13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Mercedes-Benz of Marietta Difference

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Recent Reviews from Mercedes-Benz of Marietta

My name is Dr Coleman and I am a recent customer at Mercedes-Benz Marietta. Alecia was my sales agent and provided me with some of the best service that I have received in my recent dealings with Mercedes Benz. Unfortunately she was exposed to COVID19 so I did not get to close out my deal with her. Since that time my experience has been down hill. I purchased the vehicle 2021 GLE and was promised that the windows would be tinted in with the sale. To my dismay when closing the deal on my vehicle they weren’t. I reached out to Alecia and she was able to resolve the issue for me so I thought but I have been in on 7 different occasions to find that my request still has not been successfully meet. On my first visit I took time energy and money out of my day to learn that the person that does the tinting was not available. I was rescheduled for the following Monday. I got here waited on my services and it was not what I SPECIFICALLY requested on my initial visit with Mr Robert Christian. Mr Christian completely disregarded my directives and gave me what he wanted me to have. When I asked for a manager I was meet by a man who said that it would be fixed but I would need to come back. The next day that I was scheduled to come back I received a call from Mr Christian saying that I would need to be put in a loaner and my car sent out for service. I agreed. It took a couple days for my service to be complete. I arrived this morning early to retrieve my vehicle but to my disappointment the serviceman that greeted me could not locate my vehicle but when he did he tried to turn a vehicle over to me that was unclean with leaves all over it which says to me that it had not been properly sanitized or cleaned. Getting into my vehicle I noticed that my warning sticker that was attached to my drivers side window was no longer affixed and that the shop for where it was serviced left scratches on my passenger side and all their work debris (sticky stains and things on my interior) This is an outrage to me considering that people are dying and we are in the middle of a pandemic and my car has come I contact with so many different bodies and no one thought to disinfect or clean a brand new vehicle. I know this is not Mercedes Benz standards of excellence and I question why I have been treated so poorly in my experience. I am requesting a survey as quickly as possible for rating my experiences and am eager to see how I will be compensated.

Dr Shena Coleman Jan 14, 2021

My name is Dr Coleman and I am a recent customer at Mercedes-Benz Marietta. Alecia was my sales agent and provided me with some of the best service that I have received in my recent dealings with Mercedes Benz. Unfortunately she was exposed to COVID19 so I did not get to close out my deal with her. Since that time my experience has been down hill. I purchased the vehicle 2021 GLE and was promised that the windows would be tinted in with the sale. To my dismay when closing the deal on my vehicle they weren?t. I reached out to Alecia and she was able to resolve the issue for me so I thought but I have been in on 7 different occasions to find that my request still has not been successfully meet. On my first visit I took time energy and money out of my day to learn that the person that does the tinting was not available. I was rescheduled for the following Monday. I got here waited on my services and it was not what I SPECIFICALLY requested on my initial visit with Mr Robert Christian. Mr Christian completely disregarded my directives and gave me what he wanted me to have. When I asked for a manager I was meet by a man who said that it would be fixed but I would need to come back. The next day that I was scheduled to come back I received a call from Mr Christian saying that I would need to be put in a loaner and my car sent out for service. I agreed. It took a couple days for my service to be complete. I arrived this morning early to retrieve my vehicle but to my disappointment the serviceman that greeted me could not locate my vehicle but when he did he tried to turn a vehicle over to me that was unclean with leaves all over it which says to me that it had not been properly sanitized or cleaned. Getting into my vehicle I noticed that my warning sticker that was attached to my drivers side window was no longer affixed and that the shop for where it was serviced left scratches on my passenger side and all their work debris (sticky stains and things on my interior) This is an outrage to me considering that people are dying and we are in the middle of a pandemic and my car has come I contact with so many different bodies and no one thought to disinfect or clean a brand new vehicle. I know this is not Mercedes Benz standards of excellence and I question why I have been treated so poorly in my experience.

Dr Coleman Jan 14, 2021

I've been to this dealer on three different occasions within the year , and all my experiences have been horrible. This is in comparison to other dealers that I have been to. To be fair the advisor I was paired up with on my first visit was affable, and actually accommodated me by providing a loaner, although the actual servicing of the car was lackluster. I came in for an alignment and the next day had an abs wheel sensor issue that they wanted me to come get serviced. My second visit (I wasn't paired with the same advisor) was for a B Service, and in my past experience with other dealers they would usually brief me mid service on all the issues present with the vehicle and ask for the go ahead to fix them. In this occurrence the services advisor asked me if I wanted to purchase a diagnostic test along with the service B prior to taking in the car. I refused, only because I felt that it was redundant the service B is a glorified oil change and they're normally suppose to inspect the car visually or whatever, ergo the point of the service. Whether I've gone in for (A or B) the service advisors would usually inform me of all the issues , even on my prior visit my first advisor informed me on other issues when I came in for an alignment. This time, it was different this service advisor wanted to charge me extra for a diagnostic on top of the B Service. The service was completed within the first 40 minutes evidence by me seeing the car come back from the test drive. I had to wait in the waiting area 2hrs after that just to justify charging me for the time. On my third visit (again paired with a different service advisor) my car wouldn't start. Here's some backstory my wheel locked on me on Christmas Eve the car wouldn't start so I towed it to the dealer. I know it's probably a ESL issue at this point. Should be a recall for that since they're so faulty, but whatever consider it a penalty for actually owning a Benz past a certain amount of miles or years. While speaking to the advisor I had a good idea of what's wrong with the car, so I tell the service advisor what happened. I left out this part while towing my vehicle the driver tore up my tire rod. So I'm expecting to hear that after evaluating my vehicle and doing the diagnostic. They send me back a report based off of my conversation and issues present from prior visits which was a thermoset sensor issue neglecting to mention anything with the tire rod. I drove by the dealer and seen my car in the same spot untouched in the main parking area which was alarming. I immediately tried contacting the service advisor he didn't pick up, but I emailed and canceled the service, he was able cancel it in time. I got charged for the diagnostic test and a miscellaneous charge for the loaner that initially I was informed of as being complimentary, but okay. Not only was the estimate for the service needed outlandish (in comparison to quotes from other dealers after researching) the integrity to me as far as providing quality service was compromised. I usually don't leave reviews but decided to do this to offer perspective for others out there that might need it. This is something that needs attention from the service techs, and advisors on giving accurate reports, and providing an actual service and not just looking to up charge and send customers off with a car wash and some shiny tires.

Samuel An Jan 2, 2021

I made a deal with the Mercedes-Benz of Marietta dealership. With my permission, they ran my credit and they said my credit checked out fine; and that the car belong to me. So that same day Monday, November 30, 2020; they promised to deliver the car to my home and show my wife the key features of the car so she will be comfortable driving it. That did not happen. They kept calling me saying it's coming, it'scoming. After it got too late that evening they said they would send someone to drop it off the next day between 10 AM and 12 noon. This did not happen either. Finally I got a call from the salesman, Benjamin; who told me they were waiting on the finance person to come to my house with the paperwork and the car, along with someone that could teach my wife a few things about the car. So I told him that I want to purchase the car that they run my credit against because that's the car that I have found online and that's the car that I wanted to buy; but they let me know that the other gentleman that they had loaned the car to also wanted to buy the car. Finally they told me that they had loaned the car ( 2018 GLE 350 SUV (silver)) to another Mercedes customer and that they could put me on to a better car, at a better price; and I said no . My wife has been a Mercedes-Benz driver for over 30 years and saw the car line and said that's the one she wanted. Finally the dealership called me and let me know they got the car back from the gentleman that had loaned it to. At the time that I purchased the car odometer was 18,454 miles according to the sales person, Benjamin and the Carfax report on the car. The CARFAX report also indicated no scratches. At no time during my interactions with Benjamin did a sales manager call me or contact me about my sales transaction so it is my assumption that Benjamin was just following orders. The detailing job done on the vehicle prior to his delivery to my home was lacking because there was dirt on the floorboard of the driver side of the car . When the car was delivered to my home the odometer read 19,080 miles. That was unacceptable to me but my wife had fallen in love with the car. That indicated that the person of the day alone the car to only lived about 20 minutes from the Mercedes dealership there in Marietta. Because of the additional miles above what was reported in the Carfax report I asked him where did he go with the car? My concern is that the mileage and the scratches may have occurred after this individual was loaned the car and while it was in his possession; but no one could answer my question about that. To my salesman's (Benjamin) credit, he did offer for me to bring the car to Mercedes Benz of Marietta to have the scratches removed at no charge to me; but I could not do so because my mother-in-law who just passed yesterday (12/09/2020) was gravy ill and could not be left alone. My salesman, Benjamin , did everything I believe that he could to try to address the issues that I raised regarding the scratches and mileage differential. However I never got a call from a manager to ask me about my level of satisfaction with the transaction. After my mother-in-law's funeral I plan to write a letter to the Mercedes-Benz USA CEO in Sandy Springs expressing my sentiments and dissatisfaction .

Herman Porter Dec 10, 2020

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

Gregory Mims Apr 17, 2019

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

Conrad Eigenmann Jun 7, 2016

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Real Reviews of Mercedes-Benz of Marietta

13 Million Cars Sold to Happy Drivers

Come Experience the Mercedes-Benz of Marietta Difference

Recent Reviews from Mercedes-Benz of Marietta

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