12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Marietta

I made one of the biggest purchases I’ve ever made 2 ½ years ago. I bought a brand new 2018 beautiful black Mercedes C300 and I pay 602.20 a month. I figured it would be great for the weekend pleasure drive. I only have 8,000 Miles on my Mercedes I drive my Honda to work and grocery shop. You see, something happened that’s got my blood boiling. In fact, I don’t know if I’ve ever been so mad. I brought my Mercedes in for a checkup. We arrived at 7:00 am on Oct. 12th and we didn’t leave until 10:00 a.m. Which I thought was to long considering they were only doing an oil change and checking for recalls. When I was making a run to my daughter’s house I noticed a few scratches around the door handle and on the molding around the window. I preceded to walk around my car and found scratches on the bumper and passenger side of car and on hood. It’s all I could think about the last few days. I gave Mercedes in Marietta a call and told them what I found. I talked to Jake Doughty and he told me to bring it back in so they could take a look at it. I reminded him I live 65 miles from the dealership. In Marietta Georgia. I took the car back Oct. 16th at 12:30 p.m. to have them to take a look. Dorty said he was going to take it to have it buffed and it would only take 2 Hrs. Doughty asked me, Mrs. Barnes do you have a couple of hrs. to see if we can buff the scratches out. I said yes, I went to check to see if they had a curtesy car I could use to go pay bills and run to the Mall and they didn’t. They had someone to take me to the Mall for a couple of hrs. after 3 hrs. I gave them a call to come pick me up. It took them an hour 10 min. to come to Mall that was only 3 miles away to pick me up. When I got back to the dealership my car still was finished. Someone came and got me and told me my car was ready. I walked around my car and it wasn’t any better. Jake told me that they ran my car through a carwash after oil change and that brushes had been changed 2 weeks prior. I said hold up car wash, my car has never been through a carwash machine before it’s always washed by hand. I said if I had known that you guys would have never washed my car. I wished you guys had told me that I wouldn’t have let you guys wash it. He preceded to tell me we can’t wash every car buy hand we would be here all day. I said you should inform your customers and give them an option! I was told to bring it back on Wednesday October 28th because the body shop only opens Mon-Fri. I told him I couldn’t keep getting off work early and driving 65 miles to keep bringing my car to Marietta. So I took it down once again. The body shop did an ok job. Mercedes Benz of Marietta will never see my car again. I will take it to Chattanooga or Atlanta’s Mercedes Benz dealership. Ahmad was a total joke, with all that was going on he never called and talked to me the entire time. I even called and left him a message on voicemail, he never returned my call. I will be reporting you guys to the Better Business Bureau.

Katrina Barnes Nov 5, 2020

I walked into Mercedes Benz in Marietta GA on Cobb Parkway on July 16th to have the following work done... 1) rear brake pads/rotors 2) 4 new tires & wheel alignment 3) 2 new batteries 4) brake fluid flush I’m a person who takes my car to the dealership to have the work done. I’ve owned an Infiniti since 2004, this is my first time owning a Mercedes. I spent ~$2k and on last Wednesday my car wouldn’t start. I had it towed to RBM Mercedes on Roswell Rd. I tell them that I just had 2 batteries put in so they’re under warranty, to my surprise I get a phone call the next day saying my battery isn’t a Mercedes part# and it’s not covered under warranty. I proceeded to go to the Mercedes Marietta dealership on Friday Aug. 14 to speak to the Service Manager Jacob Doherty about this and he tells me it’s an Autonation battery and explains the warranty with them. I then asked about a Mercedes battery he tells me about a buy-in program that will cost me $70 and the battery will cost me ~$400-$500. I explained to Mr. Doherty, that my service manager Rob Christian never explained the Autonation program nor did he disclose it wasn’t going to be a Mercedes battery. I proceeded to call RBM to inquire if they have these same programs and they said they’re not familiar with the Autonation battery nor the buy-in program for a Mercedes battery, and their prices for their Mercedes Battery was about $50-$75 cheaper with a 2 yr warranty. I asked RBM to also see if the other work done was Mercedes parts and they said the brakes weren’t a part # they were Mercedes. To hear this just took me over the edge that a company like Mercedes would be so dishonest and sell non authentic parts. I called corporate to file a complaint on Tuesday I am yet to hear back from the Marietta Service Manager, Jacob. I called yesterday to escalate higher to the GM Mr. Alfredo and I’m yet to hear from him either. This is sad that Mercedes doesn’t care enough to reach out to rectify this situation when they took advantage of the situation by not fully disclosing that they put aftermarket parts in my car, but charge Mercedes prices. I already had to complain to Mr. Doherty on a lack of customer service details his staff didn’t perform satisfactory. To anyone that deals with this location please be sure to verify you are getting Mercedes parts and not aftermarket parts. Update 9/7: After posting this review the GM Alfredo Guillen reaches out to me to discuss this situation. We discussed options until we came to an agreement. He then sent one of his technicians to my house to replace the battery, which was very accommodating and appreciative. I hate that the only way to get a reaction these days is to take matters into your own hands, when if this was disclosed up front and I was informed as a customer then it would of never had to get to this situation, but all in all I appreciate and I would like to thank Mr. Alfredo for resolving this issue.

Kwanzaa Nunez Sep 7, 2020

I would give this place a negative stars if I could. Bad experience overall. I called on a Friday to make an appointment for a Thursday a week after. I was told a service person would get in touch with me soon after to discuss the repair and cost. He called but I missed it. I called him back 20 minutes after, went straight to his voicemail. I left a message and that was on Friday the same day I made the appt. Five days later, I still haven't received a call back. Every time I called, it went straight to his voicemail. Very frustrated! Don't they have a call forwarding? Update: took my car there last Thursday(7/16). They couldn't figure out the problems after I waited for more than an hour so I had to leave my car there. First of all, no loaner car provided since my car is out of warranty at this place. Not the case at RBM btw. Second of all, today is Monday(7/20) and I haven't heard from them since Thursday so they have been diagnosing my car for 3 days now without any update. Big mistake for me to bring it to MB Marietta to save some drive time. I'd rather drive 40 mins to RBM next time! oh and i did call. Guess what? It went straight to my service rep voicemail of course! More update(7/28): I took my car in on 7/16. Did not hear from them till Monday(7/20). I called them and finally got the quote. I gave them a go to fix my car. I was promised for a 'call updates'. Never received any phone since i spoke to them last on 7/20. My car has been in their shop for almost two weeks now with no loaner car provided. I never received any 'update' phone calls that are initiated by them. After my car is fixed(7/29), I left it there for two days, they called me (surprise!) to remind me to pick up my car. To my big surprise, they offer a ride to pick up my car at their service center. They did not offer any ride home when I had to leave my car two weeks ago. I will never step foot on this place again. I would not recommend this place to any of my friends.

Jose Hughes Jul 31, 2020

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

Gregory Mims Apr 17, 2019

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

BAkiri Aug 13, 2018

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Taylor Robinson Oct 3, 2017

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Marietta

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Marietta

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