Fantastic Experience... from my sales person Jacob to the Sales and General manager, they are so easy to work with and move the process along very quickly. I love the pricing and again just the overall experience.

Vinnie was introduced as my new service advisor and he was amazing. He was very helpful in assisting me with my service. Thank you Vinnie. Keep up with good work!

Went in for a tune up for my car and was very satisfied with the service!

Been to this place over 3 time's to fix a problem that's still there after paying thousands for a wrong diagnosis. What gets me is that after the repair I'm told it's fixed. What service technician is driving this vehicle because the problem is clearly still there. Im currently still awaiting my resolution.

OK where do I begin. My service advisor was Mr. Dexter. I can say that he was awesome very polite dealt with all my needs and issues that I had with my vehicle. got me in got me out Great timing.. and the place was very clean. Everyone was very friendly from the beginning to the end. I recommend Mercedes-Benz AutoNation to all my family and friends.. and my service advisor is a keeper .. I will be taking my vehicle back to this particular location. Thank you!!

I bought my first luxury car in December and this was my first service. I was assigned to Chanel Graves and she was AMAZING!!! I wasn't prepared for a 2 hour wait for an oil change. Chanel kept me laughing and updated about every step of the process.

Great Service by Vinny. He was very friendly and very communicative.

My experience with Bobby Frozan at Mercedes-Benz of Marietta was prompt, professional and pleasant. He was accessible for my myriad of questions and helpful in explaining the content in layman's terms. He has earned that dealership a returning customer.

The whole team gave me excellent service The team even help me out during closing Thanks Jake,Chanel,Stacia and Jaraad I really appreciate you

My service advisor, Chanel Graves was very helpful and kept me informed during the time my E350 was in the shop.

Quick service Dexter is awesome I only like going to Marietta for service the only problem I had was I got a shuttle to the mall while they worked on the car but wasn’t able to be picked back up waited a long time in the sun with my kids thinking I was getting picked up before I just got a Lyft but other then that great people to get service on your car. I also bought my car here #1 pick for Mercedes’ transactions in my book !

My service advisor, Vincent was great. My car was in the shop for 5 days, waiting on parts. I was provided with a loaner and Vincent kept me in the loop the entire time.

Terry Castro was great. It was my first time bringing my GLE in for service. He was quick and easy. Was able to give me a loaner for the day as well. If your looking for a friendly Service Advisors Terry Castro is definitely the Man to see. 😀

My wife went to this dealership for the first time recently, after her purchase of a brand new Mercedes a few months ago, and the customer service experience was very underwhelming. I guess once you buy their car, they don't really care about you much. I was very disappointed as I thought they would be different considering they are a luxury brand, but I guess since they are no longer making commissions, good luck! Very sad!

Great experience! Everyone was so nice and a pleasure to work with. Rohn called me when they got in the car I was looking for and I drove it home the same day. Highly recommend!

In a market like this , it was a pleasure to purchase with Quintin Walker from Mercedes of Marietta. I knew I was getting a good deal on pricing but the financing sealed the deal. I left feeling confident that my rate was great, I had the proper maintenance, tire, and warranty protection needed to drive a MB SUV during times like this! Quintin walked me through many features of the car and replied to my many text (I tend to have a ton of questions). I have the SUV now and I still message him (and get timely replies). This market requires a premium but MB of Marietta is fair and Raymond from the Finance office is helpful as well! Thank you all for making my purchasing experience one I won’t forget. I hope you all maintain this level of service as you grow …and when the market shifts.

Very great to work with

Mr. Castro is a fantastic and thorough service technician that continues to look out for me and my vehicle.

After my accident, and not being meantally prepared to get a new car Janice (my saleswoman) was extremely detailed with explaining Mercedes features. She listened to my must-haves and was able to find the perfect vehicle to fit my family’s needs. Although I had lots of questions, she answered each question very professionally and made me feel comfortable. I truly felt welcomed to the Mercedes’ family! My family (of 4) and I love my New 2022 GLA250!

The process for Autonation to see them my car took 3.5 hours. Unacceptably long. The people at Mercedes-Benz were great. It was not their fault. But something is really wrong with how they process the buying of a used car.

Salesman Lord El Salaam is very helpful and patient. Thank you for being a great salesman

Great customer service

I highly recommend MB of Marietta. They were polite and professional. They had a line of cars ahead of me but still had me in a out of there in no time.

Transfer of lease to purchase was a smooth transaction

Everyone is so nice and the shopping experience was great.

They don't service cars over 10 years if it hasn't been service there

Melissa and the Mercedes of Marietta team are the best. I purchased my vehicle remotely from North Carolina and by the time I arrived for pick up Melissa and I were like good friends. I will be a loyal customer!!!

Dexter the service guy took really good care of me. Friendly staff and great service!

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

Nice experience and warm welcome by the Parts and Service teams

Still Waiting on a update for a promised repair. Waiting on the App information so that I can use the Mercedes App. Enjoyed working with Mr. Archer!

Chanel was our service rep. She was extremely professional and helpful. She was very detailed oriented when it came to explaining exactly what we needed done for our vehicle. She provided timely updates on the status of our vehicle. We will definitely continue having our car service at this location.

I filed a mechanical breakdown claim with Vinny in service. We were able to come together and take care of our mutual customer. Mercedes-Benz of Marietta had fair parts and labor prices that needed no negotiation. Vinny was quick with every document I needed to get repairs funded. We were easily able to get the customer back on the road. THANKS VINNY!

I’ve had some disappointing experiences at Mercedes Benz of Marietta in the past, but I have to say the service has truly improved and I want to thank Vinnie for his patience and wonderful costumer service while helping me get my suv repaired this week ! I now look forward to bringing my suv for any service needs to Mercedes Benz of Marietta! Thanks !

Staff will work with you to get you into your selected car. Friendly and very good customer skills and follow up after purchase.

Disappointed. Bought a Merecedes E 300 on May 14th. The car is black with a really beautiful very light machiatto beige interior. I love this interior and have been wanting a car like this for years. When I bought my car it needed dent removal, rim touchup due to curb rash and some paint touch up on the exterior. While I would have thought this would have been done before marketing a car of this calibre, I agreed to buy it since they agreed to fix the items at a later date. Things were going ok minus it taking quite a bit longer than quoted to fix. The items were getting taken care of but the last visit is when things took a very negative turn. I brought my car to get the paint touch ups done on the exterior. Someone at the dealership sat in my beautiful light seats and got BLUE PAINT on my driver seat. You can imagine my disappointment. A car that is new to me I just spent 48k on and someone so carelessly sat in my seat and got paint on it. Wow. So I am told the seat will need to be repainted. Sales person scheduled an appointment for me to come in Weds at noon to get seat fixed. After them trying to remove it again, then saying they couldn't, we were told it would be 100 to fix. I reminded them that this happened bc of their negligence. Then after another hour we find out they don't even have the paint to fix the seat that day. This took about 2.5 hours to figure out. So now I get to go back again, this will be my fourth visit in not even 3 weeks of owning the car. When I expressed my disappointment in the situation to management, the response I got is "well we are going to take care of it for you" Well it's going beyond that at this point. I don't have time to keep taking a new car to a dealership so many times, especially when 2 of those times is to get something fixed that was a careless error on their part. At this time, I have left a message with management and contacted my sales person and no one has contacted me back to set an appointment. At this point I feel a luxury car dealership should be going above and beyond due to this last issue that was very preventable that they caused. I really hope they can restore my faith in them. If I was looking to buy a Mercedes I would drive right past this dealership and go to the Buckhead one where they have treated me great for years.

I purchased a GLC back in April. Everything was great, until we realized they had registered the car in the wrong address. We are guessing they used the old address on my husband’s license, as we had just moved and were in the process of updating it. We did confirm with them several times what the correct address should be, however. And the new address was on all the paperwork at the time of purchase. We made our sales associate aware, and they assured us by phone that it wasn’t a problem and that they had fixed it. Fast forward to when we receive the title and tag in the mail, the address never got fixed. Our sales associate then says they aren’t sure how or why that could have happened, completely forgetting that we had discussed this about 3 weeks prior. No one was helpful, except for Asia at Autonation Title and Tag. They were also in the process of hiring a new tag clerk, so it took some time to eventually get the answer of “here’s the link to go and fix it.” After several calls, texts, and emails between our sales associate, the tag and title department, and the financing department, that was the answer we got. It’s very frustrating that everyone at the dealership was deflecting blame, saying that it must have been an issue with the state, or just completely playing ignorant. Asia and Renee (the new title clerk) have been super helpful, and although they cannot fix anything because the paperwork has been finalized on their end, they were the only people to have validated our concerns and tried to remedy the problem. So, buyer beware. We made sure all of our paperwork matched and an issue still came of it. If you do buy here and they do make a mistake, expect their answer to essentially be “yeah, we messed up, but that’s your problem to fix.”

I completely enjoyed my experience at this location. Janice Miller was my sales consultant and she was absolutely amazing! She stayed in constant communication with me throughout the process and made sure to answer any questions I had even on her off days. I love my car and I’m so happy I chose this dealership to do business with!

Persistence, Patience, and Communication is the key. I did not have the best of luck on the CPO side for sales, I had to make 2 trips and was not treated well by one particular person, so I left the 2nd time then a VM message for the CPO manager Joe, who assured me that he would ensure the issue was to be resolved and I would not have contact with this particular person. Made the 3rd trip, Joe stopped what he was doing and took care of me personally expediting my experience as he expressed empathy for me, which was heard and appreciated. He personally drove and tested my Genesis Track trade in, gave me a fair offer with explanation of the imperfections as I had over 103k on the clock Joe then walked me to Stacia, who is an absolute professional in every regard. Stacia and I filled out the required forms processing trade in, proof of insurance, etc, and then she took me to Carlos in financing. Carlos guided me through all the official required signatures and presented the options for MB factory extended warranties. He was very professional and was not hard selling anything. He understood budget and what I was comfortable with and gave no pressure, only kindness. When I was done I was brought back to the awesome Stacia who had the car detailed, fueled, and brought to the front for presentation. She walked through the features, answering my questions, and ensuring I had all my questions answered. She is fantastic, and has been available to me after the sale. I cannot close without mentioning the professionalism and kindness of the MB Marietta gate keeper, Kyra. She is very kind, pleasant, and helpful.

❤️

This experience could have been better. My only complaint is anytime I have a service done back in my truck there is always dirty (oil stain) hand prints. And my driver door is damaged from testing devices.

The service advisor was very knowledgeable and attentive

Everything looks perfect and comfortable . The service was smoother and fast

My service with Mercedes Benz was very nice and customer service was great.

Lepaul took care of me....Excellent Service. Cant go wrong with these guys.

We had an emergency with our 3500 sprinter RV had to stay overnight until shop opened on Monday morning. They were very responsive and courteous was able to find the parts we needed and get us into the shop to be worked on by 11 and we were out the door at one. Terry Castro and his team we’re on the game we really appreciated all the help they gave us would highly recommend them. We would be a regular customer if they were in our local area

Customer service is amazing. Pope and Lord did a great job.

Excellent Customer Service, Honest, And Very Attentive.

Mercedes of Marietta is FIRST CLASS! I was greeted promptly and directed to the lounge. My service manager was very informative, upfront, and honest. THANK YOU, for a wonderful experience!

I Am So Grateful For The Excellent Customer Service And Quality Work That I Received From The Service And Parts Department! They Took GREAT Care Of Me And My GLC!

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

Mr. Castro advised me that it would be a long wait (5 hrs) for the recall repairs to be completed. I was extremely surprised and happy that the work was done in about 2 hours...including a car wash! Mr. Castro was very pleasant and professional so I would highly recommend him and the service team. I was very satisfied with this experience. Thank you!🤗

From the time I bought my car through needing service Mercedes-Benz of Marietta has given me A-1 service. The waiting room is very comfortable and work friendly while you wait plus the coffee is good too ☺️

My guy Ahmad always takes care of me!!!! Love coming here and so does Betty (my White benz😎😝🤘🏽👵🏼)

Alvin is great - he was super helpful and kind! made the car buying process very smooth.

I became a customer when I received my vehicle at the end of the service. So, let?s start at the beginning. My intake experience was professional. The technicians asked very basic questions and because I had none, they directed me to customer service seating. My assigned advisor was not at work, so I was assigned another. (Thanks Robert Christian!!) The time it took to do the service was truly manageable (considering)?but the intake experience had set me up to be patient, understanding and simply, willing to be willing in any way. So, here?s the reason I was convinced I would return next year for my service (or anything in between)?my vehicle is a convertible and when I came in the top was down. After service, washing the vehicle came back in its original state: top down! Detail matters for me! I enjoy knowing that people pay attention to the people who drive these ?lovely? cars!

I went to view a 2015 S550 and I reserved it on Thursday May 5, wonderful experience, courteous and polite salesmen. When I came back with my wife to finalize the deal the finance rep pulled our credit multiple times that day and again a day later and never gave us the courtesy or a call back to let us know if we were approved after pulling our credit 5-6 times on Both days. The car was not even show ready or even cleaned when I test drove it. Not the kind of professionalism I expected from a Mercedes-Benz dealership

My last visit to Mercedes Benz Marietta to have my c ar service was terrible, the people they have are not very knowledgeable must find a new place

Terry was very responsive & knowledgeable when it came to helping me service my car. Highly recommend if you are in the GA area and are in need of service. Best service ever.

I was treated with the highest respect. I came in with crappy credit, but they worked it out for me. Thank You.

Couldn’t have asked for a better experience in selling my car to Mercedes of Marietta. Have already recommended you to family and friends for any future sales they may have. A special thank you to Quintin for his part in making the experience so low stress and pleasant.

If you are looking for a car, check with them first. Very professional, just the kind of dealership I was looking for. Loved it.

The service department is great! From the time I arrived to the time I left, it was great! Thank you Shanelle. Very pleased!

I have had the worst experience with this dealership. I have had two cars sold from up under me even while placing a deposit in which they asked for to hold the vehicles. Ernest Dixon was very rude in how he approached me. I have never had such unprofessional experience while purchasing a car!

I had a TERRIBLE experience here on 4/27. I had an appointment for a routine checkup on my car. When I walked in there was no customer service or acknowledgement. I wasn't greeted so I walked up to an attendent to ask about my appointment. After speaking with him, I was told to wait & I waited there for 3 hours. When I asked for an update on what was going on, the attendant I had originally spoken to had completely ignored me and no one had been working on my car the ENTIRE time. the manager apologized for the wait and said he would expedite the process. FOUR more hours pass by & I received no updates. I went to ask them again for an update & that's when they brought my finished car to me. I was there for a total of SEVEN hours for a routine checkup. I wouldn't recommend this place to anyone. For the prices they charge, youd think the service would be A LOT better. Save your money please!!

Good selection. Poor service

Great People!

I brought my E40 Coupe in for an annoying rattle in the dash. My service adviser, Terry, and the service Tech were relentless in finding the source and ending up having to disassemble the entire dash to get to a small heater box that was not tightened appropriately at install. I really appreciate their going above and beyond!

This was my first time getting service at this dealership. I was not impressed with the dealership experience. I have owned other premium cars (BMW, Audi, and Porsche), and their dealership experiences are much better. While the waiting room was nice and comfortable, they offered no snacks or drinks, just water and coffee. If you have to wait in the dealership 5+ hours, it would be nice to have some snacks. They did offer shuttle service so that was helpful for me to get some lunch. It took too long for me to get checked in. When I got there, the lady, who greeted me, told me that my service advisor was Ahmad, he was with someone right now, she would let him know that I was there, and he would be right with me. This being my first time, I didn't know who Ahmad was. I looked around the service area, and no one had name plates on their desk. I stood near the desk of one advisor, who was helping a customer. I thought that it must be Ahmad because he is the only one with a customer. I waited for him to finish with that customer, two phone calls, and another customer only to find it that he wasn't Ahmad. They really need to get name plates for their desks. I also think that their suggestive selling tactics are a little heavy handed. My father uses this dealership, but he's had positive experiences. They normally give him a loaner when he comes in for service. I expected the same sort of experience.

Great Services, Excellent Customer Engagement...Fantastic business environment...

Love them. Service was outstanding. Much better than RBM. Will always use them from now on.

The best from David Steinfeld

Carlos Santos here. I had a great experience at the MB of Marietta. Jamarius was quick, and efficient with the process and I was impressed. Everyone was friendly, and was truly a high quality experience. I have referred a few people to visit this dealership!

Fast and friendly service. They went the extra mile!

UPDATE: AutoNation has had my funds since 4/6 of this year. They still refuse to provide me with my money, and still refuse to respond to emails and phone calls. I have been fighting to receive my warranty cancellation check since January of this year. The folks at this dealership are very excited to sell cars, and less excited to provide even the bare minimum one would expect in the customer service department. Months of calls and emails go without a response. I am at my ends trying to contact this dealership. It has been nothing but painful.

3 months later and I still don't have tags for my car. Just unacceptable. Who wants to drive around in their new car with expired temporary plates....No one! I've had to continually reach out to the tag office just to get accurate information. I bought the car in Jan, but my paperwork wasn't sent until late March. If there was an issue with the vehicle I purchased, why not say something? I have already made 2 car payments but don't have my plates. Not only were my plates processed late, but they were not sent to my house so now, I have to wait 30 days to get a new plate reissued. I have worked in car dealerships and bought several types of vehicles in my life and this is one of the worst experiences I have had with a dealership. UPDATE: I had to go get my own plates. I'm just not impressed.

Ahmad (or Ahmaud) the service guy at the Marietta dealership was awesome. Extremely helpful.

The "customer service". Each visit have received great customer service. Especially, from my Service Advisor Deitrick Houston. He has a great personality and good customer care.

I dropped my C300 for the 40,000 mile service

No problems with service of both my SL550 and S Coupe.

Fast service

Had some service work done. I have been sitting here for 5 HOURS and nobody even so much as asked if I meeded anything...I would have expected more from a Mercedes Benz dealership. As well, I was told it would take 3-4 hrs, at the 5th I had to go find someone to ask how much longer (again no communication). I just would have expected a little better customer service after all this is Mercedes Benz!

Their service department was very fast and efficient. This was for a recall appt. I have never had anything else to take it In for

I worked with Dave in leasing my new car. Dave was very patient, knowledgeable, and thorough. He kept me updated on every aspect of the car until delivery, and even sent Mercedes swag!

Service and parts needs to be able to provide better timeline on parts ordered for service

My experience with this dealership was very nice and professional. The staff was very friendly with assisting me with the purchase of my new Mercedes-Benz. Also, I will like to thank my sales consultant, Vincent Morales, for all his help with the building process up until the arrive the date of my car. I will definitely recommend anyone to purchase a new Mercedes- Benz from this dealership, and also ask for Vincent for assistance on a new car purchase. Thank you Mercedes- Benz of Marietta for your great service!!

Very poor customer service. This dealership doesn't have any standard that Mercedes dealer should have it. Very very disappointed with this guys. First sales person David called me about my GLE 350 saying it is available so I signed contract with price and 1000 dollars down payment and also give a copy of my credit card. I supposed to pick up car at 5 pm and salesman David called me at 4 pm saying the car you are going to buy has been sold. Somebody came from outside financing and got the car. So so disappointing 😞. My whole family took day off to get the car and they said one hour before that they sold that car. I said would you be able to build another car for my family or find same car for me and if i need to wait couple of weeks then i will but I have not received any reply from them yet. I don't know these guys are liars or scamers. But they don't have Mercedes standards and zero customer service.

Great service and great people

Property very clean, organized and professional appearance. All personal were friendly and helpful. Sales Consultant (Carlos) & Cfs Manager (Raymond) were professional and provided detailed demonstrations of my GLE 450 and Purchase/Lease options. I'm very pleased with my new GLE and your Marietta location personnel. I look forward to a continued helpful and professional experience with my future requirements for service, warranty and assistance with all the features of my new vehicle. Regards, -Don

The service was good, timely, and professional. No surprise charges or updates. The only thing I would ask is please take care to clean or protect the interior while you're working. I had dirty hand prints and muddy shoe smudges in the car after.

A few hrs after picking my vehicle up from having the control arm lifts repaired several icons appeared on the dashboard(which were never there when I initially took it in and had the car scanned) and then my brakes locked up and the car would not drive. Towed the car to Mercedes and that?s when all the lies started! I was told that I hit a curb which caused 3 of my abs sensors to become faulty. Then I was told something else based on Mercedes Lis report. Requested to speak with the manager and this is when Jake answers the phone and proceeds to tell a different story which contradicted the information that was given by the service person Ahmad. When I brought that to his attention that?s when he said ?Oh, I have to read the technician?s report. Why would you get on the phone and discuss something that you have not looked into and just try and xxxxxxxx me on the phone? Is it because I?m a woman or because you heard a foreigners voice on the other line? To add insult, when I physically went there and checked in, neither Ahmad or Jake acknowledged that I was there until after 30 min when I complained to the service rep at the desk. Might I add Jake became rude when I questioned the different stories that had been told to me. Very POOR customer service at this Mercedes dealership!!!

CJ in Marietta is the best. Great experience fast friendly service every time!

Another trip to Mercedes Benz of Marietta and as always, Terry Castro was cordial, kind and very professional. My experience was superior. I had my 60,000 mile service and I only had to wait 3 hours. Pretty good!

I felt really uncomfortable with my advisor. It was my first time there and he couldn’t find me in the system so I asked if that was a problem he tells me “ it just look like you brought the car and did a sarcastic laugh” as if that was the most craziest thing to believe. He highly annoyed me a little after that because I was unaware that the wait was 2 hours he was 100% not understandable. I had work later that day so while calculating in my head if I would make it in time he goes on to say “ we actually do real service here, this isn’t one of those few minutes services you go to” and I looked at him and instantly said in my head I won’t be back. I rescheduled assuming maybe someone else could be my advisor because I really needed service on my car, as I walked out I asked would he be my advisor he said yes. I never went back. His name was Derik.

Had an issue with our Motorhome. Mr. Vladimir fixed it in around an hour. Back on our way to Florida thanks to his knowledge of the products he services.

I bought a used Tesla from Mercedes of Marietta. Great car and easy purchase. I worked with Joshua Howerton. He was thorough, honest, and east to work with.

THIS THE WORST EXPERIENCE I HAVE EVER HAD WITH A BUSINESS. This after HOURS ON MULTIPLE PHONE CALLS to receive a refund on the $12K extended warranty they over sold and under promised on. After I requested a refund, I found out Mercedes "extended warranty" is issues through 3 different companies under AutoNation, which makes the process business integration process complex internally and externally. This is a complete scam and I highly encourage you to research before purchasing your next vehicle. This is the kind fraud business that my father warned me to avoid at all cost. I requested a refund January 2022 and it is April 2022 and I have not been helped at all. No assistance, No guidance, No Customer Service, NO Support. I've never been in a situation where I'm crying on the phone to the finance manager for help and all I hear is there's nothing I can do about it. It's clear theres a lack of accountability through out the organization as no one wants to do their job. I've been tossed around like a rag doll between the Corporate Office, Mercedes Benz Financial, and AutoNation for over 4 months. After spending almost $60K with the dealership I am HIGHLY dissatisfied that I have gotten no where with my progress. They are in need of a serious re-training. Poor Business practiced! Do not buy a car here!

Great service and friendly Personnel.

Lepaul is very friendly. He answered all my questions and provided recommendations on the initial visit. Even though the car took 3.5 months to arrive due to shortage. He provided constant updates and when the car arrived he made the process as easier as possible. Overall very good experience!

The service department does a fantastic job And the service person Ashly Nicholson is phenomenal, and I don?t want to work with anyone else

Wanted a car in Feb of 2022 but low inventory everywhere! My sales professional Jamarius was on it: looking for a car that fit my preferences. Got my new car in a few weeks instead of waiting 8 months for a car to come in. He was very nice and kept me updated through the process.

Terry Castro is the bomb. Great sevice.

Take your business elsewhere !!!!!! This is my second Mercedes, first with this dealership and there have been issues since day one. For starters the sales woman knew NOTHING about the car, not even how to see how much gas was left. She kept going on about the interior colored lights that I could change and that was the extent of her knowledge. After speaking to the manager I was able to get a new sales rep. But after buying I stopped in to ask a question about the technology I had issues with and was told to just YouTube it. Again I have had a Mercedes and NEVER been dismissed that way with concerns. The car was given to me not detailed and with what they said was a sticker residue on the tire rim, that STILL has not washed off. I was told to bring the car back for a detail, I did. I wanted upwards of 3 hours and it still had not been cleaned, so I needed to leave and was not offered another detail. Within 2 days of buying it the check engine light appeared because the technology needed to be updated (it was a brand new car NOT USED) Fast forward 9 months later to service , which I prepaid. I was told 3 hours at least for an oil change, technology recall and to check the air. I asked about a loaner and was told it was not possible until the 3 hours were up so they could get a better idea of what would needed to be done. It took 1.5 hours just to get the car up with a tech. I finally was able to get a Lyft home. The service ended up taking 4 hours -To update software, change oil, and get a leaf making noise with the AC. Save yourself the headache and go to a different Mercedes dealership, one that is up to Mercedes standards. Corporate should send a ghost shopper and experience first hand what “luxury” car shopping looks like here…it’s a joke.

Way better service and prices at other dealers. I went through the whole experience here and it was a joke. Buying a $100k car and they acted like they were doing me a favor by having the car. The trade in value was terrible here (three other dealers were $4k+ higher on my trade in) AND the same car was cheaper. They make money on people through interest and working with the banks as I learned. They wouldn’t share the approval rate from the bank! They called me several times after I left to ask me to come back but wouldn’t agree to any changes in the numbers. Huge waste of time. Put this place last on the list when car shopping.

Chanel Graves is the best,she made my first visit very special! Robert Anderson

The adviser Terry and the technician Chris had an exceptional customer service with various touchpoints. I would recommend this dealership to any of my close friends and family.

My service experience was great. I was done sooner than expected. Terry is great to work with.

Excellent Service. It was fast and efficient. All of the staff were professional and very accommodating.

My sale person Jamarius Pope was great! He made the process easier and fast!!

Quick and efficient service. I would definitely recommend to friends and family!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I had a great experience at Mercedes Benz of Marietta. From my first meeting with Quintin, I was satisfied. Quintin took time to provide me answers with all of my questions and ones that he didn't know, he actually followed up on and called me back with those answers. He was extremely knowledgeable and pleasant and not overly pushy or using hardcore selling tactics. It was a natural exchange of solid customer service. The facility is extremely nice and comfortable. Oh and I love my car!

Mercedes-Benz of Marietta, is one of the best dealerships. What made my experience unique was the salesperson! The name of the salesperson was LePaul. I knew what I wanted and he delivered. He wasn’t pushy but informative! He worked diligently to make the deal happen. What sets him apart from the other salesmen/women was his attentiveness. Buying a car can take up most of your day. He knew that and decided to take my husband and I to lunch while our new GLE 450 was being detailed. He also came bearing Mercedes-benz gifts or tokens of appreciation. Who does that? This whole experience was amazing thanks to LePaul! Thank you man, your service was exceptional! I highly recommend LePaul!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I got a Fantastic deal on my 2021 Mercedes-Benz and the sales staff was remarkable! Thank you fellas

I had a great experience at Mercedes Benz of Marietta. From my first meeting with Quintin, I was satisfied. Quintin took time to provide me answers with all of my questions and ones that he didn't know, he actually followed up on and called me back with those answers. He was extremely knowledgeable and pleasant and not overly pushy or using hardcore selling tactics. It was a natural exchange of solid customer service. The facility is extremely nice and comfortable. Oh and I love my car!

Dexter is awesome! Thanks for keeping my Mercedes Benz in the best shape. Top notch service.

The prices on the internet do not match the prices when we call the shop. difference of $20,000

When I received my car after they completed the requested service my 3rd tail light had been damaged by their technician and they did not tell me. It was not until I went to pick up my car that I pointed it out to my service advisor, and upon their investigation recognized that it was not damaged when I dropped it off for service. At first they actually wanted to charge me for that repair, but ultimately fixed the damage caused by their technician at no charge. Not very forthcoming and certainly this should not have been something that they thought would go unnoticed. They get a low score in the “honesty” category.

My service advisor Bobby was very professional, kept me informed of the process at all times. Much better experience this time.

I had and amazing experience ordering and receiving my new 2022 GLE. David Steinfeld was amazing throughout the entire process. Absolute wonderful experience. I love my new car!

My service was great! They checked everything and even washed my car!

After months of trying to schedule elsewhere, I found this location and to my surprise had online scheduling. Not only was it easy to book but when I arrived everything was smooth, completed quickly and without any issues at all. I was really delighted with the service I needed and how quick it got done. Definitely exceeded my expectations.

Dave was the best!!!!!! Great service! Attentive, knowledgeable and compassionate! Will forever be my go to person when it comes to buying a reliable vehicle.

My check engine light came on in my 2021 GLS450. The dealership closest to us could not get my car in for more than 2 weeks, despite that the car is under warranty. I called Mercedes of Marietta that afternoon and they got my car in the next morning. They gave me a loaner car and got my car fixed promptly. Robert Christian, our service advisor, couldn’t have been better.

I went in for a last minute tire change due to an upcoming trip, and your associate Terry Castro did an absolute great job on fitting me into the schedule. Thanks again for the excellent service and I'll be coming in again soon.

The dealership was very helpful. After checking the available of vehicles, my service. Representative email me constantly with info and also followed up with phone calls regarding status of my purchase and if I had any questions/concerns.

MB of Marietta really has an incredible team at every juncture of the buying experience. In terms of quality service and professionalism, they standout and have earned my business. Highly, highly recommended!

Claiborne did an excellent job helping me and having ky car ready on a timely manner.

I am delighted to have a very knowledgeable person helping me with my ride. Robert Kristian is absolutely a great person who communicates well and is able to explain step by step all my vehicle’s needs. Thanks again! I would give a 10 stars if it was possible.

This was my first visit to Mercedes Benz of Marietta. I recently purchased my GLE 350 from a different dealer. I found MB Marietta online and was able to make an appointment to have my car checked over, quickly and with no issues. Everything was clear during the online process and I felt much more confident about the appointment. I was greeted right away when I arrived and the hand off was incredibly smooth. My Service Consultant, Rob was friendly and very knowledgeable. He put me right at ease and I was completely impressed with the service and everyone I interacted with. Rob gave me precise details on what would happen next and when I would receive feedback on my car. Rob contacted me exactly when he said he would. The details were through and really put my mind at ease. The experience was so fantastic I regretted I hadn't purchased my vehicle from MB of Marietta! I highly recommend MB Marietta Service department and Rob, he created a customer for life. I honestly have never experienced such an easy and hassle free service visit like this before. I felt like a VIP and I hadn't even purchased my car there. Highly recommended this MB dealership.

Stefan King was very nice and friendly. He was very knowledgeable about the vehicle I purchased. He has a great sense of humor and kept me laughing while providing excellent customer service.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

Finance department is trash. I’ve been getting the run around about my gap claim for two months finally I contacted corporate myself and got it resolved this dealership Is the worst. They are the reason I got rid of my car in the first place.

It was really very friendly and nice people at your store. Stefan King was very nice and friendly. He was very knowledgeable about the vehicle I purchased. He has a great sense of humor and kept me laughing while providing excellent customer service.

Great customer service as always. It doesn’t matter if it is busy or empty. The staff at this location is always on point.

I won’t take my car anywhere else.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

Work was done on time and within specs

Mr. Dean Wilson was Awsome. Best car buying experience I've had to date. The staff was very friendly and professional. Made me feel confident in my purchase.

Bobby Frozan did a great job! My 2011 GL350 had a factory recall that required special order parts from Germany. The parts were not available for a couple of months but soon as they were available he reached out to me and scheduled the appointment and communicated with me biweekly during the process. The dealership provided a loaner and the vehicle after repair seems to be running the day before the repair.

Chanel was very professional and helpful. She was able to give me a maintenance deal I didn?t even know I had. She was also willing to get my daughter a ride back home when she dropped off the car.

Salesperson was outstanding ! Carefully reviewed all the features of the car . Felt very comfortable when I drove my new MB home .

I have sent several inquiries to the dealership and web site. The very sad thing is I have never heard from anyone at the dealership. The very worst customer service from the staff . It leaves me with the idea why would I buy from your dealership. Here in the city we have choices.... Sham on Auto Nation.

Great experience from the time I arrived, service advisor Ahmed, a wonderful loaner car, wash and clean up of my SUV, and pick up!!

My Mercedes Benz care team was very professional.

I purchased a new vehicle here on Dec. 28, 2021. They messed up the tag application so I do not have a tag yet on March 9, 2022. Very poor service. BEWARE!

I had to schedule the Appointment for Tire Alignment & Check Engine Oil Light TWICE because the initial appointment was not made/could not be confirmed by the person I spoke to in the Service Dept. I rescheduled the appointment. I called the day of the appointment & there was still confusion regarding my appointment. The Service Advisor I spoke to told me I didn't need to have the Check Engine light diagnosed because the light went out (the light came back on the next day)

I did not buy a car from Marietta Benz yet. But, I will soon buy one, and the first person I am going to contact is Dean Wilson. I would like to write this review, about Deal Wilson who is the sales person at Mercedes Benz Marietta. There are very few sales persons like him. He is very patient, and answered all my questions in time. He never pushed me about a sale, instead he did a great service explaining several options etc. Mercedes-Benz of Marietta should be proud to have a sales person like Dean Wilson. Great service. I appreciate all your help.

Ahmad was our advisor. He was wonderful. Very professional and answered all questions. I emailed him prior to my visit and to my surprise he responded immediately. Great place to get your car serviced

I can't say enough about Ashleigh, my service experts at the Mercedes Service center on Cobb Parkway. She is helpful, professional, knowledgeable, prompt, kind, just wonderful. She makes everyone one of my service appointments easy, fast, and stressfree!

Awesome experience at Mercedes-Benz of Marietta! Lepaul was the best! Friendly, personable, knowledgeable, and extremely professional. The purchase process was seamless! Kudos to all who made this our best buying experience!!

Ashleigh (my service advisor) is just amazing!!! Super smart and always smiling!!! She is a Gem!!

I took my car for A maintenance my service was quick and efficient

This 2nd time in a row in last 2 years I have purchased car with them!! I'm 40 miles away from the showroom, anyone can understand that I have good feedback about the showroom

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

Overall quick and excellent response times, kept me updated, provided transportation from McDonough to Marietta via lyft. for pickup of vehicle. They're a very busy organization, but did take the time for me the customer. Scheduling my appointment online was easy and accommodating. Check them out.

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

My service advisor was professional and let me up to date on the status of my car. However, I chose to wait for my car which was due for its A service. The wait is extremely long, 4hours, and that was not okay. My Saturday was done but should I decide to go back for the next visit, I definitely do not plan to wait for it.

I had the honor of working with sister Janice Miller and she was more than helpful, welcoming and just a pleasure to work with! She made my experience platinum!

This was the fastest i have ever bought a car the experience was fantastic I enjoyed every bit of buying my first Benz from these guys thank you Quintin!!!!!!

They are very friendly and helpful in questions you have about your car. They are good about the wait

Dietrick Houston was my service advisor. He showed excellent customer service for all my concerns to the very details. I will be visiting again for any service needs I may have.

Archer was a great salesman Process went smoothly Only wished vehicle was new vehicle was washed and ready to go before I had got there considering I had money down on the vehicle and a appointment

Dexter is hands-down the best, most professional service advisor I have ever had. We recently moved to GA from AZ, and I needed a new service home for my vehicle. I brought it in for regular service, and the technician found an oil leak. Dexter promptly called me to review this, and it was going to be approximately $1800 to repair, which I hadn’t expected and I wasn’t happy about it. It occurred to me that I had a similar repair done at my previous dealership in AZ about a year ago, and Dexter not only confirmed this, but was able to get the new repair done under warranty, at zero cost to me. I was completely impressed with how quickly all of this was handled, and my car is driving like new. Thank you!

It is nice a place, people are very nice. The sale person kept in touch for my car status.

Fast and efficient. Very professional staff. Great experience.

Ahmad Frozan is the best to deal with. Very Professional. Always promised and delivered on time. Wouldn’t go anywhere else.

Our experience of buying a vehicle from Marietta Mercedes has been great. David stienfeld was our associate. He provided the best customer service. He was extremely cooperative and patient with us. Over all we are very happy.

It was such a pleasure working with David Steinfeld! From the initial email contact, phone calls to visiting for the test drive, and to purchase, he was great to work with - knowledgeable and patient. Needless to say, I am thoroughly enjoying my new Mercedes SUV. Thank you all! Alyssa

Knowledgeable helpful and respectful salesman. I would recommend him to family, friends and colleagues.

I had a faculty defect in my vehicle, given many options on repair, yet felt let down by my insurance company. The dealership was very helpful.

Bobby Frozan is the Best!!! He delivered just like he promised. Repair was done on time as Promised. Ask 4 Bobby U will be very satisfied for the service. Shalom!!!!

The staff were super friendly and Jacob was a pleasure to work with. He communicated with me every step of the process to make sure I knew everything about the car and what I would need to purchase. I’d strongly recommend Mercedes Benz of Marietta because they made the car shopping process a breeze!

Terry was fantastic as usual. Thanks again.

I mistakenly showed up at the wrong time for my appointment but they took my car in & helped me. Thanks!!

Excellent purchase with Melinda Hornberger, awesome experience

My experience was great from start to finish . The staff was knowledgeable and prioritized my needs .

Rhon was very friendly without any pressure. He listened to what I wanted and helped my fund just that . In fact, he was even able to get me a car much faster than I anticipated. Finally he let me come back for a second visit to make sure I understood all the features ! I could not have had a better experience!!!

Great customer service

It was such a pleasure working with David Steinfeld! From the initial email contact, phone calls to visiting for the test drive, and to purchase, he was great to work with - knowledgeable and patient. Needless to say, I am thoroughly enjoying my new Mercedes SUV. Thank you all!

My first experience with Mercedes Benz of Marietta & must say everyone was very professional, courteous & nice. The service was timely and to my surprise, my vehicle was washed & vacuumed.

Great customer Service with Terry. I’ll only go when he can be my service provider.

Professional and courteous service everytime

Clean polite and fast

Bobby in Service was excellent! He thoroughly listened to the issue I had and carefully assessed them and layed out options for me. The result was as well as expected and went beyond. He will be my manager from now on

Mercedes-Benz of Marietta. I have a great experience each and every time I visit for service. They keep me up to date on what's going on with my car. They go over the price and my car is ready when I need it. Great stuff everyone is very professional and kind.

2022 ... Another Year, Another Service Visit ! As years pass with any vehicle, service needs change. but Ashleigh Nicholson at MB-Marietta knows what your vehicle needs and provided detailed information to help select the right parts and service to keep my SLK running like new ! Thanks to the MB-Marietta Team for another year of Great Service !

I’m very satisfied with the service here at Mercedes-Benz of Marietta, my service person which is Ashley dose a wonderful job every time, and I will continue to come here for all my vehicle problem. Demetrius D Robinson

Chanel Graves was awesome!! She has been my service advisor for years this was my first time at Marietta Mercedes me & my entire family will be coming here because Chanel has awesome and professional service!!

Wonderful! Terry Castro made this process pleasant.

Wonderful dealership with wonderful employees! Just about the weirdest time in history to buy a car, but this place made our purchase so much less stressful than other Mercedes dealers in the Atlanta area. Aaron S. Is very honest and upfront and we highly recommend working with him!

Dexter T. is one of the Service Advisors (SA) with Mercedes of Marietta - located at 810 Cobb Pkwy. He is said to have 10 years of service advising experience with Mercedes of Marietta. I was told he has an additional 10 years with another company - totaling 20 years of service advising experience. Okay. One faithful day in February, 2022, I visited this location - arriving approximately 30 minutes before my scheduled time. Upon arrival a pleasant young man approached me. After speaking with me he text Dexter informing him that his appointment had arrived (it was confirmed that the texted was sent to Dexter at 10:36am that morning). 30 minutes past my appointment time, yet still no contact from the 20 year service advising veteran. I decided to grab the attention of a female service adviser. I informed her of my appointment, as well as the name of my SA. She looked towards a “cubicle”, his cubicle, then advised me that he was with another customer. During her gazing to look over toward him was when I realized that Dexter, in his 20 years of service advising experience had passed me buy a few times, but never bothered to say hi, hello, yo, I see you, wink, wave etc…After an additional 30 mins elapsed, and seeing Dexter calling another customer completely ignoring the fact that I had been waiting. I realized that the best thing was for me to ask to see someone else. I decided to go back to the young lady to ask for another SA due to Dexter appearing to be intoxicated by and drowning within self hurt; but instead she approached Dexter. It took an additional 8 - 10 mins, then the young lady, not Dexter, called me to his cube to advise me, a person whom he had never seen, known nor heard of prior to this encounter, about service to my C Class Mercedes Benz. Upon sitting in front of Dexter - he asking me questions, then becoming catty in his response to my answers. I continued the conversation in spite of… His misinformation an/or miseducation regarding the loaner was another concern. At this time I was fully aware of who I was dealing with. Like the saying - if I don’t accept the hurt you’re offering, it will stay with you. As I sat there experiencing him self hurt while attempting to displace the hurt on me, I decided to finally end the encounter. The moral of the story is this… If a person can treat you with dismay without knowing you, that person is not well - he’s hurting. Please don’t add to their hurt - show them the opposite. My hope is that the Great Lord massages his heart and bless him with a crystal clear understanding of his value. Letting him know that he is the head and not the tail. He is enough, and as the Great and only God professed after each of his creations - He (this) Is Good. Including, he is loved.

I give 5 star to Vlad Mercedes Benz mechanic.in Marietta Ga. I have 2019 Sprinter diesel and only Vlad doing all my services. He is very professional educated and knowledge with all Diesel engines. I bought brand new van from other dealer in Atlanta and only Vlad im trust with my van. He is always on time and responsible. I’m always happy to back to this location for my oil change and other services, I’m recommending anyone in Atlanta need service for your diesel sprinter come here and talk to Ahmad Frozan, he is service Brand Ambassador at Mercedes-Benz of Marietta. 810 Cobb Prkwy south Marietta Ga 30060 Good job Guys!!!

They always have Gr8 service!!!

I had a 5 star experience with my Service Advisor Terry Castro from the beginning to the end at MercedesBenz of Marietta, GA. He was very professional , he answered all my questions as well as informed me about certain features to my Mercedes Benz. If your looking for top notch service ask for Terry Castro.

I typically don't go to this dealership for car service but I experienced the best customer service from advisor, Chanel. She texted and called me to give me updates on my vehicle. She answered my questions and overall she was pleasant and patient. It made the high fees bearable.lol..The next time I bring in my vehicle I will ask for Chanel she was awesome!

Always a professional, as well as enjoyable, experience.

Excellent experience at MB Marietta with annual service and a minor warranty repair. Efficient, timely, and professional. Well done by service advisor Rob Christian and the technicians!

Buying here was an absolute breeze. Quintin was so helpful, letting me know what was coming in and answering every question I had. The checkout/sales process was very easy. Unlike another dealership in town, they did not try to assess me a "market adjustment" markup. I highly recommend this dealership.

Great experience purchasing my new vehicle. Will use again for sure!

We had a wonderful experience at the Mercedes Benz dealership in Marietta. Everyone was very professional.

I went to MB of Marietta early on a Saturday morning in hopes of getting my right low beam light fixed as quickly as possible. I didn’t have an appointment but I was hopeful that it wouldn’t take long. When I pulled in I was greeted abs and immediately assisted by Terry Castro he gave me an estimated timeframe of about 3 hours as they were swamped with service requests! This was my first time at MB of Marietta so Terry had to add me into the system and he gave me an estimate on the cost to repair the low beam light. The waiting area was clean and everything seemed organized in terms of customers waiting to be assisted! My car was finished in under 2 hours and once I paid it took all of 5 minutes for Terry to bring my car up! Excellent service Terry I truly appreciate everything!

The service was prompt. My service advisor was knowledgeable and friendly. Transportation services to and from my home was pleasant. Overall good experience.

Awesome!! Jacob was really with me every step of the way.

The service was great, from the scheduling to the actual service, everything was pretty smooth. Mercedes-Benz of Marietta does a really good job at making the whole experience welcoming and stress-free. The only area that didn’t meet my expectations was the complimentary car wash and vacuum. I typically detail my own car so my expectations are usually much higher and I understand that it is complimentary so I can’t really be upset by what was done, but I would’ve hoped it would have been a little better. It seem that the car wasn’t cleaned up all that well. Aside from that everything else was top tier.

Dexter Thompson provided excellent Customer Service when I cam in recently to get a new tire.

I went in for an airbag recall. They were done in the time frame they gave me and no pushy sales offers.

We just purchased a used Toyota RAV4 for our son and it was the third car we have bought from Dave Steinfeld as usual it was absolutely painless Dave is easy to deal with gives you everything straight up and his no xxxxxxxx approach will ensure that we come back there for all of our future automotive needs! My son had visited both Toyota and Ford dealerships and came to me with his hands up what do I do? I told him to go see Dave, he was intimidated at first because he thought things would be way overpriced at a Mercedes dealership but the AutoNation connection and the ability to search so many vehicles makes it so easy! Thanks Dave!!!

I couldn't be more pleased with Terry in Service. He's efficient and courteous while delivering your vehicle exactly as promised.

The salesperson Jacob was very helpful in assisting me in purchasing my new car.

I always receive the best service from them, no complaints!

I went in for an airbag recall. They were done in the time frame they gave me and no pushy sales offers.

Great! Ahmad is awesome!

Great Location, Great Service, Great Service Advisor, Great Service

One of the most frustrating processes in life is purchasing a car. I have purchased and leased many cars over the last 15 years. My experiences have always been choppy. HOWEVER, this has been one of the best car buying experiences I have ever had. My sales rep Quintin is clearly very passion about his job and his customers. From beginning to end, everything was awesome. He didn’t try to sell me something outside of my budget or taste. He wanted me to walk away happy and not settle for whatever was available. I actually went to the Mercedes in Buckhead first and did not receive the same white glove experience. I would truly recommend this location to anyone not just looking for a new car but looking to enjoy the actual car buying experience. You have to ask for Quintin. Even the process with finance wasn’t as stressful and as long as it normally is. Jarard, the Finance Manger, was quick, very helpful and had a great personality. I would definitely say that the Mercedes Benz of Marietta has the dream team. I will be returning to purchase my next vehicle.

We had to make an emergency stop to fix a problem with our Sprinter van. The service department at Mercedes of Marietta GA was unbelievable. They were able to take care of the problem right away. The technician Vladis was excellent. He was knowledgeable and professional! We would strongly recommend this dealership!

Make sure you ask for Dean Wilson at this location! He is kind, helpful, and will make sure you get a great deal! Purchasing a car as a woman can be intimidating, but he made the process super easy! Thank me later!

Recent service at MB of Marietta...again, whatever you do ask for Claiborne as your service advisor...he gets it! Claiborne is the reason we've remained loyal to this location.

Prompt, friendly customer service. They take great of my vehicle and communicate all completed and recommended services.

I always have a great experience at this location. Friendly, attentive staff and Ahmad is the best! I always request him as my service rep when booking appointments.

I want to thank Ms. Chanel Graves for her outstanding customer service. Came from Buckhead to MB Marietta and she made it very much worth while. Thanks to the whole service department team. A. Fann

This is my fourth MB. I?m very glad they opened the Marietta Ga. location, it?s so much better than me having to drive to Atlanta for service. However, since I?m an older female, I feel like the service department takes advantage. The service guy first tried to tell me I needed new front tires, I declined. After service B was completed, he told me my back tires were in the yellow zone. I told him that the tires should last longer than 20,000 miles, he said they don?t because of potholes in Atlanta. I live 30 miles NW of Atlanta, there are no potholes. My husband informed me there is nothing wrong with any of my tires. I paid $695 for my service B. When I made the appointment, I asked for them to check for recalls so I could get that done in one trip, since in the past, they have actually had me drive the 45 minutes and they didn?t even have the recall part. I was told months ago they were still waiting for a fix on one of the recalls. They charged me 59.99 to tell me there were no recalls at the moment.

Great place, the service dept. was outstanding very nice waiting area also

From the moment we called to inquire about the vehicle we wanted, we received a first class purchasing experience. It would be fair to note that we secured financing from our financial institution ahead of time, so there wasn’t the typical back and forth about price and rates. Our salesman, Stephon, was excellent. The entire team made us feel valued and appreciated. We are still in a pandemic, so forgive what may seem like an understaffed operation. Trust me, they’re all doing the best the can. Great experience!

Went there for routine service and it was great. Not only did it go quicker than planned but the advisor Terry Castro was excellent. Knowledgeable, super friendly, took his time to explain a couple more things. Definitely recommend MBoM and if you get to work with Terry, jackpot.

Went there for routine service and it was great. Not only did it go quicker than planned but the advisor Terry Castro was excellent. Knowledgeable, super friendly, took his time to explain a couple more things. Definitely recommend MBoM and if you get to work with Terry, jackpot.

Very pleasant and Steven really knows everything about the cars. Focused on helping us make the decision we wanted to make, not pushing us towards something he wanted.

It was a great experience knowledgeable and it was very easy experience

I have been trying to cancel my extended warranty but I am not getting any update. I have talked to 3 people and I even sent an email. The last one I talked to, replied to my inquiry but all of the sudden didnt hear from him again. I went to the dealership office two times on Saturday and they told me to come during weekdays. I am 40 minutes away and working 8-5, I do not have time to come. I am hoping someone can reach out to me coz that would low down my mortgage somehow. They only care about the sales.

Not worth my time. Tried to sell me a car that supposedly had not been in an accident, but had obvious bodywork done. When I pointed it out, and asked for some leeway on the price, the salesmen said it wasn't their "platform." So, it's your platform to misrepresent a car's condition, and attempt to sell it for a premium price?

Thank you Terry Castro for the BEST service that I received on my car. My car was due for service and Mr Castro notice that my tires had cracks and that they needed to be replace. I had looked at them a couple weeks ago and notice that something wasn't right. The other maintenance was done and I am very satisfied.(5 Stars)

Current MB is my fourth, first from this dealership. From sales to service this is by far the worst dealership. I ordered a GLB 250 in June 2020 (anniversary present to the wife for early September), told that it would take 45 days. Made several calls and sent several e-mails to the salesman; got no reply. Early September, I went to the dealership with my paperwork which had the actual vin number of the vehicle I ordered. My original salesman quit and did not transfer my paperwork, assume no hand-off process in place by the dealership. Found out that the car came in later and was sold; while I was not notified. Had to re-order; and now the new order was for a 2021 as opposed to the original 2020. Got the new vehicle early December 2021; very next day the check engine light came on. Made an appointment for 9:00 AM, checked in at 8:50; nobody approached me in the waiting area until 1:30 PM. The part had to be ordered from Germany (yes!!! the car was too new) and that took several weeks. The part was shipped to the dealer but that information was not transfered to my service adviser or me. Something told me to go to the dealer; I did and the salesperson who sold me the car actually tracked down the part at the dealership. I was furious and wanted to talk to the General Manager; BUT NOBODY WOULD LET ME! I'm so pissed at this dealership and hate that I'm tied to it. They're so unprofessional and so many things fall through the cracks. The get your money and forget about you, no follow-up. There are serious process errors made at this dealership: my order not being forwarded to another salesperson, the part arriving weeks before I found out about it and my service adviser knew nothing of it, the check-in process for me was a check-out process, they forgot about me; there were even unsigned papers at financing that had to be signed afterwards. The check-in process sucks, because the service advisers don't meet you, leaving you to get lost in the shuffle. At BMW, the service adviser meets the vehicles as they arrive, discuss the issues and give you periodic updates on progress. I wanted to tell the GM this, but nobody would let me. Boy was I pissed. Hate going there.

Excellence --- Great people/staff as they provide top-notched RED CARPET QUALITY.

Service was above and beyond from the service drive all the way thru the payment of the bill !! Robert was very efficient and explained what was getting done and took care of my car !! I will continue to take my car here and refer everyone I know !!! Clean and Beautiful facility !! Pleasant surroundings and friendly staff !!! Melissa

I do not recommend Mercedes Marrietta for business. In Sept 2021, their service department told me I needed a engine control module. I paid over $2400. When I picked up my car it was still shaking and the check engine light came back on as I drove home. I live no more than 2 miles away from this dealership. I found it highly unethical the way they handled my service of my SUV. Mercedes of Marietta refuse to refund my all the money I paid. I took my Mercedes to an independent Mercedes shop. This independent guy fixed my car. My SUV needed only a 02 sensor and a tune up. Mercedes told me the second time that it would cost me 10k to get my SUV fixed. Their service department just wants money. They did not fix my car and Im a new mother. I just had a baby in Sept 2021. For Mercedes of Marietta to cheat me out of over $2400.00 was not right. I will NOT be going here again. I would not recommend service at Mercedes Marrietta. If I could give zero starts I would. Jan 5,2021- 9:53am In response to you asking me to call your dealership. I have already and I spoke with your general manager and service center manager. Both of them gave me the run around about getting my refund. I got.my attorney involved and they emailed her that they were NOT going to refund all of my money. As I said this is highly unethical and I do NoT recommend getting your Mercedes serviced here. Look at the replies, they say the same thing to everyone call and we will make it better. When if Mercedes of Marietta on Cobb Pkwy was honest their would be no need to write about a bad experience. I already called your GM several times and emailed him as well. You all did nothing. I don't recommend anyone get their car serviced here Mercedes Of Marietta on Cobb Pkwy. I just wouldn't do it. Wish I had read the reviews 1st. Before taking my vehicle over there.

My experience with Terry was absolutely terrific. I actually came to the appointment a day earlier that scheduled (my fault not his). What could have been a really annoying morning due to a long wait, was made actually enjoyable by his professionalism and positive attitude. He took every measure to make sure that I was comfortable, explained exactly what was going on with the car, what would be done, and gave an accurate time window to completion. He takes pride in the work that he does and he comes across as someone who is extremely knowledgeable and personable. He continually impressed me with every aspect of his service and I was even impressed with the precision of how he folded my receipt!! I was so impressed by him and his professionalism that I spoke to the manager on site about Terry's performance. Terry is truly an asset and, if it is not in the works, a professional development plan for him should be put in place. He was immense potential.

David Steinfeld was extremely helpful and professional, which is more than I can say about the dealership In Jacksonville where I purchased my last Benz. Made the purchase easy and just about effortless. Would buy from him again!!

Took my vehicle in for a service B on 12/28 and was quoted a service price of $1,500. I was first told it would take up to 3-4 hrs if I wanted to wait. They also said there were no rental cars, since the shortage of cars. The service advisor, Terry C., said I could rescheduled into the new year when they would have available rentals. I didn’t want to wait that long as I was mislead to believe there was some type of special service needed for an 80k mile service which is why the service was so expensive. I also, didn’t want to wait in the lobby since it was already full of customers and the concerns with COViD. Terry ended up finding a rental vehicle and said because I am taking a rental they would push my service out to finish customers’ vehicles who were waiting in the lobby. He said my service may take up to 2 days. Still feeling uneasy about the cost of the service B, I decided to call 3 other Atlanta area Mercedes dealerships to get quotes. I found the average price for a service B was $370-$400. I was also informed that there isn’t a special service needed outside of cabin/air filters and brake fluid flush. I immediately called Terry back (40 min after I left) and informed of the other quotes. He said he would match the price if I provided them with the write up. I said “no thank you, I don’t have time for that” and that I wanted to come back and pick up my vehicle. He said ok they haven’t started on it anyway. He calls me back within 5 min. and said the service was already done, he didn’t realize they took the vehicle down as soon as I left. I informed him that I was not paying $1500 as he just told me they didn’t start the repairs and I questioned how could the special service be complete in 40 min, 1 hr max. I escalated to the service mgr, Jake, and he tried adjusting the price to $730 for the misunderstanding and matching another local dealership price (I was still over charged for a service I don’t think they completed throughly). Also, they initially charged me for 4hrs of labor for the service when they only had the vehicle in service for about 1 hour. I dropped my car off at 10:30 am, left the dealer with the rental by 11:15, returned by 12:30 and they were already done! Unbelievable!! I am disappointed as I have always serviced my, out of warranty vehicle, at Mercedes’ dealerships (including Marietta dealership) and never have I been mislead or taken advantage of until this past experience. I would never recommend Mercedes of Marietta to anyone. Terrible customer service.

Dean Wilson was amazing - from the first time we walked in the door of the dealership to his follow up actions post-sale. We have just arrived in the US from Canada and the entire experience of the purchase was excellent - Dean helped guide us through the process and we felt confident at all times that we would have a beautiful car at the end at the right price. Thanks also to the Business Manager on the day of closure - he was immense also!

Mercedes-Benz of Marietta is always clean and the staff is always professional. My dealership rep is Terry Caestro. He is always professional and makes sure i am taken care of. I appreciate there willingness to provide me and my car with a top service. I would recommend them highly.

I want to give a special thank you to service manager Ahmad his customer service is outstanding. Ahmad did everything in his power to make sure I was satisfied with my vehicle.

Joseph and his staff, who helped make the deal complete were exceptional

Service advisor Rob Christian doesn’t even know what’s included with a service and then tries to overcharge for it. Told an A-service is $450+ tax due to new MB guidelines yet MB official hasn’t changed a thing. Finally found an honest employee in the same service department who showed me in writing that the service is $380+ tax. If you like to gamble, this department is for you.

It’s the start of the process that’s crucial and having a fantastic sales representative like David Seinfeld made our entire experience great from start to finish. He was very humorous and informative plus he sped up our time by making sure everything was in place when we transitioned to the final step. Oh, he shares some great vegan recipes!

Brought car in for scheduled appointment to address issue with wind noise from drivers side window. Dropped off car on Saturday and never received an update until I called Monday afternoon inquiring about status. I was told technician said he didn’t hear noise and I needed to come ride with him to point it out. This would’ve been nice to know earlier in the day as I had an upcoming appointment but had been free all day before I called them. Well to my surprise when I arrived to ride with technician I immediately noticed damage to my passenger side door that wasn’t there when I dropped it. It was clear that the damage wasn’t there from the intake pics, and I was told the manager wasn’t there and I would have to wait until the next day to talk to him. Needless to say I was very upset and after waiting for some time I finally went on drive with technician and initially he said he didn’t hear anything but eventually stated there was more noise from drivers side than from the passenger side. He said they would need to drive another car like mine to compare( not sure what that proves). Well long story short I personally never received call from manager but was told damage would be taken care of ( which it was), never received loaner, and there was never a comparison done with another car. My wife was told the car was ready for pickup after being there for a total of 5 days with no resolution for original issue. We will never return to this dealership for anything!

If you need someone in sales, ask for LePaul! He is beyond amazing, responds quickly and takes the headache out of buying/shopping for a car. He will go above and beyond to find you the perfect car. Best customer service I’ve ever experienced!

BEWARE! DO NOT TRUST this establishment. If I could give zero stars that would be more fitting. I brought my car in d/t 0 tire pressure back passenger. Waited 4+ hours and advised it was fixed. Told there’s nothing to sign d/t warranty work. THEY NEVER CHANGED MY TIRE!! The nail is still in the tire.TP Warning 3 hours later. Misleading and not trustworthy! SHAME.

I was looking for a car to replace my high mileage Macan. I went to several Mercedes dealers in the Atlanta area and was given little attention as there is minimal inventory. I had previously purchased 4 vehicles from the Buckhead dealership and the salesperson could care less that I was there. I called the Marietta Dealership thinking a new E Class sedan would be a good fit. Dave Steinfeld took my call and immediately felt an E class Coupe would fit my lifestyle more appropriately. He found me an amazing pre owned E450 Coupe that has become my dream car. Dave is one of the vest salespersons I’ve dealt with in any profession. He followed thru on his commitments and promises and Overdelivered. Don’t trust the internet sales teams. Ask for him to help.

David was fantastic! He helped us get a specific car transferred in from Florida. Quick , easy, thorough.Made us feel comfortable and confident during the entire process. I would highly recommend Mercedes of Marietta !! Ask for David !!

Ashleigh is professional and thorough.

$800 for a key to my car was a bit ridiculous. I bought 2 fobs for $15 each on ebay. Paid a locksmith $75 to program both fobs. Less than $100 vs $800 - NO BRAINER!

UPDATE: Mercedes-Benz of Marietta corrected the odometer reading on my purchase documents, submitted the corrected information to the title/tag office, and filled up my gas tank for the inconvenience of having to drive 40 minutes back to the dealership. Thank you for keeping your word and correcting the error. I've adjusted my rating from 2 to 5 stars.

Comment At this time yes I would recommend this dealership because Rita (went on the test drives) was very nice and I want to give the dealership a chance to correct their mistake reporting incorrect odometer mileage. The 2 star rating reflects my overall experience including the odometer issue I noticed right after I left the dealership. I test drove 2 cars but should have made sure I checked the odometer on the car I purchased before signing. That was an error on my part. I would no longer recommend them if they are not willing to report the actual mileage on the car. An updated comment, rating/recommendation will be made after they've had a chance to correct the issue. Less than a mile after leaving the dealership, I pulled into the gas station on my right to make a call. During that call I talked about my new car and was asked how many miles my car has on it? That's when I realized I didn't check it before signing because it was already reading 62,000+ miles when I looked down to read it. Not bad mileage for a 2017, so that is not the issue. I pulled the car fax and the last reported mileage is 61,898; but, the dealership listed the mileage as 61,705 on my documents. That alone is a difference of 193 miles; but, the car was already over 62,000 miles when I was at the gas station less than a mile away after leaving with my purchase. Since it was only a few hundred miles and that doesn't effect the value of the car, I thought it was a simple mistake and I was exhausted so I went home to sleep. Later, I pulled out their AutoNation used vehicle 5 day/250 mile (whichever comes FIRST) Money-back guarantee and then I realized the car was already more than 300 miles over the 61,705 miles the dealership listed on my documents. Therefore, their AutoNation Money-Back Guarantee was already invalid (exceeded due to incorrect mileage) BEFORE I even left the dealership according to the documents ​they typed up. The dealership was already closed at this time; but, fortunately it has been less than 24 hours since my purchase so I will call when they are open in a few hours and ask them to correct the odometer reading mistake. (I noticed the previous reviewer talked about her trouble getting through on the phone and would rather email the GM. I hope that will not be my experience as well.) Huge lessons learned. I am buying a car for my kids next weekend, I will be well rested or I won't shop and I will take a picture of the odometer to check against the documents before I sign. If it was just an honest mistake as I believe it to be and they make the correction in a reasonable amount of time; I will continue to recommend them and update the 2 star rating of my overall purchase experience. To be continued..

Had my Benz serviced here for the first time and the service was impeccable.

easy to get in and out of. very friendly personal care

Ahmad Frozan was my Service Advisor and he was very nice and informative. I would recommend MB of Marietta.

I always work with Ashleigh in the Service department and she is great to work with!

I have a wonderful service advisor Terry Castro. He always helps me with good advice and explains all my service to me. I also was able to get a loaner car for the night. Very happy with Terry and Mercedes-Benz of Marietta where I purchased my car.

Great experience with Service advisor Terry Castro. Always great to explain everything in great detail.

Great Experience Everyone made you feel at home Sales manger Alvin and Salesman Steven were both caring and professional Would recommended to everyone I know

I brought my 2018 Sprinter Van for a check up between services as I was taking my family on a summer road trip. Before leaving, I asked the associate if they topped my fluids and he replied, “Yes.” Cut to a few hours in and I get a warning light that my DEF was low. Not 29 minutes after that I got a warning light about tire pressure. What did they actually do to the car I want to know? Why did I pay to make sure my children were safe if they wouldn’t bother to do what I asked? It’s a joke.

Making sure your day is open because you will be there a while. But well worth it!🤗

Bad experience since day one with the auto, apparently the cars they sell there are defective, I bought a new 2021 mercedes and from the first day I have problems with that car. the first problem was in the dash that wasnt working, i took it to the dealer and advice me that i had to leave my car for 2 days because they had to buy a new part and I was without my car 2 weeks. A month later the engine light went on and i took my car again to the dealer, now they are tell me it's the motor and I have to leave my car again until they fix the motor. Remember this is 2021 brand new Mercedes; apparently this vehicle is defective since you bought it. I explain that to the sealer the first time and of course hey didnt want to give me another one. I am no longer feel satisfied with this dealer or the vehicle. Very bad experience since day one. I feel that car is defective and I was sold as a new car.

I have had nothing but positive experiences from sales to service ⭐️⭐️⭐️⭐️⭐️

I have had a couple issues with my AMG and this dealership and specifically Ashleigh seem to go out of their way to take care of me. Thank you to Mercedes if Marrietta for actually remembering and excelling at customer service!

I always get my service at Mercedes Benz Marietta. I love it there. Robert is my service advisor and his great!

Ashleigh Nicholson is an AMAZING service rep. She always provides excellent service.

I DO NOT RECOMMEND! 0 stars! I bought my car on May 4th, a brand new AMG model… and since then the service at this dealership has been TERRIBLE! I have yet to receive my license plate bc the title clerk Shawanna had been telling myself and the DMV that she’s sent them a replacement check (several times) to process my title info but never did. Now they mysteriously want the DMV to send them a form to receive payment when that isn’t protocol and was never requested when they initially sent my original paperwork and check. I’ve been calling back and forth between the two for over a month now to see if they are doing their job as far as title and STILL THEY HAVE NOT. After 2 months it is an understatement to say that I am terribly disappointed and dissatisfied with this dealership. And from the reviews it looks like I’m not the only one lol Also I called the main line for a change and the receptionist was very dismissive and took 0 time to help me. I asked to speak with a manager and she would not help me with that.

Saw a used car they had online with 14k miles, got to the dealership after driving a hour and a half then find out the car has 74k miles on it. The old bait and switch.

Took my Sprinter based RV in for a recall and 20,000 mile service. The “recommended” service price was over $2,000! I opted for the basic service (oil, filter, etc) to keep the warranty valid. This price was still close to $500. I was looking over the invoice after getting home and noticed an item that said the air filter was “plugged”. There was no indication that this was corrected. I called the service advisor and she said this was not part of the basic service and since I opted for the lesser service they felt I could change the filter myself. She was right, I can change the filter AND I can change dealerships. I talked with the Service Manager and he said they couldn’t put parts on a vehicle without permission. I wasn’t offered the opportunity to give permission. Terrible customer service. I won’t be back!

My Service Representative (Dietrick Houston) is simply outstanding in every way. He ensures my satisfaction on every visit and repair. I?m hoping this survey response accrues direct benefit to his performance (and to involved service repairmen). Also, the customer wait area is superb: open, clean, and well attended.

The salesman Ron was very professional and Pleasant

Terry Castlow Is one of the best Service Representatives Ever. He goes above and beyond for his clients. He will find a resolution for the problem. Very attentive and great customer Service.

Just purchased a used Mercedes. Wanted it to be looked over and had Robert for my Service Mgr. I was there for four hours with no offer of a courtesy car or shuttle service especially after I was curious how much longer as I had things to do that day. He never came to find me and check in, I always had to find him. I watched other service managers be attentive to their customers but Robert was not this way with me. Upon completion of the four hours he said her would order the part they needed to fix my seat (which seat was working when I got in the car) and told me he'd call to schedule on Monday, this was Friday. Two weeks later he has never called and my seats works perfectly fine. I'm not sure if I am being treated this way because I bought a Mercedes from somewhere else and not there but I definitely wasn't treated like other owners who were sitting around me.

I love how helpful and knowledgeable Kathy Jerez was. She made the process go by really easy! I would definitely recommend my friends to come to this dealership.

I love how informative and helpful was Kathy Jerez. She made the process go by really easy and was very knowledgeable about my Mercedes Benz.

Terry Castro did an excellent job in communicating the timeline via email and phone in getting my car serviced. I had to change the time and he immediately sent an email in regards to that change. He was very friendly and helpful.

Hello, unfortunately experience wasn't what I thought it was. First, I was reluctant to purchase a vehicle from this dealership because I felt something wasn't right and my sales person wasn't honest with the entire sale. My niece came with me and noticed the "sale manager" was very rude and never spoke to me or even said hello welcome. He sat in the writer office for 40 minutes and laughed like it was a game, I was rushed out. I asked Quintin did I need to put money down? He stated no? I would have put 2,500 or more. The disrespect I endured from Sales mgr he abused his "management skills" and he knew how to use his poor customer service skills with me. At 62 yrs. I never thought I would get treated so badly. The GM, God bless him for coming to my rescue when I was close to having another mild stroke due to the sales mgr Ignorance.The GM didn't have the correct information because sales assoc and sales mgr took this sale unprofessionally. There were things that was never explained by sale person Quintin. Very bad experience. Lost money from this which kept my $289.00 insurance fee. I would never go back due to the disrespect I encountered.

I just had my car serviced there and they were so nice, friendly and professional. As always, CJ, my service advisor is great. He always takes such care of me. 😎

If you are looking for a new or used card, go check out Dave at Mercedes of Marietta. He made the whole process so easy

David Steinfeld assisted us in the process to buy a new car. He put a lot of effort in finding the car that best suited our needs. After the purchase, he has taken a lot of time to familiarize us with the MB app and showing us all the features of this new car. He is a salesman that cares you use all the potential of this new machine. Thank you David. Our friends will be referred to you.

This was a very positive experience buying a used car. The Auto Nation website had great photos and the moment we stepped into the store, we were greeted promptly and pleasantly. We had an appointment for our test drive and they had the car out front ready to roll. Our salesperson, Rita Turkin, was very friendly and helpful. My husband and I needed a little time to chat, so we were able to go to lunch before making our decision. Once we agreed that this was our car, we went though the paperwork process very quickly, they washed the car (it looked brand new) and we were on our way home!

I had an amazing experience at this dealership, very quick and clear communication with David. I was looking for a pre ownerd vehicle on the lot with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car. David was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.

The people that work there acted self important. Not friendly and welcoming like the other dealer we visited. Had to bring my vehicle back the next Monday to get the gas filled up and when the attendant that drove it up to the gas station and back and to get it detailed. Everything in the vehicle including my ice cooler was turned upside down and water leaking out. Did they bother to pick it up? No Did they attempt to put things back? No. My other issue was everybody I asked about my new vehicle, the common reply was I don't know. The only person who new anything of course wasn't there. Not at all what I expected from a Mercedes dealer. Really disappointed. However there is one person who I was impressed with. The gentleman who did the financing. Very professional and welcoming.

Our sales person, Ron, is a great team member. It was the best car buying experience that I've had.

Kathy deliver great Customer Service . Always return my call

The team at Mercedes of Marietta made the entire process smooth and easy.

Great experience. Would recommend. Dietrick was knowledgeable and good service.

Their receptionist for service is incredible. Juggles a million calls and people and never lost her wonderful attitude. An exceptional person.

Me Lee was awesome. I did not like the total time it took to actually pay fir my vehicle due to inconsiderate people but I?m pleased with the car and the service department

Andrew is the best servicers I met at Marietta dealer.

David Steinfeld was very professional and helpful during the whole process.

GM::ALFREDO GUILLEN KEEPS ASKING FOR THIS TO BE DELETED MY REVIEW KEEPS GETTING DELETED PLEASE READ YES I AM JEWISH MR GUILLEN !! FRAUD LIES AND DISCRIMINATION IN THAT DEALERSHIP .”they can’t sell me the car because of where I live “ what do you people think about that answer ?????? Then they claimed we got higher bids and the 3rd answer was that car they sold me belongs to a different client which he have ordered ! !!!!!!!! I have phone record showing how long they left me on hold and ignored my calls after taking my credit card info and making me sign all documents including bill of sales with vin number .! REMINDER I WAS ALREADY PAYING $20 THOUSAND DOLLARS OVER STICKER ! ALFREDO GUILLEN AND ALVIN ARE NASTY PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!! After selling me a car they went back with there word because they got MORE MONEY from a different client !!!! FRAUD . Plz someone contact me to prove it DONT EVER DEAL WITH THIS DEALERSHIP !! Had a very bad bad bad experience with a sales manager Alvin . They have lied to me took my information and stopped answering me and when I reached and spoke to there GM alfredo guillen and he had a nasty a very nasty attitude and he said he can’t help me to reach there corporate office AFTER TAKING MY INFORMATION AND MADE ME SIGN PAPER WORK AND TOOK MY CREDIT Card INFO !!!! AFTER ALL THAT HE HANG UP THE PHONE ON MY FACE !!!!!!!!!! If anyone from corporate wanna investigate this insult !!! TO ALL BENZ DEALERS AND CORPORATE BENZ OFFICES . This is how you trained to treat your clients ? With lies and frauds ? I would love someone important to reach at to me to explain how I got treated from Alvin and alfredo ! STAY OUT FROM THIS DEALER ! They are fraud

I love my new:pre-owned E Class. David Steinfeld found the perfect car for me. I highly recommend MBOMarietta!

Highly recommend this dealership! I was looking for a used CPO covertible (isn’t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I have to give a great review on the amazing customer service that, I received at Mercedes benz of Marietta. I contacted Stephen Moore last year in November 2020 when, I was searching for a particular vehicle which is the 2021 450 coupe. There were none of them in Georgia that where the color that, I liked. I looked online for over 2 months in almost 30 states looking for a particular color, and particular rim on this vehicle. I couldn’t find ANYTHING, because due to covid the e450 coupes weren’t even being shipped to any dealerships in the united states. So I called Mr. Moore back in January 2021, and made a appointment to order the exact vehicle that I wanted. I already had a 2017 c300 mercedes benz that, I bought brand new in 2017 which, I absolutely loved. BUT…………….. It was time for me to upgrade, because I upgrade every 3-4 years with my vehicles. Mr. Moore put my order in, and due to covid everything was delayed for production. I contacted Mr. Moore every few weeks to get a update on my vehicle, and he always answered promptly giving me a update which was a PLUS FOR ME! When my vehicle was finally built it was sitting at the port for a few months due to covid again which wasn’t under anyone control. So, I was just anticipating when my vehicle was going to be put on a ship to be sent to the united states. Well it finally got a ship date last week, and I went to pick my car up on yesterday 5-21-2021. MY car is sooooooooo beautiful, and I absolutely love it! During this entire process Mr. Moore was very patient, showed me the upmost hospitality, his customer service was phenomenal, and he was always very encouraging regarding it getting here in a timely manner which meant a lot to me. Then when it was time for me to go through the finance process with finance manager Jarard Johnson. He was very professional, made sure I was happy with the finance process, recommended a product to purchase that will later on benefit me, and treated me just like family. I was shocked at how smooth the process went, and even more happy that I got EXACTLY WHAT I WANTED WITH EVERYTHING! Mr. Stephen Moore and Jarard Johnson are the 2 people that you want to seal the deal on your Mercedes benz. I’m beyond happy and forever grateful for the outstanding customer service they both gave me. Mercedes benz are the sexiest, classiest, most sophisticated cars on the planet, and I believe that everyone should buy at least one in their lifetime. If you’re looking for a Mercedes benz no matter the color, year, or model STEPHEN MOORE is the man with the plan. He is going to make sure you are taken care of with the upmost respect, and make sure you’re happy with your decision. THANK YOU, THANK YOU, THANK YOU GUYS! You have made me soooooo happy, and as I always say “(MERCEDES IS FOR THE LADIES)”! :)

Highly recommend this dealership! I was looking for a used CPO covertible (isn?t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I was interested in exploring my options with a trade in and wasn’t expecting to leave home same-day with a car of my dreams! Ms. Janice was extremely helpful and knowledgeable and made sure the car was the best fit for me. The process was smooth and fast, however I didn’t feel rushed! She took great care of me and I will refer my friends and family to her in the future!

Where do I start? I went to another Mercedes dealership that was closer to my home to check out some new vehicles. Let’s say after several days of running around before work all to leave with no vehicle because the financing wasn’t right. I decided to go to Mercedes Marietta and let me tell you this whole team I work with restored my entire thought process about Mercedes Benz!!! I want to publicly thank my team. Stefan King was my salesman and when I say super awesome. He explained and broke everything down to me about the vehicle I had as a choice! Not only that but he got me in and out made sure I was well taken care of working to help get me the best deal possible and change the narrative of my previous experience. Ernest Dixon my sales manager!!!! Whooo!!! Nothing short of amazing he worked and worked on my behalf as well to make my experience and amazing one! When I say these guys took very good care of me and had me in and out they did just that! Now let’s get to the bread and butter of this thing.. my finance manager Jared Johnson...... Jared showed up and showed our his great professional skills shined so bright on my deal I was almost blinded when we sat down To go Go over my final numbers after my test drive. I came in with a pre-approval already from capital one and when I say he beat that deal with Mercedes Benz he beat it like it stole something!!!! I got there around 9:30 and was headed home just in time for woke by 1pm. If anyone is ever in the market to buy Mercedes please go to Mercedes Marietta and see these guys TRUST ME! They will make it worth the drive and the time because they know how to rear they customer right.... I walked away with my brand new 2021 GLB 250 AMG package truck with more than I did at the. Previous dealership I visited with a suuupppperrrrrrrrr deal!!!!!!!! Thank each of you again!!! I will forever send any and everyone I know that want a Benz to your store.

I'm always happy the Mr. Gaines and the prompt, friendly service he provides

We bought our first Mercedes last December. It was a good experience overall. The salesmen were not pushy and made sure we were familiar with all of it options. I have had to call the dealership a couple times and had a hard time reaching people directly. Otherwise it has been s as good experience.

Great service!! Each time l’ve taken my vehicle in for service I have been more than satisfied!

David Steinfeld made the process of purchasing a car fun, easy, and satisfying. He found my dream car in Florida and had it shipped to Atlanta, and he was right—its “Sweet,” and I love it. I will definitely call Dave the next time I am In the market for a car, and I will recommend him and MBOM to my friends.

Very professional in resolving the issues in my car.

Rhon was helpful and caring. Made my 1st Benz experience pretty memorable and even helped install my child?s car seat in my brand new GLB. That?s going above and beyond!

A Customerservice thank you I had a great experience servicing my vehicle thanks to great Customerservice a received fron the Mercedes agent Andrew

They make routine maintenance simple and was easy to get an appointment!

Terry Castro is top notch!

I recently bought my 3rd car from MBM and more specifically Rita Turkin. She is amazing and would not buy a car from anyone else. She is very attentive and finds the perfect car for me. All of my business whether service or sales have been pleasant and efficient. Thanks to Rita I have another great car!

After taking my ML 350 in for an A service, I found out quickly that this dealership treats you by how much money you can spend with them. Went in for an oil change, came out spending $933.00. After a check of my vehicle, Terry called me back with the details of everything but what I went in to have completed. He was nice until I decided to have some repairs completed elsewhere. They didn?t even put a sticker in the window to tell me when my next oil change should take place. I don?t think that they changed the oil. So now l have to spend time on having it checked again. ???

Everything! The service is spectacular and the people are amazing! My experience was unmatched! Dexter provided me everything I needed a timely manner.

very helpful professional!

My visit was very Pleasant and professional, I would recommend all of my friends stop by this dealership.

I drove in without an appointment, They took care of me in a timely manner and also gave me a free car wash. Thank You

I was greeted and looked after beautifully. Clabourne was the sweetest.

Stephen Moore was direct, friendly, and efficient. I described to him which style I was looking for before making my three hour drive. I arrived to find the perfect car waiting on me. The process was quick, and I was back on the road in no time. His assistance is greatly appreciated. He was referred to me by a close relative, and I'll definitely send future buyers his way. 😍

Terry did a wonderful job taking car of my car service needs. Sometimes going to the car dealership is like going to the dentist when you find out what work needs to be completed. He eased the pain and his service and communication skills are flawless. Great work!

Drew in service was great to deal with. He got both our cars taken care of. We will definitely be going back.

Robert was very attentive and went out of his way to make sure I was aware of every step of my car being serviced. Excellent customer service. Thanks Robert

Poor customer service was my experience from the service department.

Always extremely helpful and friendly. I appreciate the complimentary exterior car wash, too. Thank you!

My experience with Mercedes Benz of Marietta was top tier. I appreciate Dave S for ensuring I found a vehicle that matched my wants and needs! He truly made the buying experience easy. Im riding super clean thanks to Dave(-: I was welcomed from the time I entered the dealership. I also appreciate Joe, Terry and Aaron for going over and beyond with excellent customer service.

I received a recall in the mail. I was too busy to manage it so I waited a week or two. I finally got the time to open the letter and read it. The next Monday was convenient for me to get it fixed. I called Mercedes Marietta and Monday worked best for me so I scheduled it for Monday dropped it off picked it up that same day and everything was done. Zero hassle zero scheduling issues. It could not have been more simple than it was. As a sidenote my service manager almost makes me feel like a good friend of mine. We have done business together before. His interactions with me makes me feel like I’m doing business with a friend. I truly hate having car work done (ever) but this type of experience couldn’t be any better, aside from picking it up while I’m asleep and dropping it off before I wake up in the morning..... ha ! that would be weird ! But that is the next level if they want to improve their service ! If you have a Merceides and your time is valuable, I trust this place to handle it. My other experience was as big of a mechanical job as you can have. It was a mess for sure! That too was a drop it off, tell them to fix it and pick it up! $18,000 of fixing my mistake (all my mistake, all real, I’m sure ! ) and it was 100% right when I picked it up..... $18,000 of work and no call backs needed ! Like I said the only way to improve would have been to get it done while I’m sleeping.... same night service ! Ha ! Or have it self drive it’s self to the shop ! Someday ! ?

Terry Castro is always outstanding whenever i bring my car in for service. I am so glad he took over as my advisor a few years back.

I had a very good experience. Robert, my service rep was friendly, knowledgeable and able to expedite my service so that my wait time was shortened.

Excellent customer service the process was great with great credit I got what I wanted

Service Team was great even when my service person was not in the shop that day i returned to pick up my car the department help me with no stress and very professional. They took the time to explain everything.

very friendly and helpful. it wasn't a all day thing to get my car service

Very professional and efficient

David our salesman was very professional and helpful through the entire proses. He found me exactly the car in the color what we were looking for.

Great service! CJ provided excellent service! Thank you!

From front end to back end this dealership is hands down the best! Terry in Service took very good care of me yesterday, the sales team Janice is an amazing saleswoman she feels like family now and even the general manager Alfredo is such a wonderful person not to mention so helpful! I would highly recommend this dealership

If things aren't right they will make it right. Interesting experience. Will buy again

The parts cost more at this dealership Don?t know if I?m being lied to about your car needs last time I was there recommend a transmission mount was broke when I took it this time to get a service when vehicle was done was told there is no recommendation at this time the mount never got fixed or was the mount never broke small thing to them but big to me dishonest to make more off people so really I don?t know what is needed to where I will take the care another dealership to make sure if I need a new transmission mount or not 200$ to find this out

Andrew went above and beyond my expectations and needs with helping me with the car repairs and my ?Glory Midnight Blue Babes!?

My car buying experience was most pleasurable as David assisted me through the car buying process with ease. Very knowledgeable and valuable to me even after the car purchase as he provided much needed follow up with a Service Mgr to order and install missing car part that was discovered post purchase. Thanks again to Mr Steinfeld and I will definitely recommend him to others.

Timely, prompt and courteous service. Ahmad was helpful.

I want to acknowledge my Service Technician Andrew! His customer service was the only reason I didn’t walk out when I had a scheduled appointment and no one else informed me that the service rep who was scheduled to meet with me was out. Andrew’s personable demeanor made him extremely approachable and he took care of all my car’s service needs I came there for, making sure I received a loaner vehicle and staying in constant communication. Thank you Andrew.

Very fine experience with customer service and securing the neeeded repairs.

Awesome customer service, CJ takes care of his clients!

Great service, my service manager provides quality service each visit

They get the job done. Satisfaction is guaranteed.

My experience was pleasant as usual. Claiborne was extremely helpful and did a great job with getting me in and out quickly.

The advisor kept me informed of the status of my vehicle during my visit.

I purchased my Mercedes from this dealership and have been taking my car here for maintenance and repairs. My service guy Claiborne has provided exceptional customer service and always makes sure my car is handled with care and all repairs needed are done correctly and timely. Claiborne is an amazing service worker and I commend him in taking pride in his job and making the customer feel at ease when handling my car. Great Job!!!!!

Amazing service! Very friendly and professional.

Quick, fast and thorough. Good team and very prompt.

Holly Handelman , was very helpful. She was very patient during my shopping process. every week she will call to check to see if I've already gotten a car.

Fantastic place to buy a car!!! I am so happy with my purchase

Great Service. Friendly staff very nice dealership!

Ashleigh was our service representative and she was extremely professional. She kept in touch with my wife throughout the process and made the experience a great one. We will always go to her for any service needs. Nice job Ashleigh.

I was shopping for a new car at Mercedes-Benz of Marietta online. I received a call from David Steinfeld and I told him exactly what I was looking for and he definitely delivered. After speaking with him I was able to get my Mercedes Benz GLE coupe (black on black). He arranged for a notary to come to me (I'm a travel nurse). He arranged for my Coupe to be delivered to me. He called me once the car was delivered and went over the features of the car and set up my app. David Steinfeld called me and kept me informed throughout the entire process. If you are looking for a car I would recommend visiting Mercedes benz of Marietta and ask for David Steinfeld.

After puncturing a tire and being forced to drive on the internal spare, a service representative was able to setup an immediate appointment to replace my tire despite being fully booked in the afternoon. His prompt response and friendly consultation was greatly appreciated I was in and out in less than a few hours.

Great with the time and service rep. Whoever cleaned the car, failed to vacuum under the floor mats. I think for $379, they would do another job.

I would not recommend anyone, to go to this dealership. Customer service was awful! Poor communication from advisor, Robert and the Service Manager was not available, that could explain why the service is so terrible! I was there for four hours, just to have a valve sensor replaced on one tire. I was charged $319 on a tire, I had installed with Mercedes Benz of Orlando. This place is a disgrace to Mercedes Benz! You expect great service from Mercedes Benz and that was not the case at the Marietta dealership!

I only let MB of Marietta service my car. They are professional and offer fair pricing. The service techs are the best in the field.

Robert Christian provided professional, knowledgeable, exemplary service. Pleasure to work with him.

From test drive to vehicle search to purchase...very pleased! and love the new car!

Fantastic customer service

Great experience and handling, constant communication, desire to deliver top service to consumer

The customer service here is really top-notch! I always get a clear explanation of what to expect and a breakdown of the cost for repairs/service. Terry Castro is an exceptional staff member. Kept me updated all through the process. I am also provided a courtesy vehicle when repairs take a while.

Nick was amazing he made me feel comfortable with my purchase he took his time and thought of my best interest he felt like I was talking to family he is a great employee and deserves all the recognition I’m I truly happy with my purchase thanks again Nick

Robert Christian is the best service advisor at Mercedes-Benz of Marietta!!! Every time I have brought my vehicle in, he has personally made sure that I was taken care of and everything on the car was serviced correctly. Robert has the ability to create and build customer relationships, quick response times, and he always follows up. I am a very happy customer!!!

Great personal experience with dealership. Amad has been great when I brought my car in for service.

I received excellent customer service and had no with my trade and purchase. Everything was done in a timely manner.

My sales person was very nice well informed about the car I wanted. I wanted a s550 and she didn't try and sale me anything but that. The problem I has was trying to get a scratch fixed it took two months then when I got my car back it was very dirty. The back door that was painted showed all the buff markes all over the door. Not happy at all but the people that work in sales are very nice and helpful I must say that.

Never call back, terrible customer service

Way too expensive/overpriced for the service I received.

I went to this dealership for repairs and was satisfied with the work performed. However, the customer service was poor. I was charged twice for my services and told there was nothing that could be done and only my bank could reverse what happened. This set my family back tremendously due to the careless approach by the service advisor. The situation was eventually handled, but hurt us financially for a weekend. The dealer offered a discount due to our "inconvenience", but this discount was minuscule in comparison to the financial impact of this issue.

I came in for my scheduled maintenance last week, and was so impressed with the customer service I received. Drew was my advisor, and he was top notch. He took the time to ask about any issues I had with the car, and made sure to follow up on everything I mentioned, however small. He made sure to call me with updates, and went out of his way to make sure I was taken care of while my car was in the shop. Two years ago, when I had a tire issue after buying the car, I did not get that kind of service. Quite the opposite, in fact. It was a bad experience, which was later rectified, but it left me with a bad taste in my mouth. Thankfully, this time was nothing like that. Drew treated me like I was his first priority, and I don’t dread taking my car in now. Thank you for a much better experience! Well done.

Great customer service. Waiting area needs a little bit of improvement. An to have refreshments available.

Very impressed with the service I received. The service crew was outstanding . Very pleased to be a member of Auto Nation.

After a warning that my tires were low on air, I stopped at Mercedes. Andrew Walker was a great help to me as I had a nail in one of my tires. He explained about replacing the tire and answered all of my questions. It happened to be during lunch and I had no appointment but he still accommodated me... Thank you!!

Dexter, my service rep, was very knowledgable, professional and excited to have me as a customer. I'll recommend him to anyone who's looking to go to Mercedes Benz of Marietta for servicing.

Ashleigh is the greatest representative for not only handling the servicing of my car but also as an example of the great people I have dealt with at this dealership. She is a real treat.

Had a wonderful experience at Mercedes of Marietta! Rachael helped me pick the perfect car and the manager was wonderful as well! They made it such an easy process! Would definitely recommend!

The overall service at Mercedes Benz of Marietta is "Top Notch" High-Level Service _ The entire Team, that included Aaron Spruell, Sales/Rep, Alvin Spruill, Sales Manager, and Jarard Johnson, CSF, are Extremely Professional, Knowledgeable and Respectful _They listen to your needs and specifications _ provided with guidance for understanding _ I purchase my 2nd CLA250 on Feb 2021, from Mercedes Benz of Marietta for these reasons _ I highly recommend this dealership to anyone that wants to experience the real meaning of owning a Mercedes Benz vehicle. Jane Alleyne

If you ever need a vehicle definitely see Janice she will take care of you! Also the general manager Alfredo is amazing

Absolutely terrible experience. Quite a joke to be honest. This dealership will try to squeeze every penny out of you. Terrible customer assistance and the manager was absolutely nowhere to be found. Corporate Mercedes-Benz should be called about this dealership. I went in with my 2010 E550 sedan for a scheduled oil change in addition to taking care of a recalled airbag(passenger side) on the model. In less than 24 hours, both struts on the left and right front side tires blew. The car is literally sitting on the ground. They blamed the situation on a “car wash” I am absolutely embarrassed in the entire staff of Mercedes-Benz Marietta. The mechanics 🧰 have pathetic statements regarding the details of the inspection and service if you ask me. It absolutely makes no sense.

Great and honest 👌 service

Excellent customer service. Deitrick Houston was helpful, informative and courteous. Thank you.

Contacted the dealership through the e-commerce portal and they connected me with David Steinfeld. From the first time David reached out, he was professional and courteous. I was very specific with what I was looking for and unwilling to budge. David went above and beyond to search their entire partnership of inventory and presented so many options for me to choose while keeping an eye on my stipulated budget. It’s clear he knows the MB brand, it’s features and all the packages but what makes it a pleasure to work with him is that he truly listens and cares about getting his potential customers in exactly what they are looking for.

It's expensive but it's expected when u get the quality of a benz

I have had my MB serviced at MBM for several years and that experience was great an- expectations for the buying process was very high. Holly Handelman did a great job for my wife and I helping us find the right car for my wife and exceeded those high expectations! Thanks Holly!

Outstanding! I always have a great experience when I visit!

Another great service from Marietta Mercedes Benz. CJ was my service representative and did an outstanding job explaining the service details and providing me a few options. Thanks. I decided to stay and wait for the car given I had some work I could do from the customer lounge area. WIFI worked great.

My experience was great. CJ was very informative about what I needed to know to keep my car in good condition..

Over $600 to replace wheel speed sensor. $519.99 labor and $120.77 for part. Less than an hour to replace part.

Everyone was so nice and helpful from the sales department and the finance department!

Janice Miller is an awesome salesperson. She had the vehicle I wanted all ready to go .. the process didn?t take long it was truly one of the best car buying experience I have ever had .

Yes yes yes. Ashly my service advisor does a great job.

Friendly and professional service. I highly recommend the location (810 Cobb Pkwy, Marietta) and the Service Advisor that helped me, Dietrick Houston.

I recommend this dealership anytime and to anybody! Recently I visited Mercedes Benz of Marietta and was very pleased with the services of my Salesmen Rhon and Sales Manager David. They both went above and beyond to make me a satisfied customer! I didn’t or even could imagine I would drive off the car lot in a 2020 Benz but I did! Thanks to Rhon and David for working so hard to make me a happy satisfied customer!!!!!! Love Mercedes Benz of Marietta!💜

I have been taking my car to this particular Mercedes and have always received stellar service.

Every time I visit, Dexter goes above and beyond his position. Each time I?ve been given a loaner vehicle, I received it not clean and unsanitary. Dexter always make sure he cleans it himself. His customer service skills are exemplary!

Good experience with Mercedes in Marietta. Will continue to have car serviced there.

My service advisor CJ was on point getting update for me on my car service/repair.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I’ll return to the Marietta location to meet with my new advisor Ashleigh.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I?ll return to the Marietta location to meet with my new advisor Ashleigh.

CJ Gaines did an excellent job making sure I was taken care of during my service visit.

I received Excellent customer service when taking my car to receive an oil change.

Ahmad is the best with giving information and service for my car. I just wouldn’t consider going anywhere else. Especially as a woman, I feel that I can trust him. That’s so important.

I brought my car in for 3 recalls. The most critical one was related to the infamous SBC braking system. this was handled to my satisfaction. All error messages were deleted on the onboard computer, and it was very nice to no longer see the red warning message on the dash. One of the recall was no longer performed from free, apparently I missed a deadline by a few months. It is component of the fuel system leaking inside the car, under the rear seat, where your children ride... another known issue on the E350. Yet I was charged for the diagnostic as no one caught the expiration date. The service advisor told me I should be happy as I was getting the SBC system repaired for free. Nice! :-( The last recall did not apply to my car. The dealership offers a free carwash; my car exterior was washed and the interior vacuumed but there was still a thick layer of dust left on the dashboard, door panels and handles, etc... I drive my car in all weather and conditions. So I guess no one performed a final check before turning a car over to the customer. I realize the carwash was at no charge but I expected more from a Mercedes Benz dealership. Someone gave me my key and pointed to my car in the driveway... Maybe I'm too picky

Received prompt expert service for tire replacement. Thank you

My GLC 300 4 matic engine light came on and I called for service. It took a few days for the part to come in, but I am satisfied with the great service provide to me.

I reached Malcom Mackey in early January and scheduled an appointment for two weeks later - 1/25/2021. At our appointment Mr. Mackey began our meeting showing me the available inventory that met my criteria. I was able to identify two models that satisfied my request. Mr. Mackey prepared paperwork and emailed it to me. Our appointment lasted just over an hour. I found this encounter extremely productive! The customer service I received was exemplary - from the best use of my time to the thoroughness of the documentation I received at the end of the meeting. I returned two days later to complete my purchase. Again Mr. Mackey was efficient and customer focused. I spent considerable time with Byron, assigned to be my ?product specialist?. Byron was extremely knowledgeable, informative, and patient. That young man has a very pleasant demeaner, an arresting personality and was very well prepared for this assignment! I do not have the name of the gentleman that managed the purchase paperwork for me, but I found him very efficient too. All in all, this purchase experience was impeccable! Mercedes Benz of Buckhead ran like a precision machine for my purchase with customer service being the key takeaway for me! Thank You!

There was no pressure to get a deal done. I was shown several vehicles to test drive and given feedback on each. Once I decided on a vehicle I did wait for a long period before everything was finalized. Overall, it was a good experience.

Terry Castro is an outstanding service rep. He was attentive to my concerns while friendly and helpful.

Terry Castro is my service advisor he always goes above and beyond for me! Thx so much Terry for always taking care of me!

Terry is a huge reason why I go to Marietta M-B. Terry is a huge reason why I go to Marietta M-B.

Thank you for your servuce, my advisor Robert was very helpful and attentive.

Robert in the service Dept is very good, gets the job done in time and I have never had to go back for the same repair they fix it right the first time. They don’t “recommend” you to do unnecessary things like some other dealers would and also provide a clean loaner vehicle every time. I have been going there since they have opened.

Andrew and the service team provided services which were efficient, professional, and outstanding!!! I look forward to returning for my service next time around.

Brought my C300 in because backup camera stopped working. Customer Service Rep. Ashleigh Nicholson had me in and out in a short amount of time and kept me informed about my car the whole time I was there. Plus they washed my car when they finished the repair. Great job ----- Thank you.

Service center and customer service is outstanding! Very accommodating and friendly

This was my first experience with MB of M. The large, clean, quiet, and friendly waiting areas allowed me to get some personal reading accomplished; I didn?t mind at all spending MLK, Jr?s Day in this type of environment!! Andrew was very helpful and very knowledgeable!! I look forward to seeing and getting to know him as my adviser as it relates to maintaining and servicing my 2006 Mercedez Benz????

Awesome! They really work with you to get the payment where it needs to be.

The salesperson are not knowledgeable about their vehicles I purchased a new car that was not checked out no fluid in when she’ll wipers and sales person was not knowledgeable of the operation of the vehicle there were multiple errors in paperwork sales person promised feedback not provided This is not the service that I expected with the purchase of a new Mercedes

Ashleigh Nichlson was great ! She the best I have ever worked with.

David Steinfeld took care of everything and he continues to follow up with us even after the sale. The entire purchase experience took less than two hours. He prearranged everything that we wanted in my SUV.

I had my car in your shop in December 2020. 800 .00 dollars work done. Did you REALLY charge me $40.00 to use my debit card???????????????

My name is Dr Coleman and I am a recent customer at Mercedes-Benz Marietta. Alecia was my sales agent and provided me with some of the best service that I have received in my recent dealings with Mercedes Benz. Unfortunately she was exposed to COVID19 so I did not get to close out my deal with her. Since that time my experience has been down hill. I purchased the vehicle 2021 GLE and was promised that the windows would be tinted in with the sale. To my dismay when closing the deal on my vehicle they weren?t. I reached out to Alecia and she was able to resolve the issue for me so I thought but I have been in on 7 different occasions to find that my request still has not been successfully meet. On my first visit I took time energy and money out of my day to learn that the person that does the tinting was not available. I was rescheduled for the following Monday. I got here waited on my services and it was not what I SPECIFICALLY requested on my initial visit with Mr Robert Christian. Mr Christian completely disregarded my directives and gave me what he wanted me to have. When I asked for a manager I was meet by a man who said that it would be fixed but I would need to come back. The next day that I was scheduled to come back I received a call from Mr Christian saying that I would need to be put in a loaner and my car sent out for service. I agreed. It took a couple days for my service to be complete. I arrived this morning early to retrieve my vehicle but to my disappointment the serviceman that greeted me could not locate my vehicle but when he did he tried to turn a vehicle over to me that was unclean with leaves all over it which says to me that it had not been properly sanitized or cleaned. Getting into my vehicle I noticed that my warning sticker that was attached to my drivers side window was no longer affixed and that the shop for where it was serviced left scratches on my passenger side and all their work debris (sticky stains and things on my interior) This is an outrage to me considering that people are dying and we are in the middle of a pandemic and my car has come I contact with so many different bodies and no one thought to disinfect or clean a brand new vehicle. I know this is not Mercedes Benz standards of excellence and I question why I have been treated so poorly in my experience.

I was called due to an airbag recall, from the initial call to arriving at MB Marietta, the service was impeccable. I commend the staff on A1 service indicative of their brand and the reason MB is the only brand I purchase. Great job!

I brought my vehicle in for service. My service advisor, Terry, was great. He was very thorough in advising me what needed to be done. He covered everything. He was very attentive and kept me informed as to how the service was progressing. I look forward to working with him in the future.

I would like to thank my Service Advisor Dexter T. for being very professional in handling my service issue in a timely manner.

Pretty good purchasing experience, people are very nice and friendly!

I had a great experience with Rachel Helie at Mercedes Benz of Marietta. She was quick to respond to my inquiry on a pre-owned Audi they had, she had the car clean and ready to show when I arrived and made the whole transaction quick and enjoyable. Thank You, Rachel!

I am annoyed that the oil which is good for 15,000 miles had to be changed after less that 2,000 miles. The Mercedes service book indicated the transmission oil is changed at a B service but there was no evidence of that on the service invoice. I was told by the service advisor that the service would require 3 hours but the car was presented to me after 2 hours. As a former member of a diesel engine manufacture's parts/service organization this tells me the not all the operations were not performed or they were not performed to the best standard. (Maybe that extra hour would have covered changing the transmission fluid.

Ahmad is always attentive and makes the visit and wait comfortable.

Great first time experience. Customer service and servicing was great!

When you walk into this dealership no one greets you even when you walk up to the parts desk intially they are preoccupied with playing on their phone then when they notice you they act like you are bothering them being present. On top of that the guy at the parts counter pulled down his mask to talk to me while we are still in a pandemic. Overall the customer service has been below average. The location is close to my house the service is just ok they don't t top off your fluids, your car comes back with mystery scratches and they dont reset your service indicator warning message. I can't say that I trust that they are really working on my car for the service I paid. I dread coming to this location the staff are so bla and unhelpful. I will start going to Mercedes Benz of Buckhead I had enough with this location.

I have a 2016 Sprinter Van 3500 and use it commercially in expedite business. I believe this vehicle is not built well enough to withstand the miles it faces in commercial driving. I now have 317000 miles on it and have had some VERY extensive repairs on it through the past 3 years. Last year alone I put over 20k in repairs then you add in the regular maintenance cost. If I had purchased this vehicle for local use I'm sure the results would have been better.

I can not begin to adequately express my gratitude for Stefan for his excellent customer service. His high level of professionalism and product knowledge was unmatched! The entire experience was pleasant from beginning to end. On December 28th, I took my vehicle for a test drive, completed my paperwork with finance, and drove off of the lot all within an hour. To date, I have not experienced such great service by a dealership. I would also like to add that Jared Johnson, the finance manager, was amazing! He took the time to explain my options and operated with integrity and compassion. The icing on the cake was the amazing music he played while completing I completed the documents. Overall, my experience was pleasant and is solely attributed to Stefan and Jared.

Ahmad, was extremely personal, professional and efficient in making my visit to the Marietta dealership a very satisfying experience.

Terry is an excellent service man. I really appreciate his prompt service.

This dealership offers great customer service with quality affordable work. Fast wait times as well, definitely going back for my B service. :-)

Ahmad Frozan is very professional. Awesome customer service.

My daughter went to visit family in GA w/ her C230 MB. She encountered mechanical problems and I called around the ATL area an NO ONE including RBM of ATL wanted to touch the car!! Mind you RBM sold us the car! Regardless I spoke w the service MGR at Marietta MB and he agreed to help us get back home which is currently in Collierville TN. Our children live in ATL so that is why we have such ties there. After speaking w Jake Doherty, Alfredo Guilen and also Andrew Walker they agreed to help us out through the Holiday Hubris. They got my daughter on the road after diligently working on it all day and they were able to loan her one of the newer ones which she LOVED. WHOM do you think she will be buying the car she loved from now? MB of Marietta that’s who. We own 4 MB cars, just worked out that way and we love all of them. It truly distresses me that a few of the “Big named” Mercedes dealerships just didn’t even want to LOOK at the car to get it back on the road. Lesson learned! From now on go to MB of Marietta for your mechanical needs! They exemplify the standards that ANY MB dealership should have!!

Great experience and super staff!

Ahmad Frozan was my service advisor. Was very pleased withAhmad He was courteous and professional and took the time to take great care of my car . Great job Ahmad Look forward to your service when the time comes

Thank you Terry for making my experience at this location great. Because of your excellent customer service skills, your knowledge and warm and pleasant and attitude . I don?t mind traveling our of my area because of the quality service you give .

Excellent service on my GLK350 had a recall on the air bag , was in and out faster than I figured .I would recommend their service department to everyone

I had a recall on a airbag issue. Took my car in the wait wasn’t too long and everyone was friendly . I will definitely recommend Mercedes-Benz of Marietta

Rita and Albert made my experience a wonderful one! They knew what l wanted and worked with me to make it happen.

Fast, friendly and easy

Terry Castro awesome customer service he made my visit a great one I appreciate him and his services

Ahmad Frozan my Service Advisor is the BEST! He repaired my MB 2013 GLK side mirror. He was cooperative, knowledgeable, and took the time to explain the repair work and cost estimate. I would recommend Ahmad my service advisor for repair and service maintenance to anyone at anytime.

I’ve been taking my car here for years. Customer service is great, appointments are fast and efficient and location is easy to get to. Thanks Ahmad for taking care of our SUV!

Always performs a phenomenal job. Very professional!

Amazing service and clean atmosphere and an amazing staff that answers all questions

The service I received was unprofessional as can be I received a grocery list of recommendations from the mechanic on a 2010 Mercedes E550 with 78,000 miles for over 6,000.00 ridiculous as can be plus after the services completed watched the cleaning department standing around talking and doing nothing while my vehicle was running unattended burning my fuel, and when the vehicle was presented to it was dripping wet, smeared and not clean at all what a professional business and you want 6,000 in repairs when a simple vehicle cleaning is done without pride !

Salesman has good follow up.

Started as a computer evaluation at $220 and escalated to a $800 replacement of spark plugs. Seem a bit excessive for that repair. Was very displeased when reviewing my invoice to learn that I was charged $59.99 to use my debit card. I would maybe expect this from a mom and pop shop, but not from an organization as large as AutoNation. Debt is same as cash. Most people don?t carry around that much on their person

Philip Damato was pleasant to work with and was very knowledgeable. Excellent customer experience.

I had the pleasure of working with Dave Steinfeld and highly recommend him. I had been looking for a GLS 450 with low mileage, panoramic roof, specific interior and exterior color. I had been looking for months! If I ever found a car fitting the description, it had sold. I reached out to Dave and he searched and found my dream car and had it brought to the Marietta dealership in under a week. I wish I had started looking here first! Not only did Dave find the car I had been looking for but he also went above and beyond by checking in afterward to make sure I was happy with everything. He continues to check in which shows that he truly cares about his customers and wants them to be happy with their purchase.

Got to the store for maintenance on my SL 500 and was greeted promptly and got the car in right away. it was a major service and all work was completed quickly and done right. i could really tell a big difference in how the car drove and performed. they also gave me insight of a few other things that needed done but none of it needed done immediately but the advice was welcomed as to what i had to look for. Great service and people. would give the overall experience a big 10!