Recent Reviews from Mercedes-Benz of Marietta

After several months of researching, test driving, and praying I finally decided on my dream car the Mercedes-Benz GLA 250. I was quoted a price the day before that was within my price range from a near by MB dealer but I wasn't quite ready to settle for that deal. My father also agreed that I could get a better deal so we decided to check out Mercedes Benz of Marietta. Although, it was a 1.5 her drive for us we were optimistic about finding a better deal. When we arrived we found they have a large car lot with a variety of GLAs. My father went inside to look for a salesman and he was quickly greeted and introduced to Mr. Stephen Moore. Mr. Moore is the top Sales and Leasing Consultant at the dealership. I joined them inside and Mr. Moore wanted to know what car and price range I wanted. He listened to my wants then grabbed keys and we headed back out to the car lot to look at my options. Mr. Moore pointed out a pre-certified pre-owned car that had everything I wanted like the car I found at the other dealership but the car offered a better warranty. This warranty offered 4.5 yrs with unlimited miles and the prior offered 4yrs with 50,000 mile warranty. We took the car for a quick test drive and I fell in love. I love the sporty look of the GLA and the enjoyable ride. By now, I felt like I was car shopping with two dads because Mr. Moore was very personable and always asking questions to make sure I was happy. I was comfortable talking to him and I feel he worked hard to get me the best deal possible. While getting the financing worked out the dealership cleaned my car. Then I was introduced to Mr. Brian Cosgrove the Product Specialist. We sat in my freshly washed car and went over all the little details of the car and how to use everything. He was eager to answer all my questions about the car and he was very very patient because I had a lot of questions. This is my first Mercedes-Benz! Before finishing up my tutorial, Mr. Cosgrove gifted me a big bag of goodies and gave me his phone number to call if I had any more questions. Finally, before leaving the car lot Mr. Moore filled up my gas tank and prayed a thoughtful prayer for us for safe travels. I enjoyed my exprience at Mercedes-Benz of Marietta and I look forward to returning for maintenance and free car washes!

Evan Turner Mar 22, 2018

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said “you can just take the whole thing” (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita’s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with “Im good, who is this?” I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with “You didn’t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven’t even had the opportunity to open it because, I literally just got here!” He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. When paying my down payment, the finance representative had the nerve to say "I assume this is credit?" as if he did not expect me to have money in the bank. When I told him DEBIT, he looked at me as if I had two heads and asked if I needed to contact the bank first to be sure the transaction went through. I told him no and he seemed surprised when everything was completed. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Tay Robinson Oct 3, 2017

Unfortunately, the service I received from Mercedes Benz was far from five-star. I began working with Andra who was extremely helpful. A few days later, I returned to the dealership to follow up with Andra but she had a customer. After waiting about 45 minutes, I asked if there was any way that she could recommend another sales associate and perhaps split the deal as I was pressed for time. Andra called me over as she was walking towards me with another sales associate, Rita. As I approached the two, I heard Rita saying that she was too busy and did not have time to assist me as Andra begged for her to help. Finally Andra said ?you can just take the whole thing? (the entire deal, I am assuming) and Rita quickly smiled and extended her hand to introduce herself. I was hesitant and asked if she was sure that she wanted to assist as I just witnessed her resistance 3 seconds prior. Andra quickly reassured me that I would be in good hands with Rita and basically tried to distract me from what just took place by politely grabbing my hand to escort me to Rita?s desk. I went ahead and worked with Rita although I knew deep down she was only assisting me in hopes of simply getting a sale. While working the deal, there was a lot of miscommunication and misinformation that I received between Rita and Andra. The numbers that Andra provided me with (days prior) did not coincide with what Rita was telling me and no one seemed to know why. Luckily Bernard was able to work a deal that suited me best. After Rita instructed me to clean out my trade in, Roland informed me that there were additional documents that I needed to submit and I would not be able to get my new car until the beginning of the following week. What an inconvenience. I submitted the necessary documents to Roland via e-mail as he requested. I called the dealership two hours after they opened that Monday to confirm that he received them. I greeted Roland politely and he responded with ?Im good, who is this?? I was taken aback by the lack of customer service but I identified myself and apologized for reaching him at what seemed to be a bad time. He responded with ?You didn?t but I mean, I just walked through the door. I noticed the e-mail on my phone but I haven?t even had the opportunity to open it because, I literally just got here!? He sounded extremely perturbed. The dealership had been open for 2 hours so how would I know he just arrived to work? He and Rita both told me that I would be able to pick the car up that day. Unfortunately that was not the case. Before the dealership closed, Rita told me it would be the next day (Tuesday). I definitely would have taken my business elsewhere if I had not already invested so much time in this dealership. The next day, I was finally able to pick up my vehicle. I asked Rita to prepare all of the paperwork in advance, which made this final step a breeze. I was so glad this draining process was over. The next morning, Rita called me saying there was one more document that needed to be signed. I was working all day so I did not get a chance to return her call. She called and texted me the following day begging me to come in. I told Rita about what an inconvenience they have already caused me and shortly after, she texted me saying it was no longer necessary. Go figure. I am loving my new vehicle but I definitely will not recommend this dealership to anyone interested in a Mercedes Benz.

Taylor Robinson Oct 3, 2017

I Purchased a '02 slk230 recently. The radio would not turn on, it was requesting a code. So I called the dealership for assistance. After asking me a few questions without a fee they provided me with a code, and informed me there also was a recall needed on the car for the camshaft solenoid. I made an appointment for the recall and then proceeded to try the radio code they provided. The code they provided did not work, it locked the radio. So I called the dealership back and they suggested I bring the car in and they would assist me with getting the radio turned on. I asked what time the dealership closed and they told me 5 p.m. so I hurriedly got there by 4:30 when I arrived I was told that there was nothing that they could do because they close at 5 and I said well it's only 4:30 right now, so again I was disappointed. At that point I was told that it would be approximately $249 to diagnose the problem when I was able to make it back, the fee had not been mentioned to me prior to me hurrying to get to the dealership before 5 o'clock. Keep in mind the code that they gave me is the code that did not work. At that point I told them that I might just buy another radio it would probably be less expensive. So I brought the car in for the recall which was only supposed to take approximately an hour and a half. At the end of the first day I had gotten no call from them so I decided to call them I was informed that the vehicle was not ready, they apologize for not calling and informing me and that it should be ready the next day. A day later for an hour and a half repair I got the call that the work was finished and the car was ready for me to pick up. They then informed me that the car needed a couple of things done that would cost me approximately $650. That diagnosis happen to be free but it was going to cost $249 to find out what was wrong with the radio that got locked using the code they provided. For me it was a bad experience I really didn't get much accomplished other than the recall, I still have no radio but they were courteous.

Luther Hollis Jun 20, 2016

We own a 2015 Sprinter Van. My son travels all over the Country racing motocross nationals. We live in Titusville florida. On the 3rd of June we were traveling to Michigan when a trouble light came on saying my DEF fluid was empty and it would be stopping in less than 100 miles. Yikes!!! I stopped, purchased 2 gallons of DEF fluid only to find it was pretty much still full from my recent service. So, rather than chance being stranded, we stopped in Atlanta, stayed overnight in a hotel and early the next morning looked for a Mercedes dealer. Mercedes of Marietta was right off of I-75 and off we went. Upon arriving, we were greeted by Steve Garvey, a service advisor. Obviously, we did not have a scheduled appointment, but after telling Steve our story of traveling to Michigan for the motocross national championship qualifiers, he agreed we had little time to figure out the problem and get us back on the road to be there, in Michigan, the next day for my son the make the race. Steve wrote us up and immediately took the Sprinter Van back into service. Shortly, a service tech named Luther came into the waiting area with Steve to discuss our problem. After numerous attempts to reset the fault, it was determined the van needed a new DEF tank as the sensors were not responding to tests. As the tank was not in stock nor did any of the other local area dealers have it either, it would have to be overnighted, which in turn meant we would not be able to make the national qualifier. But, before I could think about the let down, Steve quickly told me he was already trying to find a rental van that would get us back on the road and up to Michigan. Within a short time, Steve returned with a driver who took us to Enterprise where we picked up a van, returned to the dealership, transferred all the race bikes and parts to the rental van and off we went to Michigan. My son qualified successfully and Sunday night, we began our trip back to Mercedes of Marietta to pick up our repaired sprinter on monday. I forgot to mention that on Saturday, Steve called to let me know the sprinter was repaired and ready when I arrived to get it. I was a Mercedes Benz customer with a problem and I can not see the service being any better in getting my Sprinter repaired timely and back to me. Steve Garvey and the entire dealership went above and beyond to help me and I am very grateful. You have a beautiful dealership, a great staff and good business ethics that's hard to find these days. Thank you again for making our journey successful and our problems being resolved. Conrad Eigenmann

Conrad Eigenmann Jun 7, 2016

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