for me! Thx so much Terry for always taking care of me!

Recently purchased a vehicle and was very pleased with the sales staff! Very attentive and accommodating.

Terry is a huge reason why I go to Marietta M-B. Terry is a huge reason why I go to Marietta M-B.

Thank you for your servuce, my advisor Robert was very helpful and attentive.

Robert in the service Dept is very good, gets the job done in time and I have never had to go back for the same repair they fix it right the first time. They don’t “recommend” you to do unnecessary things like some other dealers would and also provide a clean loaner vehicle every time. I have been going there since they have opened.

Andrew and the service team provided services which were efficient, professional, and outstanding!!! I look forward to returning for my service next time around.

Brought my C300 in because backup camera stopped working. Customer Service Rep. Ashleigh Nicholson had me in and out in a short amount of time and kept me informed about my car the whole time I was there. Plus they washed my car when they finished the repair. Great job ----- Thank you.

Service center and customer service is outstanding! Very accommodating and friendly

This was my first experience with MB of M. The large, clean, quiet, and friendly waiting areas allowed me to get some personal reading accomplished; I didn?t mind at all spending MLK, Jr?s Day in this type of environment!! Andrew was very helpful and very knowledgeable!! I look forward to seeing and getting to know him as my adviser as it relates to maintaining and servicing my 2006 Mercedez Benz????

Awesome! They really work with you to get the payment where it needs to be.

The salesperson are not knowledgeable about their vehicles I purchased a new car that was not checked out no fluid in when she’ll wipers and sales person was not knowledgeable of the operation of the vehicle there were multiple errors in paperwork sales person promised feedback not provided This is not the service that I expected with the purchase of a new Mercedes

Ashleigh Nichlson was great ! She the best I have ever worked with.

David Steinfeld took care of everything and he continues to follow up with us even after the sale. The entire purchase experience took less than two hours. He prearranged everything that we wanted in my SUV.

I had my car in your shop in December 2020. 800 .00 dollars work done. Did you REALLY charge me $40.00 to use my debit card???????????????

My name is Dr Coleman and I am a recent customer at Mercedes-Benz Marietta. Alecia was my sales agent and provided me with some of the best service that I have received in my recent dealings with Mercedes Benz. Unfortunately she was exposed to COVID19 so I did not get to close out my deal with her. Since that time my experience has been down hill. I purchased the vehicle 2021 GLE and was promised that the windows would be tinted in with the sale. To my dismay when closing the deal on my vehicle they weren?t. I reached out to Alecia and she was able to resolve the issue for me so I thought but I have been in on 7 different occasions to find that my request still has not been successfully meet. On my first visit I took time energy and money out of my day to learn that the person that does the tinting was not available. I was rescheduled for the following Monday. I got here waited on my services and it was not what I SPECIFICALLY requested on my initial visit with Mr Robert Christian. Mr Christian completely disregarded my directives and gave me what he wanted me to have. When I asked for a manager I was meet by a man who said that it would be fixed but I would need to come back. The next day that I was scheduled to come back I received a call from Mr Christian saying that I would need to be put in a loaner and my car sent out for service. I agreed. It took a couple days for my service to be complete. I arrived this morning early to retrieve my vehicle but to my disappointment the serviceman that greeted me could not locate my vehicle but when he did he tried to turn a vehicle over to me that was unclean with leaves all over it which says to me that it had not been properly sanitized or cleaned. Getting into my vehicle I noticed that my warning sticker that was attached to my drivers side window was no longer affixed and that the shop for where it was serviced left scratches on my passenger side and all their work debris (sticky stains and things on my interior) This is an outrage to me considering that people are dying and we are in the middle of a pandemic and my car has come I contact with so many different bodies and no one thought to disinfect or clean a brand new vehicle. I know this is not Mercedes Benz standards of excellence and I question why I have been treated so poorly in my experience.

I was called due to an airbag recall, from the initial call to arriving at MB Marietta, the service was impeccable. I commend the staff on A1 service indicative of their brand and the reason MB is the only brand I purchase. Great job!

I brought my vehicle in for service. My service advisor, Terry, was great. He was very thorough in advising me what needed to be done. He covered everything. He was very attentive and kept me informed as to how the service was progressing. I look forward to working with him in the future.

I would like to thank my Service Advisor Dexter T. for being very professional in handling my service issue in a timely manner.

Pretty good purchasing experience, people are very nice and friendly!

I had a great experience with Rachel Helie at Mercedes Benz of Marietta. She was quick to respond to my inquiry on a pre-owned Audi they had, she had the car clean and ready to show when I arrived and made the whole transaction quick and enjoyable. Thank You, Rachel!

I am annoyed that the oil which is good for 15,000 miles had to be changed after less that 2,000 miles. The Mercedes service book indicated the transmission oil is changed at a B service but there was no evidence of that on the service invoice. I was told by the service advisor that the service would require 3 hours but the car was presented to me after 2 hours. As a former member of a diesel engine manufacture's parts/service organization this tells me the not all the operations were not performed or they were not performed to the best standard. (Maybe that extra hour would have covered changing the transmission fluid.

Ahmad is always attentive and makes the visit and wait comfortable.

Great first time experience. Customer service and servicing was great!

When you walk into this dealership no one greets you even when you walk up to the parts desk intially they are preoccupied with playing on their phone then when they notice you they act like you are bothering them being present. On top of that the guy at the parts counter pulled down his mask to talk to me while we are still in a pandemic. Overall the customer service has been below average. The location is close to my house the service is just ok they don't t top off your fluids, your car comes back with mystery scratches and they dont reset your service indicator warning message. I can't say that I trust that they are really working on my car for the service I paid. I dread coming to this location the staff are so bla and unhelpful. I will start going to Mercedes Benz of Buckhead I had enough with this location.

I have a 2016 Sprinter Van 3500 and use it commercially in expedite business. I believe this vehicle is not built well enough to withstand the miles it faces in commercial driving. I now have 317000 miles on it and have had some VERY extensive repairs on it through the past 3 years. Last year alone I put over 20k in repairs then you add in the regular maintenance cost. If I had purchased this vehicle for local use I'm sure the results would have been better.

I can not begin to adequately express my gratitude for Stefan for his excellent customer service. His high level of professionalism and product knowledge was unmatched! The entire experience was pleasant from beginning to end. On December 28th, I took my vehicle for a test drive, completed my paperwork with finance, and drove off of the lot all within an hour. To date, I have not experienced such great service by a dealership. I would also like to add that Jared Johnson, the finance manager, was amazing! He took the time to explain my options and operated with integrity and compassion. The icing on the cake was the amazing music he played while completing I completed the documents. Overall, my experience was pleasant and is solely attributed to Stefan and Jared.

Ahmad, was extremely personal, professional and efficient in making my visit to the Marietta dealership a very satisfying experience.

Terry is an excellent service man. I really appreciate his prompt service.

This dealership offers great customer service with quality affordable work. Fast wait times as well, definitely going back for my B service. :-)

Ahmad Frozan is very professional. Awesome customer service.

My daughter went to visit family in GA w/ her C230 MB. She encountered mechanical problems and I called around the ATL area an NO ONE including RBM of ATL wanted to touch the car!! Mind you RBM sold us the car! Regardless I spoke w the service MGR at Marietta MB and he agreed to help us get back home which is currently in Collierville TN. Our children live in ATL so that is why we have such ties there. After speaking w Jake Doherty, Alfredo Guilen and also Andrew Walker they agreed to help us out through the Holiday Hubris. They got my daughter on the road after diligently working on it all day and they were able to loan her one of the newer ones which she LOVED. WHOM do you think she will be buying the car she loved from now? MB of Marietta that’s who. We own 4 MB cars, just worked out that way and we love all of them. It truly distresses me that a few of the “Big named” Mercedes dealerships just didn’t even want to LOOK at the car to get it back on the road. Lesson learned! From now on go to MB of Marietta for your mechanical needs! They exemplify the standards that ANY MB dealership should have!!

Great experience and super staff!

Ahmad Frozan was my service advisor. Was very pleased withAhmad He was courteous and professional and took the time to take great care of my car . Great job Ahmad Look forward to your service when the time comes

Thank you Terry for making my experience at this location great. Because of your excellent customer service skills, your knowledge and warm and pleasant and attitude . I don?t mind traveling our of my area because of the quality service you give .

Excellent service on my GLK350 had a recall on the air bag , was in and out faster than I figured .I would recommend their service department to everyone

I had a recall on a airbag issue. Took my car in the wait wasn’t too long and everyone was friendly . I will definitely recommend Mercedes-Benz of Marietta

Rita and Albert made my experience a wonderful one! They knew what l wanted and worked with me to make it happen.

Fast, friendly and easy

Terry Castro awesome customer service he made my visit a great one I appreciate him and his services

Ahmad Frozan my Service Advisor is the BEST! He repaired my MB 2013 GLK side mirror. He was cooperative, knowledgeable, and took the time to explain the repair work and cost estimate. I would recommend Ahmad my service advisor for repair and service maintenance to anyone at anytime.

I’ve been taking my car here for years. Customer service is great, appointments are fast and efficient and location is easy to get to. Thanks Ahmad for taking care of our SUV!

Always performs a phenomenal job. Very professional!

Amazing service and clean atmosphere and an amazing staff that answers all questions

The service I received was unprofessional as can be I received a grocery list of recommendations from the mechanic on a 2010 Mercedes E550 with 78,000 miles for over 6,000.00 ridiculous as can be plus after the services completed watched the cleaning department standing around talking and doing nothing while my vehicle was running unattended burning my fuel, and when the vehicle was presented to it was dripping wet, smeared and not clean at all what a professional business and you want 6,000 in repairs when a simple vehicle cleaning is done without pride !

Salesman has good follow up.

Started as a computer evaluation at $220 and escalated to a $800 replacement of spark plugs. Seem a bit excessive for that repair. Was very displeased when reviewing my invoice to learn that I was charged $59.99 to use my debit card. I would maybe expect this from a mom and pop shop, but not from an organization as large as AutoNation. Debt is same as cash. Most people don?t carry around that much on their person

Philip Damato was pleasant to work with and was very knowledgeable. Excellent customer experience.

I had the pleasure of working with Dave Steinfeld and highly recommend him. I had been looking for a GLS 450 with low mileage, panoramic roof, specific interior and exterior color. I had been looking for months! If I ever found a car fitting the description, it had sold. I reached out to Dave and he searched and found my dream car and had it brought to the Marietta dealership in under a week. I wish I had started looking here first! Not only did Dave find the car I had been looking for but he also went above and beyond by checking in afterward to make sure I was happy with everything. He continues to check in which shows that he truly cares about his customers and wants them to be happy with their purchase.

Got to the store for maintenance on my SL 500 and was greeted promptly and got the car in right away. it was a major service and all work was completed quickly and done right. i could really tell a big difference in how the car drove and performed. they also gave me insight of a few other things that needed done but none of it needed done immediately but the advice was welcomed as to what i had to look for. Great service and people. would give the overall experience a big 10!

I always have such a pleasurable experience when I visit Mercedes Benz of Marietta. They always seem to be genuinely concerned about any car related issues I have. When scheduling an appointment, I always choose the service rep Ahmad. He?s the best! Always attentive and very helpful.

Amazing Staff and Customer Service

I made a deal with the Mercedes-Benz of Marietta dealership. With my permission, they ran my credit and they said my credit checked out fine; and that the car belong to me. So that same day Monday, November 30, 2020; they promised to deliver the car to my home and show my wife the key features of the car so she will be comfortable driving it. That did not happen. They kept calling me saying it's coming, it'scoming. After it got too late that evening they said they would send someone to drop it off the next day between 10 AM and 12 noon. This did not happen either. Finally I got a call from the salesman, Benjamin; who told me they were waiting on the finance person to come to my house with the paperwork and the car, along with someone that could teach my wife a few things about the car. So I told him that I want to purchase the car that they run my credit against because that's the car that I have found online and that's the car that I wanted to buy; but they let me know that the other gentleman that they had loaned the car to also wanted to buy the car. Finally they told me that they had loaned the car ( 2018 GLE 350 SUV (silver)) to another Mercedes customer and that they could put me on to a better car, at a better price; and I said no . My wife has been a Mercedes-Benz driver for over 30 years and saw the car line and said that's the one she wanted. Finally the dealership called me and let me know they got the car back from the gentleman that had loaned it to. At the time that I purchased the car odometer was 18,454 miles according to the sales person, Benjamin and the Carfax report on the car. The CARFAX report also indicated no scratches. At no time during my interactions with Benjamin did a sales manager call me or contact me about my sales transaction so it is my assumption that Benjamin was just following orders. The detailing job done on the vehicle prior to his delivery to my home was lacking because there was dirt on the floorboard of the driver side of the car . When the car was delivered to my home the odometer read 19,080 miles. That was unacceptable to me but my wife had fallen in love with the car. That indicated that the person of the day alone the car to only lived about 20 minutes from the Mercedes dealership there in Marietta. Because of the additional miles above what was reported in the Carfax report I asked him where did he go with the car? My concern is that the mileage and the scratches may have occurred after this individual was loaned the car and while it was in his possession; but no one could answer my question about that. To my salesman's (Benjamin) credit, he did offer for me to bring the car to Mercedes Benz of Marietta to have the scratches removed at no charge to me; but I could not do so because my mother-in-law who just passed yesterday (12/09/2020) was gravy ill and could not be left alone. My salesman, Benjamin , did everything I believe that he could to try to address the issues that I raised regarding the scratches and mileage differential. However I never got a call from a manager to ask me about my level of satisfaction with the transaction. After my mother-in-law's funeral I plan to write a letter to the Mercedes-Benz USA CEO in Sandy Springs expressing my sentiments and dissatisfaction .

I went in to test drive GLB because my mind was set on that car, but the manager gave me a great deal on GLC 300 so i when with model , my salesperson Rita was amazing from our first phone call to having the car personally delivered to my house. She answered all my questions was will to let me test drive any car I wanted and I never felt rushed into buying the car.

Dropped off car for Pitstop (check fuel/engine kevels andetc). Had no known problems so I can't exactly give 5 stars because I have nothing to compare to. Customer service was excellent from the time I pulled into the bay and was greeted by the attendant to the time the service rep walked me to my car upon completion. This dealership has always provided me with excellent service. PS. If using/sharing my review in any way please use only my initials and not my full name.

Very pleasant experience no pain went smooth as sil

I love the brand the car itself is fabulous but the service, accuracy and engagement at this location doesn?t reflect what I have come to know and expect as Mercedes Benz standards of excellence.

I was advised by Andrew (Drew) and he made me understand what was wrong with my MB and best approach to help me save cost. I will give him a 5 star.

U work with Terry every to go get my AMG GT serviced. He?s the best above all.

Recently purchased a certified pre-owned gls 450. Pros: polite and friendly when I enquired about vehicle i saw online. Cons: Trunk emblem was damaged when the vehicle was detailed before I got possession. I informed sales rep of the damage and I was assured it would be replaced since it was certified pre-owned and was supposed to be like new. Fast forward 2 weeks later after countless messages the emblem/logo is not yet replaced, the manager that is always not around was supposed to order the part so I could drop it off to have it fixed along with a hole in one of the seats. I am now getting it replaced at a non Mercedes dealership, it is sad that a nondealer walked me through how to activate mbrace and is ordering the damaged part for replacement. After sales service inexistant, after signing paperwork I was ghosted. I like the car, just wanted it in the condition I paid for.

Terry is my service advisor and was helpful, friendly and prompt. He even ensured that I used hand sanitizer on my way out. Talk about caring staff, Mercedes-Benz is the Gold standard for excellent service and customer experience.

Terry was my service rep and he did an amazing job. He was very observant of my time and wanted to be sure that I was well taken care of and that I was totally satisfied with the level of service which he provided. I would definitely recommend him as your service rep.

Mr. King , the salesman who assisted me in selecting an automobile that I am very pleased with, was very helpful and courteous throughout the purchasing process. Also, the financial manager was patient and through in providing information and answering any questions pertaining to obtaining the vehicle that I chose. I would recommend all the staff who were so kind and professional throughout the leasing process. Thank you

Good experience with prompt service. Very courteous service rep. Thanks Claiborne Gaines.

My experience was great from the time I step foot in the door until I left. I came back the next day and purchased the SUV I test drove.

Sales person friendly, helpful and knowledgeable. Car is a wonderful vehicle. Finance system went down and car prep took way too long, but it was well worth it. Got a good deal and car exceeded our expectations.

I met with Dave to purchase a new car and he is very knowledgeable and was extremely patient and accommodating. I was undecided about whether I wanted a coup or a sedan. I test drove four vehicles before making my purchase.

Great service and my wait time was very minimal, everything was explained to me and no surprises.

Always a professional MB signature experience. ⭐️

My car buying experience with sales and finance was amazing . No long waiting and very professional from the time i walked into the dealership. Thank you Mercedes Benz of Marietta !

Ashleigh always go and beyon to make sure we are fine with the service, Ashley you are an asset for Mercedes benz of Marietta. Thanks

Mr. Claiborne was very professional and pleasant to deal with. The only improvement I can recommend is to add a waiting area that doesn?t have an annoying large screen TV.

It took more than 2 hours to purchase a simple part that should have taken less than 15 minutes at a normal parts store. Even after taking pictures and pulling the defective part out of the car myself, the sales clerk still wanted me to go the service section for verification. I didn't need any diagnostics. I knew what I wanted before coming. All needed was the OEM part.

They did not know answer to my question regarding Mercedes me connect. They made me visit them twice and then said that they cannot do anything. After that I called the Mercedes me customer service and they easily resolved my issue.

Went to trade my 2010 E class at Mercedes-Benz of Marietta. Met with Dave Steinfeld of the Sales Department. He couldn't have been more helpful or gracious. The vehicle I wanted wasn't available at the dealership so Dave found the car I wanted in Florida. It was perfect and was delivered in less than 3 days.

Ahmad is very professional, a true Service Advisor.

Past 2 years service department Mr. Ahmad Frozan. I would like to said thank you for service and very nice job.

Terry is my service advisor at this dealership he always have great customer service

The service tech was very friendly and super helpful with navigating me through the immediate and future service needs of my vehicle. She reviewed the status and service needs of my car as though it were her own. We received very confident and competent service!

Love my new car. I would definitely recommend a friend to this dealer.

The experience with working with sale personnel at Mercedes Benz of Marietta was outstanding they are very knowledgeable about the product and the place is very warm and very clean I would recommend to customers if a Mercedes is the car that you want please visit Mercedes Benz at Marietta

Almost every time i go there, there seem to be constant shake up, change in personnel. They always are higher priced than the other dealerships on service and NOT very customer friendly. I had to argue for them to accept THEIR own coupon. Picked up my car that was not washed, of course they tried to convince me that it was, jamaica beef patty crumbs still on the floor on the drives side and the rain spots on the trunk was still clearly visible. To change a battery, $410?

I was charged over $1,500.00 for fixing my fuse box in my GLE 350. In reality, it could have been fixed for $10.00; but this dealership was dishonest. I will Not buy from them or use their service department again. Please, Beware!!!

I was there for SEVEN hours when I was told it would take three to four hours. They were nice and bought me lunch.

They were professional and did excellent work on my Mecedes

Ashleigh was phenomenal. She was very caring and thorough. It felt like I'd known her for years. She was sooo patient as I voiced my fears about purchasing a 2007 GL. 450. The crew did an amazing job. We were glad we checked before buying it. It ended up NOT being a worthy investment. Thanks, Ashleigh. Thanks, Mercedes.

Terry Castro was very friendly and efficient. Was accurate on explaining why I shouldn't leave, without having my recall done. I came in only to get my A schedule service. However Terry convinced me to get the recall done....3 hours later I patiently waited. Bottom line Terry Castro my srv advisor, job well ? done Denyce Simmons

My service experience was a pleasurable one as each time I have visited the service department at Marietta Mercedes Benz. My Service Advisor Mr. Deitrick Houston is an awesome Service Advisor and each time has treated me like he would want to be treated.

Ahmad Frozan provided excellent customer service ensuring that the problem with the tire was remedied.

David was awesome. Great service and very friendly. I was very comfortable dealing with him. Thanks David

Timely service while waiting on an estimate for my vehicle. Staff was friendly n professional.

I ordered my GLC300 through MB of Marietta and they are the only service shop I use. My service advisor Ahmad is thorough and explains things in a straightforward manner. Thanks, Ahmad, for your courteous, professional, helpful demeanor!

My Service Advisor Terry always greets me with a smile. He?s very friendly, professional and takes great care of me and ensures my vehicle is too.

Service people were very friendly and returned my car promptly - even gave my car a free wash.

I bought my 2016 GLE at this dealership. I thought fair price and I?ve been pleased with service work. My service writer is Terry Castro. Great guy!

My service tech Ashleigh was excellent. Got me in and out in a timely fashion and communicated clearly when parts were in and when I could arrive to have work done.. very pleased with her assistance !!

MY SERVICE ADVISOR MR. TERRY CASTRO, HE WAS VERY KIND AND EXPLAINED WELL.

Terry Castro is a great service manager. Also helped me understand some features of my car that I was confused on.

Rob Christian is the best service advisor I have ever encountered. From the moment we spoke on the phone and met in person, he has delivered impeccable customer service. He has quick response times and ALWAYS follows up!

Great price on my trade in on a Mercedes 2013 ML350 Bluetec. The used car manager was exceptional and gave me the best price possible for my vehicle. I am proud to say that within 30 minutes I was walking out with a check from the Mercedes dealership.

I purchased my first Mercedes-Benz here in Marietta and had an excellent experience. My salesman, David Steinfeld provided outstanding customer service. He was very patient and worked with me to find the perfect car. He was also knowledgeable and gave great insight into each car that I inquired about. He exhibited care for me as a customer, not only trying to get a sale but ensuring that I was happy and got everything that I desired in a car. He was personable and made sure that I was comfortable throughout the buying experience. He seemed to be genuinely happy for me.

We had a great experience at Mercedes Benz of Marietta. Great service!

Great! They took good care of me! Thank you!

Robert, my service advisor was prompt, courteous, informative and extremely efficient! Highly recommend

We had a Great experience at Mercedes Benz of Marietta.

CJ is my representative and he follows up with me and is very attentive

I bought my Mercedes from this location and have been regularly taking the vehicle in for it's mileage service. The staff are extremely courteous, especially Ahmed who was my representative for the last service, and the work is always done well and on time.

I worked with Phil D’Amato in purchase of my new GLE. He was very easy to work with. I would give him a ‘10’ rating.

Ahmad always does great. Very pleasant to work with.

Process was good okay because I knew what I wanted. Not a fan of the sales person. Told me the wrong loan percentage, disorganized, and really only looking out for her own interest.

I came in without an appointment and was treated with the utmost care and respect. Terry was very helpful in his diagnosis and the solution to my problems. He also was able to take care of me without a long wait. I am very grateful for the service that I received, and I definitely will be returning.

Randolph was the best . Five stars ⭐️

Highly recommend Dietrick Houston with Mercedes Benz of Marietta!!!! Dietrick was very knowledgeable and very accommodating during my service. Ask for Dietrick for all of your service needs, you will not be disappointed!!! 5 Stars ⭐️⭐️⭐️⭐️⭐️ Lesa Bressner

Great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brought a CPO, the process was bumpy at first, the car needed a few repairs, and Joe and David at the dealership put in the time and work to make sure I was happy and satisfied.

Great customer service. 5+ Stars.

The service Rep. Ms Ashleigh Nichols was very professional n patience. She kept me updated during my entire process. Awesome customer service here.

Robert did an awesome job with my service. Definitely recommend this dealership

I WISH THERE WAS A ZERO STAR RATING. VERY POOR CUSTOMER SERVICE. THE WORSE I'VE EVER EXPERIENCED. I WOULD NEVER RECOMMEND.

My service advisor Terry C. was fast and efficient. He was very knowledgeable and understood my needs and concerns. Great customer service and I highly recommend him for all your service needs.

Left the vehicle for simple work, comes back with a machine gash. 3 calls, 2 emails, no reply. Sounds like guilt to me??? zero stars!!

The customer service was outstanding Ashleigh Nichols made sure I was well taken care of her communication on what was going on with my car was great, I was informed through the entire process.

Best guy dealer i got my first car Mercedes benz c300 so easy and nice . So friendly and professional. Won’t let you down .

Dexter Thompson was an amazing Advisor. It was my first time at this location and I felt like royalty lol sounds dramatic but everything about my visit Was incredible . He explained everything to me regarding what will take place on my visit and how my car would be handled. I asked tons of questions and not one time did I feel rushed! I was able to drop my car off without any hassle and he called when it was ready. This was the best experience I?ve ever had and I would recommend this location for your service needs.

Excellent Service Adviser Terry Castro! Took the time to explain in detail, was very courteous and professional.

Great team. Very responsive and down to earth. Updates almost daily. Answered every question with concern

My experience here is always pleasant. I also prefer this location to the Buckhead location and would often drive 30+ minutes just to bring my car to this location. Also, my service advisor, Ashleigh, is amazing and always helpful.

My Service Advisor was great. He was very knowledgeable and friendly. He took the time to show me some functions on my car that I did not know how to operate.

I would not use this dealer as they do not answer the phone in the service dept. I later walked in. It didn’t look like a service department. Looking bewildered, no one came up to help me.

Mercedes Benz of Marietta was amazing. They went out of their way to find me the exact car I wanted during the beginning of covid when inventory was limited. They made the buying process quick and easy. The entire team worked seem lesser to make it easy for my first lease. I will recommend them to anyone!!

I booked and confirmed I would get a loaner car. His is not the first time. Two service problems have not bee. Addressed, one of them for 3 years. I?m moving to another dealer.

had a service light come on while driving...pulled in to the dealership...spoke with Randolph....who was very knowledgeable and professional......Randolph got the service issue taken care of as well as a recall issue taken care of and a refreshing car wash...all done in an out in a hour and a few minutes...Great JOB ? ? ? ?

I had the best experience in having my Mercedes serviced here. I had been using a different dealership for service needs for 3 years. I grew tired of poor customer service and decided to try a different location. I am so glad I did! This one visit made a returning customer out of me. 😊

I came in to get my new Hyundai Elantra and Rachel was an angel! Another Arizona girl in GA like me.. great first experience buying a car and definitely will be back for a Mercedes Benz

Our 2014 E50 has a lot of technology...much of it apparently at least somehow related to the windshield. Recently, driving down the road a small rock flew up and the windshield began to seriously crack (may have been stressed by an accident several months before). The estimate from Mercedes was $2800 (ouch), insurance was a $1000 deductible. We made an appointment with our service advisor, Terry Castro, and were provided a nice loaner for what we thought would be a couple of day exercise (they were busy). Almost a month later, we picked up the car. A combination of logistics issues, Covid, and timing all conspired to make the process far longer than expected. I don't relate this to complain...stuff happens...but in the face of all the issues, Terry Castro kept us apprised, worked diligently toward a solution, and ultimately the issue was resolved. The bill turned out to be about $2000 (and we had some other stuff done while it was in) but the real question in a service advisor or dealer isn't how they do when everything goes well...the important thing is how they respond when everything goes south. In this case, I applaud the effort. For what it's worth, I did mention that I had entered the loaner car in the Baja 1000 for next month AND wanted to see how many school busses it could jump...but I don't think that had anything to do with finally getting the job done.

MJ was a great salesperson. Dealership was very accommoadating.

One of if not the easiest and best experiences I have ever had selling and buying a car all in one. David in sales was a perfect fit for us. He was knowledgeable and made us feel like we had known him forever. Truly felt like we were sitting there talking to an old friend. He even ordered us lunch and had it delivered. He has been awesome since we purchased our car. Been in contact to make sure everything is perfect. And it is ! We love our car! David actually was the easiest salesman we have ever dealt with. No pressure at all. If you want to enjoy something that’s usually a stressful situation go see David. You will not regret it and walk away with an awesome deal on a fantastic car!

Thank you so much for making the buying process smooth Mercedes-Benz of Marietta. A big shout out to David and to Amar who worked hard to make this deal happen and to Joe who was so helpful and understanding... Love the car! Mercedes-Benz USA

Dropped my car off and picked it up at the time promised. From their Valet individual to the service representative, my experience was A-1!!

Service is always great. Terry Castro did a gray job with my account. He's thorough and pleasant. I am very happy with this dealership.

Overall great. Only some minor communication issues but we got what was needed. Thanks

This was hands down the BEST experience buying a car that I’ve ever had. Before, during, and after the car buying process. They walk you through everything and hold your hand. I love the attentiveness and the drive to get you in the vehicle you want! Would definitely recommend David! He was awesome! Will definitely return!

My experience with Terry was a very pleasant one. Even though they were short handed he made my experience top notch. He was very professional as well as the other employees. This was my second time there and I look forward to having a long relationship with Mercedes-Benz of Marietta.

The experience was better than I expected. The service representative was extremely helpful and his professionalism and service was impeccable. I will definitely go back when it is time to get a new vehicle.