Vincent was a big help and on short notice. He got our car fixed and ready to go in half a day.

Lord El Saleem was excellent!!! His knowledge of procedure and dedication in ensuring he provided top notch customer service was unmatched. He made certain he answered all questions and completed all tasks as promised. He also shared when was not available and returned all calls in a timely manner. More than anything customer service with open communication means most to me. Mr El-Saleem did not disappoint. He ensured that I’d would be more than happy to return to Mercedes Benz of Marietta for all my vehicles need. Thank You!!!

Purchasing the car was easy with Lord however after a couple of days using the car regularly I’ve noticed the brakes are making a noise when coming to a soft stop and also I’ve noticed a wheel bearing noise , called the dealership and Lord told me he has submitted this inquiry to the Used cars manager and he will get in touch with me . Well I’m still waiting the call of this manager to know next steps terrible customer service

Be prepared to have your time wasted if you are going here for service. This establishment is extremely unprofessional. You can’t reach anyone from the service department and they won’t call you back at all. I dropped my car off to have the battery changed. They close at 7pm and I haven’t heard from anyone after four phone calls to my service guy Detrick and the manager Jacob. Also, the service guy Detrick was on a personal phone call on his cell phone on speaker phone the entire time he was working with us. Very unprofessional. I’ll never go back. Still waiting to hear on when my car is ready. Sad.

My service advisor went out his way again to accommodate services needed for my car. I thought the repairs were going to take a few days, but to my surprise it was completed the following day. Terry is alway pleasant and treats his customers with courtesy. I am completely satisfied and would definitely recommend this dealership to anyone. Thank you Terry!

Experience okay. But dealership is a little cheap. All you serve your clients is water? Not use to that at other Mercedes dealerships. At least they have snacks while you wait.

Great service Great dealerships

If you are looking for unmatched service that will exceed your expectations, then look no further! I was treated with respect all the way through. All my questions were answered. The lobby is beautiful and even has a wall-to-wall window that views down into their garage. Comfortable leather chairs and a drink station. Even if you have to wait a few hours it?s comfortable to wait.

Service was excellent, car was well cared for. Few things not pleased with were: 1. Service writer did not educate himself on what service was performed in the last 3k miles subsequently, suggesting work that was not needed. Additionally, other members of the service team should smile more and make customers feel very welcome like they do when selling you a car. Overall, it was a nice experience. B M

Took my car in for an oil change bag I couldn’t be more happy with the service I received they did not disappoint

Customer service and speedy service!

Ahmad always takes good care of my service needs. It was a reasonable wait time and the service was exceptional.

Had great experience with the Service department. Vincent was my service coordinator and from the time I dropped car off until service was completed, I felt that I was kept informed and that my concerns were heard. They had to keep car overnight and he arranged transportation for me to get home and back the next day. I was very impressed with the whole experience.

They are very friendly and helpful in questions you have about your car. They are good about the wait

Quinton walker was my salesman and made my experience great. And was very knowledgeable about the vehicle we was buying.

I take my car here for regular maintenance. They are quick and reliable. They are super nice and Terry explained everything my car needed that day and they wash and vacuum my car also! Great place to do business and Mercedes maintenance. A+ in my book!

Always a pleasurable experience. Besides the clean facilities and fast service, the people are knowledgeable and friendly. This is where I will forever take my car for service.

I was nervous about my new service advisor once Ashley left. Dexter has over exceed my expectations, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service!

Myron was great to work with at Mercedes in Marietta. The process was simple, constant communication and follow up during the entire process. Great place and Service

Great communication and follow up that made the process simple. Love my car purchase .

Paperwork was not completed correctly. No lien-holder number was entered on the title application, which delayed getting loan processed.

Great dealership with excellent leadership and wonderful customer service. Janice Miller was awesome.

David Steinfeld is the the best. We got exactly what we want!! Keep up the good work!!

Great service, fast, Friendly staff, knowledgeable

It is impressive when your service advisor knows your warranty better than you and makes sure it is honored! SO VERY appreciative for his integrity!

Unfortunately had a flat tire and needed to have it repaired asap. Arrived to Mercedes Benz dealership and my car was swiftly taken away even though I did not have an appointment. They were able find my tire I believe there was only one left! Install it have my warranty approve it, and detail it all under three hours im so grateful for them and their service

Did not have a very good experience with the dealership overall.

Quinton Walker is the best . He went above and beyond for us . We thank you Quinton ♥️

The staff was very friendly & professional

Mr. Terry Castro, Service Advisor, went out of his way to make sure I got a loaner, being that the recall service was going to take all day. Thank you for your efforts and professionalism.

My sales experience was fine, but when I got my registration/plate in the mail, I saw they REGISTERED MY CAR IN SOMEONE ELSE'S NAME. Who does this?! I didn't know if this was some kind of a scam or just an error. I've been told the registration is "being transferred" but have been given no information about how this happened in the first place, how long the transfer take, etc. I hope I don't get pulled over because right now I'm technically not the registered owner of my own car.

Best part of my experience was the customer service of our sales guy- Bill Rosenberg. 5 star customer service for response time, negotiation, delivery, and zero sales pressure. He truly made the car buying experience pleasurable. Highly recommend working with him in Marietta!

Jorge is very helpful and friendly and he cares about the customer complaints.

Great experience buying a used vehicle. Joe and Lepaul were professional and responsive. An overall great experience. I would recommend to friends and family.

I was shopping for a car for my son. Ended up purchasing a nice 2016 Nissan Sentra. Quintin was my salesman and he was a pleasure to work with. I would definitely purchase from this dealership and Quintin again.

Mercedes Benz of Marietta provides excellent service. My service advisor Dexter Thompson was extremely knowledgeable, friendly, patient, and he provided efficient service. Stacia assisted me with connecting my vehicle to the Mercedes Benz app in my phone and she was very personable and friendly. I can’t THANK Mercedes Benz of Marietta and your staff enough for all of your help. ONE MILLION “THANK YOU”!!!!❤️❤️❤️ Rena Barrett

I ordered new c300 & I was promised to receive it back on February but I end up getting it in August Also it wasn’t the right interior color I ordered plus They lowballed me on my trade that worth $22k they want to offer me $15k !! I will never buy from this store again..!! I have dealt with other AutoNation like Toyota & dodge they were very nice & fair ..but this store not at all

I have used Amad F. As my maintenance Specialist at Marietta Mercedes Benz for several years now. They keep my 350 GLK in tip top condition. I'm extremely satisfied because they are professional, dependable, knowledgeable, and customer service oriented. Thank you Amad and Marietta!

We received a very cordial and patient attention from Carlos. Recibimos de Carlos un trato muy cordial y con mucha paciencia

We received a very cordial and patient treatment. // Recibimos un trato muy cordial y con paciencia.

Terry Castro, my Service Advisor at Mercedes-Benz of Marietta (GA), was instrumental in guiding the replacement of the Integral Front Axle Carrier on my 2020 GLB 250 recently. He always handles my work promptly while giving me plenty of advance notice of what to expect. He is a credit to Mercedes-Benz of Marietta.

First time there was very cool to see the other cars you can only dream of one day driving. Everybody seemed very cheerful. The only thing they would need to make a little better is the shuttle.

The service I received at Mercedes-Benz was excellent. Ms. Janice was a great salesperson and very responsive. Mr. Ernest Dixon, General Manager, was very nice as well. Good Job!

Very easy low stress experience with Mercedes of Marietta. Mr. Lee kept me up to date on the status of my CLA. The final paperwork and explanation of the features was easy and painless. I will definatly be going back for my next Mercedes.

Very nice people they take care of you know question ask respectable and classy place and I’ll come and Ahmad on his dedication to the Mercedes-Benz and Mercedes-Benz of Marietta

Great experience, Dexter was great communicating the process all the way

If you're in the market for a new car, Quintin is the man to go to! Would definitely work with him / Mercedes-Benz of Marietta again. :)

I worked with my service advisor Jorge on a few issues with my e-class. Jorge was professional, kept me updated on the status of repairs and was fantastic to work with. I will use Mercedes-Benz of Marietta based on the level of service Jorge and the team offered me.

Jorge Banos Jr is a great service advisor. He tells you exactly what needs to be done and nothing extra. Plus, he was very helpful when it came to my needs. Highly recommend

Great overall customer service, with kid friendly employees. They answered all questions and any concerns. If one could not answer questions they found someone who could.No real complaints. I shall return.

Excellent service. Communication every step of the way was able to get a loaner car while mine was getting fixed. Will recommend Ahmad anytime any day great service!

Please provide more loaners to customers more especially if the repair of your vehicle is taking days.

Took my car in for break change and a check engine light. Brakes were changed but they were having a hard time identifying the check engine light. Had to basically beg for a loaner as this was leaving me without a car for several days. They tell me it's a sensor that needs replacing and it was a difficult sensor to get to so it was not a cheap fix. As soon as I drive it off the lot, check engine light comes back on so I take it back. The service agent, Rob, tells me another sensor must be out. My husband has to get involved because what they were telling me didn't make much common sense. I felt like they were taking advantage of me because I was female. They wanted to charge me another large amount to replace another sensor. They finally agreed to refund the first sensor and fix the real issue (because my husband got involved). Within a couple of weeks I tried using my parking brake and it went straight to the floor. I take it back telling then they missed something while changing my breaks. For 10 days I get no update. Once again my husband has to call Rob. He was told the parking break was an alignment issue due to the breaks being replaced and it would be a big job to fix! What??? Shouldn't that be something you check during the break job? How can that not be a safety issue? You put me in an unsafe car! After charging me $4k, you send my car out the store without a parking brake because of your work and want to charge me to fix it?!?! Unacceptable! Taking my car to a service center that values it customers and respect its female customers! I guess a service center with a 2 star rating says everything you need to know. The dealer principle, AutotNation, must be proud!

Very disappointed, they can’t fix my vehicle issues i had brought my car 3 times for them to fix my issue until my warranty expired, if i bring my car another time they said I’ll be charged since my warranty expired. I don’t know who could fix my issue if Mercedes Benz services can’t even fix it??

Great Service with Service Rep Terry.

Good customer service

I recently had the pleasure of purchasing a car through Mercedes-Benz of Marietta. My salesperson, Lord, was awesome from the beginning until the delivery of the vehicle. I would certainly choose Mercedes-Benz of Marietta for future vehicle purchases.

It was easy and quick This is typical for their service.

Excellent sales experience

Ahmad is the best. I did not have an appointment because my battery died. He got me in and out and wash my vehicle and even changed the battery in my fob.

First time there was very cool to see the other cars you can only dream of one day driving. Everybody seemed very cheerful. The only thing they would need to make a little better is the shuttle.

Had the best experience ever. Traveled from Savannah, Ga and worked with LePaul Archer. Very professional and made all my dreams come true with my 2022 GLB. Ordered the car in March and was able to pick it up in the beginning of August. I will definitely be back to purchase my next car!

Nice service!

My service advisor was Vinnie, and he was amazing. He always kept me updated and he answered the phone each time I called. What I appreciated the most was that I struggled making an appointment, and I just hung up the phone because the automatic system kept going on and on, and Vinnie was the one that called me to set up in appointment as soon as possible. He ensured my car would be fixed in no time, and it was! Definitely going back to him when I get another service.

Terrible

I was excited about the excellent quote I received online but then I looked at reviews for AutoNation and they were all terrible. I mean like really bad. Only 1 and 2 stars. A lot of people complaining about hidden fees. But the offer was so good I had to give it a shot anyway and I’m glad I did. I had a stellar experience with Mercedes-Benz of Marietta! Not only was the final quote enough to cover what was left of my car but I made a profit. I feel really bad about the way I behaved at the dealership because I was expecting the same kind of experience that I read about. It was nothing like that. Everything was straight forward and easy, and the quote was the quote. No hidden fees. I really hope they get a vehicle in this month that fits my criteria because I would love to give them my business again.

Vince was a great service advisor! He kept me updated of progress and all delays.

This was my 1st visit to Mercedes-Benz of Marietta. It was easy getting an appointment and speaking to someone about my vehicle & the AO1 required service. (that, in itself, deserves 5 stars) My previous experience with a different ATL MB was vastly different. When I arrived I was treated professionally and it didn’t take long for my specialist to arrive and go over the process. They didn’t do ANY add’l services without fully explaining the issue & receiving my OK. I was a little surprised that, with so many customers, they only had 1 working TV in their 2-room waiting area. Even though there are MB dealerships closer to me, this is where I plan to bring my MB for my future service needs.

Terry was very upfront about everything that I needed with my vehicle. Every time I take my car for service he always treats me like family. I love that guy

Great service and environment. Great team I say!

My service rep Jorge was very helpful and attentive

Customer service…inventory Carlos was awesome.…very knowledgeable…patience Galore…

Love the service center at marrietta , plus the associate Robert i work with makes things easy for me every-time i come by . Recommend him as the go to guy !

I can't give these guys one star. I brought my car in for service and when I came to pick it up they had backed it into the building. I had to wait till they had a loaner car to get it repaired for two weeks. When you call their number nobody answers the phone and after two rounds on the on hold message it hangs you up and you have to call back and start the process all over. I finally got through to the collision department it was another company down the street. They informed me that the car (after 4 days) was not at their shop, they couldn't send me back to the dealership so I had to start the process over again. These guy don't have a clue about customer service. I will NEVER spend another dime on a Mercedes. JUNK!

very good and friendly.

very good fast transaction nice people to deal with

Our salesman Rhon Lee was great, he kept us informed from the day our car was placed on the ship until it arrived at the dealership.

My service tech Vinnie was great. My only con was I didn?t get my car wash because the service station was so backed up. I feel after spending so much you should leave with everything promised!

Great staff at this dealership. Like most people, I do not enjoy going to the dentist or car dealerships. MB of Marietta is the exception. Fair pricing and good service in my experience.

I am quite satisfied with my buying experience of my new car at Mercedes Benz of Marietta. David Steinfeld was professional, personable, and answered all my questions. Everyone there was so helpful. I?m very pleased with the dealership and excited about my new car.

Mr. Rhon was very helpful and knowledgeable! This dealership as a whole exceeded my expectations.

Reserved a 2015 Silver Mercedes-Benz online and went to see it May 5. I was greeted by a courteous and polite salesman. "Ray" the finance rep pulled our credit multiple times that day (5) and then again the following day and never gave us the courtesy or a call back to let us know if we were approved. The car was not show ready or even cleaned when I test drove it. Not the kind of professionalism I expected from a Mercedes-Benz dealership

Test drove a GLE with Rhon. He was knowledgeable, friendly and professional. Walked out with my beautiful new car later that day. Rhon helped me hook up my phone, understand the basics and even took me for a free gas fill up. Thank you for a great experience Mercedes-Benz of Marietta and especially Rhon Lee. I would definitely recommend them both to friends.

It was a really nice experience with Mercedes-Benz of Marietta. The sale expert- Quintin is so nice and patient. With his help, we finally got 2022 GLC 300. We will definitely refer more our friends over here.

Nice and cozy, but it's difficult to get through on phone

Terrible customer service. Never receive any call backs in a timely manner from management. I’ve had my AMG for less than 2 years and have had to replace 5 different tires on it already. There’s less than 20K miles on the vehicle! I only drive it to work and back essentially. They now tell me there are no warranties on the Pirelli tires and I am in charge of buying the tires myself! Terrible service department. The service and store managers do not care about customer satisfaction. I expected way more from my Mercedes’ experience. Stay clear of this dealership!

We ordered a GLE 350 & had a great experience. David was our salesperson & he kept us up to date throughout the entire process. It was a great experience & I love my new car!

service and friendly people would recommend to anyone

First walking in I was greeted with warm smiles. The dealership inventory didn’t have the C-class that I wanted but they had nice clean cars. The sales person was helpful and polite. Very knowledgeable. Great experience!

Thank you!

Quintin is the best!! He made the impossible possible in such a short time! I enjoyed the professionalism of the entire staff, everyone was so nice and helpful.

Great

Loved buying my car at Mercedes-Benz of Marietta! From the moment I walked in I was greeted professionally by receptionist. Asked for my salesman and in less than two minutes I was greeted by him. After test driving several cars and being surprised by hubby in my car selection! Everything was super smooth. Jacob H. made sure I was well taken care off and the manager made sure I was well taken care off as well! The best experience ever! I definitely recommend anyone who wants to buy a vehicle to come here they exceeded my expectations🤩 thank you!! I love my GLC300🥰

An honest review. If you know nothing about cars, perhaps warranty or prepaid maintenance is your flow then this place may be for you. It does not live up to any of the MB dealerships that I have visited during my ten plus years of Mercedes ownership. I recall my first welcome from Mercedes-Benz during my first ownership. I was impressed that they reached out to me despite not having purchased directly from them. Non the less, they welcomed me to the family. I felt good. Let's start with the simple stuff. My car was returned to me unwashed. I might have thought that it was washed and dried as it did not look dirty. However numerous smudges and finger prints quickly ruled out that option. My rep was very courteous but did not seem too knowledgeable of the maintenance previously performed on my vehicle. One would think that if the customer has a record of all maintenance performed previously (by authorized MB dealerships), then as a service writer he too should have similar access. One of the items on my list of concerns was a wobble in the vehicle. I thought it might be one of the control arms or ball joints. With less than 10k miles I would never consider the tires or the brakes, especially since both were purchased and installed at an authorized MB dealership. I thought it odd that the service writer seemed to have no knowledge of the brakes being serviced every 10k miles or so, or the tires that had been installed just before purchase. Still, he pushed having all the brakes serviced ($2700) and having the tires rotated and balanced. Since this is the first S-Class I've owned that did not have a staggered fitment from the factory, I literally forgot about the rotation. Staggered tires cannot be rotated and since it was not time for the first oil change, the topic never came up. Still, a complementary service (they typically runs about $20) would have gone a long way. One of my other areas of concern was the heat and AC. I explained that the vehicle would blow hot air, and cold air, but not warm. The technician wrote in part "client can adjust air on both sides" and "no codes reported". It is this lack of attention to detail that previously forced me away from this dealership. My main issue was the rough down-shifting. As a client facing IT Professional having worked for a few law firms, I've learned that managing the customer's expectation is key. With this in mind informing me up front that these new parts needed to be driven for a few miles before fully fitted together. Only then will it smooth out as expected. Didn't get that. And while the downshifting has smoothed considerably, I now notice rough up-shifting, same exact shift points. I cannot say that the maintenance received at this establishment is on par with others. It's not the worse, but definitely not on par with what I expect. As far as troubleshooting goes, I am reminded of my time as an active-duty Marine. Both as a technician for aircraft electronic systems and as a shop supervisor. If a young inexperienced Marine replaced too many parts their process was called "shot gunning

Once Dietrick got involved everything was excellent

Great service! Friendly associates and quick turn around time while waiting for annual service. Rob kept me informed and answered all my questions!

Very professional and courteous. Service was great.

I came here to just test drive a car I was interested in. at first glance I wanted to take the car home that very same day David Steinfeld was great at explaining the car buying process and helping me take home my brand new car. Great Customer service ! He genuinely cared to see me drive off in this new car. Would definitely recommend to friends, family, ect.

Brought my car in for a 30k service. Terry Castro was and always if terrific, makes the process so easy and efficient. Thanks

I ordered and received my 2022 MB GLE 350. I worked directly with Stefan King. Overall, I am very pleased with my purchase and the customer service I received during this process.

Janice Miller is such a patient and enthusiastic person!! She is the best!!!!!!!!

I visit this location to check the brake booster Recall. I had appointment july 14 , at 8:30 AM. they took my car and parked somewhere for more than 1 hour and finally they took it back at 10:30 AM. 1- honestly on my dashcam I did not see any services on my car. 2- lot of dirty finger print on the car ( they offer carwash after service I didnt take it but the mechanic could work clean and cover the car for spilling oil or scratch.) 3- front desk guy very sharp, very gentle and professional he did his job like 5 star. 4- welcome lady very nice and did a good job. ... I had appointment and they could not waste my time for just less than 30 min job. I am not happy with that.

Went there today ready to buy a car. Not one single person would help me. Went inside and asked for a salesperson and was told they only sell cars by appt only . Really? Lost my money because I’m off to somewhere more hospitable. You could have at least offered to make me an appt. Awful customer service

Walked in this dealership to view a GLE53 on the lot, I received not welcome or anybody asking could they help me. The same day I left and went and bought a RANGE ROVER SPORT AUTOBIOGRAPHY for 30k more than the MB because of the great service at Land Rover Gwinnett.

Great service rep, Vinny was easy to work with and answered all my questions!

The entire staff was so helpful and nice to deal with. I would come back here in a heartbeat. Very professional and focused on the customer. Carrie Battaglia

Tire damaged and they not only had it stock, they squeezed me in at the last minute to fix it.

I love Mercades even though the services prices just keep going up and they do not answer the phone at this location and if they do answer they will keep you on hold for over an hour !!

I purchased my Mercedes-Benz in 2018 at this location ; and since that time I returned for my yearly maintenance appointments. Each time I have been met with professionalism and knowledge on my vehicle. I can say no matter what my question or concern may have been, I received an answer. On one occasion, I was told that my car would be ready and it was not; I was not happy about this. Robert was extremely understanding, did not make up excuses and was accommodating toward me. During my recent service appointment there were more questions about "bulbs and batteries", Robert was helpful and explain to me what I needed. He did not not try to convince me to purchase anything that I did'nt needed which was impressive. I look forward to taking my car to Mercedes-Benz of Marietta for the yearly maintenance, because I know I will be met with professionalism, knowledge on my car, and most importantly, respect.

Robert was great!

Vinny was my service consultant, he did a great job and communicated with me on every step ensuring my warranty was added to everything worked on.

I went there because my Mercedes had a recall. I was welcomed by a employee and instructed from the moment I arrived as to what they are going to do and it was such a pleasant experience. Thank you Terry for making me feel like I was in such good hands. I even got a free car wash. I would definitely go here again if I have any issues with my car.

Second car from here ans they keep getting me right, it's only getting bigger and better!

Fast efficient and friendly customer service. Definitely worth going to again and again

I had a fantastic buying experience thanks to Quintin Walker. He was honest, straight forward, and did not waste my time. I highly recommend this dealership and this salesman.

My advisor, Terry Castro was AWESOME! He he was very nice and personable and kept me informed throughout the whole prcess. He is a huge asset to your company!

I cannot imagine how difficult it must be to run a dealership right now...inventory is sparse, talent is difficult to find, the supply chain is impossible, overhead has to be enormous and at every turn some competitor lies in wait to take away parts of the business. Within this framework our service professional, Terry Castro, has simply been fabulous. We like the brand, don't drive that many miles a year, and the cars don't need serviced that often, so it can be a while in between our visits...but this go round, like the others over the past several years, was amazing. The car (a GLE400) was leaking a few drops of something, and chugging instead of purring, and just generally a bit out of sorts. Terry and his team re-sorted it, under budget, in less time than expected, kept us updated, and made the experience pleasant during the process. I fill out customer survey satisfaction requests fairly often, and when asked what the cable company (or phone company or utility or credit card or whatever) could do better, I add (in jest) "Not much, I guess except maybe wash my car?" In this case they even washed the car...not sure what I can add to that.

My advisor, Terry Castro was AWESOME! He he was very nice and personable and kept me informed throughout the whole prcess. He is a huge asset to your company!

Had a great experience at Mercedes-Benz of Marietta. Terry provided excellent customer service, keeping me informed throughout the process. Service was completed sooner than expected, which was much appreciated!

Professional and courteous service everytime

Extremely professional and knowledgeable staff. Spent a lot of time with me through the process.

Great service. Great prices. I went to the Mercedes store on the south side of town that I purchased my car from to have my car serviced, the service that I needed $1730. Well, I went to the Marietta location and got the the same service was $566. Thank you Robert your service was amazing.

I sold my last Mercedes several years ago, so I hadn't been to Mercedes of Marietta in awhile. When my (new to me) ML350 needed service, I made the service appointment on-line, showed-up at the scheduled time, and was met by my previous service advisor. Ahmad remembered me, had everything ready, and the successful service was completed well within the time estimated.

Great experience at Mercedes-Benz of Marietta. They replaced both of the front airbags due to a recall. They told me how long it would take, and they were on time. Very nice and friendly staff. Knew my car was in good hands when I dropped it off for the airbag replacement.

No stock. No call back.

Thank you Mercedes of Marietta for excellent customer service. I’m truly in love with my new car. Thank you Janice for going above and beyond to ensure a high quality customer service.

My experience at this dealership is always outstanding. Dexter Thompson in the service department is a professional gentleman. I drive a long ways to get my car serviced here, but it is worth it !!!

I was very satisfied with the level of professionalism, knowledge and courtesy with everyone I delt with but specially with the GM Alfredo Guillen and Carlos Medina in sales.

The salesperson provided background information on the car before I arrived at the dealership. The staff was very friendly and knowledgeable. There was no high-pressure sales pitch to purchase additional accessories for the car.

very good service and very competitive prices ,come and have a 5 star experience

Great customer service. I ad attended to immediately and kept informed of the progress of my repair. The staff was genuinely friendly.

Very professional and helpful

My Salesperson Lepaul was very Polite, Accommodating, and provided all the information that i needed. The car that I purchased original had issues with the tires, and before driving off the lot, my salesperson made sure I had a full tank of gas and brand-new back tires. He even wen the extra mile to give me a courtesy ride to get lunch while I waited on my new vehicle. The finance manager was not friendly at all and was very pushy when it came to adding service and warranty, but the overall experience was good.

Steer clear! Had a call with a salesmen last week, just one call to inquire. They had the vehicle I was looking for but not the color, no big deal. RBM of sandy springs did have what I was looking for. So I purchased a vehicle from RBM obviously like I think anyone would do? Well the salesmen at Mercedes’ Marietta doesn’t seem to think that’s ok after he spent just so much time Sharing a 5 minute phone call with me and one email, and because of that he is entitled to be the only person who can sell me a vehicle? He followed up today with me and I politely told him that I did find exactly what I was looking for at a different dealer. Again no big deal I don’t think. He said “so after all the time I spent you bought from someone else?, huh interesting(chuckle).” Totally unacceptable and it shows how this dealer treats its customers. It may be a sellers market FOR NOW, but this review will stand longer than the sellers market will last. Maybe some customer service training is in order? Unfortunately they do have the G Wagon I want but will wait just to avoid this place. RBM is a much higher class dealership I would suggest checking them out.

Thanks to Dexter Thompson, my experience is always Top quality, he goes beyond and above…ALWAYS. However, every courtesy car I get is never detailed throughout. Dirt inside, footprints on door panels and flooring. Windows not cleaned, interior was not satisfactory at all. Especially during this pandemic, it’s no room for error. If the cars are not detailed to be cleaned, they’re definitely not sanitized. It’s been this way with every car. When pointing out to Dexter, he takes his time to go through and clean the vehicles himself.

I’m always in and out. The service is always explained before and after. Dexter Thompson is 🤩 AWESOME…EVERYTIME!

Dexter Thompson was a big help to me! I initially took my vehicle to Mercedes-Benz of Atlanta South for the first time. I thought ok I live in Hampton and they were closer. They made an appointment days out and took my vehicle on the day of my appointment. A few hrs later I received a text message saying they did not have the parts for my vehicle. I was livid! Why make an appointment and take my vehicle if they didn’t have the parts!!! I called Dexter, he checked to see if they had the breaks and made me an appointment the same day!! I had to take off of work for the rest of the day due to Atlanta South dropping the ball! Got to Marietta and everything went smooth! Thanks to Dexter Thompson I was able to have my vehicle for the weekend!

Fantastic Experience... from my sales person Jacob to the Sales and General manager, they are so easy to work with and move the process along very quickly. I love the pricing and again just the overall experience.

Vinnie was introduced as my new service advisor and he was amazing. He was very helpful in assisting me with my service. Thank you Vinnie. Keep up with good work!

Went in for a tune up for my car and was very satisfied with the service!

Been to this place over 3 time's to fix a problem that's still there after paying thousands for a wrong diagnosis. What gets me is that after the repair I'm told it's fixed. What service technician is driving this vehicle because the problem is clearly still there. Im currently still awaiting my resolution.

OK where do I begin. My service advisor was Mr. Dexter. I can say that he was awesome very polite dealt with all my needs and issues that I had with my vehicle. got me in got me out Great timing.. and the place was very clean. Everyone was very friendly from the beginning to the end. I recommend Mercedes-Benz AutoNation to all my family and friends.. and my service advisor is a keeper .. I will be taking my vehicle back to this particular location. Thank you!!

I bought my first luxury car in December and this was my first service. I was assigned to Chanel Graves and she was AMAZING!!! I wasn't prepared for a 2 hour wait for an oil change. Chanel kept me laughing and updated about every step of the process.

Great Service by Vinny. He was very friendly and very communicative.

My experience with Bobby Frozan at Mercedes-Benz of Marietta was prompt, professional and pleasant. He was accessible for my myriad of questions and helpful in explaining the content in layman's terms. He has earned that dealership a returning customer.

The whole team gave me excellent service The team even help me out during closing Thanks Jake,Chanel,Stacia and Jaraad I really appreciate you

My service advisor, Chanel Graves was very helpful and kept me informed during the time my E350 was in the shop.

Quick service Dexter is awesome I only like going to Marietta for service the only problem I had was I got a shuttle to the mall while they worked on the car but wasn’t able to be picked back up waited a long time in the sun with my kids thinking I was getting picked up before I just got a Lyft but other then that great people to get service on your car. I also bought my car here #1 pick for Mercedes’ transactions in my book !

My service advisor, Vincent was great. My car was in the shop for 5 days, waiting on parts. I was provided with a loaner and Vincent kept me in the loop the entire time.

Terry Castro was great. It was my first time bringing my GLE in for service. He was quick and easy. Was able to give me a loaner for the day as well. If your looking for a friendly Service Advisors Terry Castro is definitely the Man to see. 😀

My wife went to this dealership for the first time recently, after her purchase of a brand new Mercedes a few months ago, and the customer service experience was very underwhelming. I guess once you buy their car, they don't really care about you much. I was very disappointed as I thought they would be different considering they are a luxury brand, but I guess since they are no longer making commissions, good luck! Very sad!

Great experience! Everyone was so nice and a pleasure to work with. Rohn called me when they got in the car I was looking for and I drove it home the same day. Highly recommend!

In a market like this , it was a pleasure to purchase with Quintin Walker from Mercedes of Marietta. I knew I was getting a good deal on pricing but the financing sealed the deal. I left feeling confident that my rate was great, I had the proper maintenance, tire, and warranty protection needed to drive a MB SUV during times like this! Quintin walked me through many features of the car and replied to my many text (I tend to have a ton of questions). I have the SUV now and I still message him (and get timely replies). This market requires a premium but MB of Marietta is fair and Raymond from the Finance office is helpful as well! Thank you all for making my purchasing experience one I won’t forget. I hope you all maintain this level of service as you grow …and when the market shifts.

Very great to work with

Mr. Castro is a fantastic and thorough service technician that continues to look out for me and my vehicle.

After my accident, and not being meantally prepared to get a new car Janice (my saleswoman) was extremely detailed with explaining Mercedes features. She listened to my must-haves and was able to find the perfect vehicle to fit my family’s needs. Although I had lots of questions, she answered each question very professionally and made me feel comfortable. I truly felt welcomed to the Mercedes’ family! My family (of 4) and I love my New 2022 GLA250!

The process for Autonation to see them my car took 3.5 hours. Unacceptably long. The people at Mercedes-Benz were great. It was not their fault. But something is really wrong with how they process the buying of a used car.

Salesman Lord El Salaam is very helpful and patient. Thank you for being a great salesman

Great customer service

I highly recommend MB of Marietta. They were polite and professional. They had a line of cars ahead of me but still had me in a out of there in no time.

Transfer of lease to purchase was a smooth transaction

Everyone is so nice and the shopping experience was great.

They don't service cars over 10 years if it hasn't been service there

Melissa and the Mercedes of Marietta team are the best. I purchased my vehicle remotely from North Carolina and by the time I arrived for pick up Melissa and I were like good friends. I will be a loyal customer!!!

Dexter the service guy took really good care of me. Friendly staff and great service!

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

We reached out to several Mercedes Benz dealers in the Atlanta area regarding placing a custom order for our Mercedes Benz GLB250. We just could not find one on the lot with the options and features we needed. After a slight hiccup with the initial order, LePaul Archer got us back on track with a custom order for the car we wanted. Mr. Archer provided us guidance on the custom order process. He kept us informed at every step. With the current climate of parts shortages, production delays and logistics issues, LePaul made sure that our build kept all the features and options we requested. The overall process was a long one, but totally worth it once we got behind the wheel of our brand new Mercedes Benz built to our specifications. We would go through the process again, but only if LePaul is there to take that journey with us. Thank you, LePaul and Mercedes Benz of Marietta.

Nice experience and warm welcome by the Parts and Service teams

Still Waiting on a update for a promised repair. Waiting on the App information so that I can use the Mercedes App. Enjoyed working with Mr. Archer!

Chanel was our service rep. She was extremely professional and helpful. She was very detailed oriented when it came to explaining exactly what we needed done for our vehicle. She provided timely updates on the status of our vehicle. We will definitely continue having our car service at this location.

I filed a mechanical breakdown claim with Vinny in service. We were able to come together and take care of our mutual customer. Mercedes-Benz of Marietta had fair parts and labor prices that needed no negotiation. Vinny was quick with every document I needed to get repairs funded. We were easily able to get the customer back on the road. THANKS VINNY!

I’ve had some disappointing experiences at Mercedes Benz of Marietta in the past, but I have to say the service has truly improved and I want to thank Vinnie for his patience and wonderful costumer service while helping me get my suv repaired this week ! I now look forward to bringing my suv for any service needs to Mercedes Benz of Marietta! Thanks !

Staff will work with you to get you into your selected car. Friendly and very good customer skills and follow up after purchase.

Disappointed. Bought a Merecedes E 300 on May 14th. The car is black with a really beautiful very light machiatto beige interior. I love this interior and have been wanting a car like this for years. When I bought my car it needed dent removal, rim touchup due to curb rash and some paint touch up on the exterior. While I would have thought this would have been done before marketing a car of this calibre, I agreed to buy it since they agreed to fix the items at a later date. Things were going ok minus it taking quite a bit longer than quoted to fix. The items were getting taken care of but the last visit is when things took a very negative turn. I brought my car to get the paint touch ups done on the exterior. Someone at the dealership sat in my beautiful light seats and got BLUE PAINT on my driver seat. You can imagine my disappointment. A car that is new to me I just spent 48k on and someone so carelessly sat in my seat and got paint on it. Wow. So I am told the seat will need to be repainted. Sales person scheduled an appointment for me to come in Weds at noon to get seat fixed. After them trying to remove it again, then saying they couldn't, we were told it would be 100 to fix. I reminded them that this happened bc of their negligence. Then after another hour we find out they don't even have the paint to fix the seat that day. This took about 2.5 hours to figure out. So now I get to go back again, this will be my fourth visit in not even 3 weeks of owning the car. When I expressed my disappointment in the situation to management, the response I got is "well we are going to take care of it for you" Well it's going beyond that at this point. I don't have time to keep taking a new car to a dealership so many times, especially when 2 of those times is to get something fixed that was a careless error on their part. At this time, I have left a message with management and contacted my sales person and no one has contacted me back to set an appointment. At this point I feel a luxury car dealership should be going above and beyond due to this last issue that was very preventable that they caused. I really hope they can restore my faith in them. If I was looking to buy a Mercedes I would drive right past this dealership and go to the Buckhead one where they have treated me great for years.

I purchased a GLC back in April. Everything was great, until we realized they had registered the car in the wrong address. We are guessing they used the old address on my husband’s license, as we had just moved and were in the process of updating it. We did confirm with them several times what the correct address should be, however. And the new address was on all the paperwork at the time of purchase. We made our sales associate aware, and they assured us by phone that it wasn’t a problem and that they had fixed it. Fast forward to when we receive the title and tag in the mail, the address never got fixed. Our sales associate then says they aren’t sure how or why that could have happened, completely forgetting that we had discussed this about 3 weeks prior. No one was helpful, except for Asia at Autonation Title and Tag. They were also in the process of hiring a new tag clerk, so it took some time to eventually get the answer of “here’s the link to go and fix it.” After several calls, texts, and emails between our sales associate, the tag and title department, and the financing department, that was the answer we got. It’s very frustrating that everyone at the dealership was deflecting blame, saying that it must have been an issue with the state, or just completely playing ignorant. Asia and Renee (the new title clerk) have been super helpful, and although they cannot fix anything because the paperwork has been finalized on their end, they were the only people to have validated our concerns and tried to remedy the problem. So, buyer beware. We made sure all of our paperwork matched and an issue still came of it. If you do buy here and they do make a mistake, expect their answer to essentially be “yeah, we messed up, but that’s your problem to fix.”

I completely enjoyed my experience at this location. Janice Miller was my sales consultant and she was absolutely amazing! She stayed in constant communication with me throughout the process and made sure to answer any questions I had even on her off days. I love my car and I’m so happy I chose this dealership to do business with!

Persistence, Patience, and Communication is the key. I did not have the best of luck on the CPO side for sales, I had to make 2 trips and was not treated well by one particular person, so I left the 2nd time then a VM message for the CPO manager Joe, who assured me that he would ensure the issue was to be resolved and I would not have contact with this particular person. Made the 3rd trip, Joe stopped what he was doing and took care of me personally expediting my experience as he expressed empathy for me, which was heard and appreciated. He personally drove and tested my Genesis Track trade in, gave me a fair offer with explanation of the imperfections as I had over 103k on the clock Joe then walked me to Stacia, who is an absolute professional in every regard. Stacia and I filled out the required forms processing trade in, proof of insurance, etc, and then she took me to Carlos in financing. Carlos guided me through all the official required signatures and presented the options for MB factory extended warranties. He was very professional and was not hard selling anything. He understood budget and what I was comfortable with and gave no pressure, only kindness. When I was done I was brought back to the awesome Stacia who had the car detailed, fueled, and brought to the front for presentation. She walked through the features, answering my questions, and ensuring I had all my questions answered. She is fantastic, and has been available to me after the sale. I cannot close without mentioning the professionalism and kindness of the MB Marietta gate keeper, Kyra. She is very kind, pleasant, and helpful.

❤️

This experience could have been better. My only complaint is anytime I have a service done back in my truck there is always dirty (oil stain) hand prints. And my driver door is damaged from testing devices.

The service advisor was very knowledgeable and attentive

Everything looks perfect and comfortable . The service was smoother and fast

My service with Mercedes Benz was very nice and customer service was great.

Lepaul took care of me....Excellent Service. Cant go wrong with these guys.

We had an emergency with our 3500 sprinter RV had to stay overnight until shop opened on Monday morning. They were very responsive and courteous was able to find the parts we needed and get us into the shop to be worked on by 11 and we were out the door at one. Terry Castro and his team we’re on the game we really appreciated all the help they gave us would highly recommend them. We would be a regular customer if they were in our local area

Customer service is amazing. Pope and Lord did a great job.

Excellent Customer Service, Honest, And Very Attentive.

Mercedes of Marietta is FIRST CLASS! I was greeted promptly and directed to the lounge. My service manager was very informative, upfront, and honest. THANK YOU, for a wonderful experience!

I Am So Grateful For The Excellent Customer Service And Quality Work That I Received From The Service And Parts Department! They Took GREAT Care Of Me And My GLC!

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

My service advisor was professional and knowledgeable about my service visit and my next steps. The wait time was just what he said it would be. The waiting room was very clean and comfortable. My advisor had a very warm and welcoming spirit. I will return to this location for further service appointments.

Mr. Castro advised me that it would be a long wait (5 hrs) for the recall repairs to be completed. I was extremely surprised and happy that the work was done in about 2 hours...including a car wash! Mr. Castro was very pleasant and professional so I would highly recommend him and the service team. I was very satisfied with this experience. Thank you!🤗

From the time I bought my car through needing service Mercedes-Benz of Marietta has given me A-1 service. The waiting room is very comfortable and work friendly while you wait plus the coffee is good too ☺️

My guy Ahmad always takes care of me!!!! Love coming here and so does Betty (my White benz😎😝🤘🏽👵🏼)

Alvin is great - he was super helpful and kind! made the car buying process very smooth.

I became a customer when I received my vehicle at the end of the service. So, let?s start at the beginning. My intake experience was professional. The technicians asked very basic questions and because I had none, they directed me to customer service seating. My assigned advisor was not at work, so I was assigned another. (Thanks Robert Christian!!) The time it took to do the service was truly manageable (considering)?but the intake experience had set me up to be patient, understanding and simply, willing to be willing in any way. So, here?s the reason I was convinced I would return next year for my service (or anything in between)?my vehicle is a convertible and when I came in the top was down. After service, washing the vehicle came back in its original state: top down! Detail matters for me! I enjoy knowing that people pay attention to the people who drive these ?lovely? cars!

My last visit to Mercedes Benz Marietta to have my c ar service was terrible, the people they have are not very knowledgeable must find a new place

Terry was very responsive & knowledgeable when it came to helping me service my car. Highly recommend if you are in the GA area and are in need of service. Best service ever.

I was treated with the highest respect. I came in with crappy credit, but they worked it out for me. Thank You.

Couldn’t have asked for a better experience in selling my car to Mercedes of Marietta. Have already recommended you to family and friends for any future sales they may have. A special thank you to Quintin for his part in making the experience so low stress and pleasant.

If you are looking for a car, check with them first. Very professional, just the kind of dealership I was looking for. Loved it.

The service department is great! From the time I arrived to the time I left, it was great! Thank you Shanelle. Very pleased!

I have had the worst experience with this dealership. I have had two cars sold from up under me even while placing a deposit in which they asked for to hold the vehicles. Ernest Dixon was very rude in how he approached me. I have never had such unprofessional experience while purchasing a car!

I had a TERRIBLE experience here on 4/27. I had an appointment for a routine checkup on my car. When I walked in there was no customer service or acknowledgement. I wasn't greeted so I walked up to an attendent to ask about my appointment. After speaking with him, I was told to wait & I waited there for 3 hours. When I asked for an update on what was going on, the attendant I had originally spoken to had completely ignored me and no one had been working on my car the ENTIRE time. the manager apologized for the wait and said he would expedite the process. FOUR more hours pass by & I received no updates. I went to ask them again for an update & that's when they brought my finished car to me. I was there for a total of SEVEN hours for a routine checkup. I wouldn't recommend this place to anyone. For the prices they charge, youd think the service would be A LOT better. Save your money please!!

Good selection. Poor service

Great People!

I brought my E40 Coupe in for an annoying rattle in the dash. My service adviser, Terry, and the service Tech were relentless in finding the source and ending up having to disassemble the entire dash to get to a small heater box that was not tightened appropriately at install. I really appreciate their going above and beyond!

This was my first time getting service at this dealership. I was not impressed with the dealership experience. I have owned other premium cars (BMW, Audi, and Porsche), and their dealership experiences are much better. While the waiting room was nice and comfortable, they offered no snacks or drinks, just water and coffee. If you have to wait in the dealership 5+ hours, it would be nice to have some snacks. They did offer shuttle service so that was helpful for me to get some lunch. It took too long for me to get checked in. When I got there, the lady, who greeted me, told me that my service advisor was Ahmad, he was with someone right now, she would let him know that I was there, and he would be right with me. This being my first time, I didn't know who Ahmad was. I looked around the service area, and no one had name plates on their desk. I stood near the desk of one advisor, who was helping a customer. I thought that it must be Ahmad because he is the only one with a customer. I waited for him to finish with that customer, two phone calls, and another customer only to find it that he wasn't Ahmad. They really need to get name plates for their desks. I also think that their suggestive selling tactics are a little heavy handed. My father uses this dealership, but he's had positive experiences. They normally give him a loaner when he comes in for service. I expected the same sort of experience.

Great Services, Excellent Customer Engagement...Fantastic business environment...

Love them. Service was outstanding. Much better than RBM. Will always use them from now on.

The best from David Steinfeld

Carlos Santos here. I had a great experience at the MB of Marietta. Jamarius was quick, and efficient with the process and I was impressed. Everyone was friendly, and was truly a high quality experience. I have referred a few people to visit this dealership!

Fast and friendly service. They went the extra mile!

UPDATE: AutoNation has had my funds since 4/6 of this year. They still refuse to provide me with my money, and still refuse to respond to emails and phone calls. I have been fighting to receive my warranty cancellation check since January of this year. The folks at this dealership are very excited to sell cars, and less excited to provide even the bare minimum one would expect in the customer service department. Months of calls and emails go without a response. I am at my ends trying to contact this dealership. It has been nothing but painful.

3 months later and I still don't have tags for my car. Just unacceptable. Who wants to drive around in their new car with expired temporary plates....No one! I've had to continually reach out to the tag office just to get accurate information. I bought the car in Jan, but my paperwork wasn't sent until late March. If there was an issue with the vehicle I purchased, why not say something? I have already made 2 car payments but don't have my plates. Not only were my plates processed late, but they were not sent to my house so now, I have to wait 30 days to get a new plate reissued. I have worked in car dealerships and bought several types of vehicles in my life and this is one of the worst experiences I have had with a dealership. UPDATE: I had to go get my own plates. I'm just not impressed.

Ahmad (or Ahmaud) the service guy at the Marietta dealership was awesome. Extremely helpful.

The "customer service". Each visit have received great customer service. Especially, from my Service Advisor Deitrick Houston. He has a great personality and good customer care.

I dropped my C300 for the 40,000 mile service

No problems with service of both my SL550 and S Coupe.

Fast service

Their service department was very fast and efficient. This was for a recall appt. I have never had anything else to take it In for

I worked with Dave in leasing my new car. Dave was very patient, knowledgeable, and thorough. He kept me updated on every aspect of the car until delivery, and even sent Mercedes swag!

Service and parts needs to be able to provide better timeline on parts ordered for service

My experience with this dealership was very nice and professional. The staff was very friendly with assisting me with the purchase of my new Mercedes-Benz. Also, I will like to thank my sales consultant, Vincent Morales, for all his help with the building process up until the arrive the date of my car. I will definitely recommend anyone to purchase a new Mercedes- Benz from this dealership, and also ask for Vincent for assistance on a new car purchase. Thank you Mercedes- Benz of Marietta for your great service!!

Very poor customer service. This dealership doesn't have any standard that Mercedes dealer should have it. Very very disappointed with this guys. First sales person David called me about my GLE 350 saying it is available so I signed contract with price and 1000 dollars down payment and also give a copy of my credit card. I supposed to pick up car at 5 pm and salesman David called me at 4 pm saying the car you are going to buy has been sold. Somebody came from outside financing and got the car. So so disappointing 😞. My whole family took day off to get the car and they said one hour before that they sold that car. I said would you be able to build another car for my family or find same car for me and if i need to wait couple of weeks then i will but I have not received any reply from them yet. I don't know these guys are liars or scamers. But they don't have Mercedes standards and zero customer service.

Great service and great people

Property very clean, organized and professional appearance. All personal were friendly and helpful. Sales Consultant (Carlos) & Cfs Manager (Raymond) were professional and provided detailed demonstrations of my GLE 450 and Purchase/Lease options. I'm very pleased with my new GLE and your Marietta location personnel. I look forward to a continued helpful and professional experience with my future requirements for service, warranty and assistance with all the features of my new vehicle. Regards, -Don

The service was good, timely, and professional. No surprise charges or updates. The only thing I would ask is please take care to clean or protect the interior while you're working. I had dirty hand prints and muddy shoe smudges in the car after.

A few hrs after picking my vehicle up from having the control arm lifts repaired several icons appeared on the dashboard(which were never there when I initially took it in and had the car scanned) and then my brakes locked up and the car would not drive. Towed the car to Mercedes and that?s when all the lies started! I was told that I hit a curb which caused 3 of my abs sensors to become faulty. Then I was told something else based on Mercedes Lis report. Requested to speak with the manager and this is when Jake answers the phone and proceeds to tell a different story which contradicted the information that was given by the service person Ahmad. When I brought that to his attention that?s when he said ?Oh, I have to read the technician?s report. Why would you get on the phone and discuss something that you have not looked into and just try and xxxxxxxx me on the phone? Is it because I?m a woman or because you heard a foreigners voice on the other line? To add insult, when I physically went there and checked in, neither Ahmad or Jake acknowledged that I was there until after 30 min when I complained to the service rep at the desk. Might I add Jake became rude when I questioned the different stories that had been told to me. Very POOR customer service at this Mercedes dealership!!!

CJ in Marietta is the best. Great experience fast friendly service every time!

Another trip to Mercedes Benz of Marietta and as always, Terry Castro was cordial, kind and very professional. My experience was superior. I had my 60,000 mile service and I only had to wait 3 hours. Pretty good!

I felt really uncomfortable with my advisor. It was my first time there and he couldn’t find me in the system so I asked if that was a problem he tells me “ it just look like you brought the car and did a sarcastic laugh” as if that was the most craziest thing to believe. He highly annoyed me a little after that because I was unaware that the wait was 2 hours he was 100% not understandable. I had work later that day so while calculating in my head if I would make it in time he goes on to say “ we actually do real service here, this isn’t one of those few minutes services you go to” and I looked at him and instantly said in my head I won’t be back. I rescheduled assuming maybe someone else could be my advisor because I really needed service on my car, as I walked out I asked would he be my advisor he said yes. I never went back. His name was Derik.

Had an issue with our Motorhome. Mr. Vladimir fixed it in around an hour. Back on our way to Florida thanks to his knowledge of the products he services.

I bought a used Tesla from Mercedes of Marietta. Great car and easy purchase. I worked with Joshua Howerton. He was thorough, honest, and east to work with.

THIS THE WORST EXPERIENCE I HAVE EVER HAD WITH A BUSINESS. This after HOURS ON MULTIPLE PHONE CALLS to receive a refund on the $12K extended warranty they over sold and under promised on. After I requested a refund, I found out Mercedes "extended warranty" is issues through 3 different companies under AutoNation, which makes the process business integration process complex internally and externally. This is a complete scam and I highly encourage you to research before purchasing your next vehicle. This is the kind fraud business that my father warned me to avoid at all cost. I requested a refund January 2022 and it is April 2022 and I have not been helped at all. No assistance, No guidance, No Customer Service, NO Support. I've never been in a situation where I'm crying on the phone to the finance manager for help and all I hear is there's nothing I can do about it. It's clear theres a lack of accountability through out the organization as no one wants to do their job. I've been tossed around like a rag doll between the Corporate Office, Mercedes Benz Financial, and AutoNation for over 4 months. After spending almost $60K with the dealership I am HIGHLY dissatisfied that I have gotten no where with my progress. They are in need of a serious re-training. Poor Business practiced! Do not buy a car here!

Great service and friendly Personnel.

Lepaul is very friendly. He answered all my questions and provided recommendations on the initial visit. Even though the car took 3.5 months to arrive due to shortage. He provided constant updates and when the car arrived he made the process as easier as possible. Overall very good experience!

The service department does a fantastic job And the service person Ashly Nicholson is phenomenal, and I don?t want to work with anyone else

Wanted a car in Feb of 2022 but low inventory everywhere! My sales professional Jamarius was on it: looking for a car that fit my preferences. Got my new car in a few weeks instead of waiting 8 months for a car to come in. He was very nice and kept me updated through the process.

Terry Castro is the bomb. Great sevice.

Take your business elsewhere !!!!!! This is my second Mercedes, first with this dealership and there have been issues since day one. For starters the sales woman knew NOTHING about the car, not even how to see how much gas was left. She kept going on about the interior colored lights that I could change and that was the extent of her knowledge. After speaking to the manager I was able to get a new sales rep. But after buying I stopped in to ask a question about the technology I had issues with and was told to just YouTube it. Again I have had a Mercedes and NEVER been dismissed that way with concerns. The car was given to me not detailed and with what they said was a sticker residue on the tire rim, that STILL has not washed off. I was told to bring the car back for a detail, I did. I wanted upwards of 3 hours and it still had not been cleaned, so I needed to leave and was not offered another detail. Within 2 days of buying it the check engine light appeared because the technology needed to be updated (it was a brand new car NOT USED) Fast forward 9 months later to service , which I prepaid. I was told 3 hours at least for an oil change, technology recall and to check the air. I asked about a loaner and was told it was not possible until the 3 hours were up so they could get a better idea of what would needed to be done. It took 1.5 hours just to get the car up with a tech. I finally was able to get a Lyft home. The service ended up taking 4 hours -To update software, change oil, and get a leaf making noise with the AC. Save yourself the headache and go to a different Mercedes dealership, one that is up to Mercedes standards. Corporate should send a ghost shopper and experience first hand what “luxury” car shopping looks like here…it’s a joke.

Way better service and prices at other dealers. I went through the whole experience here and it was a joke. Buying a $100k car and they acted like they were doing me a favor by having the car. The trade in value was terrible here (three other dealers were $4k+ higher on my trade in) AND the same car was cheaper. They make money on people through interest and working with the banks as I learned. They wouldn’t share the approval rate from the bank! They called me several times after I left to ask me to come back but wouldn’t agree to any changes in the numbers. Huge waste of time. Put this place last on the list when car shopping.

Chanel Graves is the best,she made my first visit very special! Robert Anderson

The adviser Terry and the technician Chris had an exceptional customer service with various touchpoints. I would recommend this dealership to any of my close friends and family.

My service experience was great. I was done sooner than expected. Terry is great to work with.

Excellent Service. It was fast and efficient. All of the staff were professional and very accommodating.

My sale person Jamarius Pope was great! He made the process easier and fast!!

Quick and efficient service. I would definitely recommend to friends and family!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I had a great experience at Mercedes Benz of Marietta. From my first meeting with Quintin, I was satisfied. Quintin took time to provide me answers with all of my questions and ones that he didn't know, he actually followed up on and called me back with those answers. He was extremely knowledgeable and pleasant and not overly pushy or using hardcore selling tactics. It was a natural exchange of solid customer service. The facility is extremely nice and comfortable. Oh and I love my car!

This dealership is the best. I have purchased 3 vehicles for my family in the past 12 months. I bought all 3 from Mercedes Benz Marietta. I will not shop elsewhere and neither should you! They have great service before and AFTER the sale.

I got a Fantastic deal on my 2021 Mercedes-Benz and the sales staff was remarkable! Thank you fellas

I had a great experience at Mercedes Benz of Marietta. From my first meeting with Quintin, I was satisfied. Quintin took time to provide me answers with all of my questions and ones that he didn't know, he actually followed up on and called me back with those answers. He was extremely knowledgeable and pleasant and not overly pushy or using hardcore selling tactics. It was a natural exchange of solid customer service. The facility is extremely nice and comfortable. Oh and I love my car!

Dexter is awesome! Thanks for keeping my Mercedes Benz in the best shape. Top notch service.

I had and amazing experience ordering and receiving my new 2022 GLE. David Steinfeld was amazing throughout the entire process. Absolute wonderful experience. I love my new car!

Dave was the best!!!!!! Great service! Attentive, knowledgeable and compassionate! Will forever be my go to person when it comes to buying a reliable vehicle.

I went in for a last minute tire change due to an upcoming trip, and your associate Terry Castro did an absolute great job on fitting me into the schedule. Thanks again for the excellent service and I'll be coming in again soon.

The dealership was very helpful. After checking the available of vehicles, my service. Representative email me constantly with info and also followed up with phone calls regarding status of my purchase and if I had any questions/concerns.

Claiborne did an excellent job helping me and having ky car ready on a timely manner.

Stefan King was very nice and friendly. He was very knowledgeable about the vehicle I purchased. He has a great sense of humor and kept me laughing while providing excellent customer service.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

I won’t take my car anywhere else.

Great experience, Lepaul was consistent throughout the entire process since last year! Up to providing me with my new set of keys and walking me through how to navigate my new Mercedes

Chanel was very professional and helpful. She was able to give me a maintenance deal I didn?t even know I had. She was also willing to get my daughter a ride back home when she dropped off the car.

Salesperson was outstanding ! Carefully reviewed all the features of the car . Felt very comfortable when I drove my new MB home .

Great experience from the time I arrived, service advisor Ahmed, a wonderful loaner car, wash and clean up of my SUV, and pick up!!

My Mercedes Benz care team was very professional.

I purchased a new vehicle here on Dec. 28, 2021. They messed up the tag application so I do not have a tag yet on March 9, 2022. Very poor service. BEWARE!

I had to schedule the Appointment for Tire Alignment & Check Engine Oil Light TWICE because the initial appointment was not made/could not be confirmed by the person I spoke to in the Service Dept. I rescheduled the appointment. I called the day of the appointment & there was still confusion regarding my appointment. The Service Advisor I spoke to told me I didn't need to have the Check Engine light diagnosed because the light went out (the light came back on the next day)

I took my car for A maintenance my service was quick and efficient

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

This is by far the worst dealership and car buying experience I ever had. I purchased a 2021 Audi Q8 over a month ago I have yet to receive my bill of sale /tag or any paperwork. IT WAS SUPPOSED TO BE MAILED TO ME BECAUSE I WAS MADE TO WAIT FOR HOURS JUST TO GET MY CAR. I have never seen such poor customer service at a Luxury dealership in my life. I WOULD NEVER EVER PURCHASE HERE AGAIN. ON TOP OF THE WORST EXPERIENCE EVER PURCHASING THE CAR. LACK OF KNOWLEDGE FROM STORE MANAGER. THEY REALLY MADE MY SALESMAN LOOK BAD. My salesman Vincent was great and prompt but finance etc was terrible. Who begs to purchase a car??? If it wasn't such a good deal I would have left it there.

I had the honor of working with sister Janice Miller and she was more than helpful, welcoming and just a pleasure to work with! She made my experience platinum!

Archer was a great salesman Process went smoothly Only wished vehicle was new vehicle was washed and ready to go before I had got there considering I had money down on the vehicle and a appointment

Fast and efficient. Very professional staff. Great experience.

It was such a pleasure working with David Steinfeld! From the initial email contact, phone calls to visiting for the test drive, and to purchase, he was great to work with - knowledgeable and patient. Needless to say, I am thoroughly enjoying my new Mercedes SUV. Thank you all! Alyssa

Knowledgeable helpful and respectful salesman. I would recommend him to family, friends and colleagues.

I had a faculty defect in my vehicle, given many options on repair, yet felt let down by my insurance company. The dealership was very helpful.

I mistakenly showed up at the wrong time for my appointment but they took my car in & helped me. Thanks!!

Excellent purchase with Melinda Hornberger, awesome experience

My experience was great from start to finish . The staff was knowledgeable and prioritized my needs .

I’m very satisfied with the service here at Mercedes-Benz of Marietta, my service person which is Ashley dose a wonderful job every time, and I will continue to come here for all my vehicle problem. Demetrius D Robinson

Chanel Graves was awesome!! She has been my service advisor for years this was my first time at Marietta Mercedes me & my entire family will be coming here because Chanel has awesome and professional service!!

Wonderful! Terry Castro made this process pleasant.

Excellent experience at MB Marietta with annual service and a minor warranty repair. Efficient, timely, and professional. Well done by service advisor Rob Christian and the technicians!

We had a wonderful experience at the Mercedes Benz dealership in Marietta. Everyone was very professional.

Awesome!! Jacob was really with me every step of the way.

Dexter Thompson provided excellent Customer Service when I cam in recently to get a new tire.

I went in for an airbag recall. They were done in the time frame they gave me and no pushy sales offers.

We just purchased a used Toyota RAV4 for our son and it was the third car we have bought from Dave Steinfeld as usual it was absolutely painless Dave is easy to deal with gives you everything straight up and his no xxxxxxxx approach will ensure that we come back there for all of our future automotive needs! My son had visited both Toyota and Ford dealerships and came to me with his hands up what do I do? I told him to go see Dave, he was intimidated at first because he thought things would be way overpriced at a Mercedes dealership but the AutoNation connection and the ability to search so many vehicles makes it so easy! Thanks Dave!!!

The salesperson Jacob was very helpful in assisting me in purchasing my new car.

I always receive the best service from them, no complaints!

Great Location, Great Service, Great Service Advisor, Great Service

I always have a great experience at this location. Friendly, attentive staff and Ahmad is the best! I always request him as my service rep when booking appointments.

This is my fourth MB. I?m very glad they opened the Marietta Ga. location, it?s so much better than me having to drive to Atlanta for service. However, since I?m an older female, I feel like the service department takes advantage. The service guy first tried to tell me I needed new front tires, I declined. After service B was completed, he told me my back tires were in the yellow zone. I told him that the tires should last longer than 20,000 miles, he said they don?t because of potholes in Atlanta. I live 30 miles NW of Atlanta, there are no potholes. My husband informed me there is nothing wrong with any of my tires. I paid $695 for my service B. When I made the appointment, I asked for them to check for recalls so I could get that done in one trip, since in the past, they have actually had me drive the 45 minutes and they didn?t even have the recall part. I was told months ago they were still waiting for a fix on one of the recalls. They charged me 59.99 to tell me there were no recalls at the moment.

Great place, the service dept. was outstanding very nice waiting area also

Very pleasant and Steven really knows everything about the cars. Focused on helping us make the decision we wanted to make, not pushing us towards something he wanted.

It was a great experience knowledgeable and it was very easy experience

Current MB is my fourth, first from this dealership. From sales to service this is by far the worst dealership. I ordered a GLB 250 in June 2020 (anniversary present to the wife for early September), told that it would take 45 days. Made several calls and sent several e-mails to the salesman; got no reply. Early September, I went to the dealership with my paperwork which had the actual vin number of the vehicle I ordered. My original salesman quit and did not transfer my paperwork, assume no hand-off process in place by the dealership. Found out that the car came in later and was sold; while I was not notified. Had to re-order; and now the new order was for a 2021 as opposed to the original 2020. Got the new vehicle early December 2021; very next day the check engine light came on. Made an appointment for 9:00 AM, checked in at 8:50; nobody approached me in the waiting area until 1:30 PM. The part had to be ordered from Germany (yes!!! the car was too new) and that took several weeks. The part was shipped to the dealer but that information was not transfered to my service adviser or me. Something told me to go to the dealer; I did and the salesperson who sold me the car actually tracked down the part at the dealership. I was furious and wanted to talk to the General Manager; BUT NOBODY WOULD LET ME! I'm so pissed at this dealership and hate that I'm tied to it. They're so unprofessional and so many things fall through the cracks. The get your money and forget about you, no follow-up. There are serious process errors made at this dealership: my order not being forwarded to another salesperson, the part arriving weeks before I found out about it and my service adviser knew nothing of it, the check-in process for me was a check-out process, they forgot about me; there were even unsigned papers at financing that had to be signed afterwards. The check-in process sucks, because the service advisers don't meet you, leaving you to get lost in the shuffle. At BMW, the service adviser meets the vehicles as they arrive, discuss the issues and give you periodic updates on progress. I wanted to tell the GM this, but nobody would let me. Boy was I pissed. Hate going there.

David Steinfeld was extremely helpful and professional, which is more than I can say about the dealership In Jacksonville where I purchased my last Benz. Made the purchase easy and just about effortless. Would buy from him again!!

Great Customer Service!! CJ in the service department took great care of my car !! Thanks again! 🙏🏼

It’s the start of the process that’s crucial and having a fantastic sales representative like David Seinfeld made our entire experience great from start to finish. He was very humorous and informative plus he sped up our time by making sure everything was in place when we transitioned to the final step. Oh, he shares some great vegan recipes!

Brought car in for scheduled appointment to address issue with wind noise from drivers side window. Dropped off car on Saturday and never received an update until I called Monday afternoon inquiring about status. I was told technician said he didn’t hear noise and I needed to come ride with him to point it out. This would’ve been nice to know earlier in the day as I had an upcoming appointment but had been free all day before I called them. Well to my surprise when I arrived to ride with technician I immediately noticed damage to my passenger side door that wasn’t there when I dropped it. It was clear that the damage wasn’t there from the intake pics, and I was told the manager wasn’t there and I would have to wait until the next day to talk to him. Needless to say I was very upset and after waiting for some time I finally went on drive with technician and initially he said he didn’t hear anything but eventually stated there was more noise from drivers side than from the passenger side. He said they would need to drive another car like mine to compare( not sure what that proves). Well long story short I personally never received call from manager but was told damage would be taken care of ( which it was), never received loaner, and there was never a comparison done with another car. My wife was told the car was ready for pickup after being there for a total of 5 days with no resolution for original issue. We will never return to this dealership for anything!

If you need someone in sales, ask for LePaul! He is beyond amazing, responds quickly and takes the headache out of buying/shopping for a car. He will go above and beyond to find you the perfect car. Best customer service I’ve ever experienced!

BEWARE! DO NOT TRUST this establishment. If I could give zero stars that would be more fitting. I brought my car in d/t 0 tire pressure back passenger. Waited 4+ hours and advised it was fixed. Told there’s nothing to sign d/t warranty work. THEY NEVER CHANGED MY TIRE!! The nail is still in the tire.TP Warning 3 hours later. Misleading and not trustworthy! SHAME.

I was looking for a car to replace my high mileage Macan. I went to several Mercedes dealers in the Atlanta area and was given little attention as there is minimal inventory. I had previously purchased 4 vehicles from the Buckhead dealership and the salesperson could care less that I was there. I called the Marietta Dealership thinking a new E Class sedan would be a good fit. Dave Steinfeld took my call and immediately felt an E class Coupe would fit my lifestyle more appropriately. He found me an amazing pre owned E450 Coupe that has become my dream car. Dave is one of the vest salespersons I’ve dealt with in any profession. He followed thru on his commitments and promises and Overdelivered. Don’t trust the internet sales teams. Ask for him to help.

David was fantastic! He helped us get a specific car transferred in from Florida. Quick , easy, thorough.Made us feel comfortable and confident during the entire process. I would highly recommend Mercedes of Marietta !! Ask for David !!

Ashleigh is professional and thorough.

$800 for a key to my car was a bit ridiculous. I bought 2 fobs for $15 each on ebay. Paid a locksmith $75 to program both fobs. Less than $100 vs $800 - NO BRAINER!

UPDATE: Mercedes-Benz of Marietta corrected the odometer reading on my purchase documents, submitted the corrected information to the title/tag office, and filled up my gas tank for the inconvenience of having to drive 40 minutes back to the dealership. Thank you for keeping your word and correcting the error. I've adjusted my rating from 2 to 5 stars.

Comment At this time yes I would recommend this dealership because Rita (went on the test drives) was very nice and I want to give the dealership a chance to correct their mistake reporting incorrect odometer mileage. The 2 star rating reflects my overall experience including the odometer issue I noticed right after I left the dealership. I test drove 2 cars but should have made sure I checked the odometer on the car I purchased before signing. That was an error on my part. I would no longer recommend them if they are not willing to report the actual mileage on the car. An updated comment, rating/recommendation will be made after they've had a chance to correct the issue. Less than a mile after leaving the dealership, I pulled into the gas station on my right to make a call. During that call I talked about my new car and was asked how many miles my car has on it? That's when I realized I didn't check it before signing because it was already reading 62,000+ miles when I looked down to read it. Not bad mileage for a 2017, so that is not the issue. I pulled the car fax and the last reported mileage is 61,898; but, the dealership listed the mileage as 61,705 on my documents. That alone is a difference of 193 miles; but, the car was already over 62,000 miles when I was at the gas station less than a mile away after leaving with my purchase. Since it was only a few hundred miles and that doesn't effect the value of the car, I thought it was a simple mistake and I was exhausted so I went home to sleep. Later, I pulled out their AutoNation used vehicle 5 day/250 mile (whichever comes FIRST) Money-back guarantee and then I realized the car was already more than 300 miles over the 61,705 miles the dealership listed on my documents. Therefore, their AutoNation Money-Back Guarantee was already invalid (exceeded due to incorrect mileage) BEFORE I even left the dealership according to the documents ​they typed up. The dealership was already closed at this time; but, fortunately it has been less than 24 hours since my purchase so I will call when they are open in a few hours and ask them to correct the odometer reading mistake. (I noticed the previous reviewer talked about her trouble getting through on the phone and would rather email the GM. I hope that will not be my experience as well.) Huge lessons learned. I am buying a car for my kids next weekend, I will be well rested or I won't shop and I will take a picture of the odometer to check against the documents before I sign. If it was just an honest mistake as I believe it to be and they make the correction in a reasonable amount of time; I will continue to recommend them and update the 2 star rating of my overall purchase experience. To be continued..

Had my Benz serviced here for the first time and the service was impeccable.

easy to get in and out of. very friendly personal care

Ahmad Frozan was my Service Advisor and he was very nice and informative. I would recommend MB of Marietta.

I always work with Ashleigh in the Service department and she is great to work with!

I have a wonderful service advisor Terry Castro. He always helps me with good advice and explains all my service to me. I also was able to get a loaner car for the night. Very happy with Terry and Mercedes-Benz of Marietta where I purchased my car.

Great experience with Service advisor Terry Castro. Always great to explain everything in great detail.

Great Experience Everyone made you feel at home Sales manger Alvin and Salesman Steven were both caring and professional Would recommended to everyone I know

I brought my 2018 Sprinter Van for a check up between services as I was taking my family on a summer road trip. Before leaving, I asked the associate if they topped my fluids and he replied, “Yes.” Cut to a few hours in and I get a warning light that my DEF was low. Not 29 minutes after that I got a warning light about tire pressure. What did they actually do to the car I want to know? Why did I pay to make sure my children were safe if they wouldn’t bother to do what I asked? It’s a joke.

Making sure your day is open because you will be there a while. But well worth it!🤗

Bad experience since day one with the auto, apparently the cars they sell there are defective, I bought a new 2021 mercedes and from the first day I have problems with that car. the first problem was in the dash that wasnt working, i took it to the dealer and advice me that i had to leave my car for 2 days because they had to buy a new part and I was without my car 2 weeks. A month later the engine light went on and i took my car again to the dealer, now they are tell me it's the motor and I have to leave my car again until they fix the motor. Remember this is 2021 brand new Mercedes; apparently this vehicle is defective since you bought it. I explain that to the sealer the first time and of course hey didnt want to give me another one. I am no longer feel satisfied with this dealer or the vehicle. Very bad experience since day one. I feel that car is defective and I was sold as a new car.

I have had nothing but positive experiences from sales to service ⭐️⭐️⭐️⭐️⭐️

I have had a couple issues with my AMG and this dealership and specifically Ashleigh seem to go out of their way to take care of me. Thank you to Mercedes if Marrietta for actually remembering and excelling at customer service!

I always get my service at Mercedes Benz Marietta. I love it there. Robert is my service advisor and his great!

Ashleigh Nicholson is an AMAZING service rep. She always provides excellent service.

I DO NOT RECOMMEND! 0 stars! I bought my car on May 4th, a brand new AMG model… and since then the service at this dealership has been TERRIBLE! I have yet to receive my license plate bc the title clerk Shawanna had been telling myself and the DMV that she’s sent them a replacement check (several times) to process my title info but never did. Now they mysteriously want the DMV to send them a form to receive payment when that isn’t protocol and was never requested when they initially sent my original paperwork and check. I’ve been calling back and forth between the two for over a month now to see if they are doing their job as far as title and STILL THEY HAVE NOT. After 2 months it is an understatement to say that I am terribly disappointed and dissatisfied with this dealership. And from the reviews it looks like I’m not the only one lol Also I called the main line for a change and the receptionist was very dismissive and took 0 time to help me. I asked to speak with a manager and she would not help me with that.

Saw a used car they had online with 14k miles, got to the dealership after driving a hour and a half then find out the car has 74k miles on it. The old bait and switch.

Took my Sprinter based RV in for a recall and 20,000 mile service. The “recommended” service price was over $2,000! I opted for the basic service (oil, filter, etc) to keep the warranty valid. This price was still close to $500. I was looking over the invoice after getting home and noticed an item that said the air filter was “plugged”. There was no indication that this was corrected. I called the service advisor and she said this was not part of the basic service and since I opted for the lesser service they felt I could change the filter myself. She was right, I can change the filter AND I can change dealerships. I talked with the Service Manager and he said they couldn’t put parts on a vehicle without permission. I wasn’t offered the opportunity to give permission. Terrible customer service. I won’t be back!

My Service Representative (Dietrick Houston) is simply outstanding in every way. He ensures my satisfaction on every visit and repair. I?m hoping this survey response accrues direct benefit to his performance (and to involved service repairmen). Also, the customer wait area is superb: open, clean, and well attended.

The salesman Ron was very professional and Pleasant

Terry Castlow Is one of the best Service Representatives Ever. He goes above and beyond for his clients. He will find a resolution for the problem. Very attentive and great customer Service.

Just purchased a used Mercedes. Wanted it to be looked over and had Robert for my Service Mgr. I was there for four hours with no offer of a courtesy car or shuttle service especially after I was curious how much longer as I had things to do that day. He never came to find me and check in, I always had to find him. I watched other service managers be attentive to their customers but Robert was not this way with me. Upon completion of the four hours he said her would order the part they needed to fix my seat (which seat was working when I got in the car) and told me he'd call to schedule on Monday, this was Friday. Two weeks later he has never called and my seats works perfectly fine. I'm not sure if I am being treated this way because I bought a Mercedes from somewhere else and not there but I definitely wasn't treated like other owners who were sitting around me.

I love how helpful and knowledgeable Kathy Jerez was. She made the process go by really easy! I would definitely recommend my friends to come to this dealership.

I love how informative and helpful was Kathy Jerez. She made the process go by really easy and was very knowledgeable about my Mercedes Benz.

Terry Castro did an excellent job in communicating the timeline via email and phone in getting my car serviced. I had to change the time and he immediately sent an email in regards to that change. He was very friendly and helpful.

Hello, unfortunately experience wasn't what I thought it was. First, I was reluctant to purchase a vehicle from this dealership because I felt something wasn't right and my sales person wasn't honest with the entire sale. My niece came with me and noticed the "sale manager" was very rude and never spoke to me or even said hello welcome. He sat in the writer office for 40 minutes and laughed like it was a game, I was rushed out. I asked Quintin did I need to put money down? He stated no? I would have put 2,500 or more. The disrespect I endured from Sales mgr he abused his "management skills" and he knew how to use his poor customer service skills with me. At 62 yrs. I never thought I would get treated so badly. The GM, God bless him for coming to my rescue when I was close to having another mild stroke due to the sales mgr Ignorance.The GM didn't have the correct information because sales assoc and sales mgr took this sale unprofessionally. There were things that was never explained by sale person Quintin. Very bad experience. Lost money from this which kept my $289.00 insurance fee. I would never go back due to the disrespect I encountered.

I just had my car serviced there and they were so nice, friendly and professional. As always, CJ, my service advisor is great. He always takes such care of me. 😎

If you are looking for a new or used card, go check out Dave at Mercedes of Marietta. He made the whole process so easy

David Steinfeld assisted us in the process to buy a new car. He put a lot of effort in finding the car that best suited our needs. After the purchase, he has taken a lot of time to familiarize us with the MB app and showing us all the features of this new car. He is a salesman that cares you use all the potential of this new machine. Thank you David. Our friends will be referred to you.

This was a very positive experience buying a used car. The Auto Nation website had great photos and the moment we stepped into the store, we were greeted promptly and pleasantly. We had an appointment for our test drive and they had the car out front ready to roll. Our salesperson, Rita Turkin, was very friendly and helpful. My husband and I needed a little time to chat, so we were able to go to lunch before making our decision. Once we agreed that this was our car, we went though the paperwork process very quickly, they washed the car (it looked brand new) and we were on our way home!

I had an amazing experience at this dealership, very quick and clear communication with David. I was looking for a pre ownerd vehicle on the lot with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car. David was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.

The people that work there acted self important. Not friendly and welcoming like the other dealer we visited. Had to bring my vehicle back the next Monday to get the gas filled up and when the attendant that drove it up to the gas station and back and to get it detailed. Everything in the vehicle including my ice cooler was turned upside down and water leaking out. Did they bother to pick it up? No Did they attempt to put things back? No. My other issue was everybody I asked about my new vehicle, the common reply was I don't know. The only person who new anything of course wasn't there. Not at all what I expected from a Mercedes dealer. Really disappointed. However there is one person who I was impressed with. The gentleman who did the financing. Very professional and welcoming.

Our sales person, Ron, is a great team member. It was the best car buying experience that I've had.

Kathy deliver great Customer Service . Always return my call

The team at Mercedes of Marietta made the entire process smooth and easy.

Great experience. Would recommend. Dietrick was knowledgeable and good service.

Their receptionist for service is incredible. Juggles a million calls and people and never lost her wonderful attitude. An exceptional person.

Me Lee was awesome. I did not like the total time it took to actually pay fir my vehicle due to inconsiderate people but I?m pleased with the car and the service department

Andrew is the best servicers I met at Marietta dealer.

David Steinfeld was very professional and helpful during the whole process.

GM::ALFREDO GUILLEN KEEPS ASKING FOR THIS TO BE DELETED MY REVIEW KEEPS GETTING DELETED PLEASE READ YES I AM JEWISH MR GUILLEN !! FRAUD LIES AND DISCRIMINATION IN THAT DEALERSHIP .”they can’t sell me the car because of where I live “ what do you people think about that answer ?????? Then they claimed we got higher bids and the 3rd answer was that car they sold me belongs to a different client which he have ordered ! !!!!!!!! I have phone record showing how long they left me on hold and ignored my calls after taking my credit card info and making me sign all documents including bill of sales with vin number .! REMINDER I WAS ALREADY PAYING $20 THOUSAND DOLLARS OVER STICKER ! ALFREDO GUILLEN AND ALVIN ARE NASTY PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!! After selling me a car they went back with there word because they got MORE MONEY from a different client !!!! FRAUD . Plz someone contact me to prove it DONT EVER DEAL WITH THIS DEALERSHIP !! Had a very bad bad bad experience with a sales manager Alvin . They have lied to me took my information and stopped answering me and when I reached and spoke to there GM alfredo guillen and he had a nasty a very nasty attitude and he said he can’t help me to reach there corporate office AFTER TAKING MY INFORMATION AND MADE ME SIGN PAPER WORK AND TOOK MY CREDIT Card INFO !!!! AFTER ALL THAT HE HANG UP THE PHONE ON MY FACE !!!!!!!!!! If anyone from corporate wanna investigate this insult !!! TO ALL BENZ DEALERS AND CORPORATE BENZ OFFICES . This is how you trained to treat your clients ? With lies and frauds ? I would love someone important to reach at to me to explain how I got treated from Alvin and alfredo ! STAY OUT FROM THIS DEALER ! They are fraud

I love my new:pre-owned E Class. David Steinfeld found the perfect car for me. I highly recommend MBOMarietta!

Highly recommend this dealership! I was looking for a used CPO covertible (isn’t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I have to give a great review on the amazing customer service that, I received at Mercedes benz of Marietta. I contacted Stephen Moore last year in November 2020 when, I was searching for a particular vehicle which is the 2021 450 coupe. There were none of them in Georgia that where the color that, I liked. I looked online for over 2 months in almost 30 states looking for a particular color, and particular rim on this vehicle. I couldn’t find ANYTHING, because due to covid the e450 coupes weren’t even being shipped to any dealerships in the united states. So I called Mr. Moore back in January 2021, and made a appointment to order the exact vehicle that I wanted. I already had a 2017 c300 mercedes benz that, I bought brand new in 2017 which, I absolutely loved. BUT…………….. It was time for me to upgrade, because I upgrade every 3-4 years with my vehicles. Mr. Moore put my order in, and due to covid everything was delayed for production. I contacted Mr. Moore every few weeks to get a update on my vehicle, and he always answered promptly giving me a update which was a PLUS FOR ME! When my vehicle was finally built it was sitting at the port for a few months due to covid again which wasn’t under anyone control. So, I was just anticipating when my vehicle was going to be put on a ship to be sent to the united states. Well it finally got a ship date last week, and I went to pick my car up on yesterday 5-21-2021. MY car is sooooooooo beautiful, and I absolutely love it! During this entire process Mr. Moore was very patient, showed me the upmost hospitality, his customer service was phenomenal, and he was always very encouraging regarding it getting here in a timely manner which meant a lot to me. Then when it was time for me to go through the finance process with finance manager Jarard Johnson. He was very professional, made sure I was happy with the finance process, recommended a product to purchase that will later on benefit me, and treated me just like family. I was shocked at how smooth the process went, and even more happy that I got EXACTLY WHAT I WANTED WITH EVERYTHING! Mr. Stephen Moore and Jarard Johnson are the 2 people that you want to seal the deal on your Mercedes benz. I’m beyond happy and forever grateful for the outstanding customer service they both gave me. Mercedes benz are the sexiest, classiest, most sophisticated cars on the planet, and I believe that everyone should buy at least one in their lifetime. If you’re looking for a Mercedes benz no matter the color, year, or model STEPHEN MOORE is the man with the plan. He is going to make sure you are taken care of with the upmost respect, and make sure you’re happy with your decision. THANK YOU, THANK YOU, THANK YOU GUYS! You have made me soooooo happy, and as I always say “(MERCEDES IS FOR THE LADIES)”! :)

Highly recommend this dealership! I was looking for a used CPO covertible (isn?t everyone?!?). I found the one I wanted online and immediately filled out the inquiry form. Quintin contacted me via email and phone almost immediately. He was so friendly and helpful! I was able to set up an appointment when I was available for the same day. Once I got there, Quintin was helping another person who had just walked in. He made sure to greet me and let me know what was going on while he finished with them as well as brought the car around for me to view while he finished. He was so friendly, positive and such a hard worker! Ask for him if you go there - he will find you whatever you need and always has a smile on his face! He has even followed up with me after buying the car with fun facts and tricks. Overall, a perfect car buying experience!

I was interested in exploring my options with a trade in and wasn’t expecting to leave home same-day with a car of my dreams! Ms. Janice was extremely helpful and knowledgeable and made sure the car was the best fit for me. The process was smooth and fast, however I didn’t feel rushed! She took great care of me and I will refer my friends and family to her in the future!

Where do I start? I went to another Mercedes dealership that was closer to my home to check out some new vehicles. Let’s say after several days of running around before work all to leave with no vehicle because the financing wasn’t right. I decided to go to Mercedes Marietta and let me tell you this whole team I work with restored my entire thought process about Mercedes Benz!!! I want to publicly thank my team. Stefan King was my salesman and when I say super awesome. He explained and broke everything down to me about the vehicle I had as a choice! Not only that but he got me in and out made sure I was well taken care of working to help get me the best deal possible and change the narrative of my previous experience. Ernest Dixon my sales manager!!!! Whooo!!! Nothing short of amazing he worked and worked on my behalf as well to make my experience and amazing one! When I say these guys took very good care of me and had me in and out they did just that! Now let’s get to the bread and butter of this thing.. my finance manager Jared Johnson...... Jared showed up and showed our his great professional skills shined so bright on my deal I was almost blinded when we sat down To go Go over my final numbers after my test drive. I came in with a pre-approval already from capital one and when I say he beat that deal with Mercedes Benz he beat it like it stole something!!!! I got there around 9:30 and was headed home just in time for woke by 1pm. If anyone is ever in the market to buy Mercedes please go to Mercedes Marietta and see these guys TRUST ME! They will make it worth the drive and the time because they know how to rear they customer right.... I walked away with my brand new 2021 GLB 250 AMG package truck with more than I did at the. Previous dealership I visited with a suuupppperrrrrrrrr deal!!!!!!!! Thank each of you again!!! I will forever send any and everyone I know that want a Benz to your store.

I'm always happy the Mr. Gaines and the prompt, friendly service he provides

We bought our first Mercedes last December. It was a good experience overall. The salesmen were not pushy and made sure we were familiar with all of it options. I have had to call the dealership a couple times and had a hard time reaching people directly. Otherwise it has been s as good experience.

Great service!! Each time l’ve taken my vehicle in for service I have been more than satisfied!

David Steinfeld made the process of purchasing a car fun, easy, and satisfying. He found my dream car in Florida and had it shipped to Atlanta, and he was right—its “Sweet,” and I love it. I will definitely call Dave the next time I am In the market for a car, and I will recommend him and MBOM to my friends.

Very professional in resolving the issues in my car.

Rhon was helpful and caring. Made my 1st Benz experience pretty memorable and even helped install my child?s car seat in my brand new GLB. That?s going above and beyond!

A Customerservice thank you I had a great experience servicing my vehicle thanks to great Customerservice a received fron the Mercedes agent Andrew

They make routine maintenance simple and was easy to get an appointment!

Terry Castro is top notch!

After taking my ML 350 in for an A service, I found out quickly that this dealership treats you by how much money you can spend with them. Went in for an oil change, came out spending $933.00. After a check of my vehicle, Terry called me back with the details of everything but what I went in to have completed. He was nice until I decided to have some repairs completed elsewhere. They didn?t even put a sticker in the window to tell me when my next oil change should take place. I don?t think that they changed the oil. So now l have to spend time on having it checked again. ???

Everything! The service is spectacular and the people are amazing! My experience was unmatched! Dexter provided me everything I needed a timely manner.

very helpful professional!

My visit was very Pleasant and professional, I would recommend all of my friends stop by this dealership.

I drove in without an appointment, They took care of me in a timely manner and also gave me a free car wash. Thank You

I was greeted and looked after beautifully. Clabourne was the sweetest.

Stephen Moore was direct, friendly, and efficient. I described to him which style I was looking for before making my three hour drive. I arrived to find the perfect car waiting on me. The process was quick, and I was back on the road in no time. His assistance is greatly appreciated. He was referred to me by a close relative, and I'll definitely send future buyers his way. 😍

Terry did a wonderful job taking car of my car service needs. Sometimes going to the car dealership is like going to the dentist when you find out what work needs to be completed. He eased the pain and his service and communication skills are flawless. Great work!

Drew in service was great to deal with. He got both our cars taken care of. We will definitely be going back.

Robert was very attentive and went out of his way to make sure I was aware of every step of my car being serviced. Excellent customer service. Thanks Robert

Poor customer service was my experience from the service department.

Always extremely helpful and friendly. I appreciate the complimentary exterior car wash, too. Thank you!

My experience with Mercedes Benz of Marietta was top tier. I appreciate Dave S for ensuring I found a vehicle that matched my wants and needs! He truly made the buying experience easy. Im riding super clean thanks to Dave(-: I was welcomed from the time I entered the dealership. I also appreciate Joe, Terry and Aaron for going over and beyond with excellent customer service.

I received a recall in the mail. I was too busy to manage it so I waited a week or two. I finally got the time to open the letter and read it. The next Monday was convenient for me to get it fixed. I called Mercedes Marietta and Monday worked best for me so I scheduled it for Monday dropped it off picked it up that same day and everything was done. Zero hassle zero scheduling issues. It could not have been more simple than it was. As a sidenote my service manager almost makes me feel like a good friend of mine. We have done business together before. His interactions with me makes me feel like I’m doing business with a friend. I truly hate having car work done (ever) but this type of experience couldn’t be any better, aside from picking it up while I’m asleep and dropping it off before I wake up in the morning..... ha ! that would be weird ! But that is the next level if they want to improve their service ! If you have a Merceides and your time is valuable, I trust this place to handle it. My other experience was as big of a mechanical job as you can have. It was a mess for sure! That too was a drop it off, tell them to fix it and pick it up! $18,000 of fixing my mistake (all my mistake, all real, I’m sure ! ) and it was 100% right when I picked it up..... $18,000 of work and no call backs needed ! Like I said the only way to improve would have been to get it done while I’m sleeping.... same night service ! Ha ! Or have it self drive it’s self to the shop ! Someday ! ?

Terry Castro is always outstanding whenever i bring my car in for service. I am so glad he took over as my advisor a few years back.

I had a very good experience. Robert, my service rep was friendly, knowledgeable and able to expedite my service so that my wait time was shortened.

Excellent customer service the process was great with great credit I got what I wanted

Service Team was great even when my service person was not in the shop that day i returned to pick up my car the department help me with no stress and very professional. They took the time to explain everything.

very friendly and helpful. it wasn't a all day thing to get my car service

Very professional and efficient

David our salesman was very professional and helpful through the entire proses. He found me exactly the car in the color what we were looking for.

Great service! CJ provided excellent service! Thank you!

From front end to back end this dealership is hands down the best! Terry in Service took very good care of me yesterday, the sales team Janice is an amazing saleswoman she feels like family now and even the general manager Alfredo is such a wonderful person not to mention so helpful! I would highly recommend this dealership

If things aren't right they will make it right. Interesting experience. Will buy again

The parts cost more at this dealership Don?t know if I?m being lied to about your car needs last time I was there recommend a transmission mount was broke when I took it this time to get a service when vehicle was done was told there is no recommendation at this time the mount never got fixed or was the mount never broke small thing to them but big to me dishonest to make more off people so really I don?t know what is needed to where I will take the care another dealership to make sure if I need a new transmission mount or not 200$ to find this out

Andrew went above and beyond my expectations and needs with helping me with the car repairs and my ?Glory Midnight Blue Babes!?

My car buying experience was most pleasurable as David assisted me through the car buying process with ease. Very knowledgeable and valuable to me even after the car purchase as he provided much needed follow up with a Service Mgr to order and install missing car part that was discovered post purchase. Thanks again to Mr Steinfeld and I will definitely recommend him to others.

Timely, prompt and courteous service. Ahmad was helpful.

Mr.Moore & David💖 awesome ❤️

I want to acknowledge my Service Technician Andrew! His customer service was the only reason I didn’t walk out when I had a scheduled appointment and no one else informed me that the service rep who was scheduled to meet with me was out. Andrew’s personable demeanor made him extremely approachable and he took care of all my car’s service needs I came there for, making sure I received a loaner vehicle and staying in constant communication. Thank you Andrew.

Very fine experience with customer service and securing the neeeded repairs.

Awesome customer service, CJ takes care of his clients!

Great service, my service manager provides quality service each visit

They get the job done. Satisfaction is guaranteed.

My experience was pleasant as usual. Claiborne was extremely helpful and did a great job with getting me in and out quickly.

The advisor kept me informed of the status of my vehicle during my visit.

I purchased my Mercedes from this dealership and have been taking my car here for maintenance and repairs. My service guy Claiborne has provided exceptional customer service and always makes sure my car is handled with care and all repairs needed are done correctly and timely. Claiborne is an amazing service worker and I commend him in taking pride in his job and making the customer feel at ease when handling my car. Great Job!!!!!

Amazing service! Very friendly and professional.

Quick, fast and thorough. Good team and very prompt.

Holly Handelman , was very helpful. She was very patient during my shopping process. every week she will call to check to see if I've already gotten a car.

Fantastic place to buy a car!!! I am so happy with my purchase

Great Service. Friendly staff very nice dealership!

Ashleigh was our service representative and she was extremely professional. She kept in touch with my wife throughout the process and made the experience a great one. We will always go to her for any service needs. Nice job Ashleigh.

I was shopping for a new car at Mercedes-Benz of Marietta online. I received a call from David Steinfeld and I told him exactly what I was looking for and he definitely delivered. After speaking with him I was able to get my Mercedes Benz GLE coupe (black on black). He arranged for a notary to come to me (I'm a travel nurse). He arranged for my Coupe to be delivered to me. He called me once the car was delivered and went over the features of the car and set up my app. David Steinfeld called me and kept me informed throughout the entire process. If you are looking for a car I would recommend visiting Mercedes benz of Marietta and ask for David Steinfeld.

After puncturing a tire and being forced to drive on the internal spare, a service representative was able to setup an immediate appointment to replace my tire despite being fully booked in the afternoon. His prompt response and friendly consultation was greatly appreciated I was in and out in less than a few hours.

Great with the time and service rep. Whoever cleaned the car, failed to vacuum under the floor mats. I think for $379, they would do another job.

I would not recommend anyone, to go to this dealership. Customer service was awful! Poor communication from advisor, Robert and the Service Manager was not available, that could explain why the service is so terrible! I was there for four hours, just to have a valve sensor replaced on one tire. I was charged $319 on a tire, I had installed with Mercedes Benz of Orlando. This place is a disgrace to Mercedes Benz! You expect great service from Mercedes Benz and that was not the case at the Marietta dealership!

I only let MB of Marietta service my car. They are professional and offer fair pricing. The service techs are the best in the field.

Robert Christian provided professional, knowledgeable, exemplary service. Pleasure to work with him.

From test drive to vehicle search to purchase...very pleased! and love the new car!

Fantastic customer service

Great experience and handling, constant communication, desire to deliver top service to consumer

The customer service here is really top-notch! I always get a clear explanation of what to expect and a breakdown of the cost for repairs/service. Terry Castro is an exceptional staff member. Kept me updated all through the process. I am also provided a courtesy vehicle when repairs take a while.

Nick was amazing he made me feel comfortable with my purchase he took his time and thought of my best interest he felt like I was talking to family he is a great employee and deserves all the recognition I’m I truly happy with my purchase thanks again Nick

Robert Christian is the best service advisor at Mercedes-Benz of Marietta!!! Every time I have brought my vehicle in, he has personally made sure that I was taken care of and everything on the car was serviced correctly. Robert has the ability to create and build customer relationships, quick response times, and he always follows up. I am a very happy customer!!!

Great personal experience with dealership. Amad has been great when I brought my car in for service.

I received excellent customer service and had no with my trade and purchase. Everything was done in a timely manner.

My sales person was very nice well informed about the car I wanted. I wanted a s550 and she didn't try and sale me anything but that. The problem I has was trying to get a scratch fixed it took two months then when I got my car back it was very dirty. The back door that was painted showed all the buff markes all over the door. Not happy at all but the people that work in sales are very nice and helpful I must say that.

Never call back, terrible customer service

Way too expensive/overpriced for the service I received.

I went to this dealership for repairs and was satisfied with the work performed. However, the customer service was poor. I was charged twice for my services and told there was nothing that could be done and only my bank could reverse what happened. This set my family back tremendously due to the careless approach by the service advisor. The situation was eventually handled, but hurt us financially for a weekend. The dealer offered a discount due to our "inconvenience", but this discount was minuscule in comparison to the financial impact of this issue.

I came in for my scheduled maintenance last week, and was so impressed with the customer service I received. Drew was my advisor, and he was top notch. He took the time to ask about any issues I had with the car, and made sure to follow up on everything I mentioned, however small. He made sure to call me with updates, and went out of his way to make sure I was taken care of while my car was in the shop. Two years ago, when I had a tire issue after buying the car, I did not get that kind of service. Quite the opposite, in fact. It was a bad experience, which was later rectified, but it left me with a bad taste in my mouth. Thankfully, this time was nothing like that. Drew treated me like I was his first priority, and I don’t dread taking my car in now. Thank you for a much better experience! Well done.

Great customer service. Waiting area needs a little bit of improvement. An to have refreshments available.

Very impressed with the service I received. The service crew was outstanding . Very pleased to be a member of Auto Nation.

After a warning that my tires were low on air, I stopped at Mercedes. Andrew Walker was a great help to me as I had a nail in one of my tires. He explained about replacing the tire and answered all of my questions. It happened to be during lunch and I had no appointment but he still accommodated me... Thank you!!

Dexter, my service rep, was very knowledgable, professional and excited to have me as a customer. I'll recommend him to anyone who's looking to go to Mercedes Benz of Marietta for servicing.

Ashleigh is the greatest representative for not only handling the servicing of my car but also as an example of the great people I have dealt with at this dealership. She is a real treat.

Had a wonderful experience at Mercedes of Marietta! Rachael helped me pick the perfect car and the manager was wonderful as well! They made it such an easy process! Would definitely recommend!

The overall service at Mercedes Benz of Marietta is "Top Notch" High-Level Service _ The entire Team, that included Aaron Spruell, Sales/Rep, Alvin Spruill, Sales Manager, and Jarard Johnson, CSF, are Extremely Professional, Knowledgeable and Respectful _They listen to your needs and specifications _ provided with guidance for understanding _ I purchase my 2nd CLA250 on Feb 2021, from Mercedes Benz of Marietta for these reasons _ I highly recommend this dealership to anyone that wants to experience the real meaning of owning a Mercedes Benz vehicle. Jane Alleyne

If you ever need a vehicle definitely see Janice she will take care of you! Also the general manager Alfredo is amazing

Absolutely terrible experience. Quite a joke to be honest. This dealership will try to squeeze every penny out of you. Terrible customer assistance and the manager was absolutely nowhere to be found. Corporate Mercedes-Benz should be called about this dealership. I went in with my 2010 E550 sedan for a scheduled oil change in addition to taking care of a recalled airbag(passenger side) on the model. In less than 24 hours, both struts on the left and right front side tires blew. The car is literally sitting on the ground. They blamed the situation on a “car wash” I am absolutely embarrassed in the entire staff of Mercedes-Benz Marietta. The mechanics 🧰 have pathetic statements regarding the details of the inspection and service if you ask me. It absolutely makes no sense.

Great and honest 👌 service

Excellent customer service. Deitrick Houston was helpful, informative and courteous. Thank you.

Contacted the dealership through the e-commerce portal and they connected me with David Steinfeld. From the first time David reached out, he was professional and courteous. I was very specific with what I was looking for and unwilling to budge. David went above and beyond to search their entire partnership of inventory and presented so many options for me to choose while keeping an eye on my stipulated budget. It’s clear he knows the MB brand, it’s features and all the packages but what makes it a pleasure to work with him is that he truly listens and cares about getting his potential customers in exactly what they are looking for.

It's expensive but it's expected when u get the quality of a benz

I have had my MB serviced at MBM for several years and that experience was great an- expectations for the buying process was very high. Holly Handelman did a great job for my wife and I helping us find the right car for my wife and exceeded those high expectations! Thanks Holly!

Outstanding! I always have a great experience when I visit!

Another great service from Marietta Mercedes Benz. CJ was my service representative and did an outstanding job explaining the service details and providing me a few options. Thanks. I decided to stay and wait for the car given I had some work I could do from the customer lounge area. WIFI worked great.

My experience was great. CJ was very informative about what I needed to know to keep my car in good condition..

Over $600 to replace wheel speed sensor. $519.99 labor and $120.77 for part. Less than an hour to replace part.

Everyone was so nice and helpful from the sales department and the finance department!

Janice Miller is an awesome salesperson. She had the vehicle I wanted all ready to go .. the process didn?t take long it was truly one of the best car buying experience I have ever had .

Yes yes yes. Ashly my service advisor does a great job.

Friendly and professional service. I highly recommend the location (810 Cobb Pkwy, Marietta) and the Service Advisor that helped me, Dietrick Houston.

I recommend this dealership anytime and to anybody! Recently I visited Mercedes Benz of Marietta and was very pleased with the services of my Salesmen Rhon and Sales Manager David. They both went above and beyond to make me a satisfied customer! I didn’t or even could imagine I would drive off the car lot in a 2020 Benz but I did! Thanks to Rhon and David for working so hard to make me a happy satisfied customer!!!!!! Love Mercedes Benz of Marietta!💜

I have been taking my car to this particular Mercedes and have always received stellar service.

Every time I visit, Dexter goes above and beyond his position. Each time I?ve been given a loaner vehicle, I received it not clean and unsanitary. Dexter always make sure he cleans it himself. His customer service skills are exemplary!

Good experience with Mercedes in Marietta. Will continue to have car serviced there.

My service advisor CJ was on point getting update for me on my car service/repair.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I’ll return to the Marietta location to meet with my new advisor Ashleigh.

Ashleigh was my advisor. She was pleasant and very helpful. Previously I traveled to Buckhead for service. When it's time for my next service appt. I?ll return to the Marietta location to meet with my new advisor Ashleigh.

CJ Gaines did an excellent job making sure I was taken care of during my service visit.

I received Excellent customer service when taking my car to receive an oil change.

Ahmad is the best with giving information and service for my car. I just wouldn’t consider going anywhere else. Especially as a woman, I feel that I can trust him. That’s so important.

I brought my car in for 3 recalls. The most critical one was related to the infamous SBC braking system. this was handled to my satisfaction. All error messages were deleted on the onboard computer, and it was very nice to no longer see the red warning message on the dash. One of the recall was no longer performed from free, apparently I missed a deadline by a few months. It is component of the fuel system leaking inside the car, under the rear seat, where your children ride... another known issue on the E350. Yet I was charged for the diagnostic as no one caught the expiration date. The service advisor told me I should be happy as I was getting the SBC system repaired for free. Nice! :-( The last recall did not apply to my car. The dealership offers a free carwash; my car exterior was washed and the interior vacuumed but there was still a thick layer of dust left on the dashboard, door panels and handles, etc... I drive my car in all weather and conditions. So I guess no one performed a final check before turning a car over to the customer. I realize the carwash was at no charge but I expected more from a Mercedes Benz dealership. Someone gave me my key and pointed to my car in the driveway... Maybe I'm too picky

Received prompt expert service for tire replacement. Thank you