Do not go to this dealer. Took my car here last week because the abs light was on and was charged $200 for a diagnostic test only for the light to come back on yesterday as I was driving out of state. I can’t get a manager on the phone or a call back and I’ve called twice today but another Mercedes-Benz dealership was able to get them on the phone. Very shady. These people tried to take advantage of a single woman and thought I wouldn’t know any better. If I could give 0 stars I would. I won’t be returning.

I had a very terrible experience at the Mercedes-Benz of Marietta location. I will be doing injustice to their prospective customers if I don’t leave a comment. In addition, to this comment I am using my technical skills to build a website where customers can leave feedback relating to their experience at this location. I hope to go live in about a month with the website. I was physically assaulted by Mr. Colin Austin, a Service Advisor on Saturday, July 28, 2018 at approximately 5:50 PM EST. The incident occurred while I was at the dealership to retrieve my 2011 Mercedes ML350 which was dropped off the previous day for service. After few minutes of arriving at the dealership on Saturday, I made contact with Mr. Austin and informed him about my reason for coming to the service department. Without much acknowledgement, he proceeded to make multiple calls on his office phone. He later informed me that he would call to have my car brought over. After standing for few minutes, I took the initiative to take the seat on the customer chair across from him. He placed two papers on the desk, asked me to sign one, and keep the second copy. After signing, and having my credit card processed, I asked him to kindly review the charges with me. Mr. Austin informed me that he is not my service advisor, and thus, he couldn’t provide much assistance in explaining the charges. I then told him to do his best, as I don’t understand some of the terminology on the invoice. Instead of explaining he condescendingly informed me that my total is $197.94 and that it included the oil change and light bulb replacement. Again, I asked him to kindly go through it, line by line, so that I can fully understand. At that point, he angrily commanded me to place the invoice that was in my possession on the desk for us to jointly review. I asked him to use the signed copy, which he had in his possession, as the two are identical. My goal was to go along with him using my copy as he explains. He initially refused and after making numerous derogatory comments, moved his chair backward, lifted the invoice towards the sky and attempted to explain. At that point I told him to stop being discourteous, because the situation was getting hostile. Sensing his reaction, I asked for my key so that I can leave. While he was handing me the key, I used my second hand to collect one of his business cards, which was directly in front of me, on top of his desk. Without warning. he leapt from his desk and proceeded to attack me. I immediately yelled, to get the attention of anyone that was in the vicinity. Mr. Aid Sultanovic, the General Sales Manager later took the key from him and handed it to me after intervening. I hope to breakdown my comments on my website once I go live.

Part of AutoNation. Was given a quote and went to pickup key copy. Then they tried to change price and say it had to be installed!!! BS!! Unacceptable!! Can we go negative stars. Beware AutoNation as a Mercedes dealer.

Beautiful facility, lacking in the customer service aspect

My husband and visited this location wanting to purchase the new 2018 Mercedes Benz metric 8 pass van upon arriving while in the parking lot no one came to greet us as a potential buyer looking for vehicle to purchase we then walked in still no greeting of any person again then we approach the front desk I spoke to the lady seated up front asking about looking at this particular vehicle she somehow thought we had an appt to se someone I explained we did not she did phone for someone to come while waiting she did one great hospitable thing she offered us bottled water we're still waiting several person's working there just walked by us never acknowledging us or asking did we need help with anything yet we're still waiting so went to sit down in the waiting area at that time my husband and I talked and decided to go on the back lot to see the 2 black vans that seemed available we were looking to purchase 1 may 2 one young black male came to help with locating where they was I thank him his time he said he would go inside to get someone with the key so we can look inside the vans we waited for 15min still no one the gentlemen came a 2nd time saying he don't know why it's taking that long so waited 10 more minutes in the 95 degree heat I turned to my husband and began to say this the worst experience I've in my whole life no customer service at they get a F from us never will I visit that location finally a lady came to the lot looking around but still no acknowledgement again so we both decided we will spend our 100000.00 inheritance money to another dealership Infinity my first choice but my husband likes Mercedes Benz to God be the Glory for other dealerships

I like Mercedes of Buckhead better than this location.

Matt was great helped me get the rt car for my girl🔥🔥💯

The purchasing and financing portion of our experience was a 5! Excellent service on the front side of the purchase. Awesome team! However after having the car for just 12 hours my wife blew out a tire. No big deal. So we thought....the service guy tells us that because the purchase is so new that the warranty paperwork had not been filed yet and we would be on the hook for this bill and have to pay out of pocket. Obviously we told them this was unacceptable and demanded to speak to a manager. A fiancé manager got involved and quickly took care of the issue! Then they tell us they do not have the tire in stock and need to order it. No big deal. They say we will be able to pick up the car Friday afternoon. I do not hear anything all day so I call the service department. I am told that the warranty will cover the tire but they are still awaiting warranty approval for the wheel alignment. I questioned why we neeeded a week alignment ? We did not hit a curb. We ran over a very sharp and heavy metal object. The service department said oh when this happens you almost always need a wheel alignment. I said do me a favor put the new tire on and check it before assuming that I need a new wheel alignment. The service guy said it does need an alignment and we have to hear back from the warranty Department. He said you will be able to pick up your brand new SUV on Saturday. Mind you this is just a flat tire! Saturday comes and no call. So I call back. The same service tech tells me the warranty department is closed on Saturday so I will not be able to pick up the SUV until Monday! Mind you this is JUST A FLAT TIRE! Monday gets to be late in the day. I call the service department and they say your car is ready. I said is there any charge? They say no. I said what about the wheel alignment? They said oh as it turns out it was just a flat tire and you did NOT need a wheel alignment! Seriously? You kept our brand new SUV Thursday through Monday and it did not even need a wheel alignment? Terrible customer service!

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. I left with my new Mercedes .....

The purchasing experience was a 5! Outstanding sales and finance people. Top notch! Unfortunately 12 hours into owning our new GLC 43 AMG SUV we had a tire blow out. No big deal. Had it towed to the service department. My wife gets to the service department with the SUV and the service tech tells her because the purchase is so new that the paperwork has not cleared and we will be on the hook for this and have to pay out of pocket. Obviously we said this was unacceptable and demanded to speak to a manager. A finance manager got involved and quickly had this straightened out. Then the service tech tells us they do not have that tire in stock and have to order it. The finance manger put us in a service car so no big deal. Mind you this is Thursday morning. So it gets to be late on Friday and I call the service department and the tech says. The warranty paid for the tire but not the wheel alignment. I questioned why I would need a wheel alignment? We did not hit a curb we ran over a very sharp and heavy piece of metal in the road and it sliced out tire. The tech says when this happens the car almost always needs. Wheel alignment. I said do me a favor. Put the tire on the car and test it. Do not assume it needs a wheel alignment. He said he did and needs an alignment. He said he would get this straightened out and we could pick up the car on Saturday. Mind you this is a FLAT TIRE! It gets to be late on Saturday so I call the service department. The tech says the warranty department is closed today so we will not be able to deliver the car till Monday! We have had this car in our possession for 12 hours and it has been in the service department for 4 days now for a FLAT TIRE!!! Monday rolls around and NO CALL! I call and they tell me your car is ready for pick up. I asked if there was a charge or if the warranty covered it. They said no charge. I said what about the wheel alignment the warranty covered that? They said as it turned out it was just a FLAT TIRE and it did not need a wheel alignment! They kept my brand new SUV Thursday through Monday for a FLAT TIRE! Ridiculous!!! I have had better service at Nissan, Hyundai and Ford!

I had an appt to drop my S550 off (a/c) and pickup a loaner but when i got there i was told that a diagnostic had to be performed (2-3 hrs) before a loaner could be issued (not what i was told when i made the appt); that i could wait for results or be shuttled back home and a loaner brought to me next day. I accepted the latter but after a 15-20 min wait the srv rep said that they couldnt provide the shuttle as it would involve the driver working O/T and they typically dont pay O/T for shuttle employees and if i still didnt want to wait that i should bring my veh back in the morn and a loaner would be provided w/out delay (per srv mgr). I left and wont be returning.

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Everyone at this dealership was fantastic! Professional, courteous & friendly without being condescending! Charles Nichols, my salesman, was superior! He heard my questions when I walked into the dealership & was speaking with the receptionist. He immediately stepped in and was able to help. Charles listened to what my needs & desires were and then worked with me through several options until he creatively came up with the perfect solution that fit my needs! I HATE the car-buying process in general and Charles Nichols certainly changed my mind about that - he made it enjoyable! Not only do I feel like I have someone I can trust but I feel like I have a friend! Additionally, his follow-up customer service with me has been outstanding! Thank you Charles Nichols & Mercedes-Benz of Marietta!

Great customer service!

If l could give This location zero stars l would. I took my car in for a diagnostic test for the engine check light and the add blue signal was on too on a Thursday. They made me pay $475.00 to get the add blue fixed. Driving out l go back to them saying the engine light is still on. Armand the guy helping me said l should drive the car and if by Monday the light don’t go off l should bring in the car. Friday l call him because the add blue light came back on and the check engine light never went off. Monday Which is today l take the car back in and was given a rental. Hours later Armand calls me to tell me the reason my engine light is on it’s because of the oxygen censors. And it will cost me &1200 to get it fixed. Ok so why was l not told about this on Thursday and what happened to me paying 475.00 initially for the same problem?. Yes driving a Mercedes is a “luxury car” but that don’t mean people can just dish out money just because it’s Mercedes.

I recently punched a C Class from Marietta Mercedes. Stefan was great! He knew a lot about the car and was very easy to work with.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

The entire experience of purchasing my car was basically good. Arnaldo and Enita responded to my email inquiries quickly and provided all of the information I needed. Enita then handled the test drive and sale when we arrived, and Portia sat in the car with us and explained every feature of the car. Each person along the way was friendly, knowledgeable and extremely helpful. This was the best car-buying experience I've ever had! The only drawback was that despite the posted time being 1 hour to 1.5 hours, we there 5 hours to complete the entire process. But with a great car and otherwise good service, we considered that a minor detail.

Everything about my experience was fantastic and the customer service was excellent from start to finish. Sterling took extra time and effort to lead me thru buying my first Mercedes and I would highly recommend this dealership to anyone looking to buy a Mercedes.

Overall impressed with the manner in which I was treated from the moment I walked into the dealership. The car buying experience itself took a little longer than I preferred. Yet overall impeccable customer service, willingness to get the deal done was always the top priority. I am glad I came to a Mercedes dealer. I am pleased with my purchase and very likely to shop Mercedes Benz again no doubt.

I couldn’t have asked for a better experience. This was my first luxury car purchase and wasn’t quite sure on if Mercedes would be the one. After spending time with my friendly and knowledgeable sales rep discussing everything about the model car I was interested in, I was positive Mercedes is the car for me... I’ve been smiling ever since! The staff was very courteous as well... and with a big purchase as such you want to feel valued.

I had an awesome experience at this location. I was shopping around and went to Mercedes Benz in Buckhead(horrible experience). A friend told me go to Mercedes Benz off Cobb. The best referral every. I met Ryan the sales rep. All I can say is outstanding customer service. Ryan was absolutely polite, listen to what I was looking for, patient, understanding, and willing to take as much time as I needed to ensure I was happy with my decision. He help assist me in finding a car that I could also afford. I LOVE my new car. Even in his absence he ensured Sterling would offer me the same experience as I had with him. These two guys are partners for real. Again thanks Ryan and Sterling. I look forward to getting with you guys on all future car purchases.

nobody seems to want to take responsibility for anything over here. was shunted between the reception to service to parts with differing information from each rep, ....... if it wasn't for the fact that only they can work on the car i would not opt for service here! Not the caliber of service expected from a Benz dealer.

Good customer service, but I noticed that my warning light was still on after I picked up my vehicle and got back on the interstate! Now I have to go back in on a Saturday morning for them to look at it again! This should've been checked before they handed the vehicle back over to me! Not good!!

Thanks AutoNation For over 15 years my last business recruited and trained sales people for a Fortune 200 Company. I know a professional salesperson. I’m writing to tell you what an outstanding sales person you have in Mark Higgs. When dealing with a new salesperson, I admit to “testing the water”. Mark solved every problem in a caring professional manner. He stayed on top of every detail throughout the sales process. Not only did he help me acquire a great car. He even followed up with me afterwards to make sure I was satisfied. I hope you appreciate having Mark. If I still had that business I would do my very best to steal him away from you. Peace.

It took me more than one hour to schedule appointment, they transferred me around 5 times, all these other departments are like different countries, they don't communicate between each other and one department is not others departments matter, They never call you back, front desk person took my number, never called me back, They ask you to leave voicemail if other department does not answer and nobody calls back, 6:30 nobody picks up phone, none of the departments, weekdays, I thought they close at 7, Very inconvininet, Or maybe this is a different kind of hight of service that I, as a customer don't understand , I look at mercedes as if they know what they are doing, but this is just super inconvenient, Seems very much like they do not care about customer Very bad setup and system of customer service, they try to connect you to someone else as soon as possible and forget about you, other does the same and it carryes on to next and next

Worst customer service I have ever experienced. The lies the lies were too many to count. Go to a different location .

Called the service department over a dozen times and let call back number, never called me back. Called sales department also and left call back number never received a call. Will take my business to another dealer. Steve G.

Very disappointed today picking up my car after getting it serviced. First the car I was given to drive while my car was at the dealership for 5 days was dirty inside. Not classy at all. When I brought it in and parked it an attendant said I couldn't park there and move it. I said this is your car, you move it. When in the office waiting for David to get the paperwork ready, the manager comes over and slaps down some papers on David's desk while I am there and starts asking questions of David. I am sitting there in disgust while watching this unclassy move by the manager. This whole dealership needs a complete overhaul from top to bottom. The reviews I read were not good and I was not happy!! Alan

I miss my infiniti front and side cameras.. i cant stand the knob that controls the screen, i miss my touchscreen. This knob is gonna cause crashes as its so hard to manipulate as oppossed to touchscreen. I do like the luxury feel but those infiniti front cameras were the best and miss them so much

By far the WORST car buying experience of my life!! DO NOT come to this dealership if you want a quality experience. The team is only focused on sales and not the customer! It took over 2 weeks for my vehicle to arrive and during that time I received not 1 call to update me on when the vehicle would be delivered. When it finally arrived, it had a scratch and the GM said that I would have to an additional $1000 to get it fixed, although I had purchased the interior and exterior protection service. When the vehicle was dropped off it was filthy and missing my additional key! DO NOT BUY HERE!!!!!!! You're better off at a used car dealership!

Good service 😍

Ahmad Frozan of M-Benz of Marrietta is a amazing Service Manager! He is always professional and really cares about making sure the customer is taken care of. I would highly recommend Ahmad if you need your car serviced! You don't get any better than a person who gets and understand the needs of the customer.

We came in driving a test car from another lot and they convinced us with their great customer service and price to take the test car back and come see them. We worked with Stefan King who was extremely diligent on getting us the deal we wanted and answered every question every step of the way. If he didn't know the answer right away, he found it. We are extremely happy with our new car and can't wait until the new car itch comes around again so we can go back and shop!

Everything and everyone was very professional, especially my sales person, Stephen Moore.

Service is very expensive, that I am not surprised about. Wht I am surprised about is that I took my car to fix the ac, and as soon as I got home, the ac had stopped working again

Great experience. Stephen Moore was perfect to work with.

MBUSA should purchase this dealership from AutoNation stat! . Sales and Service are pathetic....this dealership is an awful representation of the Mercedes Benz brand ,culture and representation.....There are two employees that made our experience better.

Overpriced franchise, overall experience was not very pleasant

Poor customer service

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Very pleased with our salesman (Charles Nichols) and the experience in general. Buying a car can be a painful experience but MB of Marietta and particularly Mr. Nichols made a pleasant one.

Sales-Stefan King was a class act! Make sure you ask for him if you're shopping for a new Benz. He's very responsive and treats his clients with a first class touch.... often going out of his way to make sure your experience is nothing less than what you'd expect from a MB dealer. Financing-Joe Maupin was professional and respected my time. I was quickly able to obtain financing that was comparable to what I was getting from my CU. The only reason I didn't give this review 5 stars was because it took a little longer to actually take delivery of the vehicle once it was purchased. This was partly due to service and parts being ordered.

Out of warranty work is expensive, however, this dealership gets the job done right the first time.

Be very careful with these fellas while dealing. Their management changes fast, they will use all tricks to rip you if you have a leased car every time you bring for service and new story everytime. Current GM is not customer friendly et all. He is just looking into your pocket for service revenue. My opinion with experience .

Not good today...May 18, 2018. Service experience has left some question to "All or Nothing".

The service was excellent. Every detail was attended to. I felt I received a great deal and I really love my new car

I visited the dealership for service and the help that I received was stellar. Brakes and alignment. Brakes perfect. Alignment not. But they will still take care of it.

Bait and switch when it comes to service call fees. Ahmad made some racist comments. The worst service I've received ever. Incompetent is a word used to describe Ahmad and this place and I have found that to be the truth. Ahmad claimed my 2014 e350 needed a new 15k engine when all that's wrong is a intake leak. Save your time and money and DO NOT bring your car here. Trust me. Especially if your of any color but white.

I was told I couldn't afford my mercedes. Why? Because the color of my skin?

Sterling is a great guy and extremely knowledgeable. Best part of the whole experience.

My experience with the Mercedes Benz of Marietta dealership was not good . I brought my car in for a B service and was told it would be $800. When I here there last week for the same service I was told by a different advisor it was going to be 500.00 for the B services at 20,000 miles . So I ask was I covered under the maintenance warranty, so the guy checked with the financial department and came back and said I have two maintenance warranty that was good until June 2018. I come in today it’s a different story. Now I don’t have a maintenance warranty plus the advisor says it’s going to be a 40,000 maintenance check and it’s going to be $ 800.00 So how is that I need a 40,000 check when it’s only 27,000 on the car plus I was told by the advisor that the work would not be started until it’s was verified by the financial department that I have coverage.So once I spoke to the financial department about what’s covered I decided I was not going to get the 40,000 check and just do the basic on my car, well it was already done when I was told it would have to be verified first before they could the work . Which piss me off because I ended paying $791. Which I should have been told first that they were going to go ahead and start on my car when they were supposed to be waiting to see from the financial department what was cover. Cynthia Williams- Johnson

Would never go back,,,no one seems to know what to do

Sales Consultant, Charles Nichols made purchasing my vehicle a pleasure. He was very knowledgeable, patient, friendly and he really listened to my concerns. I am extremely happy with my purchase. Charles provided a professional and personable experience. Outstanding service Charles Nichols!!!

I had an excellent experience! Before I ever got to the dealership, I was called and emailed to insure that our times for our appointment were confirmed. Once at the dealership I was greeted immediately upon arrival. I worked with Sean Reid, who was a fantastic representative. He was polite, respectful, thorough, and expedient. The sales manager came over to thank me for coming in. Sean took me through some of the features of my car, and another representative went over all of them upon my next visit to complete my paperwork. I was never pressured to buy the car, nor was I pressured on being 'upsold' anything else. I received the car clean and filled. I traded my previous car for a downpayment, and got a very fair price on it. I highly recommend Mercedes-Benz of Marietta. If you have the experience that I had, I am sure you are going to love it!

I had an overall really good experience. The team that worked with us did everything to make a deal we could agree with and we left very happy. We were treated very good while in the dealership and worked around the fact that we had a 17 month old with us. Thank you for the hoops you all jumped thru. The reason it’s not a 5 star is because when I got home I realized the truck didn’t have floor mats. I’m really DISAPPOINTED about that. I called and asked the sales rep if that’s something I should have done when doing the deal and he said yes and that there’s nothing Mercedes auto nation can do now. I’d think you could do something if I pay 18k for a truck. The last thing I want to spend money on is the floor mats when I just paid a lot for a new vehicle. There’s other things I noticed that I should’ve looked at better like a scratch in the door or 1 of the lug nut caps missing but I get it. I was oblivious to some of that the day of purchase ( I was carrying a little girl around with me). But the floor mats get me. I think Eduardo & Roland were both great guys and both did all they could to make me happy the day of purchase. The bathrooms were the cleanest and nicest my wife and I ever seen in a business .

It is sad that when you go back to a dealership more and more sales people leave...no one is staying at this location anymore.

Great experience my salesperson was exceptional

车子在这买的

Dennis service repair guy was not honest & he cut corners with my fuel system warranty. The guys in the sells department scratched my black Benz and he didn’t say a word until I brought it to his attention. Shady business with him. However, Mia in service loaner cars was very honest, caring, compassionate and transparent.

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

WARNING! You take your life in your hands if you use this service department! Had my car in for service last week, brakes FAILED the next day at school! It wasn't in for brakes! Now I can't even get Customer Service to call me regarding a non-drivable car! Frightening experience.

had some nice car.

Worse experience ever

sat on hold for 15 minutes just to be hung up on

Fairly friendly service

I wish I had read the reviews on service before coming to this Mercedes Benz. I have never had a problem at Mercedes-Benz of Buckhead. My car was jerking and wouldn't switch gears. I had been told what needed to be done by another mechanic who had replace a part on my truck. I get a call from Ahmad who tells me that I needed the same part replaced. Then when I call my guy he says no way I replaced it 3 weeks ago..Later Ahmad says it needs a hose replaced because my guy must have pinched it bcuz the engine light is indicating it. NO! Because the light was never on in the first place. NEVER! And after spending $1500 for what I originally came in for my car is quote Ahmad "Better then it was, but NOT FIX"..And by the way, they can't fix my truck without charging me to troubleshoot to find the issue. And oh yeah, I am told that my 2009 ML350 with 122k miles is too old to fix so I should replace my transmission for $8k. Mercedes Benz of Buckhead has never recommended this and neither has my Mechanic who is highly skilled BMW guy. They may sale well here, but service is a scam. I should have read the reviews on Facebook and here..All complaints are about service center.

Great sales team!

Sooooooo... I am struggling with how to classify this particular Mercedes-Benz dealership. At this particular dealership they seem to have a lot of trouble with integrating with the overarching Mercedes-Benz IT system. For instance, I purchased a package at a Mercedes-Benz dealership in another state and for some reason they could not gain visibility to it in the Marietta dealership. When asked about it I was told that sometimes the package is not within the Mercedes-Benz portfolio but within the local dealership portfolio so this may have prohibited them from seeing the package details. So I had to call around to the insurance that covered the package to the dealership that sold me the package and back to Mercedes Benz Marietta only to find out that they should have been able to see the package details. Also, there was a commitment to provide transportation that got all muffled up due to how they handle their commitment around transportation ( basically, someone was too lazy to drive the shuttle so they decided to send me to my destination in an Uber! But they did not have Uber app so they had to install it first, SMH). All in all, if I did not live in the very northern part of the Atlanta suburbs I would definitely not come back to the dealership. The people are very nice but not very competent.

Worst customer service that I have received.Vehicle sat ready for about an hour and the service rep never came to us to tell us he was waiting for something. He told us that “he had been busy,” which to us meant we weren’t important enough to at least inform us what was going on with our vehicle.

I did not have a good experience with this dealership. Poor communication and organization.

Started talking to my sales person early on in my buying process as I wanted to test drive several different luxury cars before deciding which one to purchase.,Eduardo was very patient and helpful through whole process!

Very pleased with the level of service we received in purchasing our E Class and GLS. Sterling was professional, knowledgeable, personable, and diligent in assisting us with our car purchases. Will recommend this dealership to others.

Salesperson was nice and helpful! Benjamin sent information and answered emails/texts promptly.

Benz says it all

Yesterday I drove over to Mercedes - Benz of Marietta. I was in need of a front windshield seal for my 1983 300DT. In just a couple of minutes 5 were located in Jacksonville. The part is on the way and should be here tomorrow. The parts man was good at his job and I enjoyed chatting with him.

My experience was horrible. I took my car here for service and I was told my car needed $3600 in repairs. After about a MONTH, I was given a call stating that my car needed more work, another $3k. They kept my car for a total of almost 3 months! When I got my car back, my car was running very hard; pulling roughly, shaking and making loud sounds. When I picked up my car I made sure to ask the question, "Is everything okay now"? The answer was "YES"... Now they're telling me that it may have all these others issues that needs to be addressed. I am EXTREMELY upset and hurt. How can one spend this much money for repairs and told my vehicle was fixed, and then be told that it needs more work after getting my vehicle back ridding and sounding worse than it did before I took it in? The work that was done is not acceptable! Very disappointed and need answers!

Buying a new car is a stressful event but Mark was a great salesman and was able to get the deal done.

The best part of my service experience was my ride home by Frank(valet/porter) after waiting on my car for 5 hours, and still not ready and the custodian who was very nice and friendly. Nick was my service adviser, who eventually made things right, though I am sure I will not return to this dealership. I drove into the service bay, walked in and stood a few minutes before I was ever greeted! The other employees walked by numerous times as I waited in the service area for 5 hours and never parted their lips! I was expecting much better service from Mercedes. I came to this location because it was closer. The car has always been serviced at the South Fulton location and I was floored that the service records aren't linked! Then to be told that this location rarely sees cars as old as mine, 2000 S500 almost sent me over the edge! Waited on a part to come in and when it came after already waiting for 4 hours, I waited another hour plus only to be told that the wrong part had come in! Then.... they had to figure out who would take me home. Thank you Frank for staying late to drive me home! I could go on but I will end here! The service was fair at best. Not coming back!

Wouldn't do business there ever again. Shady

Nice dealership, but no response from sales team. I walked around the lot and inside the showroom for about 15 minutes, and not even a hello, welcome, nothing. Not a great first impression.

The service department here needs work. I had new tires installed here and a week later ended up with a nail in a tire in a location that couldn't be repaired. The agent told me I didn't have any road hazard insurance and that I could go somewhere else to find someone to repair the tire so I left. It turns out that I did have road hazard and when I went back to have the tired repaired with a scheduled appointment they took almost 3 hours to repair one tire. The manager offered me a free detail but that doesn't really make up for the bad service and the time I wasted.

Had to return the service department today because of an oversight from yesterday. Originally, the car was taken in for service because the dash light indicated "visit work shop" At the time of original visit, the service advisor failed to recognize and document the light being on nor did the service tech notice thus prompting a return back to dealership only to be told of the need for further testing/dignostic. Also found out today that running dignostic is not a standard without a request for that particular service. After agreeing to dignostic today the service department determined that the Auxiliary battery needed to be replaced. Certainly wished if this was discovered on my original visit. Most service department would have found this issue on the initial visit. Lost 4 hours out of my day. Thanks Mercedes Benz of Marietta

My experience at Mercedes of Marietta was excellent! Most importantly, it was quick. I had researched my car and called ahead to speak to my sales person Rita Turkin. After a quick visit to see their inventory, I returned a few days later to make my purchase. I was in and out of the dealership in less than an hour. I feel like I received a great price and great service from Rita.

Called the roadside assistant to tow my car. It took them for 5 hours to get it towed. It was 1 o’clock in the morning, and they said they trying to get the towing company that available. Which in ga should be plenty of those guys. Anyway, neveragain!

The salesman Joe Williams was absolutely amazing. He was very patient with me, very thorough about the car, and really wanted to make sure I was happy. He deserves a raise and salesman of the year award!!!!

had a very pleasant & pleasurable buying experience on a cold snowy day

the person we worked with Rita Turkin was great no pressure

Great! No one had the vehicel I wanted checked with all 5 dealership Mercedes of Marietta was the only one that even looked for of one. Thy found one in another state got it for me. GREAT JOB and GREAT FOLLOW UP! THANKS AGAIN

Pros: Spacious, Plenty of room for cargo. Easy to drive. Cons: substantially lower mpg at high speed.

Good people

Well if you don’t have anything better to do than wait go ahead and use this dealership. They have had my car for over a week for a broken glove box handle!! Put on hold multiple times for 20+ minutes, always the run around waiting for part. Tech is off today, etc etc. supposed to call me right back, never did now my car won’t be fixed for 3 more days!!

I shouldn’t even give them one star but have to give them something in order to you know how rude and unprofessional the service members have been. They do not follow up on messages, do not keep you informed about your vehicle status and never pick up thier phones. I will spare you the details on the horrible work they did and how they damaged my vehicle, let’s just day that Mercedes Corporate Customer Service is now involved.

Everyone was extremely helpful. The process was easy. Great car... Great service!

Staff is rude(Parts and courtesy washing registration desk). They don’t even look at your face.service department receptionist was rude

The salesman that showed us a vehicle was so arrogant and rude there is no way this dealership would ever earn my business. I have never been talked down to like this, like he was talking to a stupid child. I went across town and gave my business to another MB dealership.

Go see Ben Booker! This guy will truly take care of you! I sat with him and he gave me excellent product knowledge. I felt no pressure and enjoyed my experience. It was a team atmosphere.

Worst customer service ever. I had to stand around for a very long time for someone to not ask me if I needed help but to complaint the bag I was carrying . Smh, take your business elsewhere they do not value your time at all.

Service Advisor doesn’t seem to care about my issues and trying to direct me to another Mercedes-Benz.

I visited this location 2 months ago to look at cars. I pulled up in my 2015 Nissan Versa. After 20 minutes of wondering around the lot and the showroom no one ever approached me. A couple salespeople looked at me and kept moving. I left that day. But 3 weeks later I went to the buckhead location and it was night and day. Literally, the best car buying experience I have ever had and the service is top notch. Happy to report the purchase of my very first Mercedes...a 2018 GLA. Don’t waste your time here. They likely don’t want your business.

Do not buy from these fraudsters...Fraud practices of the Finance dept / Eugene Matusov I originally went to purchase a pre-owned truck and did not like the APR presented and declined the deal. My brother decided he wanted the truck and submitted a credit app. These clowns fraudulently added myself as a cosigner and shot-gunned the app to 5 banks without my permission. My brothers decision to purchase the car has nothing to do with me declining and the unintelligent finance manager Eugene Matusov did this without either of our permission. This is fraud. BBB filed and complaints boards have been posted and GA Dept Of Law consumer affairs submitted.

They make you wait so long. All the advisors are too busy to talk to you. You have to wait!

Will never come here for service again after waiting an hour and a half to be seen I asked for the service manager David walski which was a waste of time never meet someone so racist in my life this guy wouldn't even look me in the face I will never spend a dime there in my life

1st time at Mercedes-Benz of Marietta was an excellent experience. Thanks again Jim Jackson and David Walski for service on our recently purchased Sprinter. I give this dealership the highest rating possible.

This is newer dealership in Marietta. Blake Alenxander was very helpful and no pressure at all. I asked in and out in lesss than two hours start to finish. The exemplify what the Mercedes-Benz name is known for. I will purchase my next Benz from this dealership.

If you are wanting to purchase a Mercedes, Mercedes-Benz of Marietta is where you should go. Alex Mejia is the Best salesman around. You will want to buy a vehicle from him. He is knowledgeable but more than that, he is caring, concerned about your needs, and really wants to make a deal you will be happy with. There isn't anything negative I can say. I was there for a while and everyone I encountered was personable.

HORRIBLE experience with the service department! Our service “professional” was rude, uninformative and needed 5-6 hours to return voicemails. It took them 48 hours to even start diagnosing our car. We were then informed that the portion of repairs that were covered under our warranty weren’t fully covered because they don’t cover the exorbitant hourly labor rates charged by the dealership. We escalated the issue to the service manager, David Waleski, who was just as rude and unhelpful as our service profession Ahmad. Needless to say we paid the 199.00 diagnostic fee and had the car towed to a more reliable, responsive and customer service friendly location. We will not be returning but we will be spreading the word in our neighborhood of 2700 homes. Hopefully we can save others the grief of trying to work with Mercedes-Benz of Marietta. Make sure you check the yelp and Facebook reviews. They will give you a more accurate overview of the service department. That specific department needs a complete overhaul, from the top down.

READ FB reviews, these are inaccurate and possibly fake. No form of communication between the employees. Absolutely no employee knows whats going on. Horrible Service. Was told by a service technician, that I didn't have a real AMG, and disputed with me for over 5 minutes until I told him he could look at the registration or dashboard with AMG on it. After he looked at my interior this technician told me I better not be one of those people who takes their car in for service and doesn't pay, and that I would remember him when i get my first AMG repair bill from them. I told the service manager what happened and that I was just there for a new key fob, He sent me to this british man who told me I would need to pay a $250 deposit for the service bill even when I told him I wasn't there for service. I refused to pay, being told the only way I would get the key once delivered is by signing my name on this hand written contract that said I would pay $250 if for some reason they needed to take it in, and he would call me when they were delivered. The next day I went in as soon as they opened and waited for delivery so that no technicians would have the chance to touch my car, went to the parts counter around the time they told me the key fob should have been delivered, and the parts man told me he would go with me to the car and check the key fob was working. I told him what I signed after we tested the key and he told me to just leave without talking to anyone else in service. They have someone who replies to these comments with a phone number to call but trust thats just so people reading these comments feel comforted in going to this dealership anyway. Don't. Its worth driving to the next REAL Mercedes Benz Dealership.

The service department is the worst I have ever experienced at a dealership! Our service “professional” Ahmad, was rude, disrespectful, uninformative and unresponsive to voice messages. It took 2 days to even look at our car. Things were equally as bad once we escalated the issue to the service department manager, David Walski. We will never return and will be spreading the word to everyone in the Bridgemill neighborhood. They need a complete shake up of the service department from the top down. If I could give ZERO stars I would. Do yourself a favor and steer clear!!!

Staff is horrible with bad customer service!!!

I have been receiving notices regarding the Takata air bag recalls for some time and have been told the parts are not available. I received another notice from Takata over the weekend which said to contact a dealership immediately as TK Holdings has filed for bankruptcy. I called MB of Marietta on Mon morning and made an appointment to replace the recalled airbags for this morning at 10:00. I arrived early for my appointment only to be told "we don't have the parts and don't know when we will have them as everyone in the country is waiting for parts." I asked why the dealership even scheduled the appt and was told that I called a call center (even though I called the local 770 number on the website) and the call center doesn't have any information about the recall. Good customer service would dictate that you don't disrespect your customer's time by booking an appointment when you do not have the necessary parts. Further, why did someone in the service department not see that you had a customer coming in knowing you cannot fix the problem and give me a courtesy call cancelling the appointment? I chose the Marietta location bc of convenience but will be returning to RBM regardless of the drive. I will never go to MB of Marietta again.

My first visit and it was awful! The customer service (or lack there of) sucks! The wait time was double what they initially advised me. The price was higher than what I was told over the phone. Im going back to RBM!

Well overpriced compared to other dealers I. The area. Customer service in the service department is beyond poor. Stay far away from this place. One and done. Back to RBM.

In my life time, I've purchase about 18 vehicles, by far this was the best experience that I've ever had. I sincerely mean this, start to finish the purchase and customer service was excellent.

BAD SERVICE I contacted the customer care manager to informed them that their machinist mistakenly installed my A/C filter, and I have given them time to check that, and they never call me back for further updates, it has been a month now. Besides that, they did sent me tons of sales information. 👋bye! Never going to have any services with your inexperienced machinist.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Nice car at a fair price, but slow communication from the dealership and intentional omissions about important items - car had been smoked in and was overdue for scheduled maintenance. Sales rep ignored my requests for the Autonation inspection report and additional pictures.

Great staff, pleasant to work with. They went extra mile to make sure everything is done proper.

I had the pleasure of working with Marty; he was very kind, patient and flexible. He was able to meet with me earlier than I had scheduled. He did a great job answering all our questions and walking us through the process of buying and using the car.

Very poor customer service. Appointments are not kept no communication as to what's going on.

Only giving 2 stars because service we’ve had here previously has been good. Went in today for a 9am appt then was told my car wouldn’t be looked at for at least 1-2 hours. What’s the reason for going through the trouble of making an appointment if your going to have to wait that long? I had what I think is a simple mechanical problem with the passenger seat control... ITS BROKEN it doesn’t work. Our service “professional” asked us to sign for a diagnostic on it. The cost $199 just to tell me what I already know ITS BROKEN. All of the times I’ve taken my car in NEVER have I or my husband had to do this. Only sign for them to look at the car & I’ve had lots of work done on my GL. We were told if it was covered under warranty then the warranty company would pay that amount if not then I have to pay the amount. Seems to me it’s a way for them to nickel and dime the warranty company. We used to go to RBM and the service and customer service there is beyond exceptional we chose Mercedes Benz Marietta because it’s a shorter drive. I think we will be making it a day and driving out to RBM instead from now on.

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said “you can just take the whole thing” (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita’s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with “Im good, who is this?” I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with “You didn’t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven’t even had the opportunity to open it because, I literally just got here!” He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. When paying my down payment, the finance representative had the nerve to say "I assume this is credit?" as if he did not expect me to have money in the bank. When I told him DEBIT, he looked at me as if I had two heads and asked if I needed to contact the bank first to be sure the transaction went through. I told him no and he seemed surprised when everything was completed. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Not exactly 5 star service but the place was clean at least

Dealer did not set mbrace account or explain how to do so, had to do it myself after finding out the complimentary features were not activated.

Was a loyal RBM customer for years, as we own 3 Mercedes. Cobb Parkway is more convenient, based on location. Gave them two separate tries. Both were horrible experiences. I won't even go into the first visit. Went back for a second attempt, hoping they had worked or their service bugs. NOPE. I had to wait almost 30 minutes today just to drop off my car. Pick up went even worse. No one at service counter, GM of dealership walked by and said "I wish I could help, but I can't do anything behind the counter". Chip reader was broken and my service consultant attempted to run the charge 3 times which then caused a fraud alert on my card. While I was on the phone with the credit card company they kept insisting my card was declined. Naturally, on the 5th time and me on the phone the card reader worked. Oh well, back to RBM I go...

Excellent customer service by store team. They were ready to answer all questions and make the deal win-win

Rude and sexist salesmen. Slow unreliable service department. Does not stick to deadlines and do not communicate delays well at all.

I had the best most professional dealing leading my car at Marietta mercedes from Blake. He was professional, and very patient. I love my new car!

I get a call thursday that i need to get my mercedes pick up by friday bc the engine computer it has cannot be programmed. I sent the tow truck on friday morning to pick it up to my surprise they had tow it already to a storage place. Thank you KEVIN FAYERWEATHER for LYING. And not answering my phone calls. I paid 200 to send the tow truck and come back empty and 150 to get out of the storage place plus additional fees. I

The worst service department in the state of Georgia for Mercedes-Benz Kevin was my service advisor who totally dropped the ball didn't follow up didn't listen to what I wanted done and screwed my weekend up by not finishing my car there was an active recall on my sprinter van and he didn't do the job and charge me for it Bunch of BS fees terrible service what a waste.

It has been a pleasure working with Mercedes Benz of Marietta through every stage of my car purchase journey. I am 100% satisfied with their customer service and with the vehicle I purchased. I am proud to be part of the Mercedes family!

Excellent customer service and sparking clean facility.

My salesperson was Alex and he was beyond amazing. He did everything right and made my process as simple as possible.

Where do I begin? We arrived about 10 minutes early for an appointment at 11:30 am. They could not find our name on the list to indicate that we had an appointment so I had to reference the email that I was sent to show we were on time if not early for our appointment. The young lady that checked us in was so rude until I had to step away from her for fear of saying the wrong thing. At age 51 I need not be spoken to is if I am a kindergartner by some barely 20 something person who has absolutely no idea what customer service is all about. Not only did she not check us in, she demanded that we go sit in a waiting room unbeknownst to the service manager who was supposed to be helping us. When I inquired as to whether or not the gentlemen knew we were waiting on him because the service monitor indicated that I was not there yet, that's when this little girl almost got herself in trouble when she told me I just need to go sit in the waiting room. Customer service is number one. If you can't be nice , get another job because we pay too much at Mercedes-Benz for this kind of treatment! Apparently no one at this dealership is reading these Facebook ratings. It appears that they have more than one star ratings than anything else.

I honestly was not impressed at all. Pros: They allowed me to use a loaner car so I was at least able to get to work the 5 days they had my car. They had snacks and water for the wait, the staff was friendly. Cons: I had an appointment for 330 and wasn't seen until about an hour after. I was told after getting there that my car would need to be dropped off. I was told my car needed things that were previously checked as good to go. It seemed I was told about every thing other than what I bought the car in for. When I got my car back, it as scratched up and they were going to just let me go without saying anything about it. So basically, I paid to have them house my car for 5 days, because NOTHING else was done. I have no recommendations as to whether someone should go or not here, I always say everyone experience is different. Just giving my experience is all.

Very professional, knowledgeable, and friendly!!!!

This dealership is very professional, and friendly. All of the employees from the sales reps to the custodians wore smiles and were eager to help.

Mark Higgs and entire team were fantastic. I'd highly recommend MB Marietta!

Nice dealership as far as sales but Roland Bollis in finance is HORRIBLE! Come with cash or your own finance. He does not care about the customer once the deal is done! I am beyond disgusted and disappointed!

Great and excellent experience. Roland and Melinda were great. Will do business with them again if I have to.

My car check engine light for oil has been coming on for days now. I went in on Saturday expecting them to charge me to diagnosed the problem and possible full oil change. Zach in Service took one look and said I just need to top it off until when my next service was due in couple of weeks. He topped it off free of charge and it was done in record time as well even my kids with me were osu as surprised as I was. And they setup my appointment for my next service. Talk about service!!! Much appreciate you Zack.

I live in Marietta, but I purchased my MB at Mercedes-Benz of Buckhead, so I was excited when the new Mercedes-Benz of Marietta open here, only to be disappointed..One, why is the price for parts and service repairs so much higher here than it is in Buckhead? ...This dealership cannot even compare to the class and value that the Buckhead dealership offer... I came in today just to purchase a simple bumper light fixture and was told the cost would be $40 and about a hour labor at over $200 to install .. Unbelievable... so I left and went to Mercedes-Benz of Buckhead where there I purchased that same part for $32 and they install it for free in less than 5 minutes...Wow, so needless to say I WILL NOT be returning to Mercedes-Benz of Marietta...What a rip off, they truly do not value customers.

Really great experience with fast response to any question we had . It was really made very easy for us to get in , get a deal and rive home with our new car.

On our way home from the multi point inspection, my tire went flat from separating down the middle! I feel like I paid $275 for a freaking oil change. It was also raining and when we went to turn my wipers on, it was discovered that they took one off and didn't put it back on. (Which was brand new btw). I'm never returning. I DO NOT RECOMMEND.

I took my van in for service. They had it for about 4 days to change a fuel filter. They had to order the part and there was a hold up. They put me in a rental car and all of that is no big deal. About a month later I get a charge for a rental car for $150. I called the dealer and they tell me that should not have been the case call the rental car. So I do and speak to the manager at the car rental. He laughs and tells me he went down to the dealer ship in person because they had not paid that bill and told him to charge me. He stated he had no issue with giving a refund but someone from the dealership needed to call him. I called the dealership and talked to the service adviser and he said he would take care of it. That never happened. So I was going to give the dealership one more chance. I called and left a message for a service adviser, after 3 days no one had called me back. I called and left a message for the service manager, and after 3 days still no call back. So I called one more time and left a message for the GM. You guessed it no call back. What you need to know is when I called and left messages. All I was trying to do was scheduled an oil change. I will not be back. No thank you. This dealership has major issues.

I previously had been going to Atlanta Classic Cars (and will be returning there), but a recent move made this location much closer. I made an appointment 3 weeks ago for 9am today with Ronnell Rhodes. I have received no less than 3 appointment reminders so I was clear that being on time was important. I arrived at about 8:55am, was greeted and told to sit in the waiting area because Ronnell was in a meeting. The meeting ended at about 9:05am (I could see it through a window). At 9:20am I still had not been seen so I went to my car and left. Interestingly, the service area was not busy so I don't understand why someone could not process me and have me on my way. Very disappointing.

This unprofessional establishment yields the most unprofessional "professionals" in the business. And I have no reason not to believe that this level of customer service begins at the top of this organization. The general manager of this location asked that I call to rectify the last episode of poor customer service that I received while receiving service on my vehicle. Needless to say the apple doesn't fall far from the tree with Mercades of Marietta. The Gm passed my call off to a sales manager, that had no knowledge of my initial complaint, and had no authority in the department that my complaint originated. This aloof sales manager assured me that he would call back the next day and hopefully we could come to a meaningful solution. None of this has happened. Over a week later. This place is a joke.

Nice

About three weeks ago, I took my ML350 Bluetec. They misdiagnosed the oil leak which is common with certain Mercedes BlueTEC diesel cars. After one week of repairs for the REAR MAIN SEAL, they called me to say hoops sorry we found another leak ENGINE OIL COOLER. There has been Mercedes Benz TSB(Technical Service Bulletins) about BlueTEC V6 diesel engine oil cooler seal leaking. I am pretty sure they have received the notification. At the end (2 weeks +), I paid 2.6k. On top of it, when my car was delivered, they did not put the engine cover back. I drove back to the dealership that afternoon. Also, both intake hoses were ripped. They ended up ordering new ones. This was a nightmare.

I purchased a certified used car from this location. All the employees in the process of purchasing the car were nice, quick and helpful. The car came with a 90-day warranty which was much needed because within 60 days, my car has already had to be put into the shop twice. The problem with this location is the service department. I don't know if it's because I bought a used car from the location but the service attendants are very rude. No one could ever find my appointment and my car takes multiple days to get repaired. In the process of the repairs, no one from the service department calls me to inform me with any information about what's wrong with my car or when I'll be able to pick it up. The first time my car was in the shop for a week and a half. I only had the car for two weeks and the air conditioning went out. Luckily, this was under the warranty but the dealership would not give me a loaner car while my car was being repaired and told me to rent my own vehicle. The second time, they've given me a loaner car but that's only because I insisted. My engine light came on, I took it in for a diagnosis and now four days later they still haven't called me about what was wrong with my car. I will not be coming back to this location for any further services. I don't feel valued as a customer here.

Customer service is terrible!! Instead of giving us all the information at ONCE to get our key fob replaced, they made us make SEVERAL trips. They key had come and been sitting for TWO DAYS and we were not contacted. WE had to call and f/u. The list goes on..

Purchased my 2015 Mercedes C300 from Mercedes of Buckhead before this dealership opened. Started having my vehicle serviced at Mercedes of Marietta based on convenience and never had any issues. Walked into Mercedes of Marietta today to inquire about getting into a newer Mercedes. Emile Diabate was the Sales Consultant that helped me. Very poor experience and I ended up walking out within 10 minutes. I walked out with the impression that Emile assumed that I either wasn't interested/serious about getting a new vehicle, couldn't afford a new vehicle or couldn't be bothered to take the time to have a serious conversation with me about what I wanted/needed. I immediately contacted the dealership that I purchased my Mercedes from and they were more than happy to speak to me about upgrading my car.

My first contact was with a young woman on the phone named Gretchin. She assured me that when I arrived there that she would make sure I was taken care of. My wife and I had just had a blow-out in a tire that sh assured me was a "run flat" and would get me there. Upon arrival, she introduced me to Ronnie and he provided great service in a timely manner and got us back on the road. I wish more dealerships had employees that cared enough to take on a non-scheduled customer and treat them like family. I will definitely recommend Gretchin and Ronnie to my friends and family. Overall wonderful experience.

Was contacted by the GM after original contact by the Internet Sales Manager. The GM was following up on the Internet Sales Manager. I made an inquiry on a Mercedes that had no picture and asked for the picture as well as the original sticker price. The General Manager never responded. I sent a second and a third email and they pounced back indicating he had changed his email address. I would advise would be customers not to purchase from this dealership if they will not provide a simple reply to a question.

Terrible, unethical, dealership, Baiting at its worst. They advertised a car online and listed the price. When I called to purchase the car, they did not return my calls and then increased the price by $6,200. The car had been listed on CarGurus for 177 days. I would not trust this dealership in any way. If they are unethical while trying to sell a vehicle, I can only imagine how terrible the support after the sale would be. I will do business elsewhere.

The staff here is terrible and rude.You are lucky if you find good help, I try to avoid this location as much as possible. I called them 5 times recently trying to ask a few questions about my warranty and every time they hung up. A luxury car dealership should not be handled this way.

I really like doing business with them. There whole staff is very professional & easy to work with.

I came on a Sunday to redeem a certificate towards MB accessories and they were unable to help me. All the merchandise was on display but the sales people could not process my certificate. Since I was there, I decided to look at the cars on display. After a few minutes, the receptionist rudely told me that they were closing in one minute although the regular closing time was 1hr later. I guess unless you state that you are going to buy a car that day, this is how you can expect to be treated. I sent an e-mail to the general manager and have not received a response. Stay away from that place.

Mercedes Benz overall is a great company and the cars are worth the money but this is the worst location to do business with.

I am in love with Mercedes-Benz of Marietta, and I want the world to know it! First off, I had to have the vehicle towed from an auto repair that was not a Mercedes Benz repair facility to MB of Marietta. Best decision I have ever made as it relates to my 14 year old Mercedes E-320. Problem was the gas tank which has a factory warranty on it for 15 years and unlimited mileage due to a manufacturer defect that is common in this series vehicle from back in the day. Long story short, the experience was outstanding. Not only did they quickly get the warranty claim in, before I could even worry about whether it was going to be approved for repairs, I received a call the following day to come in and pick up the vehicle. It was ready and running with the new gas tank! Wow! Not only that, I was given an inspection report that listed some current mechanical issues that need to be addressed. They were spot on! I have a small list of issues I am in the process of having work done when I get back home and every item was a match for my list. The mechanics are well trained and I appreciate the honesty. In short, my car is running and my bill? Zip. Zero. Nada. Everyone from Mr. R. Rhodes to J. Jackson to the Service Manager, Mr. Walski provided nothing less than exceptional service. It didn't matter that my car was old or that I wasn't spending top dollar on a new car with all the bells and whistles. As a publisher, I use my car for everything. The level of care and quality of service they provided has earned my loyalty. When I can buy a newer model Mercedes-Benz, this is where my business will go. I highly recommend Mercedes-Benz of Marietta!

Great attention to detail!

This was the worse experience in car buying of my life and I have purchased many cars. I had to wait hours for the salesperson I made an appointment with. I was there from 4pm to 1am to close the deal. Why did I buy the car, because I had been to several dealerships and no one had the 2015 E350 Luxury model which is what I wanted. But I will never go back to this place. Oh and I was suppose to get reimbursed for my dinner since I was there forever, never happened!

Our Salesperson Larry at Mercedes Benz of Marietta was Superb! His knowledge of the Mercedes Benz Brand is immeasurable, he answered all questions thoroughly and made recommendations that best fit our needs. Once my husband and I made the decision to purchase, Larry generously came in on his off day to make the purchase of our C300 Convertible a Success!!!

I had a great experience buying my Mercedes I throughly enjoyed the whole process from beginning to end! Marc Higgs was the best salesperson "Ever". I had such a bad experience buying my last car I was dreading the whole experience but Marc made everything so pleasant and enjoyable he made me want to car shop regularly. He really restored my faith in car salesman.

Best customer friendly very nice people at Mercedes benz of Marietta I will always come back to see you

the worst customer service ever. I work for a auto glass, we have tried to by glass from them, and all we got were lies. They have no knowledge about stock and eta for deliveries.... never again.

Our experience with Mercedes of Marietta has been a pleasure. We visited with Rita Turkin initially, several weeks before deciding between our usual Volvo preference for the last 30+ years. We came down to a Porsche Cayenne, Volvo XC90 T8E, and the MB GLE43 AMG Coupe. Rita gave us her full attention even though we were upfront about not having decided yet. Rita was not pushy and she spoke to both of us equally, whereas it is very common in our experience for a salesman to speak to the man instead of both man and wife. Weeks went by with a few emails in between just to check in with Rita. Once we decided on the GLE43 AMG Coupe, we met with Rita again and she set out on the search for our perfect combination of options. Rita was able to find the beast 650 miles away and a week after the decision, we drove off in the new Coupe! The quality of the product was only a part of the sale. The integrity and conduct of the personnel were equally important. We are very happy with both decisions and we would recommend Mercedes of Marietta and Rita Turkin to any and all who are in the market. Thank you, Rita Turkin!

Gregory Taylor made the process of buying a new car easy and enjoyable! Everyone was so nice and helpful. Love this dealership!

Wonderful dealership to work with. Very impressed with everyone I came in contact with!

Horrible customer service had to call six times only three advisers working try RBM way better

Sales people are incredible but the financial person is not very friendly and is very condescending. I would suggest the company but it financing through your own bank so you won't have to deal with that guy.

Worst experience ever!! Dropped my vehicle off for service, and they kept it for a week! When I picked it up, they didn't even do the work they were suppose to do! I will never take my vehicle back here!

How do you own a Mercedes-Benz and take it to the dealer to do $1000+ worth of repairs on a car only to be told that I can't have a loaner because my vehicle is to old. A Mercedes-Benz is a Mercedes-Benz. I'm not paying for a loaner just because my 2005 C-class is still on the road to get a Nissan or some other car. Just shows the testament of quality of these cars that they last long and still look good. But if I have to pay for a loaner for service, that I would not have to do in Illinois where I'm moving from, then you don't need my $$$. What a great first experience at this dealer. And my last. There are others to buy from. I'll take it somewhere else. Thanks!

Bought a used car from these fine folks 3 weeks ago. So far it has been to the shop only once to get the brake lights fixed, not a bulb. It was a quart low on oil, which was black. The air conditioning compressor is shot and needs to be replaced. Sure hope it is under warranty because that will be expensive. So much for their however many point check up they brag about. Point is, they are typical dealership. They lie lie lie to sell a car. Be very careful.

I think was a lot better than Union City Benz dealership

It's Mercedes Benz. It's done well from sale to service. Enough said!

Great experence

Very slow service incompetent service staff regarding bulletins.

Gregory was a top notch professional. I really liked his helpful attitude. No pressure sales just constantly making sure he stayed in touch and answered all our questions. Great experience. The car is amazing C300 sport. We love it!

I really wish I had a 5 star experience. The sell person was good. My stars started to fall when I had the pleasure of meeting the service department. I drop my car off at 7am so they could reset the mbrace which should have been done before I drove away however I called the service department at 4:30 pm to check on my car and I was told they are gone home for today. So I had to find rides to work for three days. More stars started to fall, for the reason I brought the car in the problem was not fix. So with three stars left in the hopes of gaining stars back. Today my dealership tag expired, Guess What! My tag was overnighted yesterday but I didn't receive it today (Friday). So now I have to find a ride once again for two days hopefully to get to work and back... So to whom do I owe the pleasure! THANKS AGAIN

They had a Nissan Quest that we were kind of interested in. However, after receiving several emails from them, I responded with what I was looking for exactly. I still, days later, haven't received any kind of response from them.

Igor has been the most patient and helpful service advisor. I had my car towed in for an ignition switch replacement and it turned out it needed more than just that, he has been so patient with my constant emails for updates and reminders about my budget. They are also paying for me to have a rental car while my car is being worked on. Highly reccomend them.

Of all the places to have the worst service is here. I have a 2016CLK and RS5 2013 and got great service when I purchased it at The South location.I purchased RS5 2005 from a off site dealer with great service might I add but they couldn't program my key so since I work near by I came here. The disconnect between the sales department and the service department is terrible you have a appt on (your off day)which is not identified when you walk in and on top of that the sales Manager decides to have a morning staff meeting with ALL the sales associates and have you wait 30/45 min on (your off day) what happened to come to work early before we open to do this. So (paying customer)don't wait until HE is done to get help. Then to be told to you that the information that was given to you by the 4/5 ppl that work for Mercedes that your key is on back order and they don't know when it will be in stock and all that was told to you was wrong. So to me this was a simple telephone conversation I could have been told on the phn. So I will sum this up that this to me poor service. I pride and have bought 4 Mercedes in the last 10 years because of the car and the great service they provide but I guess every company falls short of this that greeting, talking and putting them 1st at all times.

Very poor service! Do not arrive at this location by 10 am and expect good service. The entire staff disappears for their catered lunch around 11 while everyone sits around waiting. Very disappointing.

Sales person Karsten was very friendly and knowledgeable with a great attitude. Karsten answered all my questions and spent his time doing a lot of research for me. I really valued his opinion and suggestions. The sales process was very easy and fast without any pressure. I would highly recommend him as a sales person to anyone. Thanks Karsten!

My husband and I purchased two previous vehicles from Mr. Drew. We went to purchase our third vehicle from him only to discover that he moved to Marietta, GA. That didn't stop any of us from finding just the right car. It was possibly the easiest car buying experience I've even had and I live 500 miles away! I traded my 2016 Honda Civic (drab and boring) for a 2014 Certified Pre-Owned Mercedes-Benz C250 Luxury model. I feel I got a safer vehicle, with far better features, all with a lower interest rate. The payment was about $75 more per month. They would have been almost the same except that I popped for the extended warranty and some other warranties that were offered, but I couldn't be happier. I think I got a great deal. A currier helped handle all the paperwork, and he came right to my office. The car was safely transported and my previous car was picked up at the same time. What a great way to buy a car. It just goes to show you that when you have a great relationship with your salesperson, you get a great buying experience. Thank you Mr. Drew. We will contact you again for the next car purchase as well.

Purchased a 2017 E300! Had a great experience. Love my new car.

Tom helped me with an Audi that we took for a test drive. Shortly thereafter, the car's clutch died, so that ended things. Otherwise, everything was great.

The sales representive, Tom Jernigan was absolutely fantastic. He made the buying experience very easy. The The dealership was beautiful, however, I did not receive a receipt for the cashiers check that I gave the finance person, Roland B. I have been trying for 4 days to get him to email it to me and so far no luck. How long does it take to send an email??

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

I just bought a Cadillac SRX and Brent Calvert was my salesman, and how thankful I am for that! I’ve been looking for someone to help me find a vehicle for a while but most dealers didn’t take me very seriously. Brent called me less than 10 minutes of an inquiry, and helped me in every way possible. I live out of state so he was more than understanding of keeping the Cadillac off the market until I could travel down and get it. Very professional. Answered every question that I had immediately and so nice. He never once pressured me into the vehicle. He told me what I would pay and my APR then told me to think about and just give him a call back when I was ready. In the future if I decide to get another vehicle, there is no doubt in my mind I will be calling him!

Really! I have a CLK 350 convertible, which back seats headrest would not retract. No buttons to push, nothing you can do. I inquired at this dealership's service department how to get them back down. A service man named Mark, told me it requires a special tool, and to come in, also told me it would cost $149.00.to fix my problem. No Thank you.... Thank you GOOGLE! All that was needed is a long screwdriver, or other pointy object (I used my shish kabob skewer) pointed it straight down by the headrest, and voila! released the spring loaded thing instantly & it went back down. SHAME on you Mercedes Benz for allowing your staff to take advantage of your clients! Will never go back to buy/service my cars at your place ever again. Very dissatisfied customer. MTB

We were trying to buy a used car and they had exactly what we wanted. So before we drove the 2 1/2 hours each way we negotiated the price with the manager. Drove down and loved the car. We were paying with a check and was ready to write the check. The invoice they provided us was $1500 more than what we negotiated. What a waste of time. Bought a car at Twin City in Knoxville and had a complete opposite experience. Make sure you read the fine print!!!!! Not very honest. I have an app that records every conversation because of the nature of my business. Listened to that phone call recording many times to see what we missed. NOTHING!!! Just the games they play!

Everyone was extremely helpful thru the entire car purchase process!

All talk, lot of hot air. I wouldn't shop here.

Worst dealership. First we flew into Georgia to get this car and was promised a ride to the dealership (we were out of state buyers). Anita the sales rep sent a car after we waited for over an hour in the lobby while she said 5 minutes. After this, we bought the car and were promised floor matts we never got. It's now been months and we still don't have our license plates even though we paid a 700.00 processing fee for them to take care of this for us and we can't use the car. The worst is when you call their receptionist doesn't have the decency to answer, she sees the caller ID and just forwards our calls to Anita who never answers. This is our maybe 10th Mercedes in the last decade and this is by far the most unprofessional dealership. It is like we went to a local used car salesman not a dealer. Clearly the general manager has no control over his staff or doesn't moniter their customers. We can't even speak to him because the front desk girl can't even pick up and say hello she picks up and immediately forwards to Anita's phone without a word. Don't buy a Benz here, there's no shortage of dealerships. You're buying a high end luxury car, go somewhere that understands the product they're selling and the customers that are buying them.

Totally satisfied with the service I received. Like many used car transactions there were a few small issues that came up, but each was quickly resolved to my satisfaction. My take on the sales and financial folks is that they want to do the best possible job to please the customer, but still stay in business. The facility is bright, clean and their inventory impressive. I worked with Tom and his Manager Mike Drew. Recommend both very highly. Can't speak for service yet, but will post again if there are issues.

enjoyable buying experience. Nader is a nice guy.

Booked my CLA in for excessive road noise on 30 Nov. When I arrived I was told it needed a road test but it was 'too wet'. Rebooked for the 2 Dec and when I got there they said they were too busy and wouldn't be able to look at until the next day. Third visit they decided it was simply a rear tire issue (I was told that the Pirelli's that the car is shipped with are "known to be noisy")......charge $84........people are nice but don't think I'll be coming here again

Best buying experience ever. I made the whole deal by way of internet. I experienced curtious and well informed information.

I would highly recommend Kagan Scott if you're in the market for a new or used Mercedes Benz! He was professional, courteous and very responsive to all of my online inquires and worked hard to get me the best deal possible!

Just WOW! I have soooo much to say about this dealership and their standards, ethics and just overall MORALE of the sales process. This will all be explained in one word RUN!!!

I have had a great experience every time I go here. We own a 2013 C-300 4 Matic. Check in fast they provided me with a 2016 C-300 loaner car. They are awesome I highly recommend this location.

I bought a 2013 C-250 back in May. My salesperson was great. I started experiencing trouble with the vehicle in late July. I bought extended warranty. Took vehicle to be serviced for check engine light in beginning of September. They kept my car for a month and a week. Got my car back only for the light to come back on 2 days later. They told me to bring it back. I did, they kept it for 2 weeks. Got my car back on a Tuesday and the check engine light came back on Wednesday. Took it back on a Friday, Monday morning the service advisor (Jeff Christian) called me and told me it was going to be $2000 to get fixed. The problem that the advisor told me was wrong, the previous service provider (David M) told me that that problem was fixed the previous time. I took my car there for a rattling and check engine light. When I got my car back, the check engine light was still coming on and the car began to jerk and putt while driving. The customer service after buying a vehicle is horrible. I have called the GM several times. I have yet to get a return call from him. He kept sending others and Chris (sales manager) to call me. I have called Corporate and awaiting a call back from them. I had 2 people at my job who were looking to buy a Mercedes after they seen mine and I told them how good of a salesperson I had and they were getting ready to go there but changed their minds after seeing what I am going through. And I still have not received my 2nd key that was ordered back in May....

Just bought a certified used C class here. Car is beautiful, and was priced well. No surprises with the transaction, no issues, no pressure, nothing unpleasant at all. Very professional organization. Would have no reservations about coming here for my next purchase.

Karsten Knobloch made our purchase on a new GLE model car so pleasureable and professional. he lined up three cars for us with the various features we were considering which made our choices so much easier. when the car arrived, he promptly notified me and arranged for another associate to go through each car feature. Other than some delay in getting the car paid for the day of pick up, this was the best experience ever. i will always contact and refer people to Karsten and this dealership!

We bought a 2017 Mercedes E 300 from Mercedes Benz of Marietta. From the moment we walked into the new, beautiful showroom, we were treated with a positive, respectful attitude from each of the staff that we met. Our salesman was nice and did not "push" a particular vehicle on us. Rather, he listened to our desires and needs and pointed us to the right vehicle for us. The new car manager, Shawn Lim, was highly service oriented and always greeted us with a smile and a "How can we help you?" After we purchased the car, we had difficulty synching our garage door opener with the car software. Kristin Thrasher, products manager, met the challenge and did not stop until the problem was resolved. The answer came in Kwandi Willis, AKA Terrell, technician, who pursued the problem and very confidently righted the software so that we could push a button on our rear view mirror and be assured that the garage door problem had been resolved. We cannot say enough good things about Mercedes Benz of Marietta. Their service is exceptional, and our E 300 sedan is beautiful and comfortable. We are so glad to have Mercedes Benz in Marietta and recommend them to all who need a highly desirable automobile. Bill and Winnie Northington

They work very hard to get me a deal done... 5 ? service

I love the people and services but the snacks they gave me and my daughter, she got sick,, it was from rat urine and droppings, , my lawyer will b noticed. Asap.

I had a great experience. My salesman wad great. He made my buying experience enjoyable. I had not purchase a car in 13 years. I traded my 2003 jaguar. I will refer business

Amazing experience,always the service is beautiful

Kris was great and very helpful. I had a great experience.

Michael Drew and Mercedes Benz of Marietta! The team to help you with your purchase of an amazing car with master craftsmanship!

Excellent sales person named Michael Drew. A very pleasant and easy to work with. Even though I had a minor issue with electronics after the purchase, he resolved the issue very quickly and professionally. I would buy another Mercedes again from him.

Kagan Scott exceeded my expectations. He was knowledgeable, patient, flexible, and transparent. All the traits one would expect in a superior sales associate!

Great Buying experience. Kagan was great. He was knowledgeable, transparent, and flexible... All the necessary traits of an excellent sales associate!

Our experience at Mercedes in Marietta was great. We love our Honda Pilot, and Portia was helpful.

Rita and Mary helped us. They are the best! Love MBM

Very happy customer. I really love my 2014 Sonata Hyundai SD. Thanks to Kris VanBuren and the staff @ Mercedes-Benz of Marietta. I will definitely tell all my family and friends about the wonderful service at Mercedes-Benz of Marietta. Thankyou Kris VanBuren

Nader did an awesome job of assisting me in my vehicle search. His professionalism and work ethic were supreme and he really went the extra mile to help me find just what I was looking for. My decision to purchase another vehicle was based solely on the vehicle itself- features, color, etc. I will definitely use Nader again and will happily refer others to him.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

I had a spectacular experience three times with Sales. Director, Bob Goodell at Mercedes. He is extremely honest and customer focused. I trust no one when it comes to repairs, but he has EARNED my trust. I highly recommend Bob Goodell and will continue to do business with Mercedes because of him! Also, the entire staff is friendly and highly accommodating . Dustin, the General Manager is one of a kind I hear and in meeting him I got a sense of his passion.

Not very impressed with this dealer. The sales person didn't do a good job for me.

I am sorry to say that I am not getting any response to know when my new GLC 300 would be delivered. I called and left voice messages, but have not heard back so far. Will look forward to hearing the news soon.

Before going here, check the price with other dealers. Else you will be paying more than the MRP

Don't waste your time. Front desk was great, and very kind. But the service contact is horrible. Takes three days for a detailed report of what's wrong with your vehicle. Very untimely. Car was not worth fixing so needed new Mercedes, took my business to Mercedes of Buckhead.

MBA of Marietta is an great dealership. My saleswoman Naportia was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

MBA of Marietta is an great dealership. My saleswoman Napolitano was prefect. She communicated frequently through the the process, answering all my questions promptly. I received a great deal on a newly released model. White glove service all the way.

Only drawback was that sometimes you had to wait a long time for a sales rep. Seemed to be very few.

Very good customer service from Rita Turkin, the sales people was great, buy from this dealer you will see the different.

Very good customer service, the sales people was great, buy from this dealer you will see the different.

OurMercedes of Marietta sales advisor, Sean Reid, was excellent through the entire process. They were honest from start to finish, which is what I was looking for and appreciated.

Stephen my advisor was Awesome! Definitely will be returning.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

I went to different Mercedes-Benz dealers, finally we purchased the car we wanted in Mercedes-Benz of Marietta dealer, I had a really great experience and the best services. Chris was our sales person and Shawn was our finance person. Both very professional, and very friendly to advice us! And I think they are worth a high recommended to my family and friends.

Came in for A service on my 2000 S430, but did not get all that I asked or requested additionally. Windshield fluid tank is leaking, don't think it was tap off, still, did not changed bulbs that are out per request.

The customer service was great and I'm very satisfied with the work that was done.

I appreciate the customer service and mostly the service rendered for my car.

We just bought a Mercedes E 350 from this dealership in Marietta and our experience was amazing.SEAN REID was the main person behind this.He made it so simple and flawless.He and his other team members were just amazing whether it was the finance gentleman Roland or the girl,I don't remember her name,she showed us all the features of the car and took our picture as well.I will highly recommend this dealership to anyone who is planning to buy a Mercedes Benz.They will make your buying experience very simple and enjoyable.

Had a great experience. Spacious waiting area. Friendly and professional workers. No hussle with appointment. Car was washed clean afterwards. Couldn't have chosen a better place.

Mr.SABRA, Has a great attitude and very nice and respectful for person. He did a wonderful job assisting with choosing the right vehicle that fits me. I will most deafeningly recommend him to my friends and family. Thank you, Cynthia Johnson

I was greeted by Kayla with an electric spirit. I was then introduced to Sean Reids who has a great personality and was very knowledgeable. Any questions or concerns I had Sean answered and he did it with a smile. I wasn't planning on purchasing that day but because of the experience with Sean I did. I was pleased with the experience and would recommend friends to support this dealership.

Service center is poorly staffed with rude and pushy clerks. They were belligerent that I needed parts which another MB dealership validated (without my prodding) I didn't need. Do not have your vehicle serviced here.

Terrific advisor Wadette Bradford took care of my service fast and efficient and explained everything!

I purchased a new Mercedes Benz C300 from Mercedes Benz of Marietta and thoroughly enjoyed my buying experience. The salesperson, Karsten Knobloch listened to what I was looking for in a new vehicle and the criteria it had to meet. After a brief discussion, he showed me several vehicles with comparable features and comparable pricing information. Everything I needed in order to make an informed decision on a new vehicle was quickly provided to me. After a test ride I was sold. I will definitely use this dealership in the future

Wadella helped me with all of my service needs. This was a great service experience and do anticipate returning to MB of Marietta.

My buying experience was unique thanks to the entire sales team and management. I will like to thanks my sales specialist Mark for providing us with a unique experience and a commitment to provide excellent service. Even if I would have not bought the car, I would have walked out happy with the way I was treated. I wish every car buying experience would be like this one. I will recommend Mercedes Benz Marietta and Mark to all my associates, friends and family!

I can't write a good review - my service experience was a disaster. I won't be coming back. Roger Thomas

We were simply having a post-purchase inspection and the experience was exceptional. Very thorough. Quite impressed with the facility and friendliness of the staff.

The people at the dealership have great attitudes and sought to be helpful

I Purchased a '02 slk230 recently. The radio would not turn on, it was requesting a code. So I called the dealership for assistance. After asking me a few questions without a fee they provided me with a code, and informed me there also was a recall needed on the car for the camshaft solenoid. I made an appointment for the recall and then proceeded to try the radio code they provided. The code they provided did not work, it locked the radio. So I called the dealership back and they suggested I bring the car in and they would assist me with getting the radio turned on. I asked what time the dealership closed and they told me 5 p.m. so I hurriedly got there by 4:30 when I arrived I was told that there was nothing that they could do because they close at 5 and I said well it's only 4:30 right now, so again I was disappointed. At that point I was told that it would be approximately $249 to diagnose the problem when I was able to make it back, the fee had not been mentioned to me prior to me hurrying to get to the dealership before 5 o'clock. Keep in mind the code that they gave me is the code that did not work. At that point I told them that I might just buy another radio it would probably be less expensive. So I brought the car in for the recall which was only supposed to take approximately an hour and a half. At the end of the first day I had gotten no call from them so I decided to call them I was informed that the vehicle was not ready, they apologize for not calling and informing me and that it should be ready the next day. A day later for an hour and a half repair I got the call that the work was finished and the car was ready for me to pick up. They then informed me that the car needed a couple of things done that would cost me approximately $650. That diagnosis happen to be free but it was going to cost $249 to find out what was wrong with the radio that got locked using the code they provided. For me it was a bad experience I really didn't get much accomplished other than the recall, I still have no radio but they were courteous.

I made a big mistake I have always used RBM for service but I bought 2016 Mercedes from Mercedes of Marietta so I decided to use their service department for my other older Mercedes - WRONG , I had an appointment at 7 am on June 13th I was on time and as of 5:30 NO ONE HAD attempted to service or even call me to discuss my problem I had to phone them to find out it will not be seen by a service tech until June 14th , hopefully . Live and learn back to RBM

We got our Quattroporte here and the service was phenomenal. Sean in sales was great and Roland in finance was outstanding! Overall, I would recommend them without reservation!

Just bought a used Honda Pilot from here! I couldn't be more pleased with my overall experience! My salesperson, Chris VanBuren, was not only kind and knowledgeable but also genuine! And the same can be said for everyone I encountered there! Any questions or concerns I had were immediately addressed and answered! They truly take care of their guests/customers! I also really enjoyed the no pressure buying. When you walk in you are not swarmed by sales people just looking to make a commission. Once you are teamed up with someone, it's more like having your very own personal assistant rather than a salesperson! If your looking to buy new or used, I would most definitely recommend this location! High class and high quality, a combination that can't be beat!

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

we took our customer's Mercedes Benz to Marietta Mercedes Benz, at first we were welcomed, the service adviser lied about everything and overcharged the customer and told customer Do not come back to our facility" . No one can survive without customers, so how can you tell a customer Don't come back? Very rude and disrespectful. These kind of workers should have been trained in customer service before giving them a job like this.

Great service.

This was my first service at Mercedes Benz of Marietta. I had a great experience with my service manager Stephen Garvey and the technician who did a great job on my car. I will recommend this wonderful facility to my friends and family. Thanks for a great job!!!

cls500 steering wheel function mod repair price-$2900. ??? wholesale price of car-$15000. 20% of value. can't be fixed elsewhere because of codes. rip off. I was considering a 2017 Mercedes but this event is causing me to re-think.... 55,000k on car

We had a wonderful experience. Our salesman , Sean , took his time with us, found what I wanted at the price point I wanted and even stayed late for us to finish up. When I returned a couple of days later, went over all points on car and again there was no rush. I never received that one on one experience at other Mercedes dealerships.

I was there on Sunday afternoon. I was seriously considering buying a car that day and went to MB of Marietta because the MB dealerships I am more familiar with are closed on Sunday. I spent 15 minutes inside the showroom and 15 minutes walking around the outside lot and my existence was never acknowledged. I went to the front desk and complained and was told, "I'm sorry. We're short staffed." Unacceptable for any car dealership. Unbelievable for a Mercedes dealer. My advice is don't waste your time going there.

The folks at MB of Marietta are supet, although it was my first visit, I was very impressed withe their personnel and above all, yheir service. I'm sure that I will return.

Larry Q. Issac was outstanding helping me to find the perfect car for me. I also live in Tuscaloosa, Alabama he was understanding about I live out of town. He was very understanding on not to rushed me into buying a vehicle. He listened to what I wanted in a vehicle and stayed close to amount I wanted to spend. I would tell anyone to go Larry Q Issac at Mercedes Benz of Marietta.

Sales manager was great, but sales person was not very forthcoming and did not really listen to what our real needs were.

It was a 5 STAR experience at this Marietta location. The facility is awesome, the service was truly the best ever and Ms. Bradford was beyond fabulous in scheduling the Service and providing a loaner. She handled ALL details as a professional but at the same time she was so upbeat, friendly and so personably. A delightful young lady who is truly a "gem" and an asset to your Service Dept.....BRAVO !!

I was starting the shopping process for a new vehicle with plans to visit three dealerships along Cobb Parkway. My intentions were to gather information and return to one of them within the next 30 days. I walked in the Mercedes dealership was immediately greeted and requested the salesperson I had spoken with the evening before. I started looking at the cars in the showroom and made the decision to return and consider the GLC 300 within the next 30 days. Much to my surprise the team at Mercedes made it difficult for me to leave with their level of customer service, strategic pricing, and support of making sure the deal was a win-win. I would certainly recommend the Mercedes dealership in Marietta, GA. I've even received calls after the purchase to ensure satisfaction. Laportia and Tom, you rock!

Comparing the Mercedes GLA250 to the Audi Q3. Sean Reid is s an excellent rep for MB and answered all my questions. Far superior product to the Audi and a state of the art facility. Love my car.

Awesome experience. Sean was very courteous and professional.

My experience was good. I knew exactly what I wanted so it made the process quicker. I negotiated with them and we came to an agreement. Mark, my salesman, was straight up. Which I appreciated because I hate to feel like my salesman is a con artist. Mark was very helpful and went above and beyond for me. I highly recommend!

It was a very easy and quick process.. The vehicle was clean and ready when I arrived and the salesman answered all of my questions.

Very pleasant experience getting my car serviced. Treated very well by all staff at dealership.

Close to the house; Friendly; prompt; honest. My first time there. we are definitely planning to use this dealership in the future.

ON MARCH 28, 2016, I PURCHASED A 2012 C250 MERCEDES BENZ FROM MERCEDES BENZ OF MARIETTA. MY SALESMAN WAS MR. LARRY ISAAC WHO WAS VERY COUTEOUS AND KNOWLEDGEABLE. hE GAVE ME EXCELLENT ADVICE AND WAS VERY HELPFUL THROUGHOUT THE WHOLE BUYING PROCESS. MR. ISAAC MADE THIS A VERY POSITIVE EXPERIENCE FOR ME. I PLAN TO RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY. LUCILLE GRANT CONLEY GA.

We showed up right before they closed and they accommodated us nicely. My wife loves the new Mercedes. We will be back for a new SUV soon. Thanks

Michael Kraman made this the best new car buying experience I have ever had. He knows the vehicle details and the dealership has the best inventory in the Atlanta area.

Great Mercedes Dealership, friendly and welcoming staff, outstanding and knowledgable sales person, great showroom and lots of vehicles to choose from, that's the place to shop for a new or used Mercedes. Sean Reid well done. You Rock

A wonderful experience with knowledgable and helpful employees.

I own a Mercedes, a Lexus, and a Chevrolet. Within the span of one week, I had to visit all three dealerships for routine work on each of my cars. The customer service and atmosphere at the Lexus dealership was far superior to MB of Marietta. Even the customer service and friendliness of the Chevrolet dealership was superior to MB of Marietta. This was my first time at MB of Marietta and I was very disappointed from the very start of my process. During the phone call to schedule an appointment, it was very clear I did not have the undivided attention of the person taking my information. I could hear her talking to other people while talking to me. I was assigned a 7:00 am appointment with a service adviser. Upon my arrival, I found out my assigned service adviser would not be into work until 9:00 am. The greeter had to go find another service adviser for me. This took an additional 30 minutes. This was NOT the fault of the service adviser that serviced me. He was in the process of taking care of another customer while I waited. Was my car taken care of well? Yes, I was able to watch the service technician through the observation window and he appeared to be very diligent while working on my car. Did my service adviser take care of me? Yes, but only after I was reassigned to him. After receiving superior customer service and friendliness at my Lexus dealership and even my Chevrolet dealership that week, I was very disappointed with my overall experience with MB of Marietta. While MB of Marietta is much closer to my home, I will be taking my future service needs to my original MB dealership.

The experience was amazing. The Customer Service is brilliant and the Sales people have good knowledge about the car.

Outstanding customer service. Tom Jernigan was a great sales and very helpful in my car buying experience. He was very knowledgeable, patient, and professional. We had a very easy and smooth process. Sean and Eugene were both pleasure to work with too. I am very pleased with my purchase and how I was treated at this dealership. I would definitely recommend Tom.

Excellent customer service, he was very patient, understanding, we drove a long ways and he waited on us and made everything comfortable, I wish others Dealership was like this.

wonder staff.. very professional .. Great Selection and Price. My Sales Professional was Mark Higgs

Tom was an amazing car salesman who went above and beyond the call of duty when I visited this dealership. I recently purchased a used car at this dealership was ultimately treated with the utmost respect and customer service by Tom. When I spoke to Tom prior to going to the dealership I knew that he had a good spirit and that this was the place for me to go a purchase my car. Tom dotted all of the I?s and crossed all of the t?s in regard to making sure I got what I wanted at a price point that I was able to afford. He is also a family man a has a lovely picture of his family on his desk. He made the buying process palatable explain everything in detail. All in all, I am very pleased with my purchase and how I was treated at this dealership. Everyone was friendly and willing to help. I recommend that anyone who wants to purchase a Mercedes contact Tom at this dealership. You will not be disappointed.

I would recommend this facility, and sales associate to all my friends. Staff have an extensive knowledge of the cars they sell. You not only receive the car but someone sit with you and walk you through all the features of the car. I was too excited with my car and the service. This is the Customer I look for when I have to spend my hard earned money. I pay very close attention to Customer Service I personally give my sales assoicate Portia Gibbs and Kristin Thrasher Customer Concierge a 10+ they exceeded my expectation. Thank you Ladies.

Very knowledgeable and helpful throughout the buying process. Easy to do business with

I have an older 2006 Mercedes Benz E350 , and it needed work done. They allowed me to drop the car off Friday afternoon despite them being very very busy. David, my service advisor , was so attentive and thorough. They were out of courtesy cars but they quickly contacted Hertz rental car and had me on my way very quickly. Thankfully they have the parts I needed in stock and had my car ready to go the following Tuesday at 8 a.m. I am so happy to have a Mercedes-Benz dealership nearby but even more happy that they take such good care of their customers.

Tom Jernigan was very helpful in my first car buying experience. He walked me through every process and showed me countless cars until we found the perfect one. Once he helped me find the perfect car he helped me find one in my price range. Overall this was a great experience and I will buy again from the Mercedes-Benz in Marietta again.

Sean Reid was great, he was very knowledgeable of the type of vehicle my wife and I was searching for. I just can't say enough about the firs class service I received.

I've been to the dealership three times. The first time to buy parts. What kind of setup is that. I wait upstairs for 15 minutes before a parts manager shows up. I fortunately had the old part with me to show him what I needed. What happen to going to a parts counter and looking at the computer screen to verify that is what I needed. The parts manager was courteous, but what a disorganized time wasting set-up. The second visit was to order a 2nd key for my S550. Again, I waited upstairs and the receptionist went back and forth making sure the work order was completed properly. Evidently, the receptionist did not have the work order completed correctly because she quoted one cost and came back and showed the paperwork with a different cost of approximately $100 more. To follow through with getting the key programmed for the car we scheduled an appointment. They did accommodate us for the appointment, which was on a Saturday at 8AM. Upon arrival we were informed that the technician, the one and only one, that could program the key was not in today. But the service manager did get him to come in. So two hours later, the car was ready. Instead of washing the car before saying it was ready, the manager asked since it was two hours if we wanted to wait 15 minutes more. Just to ask was an indication to me that I was not worth the trouble of offering that service. In addition, the seat was not set, if not sure just ask and reset it before the customer is taking possession. The radio was set at a different station and blaring. Why is the radio even touched. The moon roof shades were open, again why are those operated. Is that part of the programming? The staff needs to be better trained and recommend access to the parts department. I've been to RBM several times and was never treated that way. I will head the other way next time and do my business with RBM.

Overall my expereince was good I purchased my car a weekend ago and everything was good just had one minor issue that is fixiable. Portua was a wonderful sales person she helped me from beginning to finish would most definitely refer Mercedes Benz Marietta to friends and family good job.

The experience with Mr Morris Miller was the best. I found him to be honest (rare for car dealers) upfront and forthright. He did everything possible to get me the right car and deal for me. I am excited and would definitely recommend Mr Miller to my friends and family

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I initially had a good sales experience with Karsten, but it was soured by the after sales experience. I had previously been a customer of Mercedes Benz of Buckhead, but strayed since this location was closer to home. The following things occurred after my deal was closed. 1.) I was told the car (2016 GLC300) had an option that it didn't actually have. 2.) My tag was sent to the wrong address, even though my deal paper work had the correct address. Mercedes knew where to find me for the payment...haha. 3.) I traded in another Mercedes. The car still had a small payoff amount due. I received a letter in the mail on 12/21 (purchased new car on 12/19) from Mercedes Financial Services saying that a balance was owed. I went to the dealership and talked to one of the managers Shaun who told me not to worry about it, that it was just a delay in a paper work processing. Didn't hear anything further and assumed it was taken care of. On Monday 2/8/16 I received a phone call from Mercedes-Benz Financial informing me that the balance was still due. I called the dealership and it turns out they forgot to process and send the form to MBFS when I purchased the car. As of today everything is finally handled. The GM of the dealership was like "Sorry, new dealership problems" I very much regret not continuing to use Mercedes Benz of Buckhead, as I never had any of the issues above when I purchased my previous two vehicles. I would recommend going elsewhere if you are thinking of purchasing a new or pre-owned Mercedes.

I was possibly going to trade in my Lexus for a Mercedes E350. I inquired about a vehicle on the website by responding via the contact link on the requested vehicle. I never received a response. On Saturday 2/13/2016, I stopped by the dealership to view a 2014 E350. I viewed the vehicle for 10 minutes. No one came to assist me. I think I am going to stick with the Lexus brand. Their vehicles may be boring, but they provide excellent customer service!

Ask for Karsten - super guy with great service. very knowledgeable and will work hard to earn your business.

I would like to share my experience with this dealership, I have never owned a Mercedes, as a blue collar individual I had preconceptions about the brand and dealerships. Let me be the first to say I was WRONG my experience with MB of Marietta was nothing less than perfect , everything as it should be when buying a car, but never is. Karsten our sales person was extremely patient and helpful. Chris the (sales manager) was to the point and accommodating .finally Roland ( finance ) was personable , knowledgable. I recommend MB of Marietta 100% and will return for future purchases. Thanks again guys for making our purchase a true one of a kind , the bar has been set .