It’s was the best and easiest process ever. Alexa, and Eugene were the best I have ever dealt with. I will continue to buy my cars from here

This has been the worse experience ever. My husband bought me a 2018 GLE 43 AMG SUV from this dealer in September 2017. I have brought this truck in 4 times about my check engine light and loss of power. And each time a different diagnosis. On top of a back shock had to be replaced, and back passenger light. I was told by a RBM service advisor that its good I still have a warranty, as if its not a more serious issue. Higly disappointed!!!

Excellent customer service and an overall great experience from the service department and sales team!!

Worse Mercedes Benz dealership ever lack of communication and playing the blame game on one another as to why things aren’t done management needs training all over service guys rather smoke vapor cigs and text on the phone 📲 versus helping customers.

I purchased my car from MB of Marietta last year. They have been really good at reminding me of when my services are due. Sadly, this service did not include informing me of an engine control unit (ECU) recall that came out at the end of Feb 2019. Really? I only found out from a competing MB Dealership after I scheduled a tire repair with them. I know we hear the phrase "service after the sale" but that is a bold face lie! The facts are once you buy, that is it. The only time you will hear from them is when they can squeeze more money out of you for services or some other needed cost related item.

(Update): I got in touch with the General Manager and they fixed my issue ASAP. They were very accommodating and ensured I was happy with the result. I changed my score from a 1 to a 5. This doesn't even deserve one star. I have been going back and forth with the customer service representative and the general sales manager regarding the car I purchased from this Mercedes for the past month. The communication has been incredibly poor, they have given me the run around, and I have felt like my concerns have been completely dismissed. I don't get called back when I am told I will get called back, I have been given no line of site as to when I'll receive a resolution for my issue, and this ultimately has made me question my purchase from Mercedes. I have an email chain of about 17 emails (which I am happy to forward along) of the back and forth, and predominately the follow up I've been doing because of the lack of response and communication back. The motto of Mercedes is "the best or nothing" and clearly, I have gotten nothing. Incredibly disappointed and I will not be purchasing a Mercedes, or advising anyone else I know to purchase a Mercedes. Especially from this dealership.

I had a great experience

I just leased a brand new GLE and absolutely love it! Everyone at the dealership has been incredible to work with, especially Holly!

I recently leased a new GLE and absolutely love it! Everyone at the dealership has been incredible to work with, most especially Holly. If you are in the market, go see her!

I recently leased a GLC. Everyone I dealt with including sales, General manager, finance and the person who showed me features were all very professional and the process was seamless.

We purchased a brand new Mercedes May 30,2019 at this dealership. Our experience was awesome! Stefan King was our sales rep from start to finish. I read the reviews about this dealership prior to purchasing ..... all I can say is, we agree with the positive experiences. We have nothing but good things to say. They delivered exactly what was expected from start to finish. We were in and out of the building with the new car in less than 70 min or so. We will continue to go back to this dealership. Thanks again Stefan. You did a fantastic job! Blessings~ Susan & Karl Rubin

They had the truck I was looking for at an outstanding price.

Sales team is great. Service dept though.. Do yourself a favor- go elsewhere.

I gave Mercedes 4 stars because although their service was good, people were nice, salesman were very helpful, there were two things I didn't like. First, the car was not clean when I came to pickup. Second, the window tint had air bubbles. I left the car one day to fix before I picked it up, but the bubbles are still there. I will bring the car back to fix my windows. Overall, their service and staff were great and the car is absolutely beautiful. I just have small problems with it.

f I could do "0" stars, I would. HORRIBLE misleading dealership. I purchased my car with prepaid maintenance. Recent service that was due was verified TWICE as being prepaid verbally and again verified as prepaid IN WRITING. After taking time off work and commuting for over an hour to have this service, I was informed it was a possible mistake on their part to tell me it was prepaid. The service manager to whom I was routed was zero help - not attempting ANY type of resolution. Ready to trade it in to upgrade and it most certainly will not be there!! Avoid this dealership at all costs. There are plenty more out there that are ethical and care about customers

Mr. Booker is very knowledgeable about the Mercedes Benz product. He shared with me the excellent standards Mercedes Benz maintains in the car. Additionally, he was patient and provided excellent customer service.

I wish I would be able to give -ve star, Rude and unprofessional manager.

Worst Mercedes customer service I’ve ever experienced. No return calls as promised. Went to service dept for new key. Car key is overdue at this point. Was told it was a two week process it’s been almost a month.

The Sales Team is less than honorable. They took our auto in for service under warranty and did absolutely nothing. They charged us $560.00 to fix something which was not broken. This was done after we told them that we had the extended warranty. We Purchased the Mercedes from CarMax, thinking that if we took it to a mercedes dealer we would get the correct service. WRONG!!! We ended up taking it back to CarMax where they corrected the problem, which was not what the Mercedes dealer pointed out to be. A total waste of time & money.

Great experience. Everything was easy. The staff was friendly and it didn?t long at all. They also found me a car and took the stress from me looking and that helped me a lot.

This experience was great. The dealer had the vehicle we wanted and took time to inform us on all that Mercedes has to offer. We were educated on the benefits of leasing and purchasing, so we could make a decision on which method of financing made sense for our situation. I would definitely recommend them to a friend.

Benjamin Brooke?s was an exceptional salesman. The dealership was welcoming. All staff were very pleasant

MB Marietta did an Amazing Job. I would highly recommend them to other friends and family.

It was a wonderful experience, the lady that attended to me and my wife was extremely helpful and she was very good. Thanks Susan and God bless

Nice cars

Always professional and on time!!!

24000 for car and car is lost in service without the courtesy of a phone call

Worst customer service out there from the advisers to the service manager himself. After reading the reviews this is an on going issue with the service department

Spent the entire afternoon with Stan working to find the perfect Mercedes for me. Stan and the entire team exceeded my expectations!! I?m a proud new Mercedes owner, and future customers.

Excellent service and Susan was a pleasure. Wonderful and warm personality. Definitely an asset.

3 of the hardest working professionals in the service industry are employed at Mercedes Benz of Marietta. Jim Travis, Ahmad Wajdi and Jeff Carter carry the weight of the service department on their back and are going 100% from the time the doors open til the parking lot lights turn off. When you visit if you choose to work with any of these men you will know what a professional in the service industry looks and works like.

The staff at Mercedes Benz of Marietta was top notch, especially our sales rep Benjamin Booker. Ben went the extra mile in helping my wife find the Mercedes Benz of her dreams, she hasn’t stopped smiling since she drove her new GLA 250 off the lot. Thanks!

I went to MB of Marietta on a fact-finding expedition, after calling ahead to make sure they had a couple of new cars I was interested in test driving. I was planning to purchase within the next 6 weeks; my goal on this trip was to establish a personal relationship with a number of area dealerships before choosing which one to buy from -- price isn't everything, and I don't really trust online reviews; for me, the rapport matters. The saleswoman, whose name I'll omit, was very enthusiastic on the phone and told me to ask for her by name, so I did. As soon as I made it clear in the showroom that I was not purchasing a car that very day, she suddenly remembered an appointment across town and turfed me to a less experienced representative. It would have been fine to work with a different person than I'd talked to on the phone, but I didn't enjoy being given the hot potato treatment for not being an easy mark. It did, however, make my choice to move on to the next dealer simple.

Mark was pleasant and positive. Mercedes Benz of Marietta provides an excellent customer service experience. Even before you become family , they make you feel like family. I’m glad my baby was from here a fully protected by Mercedes.

They make you wait so long. All the advisors are too busy to talk to you. You have to wait!

Went into Mercedes-Benz of Marrietta for new tires on my C300 at a cost of $1000. Recently moved to GA, needed to register my car in GA, and was facing another $3000 in state sales tax. I opted to split the difference and purchased a new 2019 CLA 250 with a $2000 down payment.

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

I regularly work with Shemar Jones at Mercedes Benz Marietta - he is fantastic, honest and keeps his word! Highly recommend this dealership!

This Dealership does not represent Mercedes Benz Brand well at all I’ve been to this dealership plenty of times for an issue that involves my subwoofer in my Mercedes G550 and my service advisor lied to me about it being repaired when they rigged the speaker up to make me think it was fix so the issue never was addressed properly. I contacted the service manager Jim Travis about the issue with my speaker rattling off he informed me that he would special order a subwoofer after speaking with a tech and being informed that the subwoofer did need to be replaced, i never heard back from Jim Travis i had to keep reaching out to him in regards to my Subwoofer. So 2 Weeks past going on 3 i had to literally drive to the dealership and confront Mr Travis about my speaker and he told me i told you i had the speaker here which i didn’t recall. I was very annoyed he made me a service appointment and i took my car in for service 04/16/19 i dealt with Carla which handles Courtesy Vehicles which was very rude and i felt as if she was racial profiling me because i was young, i came into the dealership 45 mins earlier waiting on Carla and she was nowhere to be found another gentleman came in way after me and when i addresses her she said to me he was here before you and i was informed to take care of him first, she gave me a very hard time i was embarrassed how she was treating me and i didn’t understand it cause i am not a difficult person to deal with. I then contacted Jim the following day and let him know what i had experienced he seemed very unconcerned. At this point I’m in shock I’ve also reached out to (Alfredo Guillen) which is the General Manager of this Dealership via phone (NO ANSWER) 30 mins later Jim Travis calls back saying he was told to handle my concern by Alfredo Gullen. I then went to pick up my vehicle cause nothing was done my car was just sitting on the lot Jim Travis lied to me and told me they had replaced my Subwoofer and it was still rattling which when i got to the dealership my service advisor informed me it had no been replaced. I took possession of my vehicle from this unprofessional facility and have contacted Coporate and the BBB. This has to be Addressed please be ware before you give this company any of your business they are not REPRESENTING MERCEDES BENZ PROFESSIONAL AT ALL

Very tactful and helpful people are associated with this organization six stars, Very well done

Great experience. Really enjoyed the concierge service. I forgot the gentleman name, but he was nice, knowledgeable, and funny. Also, thank you Susan and Aida that manager for taking time out to explain everything concerning my contract.

I have found my experience with the service staff specifically to be both friendly and professional. My buddy’s C300 was acting up and they found the solution quickly and explained the issue well.

Had an easy and seamless buying experience here. Shemar Jones specifically I would like to commend and say that he is a man of his word. If he says that he will take care of something for you, take him on his word.

Best Experience- Josephine Johnson gave me the best buying experience she is the assets of your company

I had an appointment twice to have a factory recall corrected. Bother times, the appointments were cancelled with no follow up. BAD BUSINESS! I'll never refer anyone to this place. Furthermore, I tried to get a bulb replaced in the drivers side front lamp and they tried to charge me $600.00 for bulb and installation. You have to be joking. BAD BUSINESS!

The entire process was a positive experience! Everyone was pleasantly amazing and I look forward to seeing them again.

I hate giving low reviews but the service here is really disappointing. I did not purchase my car here so I can’t speak on their sales team but the service center is located close to my work so it’s unfortunately conveniently located near me. I had an appointment at 11:30 to get a tire changed that had 3 nails in it. I checked into the service department about 11:38. I didn’t get my car back until 2:45. I was there the whole time, on a “lunch break”. At check out I saw my service papers there’s a sharpie notation on it that noted my appointment time was at 1 pm. Which was not true, I had been there since 11:30 and was given an appointment time as such. I get back in my car and not only is my radio blasting rap music (I don’t care what kind of music it is but let’s just say I wasn’t jammin’ out to 2 chains with my two year old in the back seat that morning) but my air is blasting at 60 and service tire light is still on! So I drove a little bit down the street thinking it just needs to be readjusted and the light never goes off. I call up there and get forwarded to my service advisor and get his voicemail. I hang up, call back the receptionist answers she puts me hold and then she tells me my advisor Jeremy said to just come back up there because they forgot to reset it. Listen, I’m not going back up there, no way! Jeremy and who ever else had a jam session in my car clearly looked in my car before they handed it off to me and saw that big yellow exclamation point glaring at them and just handed me my keys, without resetting it. I was up there for three hours for a tire change. I’m not coming back to take an hour for them to reset my sensor. This isn’t my first incident either, last time I was here, not even six months ago came in for a tire change they told me when they my put the new tire on my car it wouldn’t balance so I needed a new rim and to bring it back that weekend. I come back get a loaner car, and I kid you not.. not even 3 hours pass and they call me and tell me, just kidding my rim is fine, their balancing machine must have been off that day and I can come back now and get my car. It just seems like sloppy non professional service and I’m not willing to waist my time again dealing with all this nonsense ESPECIALLY for a simple tire change!

Sha was great! Great listener with awesome personality. He made a difference!

My sales lady (Ava-Lauren) did everything to provide me with the vehicle I wanted to purchase! From sales to finance, the entire team and experience was a pleasure! ❤️

My sales lady (Ava-Lauren) did everything to provide me with the vehicle I wanted to purchase! From sales to finance, the entire team and experience was a pleasure! ??

Great

This dealership employees and specialy supervisor they were so impolite and also they don’t know to behave with their costumers professionaly and the young employee didn’t have enough information about the cars and also his supervisor was so rude 👎👎👎 Would not suggest anyone to visit this dealership

Excellent experience in general at MB of Marietta. Very professional and courteous sales staff. A little busy at times, however never felt the feeling of being rushed. Great selection of Certifed preowned vehicles. When purchasing another vehicle in the future I'll definitely go back to MB of Marietta.

Worst Service Experience ever .. My car is still under warranty, I send my car for service at this location .. i had a shake problem with brakes and they diagnosed that due to the rear rotors and pads .. I paid for changing them .. after i got my car i discovered that the problem still there .. returned back, this time they said it is from the front pads and rotors too .. and you have to change them !! i took my car to another Mercedes dealer and they told me that the rear rotors and pads i just changed need to be changed again because we still have shakes from them !!!! one more problem related to the blindspot assist inoperable Msg .. they fixed it for me first time .. and it return back after two days .. retuned back to them , this time they told me that i need to change the back bumper because one of the radar sensors is not fixed in its location .. believe it or not one of the customer reps had given me an address for an external shop that i can go fix the sensor there because the only thing they can do is changing the bumper .. (screenshot attached) - but i didn't want to leave the car at any non certified place and decided to better fix the sensor myself i spend 3 days taking off the rear bumper and fixing the radar sensor back in its place ,, and then returned back to them and this time they mentioned we will do full diag for the system and you have to leave the car with us .. (at night, I turned the car valet mode on so I got sms when the engine turns on) after 2 days i visited them back and they mentioned we did our best and there is no way but to replace the bumper .. this time i requested an official diag report and they told me i have to pay 99 $ for it because they have to repeat it again .. and i accepted the cost .. returned back to them after 2 days and they mentioned we can't give you the diagnosis report with service codes because you may take it and repair your car outside !!!! .. and i got from them an email contains that i have to replace the bumper because we have interference from the fixing epoxy .. etc .. and we can't start checking your car without changing the bumper (they didn't charge me the 99 $) guess what .. !!! when i asked to pick my car my valet protect triggered !!!! which means my car was parking all the time and they never turn on the engine !!!!! (screenshot attached) And here is my happy life ,, i took my car to another mercedes dealership told them the history and they fixed my blindspot in 2 hours and they told me mercedes benz of marietta never tried to re-program the system before .. and we have no problem in the bumper the service reps at this location don't understand how the technologies in the car works , they told me that the blindspot works on the parking sensors too .. (i know for fact the parking sensors has nothing to do with blindspot) and they perform wrong diagnosis and make us pay a lot of unnecessary money long story short take your car to another place for services Update 1: called the number they mentioned below .. talked with the general manager .. he don't know anything background about my case .. he mentioned he will give my name and number to the service manager and he should call me back .. Update 2: got a call from Elvis - the service manager .. he is a very nice person and he apologized for my experience .. i am currently working with him to resolve the case .. my advice : if you have any problem talk with Elvis .. Update 3: Mercedes Benz of Marietta had refunded me for all the services that i had problem with . Thanks Elvis for your effective engagement

I seldom write reviews but as an avid Mercedes fan I just had to write this review. I read most other reviews on here share the same views. Stay away for the service of your Mercedes from this dealer. I have for over ten years serviced my Mercedes Benz vehicles with RBM and they are excellent. This dealer's service department has a LOT to learn. I gave them a chance as they are closer to my house, but it is not worth it. They are exceptionally slow and there is NO customer service or care. I took my S550 in for service on the Thursday. I waited for 45 minutes before I left with a loaner. At RBM that process took less than ten minutes at most. They kept my car until the following Tuesday, "waiting for a part". I had to follow up all the time. There was no keeping me informed from the service advisor. When I finally collected my vehicle it was filthy dirty with oil and grease boot marks on EVERY carpet from mechanics. Check out took equally long. There was NO after service follow up by management. I do not know how Mercedes Benz can tolerate this. Stay away and rather use RBM of Atlanta.

I seldom write reviews but as an avid Mercedes fan I just had to write this review. I read most other reviews on here share the same views. Stay away for the service of your Mercedes from this dealer. I have for over ten years serviced my Mercedes Benz vehicles with RBM and they are excellent. This dealer's service department has a LOT to learn. I gave them a chance as they are closer to my house, but it is not worth it. They are exceptionally slow and there is NO customer service or care. I took my S550 in for service on the Thursday. I waited for 45 minutes before I left with a loaner. At RBM that process took less than ten minutes at most. They kept my car until the following Tuesday, "waiting for a part". I had to follow up all the time. There was no keeping me informed from the service advisor. When I finally collected my vehicle it was filthy dirty with oil and grease boot marks on EVERY carpet from mechanics. Check out took equally long. There was NO after service follow up by management. I do not know how Mercedes Benz can tolerate this. Stay away and rather use RBM of Atlanta.

The process of buying the new car was pleasant. Our sales person answered all of our questions at the dealership and has reached out a couple of times since our purchase through email. We only had one key with the car and should have the second by the end of next week according to the service department.

I had the best car buying service that I’ve ever experienced at Marietta Mercedes. I was a little uncertain about what I wanted but was fortunate to have an excellent sales rep Holly. She was very knowledgeable and had a no pressure approach. The actual purchase process was a breeze. We will be buying another one later this year and will be back to see Holly for sure!

We got our GLA there and it was a good experience. I thought they were fair and we left happy and I hope the salesman was well compensated, too. All in all, a good experience.

We have had our new Mercedes for two weeks. Here are a few thoughts on the AMG C43 and our car-buying experience at Mercedes Benz of Marietta. First, the car is fun to to drive. It is easy to handle and truly has get up and go. We have put about 800 miles on it including a short day trip to stretch the C43’s legs, so to speak. On the freeway, the car handled like a dream, both on dry road and through a couple of heavy downpours. The interior is comfortable and seems as though it will handle longer road trips well. The cruise control, distance following, and blind-spot assist are wonderful. However, there are three things that bug us a little. First, we don’t like the panoramic roof. My wife is extraordinarily sensitive to sunlight and the mesh covering does not completely block the sun, though we found that out only in the past couple of non-rainy days. Cloudy and rainy days are going to be fine. Second, the C43 has more road noise than we are used to. The 16-year old BMW we traded in was quieter. I’m not talking about the sexy AMG exhaust system noise, but road noise. In truth, the noise varied depending on the road surface, but we both noticed it on our day trip. Finally, the Navigation System is not what I expected from Mercedes. The voice control/recognition is sporadic and the data base doesn’t even have our address in it. That being said, overall, we love the car and are happy we decided on a Mercedes. One final note: we truly enjoyed working with our sales person. We know his job is to sell cars, but he showed a balance between doing that job and working honestly with us. We got a fair deal on great car. We felt comfortable working with him and thank him for that.

First time buyer of Mercedes. Good experience thru the buying process. Great facility.

We have had our new Mercedes for two weeks. Here are a few thoughts on the AMG C43 and our car-buying experience at Mercedes Benz of Marietta. First, the car is fun to to drive. It is easy to handle and truly has get up and go. We have put about 800 miles on it including a short day trip to stretch the C43?s legs, so to speak. On the freeway, the car handled like a dream, both on dry road and through a couple of heavy downpours. The interior is comfortable and seems as though it will handle longer road trips well. The cruise control, distance following, and blind-spot assist are wonderful. However, there are three things that bug us a little. First, we don?t like the panoramic roof. My wife is extraordinarily sensitive to sunlight and the mesh covering does not completely block the sun, though we found that out only in the past couple of non-rainy days. Cloudy and rainy days are going to be fine. Second, the C43 has more road noise than we are used to. The 16-year old BMW we traded in was quieter. I?m not talking about the sexy AMG exhaust system noise, but road noise. In truth, the noise varied depending on the road surface, but we both noticed it on our day trip. Finally, the Navigation System is not what I expected from Mercedes. The voice control/recognition is sporadic and the data base doesn?t even have our address in it. That being said, overall, we love the car and are happy we decided on a Mercedes. One final note: we truly enjoyed working with our sales person. We know his job is to sell cars, but he showed a balance between doing that job and working honestly with us. We got a fair deal on great car. We felt comfortable working with him and thank him for that.

The worst service I've ever experienced!! I went in for a regular service..first they replaced a flat tire with the wrong tire 2nd they damaged two rims in the process..they actually repainted one with regular paint is if I wouldn't notice..I'm in the process of filling a complaint..take your cars to Mercedes Benz of Buckhead for great service..BEWARE!!!!

My appointment was at 9:00 and my car didn't get pulled back until 10:00. I was their for FOUR hours!! This is unacceptable, especially for Service A maintenance that should not take this long. Once I'm driving down the interstate, I realized that my radio is no longer working. GREAT! I called back up there to let them know and they asked could I come back. Uh nooo! I had already been there for 4 long boring hours. I ended up going back two days later and still waited a long time. I can't say that I will be back. I will start back going to Mercedes Benz of South Atlanta, it's further away but at least they work efficiently. I guess it's the new AutoNation management.

Great and fast service. Glad they could help us.

Beware of this MB dealership. I’ve dealt with several Benz dealerships and this location is by far the worst experience I’ve had. Purchased a car end of October 2018. By the beginning of Dec had not received the registration & tag so I Called the sales rep Mehdi (Matt) he told me he would check on it. By the end of December I still hadn’t received the license plate in the mail and didn’t get a reply from the sales rep (temp tag expired beginning of Dec.) During the time I was waiting, I received a citation for expired registration. I followed up with the sales rep again and decided to go to the tag office myself. I was informed that the registration was not submitted AND the car did NOT have Georgia emissions (as required by law for the sale of an automobile). I forwarded this info to sales rep, he wanted me to bring the car in to get an emissions certificate. Opposed to risking another ticket and the possibility of the car being impounded. I just paid for the emissions and registered the car myself, spent a half day in court trying to explain the citation and in the end still had to pay the ticket! Customer Service Nightmare.... The dealership did send me a $25 check in the mail for the refund of the registration. Nothing for the cost of emissions or the ticket. The unfortunate part is that I could have gotten the citation dismissed with a simple letter from the dealership explaining the issue.

Our purchase experience with Shah at Marietta Mercedes was great. No stress, no pressure. Shah and the entire team was helpful and courteous throughout.

Want to give a big thanks to Jeff Carter and all his hard work. Very thankful for his patience and diligence to get both a warranty issue resolved along with an insurance claim at same time. Make sure you ask for Jeff if you get any work done here!

We bought a used Sprinter in excellent condition. Melinda is very easy to work with and always friendly. She gave us a great price on the van . They need to streamline the invoicing process. That became a little stressful. Overall though, we are very much pleased and would deal with MB of Marietta again.

Smooth process. Stephan and Eugene were helpful and polite to deal with.

Servicio de exelente calidad. Great costomer service :)

After a second time around Mercedes Benz of Marietta did fix my car and provided me the service that I expected from this dealership Dr. Mico Turner

I’ll explain further why I gave MB Marietta a 1 Star. The young lady answering the phones put me on hold as the first alternative then hung up instead of putting me on hold. When I called back a few minutes later with my questions (plural) regarding services available, the only answer she provided was an “I don’t know.” When I asked for a referral, this frustrated her. She was bothered and did not want to help. For this type of customer service, I could have gone to a buy here - pay here. MB is all about the experience from Purchase, to Drive, to the Maintenance Services and being a repeat customer. This interaction did not make me want to be a repeat customer. I did not want to even call back to this dealership location. I was not satisfied with the low level of detail I was provided during the call and the lack of knowledge and effort I experienced. MB is expected to maintain a high standard and this was not my experience this week. Thank you.

I had my new black SUV service over there. part of the service they give you a car wash I had naver run my car through a carwash. I only had it hand wash. They have brush car wash they ran it through it and I can see lil scratches all over it. They should know better than that bad part about it is I had it clean two days before.

Very professional Anita is a great salesperson, and very thorough on getting transactions to pull through.

I had a great sales experience with Rhon Lee and all the individuals that we encountered. I plan to do business with them again!!

Mark Higgs was amazing! I filled out an online inquiry not quite ready to commit. Mark contacted me, he wasn’t pushy at all, he just listened to what I said I wanted. I still wasn’t ready to commit, but I decided to stop in one random day and left with a new car. Mark seemed to take care of all the details (while still listening to me), and put me in a great car with a great deal. Eugene from finance was great, along with the other finance officers. I never felt pressured and the process was seamless. They have even already called and scheduled my first future service appointment. Great experience. I’m extremely happy.

Great service

MARK HIGGS TOOK CARE OF ME LIKE FAMILY MAKING SURE THAT WAS MAKING THE BEST DECISION IN PURCHASING THE CAR I WANT AT A GREAT PRICE!!! Ask for mark Higgs when u buy a car !!

Since I leased my vehicle at this dealership I've had a terrible experience because every time I call to ask questions or address a concern they never return my calls even after several attempts! I'll never do business with them again. Horrible customer service experience!

I had the best experience purchasing my beautiful Mercedes. My salesman Ben Booker was very attentive, not pushy & made sure I got exactly what I wanted. The car buying experience was almost too good to be true. The most stressful part was me trying to decide exactly what I wanted. Once I decided, the rest was a breeze. The finance manager was top notch as well!

Slow service Shuttle service is useless. They won't come get you in the lobby even if they know you are waiting. Service advisors are lazy and they cannot promise you anything about the service. I understand there are lot of cars coming for all kinds of things, but one should be able to provide shuttle service to the customers. Very very dissapointed with the service. I had to wait in there for 3 hours atleast. I would recommend everyone to drop their car and get a ride by yourself from someone or uber.

I had the absolute best experience here and Mr. Shah was honest and very helpful

I recently visited Marietta Mercedes Benz to replace my totaled Mercedes. Upon arrival I was disappointed to see that my usual salesperson was no longer with the dealership. Ninetheless, I was greeted by a different salesperson, Holly Handelman. We reviewed what I was looking for and Holly went right to work. Within minutes Holly presented me with several options, all of which were tailored for exactly what I was looking for. Holly made the process easy, painless and expeditious, all while maintaining a friendly and amenable disposition. Holly was very knowledgeable and took the time to introduce my husband and I to the sales manager Stan who was also delightful and very informative. Overall, I had an excellent and enjoyable experience, mostly thanks to Holly! I’ve already recommended friends, in the market for a new car, visit the dealership and ask for Holly by name. Great job!!

Horrible customer service no communication I will never in my life buy a car from these people they lied stated car purchased went through inspection 4 days later brought the car back for a loud noise the sales manager stated he puts new belts on all vehicles and the belt looked new so I left car there 9 days no call to tell me anything about the car purchased I called service they stated it’s a different sales dept someone would call me back no call back contacted Benjamin booker he states it’s the tensioner they changed the sends me an email stating they changed the belts I’m like ur sales manager stated that was done prior to purchase what was done to the vehicle answer a simple question I sware to god when I walk in there today telling them keep the car ! Nobody can speak or communicate what was done u keep this car ! And the sales manager has zero customer service and is very inpatient so buy a car at your own risk ! This is a short version there’s more that was done wrong I’m totally shocked I was better off going to a used car dealer and I’ve brought plenty cars oh and service stated they can’t see anything on computer 😮what kind of mess are they pulling ! But I go there today so there will be more to this story

Thank you Sam el Jundi for taking care of me and my car. Came in for a break check and ended up having a bad engine leak. Sam went above and beyond working with my extended warranty company to cover the expenses. Sam you are the best. Thank you

They were very helpful in getting me what I was looking for.

Holly was my sales person very sweet lady very helpful my process went through smoothly best dealership I ever been to

Found the vehicle I wanted online and trusted them to have described it accurately to plan the trip to pick it up. I committed to buy based on the info they gave me and made the drive. When I arrived in Marietta, I was pleasantly surprised not only by the accuracy of the description they gave me but the warm reception. They had place the vehicle, which I was buying used, inside where I could take my time to inspect it, treated my wife and I as if we were buying a new Mercedes, filled the vehicle with gas and the entire staff was warm and friendly throughout the entire process. Thanks y'all. I may have spoken too soon, after buying the vehicle I could not get anyone other than sales on the phone, I found that after 12 days the title had not been mailed and basically got the run a round when I tried to get someone who could help me. Finally I got a promise that someone would call me back but was told that it may be a month before they sent the title to the local tag office. I never got the call back and when I tried to call again, they said the only one who could help had gone for the day. Still waiting for resolution but only have 9 more days that I can legally drive the vehicle without a tag. I have a problem with businesses that are helpful before the sale but not after. Update: I recieved a call first thing the following day, somehow the paperwork had just been put on the desk of the person who would have sent it out; she agreed to overnight it today.

Excellent service my salesman was very professional and patient through the whole process. I would recommend this dealership to everybody the place is clean and some of the staff are very friendly some not but whole experience was good thanks again Benjamin you was so amazing. Cheryl Douglas

My experience with the dealership was awesome. The salesman, Rhondal Lee, was professional and wonderful to work with. He made sure that I had the color that I desired. I was very pleased with my purchase.

We are so far thrilled with our experience at Mercedes Benz of Marietta. We appreciate the extra touches like complimentary car washes.

I love their Car Service & Customer Service as well, this is my 2nd time here

I just have to say my experience here was Amazing!!! Owning a Mercedes is great just because of the quality. But the dealer experience carries just as much meaning. The staff was so Awesome and our salesperson was magnificent. We had a tight schedule that day and they had everything ready when we walked in. And also gave me the best deal around town. We were working with 2-3 dealers and nobody could come close after hours and days of negotiations. My children even loved hanging around the lobby and can’t wait to come back for our first oil change.

Impressive dealer ship

We had a nice, hassle free experience buying a new car from this dealership. I had no pressure from the sales person and everything went very quickly.

Everything was great, great service, Alexa Cabrera and Gwen Moss did a very good job. Alexa kept his promisse with a good deal. Gwen explained in details everything I needed to know, she was very patient and help me had a big deal. I can assure that If wasn't for her I wouldn't get the car.

Although I spent a lot of time to get my car. Which was no ones fault on anyone’s part. It was just that kind of busy day....I experienced excellent customer service! And will advise anyone to visit this location. I will be back if permitted in my future buying. Thanks for your service Shemar & Ahmad. I thought I was leaving with a used car, but drove away in my new 2019 Mercedes.

Great service and we went home in a new Mercedes! Holly and Alfredo took great care of us and were very helpful in selecting the right vehicle for us along with explaining the benefits of buying or leasing. Definitely recommend!

Holly was a fantastic salesperson and stayed with us the whole time and provided great service. The GM of the dealership Alfredo was very hands on and gave us great information as I chose between buying or leasing.

The entire staff were very helpful and friendly. The ambiance was equivalent to the reputation of Mercedes-Benz automobiles themselves. I highly recommend shopping here!

We had looked fo a very specific car. They aggressively searched for and found the exact car for us!! Service when we went to take possession of the car was top notch!

Love them! The best customer service ever! We left with the car I wanted!

We had a phenomenal experience buying our first Mercedes. Rita was our sales associate, and she was such a pleasure to work with. She had the car we were interested in waiting for us when we got to the dealership, and she clearly explained and walked us through each step of the process. My wife and I are extremely satisfied with our new car and the experience we had purchasing it.

We never used this service center before but due to extenuating circumstances, we had our C-Class towed to MBMarietta for a quoted $1900+ repair. Ahmad took care of everything and kept us well informed. The car was finished ahead of schedule and for $200 less than the quote.

Mark Higgs was the very best! Took care of all my needs and concerns.

If you are wanting a positive car buying experience , Mercedes Benz of Marietta is where you should go . They are polite , informative , thorough , and strive to get you what you are looking for as well as give you options you had no idea about . Holly Handelman was a pleasure to work with on my purchase as well as every individual I came in contact with .

I am a new customer to Mercedes Benz of Marietta and I am very pleased with the service and care that I received. My salesman Rohn Lee went the extra mile to ensure that I got exactly what I wanted and I am so happy with my purchase. Thanks for making me a highly satisfied customer!!

Stefan King was a dream to work with and made the purchase of my new car fun and stress-free. He listened to exactly what I wanted & put me in a beautiful car that I love! If you are in the market for a new Mercedes Benz, Stefan is your man!

My experience with AutoNation Mercedes Benz was awesome!! Eric helped me find the perfect car even when I was undecided so many times! They where patience and made me feel so comfortable! They gave me an awesome deal! I’m glad to be apart of the Mercedes Benz family! If your looking for a new or used Mercedes Benz look no further!

My recent experience was great! The willingness of the staff to communicate with me via text and basically negotiate the deal via text proved quite the enjoyable experience. I went in the next day and finalized my purchase. I recommend this dealership.

Steven Moore was the best. Highly recommend

Great service from Stephen Moore. Second perfect car he has sold me!

I just bought a 2.5 gal DEF from this location and paid $60. I pay $15 for the same product at the dealer in my home state. Not having an account at this location I was expecting $20-25 price tag, NOT $60. It's my last time at this location

My initial visit to this Mercedes Benz wasn't very encouraging. I walked around for approximately 5 minutes without anyone greeting me. Sales agent Mark Higgs was coming from a back room and immediately engaged me. Although I wasn't ready to move forward he answered all questions I asked. Mark followed up with me weekly until I was ready to purchase. He made absolutely sure I got what I wanted. During my process, every player (rep) was courteous, pleasant, engaging, helpful, and went above and beyond to ensure my satisfaction with my GLC 300. Thank you Mercedes of Marietta and especially Mark for knowledge and professionalism. You have certainly gained a loyal customer!!

Ask for Mark Higgs. He wont let cha down 👍👍👏👏

Worse customer service. The service manager Jim does not care to show one bit of interest in calling back after leaving several messages. I have made several attempts to repair my vehicle here and still cannot get this issue resolved. I have made a complaint to corporate and they have referred me over to RBM of Atlanta. I will never come to this dealership again. Do not waste your time or money. No one returns your calls and they do a horrible job with repairs!!

.“Fantastic place, great customer service!” This dealership was top notch! Mark went above and beyond to make sure I purchased the Benz, I was most comfortable with. He was honest, upfront and did not sugar coat the offer. He was in no way pushy, arrogant, or a shark we often experience when visiting a dealership what-so-ever. He was paraprofessional and that was very comforting after I decided on a car, the process was absolutely painless. We did the paperwork and I left to attends a previous appointment and by the time I was finished with my appointment, it was time to finalize the deal. So quick and professional. I felt like family by the end of the whole process! I would recommend Mark Hoggs to anyone who is looking for a Mercedes Benz vehicle.

I had a great car buying experience at Mercedes Benz of Marietta. The staff was attentive and friendly. They were extremely knowledgeable of the products and offerings. They were incredibly efficient and had me out in no time. I highly recommend Mercedes Benz of Marietta. Ask for Holly Handelman!

Great dealership! My second purchase there in 3 years!

The sales associate, Benjamin, was very helpful, professional and very knowledgeable about the cars, the finance manager, Eugene, was awesome, friendly, professional and had a lot of helpful hints to make the financing process seamless. Elijah, introduced us to the new car and has so much and admirable knowledge about all the impressive gadgets in the Mercedes Benz E300. As a matter of fact, MB or Marietta has successfully put together professional team to help car buying to be an easy process. KUDOS to ALL.

Mercedes Benz of Marietta was above and beyond all my expectations. After driving 6 hours to arrive there. All I had to do was test drive and sign all paperwork was ready. Very friendly and professional staff with excellent customer service.

We were expecting to walk in and walk out with our car the same day. It was not the case. There was a really irritating noise or vibration coming from the right passenger side underneath the car. We were given a number of different reasons for it and told it would be taken care of, it was not. We finally got the car about two weeks later with the same issue. We were told all Mercedes E-350 have this issue. I find it hard to believe.

Service Cost is High Enough as Expected, But I Have a Problem With The Hidden Fees. The Fine Print Scam!!! BEWARE Of Shop & Disposal Cost

Stan was an amazing salesman. Stan was very caring in helping us with our selection and made the car buying process very simple. Kudos to Holly and Matt as well for being very helpful and courteous during our visits.

Stan was an amazing salesman. Stan was very caring in helping us with our selection and made the car buying process very simple. Kudos to Holly and Matt as well for being very helpful and courteous during our visits.

Impossible to speak with service technicians on the phone. Don’t bother calling them. It’s a dead end

It was a pleasure working with Mark Higgs; his customer service was top notch, professional and easy to work with. I will be back for my next purchase. I highly recommend Mark.

I worked with Mark Higgs, as my Salesman. I would recommend Mark any day of the week ! He was very professional, knowledgeable, and his customer service was top notch.

Great purchase experience...

I have interacted with sales, finance and service and I have to say it was a pleasure. All top notch friendly people!

Very good experience.

I came to drop of my car and was told there was no loaner by one individual, as i was sitting there another service rep came to check on me and i asked why there was no loaners and he said where did i hear that from they had many.. As they porter was talking my car to the mechanics bay he was eating in my car.. Why my car was in their possession i had many new scratches on my vehicle . When i refused to get the services they recommended and paid for the inspection the sales rep got an attitude.. never taking my car back there again...

Shopping for a new vehicle is not always enjoyable. The sales staff, especially Stefan, was great! We not only appreciated his knowledge but also the fact that he respected our decision making process which brought us back. They gave us a fair deal on our trade-in and new car price. We will review the service department if/when it is needed. Today we are pleased with our purchase from Marietta Mercedes Benz.

Matt and Alexa were great to deal with! Very professional and helpful.

My experience at Mercedes Marietta! The sales rep Mark was very knowledgeable, not pushy at all, but was able to meet & exceed my expectations!

Great service and parts staff. Plenty of room to find your own space with coffee and snacks. Over head view of repair bays let's you know when your vehicle is ready!

Was end of my lease and I wanted the same car - which was discontinued, and the new model wasn't expected to be out for another few months. The rep at MB Marietta sourced a car for me, which was still en route, and stayed on top of it to make sure it was delivered to their location, and that it was then delivered to me. She was a tremendously helpful resource. The entire leasing process went smoothly and I happily drove away with my new MB SLC! THANK YOU MB Marietta!

Good experience until I found out the website description of the 2013 Buick having new tires was not correct. Only 1 tire was new. The other three tires were 2 years old. Unfortunately, I found this out after the fact. Contacted the dealer, but as of today, two weeks with no response.

Terrible customer service

Can't wait to see this beauty at my favorite dealership!

Awesome manager there SHEMAR JONES keep up the awesome job.

Stopped in to look, salesman in door looking at me...I refuse to do business with any company that after I look I have to come in and find a salesperson, wasn't like that at MB of Buckhead, where I had a choice of salesmen. It's just as hot outside for a customer walking lot and then walk on showroom to find salesman to walkout again. Cars dont sell themselves, even when I research it on line....when I walk on lot someone should greet me...if I have to hunt you down I wont be buying a car from you.

Great service friendly staff clean place. Excellent maintenance Mr. VLADIS. He is the Best..

I went to the parts department to order a paint match because my vehicle paint is coming off in over a dozen places starting at the 1st 100 miles and getting worse. Mercedes told me "that is just how paint is". The color match paint was supposed to cost $50.12 but they charged me $5012.00 and when I called to speak to a manager the people told me "all the managers are gone and won't be back until next week..." Then I was hung up on 3 times. Felony fraud is a very serious crime but these guys refuse to help and the sales department is the only line that will pick up their phone but once they find out you're not a buyer they get rid of you. UPDATE (Day 5): 5 days trying to reach a manager and 5 days of being blown off completely by this dealership (Over 20 calls). They either lie and say a manager is not available or transfer you to an dead line intentionally. I have NEVER seen worse customer service from a shay dealership, definitely would not expect this from a supposed luxury brand that self-praises it's customer service. UPDATE (Day 10): Numerous phones calls to this management team has net numerous "out of offices" and "someone will call you back immediately" but ZERO calls from a manager. Mercedes is still in possession of my stolen $5000 by their employee and have ZERO accountability for their actions. Reading the reviews for this place it is obvious they have a leadership issue and the General Manager should be fired. UPDATE (Day 15): After two weeks of calling this location and being told "a manager will call you back" I have yet to receive a call from any manager at the location. My bank finally was able to resolve the erroneous charge through a chargeback but the location leadership has taken ZERO ACCOUNTABILITY for their incompetence. Calls to Mercedes Benz corporate were just as ineffective as the location. I will NEVER work with or purchase from Mercedes ever again. Their lack of customer service is by far the most disappointing. Now I have to figure out what to do with my new vehicle that has chronically chipping paint before it hit 10,000 miles since I cannot use the dealership anymore and cannot expect anything resembling service from the corporate office.

I purchased my new vehicle via the internet. I never even visited the dealership nor viewed the vehicle in person. The staff at the dealership were very helpful, trustworthy and supplied all of the information needed to purchase this vehicle remotely. They arranged to have a notary visit my home to finalize the deal. They even arranged to have my new Mercedes-Benz C300 Coupe delivered to my home. The entire process was very smooth.

Had my vehicle towed in on a Saturday night because of a flat tire. They ordered, received, and installed the tire on the following Monday. I got my car back the same day. Excellent Service!

Friendly people, quick service. Mr Travis was extremely helpful in pushing my car through for me in a timely manner.

09/22/18 Worst place I had the misfortune to walk into. First nobody was at the front desk to welcome anyone. So I Decided to help myself in looking around for the car I was interested in and still no one Even payed any mind to A small petite woman walking around with a 8 year old child. I went outside the parking lot looking around at the cars they had and still nothing.Sooo if any of you remember a small petite female walking around and no one Even bothered to ask CAN We Help you. Thanks a lot. so I got back in My white VW Tiguan ( hope some remembers seeing me ). And decided to go back to my Volkswagen car dealership and get myself a new car. You people just lost a sale

Very pleased. Let me say that the sales staff here is top notch. From start to finish, our experience was above and beyond all expectations. We needed very specific options and they went the extra mile to get us exactly what we wanted instead of trying to push us into something from dealer stock. 5 stars all the way.

I went to the Mercedes dealership in Marietta and my sales person was Michael McDonald who was phenomenal. I highly recommend this dealership they have the best prices around town.

Unimpressed with employees and customer service they provide. Left their protective floor mat in my car crumpled and fthy. My back door and hood were not closed but apparently the person who brought my car to me did not wonder why the dinging indicating that something was not closed was going off. Employees not professional or friendly.

I REALLY wanted to have a great experience here but it was an epic fail. When I first walked in, nobody was at the reception area to welcome me and when I walked to the service area where I saw several employees, nobody bothered to welcome me, say hello, or ask me who I was there to see. After about 10 minutes of aimlessly wandering around, somebody asked me who my service advisor was. My service advisor was great & I'm glad I got to meet him. I spent about 10 minutes with my service advisor when they advised me it would only be a few more moments before my vehicle would be ready. That was a lie! I waited at the dealership for 2 hours to get my car and the repair to my key was already completed when I arrived shortly after 5 P.M. there is no reason I should have had to wait that long to get my car considering the repair was already completed and they knew I would be there to pick it up hours in advance. No one even apologized for how long it took for my vehicle. Thank goodness I have a wonderful Mercedes mechanic that I bring my car to for service, otherwise, I would be forced to endure bad service for the lifetime of my Mercedes ownership. If you don't have a manufacturer's warranty on your vehicle then don't bring it here! Take your car to Benz & Beemer on Roswell Road instead! Dave will take amazing care of you!

The Managers were great. Bryan the "product guy" was extremely personal. The sales team was helpful. The maintenance/ car care team was fast. My experience at Mercedes Benz of Marietta's Team os 5-star worthy.

Really nice and professional customer service.

Exceptional customer service.

I wish I would read comments before I went there! I can’t say my advisor was rude, he was actually nice and provided a good service. I was happy until I started asking about all charges. I felt that it was much more that I was expected. Well he really didn’t want to go over it and after 5 min, he took papers back from me, did something on his computer and here you go ... 100$ less. Didn’t even explain it to me. So I wonder how often they do it and maybe not many people actually question it. Well I guess he felt that I’m a women and not smart in 🚗 so it’s ok to do it. Now I wonder if they lie, do they actually perform the service we pay for? I doubt! Im planning to report it to the headquarter and other places... not acceptable plus some other issues I had but not going to mention it here.

Worse service. I think any dealership associated with autonation is horrible. I have gone back three times to fix issues that they have caused. No rental. Waited so long. Every time I’ve gone they go through so many service reps. I recommend taking the drive to rbm of Atlanta. Never going back again.

The worst Mercedes Benz dealership of all. I’ve been trying to get a hold of somebody at service for the last three days. No luck so far.

Very easy to work with. High level customer service.

the staff was friendly and accommodating

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

Terrible Service go to Mercedes-Benz of Buckhead or South Atlanta.

Perfect car! Sterling, Aid, and all the people at MB-Marietta were awesome. It was a long process. Lots of twists and turns, but I now have the first 2019 GLC on the road! Very happy. Was referred by family. I will refer others to this dealer.

I just too delivery on my 2019 GLC. It is perfect. Worked with great people and enjoyed everything from the design to the pick up of the finished car.

I had a ton of concerns... 1. Poor customer service 2. Time wasting waiting on diagnostic test 3. Lenny providing incorrect information regarding my service request 4. Lenny being inaccessible I had questions regarding total cost of my repairs, he never returned my calls , my repair was for an O2 sensor he said would take an hour about I was charged 339.00 for labor. The only reason I knew to pick up my car is because I called 5 times depending to speak to Jim...the one from Tampa. During my last appointment, Jim personally drove my daughter and I home. He delivered the best customer service and I will never forget that. I’m live to close to this dealership and paid too much more for poor customer service...now I feel obligated to take my car to the Buckhead location! I’m more than willing to discuss the specifics regarding this appointment with JIM. My number is in the system.

I had an excellent experience at Mercedes Benz of Marietta, I will be telling my friends about how well I was treated and how well it went. I never thought I would own a Mercedes. I'm very happy with my C300. I would like to thank Mr. Stephen Moore for everything. He honored everything he told us about the purchase of the Mercedes. All the questions were answered.

Jeff was absolutely great, good old customer service.

Service Staff was horrible. I expected better from Mercedes. I had a warranty and felt that it was the responsibility of the staff to contact the appropriate parties to complete the transaction and also to contact me with status update. Instead, I was the one who had to play phone tag to complete a simple navigation screen replacement, which took almost a month. Unacceptable in my opinion.

My buying experience at Mercedes of Marrettia was beyond excellent. My sales person Enita was awesome she was very honest about the vehicle up front unlike some of the local car lots I went to. The sale and purchase went quickly I was in and out of there in no time. Thank you again Enita and Eugene you guys are awesome!!!

Excellent Service!! Thank you Ahmad for the great service! Felix C.

Do not go to this dealer. Took my car here last week because the abs light was on and was charged $200 for a diagnostic test only for the light to come back on yesterday as I was driving out of state. I can’t get a manager on the phone or a call back and I’ve called twice today but another Mercedes-Benz dealership was able to get them on the phone. Very shady. These people tried to take advantage of a single woman and thought I wouldn’t know any better. If I could give 0 stars I would. I won’t be returning.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

Part of AutoNation. Was given a quote and went to pickup key copy. Then they tried to change price and say it had to be installed!!! BS!! Unacceptable!! Can we go negative stars. Beware AutoNation as a Mercedes dealer.

I had an awesome experience. You guys are very professional. I would most definitely recommend friends.

We cannot say enough to thank Marietta Mercedes Benz.. Especially Lenny W the service advisor!! We had mechanical issues while traveling. We were trying to get back to FL before our grandson passed away...Lenny met us in the parking lot, got us in and repairs done quickly and got us back on the road in time to see our grandson one last time. It would not have been possible otherwise.

Beautiful facility, lacking in the customer service aspect

My husband and visited this location wanting to purchase the new 2018 Mercedes Benz metric 8 pass van upon arriving while in the parking lot no one came to greet us as a potential buyer looking for vehicle to purchase we then walked in still no greeting of any person again then we approach the front desk I spoke to the lady seated up front asking about looking at this particular vehicle she somehow thought we had an appt to se someone I explained we did not she did phone for someone to come while waiting she did one great hospitable thing she offered us bottled water we're still waiting several person's working there just walked by us never acknowledging us or asking did we need help with anything yet we're still waiting so went to sit down in the waiting area at that time my husband and I talked and decided to go on the back lot to see the 2 black vans that seemed available we were looking to purchase 1 may 2 one young black male came to help with locating where they was I thank him his time he said he would go inside to get someone with the key so we can look inside the vans we waited for 15min still no one the gentlemen came a 2nd time saying he don't know why it's taking that long so waited 10 more minutes in the 95 degree heat I turned to my husband and began to say this the worst experience I've in my whole life no customer service at they get a F from us never will I visit that location finally a lady came to the lot looking around but still no acknowledgement again so we both decided we will spend our 100000.00 inheritance money to another dealership Infinity my first choice but my husband likes Mercedes Benz to God be the Glory for other dealerships

The folks were very nice and were not pushy!

I like Mercedes of Buckhead better than this location.

This was my first time buying a car on my own and the entire team was a pleasure to work with and very good at what they do. I couldn't be happier with my new car and how knowledgeable, honest and efficient the entire team was. When I first walked in, I was promptly greeted by the Sales Manager who was very professional and on the ball. He promised I would get the best deal possible and I did. I would HIGHLY recommend just going straight to them to shop and knowing you will be in good hands. I couldn't be happier with the entire process and the new vehicle! Thanks again!

Sales staff did not pressure me to purchase. I purchased online and final negotiation based on test drive. I am overall very happy with the purchase. The Audi S5 Cabriolet was missing carpeted mats and second key (expensive items). I do like the fact the dealer did put money into the care and maintenance of the car and provided detailed photos and clean carfax. I had to drive nine hours back home and the car is safe, reliable and very comfortable. As an out of state buyer, I would not hesitate to work with the staff of MB Marietta again.

Great servise, great people! 👍🏻👍🏻

Salesman - Mark Higgs is great! Service advisor - Lenny Wierman is very helpful! Will definitely return in the future.

Matt was great helped me get the rt car for my girl🔥🔥💯

The purchasing and financing portion of our experience was a 5! Excellent service on the front side of the purchase. Awesome team! However after having the car for just 12 hours my wife blew out a tire. No big deal. So we thought....the service guy tells us that because the purchase is so new that the warranty paperwork had not been filed yet and we would be on the hook for this bill and have to pay out of pocket. Obviously we told them this was unacceptable and demanded to speak to a manager. A fiancé manager got involved and quickly took care of the issue! Then they tell us they do not have the tire in stock and need to order it. No big deal. They say we will be able to pick up the car Friday afternoon. I do not hear anything all day so I call the service department. I am told that the warranty will cover the tire but they are still awaiting warranty approval for the wheel alignment. I questioned why we neeeded a week alignment ? We did not hit a curb. We ran over a very sharp and heavy metal object. The service department said oh when this happens you almost always need a wheel alignment. I said do me a favor put the new tire on and check it before assuming that I need a new wheel alignment. The service guy said it does need an alignment and we have to hear back from the warranty Department. He said you will be able to pick up your brand new SUV on Saturday. Mind you this is just a flat tire! Saturday comes and no call. So I call back. The same service tech tells me the warranty department is closed on Saturday so I will not be able to pick up the SUV until Monday! Mind you this is JUST A FLAT TIRE! Monday gets to be late in the day. I call the service department and they say your car is ready. I said is there any charge? They say no. I said what about the wheel alignment? They said oh as it turns out it was just a flat tire and you did NOT need a wheel alignment! Seriously? You kept our brand new SUV Thursday through Monday and it did not even need a wheel alignment? Terrible customer service!

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. I left with my new Mercedes .....

The purchasing experience was a 5! Outstanding sales and finance people. Top notch! Unfortunately 12 hours into owning our new GLC 43 AMG SUV we had a tire blow out. No big deal. Had it towed to the service department. My wife gets to the service department with the SUV and the service tech tells her because the purchase is so new that the paperwork has not cleared and we will be on the hook for this and have to pay out of pocket. Obviously we said this was unacceptable and demanded to speak to a manager. A finance manager got involved and quickly had this straightened out. Then the service tech tells us they do not have that tire in stock and have to order it. The finance manger put us in a service car so no big deal. Mind you this is Thursday morning. So it gets to be late on Friday and I call the service department and the tech says. The warranty paid for the tire but not the wheel alignment. I questioned why I would need a wheel alignment? We did not hit a curb we ran over a very sharp and heavy piece of metal in the road and it sliced out tire. The tech says when this happens the car almost always needs. Wheel alignment. I said do me a favor. Put the tire on the car and test it. Do not assume it needs a wheel alignment. He said he did and needs an alignment. He said he would get this straightened out and we could pick up the car on Saturday. Mind you this is a FLAT TIRE! It gets to be late on Saturday so I call the service department. The tech says the warranty department is closed today so we will not be able to deliver the car till Monday! We have had this car in our possession for 12 hours and it has been in the service department for 4 days now for a FLAT TIRE!!! Monday rolls around and NO CALL! I call and they tell me your car is ready for pick up. I asked if there was a charge or if the warranty covered it. They said no charge. I said what about the wheel alignment the warranty covered that? They said as it turned out it was just a FLAT TIRE and it did not need a wheel alignment! They kept my brand new SUV Thursday through Monday for a FLAT TIRE! Ridiculous!!! I have had better service at Nissan, Hyundai and Ford!

I had an appt to drop my S550 off (a/c) and pickup a loaner but when i got there i was told that a diagnostic had to be performed (2-3 hrs) before a loaner could be issued (not what i was told when i made the appt); that i could wait for results or be shuttled back home and a loaner brought to me next day. I accepted the latter but after a 15-20 min wait the srv rep said that they couldnt provide the shuttle as it would involve the driver working O/T and they typically dont pay O/T for shuttle employees and if i still didnt want to wait that i should bring my veh back in the morn and a loaner would be provided w/out delay (per srv mgr). I left and wont be returning.

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Best cars ever

Great customer service!

Dealt with Ahmad in Service and was extremely pleased with his willingness to help. Came up with a solution and got my customer's G550 wheel locks taken care of quickly so we could finish our end of the service. Would highly recommend going through Ahmad next time your Mercedes needs service.

If l could give This location zero stars l would. I took my car in for a diagnostic test for the engine check light and the add blue signal was on too on a Thursday. They made me pay $475.00 to get the add blue fixed. Driving out l go back to them saying the engine light is still on. Armand the guy helping me said l should drive the car and if by Monday the light don’t go off l should bring in the car. Friday l call him because the add blue light came back on and the check engine light never went off. Monday Which is today l take the car back in and was given a rental. Hours later Armand calls me to tell me the reason my engine light is on it’s because of the oxygen censors. And it will cost me &1200 to get it fixed. Ok so why was l not told about this on Thursday and what happened to me paying 475.00 initially for the same problem?. Yes driving a Mercedes is a “luxury car” but that don’t mean people can just dish out money just because it’s Mercedes.

I recently punched a C Class from Marietta Mercedes. Stefan was great! He knew a lot about the car and was very easy to work with.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

The entire experience of purchasing my car was basically good. Arnaldo and Enita responded to my email inquiries quickly and provided all of the information I needed. Enita then handled the test drive and sale when we arrived, and Portia sat in the car with us and explained every feature of the car. Each person along the way was friendly, knowledgeable and extremely helpful. This was the best car-buying experience I've ever had! The only drawback was that despite the posted time being 1 hour to 1.5 hours, we there 5 hours to complete the entire process. But with a great car and otherwise good service, we considered that a minor detail.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

Very nice.

Overall impressed with the manner in which I was treated from the moment I walked into the dealership. The car buying experience itself took a little longer than I preferred. Yet overall impeccable customer service, willingness to get the deal done was always the top priority. I am glad I came to a Mercedes dealer. I am pleased with my purchase and very likely to shop Mercedes Benz again no doubt.

I had an amazing experience at this location. My friendly and knowledgeable sales rep Charles N. made my decision and purchase painless. This was my first luxury vehicle purchase and I was uncertain if Mercedes would be the one. BUT after talking with Charles N. about the class I was interested in, it made me more confident that I was making the right choice. The entire staff was courteous and kind, and with a purchase as such you always want to feel valued... I’m still smiling! Thank you Mercedes-Benz of Marietta...!!

Great service, thanks Jim for getting us in and out quickly so we could continue with our journey in our Mercedes Sprinter Rv.

I had an awesome experience at this location. I was shopping around and went to Mercedes Benz in Buckhead(horrible experience). A friend told me go to Mercedes Benz off Cobb. The best referral every. I met Ryan the sales rep. All I can say is outstanding customer service. Ryan was absolutely polite, listen to what I was looking for, patient, understanding, and willing to take as much time as I needed to ensure I was happy with my decision. He help assist me in finding a car that I could also afford. I LOVE my new car. Even in his absence he ensured Sterling would offer me the same experience as I had with him. These two guys are partners for real. Again thanks Ryan and Sterling. I look forward to getting with you guys on all future car purchases.

I couldn’t have asked for a better experience. This was my first luxury car purchase and wasn’t quite sure on if Mercedes would be the one. After spending time with my friendly and knowledgeable sales rep discussing everything about the model car I was interested in, I was positive Mercedes is the car for me... I’ve been smiling ever since! The staff was very courteous as well... and with a big purchase as such you want to feel valued.

nobody seems to want to take responsibility for anything over here. was shunted between the reception to service to parts with differing information from each rep, ....... if it wasn't for the fact that only they can work on the car i would not opt for service here! Not the caliber of service expected from a Benz dealer.

If it were possible, I would give 10 stars for the incredible service, the kindness and the accommodation that I received from Mercedes Benz Miami. It was an exemplary experience and they secured a most beautiful C300 for me while I was consumed with a family loss and had to travel out of the country. William McVadon and Manny Herrera were 11 out of 10 in supporting me. Love my car and love Mercedes Benz Miami. I am a returning customer and will continue to go back. I am beyond grateful

Good customer service, but I noticed that my warning light was still on after I picked up my vehicle and got back on the interstate! Now I have to go back in on a Saturday morning for them to look at it again! This should've been checked before they handed the vehicle back over to me! Not good!!

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

It took me more than one hour to schedule appointment, they transferred me around 5 times, all these other departments are like different countries, they don't communicate between each other and one department is not others departments matter, They never call you back, front desk person took my number, never called me back, They ask you to leave voicemail if other department does not answer and nobody calls back, 6:30 nobody picks up phone, none of the departments, weekdays, I thought they close at 7, Very inconvininet, Or maybe this is a different kind of hight of service that I, as a customer don't understand , I look at mercedes as if they know what they are doing, but this is just super inconvenient, Seems very much like they do not care about customer Very bad setup and system of customer service, they try to connect you to someone else as soon as possible and forget about you, other does the same and it carryes on to next and next

Worst customer service I have ever experienced. The lies the lies were too many to count. Go to a different location .

Called the service department over a dozen times and let call back number, never called me back. Called sales department also and left call back number never received a call. Will take my business to another dealer. Steve G.

Great service!

Very disappointed today picking up my car after getting it serviced. First the car I was given to drive while my car was at the dealership for 5 days was dirty inside. Not classy at all. When I brought it in and parked it an attendant said I couldn't park there and move it. I said this is your car, you move it. When in the office waiting for David to get the paperwork ready, the manager comes over and slaps down some papers on David's desk while I am there and starts asking questions of David. I am sitting there in disgust while watching this unclassy move by the manager. This whole dealership needs a complete overhaul from top to bottom. The reviews I read were not good and I was not happy!! Alan

I miss my infiniti front and side cameras.. i cant stand the knob that controls the screen, i miss my touchscreen. This knob is gonna cause crashes as its so hard to manipulate as oppossed to touchscreen. I do like the luxury feel but those infiniti front cameras were the best and miss them so much

By far the WORST car buying experience of my life!! DO NOT come to this dealership if you want a quality experience. The team is only focused on sales and not the customer! It took over 2 weeks for my vehicle to arrive and during that time I received not 1 call to update me on when the vehicle would be delivered. When it finally arrived, it had a scratch and the GM said that I would have to an additional $1000 to get it fixed, although I had purchased the interior and exterior protection service. When the vehicle was dropped off it was filthy and missing my additional key! DO NOT BUY HERE!!!!!!! You're better off at a used car dealership!

I worked with a fairly new salesman by the name of Ryan Thomas. He was extremely patient, helpful and provided great service during our process for purchasing a vehicle. I would recommend Ryan for anyone that is in the market for purchasing a Mercedes Benz in the Atlanta, GA area.

Good service 😍

Ahmad Frozan of M-Benz of Marrietta is a amazing Service Manager! He is always professional and really cares about making sure the customer is taken care of. I would highly recommend Ahmad if you need your car serviced! You don't get any better than a person who gets and understand the needs of the customer.

We came in driving a test car from another lot and they convinced us with their great customer service and price to take the test car back and come see them. We worked with Stefan King who was extremely diligent on getting us the deal we wanted and answered every question every step of the way. If he didn't know the answer right away, he found it. We are extremely happy with our new car and can't wait until the new car itch comes around again so we can go back and shop!

I had a amazing experience at Mercedes-Benz of Marietta! The team is very professional and Rita T is absolutely the best! I highly recommend this location if you are in search for new or pre-owned certified vehicle.

Everything and everyone was very professional, especially my sales person, Stephen Moore.

Great experience. Stephen Moore was perfect to work with.

Service is very expensive, that I am not surprised about. Wht I am surprised about is that I took my car to fix the ac, and as soon as I got home, the ac had stopped working again

MBUSA should purchase this dealership from AutoNation stat! . Sales and Service are pathetic....this dealership is an awful representation of the Mercedes Benz brand ,culture and representation.....There are two employees that made our experience better.

Overpriced franchise, overall experience was not very pleasant

Poor customer service

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Very pleased with our salesman (Charles Nichols) and the experience in general. Buying a car can be a painful experience but MB of Marietta and particularly Mr. Nichols made a pleasant one.

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Out of warranty work is expensive, however, this dealership gets the job done right the first time.

Great service so far! Love my car

Be very careful with these fellas while dealing. Their management changes fast, they will use all tricks to rip you if you have a leased car every time you bring for service and new story everytime. Current GM is not customer friendly et all. He is just looking into your pocket for service revenue. My opinion with experience .

Not good today...May 18, 2018. Service experience has left some question to "All or Nothing".

The service was excellent. Every detail was attended to. I felt I received a great deal and I really love my new car

I visited the dealership for service and the help that I received was stellar. Brakes and alignment. Brakes perfect. Alignment not. But they will still take care of it.

Excellent service when I had to drop my car off. Danny and Gabe were helpful in getting me a loaner car and able to get my car done quick. Haven’t been to a car dealership with such efficiency.

Bait and switch when it comes to service call fees. Ahmad made some racist comments. The worst service I've received ever. Incompetent is a word used to describe Ahmad and this place and I have found that to be the truth. Ahmad claimed my 2014 e350 needed a new 15k engine when all that's wrong is a intake leak. Save your time and money and DO NOT bring your car here. Trust me. Especially if your of any color but white.

I was told I couldn't afford my mercedes. Why? Because the color of my skin?

Sterling is a great guy and extremely knowledgeable. Best part of the whole experience.

My experience with the Mercedes Benz of Marietta dealership was not good . I brought my car in for a B service and was told it would be $800. When I here there last week for the same service I was told by a different advisor it was going to be 500.00 for the B services at 20,000 miles . So I ask was I covered under the maintenance warranty, so the guy checked with the financial department and came back and said I have two maintenance warranty that was good until June 2018. I come in today it’s a different story. Now I don’t have a maintenance warranty plus the advisor says it’s going to be a 40,000 maintenance check and it’s going to be $ 800.00 So how is that I need a 40,000 check when it’s only 27,000 on the car plus I was told by the advisor that the work would not be started until it’s was verified by the financial department that I have coverage.So once I spoke to the financial department about what’s covered I decided I was not going to get the 40,000 check and just do the basic on my car, well it was already done when I was told it would have to be verified first before they could the work . Which piss me off because I ended paying $791. Which I should have been told first that they were going to go ahead and start on my car when they were supposed to be waiting to see from the financial department what was cover. Cynthia Williams- Johnson

Would never go back,,,no one seems to know what to do

Sales Consultant, Charles Nichols made purchasing my vehicle a pleasure. He was very knowledgeable, patient, friendly and he really listened to my concerns. I am extremely happy with my purchase. Charles provided a professional and personable experience. Outstanding service Charles Nichols!!!

I had an excellent experience! Before I ever got to the dealership, I was called and emailed to insure that our times for our appointment were confirmed. Once at the dealership I was greeted immediately upon arrival. I worked with Sean Reid, who was a fantastic representative. He was polite, respectful, thorough, and expedient. The sales manager came over to thank me for coming in. Sean took me through some of the features of my car, and another representative went over all of them upon my next visit to complete my paperwork. I was never pressured to buy the car, nor was I pressured on being 'upsold' anything else. I received the car clean and filled. I traded my previous car for a downpayment, and got a very fair price on it. I highly recommend Mercedes-Benz of Marietta. If you have the experience that I had, I am sure you are going to love it!

It is sad that when you go back to a dealership more and more sales people leave...no one is staying at this location anymore.

I had an overall really good experience. The team that worked with us did everything to make a deal we could agree with and we left very happy. We were treated very good while in the dealership and worked around the fact that we had a 17 month old with us. Thank you for the hoops you all jumped thru. The reason it’s not a 5 star is because when I got home I realized the truck didn’t have floor mats. I’m really DISAPPOINTED about that. I called and asked the sales rep if that’s something I should have done when doing the deal and he said yes and that there’s nothing Mercedes auto nation can do now. I’d think you could do something if I pay 18k for a truck. The last thing I want to spend money on is the floor mats when I just paid a lot for a new vehicle. There’s other things I noticed that I should’ve looked at better like a scratch in the door or 1 of the lug nut caps missing but I get it. I was oblivious to some of that the day of purchase ( I was carrying a little girl around with me). But the floor mats get me. I think Eduardo & Roland were both great guys and both did all they could to make me happy the day of purchase. The bathrooms were the cleanest and nicest my wife and I ever seen in a business .

Great experience my salesperson was exceptional

Best experience ever with a dealership.

Dennis service repair guy was not honest & he cut corners with my fuel system warranty. The guys in the sells department scratched my black Benz and he didn’t say a word until I brought it to his attention. Shady business with him. However, Mia in service loaner cars was very honest, caring, compassionate and transparent.

车子在这买的

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

Mercedes has always been fabulous to me. Customer service is a 5 star. I bought a 15’ C300 3 yrs ago and have had issues with it. MB has addressed however it has been 2 months I’m still waiting for a new command center/radio- waiting for parts 👎 I still love my car, parts not so much.

The manager and mechanic was very helpful and knowledgeable. The customer service is what all businesses should pattern themselves after. I drove from Hampton and would do it again for the service and respect I received. They care....

Recently purchased a luxury SUV and Stephen Moore was my sales person. He was absolutely amazing..... made the purchase seamless and enjoyable. The entire staff was great....!! You cant go wrong here !

Worst customer service that I have received.Vehicle sat ready for about an hour and the service rep never came to us to tell us he was waiting for something. He told us that “he had been busy,” which to us meant we weren’t important enough to at least inform us what was going on with our vehicle.

Started talking to my sales person early on in my buying process as I wanted to test drive several different luxury cars before deciding which one to purchase.,Eduardo was very patient and helpful through whole process!

Very pleased with the level of service we received in purchasing our E Class and GLS. Sterling was professional, knowledgeable, personable, and diligent in assisting us with our car purchases. Will recommend this dealership to others.

Salesperson was nice and helpful! Benjamin sent information and answered emails/texts promptly.

Yesterday I drove over to Mercedes - Benz of Marietta. I was in need of a front windshield seal for my 1983 300DT. In just a couple of minutes 5 were located in Jacksonville. The part is on the way and should be here tomorrow. The parts man was good at his job and I enjoyed chatting with him.

Buying a new car is a stressful event but Mark was a great salesman and was able to get the deal done.

The best part of my service experience was my ride home by Frank(valet/porter) after waiting on my car for 5 hours, and still not ready and the custodian who was very nice and friendly. Nick was my service adviser, who eventually made things right, though I am sure I will not return to this dealership. I drove into the service bay, walked in and stood a few minutes before I was ever greeted! The other employees walked by numerous times as I waited in the service area for 5 hours and never parted their lips! I was expecting much better service from Mercedes. I came to this location because it was closer. The car has always been serviced at the South Fulton location and I was floored that the service records aren't linked! Then to be told that this location rarely sees cars as old as mine, 2000 S500 almost sent me over the edge! Waited on a part to come in and when it came after already waiting for 4 hours, I waited another hour plus only to be told that the wrong part had come in! Then.... they had to figure out who would take me home. Thank you Frank for staying late to drive me home! I could go on but I will end here! The service was fair at best. Not coming back!

My experience at Mercedes of Marietta was excellent! Most importantly, it was quick. I had researched my car and called ahead to speak to my sales person Rita Turkin. After a quick visit to see their inventory, I returned a few days later to make my purchase. I was in and out of the dealership in less than an hour. I feel like I received a great price and great service from Rita.

Called the roadside assistant to tow my car. It took them for 5 hours to get it towed. It was 1 o’clock in the morning, and they said they trying to get the towing company that available. Which in ga should be plenty of those guys. Anyway, neveragain!

The salesman Joe Williams was absolutely amazing. He was very patient with me, very thorough about the car, and really wanted to make sure I was happy. He deserves a raise and salesman of the year award!!!!

had a very pleasant & pleasurable buying experience on a cold snowy day

the person we worked with Rita Turkin was great no pressure

Great! No one had the vehicel I wanted checked with all 5 dealership Mercedes of Marietta was the only one that even looked for of one. Thy found one in another state got it for me. GREAT JOB and GREAT FOLLOW UP! THANKS AGAIN

Pros: Spacious, Plenty of room for cargo. Easy to drive. Cons: substantially lower mpg at high speed.

I shouldn’t even give them one star but have to give them something in order to you know how rude and unprofessional the service members have been. They do not follow up on messages, do not keep you informed about your vehicle status and never pick up thier phones. I will spare you the details on the horrible work they did and how they damaged my vehicle, let’s just day that Mercedes Corporate Customer Service is now involved.

Everyone was extremely helpful. The process was easy. Great car... Great service!

I visited this location 2 months ago to look at cars. I pulled up in my 2015 Nissan Versa. After 20 minutes of wondering around the lot and the showroom no one ever approached me. A couple salespeople looked at me and kept moving. I left that day. But 3 weeks later I went to the buckhead location and it was night and day. Literally, the best car buying experience I have ever had and the service is top notch. Happy to report the purchase of my very first Mercedes...a 2018 GLA. Don’t waste your time here. They likely don’t want your business.

Do not buy from these fraudsters...Fraud practices of the Finance dept / Eugene Matusov I originally went to purchase a pre-owned truck and did not like the APR presented and declined the deal. My brother decided he wanted the truck and submitted a credit app. These clowns fraudulently added myself as a cosigner and shot-gunned the app to 5 banks without my permission. My brothers decision to purchase the car has nothing to do with me declining and the unintelligent finance manager Eugene Matusov did this without either of our permission. This is fraud. BBB filed and complaints boards have been posted and GA Dept Of Law consumer affairs submitted.

1st time at Mercedes-Benz of Marietta was an excellent experience. Thanks again Jim Jackson and David Walski for service on our recently purchased Sprinter. I give this dealership the highest rating possible.

This is newer dealership in Marietta. Blake Alenxander was very helpful and no pressure at all. I asked in and out in lesss than two hours start to finish. The exemplify what the Mercedes-Benz name is known for. I will purchase my next Benz from this dealership.

If you are wanting to purchase a Mercedes, Mercedes-Benz of Marietta is where you should go. Alex Mejia is the Best salesman around. You will want to buy a vehicle from him. He is knowledgeable but more than that, he is caring, concerned about your needs, and really wants to make a deal you will be happy with. There isn't anything negative I can say. I was there for a while and everyone I encountered was personable.

I have been receiving notices regarding the Takata air bag recalls for some time and have been told the parts are not available. I received another notice from Takata over the weekend which said to contact a dealership immediately as TK Holdings has filed for bankruptcy. I called MB of Marietta on Mon morning and made an appointment to replace the recalled airbags for this morning at 10:00. I arrived early for my appointment only to be told "we don't have the parts and don't know when we will have them as everyone in the country is waiting for parts." I asked why the dealership even scheduled the appt and was told that I called a call center (even though I called the local 770 number on the website) and the call center doesn't have any information about the recall. Good customer service would dictate that you don't disrespect your customer's time by booking an appointment when you do not have the necessary parts. Further, why did someone in the service department not see that you had a customer coming in knowing you cannot fix the problem and give me a courtesy call cancelling the appointment? I chose the Marietta location bc of convenience but will be returning to RBM regardless of the drive. I will never go to MB of Marietta again.

My first visit and it was awful! The customer service (or lack there of) sucks! The wait time was double what they initially advised me. The price was higher than what I was told over the phone. Im going back to RBM!

Well overpriced compared to other dealers I. The area. Customer service in the service department is beyond poor. Stay far away from this place. One and done. Back to RBM.

In my life time, I've purchase about 18 vehicles, by far this was the best experience that I've ever had. I sincerely mean this, start to finish the purchase and customer service was excellent.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Great staff, pleasant to work with. They went extra mile to make sure everything is done proper.

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Dealer did not set mbrace account or explain how to do so, had to do it myself after finding out the complimentary features were not activated.

Was a loyal RBM customer for years, as we own 3 Mercedes. Cobb Parkway is more convenient, based on location. Gave them two separate tries. Both were horrible experiences. I won't even go into the first visit. Went back for a second attempt, hoping they had worked or their service bugs. NOPE. I had to wait almost 30 minutes today just to drop off my car. Pick up went even worse. No one at service counter, GM of dealership walked by and said "I wish I could help, but I can't do anything behind the counter". Chip reader was broken and my service consultant attempted to run the charge 3 times which then caused a fraud alert on my card. While I was on the phone with the credit card company they kept insisting my card was declined. Naturally, on the 5th time and me on the phone the card reader worked. Oh well, back to RBM I go...

Excellent customer service by store team. They were ready to answer all questions and make the deal win-win

I had the best most professional dealing leading my car at Marietta mercedes from Blake. He was professional, and very patient. I love my new car!

It has been a pleasure working with Mercedes Benz of Marietta through every stage of my car purchase journey. I am 100% satisfied with their customer service and with the vehicle I purchased. I am proud to be part of the Mercedes family!

Excellent customer service and sparking clean facility.

Where do I begin? We arrived about 10 minutes early for an appointment at 11:30 am. They could not find our name on the list to indicate that we had an appointment so I had to reference the email that I was sent to show we were on time if not early for our appointment. The young lady that checked us in was so rude until I had to step away from her for fear of saying the wrong thing. At age 51 I need not be spoken to is if I am a kindergartner by some barely 20 something person who has absolutely no idea what customer service is all about. Not only did she not check us in, she demanded that we go sit in a waiting room unbeknownst to the service manager who was supposed to be helping us. When I inquired as to whether or not the gentlemen knew we were waiting on him because the service monitor indicated that I was not there yet, that's when this little girl almost got herself in trouble when she told me I just need to go sit in the waiting room. Customer service is number one. If you can't be nice , get another job because we pay too much at Mercedes-Benz for this kind of treatment! Apparently no one at this dealership is reading these Facebook ratings. It appears that they have more than one star ratings than anything else.

Very professional, knowledgeable, and friendly!!!!

This dealership is very professional, and friendly. All of the employees from the sales reps to the custodians wore smiles and were eager to help.

Mark Higgs and entire team were fantastic. I'd highly recommend MB Marietta!

Great and excellent experience. Roland and Melinda were great. Will do business with them again if I have to.

My car check engine light for oil has been coming on for days now. I went in on Saturday expecting them to charge me to diagnosed the problem and possible full oil change. Zach in Service took one look and said I just need to top it off until when my next service was due in couple of weeks. He topped it off free of charge and it was done in record time as well even my kids with me were osu as surprised as I was. And they setup my appointment for my next service. Talk about service!!! Much appreciate you Zack.

Really great experience with fast response to any question we had . It was really made very easy for us to get in , get a deal and rive home with our new car.

On our way home from the multi point inspection, my tire went flat from separating down the middle! I feel like I paid $275 for a freaking oil change. It was also raining and when we went to turn my wipers on, it was discovered that they took one off and didn't put it back on. (Which was brand new btw). I'm never returning. I DO NOT RECOMMEND.

I previously had been going to Atlanta Classic Cars (and will be returning there), but a recent move made this location much closer. I made an appointment 3 weeks ago for 9am today with Ronnell Rhodes. I have received no less than 3 appointment reminders so I was clear that being on time was important. I arrived at about 8:55am, was greeted and told to sit in the waiting area because Ronnell was in a meeting. The meeting ended at about 9:05am (I could see it through a window). At 9:20am I still had not been seen so I went to my car and left. Interestingly, the service area was not busy so I don't understand why someone could not process me and have me on my way. Very disappointing.

This unprofessional establishment yields the most unprofessional "professionals" in the business. And I have no reason not to believe that this level of customer service begins at the top of this organization. The general manager of this location asked that I call to rectify the last episode of poor customer service that I received while receiving service on my vehicle. Needless to say the apple doesn't fall far from the tree with Mercades of Marietta. The Gm passed my call off to a sales manager, that had no knowledge of my initial complaint, and had no authority in the department that my complaint originated. This aloof sales manager assured me that he would call back the next day and hopefully we could come to a meaningful solution. None of this has happened. Over a week later. This place is a joke.

Customer service is terrible!! Instead of giving us all the information at ONCE to get our key fob replaced, they made us make SEVERAL trips. They key had come and been sitting for TWO DAYS and we were not contacted. WE had to call and f/u. The list goes on..

My first contact was with a young woman on the phone named Gretchin. She assured me that when I arrived there that she would make sure I was taken care of. My wife and I had just had a blow-out in a tire that sh assured me was a "run flat" and would get me there. Upon arrival, she introduced me to Ronnie and he provided great service in a timely manner and got us back on the road. I wish more dealerships had employees that cared enough to take on a non-scheduled customer and treat them like family. I will definitely recommend Gretchin and Ronnie to my friends and family. Overall wonderful experience.

I really like doing business with them. There whole staff is very professional & easy to work with.

I am in love with Mercedes-Benz of Marietta, and I want the world to know it! First off, I had to have the vehicle towed from an auto repair that was not a Mercedes Benz repair facility to MB of Marietta. Best decision I have ever made as it relates to my 14 year old Mercedes E-320. Problem was the gas tank which has a factory warranty on it for 15 years and unlimited mileage due to a manufacturer defect that is common in this series vehicle from back in the day. Long story short, the experience was outstanding. Not only did they quickly get the warranty claim in, before I could even worry about whether it was going to be approved for repairs, I received a call the following day to come in and pick up the vehicle. It was ready and running with the new gas tank! Wow! Not only that, I was given an inspection report that listed some current mechanical issues that need to be addressed. They were spot on! I have a small list of issues I am in the process of having work done when I get back home and every item was a match for my list. The mechanics are well trained and I appreciate the honesty. In short, my car is running and my bill? Zip. Zero. Nada. Everyone from Mr. R. Rhodes to J. Jackson to the Service Manager, Mr. Walski provided nothing less than exceptional service. It didn't matter that my car was old or that I wasn't spending top dollar on a new car with all the bells and whistles. As a publisher, I use my car for everything. The level of care and quality of service they provided has earned my loyalty. When I can buy a newer model Mercedes-Benz, this is where my business will go. I highly recommend Mercedes-Benz of Marietta!

I had a great experience buying my Mercedes I throughly enjoyed the whole process from beginning to end! Marc Higgs was the best salesperson "Ever". I had such a bad experience buying my last car I was dreading the whole experience but Marc made everything so pleasant and enjoyable he made me want to car shop regularly. He really restored my faith in car salesman.

Our Salesperson Larry at Mercedes Benz of Marietta was Superb! His knowledge of the Mercedes Benz Brand is immeasurable, he answered all questions thoroughly and made recommendations that best fit our needs. Once my husband and I made the decision to purchase, Larry generously came in on his off day to make the purchase of our C300 Convertible a Success!!!

Best customer friendly very nice people at Mercedes benz of Marietta I will always come back to see you

Our experience with Mercedes of Marietta has been a pleasure. We visited with Rita Turkin initially, several weeks before deciding between our usual Volvo preference for the last 30+ years. We came down to a Porsche Cayenne, Volvo XC90 T8E, and the MB GLE43 AMG Coupe. Rita gave us her full attention even though we were upfront about not having decided yet. Rita was not pushy and she spoke to both of us equally, whereas it is very common in our experience for a salesman to speak to the man instead of both man and wife. Weeks went by with a few emails in between just to check in with Rita. Once we decided on the GLE43 AMG Coupe, we met with Rita again and she set out on the search for our perfect combination of options. Rita was able to find the beast 650 miles away and a week after the decision, we drove off in the new Coupe! The quality of the product was only a part of the sale. The integrity and conduct of the personnel were equally important. We are very happy with both decisions and we would recommend Mercedes of Marietta and Rita Turkin to any and all who are in the market. Thank you, Rita Turkin!

Gregory Taylor made the process of buying a new car easy and enjoyable! Everyone was so nice and helpful. Love this dealership!

Wonderful dealership to work with. Very impressed with everyone I came in contact with!

Horrible customer service had to call six times only three advisers working try RBM way better

How do you own a Mercedes-Benz and take it to the dealer to do $1000+ worth of repairs on a car only to be told that I can't have a loaner because my vehicle is to old. A Mercedes-Benz is a Mercedes-Benz. I'm not paying for a loaner just because my 2005 C-class is still on the road to get a Nissan or some other car. Just shows the testament of quality of these cars that they last long and still look good. But if I have to pay for a loaner for service, that I would not have to do in Illinois where I'm moving from, then you don't need my $$$. What a great first experience at this dealer. And my last. There are others to buy from. I'll take it somewhere else. Thanks!

Bought a used car from these fine folks 3 weeks ago. So far it has been to the shop only once to get the brake lights fixed, not a bulb. It was a quart low on oil, which was black. The air conditioning compressor is shot and needs to be replaced. Sure hope it is under warranty because that will be expensive. So much for their however many point check up they brag about. Point is, they are typical dealership. They lie lie lie to sell a car. Be very careful.

I think was a lot better than Union City Benz dealership

It's Mercedes Benz. It's done well from sale to service. Enough said!

I really wish I had a 5 star experience. The sell person was good. My stars started to fall when I had the pleasure of meeting the service department. I drop my car off at 7am so they could reset the mbrace which should have been done before I drove away however I called the service department at 4:30 pm to check on my car and I was told they are gone home for today. So I had to find rides to work for three days. More stars started to fall, for the reason I brought the car in the problem was not fix. So with three stars left in the hopes of gaining stars back. Today my dealership tag expired, Guess What! My tag was overnighted yesterday but I didn't receive it today (Friday). So now I have to find a ride once again for two days hopefully to get to work and back... So to whom do I owe the pleasure! THANKS AGAIN

They had a Nissan Quest that we were kind of interested in. However, after receiving several emails from them, I responded with what I was looking for exactly. I still, days later, haven't received any kind of response from them.

Igor has been the most patient and helpful service advisor. I had my car towed in for an ignition switch replacement and it turned out it needed more than just that, he has been so patient with my constant emails for updates and reminders about my budget. They are also paying for me to have a rental car while my car is being worked on. Highly reccomend them.

Sales person Karsten was very friendly and knowledgeable with a great attitude. Karsten answered all my questions and spent his time doing a lot of research for me. I really valued his opinion and suggestions. The sales process was very easy and fast without any pressure. I would highly recommend him as a sales person to anyone. Thanks Karsten!

My husband and I purchased two previous vehicles from Mr. Drew. We went to purchase our third vehicle from him only to discover that he moved to Marietta, GA. That didn't stop any of us from finding just the right car. It was possibly the easiest car buying experience I've even had and I live 500 miles away! I traded my 2016 Honda Civic (drab and boring) for a 2014 Certified Pre-Owned Mercedes-Benz C250 Luxury model. I feel I got a safer vehicle, with far better features, all with a lower interest rate. The payment was about $75 more per month. They would have been almost the same except that I popped for the extended warranty and some other warranties that were offered, but I couldn't be happier. I think I got a great deal. A currier helped handle all the paperwork, and he came right to my office. The car was safely transported and my previous car was picked up at the same time. What a great way to buy a car. It just goes to show you that when you have a great relationship with your salesperson, you get a great buying experience. Thank you Mr. Drew. We will contact you again for the next car purchase as well.

Purchased a 2017 E300! Had a great experience. Love my new car.

Tom helped me with an Audi that we took for a test drive. Shortly thereafter, the car's clutch died, so that ended things. Otherwise, everything was great.

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

We were trying to buy a used car and they had exactly what we wanted. So before we drove the 2 1/2 hours each way we negotiated the price with the manager. Drove down and loved the car. We were paying with a check and was ready to write the check. The invoice they provided us was $1500 more than what we negotiated. What a waste of time. Bought a car at Twin City in Knoxville and had a complete opposite experience. Make sure you read the fine print!!!!! Not very honest. I have an app that records every conversation because of the nature of my business. Listened to that phone call recording many times to see what we missed. NOTHING!!! Just the games they play!

Everyone was extremely helpful thru the entire car purchase process!

Totally satisfied with the service I received. Like many used car transactions there were a few small issues that came up, but each was quickly resolved to my satisfaction. My take on the sales and financial folks is that they want to do the best possible job to please the customer, but still stay in business. The facility is bright, clean and their inventory impressive. I worked with Tom and his Manager Mike Drew. Recommend both very highly. Can't speak for service yet, but will post again if there are issues.

Best buying experience ever. I made the whole deal by way of internet. I experienced curtious and well informed information.

I would highly recommend Kagan Scott if you're in the market for a new or used Mercedes Benz! He was professional, courteous and very responsive to all of my online inquires and worked hard to get me the best deal possible!

I have had a great experience every time I go here. We own a 2013 C-300 4 Matic. Check in fast they provided me with a 2016 C-300 loaner car. They are awesome I highly recommend this location.

Just bought a certified used C class here. Car is beautiful, and was priced well. No surprises with the transaction, no issues, no pressure, nothing unpleasant at all. Very professional organization. Would have no reservations about coming here for my next purchase.

Karsten Knobloch made our purchase on a new GLE model car so pleasureable and professional. he lined up three cars for us with the various features we were considering which made our choices so much easier. when the car arrived, he promptly notified me and arranged for another associate to go through each car feature. Other than some delay in getting the car paid for the day of pick up, this was the best experience ever. i will always contact and refer people to Karsten and this dealership!

We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products manager, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis, AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and recommend them to all who need a highly desirable automobile. Bill and Winnie Northington

They work very hard to get me a deal done... 5 ? service

I love the people and services but the snacks they gave me and my daughter, she got sick,, it was from rat urine and droppings, , my lawyer will b noticed. Asap.

I had a great experience. My salesman wad great. He made my buying experience enjoyable. I had not purchase a car in 13 years. I traded my 2003 jaguar. I will refer business

Amazing experience,always the service is beautiful

Kris was great and very helpful. I had a great experience.

Michael Drew and Mercedes Benz of Marietta! The team to help you with your purchase of an amazing car with master craftsmanship!

Excellent sales person named Michael Drew. A very pleasant and easy to work with. Even though I had a minor issue with electronics after the purchase, he resolved the issue very quickly and professionally. I would buy another Mercedes again from him.

Kagan Scott exceeded my expectations. He was knowledgeable, patient, flexible, and transparent. All the traits one would expect in a superior sales associate!

Great Buying experience. Kagan was great. He was knowledgeable, transparent, and flexible... All the necessary traits of an excellent sales associate!

Our experience at Mercedes in Marietta was great. We love our Honda Pilot, and Portia was helpful.

Rita and Mary helped us. They are the best! Love MBM

Very happy customer. I really love my 2014 Sonata Hyundai SD. Thanks to Kris VanBuren and the staff @ Mercedes-Benz of Marietta. I will definitely tell all my family and friends about the wonderful service at Mercedes-Benz of Marietta. Thankyou Kris VanBuren

Nader did an awesome job of assisting me in my vehicle search. His professionalism and work ethic were supreme and he really went the extra mile to help me find just what I was looking for. My decision to purchase another vehicle was based solely on the vehicle itself- features, color, etc. I will definitely use Nader again and will happily refer others to him.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

Not very impressed with this dealer. The sales person didn't do a good job for me.

MBA of Marietta is an great dealership. My saleswoman Naportia was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

MBA of Marietta is an great dealership. My saleswoman Napolitano was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

Only drawback was that sometimes you had to wait a long time for a sales rep. Seemed to be very few.

Very good customer service from Rita Turkin, the sales people was great, buy from this dealer you will see the different.

Very good customer service, the sales people was great, buy from this dealer you will see the different.

OurMercedes of Marietta sales advisor, Sean Reid, was excellent through the entire process. They were honest from start to finish, which is what I was looking for and appreciated.

Stephen my advisor was Awesome! Definitely will be returning.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

The customer service was great and I'm very satisfied with the work that was done.

I appreciate the customer service and mostly the service rendered for my car.

We just bought a Mercedes E 350 from this dealership in Marietta and our experience was amazing.SEAN REID was the main person behind this.He made it so simple and flawless.He and his other team members were just amazing whether it was the finance gentleman Roland or the girl,I don't remember her name,she showed us all the features of the car and took our picture as well.I will highly recommend this dealership to anyone who is planning to buy a Mercedes Benz.They will make your buying experience very simple and enjoyable.

Had a great experience. Spacious waiting area. Friendly and professional workers. No hussle with appointment. Car was washed clean afterwards. Couldn't have chosen a better place.

Mr.SABRA, Has a great attitude and very nice and respectful for person. He did a wonderful job assisting with choosing the right vehicle that fits me. I will most deafeningly recommend him to my friends and family. Thank you, Cynthia Johnson

I was greeted by Kayla with an electric spirit. I was then introduced to Sean Reids who has a great personality and was very knowledgeable. Any questions or concerns I had Sean answered and he did it with a smile. I wasn't planning on purchasing that day but because of the experience with Sean I did. I was pleased with the experience and would recommend friends to support this dealership.

Terrific advisor Wadette Bradford took care of my service fast and efficient and explained everything!

I purchased a new Mercedes Benz C300 from Mercedes Benz of Marietta and thoroughly enjoyed my buying experience. The salesperson, Karsten Knobloch listened to what I was looking for in a new vehicle and the criteria it had to meet. After a brief discussion, he showed me several vehicles with comparable features and comparable pricing information. Everything I needed in order to make an informed decision on a new vehicle was quickly provided to me. After a test ride I was sold. I will definitely use this dealership in the future

Wadella helped me with all of my service needs. This was a great service experience and do anticipate returning to MB of Marietta.

My buying experience was unique thanks to the entire sales team and management. I will like to thanks my sales specialist Mark for providing us with a unique experience and a commitment to provide excellent service. Even if I would have not bought the car, I would have walked out happy with the way I was treated. I wish every car buying experience would be like this one. I will recommend Mercedes Benz Marietta and Mark to all my associates, friends and family!

We were simply having a post-purchase inspection and the experience was exceptional. Very thorough. Quite impressed with the facility and friendliness of the staff.

The people at the dealership have great attitudes and sought to be helpful

We got our Quattroporte here and the service was phenomenal. Sean in sales was great and Roland in finance was outstanding! Overall, I would recommend them without reservation!

Just bought a used Honda Pilot from here! I couldn't be more pleased with my overall experience! My salesperson, Chris VanBuren, was not only kind and knowledgeable but also genuine! And the same can be said for everyone I encountered there! Any questions or concerns I had were immediately addressed and answered! They truly take care of their guests/customers! I also really enjoyed the no pressure buying. When you walk in you are not swarmed by sales people just looking to make a commission. Once you are teamed up with someone, it's more like having your very own personal assistant rather than a salesperson! If your looking to buy new or used, I would most definitely recommend this location! High class and high quality, a combination that can't be beat!

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

This was my first service at Mercedes Benz of Marietta. I had a great experience with my service manager Stephen Garvey and the technician who did a great job on my car. I will recommend this wonderful facility to my friends and family. Thanks for a great job!!!

cls500 steering wheel function mod repair price-$2900. ??? wholesale price of car-$15000. 20% of value. can't be fixed elsewhere because of codes. rip off. I was considering a 2017 Mercedes but this event is causing me to re-think.... 55,000k on car

We had a wonderful experience. Our salesman , Sean , took his time with us, found what I wanted at the price point I wanted and even stayed late for us to finish up. When I returned a couple of days later, went over all points on car and again there was no rush. I never received that one on one experience at other Mercedes dealerships.

I was there on Sunday afternoon. I was seriously considering buying a car that day and went to MB of Marietta because the MB dealerships I am more familiar with are closed on Sunday. I spent 15 minutes inside the showroom and 15 minutes walking around the outside lot and my existence was never acknowledged. I went to the front desk and complained and was told, "I'm sorry. We're short staffed." Unacceptable for any car dealership. Unbelievable for a Mercedes dealer. My advice is don't waste your time going there.

The folks at MB of Marietta are supet, although it was my first visit, I was very impressed withe their personnel and above all, yheir service. I'm sure that I will return.

Larry Q. Issac was outstanding helping me to find the perfect car for me. I also live in Tuscaloosa, Alabama he was understanding about I live out of town. He was very understanding on not to rushed me into buying a vehicle. He listened to what I wanted in a vehicle and stayed close to amount I wanted to spend. I would tell anyone to go Larry Q Issac at Mercedes Benz of Marietta.

Sales manager was great, but sales person was not very forthcoming and did not really listen to what our real needs were.

It was a 5 STAR experience at this Marietta location. The facility is awesome, the service was truly the best ever and Ms. Bradford was beyond fabulous in scheduling the Service and providing a loaner. She handled ALL details as a professional but at the same time she was so upbeat, friendly and so personably. A delightful young lady who is truly a "gem" and an asset to your Service Dept.....BRAVO !!

I was starting the shopping process for a new vehicle with plans to visit three dealerships along Cobb Parkway. My intentions were to gather information and return to one of them within the next 30 days. I walked in the Mercedes dealership was immediately greeted and requested the salesperson I had spoken with the evening before. I started looking at the cars in the showroom and made the decision to return and consider the GLC 300 within the next 30 days. Much to my surprise the team at Mercedes made it difficult for me to leave with their level of customer service, strategic pricing, and support of making sure the deal was a win-win. I would certainly recommend the Mercedes dealership in Marietta, GA. I've even received calls after the purchase to ensure satisfaction. Laportia and Tom, you rock!

Comparing the Mercedes GLA250 to the Audi Q3. Sean Reid is s an excellent rep for MB and answered all my questions. Far superior product to the Audi and a state of the art facility. Love my car.

Awesome experience. Sean was very courteous and professional.

My experience was good. I knew exactly what I wanted so it made the process quicker. I negotiated with them and we came to an agreement. Mark, my salesman, was straight up. Which I appreciated because I hate to feel like my salesman is a con artist. Mark was very helpful and went above and beyond for me. I highly recommend!

It was a very easy and quick process.. The vehicle was clean and ready when I arrived and the salesman answered all of my questions.

Very pleasant experience getting my car serviced. Treated very well by all staff at dealership.

Close to the house; Friendly; prompt; honest. My first time there. we are definitely planning to use this dealership in the future.

ON MARCH 28, 2016, I PURCHASED A 2012 C250 MERCEDES BENZ FROM MERCEDES BENZ OF MARIETTA. MY SALESMAN WAS MR. LARRY ISAAC WHO WAS VERY COUTEOUS AND KNOWLEDGEABLE. hE GAVE ME EXCELLENT ADVICE AND WAS VERY HELPFUL THROUGHOUT THE WHOLE BUYING PROCESS. MR. ISAAC MADE THIS A VERY POSITIVE EXPERIENCE FOR ME. I PLAN TO RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY. LUCILLE GRANT CONLEY GA.

We showed up right before they closed and they accommodated us nicely. My wife loves the new Mercedes. We will be back for a new SUV soon. Thanks

Michael Kraman made this the best new car buying experience I have ever had. He knows the vehicle details and the dealership has the best inventory in the Atlanta area.

Great Mercedes Dealership, friendly and welcoming staff, outstanding and knowledgable sales person, great showroom and lots of vehicles to choose from, that's the place to shop for a new or used Mercedes. Sean Reid well done. You Rock

A wonderful experience with knowledgable and helpful employees.

The experience was amazing. The Customer Service is brilliant and the Sales people have good knowledge about the car.

Outstanding customer service. Tom Jernigan was a great sales and very helpful in my car buying experience. He was very knowledgeable, patient, and professional. We had a very easy and smooth process. Sean and Eugene were both pleasure to work with too. I am very pleased with my purchase and how I was treated at this dealership. I would definitely recommend Tom.

Excellent customer service, he was very patient, understanding, we drove a long ways and he waited on us and made everything comfortable, I wish others Dealership was like this.

wonder staff.. very professional .. Great Selection and Price. My Sales Professional was Mark Higgs

Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I?s and crossed all of the t?s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.

I would recommend this facility, and sales associate to all my friends. Staff have an extensive knowledge of the cars they sell. You not only receive the car but someone sit with you and walk you through all the features of the car. I was too excited with my car and the service. This is the Customer I look for when I have to spend my hard earned money. I pay very close attention to Customer Service I personally give my sales assoicate Portia Gibbs and Kristin Thrasher Customer Concierge a 10+ they exceeded my expectation. Thank you Ladies.

Very knowledgeable and helpful throughout the buying process. Easy to do business with

I have an older 2006 Mercedes Benz E350 , and it needed work done. They allowed me to drop the car off Friday afternoon despite them being very very busy. David, my service advisor , was so attentive and thorough. They were out of courtesy cars but they quickly contacted Hertz rental car and had me on my way very quickly. Thankfully they have the parts I needed in stock and had my car ready to go the following Tuesday at 8 a.m. I am so happy to have a Mercedes-Benz dealership nearby but even more happy that they take such good care of their customers.

Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.

Sean Reid was great, he was very knowledgeable of the type of vehicle my wife and I was searching for. I just can't say enough about the firs class service I received.

The experience with Mr Morris Miller was the best. I found him to be honest (rare for car dealers) upfront and forthright. He did everything possible to get me the right car and deal for me. I am excited and would definitely recommend Mr Miller to my friends and family

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I was possibly going to trade in my Lexus for a Mercedes E350. I inquired about a vehicle on the website by responding via the contact link on the requested vehicle. I never received a response. On Saturday 2/13/2016, I stopped by the dealership to view a 2014 E350. I viewed the vehicle for 10 minutes. No one came to assist me. I think I am going to stick with the Lexus brand. Their vehicles may be boring, but they provide excellent customer service!

Ask for Karsten - super guy with great service. very knowledgeable and will work hard to earn your business.